Page 5 - Contents
Contents 1 Planning to upgrade your BlackBerry environment ....................................................................................... 9 Upgrading to BlackBerry Enterprise Server Version 4.1.4 .......................................................................... 9 Confirm the versio...
Page 9 - Upgrading to BlackBerry Enterprise Server Version 4.1.4; Confirm the version from which you are upgrading
1 Planning to upgrade your BlackBerry environment Upgrading to BlackBerry Enterprise Server Version 4.1.4 When you upgrade to BlackBerry® Enterprise Server Version 4.1.4, the changes to your BlackBerry environment depend on the version from which you are upgrading. Confirm the version from which you...
Page 11 - Choosing a BlackBerry Enterprise Server upgrade option
11 1: Planning to upgrade your BlackBerry environment Choosing a BlackBerry Enterprise Server upgrade option Upgrade option Description Advantages Disadvantages User impact Upgrade the BlackBerry Enterprise Server using an in-place process. The in-place upgrade process installs BlackBerry Enterprise...
Page 13 - Choosing a BlackBerry Device Software upgrade option
13 1: Planning to upgrade your BlackBerry environment Upgrading to BlackBerry Device Software Version 4.1 and later When you upgrade the BlackBerry Enterprise Server you might also want to upgrade the BlackBerry Device Software so that users can use the BlackBerry Enterprise Server Version 4.1.4 fea...
Page 15 - Additional upgrade resources
15 1: Planning to upgrade your BlackBerry environment Additional upgrade resources The following upgrade options might apply to your BlackBerry environment. Use the resources listed in the following table to plan and perform the upgrade. Upgrade option Description Resource Move the BlackBerry Config...
Page 17 - System requirements; Hardware requirements; System requirements for the BlackBerry Enterprise Server
2 System requirements Hardware requirements Visit www.blackberry.com/knowledgecenterpublic to read the BlackBerry Enterprise Server Version 4.1 for Microsoft Exchange Server Capacity Calculator and the BlackBerry Enterprise Server Version 4.1 for Microsoft Exchange Performance Benchmarking for more ...
Page 18 - Checklist: Operating system requirements
18 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: Operating system requirements Note : You must install the most current service pack for each Microsoft product. Considerations Install one of the following operating systems on the computer on which you plan...
Page 19 - Checklist: Security support requirements
19 2: System requirements Checklist: Messaging and collaboration server software requirements Checklist: Security support requirements Warning : Do not install Microsoft® Outlook® on the same computer as the BlackBerry Enterprise Server. Visit www.support.microsoft.com/kb/266418 for more information...
Page 20 - Checklist: Multilanguage support requirements; System requirements for your corporate environment
20 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: Multilanguage support requirements Checklist: Virtual machine support requirements Checklist: Additional software requirements System requirements for your corporate environment You must confirm that setting...
Page 21 - Checklist: Network environment settings
21 2: System requirements Checklist: Network environment settings Checklist: Messaging and collaboration environment settings Checklist: Instant messaging environment settings Considerations Verify that the BlackBerry Enterprise Server is physically close to the messaging servers. Use a high-speed s...
Page 22 - Checklist: Terminal service settings
22 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: Terminal service settings Checklist: Database environment settings If your instant messaging environment supports Microsoft Office Communicator, you must download and install the following hotfixes to suppor...
Page 23 - System requirements for remote components
23 2: System requirements System requirements for remote components If you plan to install BlackBerry components on remote computers, you must confirm that those computers meet the system requirements. You must manage the BlackBerry Configuration Database using a BlackBerry Manager that is configure...
Page 24 - Checklist: BlackBerry MDS Services system requirements
24 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: BlackBerry MDS Services system requirements Checklist: BlackBerry Collaboration Service system requirements This checklist describes the software and settings that are required on the computer on which you p...
Page 27 - Checklist: BlackBerry Attachment Service system requirements
27 2: System requirements Checklist: BlackBerry Attachment Service system requirements additional software If you run a USB hub to implement BlackBerry devices that are connected to the BlackBerry Manager, verify that the USB driver supports USB1.1-compliant hubs. Install Adobe Acrobat Reader Versio...
Page 28 - Checklist: BlackBerry Manager system requirements
28 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: BlackBerry Manager system requirements System requirement Considerations operating system Install one of the following operating systems on the computer on which you plan to install the BlackBerry Manager: •...
Page 29 - Checklist: BlackBerry Router system requirements
29 2: System requirements Checklist: BlackBerry Router system requirements Checklist: BlackBerry MDS Connection Service system requirements System requirement Considerations operating system Install one of the following operating systems on the computer on which you plan to install the BlackBerry Ro...
Page 32 - Perform system maintenance; Verify BlackBerry device assignments
32 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Perform system maintenance Perform system maintenance to help minimize the upgrade time and to help promote an uninterrupted upgrade and user migration. > Remove inactive user accounts from the BlackBerry Enterprise Server. See ...
Page 33 - Back up system information; Synchronize BlackBerry device capabilities
33 3: Preparing your BlackBerry Enterprise Server environment for upgrade Back up system information > Perform the following actions: Synchronize BlackBerry device capabilities When users connect their BlackBerry devices to the BlackBerry Desktop Manager, the BlackBerry Desktop Manager writes whe...
Page 36 - Preview the user migration
36 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide > Perform any of the following actions: Preview the user migration You can test the user migration by running the BESMigration tool in preview mode on a copy of the BlackBerry Configuration Database. You must upgrade the BlackBe...
Page 39 - Standardize connections to the BlackBerry Mobile Data Service
39 3: Preparing your BlackBerry Enterprise Server environment for upgrade 5. Type any of the following parameters, in the order in which they appear: For example, to preview the user migration from a BlackBerry Enterprise Server instance named BES02 to a BlackBerry Enterprise Server named BES01, usi...
Page 41 - Back up the BlackBerry Configuration Database
41 3: Preparing your BlackBerry Enterprise Server environment for upgrade Back up system information > Perform the following actions: Back up the BlackBerry Configuration Database If your database environment is Microsoft SQL Server, use the backup and restore tools provided by Microsoft. If your...
Page 43 - Configuring your environment; Setting database permissions
4 Configuring your environment Configuring Microsoft Exchange to support wireless calendar synchronization The BlackBerry Enterprise Server uses Microsoft Exchange System Manager tools to support wireless calendar synchronization with the Microsoft Exchange messaging server. The version of the Micro...
Page 44 - Set Microsoft SQL Server permissions
44 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide If you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server, you also install a custom event-based notification system that is designed to reduce the number of database queries made ...
Page 45 - Checklist: Confirm the upgrade requirements
5 Upgrading the BlackBerry Enterprise Server using an in-place process Checklist: Confirm the upgrade requirements Use the following checklist to confirm that you are ready to start the upgrade: Checklist: Confirm the upgrade requirementsUpgrade the BlackBerry Enterprise ServerImprove the startup pe...
Page 46 - Upgrade the BlackBerry Enterprise Server
46 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Upgrade the BlackBerry Enterprise Server 1. Log in to your computer using the BESAdmin service account. 2. Double-click the setup.exe file. 3. Complete the instructions on the screen. 4. When prompted to restart the computer, click...
Page 47 - Resolving issues during the upgrade process
47 5: Upgrading the BlackBerry Enterprise Server using an in-place process Troubleshooting the BlackBerry Enterprise Server upgrade process Resolving issues during the upgrade process Symptom Possible solution You encounter errors when previewing the user migration. 1. Browse to the location that yo...
Page 48 - Resolving issues after the upgrade process
48 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Resolving issues after the upgrade process When you start the setup program, the message “Previous version detected but no database available” appears and the setup program ends. Verify that the registry keys identifying your Black...
Page 50 - Migrate the user accounts
50 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Install the BlackBerry Enterprise Server Version 4.1.4 on a new computer When you install the new BlackBerry Enterprise Server, use the same name and the same SRP credentials as one of the BlackBerry Enterprise Servers that you pla...
Page 51 - Stop the old BlackBerry Enterprise Server
51 6: Upgrading the BlackBerry Enterprise Server using a cutover process 3. Type any of the following parameters, in the order in which they appear: For example, to migrate users from a BlackBerry Enterprise Server instance named BES02 to the new BlackBerry Enterprise Server named BES01 using a MAPI...
Page 52 - Start the new BlackBerry Enterpriser Server; Reactivate user accounts; Resolving issues during the upgrade
52 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Improve the startup performance of the BlackBerry Enterprise Server After some BlackBerry Enterprise Server upgrades, new service books are sent to every BlackBerry device. Sending all the new service books at once can result in sl...
Page 54 - Resolving issues after the upgrade
54 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Resolving issues after the upgrade Returning user accounts to their previous BlackBerry Enterprise Server version You can return user accounts to their previous BlackBerry Enterprise Server version, but you have a limited amount of...
Page 55 - Phased upgrades; Managing a mixed-version environment
7 Upgrading the BlackBerry Enterprise Server using a phased process Phased upgrades You can upgrade your BlackBerry Enterprise Servers to Version 4.1.4 in phases while maintaining BlackBerry Enterprise Servers at versions earlier than 4.1.4. When you upgrade your BlackBerry environment gradually, yo...
Page 57 - Proxy settings
57 7: Upgrading the BlackBerry Enterprise Server using a phased process Sample unsupported mixed-version environment New features in the BlackBerry Enterprise Server Version 4.1.2 or later—for example, one-to-many relationships between a BlackBerry MDS Connection Service or a BlackBerry Collaboratio...
Page 61 - Upgrading BlackBerry Device Software
8 Upgrading BlackBerry Device Software Enabling users to upgrade the BlackBerry Device Software at their computers Use this upgrade method to provide a link to the BlackBerry Device Software on a shared network drive. When a BlackBerry device user clicks the link, the BlackBerry Application Loader s...
Page 63 - Create and send a wireless enterprise activation password; Send the upgrade instructions to BlackBerry device users
63 8: Upgrading BlackBerry Device Software 2. Copy the BlackBerry Desktop Software installation files to a network drive. 3. If applicable, extract the BlackBerry Desktop Software files from the .exe file to the network drive. 4. On the network drive, open the setup.ini file. 5. At the bottom of the...
Page 64 - Create a software configuration
64 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Confirm that the BlackBerry Device Software upgrade is successful > Perform one of the following actions: Upgrading the BlackBerry Device Software at a central computer or kiosk Use this upgrade method to define a software confi...
Page 65 - Assign a software configuration to a user (optional)
65 8: Upgrading BlackBerry Device Software 4. In the Device Software Location field, click the Change button. 5. Browse to the network location in which you installed the BlackBerry Device Software. 6. In the Application Name list, select the check box beside the BlackBerry device series for which t...
Page 66 - Confirm that the upgrade is successful
66 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Confirm that the upgrade is successful > Perform one of the following actions: Sending the BlackBerry Device Software upgrade to user computers Use this upgrade option to push the BlackBerry Desktop Software and the BlackBerry D...
Page 67 - Push the installation files to user computers; Force the BlackBerry Device Software upgrade
67 8: Upgrading BlackBerry Device Software 5. At the bottom of the setup.ini file, type [INSTALL_OPTIONS] . 6. Use the install.txt file, which is included with the BlackBerry Desktop Software, as a reference to configure the installation settings. 7. Save the setup.ini file. Add the BlackBerry Devic...
Page 68 - Confirm that BlackBerry Device Software upgrade was successful; Troubleshooting the BlackBerry device upgrade
68 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Confirm that BlackBerry Device Software upgrade was successful > Perform one of the following actions: Troubleshooting the BlackBerry device upgrade Resolving issues during the upgrade Action Procedure Confirm the upgrade for us...
