AT&T 2.1.1 - Manual

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Figures bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bb About This Guide 1. Typical Function Key Labels xii bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bb 3 Implementing FAX Attendant 3-1. Status Screen 3-3 3-2. Integrated Solution III Main Menu 3-4 3-3. AU...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Figures bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bb 4 Fax Response Administration 4-1. Status Screen 4-2 4-2. Integrated Solution III Main Menu 4-3 4-3. AUDIX Voice Power/FAX Attendant Menu 4-4 4-4. Fax Response Administration Menu. 4-5 4-5. Fax ...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb About This Guide bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Purpose and Scope bbbbbbbb The information in this guide is organized to help System Managers performday-to-day management and operation of the FAX Attendant System. Inaddition, basic info...

About This Guide bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb tasks, with related menus and windows, required to administer thesystem. Additionally, this chapter explains how to enter the voice phrasesfor FAX Attendant services. Chapter 4: Fax Response Administration describes how to plan,imp...

About This Guide bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb How to Use This Guide bbbbbbbb This guide contains a complete description of the FAX Attendant system. During initial implementation, the System Manager should become familiar withthe FAX Attendant System by reading all of this gui...

About This Guide bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb LST-ANNS Any screen information DEFINE SAVE CHOICES SPCM-ADM DEL-MENU HELP LST-MENU DISPLAY CANCEL FRM-MGMT CHG-KEYS CHG-KEYS bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 1. Typical Function Key Labels xii

About This Guide bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Related Documents bbbbbbbb For FAX Attendant, you need to be familiar with the following documents: AT&T FAX Attendant System TM , Release 2.1.1, User’s Guide Document No. 555-601-101 AT&T AUDIX Voice Power TM /FAX Attendan...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Introduction 1 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Overview bbbbbbbb AT&T FAX Attendant System TM is a software application that enhances the capabilities of all fax machines attached to a company’s telephone network. FAXAttendant is bas...

Introduction bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb FAX Attendant interfaces with a local telephone system and processes faxmessages and controls announcements that are stored on disk memory. FAXAttendant prompts internal and external callers to make menu choices bypressing the appropri...

Introduction bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Subscriber Name Administration Subscriber name administration allows the Fax Mail service administratorto record multiple subscriber names without having to log on as eachsubscriber. This feature is especially useful since it is desira...

Introduction bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Co-Resident Configuration bbbbbbbbbbbbbbb In the co-resident configuration, FAX Attendant is run with AUDIX Voice Power,allowing you to administer both AUDIX Voice Power and FAX Attendant featuresat any time using the same software. Th...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Feature and Planning Review 2 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Review of System Planning bbbbbbbb This chapter reviews the features of FAX Attendant and the planning processyou should follow to configure the FAX Attendant system appropria...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Call Coverage Paths bbbbbbbbbbbbbbb The Fax Call Answer service can be used to provide coverage for calls that arenot answered by the fax machine at the called extension, and for personal faxnumbers that do not have fax ...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Planning the FAX Attendant System bbbbbbbb Assigning Services to Voice Channels bbbbbbbbbbbbbbb Each AUDIX Voice Power/FAX Attendant system has from four to twelve analogvoice channels to which specific services must be ...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Callers to the Fax Response Service can switch from FAX Response tothe FAX Mail Service by pressing the cbbc bb * and cbbbc bbb R buttons at the Fax Response menu. They can switch to the Voice Mail Service by pressingthe...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb The parameters groups are: Voice System Parameters — Voice Mail Parameters. Voice Mail parameters are specific toAUDIX Voice Power. In the co-resident configuration you do nothave to fill in these fields since they have ...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Fax Account Code List Administration bbbbbbbbbbbbbbb Account code list administration is an optional convenience feature that allowsyou to define a list of up to 30 account codes and assign it to the F2 (CHOICES)key to s...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Subscriber Administration Planning Subscriber administration is a multi-step process, and therefore has multipleforms that match the data entry process step-by-step. Subscriber administrationfollows these steps: 1. The E...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Types of Fax Subscribers bbbbbbbbbbbbbbb Generally, there are three FAX Attendant subscriber classes: 1. Personal Fax Number Subscribers without Fax Machines (Class 1) 2. Subscribers with Fax Mailboxes but without Person...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Group Fax Number Administrator The Group Fax Number Administrator is a special class of subscriber. TheGroup Fax Number Administrator will typically be the group secretary. TheGroup Fax Number Administrator will need to ...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Service Administrator Registration bbbbbbbbbbbbbbb An administrator assigned to each of the eight voice and fax services has theauthority to change the voice prompts and control other service variables. Inmost cases, one...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Planning Your Fax Response Service bbbbbbbb The Fax Response Service gives you the ability to set up a database of faxinformation that you ordinarily mail to people who make inquiries. With FaxResponse, the interested pa...

Feature and Planning Review bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Consult the AT&T AUDIX Voice Power TM /FAX Attendant System TM Planning and Implementation document for the proper forms and procedures to use whensetting up a Fax Response service. Customizing Voice Prompts bbbbbbbb...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Implementing FAX Attendant 3 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Entering FAX Attendant Data bbbbbbbb This chapter describes the procedures for entering data into the FAX AttendantSystem from the forms that were completed when you planned yo...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Information Conventions bbbbbbbbbbbbbbb The following conventions are used in this guide to describe the different types ofdata that appear on your screen. Menus A menu is a list of options which appears on your screen or...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb Number of entries in Fax Response Usage report: Main Menu Plays: Destination for printing: Attendant Extension: Fax Response Parameters CANCEL CHG-KEYS CHG-KEYS NEXT-FRM FRM-MGMT HELP CHOICES SAVE PR...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb — You return to the AUDIX Voice Power/FAX Attendant menu. Updating System Parameters To update the voice system parameters, use the preceding procedure. The newvalues will replace the old values. Be sure to record the new...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb Account Code Parameter Administration CHOICES CHG-KEYS CHG-KEYS CANCEL NEXT-FRM FRM-MGMT SAVE HELP PREV-FRM Fax Response Account Code: Default Account Code: Account Code Length: Feature Access Code: ...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb NOTE: Changing the Account Code length will remove all entries currently in theaccount code list. If you change the Account Code length, you mustreenter the Default Account Codes on the Account Code ParameterAdministratio...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Updating Account Codes To update the Account Codes, use the preceding procedure. The new valueswill replace the old values. Be sure to record the new values on Form FF2.Additionally, be sure to update the Subscriber Admin...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Adding a Special Purpose Extension Special purpose extensions are added to the database for purposes other thanas normal end-points for voice, fax, or data transmission. For example, specialpurpose extensions can be used ...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb CHG-KEYS Subscriber Administration HELP ______ _____________________ ________________ ___ ___ ___ ____ Private Fax Extension: Autoprint Fax Messages?: Fax Delivery Report?: Default Fax Destination: S...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb CHG-KEYS Subscriber Administration HELP ______ _____________________ ________________ ___ ___ ___ ____ Private Fax Extension: Autoprint Fax Messages?: Fax Delivery Report?: Default Fax Destination: S...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 3. Move the cursor to the Application field where AUDIX Voice Power is listed and press the space bar to blank out the entry. NOTE: This removes all the AUDIX Voice Power data and all thesubscriber’s mail messages (voice ...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 1. From the IS-III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press Enter . 2. At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Subscriber Administration and press Enter . — ...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Updating Service Administrator Registration To update Service Administrator information, use the preceding procedure. Thenew information will replace the old information. NOTE: Be sure to update Form G from the AT&T A...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 3. Using your completed Form H from the AT&T AUDIX Voice Power TM /FAX Attendant System TM Planning and Implementation document, type the information for each item and press Enter after each field. 4. When you are fin...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 15. Press cbbbc bbb F6 (CANCEL) to return to the AUDIX Voice Power/FAX Attendant menu. Modifying a Fax Distribution List To modify a fax distribution list, perform the following steps: 1. At the AUDIX Voice Power/FAX Atte...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 6. Press cbbbc bbb F4 (DISPLAY). — FAX Attendant displays the subscriber’s name and private faxextension (if any). 7. Press cbbbc bbb F3 (DISP-GRP). — The Fax Group List Editing form appears. 8. Make the changes to the li...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb — You return to the Fax Group List Administration screen. 12. Repeat steps 3 to 11 for any other lists you wish to delete. 13. Press cbbbc bbb F6 (CANCEL) to return to the Fax System Parameters Administration menu. 14. Pr...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb — The following FAX Attendant Activity menu plays: Send a Fax Message cbbc bb 1 Get Fax Messages cbbc bb 2 Administer Your Name, Fax Call Answer Greeting, cbbc bb 3 Autoprint Setting, or Delivery Report SettingChange Your...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Return to Fax Mail Activity Menu cbbc bb * cbbbc bbb R Replay the current choices cbbc bb * cbbbc bbb H Listening to the Fax Mail Greeting Message To listen to the Fax Mail greeting message, 1. See steps 1-4 in the Genera...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 1. Log into the AUDIX Voice Power/FAX Attendant system. 2. Press cbbc bb 8 to go to the FAX Attendant Activity menu. 3. At the FAX Attendant Activity menu, press ccbbbbcc bbbb 9 . — FAX Attendant announces the Service Adm...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Selecting Greetings To select the standard system Fax Call Answer greeting or a previously recordedcustom greeting, follow these steps: 1. See steps 1-4 in the General Fax Call Answer Greeting Administration procedure abo...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 9. You may then do one of the following: — Press cbbc bb * cbbc bb # to approve your name recording (and be prompted for the next extension). — Press cbbc bb 2 cbbc bb 3 to play back your name recording. — Press cbbc bb 2...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 2. Press ccbbbbcc bbbb 3 . — AUDIX Voice Power presents the Name and GreetingsAdministration submenu. Administer Greeting cbbc bb 1 Administer Name cbbc bb 2 Return to Activity Menu cbbc bb * cbbbc bbb R 3. Press cbbc bb ...

Implementing FAX Attendant bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Press cbbc bb 2 cbbc bb 1 to re-record your greeting. Press cbbc bb * cbbbc bbb D to delete your greeting. Changing the Greeting In Use To change the greeting in use, follow these steps: 1. See steps 1-3 in the General Ma...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Fax Response Administration 4 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Entering Fax Response Data bbbbbbbb Once you complete all of the Fax Response forms, you must transfer the datafrom the forms to the FAX Attendant system. This transfer not on...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb — An ‘‘*’’appears before all announcements and faxes you enter in theObject field, signifying that the voice message has not beenrecorded or the fax message has not been loaded. — A ‘‘-*’’ appears before all menus and fa...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb Code Page 1 of N FaxMenu Name: ________ FaxMenu Message Administration CHG-KEYS PREV-PGE CHG-KEYS FRM-MGMT CANCEL SEARCH SAVE HELP NEXT-PGE LST-FAX FAX-ADM DISP-PGE Comments Fax Messages : : : : : :...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Administer Fax Call Answer Greeting cbbc bb 2 Administer Fax Response Prompts cbbc bb 3 Administer Recorded Names cbbc bb 6 Return to Fax Mail Activity Menu cbbc bb * cbbbc bbb R Replay the Current Choices cbbc bb * cbbb...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 13. You may then do one of the following: — To approve your menu, faxmenu, or announcement,press cbbc bb * cbbc bb # — To play back your menu, faxmenu, or announcement,press cbbc bb 2 cbbc bb 3 — To re-record your menu, ...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb — The Fax Administration menu appears. This menu lists all the faxmessages located in that particular menu. The names of faxmessages that have not yet been loaded will be preceded by anasterisk (*). 4. Using the cursor, ...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 2. At the Fax Response Touch-Tone Gate Prompt Administration menu, press cbbc bb 1 . 3. At the prompt, speak your prompt, reading it from FORM P. 4. Press cbbc bb 1 to stop recording. 5. You may then do one of the follow...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Listening to the Custom GoodbyeMessage To listen to the custom Goodbye Message, follow these steps: 1. See step 1 in the Goodbye Message General Administration section above. 2. At the Fax Response Goodbye Message Admini...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Fax Response CoversheetAdministration bbbbbbbb The Fax Response coversheet is created by the System Manager outside of theFAX Attendant environment using any design method desired. It is then faxedinto the system, where ...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb — The fax machine transmits the document to FAX Attendant.Once the fax is finished loading into Fax Response, the FaxAdministration Message window disappears. 6. At the Fax Response Coversheet Administration screen, ente...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb > Edit Live Version of Fax Messages Edit Workspace Version of Fax Messages Copy Service Into Workspace CHG-KEYS CHG-KEYS CANCEL NEXT-FRM FRM-MGMT HELP PREV-FRM bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fi...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Modifying Non-Deep Menus To modify non-deep menus, perform the following steps: 1. In your main menu or a menu, select the menu you want to modify and press cbbbc bbb F4 (DEFINE). — The menu you selected appears. 2. Make...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Removing Menus To remove a menu, perform the following steps: NOTE: Before deleting a menu, you must first delete any menus or fax menus thatare in it. 1. Select the menu you want to remove and press cbbbc bbb F4 (DEFINE...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Administering Faxmenus bbbbbbbbbbbbbbb FAX Attendant allows you to create, modify, and remove Faxmenus. Creating Faxmenus Faxmenus can appear at any level of your Fax Response system. Whether youare creating a faxmenu in...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Modifying Faxmenus To modify a faxmenu, perform the following steps: 1. In your main menu or a menu, select the faxmenu you want to modify and press cbbbc bbb F4 (DEFINE). — The Edit FaxMenu screen of the faxmenu you sel...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb your fax machine. You should press Start and then hang up thetelephone. If you choose option ccbbbbcc bbbb 2 , have your 10-digit fax number ready and enter it when prompted. [pause] To return to the mainmenu, you may pr...

Fax Response Administration bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Backing Up Your Fax Response Service bbbbbbbbbbbbbbb After you install your new Fax Response service, make a backup copy of it forsafe keeping. This way, if something happens to your system, you can alwaysre-load your ba...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb — Shutting down the UNIX SystemThere are specific steps that you should follow in shutting down theUNIX System to avoid damaging the files. — Rebooting the UNIX SystemYou may need to reboot the UNIX System to recover from certaine...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Discarding Old Fax Messages bbbbbbbbbbbbbbb Fax messages that have been left by individuals in the General Mailbox for morethan the allotted holding period should be moved to the Fax Mail Administrator’sMailbox. Old messages moved...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 4. At the Integrated Solution III menu, move the cursor to User Maintenance and press Enter . — The User Maintenance menu appears. 5. At the User Maintenance menu, move the cursor to Voice System Administration and press Enter . —...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 12. Press cbbbc bbb F6 (CANCEL) repeatedly to return to the Integration Solution III Main Menu. Operating FAX Attendant bbbbbbbb Some of the procedures described in this section for operating FAX Attendantare performed from the Co...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb NOTE: If you stop the voice system, wait at least 30 seconds for all processes tocomplete before restarting it. To start the voice system, perform the following steps: 1. At the Configuration Management menu, move the cursor to Sy...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Displaying the System Status bbbbbbbbbbbbbbb The System Status report tells you whether the system is running or stopped. Todisplay the System Status report, follow these steps: 1. At the Configuration Management menu, move the cu...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Displaying the System Monitor bbbbbbbbbbbbbbb The System Monitor shows the activity and service status of each voice channel.There are two ways to reach the System Monitor: The System Monitor is listed on the Voice System Administ...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Caller Input is the touch-tone digits input by the last or current callerserviced on this channel. Dialed Digits is the digits dialed on this channel by FAX Attendant toservice the last or current caller. Changing the Refresh Rate...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 9. Press Enter to get to the Equipment Number field. 10. Enter the channel number or a range of channels to change state and press Enter . — The cursor moves to the Change Immediately? field. 11. Type y or n and press the cbbbc bb...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Fax Equipment Administration bbbbbbbbbbbbbbb The Fax Equipment Operations menu is reached from the AUDIX VoicePower/FAX Attendant Menu. 1. At the Console Login: prompt, type is and press Enter . — If a password has been administer...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb CANCEL FRM-MGMT CHG-KEYS Fax Channel Administration CHG-KEYS HELP PREV-FRM PREVPAGE 00 01 0.0 0.1 inserv inserv April April 08 08 09:03:02 09:03:02 404 405 CHAN CD.PT STATE STATE CHANGE TIME PHONE CHGSTATE NE...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Administering Fax Lines bbbbbbbbbbbbbbb To administer your Fax lines: 1. From the Fax Channel Administration window, press cbbbc bbb F8 (CHG-KEYS) to display the alternate key labels. 2. Press cbbbc bbb F3 (LINES). 3. The Administ...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb NOTE: The Fax Transmission Control screen lists every fax job in the system inthe order in which they appear in the fax transmission queue. Therefore,the job listed at the top of the screen is the job located at the head of thefax...

System Operations bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Fax Equipment Diagnostics—Results bbbbbbbbbbbbbbb The Fax Equipment Diagnostics—Results screen lists the results of tests as Passed or Failed . bbbbbbbbbbbbbbbbbbbbb CHG-KEYS Press CANCEL to exit this window. Recommend taking chan...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Report Generation 6 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Generating FAX Attendant Reports bbbbbbbb FAX Attendant allows you to generate various administrative reports regardingthe following: Phone line usage Subscribers about to run out of ma...

Report Generation bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Reaching the Reports Menu in the IntegratedSolution III Environment To reach the Reports menu in the Integrated Solution III environment, followthese steps: 1. At the Integrated Solution III menu, move the cursor to User Maintenan...

Report Generation bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Fax Channel Utilization Report The Fax Channel Utilization Report provides you with information regarding howmuch the fax channels are being used. This report presents the percentage offax channels being used every hour of the day...

Report Generation bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Reset Log Option To restart the call information gathering process, press cbbbc bbb F8 (CHG-KEYS) to display the alternate key labels. Then press cbbbc bbb F4 (RESETLOG). Phone Line Usage Print Option To obtain a complete printout...

Report Generation bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Accessing System Reports bbbbbbbbbbbbbbb The only System Report currently available is the Event Log Report. To accessthis report, perform the following steps: 1. Select System Reports from the Reports menu, and press Enter . — Th...

Report Generation bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Event Log Report Through the Event Log Report option, you can access error data from the VoiceSystem. A record of system error messages is displayed, with the priority statusof the error. Approximately 500 records are maintained i...

Report Generation bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb — Message Delivery Process (DIP21) delivers voice mail messages5000-5099. — Administration Process (UNKNOWN) provides user interface foradministration messages 5100-5149. — DCP Communications Process (DIP27) interface process for ...

Report Generation bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Event Log Print Option To obtain a complete printout of the Event Log Report, make sure that the VoiceSystem has all the proper printer connections. (Refer to the AT&T FACEdocumentation for additional information on how to est...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Troubleshooting 7 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Troubleshooting bbbbbbbb Troubleshooting is limited to two areas: Hardware verification Hardware tests are limited to the Power-On Self Test (POST), the systemdiagnostics provided on the ...

Troubleshooting bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Hardware Verification bbbbbbbbbbbbbbb Master Controller Verification When the Power-On Self Test (POST) is initiated on booting the system, twocolumns of information appear on the screen. The left-hand column identifies theitem bein...

Troubleshooting bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Circuit Board Diagnostics Diagnostics for the IVP4/6 boards can be run to determine whether everything isconnected properly and that there is a dial tone. To run the IVP4/6 boarddiagnostics on all installed boards, follow these step...

Troubleshooting bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb check the connection pins on the AT bus check the CPU go offhook and listen for dialtone loopback test on analog paths up to the telephone interface gate array scanpath testing. See the Fax Equipment Operations section in Chapter 5 ...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb User Interface A bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb User Interface Information bbbbbbbb Accessing Windows bbbbbbbbbbbbbbb Windows are the medium through which you exchange information with FAXAttendant. This involves activities such as fill...

User Interface bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Types of Windows Windows can be grouped into three types, based on the kind of information theycontain and the way that it is presented. However, there are differences in theway you maneuver through a form window compared to the way ...

User Interface bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Cursor Movement The most commonly used cursor movement keys are presented here. There isgenerally more than one way to accomplish the same cursor movement. Whenthat is the case, the alternatives are shown separated by commas. Type of...

User Interface bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 2. Press Enter . Form Fill-in Alternatives Where a fixed number of choices is available: Begin to type the entry. As soon as a sufficient number of characters hasbeen typed to uniquely identify which entry is desired, the remainder o...

User Interface bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb FAX Attendant sounds a ‘‘beep’’ when you press an undefined key. Themessage line either informs you if you have pressed an undefined function key,or continues to show the last message. The function key commands displayed on the scree...

User Interface bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb F1 HELP Displays window-specific information toassist you with the active window. bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb F2 (menu) Not used. bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb...

User Interface bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb List Open Windows 1. From the Frame Management window, select ‘‘list’’ and press Enter . — The Open Frames menu window appears with a listing of all thecurrently opened windows on the screen. 2. Select any of the listed windows and p...

User Interface bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Command Menu Procedures bbbbbbbbbbbbbbb The CMD-MENU function key enables you to access a variety of Voice Systemprocedures. This key appears on the standard function key set during systemoperation. Press cbbbc bbb F7 (CMD-MENU) to d...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb System Messages B bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Introduction to System Messages bbbbbbbb System messages are logged automatically in an event log when problems orpotential problems occur within the IVP System. The System Manager canacc...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Software Architecture bbbbbbbb Many internal software processes run within the Voice Power System Software.Some of these processes are common to the Integrated Voice Power (IVP)System R2.0 while others are application-dependent. Bri...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb System Message Format bbbbbbbb In this section, the system messages are listed in a slightly different format thanthey are written to the errors file. The messages listed here include additionalinformation to help you understand the...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb In the preceding example, the msg_id is 311. The mnemonic is INITASH and the associated hardware device is TR. The message priority is MAJOR. This means some corrective action is required. The description of the error messagefollows...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb User Applications (APP) bbbbbbbbbbbbbbb Fax Database Library Error Messages 4000 (LIB_SYSERR), MAJOR<string> system call failed for <string>, errno is <integer> The Fax Database library encountered a system error. ...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb FAX Attendant DIP Error Messages 4100 (VMD_SYSERR), MAJORprevious file <string> still exist The FAX Attendant DIP encountered a system error. The value of errnoindicates the error reason. The error may be due to a corrupted fi...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Fax Manager DIP Error Messages 4200 (F_FAXMGR_TERM), MAJORThe Fax Manager process has terminated unexpectedly. (<integer>) The Fax Manager DIP has terminated unexpectedly and all related Fax Managerprocesses have stopped. The ...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 4217 (F_TX_DISC), INFORMDisconnect on fax channel <integer> while sending page <integer>. While sending a fax message, the phone line was disconnected. Either thereceiving machine stopped, or problems occurred with the p...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 5019 (VMD_MWLUP), informMWL update failed: <string> The Voice Mail Database DIP has been notified of a failed attempt to light orextinguish a message waiting lamp. The DIP will initiate another attempt toupdate the lamp. If th...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 5163 (DCP_DCPIPROB) INFORM<string> failed, ret is <integer>, errno is <integer> A problem occurred in the interface between the DCP communications processand the DCP link. If this problem occurs frequently, contact...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb 5204 (RPT_FLCRPT), MAJOR<string> was found to be corrupted. The Reports DIP encountered a file that was corrupted. The data in the file was not read. If this problem persists, stop and then restart the Voice System to initiali...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Fax Data Interface Process bbbbbbbbbbbbbbb 5301 (FAXCNG_INFO), INFORMChannel <channel> already has FAX coefficients FAX CNG DIP received a request to download FAX coefficients to a channel thatwas already set to FAX coefficien...

System Messages bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Switch Information Data Interface Process 5400 (CREAT_SHM_FL), MAJOR<string> The Switch Information DIP has attempted to create an area of shared memorybut could not do so. Stop the system and restart it using the stop_vs and ...

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbb bbbb Index bbbbbbbbbbbbbbbbbbb b A accessing Fax Response, 4-1accessing system reports, 6-8account code list administration, 3-12account code parameter administration, 3-9account code parameters updating, 3-11 account codes, 1-4 updating, 3-15 addin...