Page 3 - Proprietary Statement; Product Improvements
980531-001 A LP 2824-Z User Guide 3 Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein....
Page 4 - Canadian DOC Compliance Statement; Liability Disclaimer
4 LP 2824-Z User Guide 980531-001 A Proprietary Statement The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user’s authority to operate the equipment. To ensure compliance, this printer must be used with Shielded Communication Cables....
Page 5 - Preface; Contacts
980531-001 A LP 2824-Z User Guide 5 Preface This section provides you with contact information, document structure and organization, and additional reference documents. Contacts You can contact Zebra Technologies at any of the following: Visit us at: www.zebra.com Our Mailing Addresses: Zebra Techno...
Page 6 - Support; Environmental Management
6 LP 2824-Z User Guide 980531-001 A Preface Environmental Management Support You can contact Zebra support at: Web Address: www.zebra.com/SS/service_support.htm s US Phone Number +1 847.913.2259 UK/International Phone Number +44 (0) 1494 768289 Environmental Management Document Conventions The follo...
Page 7 - Related Documents
Preface Related Documents 980531-001 A LP 2824-Z User Guide 7 Related Documents The following documents might be helpful references: • ZPL II ® Programming Guide Volume I (part number 45541L) and Volume II (part number 45542L). • ZebraNet ® Wireless Print Server User Guide (part number 13422L) • Zeb...
Page 9 - Contents
980531-001 A LP 2824-Z User Guide 9 Contents Proprietary Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Contacts ...
Page 11 - Introduction
980531-001 A LP 2824-Z User Guide 11 1 Introduction This section describes what you get in your shipping box and provides an overview of printer parts. This section also has procedures that describe how to open and close the printer and report any problems. Hello! Thank you for choosing a Zebra® des...
Page 13 - Inspecting the Printer; Opening the printer
Introduction Inspecting the Printer 980531-001 A LP 2824-Z User Guide 13 Inspecting the Printer Look at the outside of the printer and make sure that all parts are present. Opening the printer To access the media compartment, you must open the printer. Pull the release levers towards you and lift th...
Page 15 - Closing the printer; Reporting Damage
Introduction Inspecting the Printer 980531-001 A LP 2824-Z User Guide 15 Closing the printer 1. Hold the top cover and press the “kick-stand” cover lock to release. 2. Lower the top cover. The ribbon carriage automatically folds up into place. 3. Press down until the cover snaps closed. Reporting Da...
Page 17 - Getting Started; Modes of Printing
980531-001 A LP 2824-Z User Guide 17 2 Getting Started This section describes how to set up your printer for the first time and use the most common operating procedures for loading media in tear-off mode and loading ribbon. Modes of Printing You can operate this printer in different modes: • Standar...
Page 18 - Attaching Power Supply
18 LP 2824-Z User Guide 980531-001 A Getting Started Attaching Power Supply Attaching Power Supply Check the power supply to make certain it is appropriate for your input voltage. 1. Make sure the power switch is in the off position (forward). 2. The DC power supply has a barrel connector on one end...
Page 19 - Loading Roll Media; Adjusting the Roll Holders
Getting Started Loading Roll Media 980531-001 A LP 2824-Z User Guide 19 Loading Roll Media When you load media, you must place the roll on the media hangers and then adjust the media guides. You must use the correct media for the type of printing you require. When printing without a ribbon, you must...
Page 20 - Placing the Roll in the Media Compartment
20 LP 2824-Z User Guide 980531-001 A Getting Started Loading Roll Media Placing the Roll in the Media Compartment Whether your roll media is inside or outside wound you load it into the printer the same way. 1. Open the printer. Remember that you need to pull the release levers toward the front of t...
Page 21 - Adjusting the Guides
Getting Started Loading Roll Media 980531-001 A LP 2824-Z User Guide 21 Adjusting the Guides The guides direct the media toward the platen and print head. 1. Thread the media through the guides. They should just touch the edges of the media. 2. Close the top cover. Remember that you need to lower th...
Page 22 - Operator Controls; Power Switch; Feed Button
22 LP 2824-Z User Guide 980531-001 A Getting Started Operator Controls Operator Controls Power Switch Press backward to turn ON or forward to OFF the printer. Feed Button • Tapping the Feed button forces the printer to feed one blank label.• Holding the Feed button forces the printer to feed continu...
Page 23 - Printing a Test Label
Getting Started Printing a Test Label 980531-001 A LP 2824-Z User Guide 23 Printing a Test Label Before you connect the printer to your computer, make sure that the printer is in proper working order. You can do this by printing a configuration label. 1. Make sure the media is properly loaded and th...
Page 24 - Hooking Up the Printer and Computer; Interface Cable Requirements; USB Interface Requirements
24 LP 2824-Z User Guide 980531-001 A Getting Started Hooking Up the Printer and Computer Hooking Up the Printer and Computer Your printer will have one of these combinations of interfaces: • Parallel• Universal Serial Bus (USB) and DB-9 serial• Ethernet and RJ-11 serial Each specific interface optio...
Page 25 - Communicating with the Printer
Getting Started Hooking Up the Printer and Computer 980531-001 A LP 2824-Z User Guide 25 Ethernet Interface Requirements Ethernet provides a powerful networking capability that can be of use in a variety of internet/intranet printing solutions. After you load media and close the top cover, you can p...
Page 26 - Adjusting the Print Width; Adjusting the Print Quality
26 LP 2824-Z User Guide 980531-001 A Getting Started Adjusting the Print Width 3. When the printer and host are synchronized, the LED changes to solid green. (No labels will print during autobaud synchronization.) ^SC Command Use the Set Communications ( ^SC ) command to change the communications se...
Page 28 - Thermal Printing
28 LP 2824-Z User Guide 980531-001 A Operations & Options Thermal Printing Thermal Printing You must use the correct media for the type of printing you require. You must use direct thermal media. Caution • The print head becomes hot while printing. To protect from damaging the print head and ris...
Page 29 - Replacing Supplies
Operations & Options Replacing Supplies 980531-001 A LP 2824-Z User Guide 29 Replacing Supplies If labels run out while printing, leave the printer power on while reloading (data loss results if you turn off the printer). After you load a new ribbon roll, press the Feed button to restart. Always...
Page 30 - Printing in Peel-Mode
30 LP 2824-Z User Guide 980531-001 A Operations & Options Printing in Peel-Mode Printing in Peel-Mode The optional dispenser allows you to print in “peel-mode” where the label backing follows a different path and the labels are presented one at a time for subsequent placement. Before using peel-...
Page 32 - Printing on Fan-Fold Media
32 LP 2824-Z User Guide 980531-001 A Operations & Options Printing on Fan-Fold Media Printing on Fan-Fold Media Printing on fan-fold media requires you to set both the media hangers and the media guides in position. 1. Open the top cover. 2. Open the hangers to their widest position. 3. Snap the...
Page 33 - Using the Cutter Option
Operations & Options Using the Cutter Option 980531-001 A LP 2824-Z User Guide 33 Using the Cutter Option Printers that have a bezel with a motorized blade can dispense one or more forms that are then automatically cut from the media supply. This option cuts through continuous paper from rolls a...
Page 35 - Maintenance; Cleaning
980531-001 A LP 2824-Z User Guide 35 4 Maintenance Cleaning When you clean the printer, use one of the following supplies that best suits your needs: : The cleaning process takes just a couple of minutes using the steps outlined below. Cleaning Supplies Cleaning pens (12) Cleaning swabs (25) Printer...
Page 36 - Print Head Considerations
36 LP 2824-Z User Guide 980531-001 A Maintenance Cleaning Print Head Considerations Always use a new cleaning pen on the print head (an old pen carries contaminants from its previous uses that may damage the print head). When you load new media, you can also clean the print head. 1. Rub the cleaning...
Page 37 - Media Path Considerations
Maintenance Cleaning 980531-001 A LP 2824-Z User Guide 37 Media Path Considerations Use a cleaning swab or pen to remove debris, dust or crust that has built-up on the holders, guides and media path surfaces. 1. Use the alcohol in the cleaning swab or pen to soak the debris so that it breaks up. 2. ...
Page 38 - Sensors; Linerless Media
38 LP 2824-Z User Guide 980531-001 A Maintenance Cleaning Sensors Dust can accumulate on the media and head-up sensors. 1. Gently blow away dust; if necessary, use a dry swap to brush away dust. If adhesives or other contaminates remain, use an alcohol moistened swab to break up. 2. Use a dry swab s...
Page 39 - Platen Considerations; Lubrication
Maintenance Lubrication 980531-001 A LP 2824-Z User Guide 39 Platen Considerations The standard platen (drive roller) normally does not require cleaning. Paper and liner dust can accumulate without effecting print operations. Contaminates on the platen roller can damage the print head or cause the m...
Page 40 - Replacing the Platen
40 LP 2824-Z User Guide 980531-001 A Maintenance Replacing the Platen Replacing the Platen Removal Open the printer and remove any media. 1. Using a pointed stylus, unhook the tabs on the right and left sides. Then rotate them forward. 2. Lift the platen out of the printer’s bottom frame. Assembly M...
Page 41 - Replacing the Print Head
Maintenance Replacing the Print Head 980531-001 A LP 2824-Z User Guide 41 Replacing the Print Head In the event you need to replace the print head, read the procedure and review the removal and installation steps before actually replacing the print head. Caution • Prepare your work area by protectin...
Page 42 - Thermal-Transfer LP Model
42 LP 2824-Z User Guide 980531-001 A Maintenance Replacing the Print Head Thermal-Transfer LP Model Before following the steps in this procedure, open the printer by pulling the release latches forward then lifting the top cover. Removal 1. Grasp the print head spring and pull it to the left; then, ...
Page 45 - Troubleshooting; Resolutions; The printer is on and in an idle state.
980531-001 A LP 2824-Z User Guide 45 5 Troubleshooting Resolutions 1. The printer is not receiving power. • Have you turned on the printer power?• Check power connections from the wall outlet to the power supply, and from the power supply to the printer. 2. The printer is on and in an idle state. No...
Page 46 - There is a shortage of memory.; The print head is open.
46 LP 2824-Z User Guide 980531-001 A Troubleshooting Resolutions 3. The printer has failed its power on self test (POST). • If this error occurs right after you turn on the printer, contact an authorized reseller for assistance. There is a shortage of memory. • If this error occurs after you have be...
Page 47 - The print head is over temperature.
Troubleshooting Resolutions 980531-001 A LP 2824-Z User Guide 47 7. The print head is under temperature. • Continue printing while the print head reaches the correct operating temperature. The print head is over temperature. • Printing will stop until the print head cools to an acceptable printing t...
Page 48 - Print Quality Problems; No print on the label.
48 LP 2824-Z User Guide 980531-001 A Troubleshooting Print Quality Problems Print Quality Problems No print on the label. • You must use the correct media for the method of printing you require. You must use thermal transfer media. • Is the media loaded correctly? Follow the instructions in “Loading...
Page 49 - A label format was sent to, but not recognized by, the printer.
Troubleshooting Print Quality Problems 980531-001 A LP 2824-Z User Guide 49 The printing does not start at the top of the label, or misprinting of one to three labels. • The media may not be threaded under the media guides. Refer to “Loading the Media” in the Getting Started chapter. • The printer n...
Page 50 - Manual Calibration
50 LP 2824-Z User Guide 980531-001 A Troubleshooting Manual Calibration Manual Calibration Manual calibration is recommended whenever you are using pre-printed media or if the printer will not correctly auto calibrate. 1. Make sure media is loaded. 2. Turn on the printer power. 3. Press and hold the...
Page 51 - Troubleshooting Tests; Printing a Configuration Label
Troubleshooting Troubleshooting Tests 980531-001 A LP 2824-Z User Guide 51 Troubleshooting Tests Printing a Configuration Label To print out a listing of the printer’s current configuration, refer to the one-flash sequence in “Feed Button Modes” later in this chapter. Recalibration Recalibrate the p...
Page 52 - Resetting the Factory Default Values
52 LP 2824-Z User Guide 980531-001 A Troubleshooting Resetting the Factory Default Values Resetting the Factory Default Values Sometimes, resetting the printer to the factory defaults solves some of the problems. Follow the four-flash sequence instructions in “Feed Button Modes” later in this chapte...
Page 53 - Feed Button Modes
Troubleshooting Feed Button Modes 980531-001 A LP 2824-Z User Guide 53 Feed Button Modes Power Off Mode (Communications Diagnostics Mode) With the printer power off, press and hold the feed button while you turn on the power. The printer prints out a listing of its current configuration. After print...
Page 54 - Battery
54 LP 2824-Z User Guide 980531-001 A Troubleshooting Battery Battery The optional Real Time Clock requires a three-volt lithium battery on the main printed circuit board. You can discern a low or flat battery if the printer provides a consistently delayed date stamp. Only a qualified technician obse...
Page 55 - Interfaces
980531-001 A LP 2824-Z User Guide 55 6 Interfaces Universal Serial Bus (USB) Connector The figure below displays the cable wiring required to use the printer’s USB interface. For printer supported operating systems and drivers, see the software and documentation CD or visit the Zebra printer web sit...
Page 56 - Parallel Interface
56 LP 2824-Z User Guide 980531-001 A Interfaces Parallel Interface Parallel Interface The maximum current available through the interface port is not to exceed a total of 0.75 amps. Pin No. Description 1 NStrobe/Host Clk 2-9 Data Bits 1-8 10 nACK/PtrClk 11 Busy/Per Busy 12 PError/ACK Dat Req. 13 Sel...
Page 57 - ZebraNet® PrintServer II for Ethernet Networks
Interfaces ZebraNet® PrintServer II for Ethernet Networks 980531-001 A LP 2824-Z User Guide 57 ZebraNet® PrintServer II for Ethernet Networks This interface uses an RJ-45 straight-through cable type. The table below provides the pinout assignments. The figure above has the perspective looking into t...
