Page 3 - Contents
SuperStat Pro User Guide 1 Contents Getting Started with Your Thermostat...............................................................3 Overview......................................................................................................................3 Thermostat Buttons ...................
Page 5 - Getting Started with Your Thermostat; Overview; Open the keypad door:; Close the keypad door:; Cover
SuperStat Pro User Guide 3 Getting Started with Your Thermostat Overview Your SuperStat ® Pro thermostat consists of two main parts: the cover and the keypad door (lower portion of thermostat front as shown below). You open the cover to access the buttons to operate and program the thermostat. Open ...
Page 6 - Thermostat Buttons
4 SuperStat Pro User Guide HOLD Holds system at current temperature setting until you release by pressing RUN. INFO Displays energy price, estimated bill, and energy usage information. Thermostat Buttons RUN • Cancels holds and returns system to programmed settings. • Exits programming and saves all...
Page 8 - Thermostat Display
6 SuperStat Pro User Guide Thermostat Display Day of the week Indicates the current day of the week. HOLD Indicates a system temperature hold: • Flashing HOLD – temporary hold. • Solid HOLD – permanent hold. Current Temperature Displays the current room temperature. System indicator Indicates the cu...
Page 9 - Selecting Heating or Cooling; SYSTEM; Auto-Changeover Mode
SuperStat Pro User Guide 7 Selecting Heating or Cooling Use the SYSTEM button to select your thermostat system mode. The possible system modes are: • Heating – Displays on the thermostat as HEAT. • Cooling – Displays on the thermostat as COOL. • Auto-changeover (see below) – Both HEAT and COOL icons...
Page 11 - Setting the Current Day and Time
SuperStat Pro User Guide 9 Setting the Current Day and Time Typically the current day and time on your thermostat will be set automatically by the system. In case the system does not set the day and time, you may need to set it yourself manually. Quick Guide Step Description Thermostat Display Press...
Page 14 - Replacing the Batteries in Your Thermostat; BATT; Required Battery Type
12 SuperStat Pro User Guide Replacing the Batteries in Your Thermostat If BATT appears on your thermostat display, the batteries are low and need to be replaced. Batteries are not required to keep your programming or menu data. However, with batteries installed, your thermostat will maintain the tim...
Page 16 - Resetting the FLTR Display
14 SuperStat Pro User Guide Resetting the FLTR Display If FLTR appears in your thermostat display, this is a reminder that you need to change or clean the filter in your heating and cooling system. After you change or clean the filter, you can reset the display so FLTR no longer appears. Quick Guide...
Page 17 - Programming Your Thermostat; Conserve Energy While Maximizing Comfort
SuperStat Pro User Guide 15 Programming Your Thermostat This chapter explains how to program your thermostat, including programming heating and cooling, and setting and clearing holds. Your thermostat offers the following options for flexible programming: • Separate programs for heating and cooling....
Page 18 - Planning Your Program; Programming Chart for Weekdays and Weekend
16 SuperStat Pro User Guide Planning Your Program Before you begin programming your thermostat, you can use one of the charts below to help you plan your program. Programming Chart for Weekdays and Weekend Use this chart if you want all weekdays (MO TU WE TH FR) to be the same and weekend days (SA S...
Page 19 - Programming Chart for All Days of the Week
SuperStat Pro User Guide 17 Planning Your Program Programming Chart for All Days of the Week Use this programming chart if you want to specify different start times and/or temperatures for each day of the week. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Period Start Time Temp Start Tim...
Page 20 - Programming Heating and Cooling; PRGM
18 SuperStat Pro User Guide Programming Heating and Cooling Quick Guide Step Description Thermostat Display Press once. 1 Be sure your screen shows the normal display. Press the PRGM button to enter programming. Press until HEAT flashes. 2 Press the DEVICE/MODE button until the desired mode (HEAT or...
Page 24 - Setting Holds; Temporary Holds
22 SuperStat Pro User Guide Setting Holds You can override your heating or cooling program by setting a temporary or permanent hold. To clear holds, see “Clearing Holds” on page 25. Temporary Holds A temporary hold is when you override a programmed setting to be in effect until the next programmed t...
Page 25 - Setting Temporary Holds
SuperStat Pro User Guide 23 Setting Temporary Holds Quick Guide Description Thermostat Display Press to change the setpoint to the desired temperature. Be sure your screen shows the normal display. Press the up or down arrow button to change the temperature setpoint higher or lower. The HOLD icon be...
Page 26 - Setting Permanent Holds
24 SuperStat Pro User Guide Setting Permanent Holds Quick Guide Step Description Thermostat Display Press to change the setpoint to the desired temperature. 1 Be sure your screen shows the normal display. Press the arrow buttons to change the temperature setpoint higher or lower. The HOLD icon below...
Page 27 - Clearing Holds
SuperStat Pro User Guide 25 Clearing Holds Quick Guide Description Thermostat Display Press once in normal display. Make sure your display shows the normal display. Press the RUN button. The HOLD icon disappears, indicating that you have cleared the hold. This action clears both temporary and perman...
Page 29 - Critical Event Periods
SuperStat Pro User Guide 27 Critical Event Periods Critical event periods are periods of time when PowerCentsDC would like you to use less energy. For critical peak pricing or critical peak rebate customers, a Critical Event period is the same as a critical peak period where you should use less ener...
Page 30 - Overriding Critical Events; Overriding a Critical Event
28 SuperStat Pro User Guide Overriding Critical Events When you override a Critical Event, the override remains in effect for 8 hours. You cannot cancel an override of a Critical Event. Caution: It is recommended that you avoid overriding Critical Events whenever possible. • For critical peak pricin...
Page 31 - Displaying Energy Price and Usage Information; Energy Price, Estimated Bill, and Energy Usage Information
SuperStat Pro User Guide 29 Displaying Energy Price and Usage Information For customers on an Hourly or Critical Peak Pricing plan, your thermostat displays information about current energy price. Customers on a Critical Peak Rebate Pricing plan will see a “0” in the energy price display because you...
Page 33 - Message Display; Energy price
SuperStat Pro User Guide 31 Viewing Energy Price, Estimated Bill, and Energy Usage Information Message Display Energy price display alternates between these screens: Note: For Critical Peak Rebate customers, energy price will always display “0”. Estimated bill display alternates between these screen...
Page 35 - Troubleshooting Assistance Guide; Time is not Correct.
SuperStat Pro User Guide 33 Troubleshooting Assistance Guide This section helps you troubleshoot common issues you may encounter with your thermostat. If you encounter a problem that you do not see listed here, contact Customer Service toll free at 1-888-232-5949. Thermostat Display Display is Blank...
Page 36 - Display is Flashing.; AUX
Troubleshooting Assistance Guide 34 SuperStat Pro User Guide Thermostat Display (continued) Display is Flashing. • If flashing between time and temperature setpoint – Normal operation for the unit. • If flashing COMM ERR – call Customer Service toll free at 1-888-232-5949. • If flashing AUX and +2 –...
Page 37 - Display numbers/segments are fading out.; Programming; Temperature setting will not go lower or higher.; Thermostat program has disappeared.
Troubleshooting Assistance Guide Customer Service Toll Free 1-888-232-5949 35 Thermostat Display (continued) Display numbers/segments are fading out. The thermostat requires service. Call Customer Service toll free at 1-888-232-5949. Programming Temperature setting will not go lower or higher. • The...
Page 38 - Temperature changes at wrong time.
Troubleshooting Assistance Guide 36 SuperStat Pro User Guide Programming (continued) Temperature changes at wrong time. • The thermostat has an intelligent algorithm (Energy Recovery Management) that automatically starts the heating/cooling system before the scheduled start time so that the desired ...
Page 39 - Temperature display is incorrect.
Troubleshooting Assistance Guide Customer Service Toll Free 1-888-232-5949 37 Programming (continued) Temperature display is incorrect. • The electronic thermostat is very accurate and maintains the setpoint more accurately than non-electronic thermostats (within +/- 1.0 degree). • While programming...
Page 40 - Thermostat does not follow programmed times.
Troubleshooting Assistance Guide 38 SuperStat Pro User Guide Programming (continued) Thermostat does not follow programmed times. • The thermostat has an intelligent algorithm (Energy Recovery Management) that automatically starts the heating/cooling system before the scheduled start time so that th...
Page 41 - The house is too warm or too cold.
Troubleshooting Assistance Guide Customer Service Toll Free 1-888-232-5949 39 Programming (continued) The house is too warm or too cold. • If the setpoint equals the room temperature, press the UP/DOWN arrow buttons to adjust the setpoint temperature as desired for a temporary hold. If discomfort oc...
Page 43 - How do I skip a time period?; Vacation Mode; Can I program the thermostat for a vacation mode?
Troubleshooting Assistance Guide Customer Service Toll Free 1-888-232-5949 41 Programming (continued) Thermostat current programmed setpoint does not match “programmed” temperature. Check to make sure that a Critical Event is not in effect. If a Critical Event is in effect, the green light is On. Th...
Page 44 - Holds; Hold override does not work.; Temporary hold cannot be set.
Troubleshooting Assistance Guide 42 SuperStat Pro User Guide Holds Hold override does not work. A permanent Hold remains in effect independent of user schedule. To clear a permanent hold, go to the device screen (idle screen) and press RUN . Temporary hold cannot be set. • Make sure unit is set for ...
Page 45 - Equipment; Fan will not turn Off.
Troubleshooting Assistance Guide Customer Service Toll Free 1-888-232-5949 43 Equipment Fan will not turn Off. • The thermostat fan setting may be in the On position. In this position, the fan will continuously run. Change it to the Auto position. • Thermostat may be currently calling for heat or co...
Page 46 - Heat will not come On.; Temporary temperature hold, UP or DOWN buttons, will not work.
Troubleshooting Assistance Guide 44 SuperStat Pro User Guide Equipment (continued) Heat will not come On. • Make sure system is set to heat mode. Press the SYSTEM button until the HEAT icon is displayed. • If the display on the thermostat is blank, verify that the air handler breaker is not tripped,...
Page 47 - Cooling will not come On.
Troubleshooting Assistance Guide Customer Service Toll Free 1-888-232-5949 45 Equipment (continued) Cooling will not come On. • Make sure system is set to COOL mode. Press the SYSTEM button until the COOL icon is displayed. • If the display on the thermostat is blank, verify that the air handler bre...
Page 48 - STG 1 is indicated but the unit is not running.
Troubleshooting Assistance Guide 46 SuperStat Pro User Guide Equipment (continued) STG 1 is indicated but the unit is not running. • Verify that the breakers are not tripped for both the air handler and the outdoor compressor. Reset the breakers. If power is being supplied to the equipment, and the ...
Page 49 - The fan is On, but no hot air is coming from registers.
Troubleshooting Assistance Guide Customer Service Toll Free 1-888-232-5949 47 Equipment (continued) The fan is On, but no hot air is coming from registers. • Check that the system setting is set to HEAT. Press the SYSTEM button until the HEAT icon is displayed. • Verify that the air handler breaker ...
Page 51 - Index
SuperStat Pro User Guide 49 Index A accumulated energy usage information, 29 air conditioning programming, 16, 18 system holds, 22, 23, 24 troubleshooting, 45 turning on or off, 7 auto-changeover mode, 7 AUX, 34 B BATT display, 12 batteries, replacing, 12 bill, estimated, 29 blank display, 33 button...
