Whirlpool WUR35X24HZ - Troubleshooting Guide

12

6/15

WHIRLPOOL

®

REFRIGERATION LIMITED

WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED

TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the

Customer eXperience Center:

■

Name, address and telephone number

■

Model number and serial number

■

A clear, detailed description of the problem

■

Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair. Some

questions can be addressed without service. Please take a few minutes to review the Troubleshooting or

Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional

resources, or visit www.whirlpool.com/product_help.

2.

All warranty service is provided exclusively by our authorized Whirlpool Service Providers

. In the U.S. and

Canada, direct all requests for warranty service to:

Whirlpool Customer eXperience Center

In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.

If outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine whether another warranty applies.

www.whirlpool.com/product_help

FIVE YEAR LIMITED WARRANTY

WHAT IS COVERED

WHAT IS NOT COVERED

LIMITED WARRANTY

For one year from the date of purchase, when this major appliance

is installed, operated and maintained according to instructions

attached to or furnished with the product, Whirlpool Corporation or

Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory

Specified Replacement Parts and repair labor to correct defects in

materials or workmanship that existed when this major appliance

was purchased, or at its sole discretion replace the product. In the

event of product replacement, your appliance will be warranted for

the remaining term of the original unit's warranty period.

SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON

CAVITY LINER AND SEALED REFRIGERATION SYSTEM

In the second through fifth years from the date of purchase, when

this major appliance is installed, operated and maintained

according to the instructions attached to or furnished with the

product, Whirlpool brand will pay for factory specified replacement

parts and repair labor for the following components to correct

non-cosmetic defects in materials and workmanship in this part

that prevent function of the refrigerator and that existed when this

major appliance was purchased:

■

Refrigerator/freezer cavity liner if the part cracks due to

defective materials or workmanship.

■

Sealed Refrigeration system (includes compressor, evaporator,

condenser, dryer and connecting tubing).

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED

WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED

HEREIN. Service must be provided by a Whirlpool designated

service company. This limited warranty is valid only in the United

States or Canada and applies only when the major appliance is

used in the country in which it was purchased. This limited

warranty is effective from the date of original consumer purchase.

Proof of original purchase date is required to obtain service under

this limited warranty.

1. Commercial, non-residential, multiple-family use, or use inconsistent

with published user, operator or installation instructions.

2. In-home instruction on how to use your product.

3. Service to correct improper product maintenance or installation,

installation not in accordance with electrical or plumbing codes or

correction of household electrical or plumbing (i.e. house wiring, fuses

or water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water filters,

preservation solutions, etc.).

5. Defects or damage caused by the use of non-genuine Whirlpool parts

or accessories.

6. Conversion of products from natural gas or L.P. gas.

7. Damage from accident, misuse, abuse, fire, floods, acts of God or use

with products not approved by Whirlpool.

8. Repairs to parts or systems to correct product damage or defects caused

by unauthorized service, alteration or modification of the appliance.

9. Cosmetic damage including scratches, dents, chips, and other damage

to the appliance finishes unless such damage results from defects in

materials and workmanship and is reported to Whirlpool within 30 days.

10. Discoloration, rust or oxidation of surfaces resulting from caustic or

corrosive environments including but not limited to high salt

concentrations, high moisture or humidity or exposure to chemicals.

11. Food or medicine loss due to product failure.

12. Pick-up or delivery. This product is intended for in-home repair.

13. Travel or transportation expenses for service in remote locations where

an authorized Whirlpool servicer is not available.

14. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e.

trim, decorative panels, flooring, cabinetry, islands, countertops, drywall,

etc.) that interfere with servicing, removal or replacement of the product.

15. Service or parts for appliances with original model/serial numbers

removed, altered or not easily determined.

The cost of repair or replacement under these excluded circumstances

shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A

PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow

limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you

specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations

contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance,

you should ask Whirlpool or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL

SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation

of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and

you also may have other rights that vary from state to state or province to province.