Verizon MiFi 4620L - Manual

2 Overview Congratulations on your purchase of the Verizon Jetpack™ Mobile Hotspot - MiFi® 4620L for 4G LTE™ and Wi-Fi! With the MiFi 4620L you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to ten Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-rea...

3 System Requirements • Compatible with all major operating systems • Works with the latest versions of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™ To use Wi-Fi mode, your computer needs Wi-Fi capability and Internet browser software only. Your dev...

4 Components ➌ ➏ ➋ ➊ ➎ ➍ ➊ Scroll Button — Scrolls left or right through available menu options. ➋ Service Status Indicator (LED) — Shows the device status, including connection and error states. (See Service Status Indicator (LED) States on page 6.) ➌ Micro USB Connector — The wall charger connects...

7 Service Display States Display Icon Status Description No icons The display is off, and the LED is also off. The device is powered off or otherwise is not receiving power. Network signal strength An antenna with 0-5 bars. More bars indicate stronger signal. Message status An SMS message logo. If t...

8 Power Management Your device will work from its battery or when plugged into a power source. • Battery — Charge the battery by plugging in the wall charger. While the battery is charging the battery icon bars blink. When the battery is fully charged, the battery icon is solid. • Wall charger — You...

9 Caring for Your Device Like any electronic device, the device must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines: • Protect the device from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the device; they might ...

11 Accessing the Network 4G LTE With LTE bandwidth (700 MHz) you can get the broadband-like speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times f...

12 Using the Device for the First Time To get started, follow these steps: ➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 3.) ➋ Assemble the wall charger. (See Assemble the Wall Charger on page 13.) ➌ Install the 4G LTE SIM card. (See Install the 4G L...

13 Assemble the Wall Charger The wall charger comes with a removable plug. You need to connect it before using the MiFi device for the first time. To assemble the wall charger, follow these steps: ➊ Remove the plug and the wall charger from the package. ➋ Slide the plug on to the wall charger. Insta...

14 Remove the 4G LTE SIM Card To remove the 4G LTE SIM card, follow these steps: ➊ Open the SIM card cover located on the underside of the MiFi 4620L. Press down firmly on the small black tab to the left side of the SIM card slot. ➋ Apply firm pressure to the right side of the SIM card and push to s...

15 Insert and Charge the Battery IMPORTANT Before you use your device, be sure to charge the battery for at least three hours to ensure a full initial charge. To insert and charge the battery, follow these steps: ➊ Insert your fingernail into the indention on the back cover and lift to open the batt...

16 ➍ Connect the micro USB end of the charger to the micro USB port of the device. ➎ Plug the other end of the AC wall charger into the appropriate electrical outlet. Charge for at least three hours. CAUTION! Use only batteries and chargers with your device that have been approved by Novatel Wireles...

17 Battery Tips WARNING ! Use only batteries and chargers with your device that have been approved by Novatel Wireless. Always use Novatel Wireless original batteries and chargers. The warranty does not cover damage caused by non-Novatel Wireless batteries and/or chargers. • It normally takes at lea...

18 Power the MiFi 4620L On and Off Power On • Press the Power Button until the LED illuminates green or violet. Power Off • Press and hold the Power Button until the display shows MiFi Powering Off and the LED turns yellow. Activate Your Device Your SIM card should come pre-activated and ready to co...

19 Connecting to the Device Now you can connect your computer to your MiFi 4620L using Wi-Fi. Connect to MiFi Settings To connect to the MiFi 4620L, follow these steps: ➊ Turn on your computer and turn on the MiFi 4620L. The MiFi 4620L's LED should be slow blinking green or violet, indicating the de...

20 Using the Device After Setup is Complete You can use the MiFi 4620L as a wireless mobile hotspot to connect your computer and/or (up to a total of ten) other Wi-Fi enabled devices to the mobile broadband network. You can customize the MiFi 4620L's settings using MiFi Settings. (See Configuring Mi...

Configuring MiFi Settings Login Quickstart Wi-Fi Network Security System Advanced MiFi Settings 3

22 Configuring MiFi Settings You can configure the Wi-Fi settings on your device using the easy-to-use MiFi Settings web-based User Interface (MiFi Settings). It allows you to manage, monitor, and customize your Wi-Fi and 4G LTE mobile broadband connection. The following sections describe how to con...

24 Quick Start The QuickStart menu allows you to quickly change the security settings (administration password and Wi-Fi settings) for your MiFi 4620L. The QuickStart menu has the following options: • Admin Password (See Admin Password on page 24.) • Wi-Fi Settings (See Wi-Fi Settings on page 27.) A...

26 Buttons • Save & Next — Click this button to save any changes made to the administration password. • Save — Click this button to save any changes made to the password settings. • Cancel — Click this button to cancel any changes made to the password settings.

27 Wi-Fi Settings The Wi-Fi Settings screen has the following sections: • Network Name (SSID) — The name of the MiFi 4620L device’s wireless network. • Security — The security type used to encrypt the wireless network. • Wi-Fi Password — Displays the current Wi-Fi password. • Available Wi-Fi Connect...

28 Wi-Fi The Wi-Fi menu allows you to customize the Wi-Fi profiles and view details about the devices connected to your device. The Wi-Fi menu has the following options: • Wi-Fi Profiles (See Wi-Fi Profile on page 28.) • Connected Devices (See Connected Devices on page 34.) Wi-Fi Profile The Wi-Fi P...

29 The Current Profile section has the following profile details: • Selected Profile — The profile settings shown on the page. (See Changing to a Different Profile on page 32.) • Network Name (SSID) — The name of the MiFi 4620L device's wireless network. • 802.11 Mode — The wireless network technolo...

31 Choosing a Profile Your device comes with the Secure profile already set. The following profiles come with your device: • Secure — This is the profile you should use most of the time. You can set up this profile with the security measures you need to use your device safely. • Temporary Hotspot — ...

32 ➍ Click Generate to create a new network name and network key if you do not want to use the preset temporary profile. You should write down the new network name and network key. ➎ Click Save. Others can now use the temporary network name (SSID) and network key to connect to your device. (See Wi-F...

33 Updating a Profile Not Currently in Use To update a profile not currently in use, follow these steps: ➊ Change the Selected Profile pop-up menu to a different profile. ➋ Wait a moment for the web page to update with the Wi-Fi settings for the selected profile. ➌ Change the settings. NOTE The Temp...

34 Connected Devices The Connected Devices section has the following: • Hostname — The network name for the connected device (if available). • Date/Time — The date/time the device was detected by the network. • MAC Address — The Media Access Controller (MAC) or physical address for MiFi 4620L. • IP ...

35 Network The Network menu provides detailed LAN, WWAN and SIM information and configuration options. The Network menu has the following options: • LAN (See LAN on page 36.) • WWAN (See WWAN on page 39.) • SIM (See SIM on page 44.)

37 IPv4 The IPv4 section has the following options: • IP Address — The IP address for MiFi 4620L. • Subnet Mask — The subnet mask network setting for MiFi 4620L. The default value 255.255.255.0 is standard for small (class "C") networks. If you change the LAN IP Address, ensure you use the c...

38 IPv6 The IPv6 section has the following options: • Enable IPv6 — The Enable IPv6 checkbox enables or disables the IPv6 feature. • Link Local Address — Displays the local address when IPv6 is enabled. • Global Address — Displays the global address when IPv6 is enabled. Buttons • Save — Click this ...

39 WWAN The WWAN option takes you to the WWAN screen. The WWAN screen gives you settings and information about MiFi 4620L's network. This is also where you can disable global roaming. The WWAN screen has the following sections: • Internet Connection (See Internet Connection on page 40.) • WWAN Setti...

40 Internet Connection The Internet Connection section shows device settings and status and includes the following: • Status — The status of the Internet connection, usually Connected or Disconnected. • Technology — The type of technology used to connect to the Internet. • Received — The amount of d...

41 Connection Log Click Connection Log to access the WWAN settings connection log. The Connection Log has the following: • Date/Time — The date/time the device was detected by the network. • Client IP Address — The client IP address for the connected device. • Destination — The destination IP addres...

42 WWAN Log Click WWAN Log to access the WWAN log. The WWAN Log records network events. This data is useful for troubleshooting. Click this button to view the log data in a new window.

43 WWAN Settings To configure the settings, follow these steps: ➊ Select the device connection method from the Auto-connect drop-down menu. The connection choices are Auto-connect, Auto-connect except with roaming, or Manual. ➋ Global roaming is enabled by default when the Auto-connect option in ena...

44 SIM The SIM menu takes you to the SIM screen. The SIM screen gives you settings and information about MiFi 4620L's SIM card. The SIM screen has the following section: • SIM Operations (See SIM Operations on page 44.) SIM Operations The SIM Operations section has the following: • SIM Status — Indi...

45 Security The Security menu allows you to change your Administration password, and enable and configure MAC and Port filtering. The Security menu has the following options: • Password (See Password on page 45.) • MAC Filtering (See MAC Filtering on page 47.) • Port Filtering (See Port Filtering on...

46 Set Administration Password To set or change the administration password, follow these steps: ➊ Type your current password in the Current Password box. ➋ Type the new password (it must have between 4 and 64 characters) in the New Password box. ➌ Type it again in the Verify New Password box. ➍ Cli...

47 MAC Filtering The MAC Filtering screen enables you to allow specific devices to connect to MiFi 4620L's wireless network. For example, if you put the MAC address for your Wi-Fi-enabled mobile phone and the MAC address for your computer in the Trusted Device List, then only those devices can conne...

48 MAC Filter The Enable MAC Filter checkbox enables or disables the MAC Filter feature. • When the feature is enabled (checked), you must add the MAC address for the device to the Trusted Device List. If a device not in the list tries to connect to the MiFi 4620L wireless network, the connection is...

49 Trusted Device List The Trusted Device List section displays the MAC address(es) of trusted devices. Only devices in the Trusted Device List are able to connect to the MiFi 4620L wireless network. Add Trusted Device MAC Address To add a device to the Trusted Device List, follow these steps: ➊ Typ...

50 Remove a Device from the Trusted Device List To remove a device from the Trusted Device List, follow these steps: ➊ Click on the device in the Trusted Device List to select it. ➋ Click Delete Device. Connected Devices • Hostname — The network name for the connected device (if available). • Date/T...

51 Port Filtering The Port Filtering screen allows you to block outgoing Internet connections. You can set a list of Allowed Applications to only allow certain programs to connect to the Internet. The Port Filtering screen has the following sections: • Port Filtering (See Port Filtering on page 52.)...

54 Port Ranges You can define up to six port ranges for each application. Each port range has the following options: • Start Port — Type the beginning of the range of port numbers used by outgoing traffic for this application. Use as many rows as necessary to define the required number of port range...

55 System The System menu provides system information, a system log, and the options to delete notifications and reset to factory defaults. The System menu has the following options: • System Status (See System Status on page 56.) • Config File (See Config File on page 58.) • Software Update (See So...

56 System Status The System Status screen displays detailed information on the status of the system and a system log of various operations. The System Status screen has the following sections: • System Information (See System Information on page 57.) • System Log (See System Log on page 57.)

57 System Information The System Information section contains detailed information about the MiFi 4620L. The System Information section has the following: • Manufacturer — The manufacturer of the MiFi 4620L. • Model — The model number or name of the MiFi 4620L. • IMEI — The International Mobile Equi...

58 Config File The Config File screen has the following sections: • Config File Download (See Config File Download on page 58.) • Config File Upload (See Config File Upload on page 59.) Config File Download The Config File Download section allows you to download (backup) the configuration file to yo...

59 ➌ Click Save in the File Download pop-up screen to save the configuration file to a specified location on your computer. Config File Upload The Config File Upload section allows you to upload (restore) a configuration file from your PC. To restore a configuration file, follow these steps: ➊ Click...

60 Software Update The Software Update screen has the following sections: • Update Status (See Update Status on page 60.) • History (See History on page 60.) Update Status The Update Status section provides information on available software updates. Click Check for Update to check for new software u...

61 Advanced The Advanced menu provides audio alert notification options; Wi-Fi, Router and System settings; modem and network operational details; and options for configuring port forwarding applications. The Advanced menu has the following options: • Audio Alerts (See Audio Alerts on page 62.) • Se...

62 Audio Alerts The Audio Alerts screen has the following sections: • Audio Alerts (See Audio Alerts on page 62.) • Audio Alert Notifications (See Audio Alert Notifications on page 63.) Audio Alerts Click Locate My MiFi to locate your device.

64 Settings The Settings screen has the following sections: • Wi-Fi (See Wi-Fi on page 65.) • Router (See Router on page 66.) • System (See System on page 69.)

66 Router The VPN Passthrough enable check box enables or disables the VPN Passthrough feature. • If this is enabled (checked), this feature allows VPN clients to connect through MiFi 4620L to remote VPN Servers. Normally, this option should be enabled. • If this is disabled (un-checked), VPN client...

70 The Language menu changes the MiFi Settings Web UI language. The Date/Time Format menu changes the format of the date to reflect that used in the US or Europe. It changes the format of the time to a 12- or 24-hour clock. Buttons • Save — Click this button to save any changes made to settings. • C...

72 Modem The Modem section has the following: • MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to identify this particular modem. • Phone Number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by the mobile data network to identify this particular ...

76 Port Forwarding The Port Forwarding feature forwards incoming traffic from the internet to a particular connected device. To use any of the common server applications listed, follow these steps: ➊ Select the Enable Port Forwarding check box. ➋ On the Port Forwarding section of the Port Forwarding...

77 Custom Applications This page is not available unless the Port Forwarding feature is enabled. Click Custom Applications to open the Custom Port Forwarding screen. You can define and enable custom Port Forwarding applications. You need to know details of the traffic used and generated by the appli...

78 Port Ranges You can define up to six port ranges for each application. Each port range has the following options: • Start Port — Type the beginning of the range of port numbers used by outgoing traffic for this application. Use as many rows as necessary to define the required number of port range...

Overview Common Problems and Solutions Technical Support Troubleshooting 4

80 Overview When properly installed, the MiFi 4620L is a highly reliable product. Most problems are caused by one of these issues: • System resources required by the device are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network probl...

81 Common Problems and Solutions The following are some common problems and solutions. My MiFi 4620L just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. • Pressing the Master Reset button • Restarting the device • Switching profiles • ...

83 Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the device. Technical Support For additional information and technical support for Novatel Wireless devices, you can visit the Novatel Wireless Data Technical Support page at www.novatelwireless.com/...

85 Product Specifications General Name: Verizon MiFi 4620L Jetpack Model: MiFi 4620L Approvals: FCC (North America) Weight: 90 g / 3.17 oz Dimensions: 95 mm x 60 mm x 14 mm, 3.76 in x 2.36 in x 0.53 in Wireless Network – Tri Mode: LTE, CDMA, GSM Wireless Network – Wi-Fi Mode 802.11 b/g/n Default SSI...

86 Regulatory Statements Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and...

87 RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI4620 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughp...

88 Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Altho...

89 Safety Hazards Do not operate the MiFi 4620L device in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when ...