Page 3 - Table of Contents
3 2 Table of Contents Introduction to This Guide.............................................................................. 4 Overview of Your CustoPAK System ............................................................... 6 Terms You Should Know .....................................................
Page 4 - Introduction to This Guide; Basic Features; For Customer Services, call
Before you begin using your new CustoPAK system, it is important to know your switch type , or the type of equipment in the Verizon central office that handles your telephone service. Your switch type is shown on the front cover of this guide and may affect which features are available with your Cus...
Page 5 - Overview of Your CustoPAK System; Repair
7 6 Overview of Your CustoPAK System Your CustoPAK system is a central office-based service, meaning all equipmentrequired to operate the system is in the Verizon central office. That also meansyou have purchased a reliable, worry-free telephone system, as our centraloffices are monitored 24 hours a...
Page 6 - Terms You Should Know; Confirmation Tone; Assume Dial “9”
9 8 Terms You Should Know Confirmation Tone Three short bursts of tone heard when using some CustoPAK features. The confirmation tone lets you know you have completed the activation or deactivationof the features. Regional Calling Area The area within which Verizon can provide local and regional tol...
Page 7 - Call Hold; To place an established call on hold:; Call Transfer; To transfer an incoming call:
11 10 Call Hold Call Hold allows you to place an established call on hold for an extended periodof time—provided neither you nor the other person hangs up—freeing up theline to place or receive another call. Use Call Hold to help improve response timewhile reducing equipment costs and callbacks. To ...
Page 8 - Consultation Hold; To place a call on hold:; Direct Inward/Outward Dialing; This feature is not available in the GTD-5
13 12 Consultation Hold Consultation Hold provides a temporary or “soft” hold without having to dial an activation code. This allows you to place another call for private consultationor to initiate a three-way call. Use Consultation Hold to quickly verify customerinquiries and reduce costly and time...
Page 9 - Intercom; To use the Intercom feature:
15 14 Intercom The Intercom feature allows you to speak to, or transfer a call to, any other person within your CustoPAK system—without incurring local usage charges.Simply dial the two-digit code that was assigned to the line. See the Appendix on page 45 of this guide to locate the Intercom Code Ch...
Page 10 - CustoPAK Selectable Features
17 16 Touch-Tone Touch-Tone provides the ability to push-button dial on tone-signaling telephonesto access CustoPAK features and dial telephone numbers. Rotary dial telephonesare not compatible with CustoPAK service. NOTE: Verizon has automatically activated this feature. You cannot activate or deac...
Page 11 - Automatic Callback; within; To cancel an Automatic Callback request:; Call Forwarding Options; Option
19 18 Automatic Callback When you encounter a busy line within your CustoPAK system, a code can be dialed which will connect you when both lines are idle. The request will remainactive for 30 minutes unless canceled. Use Automatic Callback to increase productivity by eliminating “telephone tag”, man...
Page 12 - Call Forwarding; To turn Call Forwarding on:
20 Call Forwarding This Call Forwarding option allows you to have all incoming calls forwarded to a pre-determined telephone number either inside or outside the CustoPAK system. Call Forwarding provides you with the flexibility to choose your own forward-to number, to change it as often as you like ...
Page 13 - Call Forwarding – Busy Line; Call Forwarding – Don’t Answer
23 22 Call Forwarding – Busy Line This feature automatically routes incoming calls to a pre-determined number(either inside or outside of your CustoPAK system) when your line is busy. UseCall Forwarding – Busy Line to improve customer service by forwarding calls to alternate answering points, ensuri...
Page 14 - To use Call Pick-Up – Group when you are already on the phone:
25 Call Restriction Options This feature enables you to select and control the incoming and outgoing calling capabilities of each of your CustoPAK lines. Each line can only beequipped with one Call Restriction option, which has been programmed by Verizon. NOTE: Verizon must automatically activate th...
Page 15 - Cancel Call Waiting; To cancel the Call Waiting tone before placing a call:; To cancel the Call Waiting tone during a call:; Call Waiting; After hearing the Call Waiting tone:
27 Cancel Call Waiting (Tone Block) When you don’t want to be disturbed or interrupted during an important call,you can temporarily deactivate Call Waiting. You can activate Cancel Call Waitingbefore you place a call or at any point during the conversation. Cancel CallWaiting works only for the leng...
Page 16 - Dial Call Waiting; Upon dialing an internal station number and hearing a busy tone:; Hunting
29 28 Dial Call Waiting (for Intercom dialing) This feature allows you to send a Call Waiting tone to another line within yourCustoPAK system when that line is busy, letting the called party know that some-one is trying to reach them. The called party then has the option to answer orignore the Call ...
Page 17 - Speed Dialing; To establish/add or change a number on your Speed Dialing list:; CustoPAK Optional Features
31 30 Speed Dialing Speed Dialing allows you to call frequently dialed numbers by using an abbreviated code, reducing dialing time and time spent searching for telephonenumbers. Speed Dialing gives you the flexibility to create and edit your ownSpeed Dialing list. The Speed Dialing short list consis...
Page 18 - Busy Redial; After dialing a busy number:; To activate
32 33 33 Busy Redial After reaching a busy line within your regional calling area, this convenient serviceallows you to dial a code that will automatically connect you when both lines are idle. Once activated, Busy Redial will monitor the busy line and attempt toconnect your call for up to 30 minute...
Page 19 - Call Park; To “park” a call against your number:; Call Block; To access the Call Block feature:
35 Call Park Call Park functions like Call Pick-Up except that the call is already in progress.You can “park” an established call on your line against your own number, freeingup your line to place or receive another call. The parked call can be retrievedfrom any other station within the CustoPAK sys...
Page 20 - Call Trace; If you receive a life-threatening or harassing call:; Call Park – Directed; To park a call against another CustoPAK number:
36 37 Call Trace This protective feature enables you to trace the number of the last threatening orharassing call received, as long as the call originates from within your regionalcalling area. The calling party’s number will automatically be reported to Verizon,and in some areas you will be charged...
Page 21 - Caller ID; Caller ID – Number Only
38 Caller ID Caller ID, along with compatible display telephones or separate Caller ID displaybox, lets you view the listed name and number of the incoming call before youpick it up. Use Caller ID to help improve customer service by personalizing yourgreetings and gathering information pertinent to ...
Page 22 - Enhanced Call Forwarding; Calling Enhanced Call Forwarding; Executive Busy Override; Upon reaching a busy internal station:; Last Number Redial; To be connected to the last number you dialed:
40 40 Enhanced Call Forwarding Using a toll free 800 number, you can forward calls from anywhere in the country to any other number of your choice (pager, cellular phone, work phone or home phone). Enhanced Call Forwarding has been installed with a defaultdestination number that you have chosen, and...
Page 23 - Priority Call; To turn Priority Call on or off:; Select Call Forwarding; To turn Select Call Forwarding on or off:
43 42 Priority Call Priority Call enables you to program up to 12 numbers—from within yourregional calling area—to be identified with a special ring pattern (short-long-short). Use Priority Call to help you know when an important call comes in so you can give superior service to your high-priority c...
Page 24 - Voice Mail and CustoPAK; IF
44 Voice Mail and CustoPAK Verizon Voice Mail offers an efficient, businesslike way to capture important messages when you’re away from the office or on the phone 24 hours a day,365 days a year. If you are unable to answer your line, or you are using your line(line busy), up to 3 calls can forward t...
Page 25 - GTD-5, 5ESS and DMS 100 Intercom Code Chart; To make an Intercom call:
47 46 47 GTD-5, 5ESS and DMS 100 Intercom Code Chart Name Code Telephone Number 20# 21# 22# 23# 24# 25# 26# 27# 28# 29# 30# 31# 32# 33# 34# 35# 36# 37# 38# 39# 40# 41# 42# 43# 44# 45# 46# 47# 48# 49# 46 Intercom Code Charts The following charts are provided for you to list your Intercom codes. Each ...
Page 26 - Speed Dialing Code Charts; To establish or change your Speed Dialing list:; DMS 10 Intercom Code Chart
49 48 49 Speed Dialing Code Charts The following charts are provided for you to list your Speed Dialing codes. Thelength of your individual Speed Dialing list is determined by your switch type.Your switch type can be found on the front cover of this guide. Be sure to usethe Speed Dialing list that c...
Page 28 - Feature Availability by Switch Type; CustoPAK
53 52 53 Feature Availability by Switch Type Feature Switch Type GTD-5 5ESS DMS 100 DMS 10 Basic Features Assume Dial “9” ✓ ✓ ✓ ✓ Call Hold ✓ ✓ ✓ ✓ Call Transfer ✓ ✓ ✓ ✓ Consultation Hold ✓ ✓ ✓ ✓ Direct Inward/Outward Dialing (DID/DOD) ✓ ✓ ✓ ✓ Distinctive Ringing (Inside/Outside Ringing) ✓ ✓ ✓ Inter...
Page 30 - Notes
56 56 Notes __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ ____________________________________________________...
