Toshiba SATELLITE U500- User Manual

6 5.375 x 8.375 ver 2.3 Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or ...

7 5.375 x 8.375 ver 2.3 Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖ The IEEE 802.11 Standard on Wireless LANs ...

8 5.375 x 8.375 ver 2.3 Wireless LAN and Your Health Wireless LAN products, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy emitted by wireless devices like for example...

10 5.375 x 8.375 ver 2.3 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Ne...

11 5.375 x 8.375 ver 2.3 VCCI Class B Information Modem Warning Notice Conformity Statement The equipment has been approved to [Commission Decision “CTR21”] for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual...

12 5.375 x 8.375 ver 2.3 Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power...

13 5.375 x 8.375 ver 2.3 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 Device Authorization This device obtains the Technical Regulation Conformity...

15 5.375 x 8.375 ver 2.3 Approved Countries/Regions for the Atheros ® Wireless Wi-Fi ® Link AR5B95 Series This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Tahiti Taiwan ...

18 5.375 x 8.375 ver 2.3 radar system in the area. The presence of nearby radar operation may result in temporary interruption of operation of this device. The Access Point’s radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local techn...

21 5.375 x 8.375 ver 2.3 Approved Countries/Regions for use for theIntel ® PRO/Wireless 3945ABG Network Connection This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. An ad...

23 5.375 x 8.375 ver 2.3 Bluetooth ® Wireless Technology Interoperability Bluetooth ® Cards from TOSHIBA are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: ❖ Bluetooth S...

24 5.375 x 8.375 ver 2.3 Approved Countries/Regions for use (Bluetooth ® wireless technology) Bluetooth ® Card from Toshiba equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. B...

25 5.375 x 8.375 ver 2.3 In some situations or environments, the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include: ❖ Using the equipment with Bluetooth wireless techno...

26 5.375 x 8.375 ver 2.3 The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations. Low power radio frequency electric machinery shall resist against interference from legal communications or from industrial,...

28 5.375 x 8.375 ver 2.3 Trademarks Satellite, ConfigFree, and eco utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the U...

29 5.375 x 8.375 ver 2.3 Contents Introduction................................................................................ 37 This guide ...............................................................39Safety icons ............................................................40 Other icons used ....

30 Contents 5.375 x 8.375 ver 2.3 Turning on the power .......................................50Setting up your software ...................................51 Registering your computer with Toshiba ................51Adding optional external devices.............................51Adding memory (option...

31 Contents 5.375 x 8.375 ver 2.3 Using and configuring Sleep mode ...................91Closing the display panel ..................................94 Customizing your computer’s settings....................94Caring for your computer........................................94 Cleaning the computer .....

32 Contents 5.375 x 8.375 ver 2.3 Playing optical media ......................................113Recording optical media .................................113Removing a disc with the computer on (tray-type drive) ........................................114 Removing a disc with the computer off (tray-...

33 Contents 5.375 x 8.375 ver 2.3 Chapter 4: Exploring Your Computer’s Features................... 134 Exploring the desktop ...........................................134 Finding your way around the desktop .............135 Setting up for communications .............................137 Connecting y...

35 Contents 5.375 x 8.375 ver 2.3 Chapter 6: If Something Goes Wrong ................................... 182 Problems that are easy to fix ................................182Problems when you turn on the computer ............183The Windows ® operating system is not working ..186 Using Startup option...

37 5.375 x 8.375 ver 2.3 Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba computer, your work and entertainment can accompany you wherever you go. Your computer model may be ENERGY STAR ® qualified. If the model you purchased is qualified, it is labele...

39 Introduction This guide 5.375 x 8.375 ver 2.3 The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specificatio...

40 Introduction Safety icons 5.375 x 8.375 ver 2.3 Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the ser...

41 Introduction Other documentation 5.375 x 8.375 ver 2.3 Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all...

42 Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. The “Instruction Manual for Safety and Comfort,” that is shipped with your computer, contains important saf...

43 Getting Started Selecting a place to work To keep your computer in prime operating condition, protect your work area from: ❖ Dust, moisture, and direct sunlight. ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the compu...

45 Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overhe...

46 Getting Started Connecting to a power source Please handle your computer carefully to avoid scratching or damaging the surface. Connecting to a power source Your computer requires power to operate. Use the power cord/cable and AC adaptor to connect the computer to a live electrical outlet, or to ...

48 Getting Started Charging the main battery The computer’s main battery light gives you an indication of the main battery’s current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected) ❖ Glows white when the main battery is fully charged ❖ Is unlit when the main batt...

49 Getting Started Using the computer for the first time Battery life and charge time may vary depending on the applications, power management settings, and features used. Using the computer for the first time The computer is now ready for you to turn it on and begin using it. Opening the display pa...

50 Getting Started Using the computer for the first time Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) and is manufactured using high-precision technology. Any small bright dots that ...

51 Getting Started Registering your computer with Toshiba Setting up your software When you turn on the computer for the first time, do not turn off the power again until the operating system has loaded completely. The names of windows displayed, and the order in which windows appear, may vary accor...

52 Getting Started Adding memory (optional) Adding memory (optional) HINT: To purchase additional memory modules, see the accessories information packaged with your system or visit accessories.toshiba.com . Your computer comes with enough memory to run most of today’s popular applications. You may w...

59 Getting Started Adding memory (optional) Removing a memory module If you need to remove a memory module: 1 Complete steps 1 – 8 in “Installing a memory module” on page 52 to shut down the computer and open the memory module slot cover. Do not try to remove a memory module with the computer turned...

61 Getting Started Adding memory (optional) 7 Reconnect the cables. 8 Restart the computer. TECHNICAL NOTE: You must have at least one memory module installed for the computer to work. Checking total memory When you add or remove a memory module, you can check that the computer has recognized the ch...

62 Getting Started Recovering the Internal Storage Drive Recovering the Internal Storage Drive Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary. The following internal storage drive recovery options are available: Recovery option Description ...

65 Getting Started Recovering the Internal Storage Drive 6 The Recovery of Factory Default Software screen appears. Select Recover to out-of-box state. (Sample Image) Recovery of Factory Default Software screen 7 Click Next. A confirmation message displays reminding you that all data will be lost du...

70 Getting Started Recovering the Internal Storage Drive 6 The Recovery of Factory Default Software screen appears. Select Recover without changing the hard drive partitions. (Sample Image) Recovery of Factory Default Software screen 7 Click Next. A confirmation message displays reminding you that a...

71 Getting Started Recovering the Internal Storage Drive To create recovery DVDs/media: 1 Click Start, All Programs, My Toshiba, and then Recovery Media Creator. 2 Select DVD (to create Recovery media on DVD). 3 Select the items you want to copy to DVD by clicking the check box next to each item’s N...

73 Getting Started Erasing the Internal Storage Drive Erasing the Internal Storage Drive Erasing the internal storage drive will delete all data on the drive, including the partitions. Be sure to create recovery DVDs/media and back up your data to external media before erasing the internal storage d...

74 Getting Started Checking the internal storage drive operating status purposes. This process may take several hours, depending on the size of your internal storage drive. (Sample Image) Erase the hard disk screen 4 Click Next. A confirmation message displays reminding you that all data on the inte...

75 Getting Started Using the TouchPad™ Installing drivers and applications The Toshiba Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 Click Start, All Programs, My Toshiba, and then ...

78 Getting Started Using the TouchPad™ Adjusting TouchPad™ settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to random locations on the screen. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user inte...

79 Getting Started Using external display devices TouchPad setting options vary by computer model. The TouchPad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit www.support.toshiba.com , and enter the phrase “Mouse pointer j...

80 Getting Started Using external display devices Connecting the display device If you are connecting a television or other video display device to the computer’s HDMI™ Out port, refer to “Connecting an HDMI™-compatible television or VCR/DVD player” on page 80 . Selecting video cables To connect a d...

81 Getting Started Using external display devices For more detailed HDMI-CEC information visit pcsupport.toshiba.com . Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions th...

82 Getting Started Using an external keyboard ❖ Built-in display and TV (or other external video device) simultaneously ❖ Built-in display and external monitor (extended desktop) ❖ Built-in display and TV (extended desktop) ❖ External monitor and TV (extended desktop) ❖ Swap-Switch primary display b...

83 Getting Started Connecting a printer Connecting a printer Your printer documentation may require you to install the printer software before physically connecting the printer to your computer. If you do not install the software as instructed by the printer manufacturer, the printer may not functio...

84 Getting Started Turning off the computer Setting up a printer Some printers require a specific installation process. Refer to your printer installation guide for instructions before completing the following procedure. If your printer does not support Plug and Play, follow these steps to set it up...

85 Getting Started Turning off the computer Options for turning off the computer Depending on the operating system installed, you have more than one option available for turning off the computer: Shut down, Hibernate, and Sleep. Each option has its advantages. ❖ Use the Shut down or Hibernate comman...

86 Getting Started Turning off the computer For information on how to use and configure Hibernation mode see “Using and configuring Hibernation mode” on page 89 . Sleep mode The Sleep command places the computer into a power-saving mode. Sleep saves the current state of the computer to memory so tha...

87 Getting Started Turning off the computer Using the Shut down command The Shut down command completely shuts down the computer without saving your work or the current state of the computer. This command closes all open programs, shuts down the operating system, and then turns off your computer. To...

89 Getting Started Turning off the computer Restarting your computer To start the computer up again, press the power button until the ON/OFF light glows white. If you turn off the computer by closing the display panel, you can start it again by opening the display panel. Using and configuring Hibern...

91 Getting Started Turning off the computer Starting again from Hibernation mode To start up the computer from Hibernation mode, press the power button until the ON/OFF light glows white. The computer returns to the screen(s) you were using. If you put the computer in Hibernation mode by closing the...

94 Getting Started Customizing your computer’s settings Starting again from Sleep mode To start up the computer from Sleep mode, press the power button until the ON/OFF light glows white. The computer returns to the screen(s) you were using. If you place the computer in Sleep mode by closing the dis...

95 Getting Started Caring for your computer Moving the computer Before moving your computer, even across the room, make sure all drive activity has ended (the internal storage drive and optical drive indicator lights stop glowing) and all external peripheral cables are disconnected. Do not pick up t...

96 Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are usin...

97 Learning the Basics Using the keyboard ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the d...

98 Learning the Basics Using the keyboard Character keys Typing with the character keys is very much like typing on a typewriter, except that: ❖ The space bar creates a space character instead of just passing over an area of the page. ❖ The lowercase letter l (el) and the number 1 are not interchang...

99 Learning the Basics Using the keyboard Function keys The function keys (not to be confused with the Fn key) are the 12 keys at the top of the keyboard. (Sample Illustration) Function keys F1 through F12 are called function keys because they execute programmed functions when pressed. Used in combi...

100 Learning the Basics Using the keyboard Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay. This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop computer’s keyboard. (Sample Illus...

101 Learning the Basics Starting a program Starting a program The easiest way to start a program is to double-click the name of the file that contains the information you want to work on. To find the file, use the Start menu or Windows ® Explorer. If you prefer to open the program first, you have fo...

102 Learning the Basics Starting a program Starting a program from Windows ® Explorer If a program is not listed in the All Programs menu, you can start it from Windows ® Explorer. Windows ® Explorer gives you a view of your computer’s contents as a hierarchy or “tree.” You can easily see the conten...

103 Learning the Basics Saving your work Starting a program using the Search programs and files field This example uses the Start menu’s Search programs and files field to start WordPad: 1 Click Start to display the Start menu. The Search programs and files field appears at the bottom of the Start m...

104 Learning the Basics Saving your work Saving files 1 Click on the arrow in the upper-left corner of your Windows ® -based application to display the drop-down menu, and then click Save. If you are working with a document that already has a file name, this is all you need to do. If you created a n...

105 Learning the Basics Printing your work File names The Windows ® operating system supports long file names that can contain up to 260 characters and can include spaces. Some applications do not support long file names and require file names limited to no more than eight characters. You may use al...

106 Learning the Basics Backing up your work 2 Click on the arrow in the upper-left corner of your Windows ® -based application to display the drop-down menu, and then click Print. The program displays a Print dialog box. (Sample Image) Print dialog box 3 Specify the print parameters. For example, t...

107 Learning the Basics Using the optical drive Restoring your work To restore information from your backup media to your internal storage drive, use the Restore option in the Windows ® Backup and Restore program. Look in the online Help or your operating system documentation for information on rest...

108 Learning the Basics Using the optical drive For optimum DVD performance, it is recommended that you play DVDs while running the computer on AC power. When viewing DVD movies use the DVD Player software that came with your computer. Optical drive components The optical drive is located on the sid...

109 Learning the Basics Using the optical drive Manual eject hole (available on certain models) —Use if you need to release the disc tray when the power is off. Use a straightened paper clip or other narrow object to press the manual eject button located inside the hole. Never use a pencil to press ...

113 Learning the Basics Using the optical drive Playing an audio CD Insert an audio CD and close the disc tray. If the computer is turned on, the default player opens. ❖ To play the CD or to pause, click the Play/Pause button. ❖ To stop the CD, click the Stop button. Before putting on headphones to ...

115 Learning the Basics Toshiba’s online resources Removing a disc with the computer off (tray-type drive) To remove a disc with the computer turned off: 1 Insert a slender object, such as a straightened paper clip, into the manual eject hole. The disc tray slides partially out of the drive. Never u...

116 Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other feature...

117 Mobile Computing Running the computer on battery power Running the computer on battery power The computer contains a removable Lithium-Ion (Li-Ion) battery that provides power when you are away from an AC outlet. You can recharge it many times. Battery Notice Battery life may vary considerably f...

118 Mobile Computing Charging batteries TECHNICAL NOTE: Depending on your system, the RTC battery may only charge while the computer is turned on. Power management Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment ...

119 Mobile Computing Charging batteries Charging the main battery To charge the main battery while it is in your computer, plug the computer into a live electrical outlet. The battery charges whether the computer is on or off. TECHNICAL NOTE: The recharging of the battery cannot occur when your comp...

120 Mobile Computing Monitoring main battery power To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. It is seldom necessary to charge the RTC battery because it charges while the computer is on. If the RTC battery is low, the...

122 Mobile Computing Monitoring main battery power Determining remaining battery power Wait at least 16 seconds after turning on the computer before trying to monitor the remaining battery power. The computer needs this time to check the battery’s remaining capacity and perform its calculations. Mov...

123 Mobile Computing Monitoring main battery power Setting battery notifications You can set two notifications. Each notification can be set to alert you when a specified percentage of remaining battery power has been reached. You can also set the computer to enter Sleep mode or Hibernation mode or ...

124 Mobile Computing Monitoring main battery power ❖ How much you use the internal storage drive, optical drive, diskette drives, or other optional devices ❖ Where you are working, since operating time decreases at low temperatures There are various ways in which you can conserve power and extend th...

125 Mobile Computing Monitoring main battery power 2 Select an appropriate plan for your work environment or create your own custom plan. 3 Click Create a power plan in the left pane to set up a new plan. To edit a plan or to edit advanced settings, continue to the following steps. 4 Click Change pl...

126 Mobile Computing Using the TOSHIBA eco power plan 2 While continuing to press Fn , press F2 until you select the desired Power Plan. The Power Plan options are: eco and Balanced. 3 Release the Fn key. The hot key card disappears. You are now in the selected mode. Using the TOSHIBA eco power plan...

127 Mobile Computing Changing the main battery Changing the main battery When your main battery has run out of power, you have two options: plug in the AC adaptor or install a charged main battery. Never short circuit the battery pack by either accidentally or intentionally bringing the battery term...

129 Mobile Computing Changing the main battery Inserting a charged battery To insert a battery: 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. 2 Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that yo...

130 Mobile Computing Taking care of your battery 4 Turn the computer right side up. 5 Reconnect any cables that were removed in step 3 of “Removing the battery from the computer” on page 127 . 6 Restart the computer. Taking care of your battery The following sections offer tips on how to take care o...

131 Mobile Computing Taking care of your battery Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter. To fully discharge your battery pack: ❖ Periodically, disconnect the computer from a power source and operate it on battery power until the b...

132 Mobile Computing Disposing of used batteries Disposing of used batteries The life of a battery pack depends on usage. When the battery pack needs replacing, the main battery light flashes amber shortly after you have fully recharged the battery. You must discard a battery if it becomes damaged. ...

133 Mobile Computing Traveling tips Toshiba is dedicated to preserving the environment by sponsoring Call2Recycle™, a program of the Rechargeable Battery Recycling Corporation. For more information and for drop-off locations, visit www.rbrc.org or call 1-800-822-8837. Notice regarding CR coin cell b...

134 Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop The desktop is the launching pad for everything you can do in the Windows ® operating system. You use its features to start programs, find documents...

135 Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, and background pattern. (Sample Image) Windows ® operating system desktop Icons An icon repres...

137 Exploring Your Computer’s Features Setting up for communications Setting up for communications To connect to the Internet, use an online service, or communicate across the telephone lines with another computer, you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) ...

138 Exploring Your Computer’s Features Setting up for communications Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality using one of its communication ports. Accessing a network To access a network: ❖ At the office, connect...

140 Exploring Your Computer’s Features An overview of using the Internet Now you are ready to send a fax or use the modem to connect to an online service or the Internet. An overview of using the Internet The following sections give a quick introduction to the Internet and some of its exciting featu...

141 Exploring Your Computer’s Features An overview of using the Internet Connecting to the Internet To connect to the Internet, you need: ❖ A modem and telephone line, or a LAN connection ❖ A Web browser ❖ An Internet Service Provider (ISP) account Once you have established an ISP account, you can c...

142 Exploring Your Computer’s Features An overview of using the Internet ❖ Internet chat rooms A chat room is a Web site that offers a place where people with similar interests and ideas communicate in real-time, one-on-one or in groups, by typing messages which are instantly viewed by others on the...

143 Exploring Your Computer’s Features Exploring audio features Exploring audio features You can use your computer to record sounds using the computer’s internal microphone (available on certain models) or an optional external microphone. You can listen to sound files or audio CDs using the built-in...

144 Exploring Your Computer’s Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or headphon...

145 Exploring Your Computer’s Features Using an ExpressCard ® Using an ExpressCard ® The ExpressCard ® slot supports the use of ExpressCard media. The slot also supports hot swapping, which allows you to replace one ExpressCard with another while the computer is on. Inserting an ExpressCard ® Before...

146 Exploring Your Computer’s Features Using the Memory Card Reader 4 Grasp the ExpressCard and pull it straight out. (Sample Illustration) Removing an ExpressCard Using the Memory Card Reader The Memory Card Reader supports the use of Memory Stick ® , Memory Stick PRO ™ , Secure Digital ™ (SD ™ ), ...

147 Exploring Your Computer’s Features Using the Memory Card Reader Inserting memory media The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter until it locks in place. (Sample I...

148 Exploring Your Computer’s Features Using the eSATA/USB combo port Do not remove memory media while data is being written or read. Even when the Windows ® message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed. Wait for the indicator ligh...

149 Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this...

150 Utilities TOSHIBA Assist ❖ TOSHIBA Zooming Utility ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ Fingerprint Authentication Utility ❖ TOSHIBA eco Utility™ ❖ TOSHIBA Service Station ❖ TOSHIBA PC Health Monitor ❖ ConfigFree® TOSHIBA Assist The TOSHIBA Assist provides quick access to computer ...

151 Utilities TOSHIBA Assist Connect The features available in this category are: ❖ ConfigFree ® Connectivity Doctor ❖ Bluetooth ® Settings (Sample Image) TOSHIBA Assist window – Connect tab

152 Utilities TOSHIBA Assist Secure The features available in this category are: ❖ Supervisor password ❖ User password (Sample Image) TOSHIBA Assist window – Secure tab

154 Utilities TOSHIBA Assist Optimize The features available in this category are: ❖ Mouse Utility ❖ TOSHIBA Hardware Setup (Hardware Settings) ❖ TOSHIBA Zooming Utility ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ TOSHIBA Face Recognition Utility ❖ USB Sleep and Charge Utility ❖ TOSHIBA eco U...

155 Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 Click Start, All Programs, My Toshiba, and then T...

156 Utilities Setting passwords Setting passwords Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. Toshiba supports several types of password...

157 Utilities Setting passwords Using a supervisor password A supervisor password prevents other users from changing hardware configuration options. Setting a supervisor password If you choose to set a supervisor or user password, Toshiba strongly recommends that you save your password in a location...

158 Utilities Setting passwords 6 Click OK. The supervisor password utility dialog box appears. 7 Select Able to run HWSetup or Unable to run HWSetup and then Click OK. 8 Restart the system to complete the process. Deleting a supervisor password To delete a supervisor password: 1 Click Start, All Pr...

159 Utilities Setting passwords To register a password for the power-on password functions: 1 Click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA Assist. The TOSHIBA Assist window appears. 2 On the left side, click the Secure tab. 3 Click the User Password icon. 4 Click Registered. 5 Ent...

160 Utilities TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility Your computer may come with the TOSHIBA Face Recognition utility. This utility provides another way to log on to your computer. For high security purposes, TOSHIBA Face Recognition is not a suitable substitute for Window...

161 Utilities TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility This utility can help diagnose problems with devices in your computer. Refer to the online Help documentation within the application for additional help. The TOSHIBA PC Diagnostic Tool utility may show tests for feat...

162 Utilities TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility The TOSHIBA HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk d...

163 Utilities Mouse Utility Mouse Utility The Mouse utility allows you to change your pointing device or mouse settings. To access the Mouse utility: 1 Click Start, Control Panel, Hardware and Sound, and then under Devices and Printers, click Mouse, or click the Mouse icon in the Optimize tab of TOS...

164 Utilities TOSHIBA Hardware Setup TOSHIBA Hardware Setup TOSHIBA Hardware Setup is the Toshiba configuration management tool available through the Windows ® operating system. To access it: ❖ Click Start, All Programs, TOSHIBA, Utilities, and then HWSetup, or click the TOSHIBA Hardware Settings ic...

167 Utilities USB Sleep and Charge Utility USB Sleep and Charge Utility This utility displays whether the “USB Sleep and Charge function” is enabled or disabled and shows the position of the USB port that supports the “USB Sleep and Charge function.” It also displays the remaining battery capacity. ...

169 Utilities USB Sleep and Charge Utility Enabling USB Sleep and Charge This utility can be used to enable or disable the “USB Sleep and Charge function” group. Check the check box for the group to enable the “USB Sleep and Charge function” for the USB port assigned to that group. In the default st...

170 Utilities TOSHIBA Zooming Utility TOSHIBA Zooming Utility This utility allows you to select which applications will work with the zoom in/out hot keys (see “Zoom (Display resolution)” on page 227 ). You may select all applications or any subset of the following: ❖ Microsoft ® Internet Explorer ®...

171 Utilities TOSHIBA Button Support TOSHIBA Button Support TOSHIBA Button Support allows you to customize the Mute and Media buttons. These buttons are located on the system control panel directly above the keyboard. To access TOSHIBA Button Support: 1 Click the TOSHIBA Button Support icon in the O...

172 Utilities TOSHIBA Accessibility TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the Fn key to create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the Fn key a s...

173 Utilities Fingerprint Authentication Utility Fingerprint Authentication Utility (Available on certain models) The fingerprint authentication utility (available on certain models) can be used to replace the keyboard-based user password authentication system when booting up. The fingerprint authen...

174 Utilities Fingerprint Authentication Utility The Fast User Switching feature of the Windows ® operating system is also supported. If user A is logged on and the fingerprint utility verifies the fingerprint of user B (who is already enrolled), the utility recognizes the fingerprint and switches t...

175 Utilities Fingerprint Authentication Utility Observe the following to improve the fingerprint recognition success rate. ❖ Enroll two or more fingers. ❖ Enroll additional fingers if recognition failure occurs often using enrolled fingers. ❖ Check your finger condition. Changed conditions, such as...

176 Utilities TOSHIBA eco Utility™ TOSHIBA eco Utility™ The Toshiba eco utility™ monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the Toshiba eco utility™, do one of the following: ❖ Click Start, All Progra...

177 Utilities TOSHIBA Service Station TOSHIBA Service Station The TOSHIBA Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. The TOSHIBA Service Station will alert y...

178 Utilities ConfigFree® The TOSHIBA PC Health Monitor software does not extend or modify Toshiba's obligations under its standard limited warranty in any way. Toshiba's standard limited warranty terms and limitations apply. ConfigFree ® All references to Bluetooth ® in this section are applicable ...

180 Utilities ConfigFree® Profile Settings The Profile Settings utility lets you save network settings in “profiles.” ConfigFree ® profiles are useful for easily switching network settings and devices. You can switch network settings simply by selecting the profile with the desired settings. If you ...

182 Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself...

183 If Something Goes Wrong Problems when you turn on the computer 2 Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. 3 Select the program you want to close, then click End Task. Closing the failed program should allow yo...

184 If Something Goes Wrong Problems when you turn on the computer Verify that the computer is on by looking at the ON/OFF indicator. If the indicator is glowing, the computer is on. Also, try turning the computer off and then on. If you are using an AC adaptor, verify that the computer is receiving...

185 If Something Goes Wrong Problems when you turn on the computer To charge the battery, leave the computer plugged into a live wall outlet for several hours. For more information see “Charging batteries” on page 118 . The computer displays the Non-System disk or disk error message. Make sure there...

186 If Something Goes Wrong The Windows ® operating system is not working 5 Verify that the AC adaptor is the correct unit for your computer model. The computer may not be able to start from an AC adaptor that is rated for less current (amperage) than the computer requires, even if the rated voltage...

187 If Something Goes Wrong The Windows ® operating system is not working Using Startup options to fix problems If the operating system fails to start properly, you may have to change your system’s configuration or verify the startup procedure to fix the problem. To do this, use the options in the S...

188 If Something Goes Wrong The Windows ® operating system is not working Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: network speed, network conditions, time of day (when everyone else is surfing, you...

189 If Something Goes Wrong Fixing a problem with Device Manager Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable. ...

190 If Something Goes Wrong Memory problems Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. It is worthwhile checking for these first: 1 Click Start, and then click the Shut down button in the lower-right corner of th...

192 If Something Goes Wrong Keyboard problems site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information. For more information on maintaining battery power, see “Charging batteries” o...

193 If Something Goes Wrong Display problems HINT: Holding the Fn key and pressing the F5 key several times will advance you through the display options. If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a ...

194 If Something Goes Wrong Disk or storage drive problems The display mode is set to Simultaneous and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 800 x 600 or higher. Devices that do not support this resolution will only work ...

195 If Something Goes Wrong Disk or storage drive problems This feature is not available for optical drives. 4 Click the Tools tab. 5 Click the Check now... button. The Check Disk box appears. 6 You can choose one or both options: ❖ Automatically fix file system errors ❖ Scan for and attempt recover...

196 If Something Goes Wrong Optical drive problems (tray-type drive) The drive cannot read a diskette. Try another diskette. If you can access the second diskette, the first diskette (not the drive) is probably causing the problem. Run Error-checking on the faulty diskette (for instructions see “Dis...

197 If Something Goes Wrong Sound system problems If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the program’s needs. The disc will not come out of the drive when you click the eject button on the screen. Press the b...

198 If Something Goes Wrong ExpressCard ® problems ExpressCard ® checklist ❖ Make sure the card is inserted properly into the slot. ❖ Make sure all cables are securely connected. ❖ Occasionally a defective ExpressCard ® slips through quality control. If another computer with a ExpressCard slot is av...

199 If Something Goes Wrong ExpressCard ® problems ❖ If no resource conflict is indicated, contact the card manufacturer for additional troubleshooting assistance. 6 Click OK to confirm the uninstall. 7 In the Device Manager window, click the Action menu and select Scan for Hardware changes. 8 Resta...

200 If Something Goes Wrong Printer problems Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper. Some printe...

201 If Something Goes Wrong Wireless networking problems Check the communications parameters (baud rate, parity, data length and stop bits) specified in the communications program. It should be set up to transmit at 300, 1200, 2400, 4800, 9600, 14400, 28800, 33600 bps (bits per second) or higher. Th...

203 If Something Goes Wrong DVD operating problems The Windows ® operating system wireless management utility does not work. If you are using an external Wi-Fi ® adapter (an ExpressCard ® , USB adapter, or other variety), check if the adapter comes with its own management utility. If it does, the ut...

204 If Something Goes Wrong Develop good computing habits 4 Click Save changes. The screen saver runs while you are watching a movie or title. If the screen saver is enabled, it runs on top of any movie or title you are watching. To disable the screen saver: 1 Right-click on the desktop and click Pe...

205 If Something Goes Wrong Develop good computing habits Get familiar with all the user’s guides provided with your computer, as well as the manuals that come with the programs and devices you purchase. Your local computer store or book store sells a variety of self-help books you can use to supple...

206 If Something Goes Wrong Develop good computing habits displays a message that the restore point was successfully created. 5 Click Close. Then, at a later time, you can re-establish your Windows ® configuration using the saved restore point. To do this: 1 Click Start, All Programs, Accessories, S...

207 If Something Goes Wrong Develop good computing habits from optical discs. External optical disc writers are also widely available. Follow these steps to back up your computer or files to optical discs, or a storage drive: You cannot back up the computer while running on battery power. Connect th...

208 If Something Goes Wrong Develop good computing habits successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the Windows ® operating system. Always restart the Windows ® operating system after each installation, even if the installa...

209 If Something Goes Wrong If you need further assistance The “USB Wakeup function” does not work. ❖ When the “USB Sleep and Charge function” is set to Enabled the “USB Wakeup function” does not work for ports that support the “USB Sleep and Charge function.” In that case, use a USB port that does ...

210 If Something Goes Wrong If you need further assistance For the detailed specifications for your computer, visit pcsupport.toshiba.com . Click Product Support, search for your model, and then click Detailed Specs. Contacting Toshiba If you still need help and suspect that the problem is hardware-...

211 If Something Goes Wrong Other Toshiba Internet Web sites Other Toshiba Internet Web sites Toshiba’s worldwide offices toshiba.com Worldwide Toshiba corporate site laptops.toshiba.com Marketing and product information in the USA accessories.toshiba.com Accessories information in the USA www.toshi...

212 If Something Goes Wrong Toshiba’s worldwide offices For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm . SpainToshiba Information Systems (España) S.A.Parque Empresarial San FernandoEdificio Europa, 1a Planta Escalera A28831 (Madrid) San Fer...

213 5.375 x 8.375 ver 2.3 Appendix A Hot Keys/TOSHIBA Cards Hot keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to set or mod...

214 Hot Keys/TOSHIBA Cards Hot Key Cards 5.375 x 8.375 ver 2.3 Using the Hot Key Cards The Hot Key Cards are normally hidden from view. The Cards appear when you press the Fn key. Hot keys are keys that, when pressed in combination with the Fn key, turn system functions on and off. Hot keys have a l...

215 Hot Keys/TOSHIBA Cards Application Cards 5.375 x 8.375 ver 2.3 Application Cards The Application Cards are used to launch these applications: TOSHIBA Assist For more information, refer to “TOSHIBA Assist” on page 150 . TOSHIBA HDD Protection utility For more information, refer to “TOSHIBA HDD Pr...

216 Hot Keys/TOSHIBA Cards Application Cards 5.375 x 8.375 ver 2.3 Not all functions are supported on all models. Using the Application Cards To launch an application using the Application Cards: 1 Press and hold the Fn key. The TOSHIBA Cards display at the top of the screen. (Sample Image) TOSHIBA ...

217 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Card Case The Card Case feature allows you to choose which cards appear in the Application Card display (see “Using the Application Cards” on page 216 ). To use the Card Case: 1 Click Start, All Programs, TOSHIBA, Utilities, and then...

218 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Volume Mute or Fn + This TOSHIBA Card or hot key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come from the speakers or headphones. Selecting this Card or pressing the hot key displays the...

220 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Power plan or Fn + This TOSHIBA Card or hot key displays the power plans and cycles through the power plans. The properties of each power plan, and the power plans that are displayed by this function, are set in the Power Options win...

222 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Hibernation mode or Fn + This TOSHIBA Card or hot key places the computer into Hibernation mode. If Hibernation mode is disabled, this hot key will not respond. For more information on Hibernation mode, see “Using and configuring Hib...

224 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Display brightness Cycle through the display modes, then select the desired mode. Not all functions are supported on all models. Some systems also support an additional Swap Image Display mode. This mode is available only if the curr...

225 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Disabling or enabling wireless devices or Fn + This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: ❖ Wi-Fi ® enabled—Enables just the Wi-Fi ® module. ❖ Bluet...

228 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Keyboard hot key functions Fn + This hot key turns the cursor control overlay on and off. Fn + This hot key turns the numeric overlay on and off. Fn + This hot key turns the scroll lock feature on and off. Fn + This hot key turns the...

229 5.375 x 8.375 ver 2.3 Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA UL approved Canada CSA approved United King...

230 Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this user’s guide. AC alternating current BIOS basic input/output system bps bits per second CD compact disc CD-ROM compact disc read-only memory C...

232 Glossary RFI radio frequency interference ROM read-only memory RTC real-time clock SCSI small computer system interface SD Secure Digital SDRAM synchronous dynamic random access memory SRAM static random access memory SSD Solid State Drive SVGA super video graphics adapter TFT thin film transist...

244 Index A AC adaptor 46 AC power (DC-IN) connecting adaptor 47 AC power light 46 Alt keys 98 Application Cards 215 audio files 143 audio features 143 B backing up files 97 battery Call2Recycle™ 133 changing 127 charge indicator light 48 , 120 charge not lasting 191 charging 48 , 119 conserving pow...