Page 3 - LIMITED WARRANTY; NETWORK VIDEO RECORDER
iii LIMITED WARRANTY NETWORK VIDEO RECORDER The Imaging Systems Division of Toshiba America Information Systems, Inc. ("ISD") makes the following limited warranties. These limited warranties extend to the Original End-User ("You[r]"). Limited Two (2) Year Warranty of Labor and Parts ...
Page 4 - IMPORTANT SAFEGUARDS
iv IMPORTANT SAFEGUARDS 1. Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow all the operating and other instruction 2. Power Sources – This product should be operated only from the type of power source indicated on the label. If not sure of the type o...
Page 5 - IMPORTANT SAFEGUARDS, continued; NOTES ON HANDLING
v IMPORTANT SAFEGUARDS, continued 15. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service personnel under the following conditions: When the power-supply cord or plug is damaged. If liquid has been spilled, or objects have fallen into the unit. If the ...
Page 6 - NOTES ON CLEANING; NOTES ON MAINTENANCE
vi NOTES ON CLEANING Use a soft dry cloth for cleaning. For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe it dry. Do not use any type of solvent, such as thinner and benzene, as they may damage the surface of the IPR unit. If using a chemica...
Page 7 - WARNING; CAUTION; CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,; C A U T I O N; RISK OF ELECTRIC SHOCK; EXPLANATION OF GRAPHICAL SYMBOLS
vii WARNING TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE. DO NOT OPEN THE CABINET. REFER SERVICING TO QUALIFIED PERSONNEL ONLY. CAUTION CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE C...
Page 8 - RACK MOUNT INSTRUCTIONS; FCC STATEMENT
viii RACK MOUNT INSTRUCTIONS Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatibl...
Page 11 - Table of Contents
xi Table of Contents PREFACE................................................................................................................................................................................. 1 About this Guide ..............................................................................
Page 17 - PREFACE; ABOUT THIS GUIDE
PREFACE ABOUT THIS GUIDE This manual is a setup and maintenance guide that can be used for reference when setting up the IPR unit and for troubleshooting when a problem occurs. Only authorized personnel should attempt to repair this unit. Toshiba reserves the right to make changes to the IPR units r...
Page 18 - INTRODUCTION; PRODUCT DESCRIPTION
2 INTRODUCTION PRODUCT DESCRIPTION A Surveillix IPR is simply a server that performs as a High Definition Digital Recorder. By utilizing the many features of a computer, including processing power, storage capacity, graphics compression, and security features, the IPR unit is more powerful than the ...
Page 19 - FEATURES
3 FEATURES Toshiba’s Surveillix IPRs include the following new features: Optimized and Designed for Microsoft® Windows XP Embedded® Remote System Operation & Configuration Supports Multiple Simultaneous Remote Connections PAN / TILT / ZOOM Controls via IP Protocols Simultaneous Video Search, Pla...
Page 21 - CONTROLS AND CONNECTIONS
5 CONTROLS AND CONNECTIONS This chapter includes the following information: • •• • Input / Output Connector Locations • •• • Front Panel Controls and LEDs • •• • Rear Panel Connectors
Page 22 - SYSTEM SPECIFICATIONS
6 SYSTEM SPECIFICATIONS Surveillix™ state-of-the-art Network Video Recorders are housed in a high performance and versatile 3U Rack-Mount case allowing easy storage of multiple IPRs for enterprise applications. Every Surveillix IPR unit comes equipped with the latest technology: Intel® Pentium® IV P...
Page 23 - FRONT PANEL CONTROLS AND LEDS
7 FRONT PANEL CONTROLS AND LEDS The front panel of the IPR unit contains the devices that will be commonly used for data removal, retrieval, and backup replacement. The most common components and buttons are shown below:
Page 24 - REAR PANEL CONNECTORS
8 REAR PANEL CONNECTORS The rear panel of the IPR unit contains the connectors used to attach cameras, sensors, and relays to the IPR. Below are diagrams that outline the location and description of each connector: S-Video Out Cooling Fan Power Switch DB-14 SVGA Monitor Output IEEE AC Power Connecto...
Page 27 - GETTING STARTED
11 GETTING STARTED This chapter includes the following information: • •• • Included Components • •• • Setting the IPR Hardware • •• • Optional Components
Page 28 - IDENTIFYING INCLUDED COMPONENTS
12 IDENTIFYING INCLUDED COMPONENTS Surveillix™ IPRs come with a mouse, keyboard and selected software and cables. Identify the following components to make sure everything has been properly included with the new IPR unit. If any of the following items are missing, contact the dealer to arrange a rep...
Page 30 - MONITOR SETUP; POWER SETUP
14 MONITOR SETUP The IPR may have one or both of the following connections available for monitors which can be used individually or in tandem. SVGA Output To VGA Monitor. S-Video Output To TV/VCR. Attach the monitor or monitors to the rear of the IPR unit using the cable supplied by the monitor manu...
Page 31 - TURNING ON THE IPR; TURNING OFF THE IPR
15 TURNING ON THE IPR 1. Turn on the monitor and any external peripherals (ex. Printers, External Storage Devices, etc.) connected to the IPR unit. 2. Turn on the Power Switch located in the rear of the IPR unit. 3. The IPR will run a series of self-tests. After two or three minutes, a series of mes...
Page 33 - IPR BASICS
17 IPR BASICS This chapter includes the following information: • •• • Registration and Upgrade • •• • Turning the IPR on and off • •• • Becoming familiar with the Display screen • •• • Defining Screen Divisions
Page 34 - IPR REGISTRATION; Locating the System ID
18 IPR REGISTRATION Important Information Have the following information on hand before registering the IPR upgrade IPR Software Serial Number: The Product Serial Number is the unique number that Toshiba provided with the software. System ID: The System ID is a number generated by the IPR Software. ...
Page 35 - Unlocking a New Network Device
19 5. Verify the information 6. Click Next if the information provided is correct 7. Once the information is validated, the unlock code will be generated 8. Print the page and save for later reference Unlocking a New Network Device After obtaining your unlock code from the Toshiba Surveillix Registr...
Page 37 - DISPLAY SCREEN
21 DISPLAY SCREEN Each time the IPR is started, the program defaults to the Display screen. The following diagram outlines the buttons and features used on the Display screen. You should become familiar with these options as this is the screen that will be displayed the majority of the time. 1 Searc...
Page 38 - CAMERA VIEW
22 CAMERA VIEW The Camera status for each camera is displayed next to the Camera number (or name) on the Video Display Area. The following are 1 Camera Number and Name Displays the camera number and the custom name given to the camera. 2 Recording Status Displays the current recording status of the ...
Page 39 - RECORDING STATUS INDICATOR
23 RECORDING STATUS INDICATOR The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different states for each camera: Recording Displayed when the camera is currently being recorded to the IPR unit. Motion Detection Displayed when a...
Page 40 - SCREEN DIVISION MENU
24 SCREEN DIVISION MENU The Screen Division Menu allows you to view cameras in groups such as two by two, three by three and four by four. The button options are shown below. 1st Four Cameras View – Displays cameras 1-4 in the Video Display Area. To return to a different Multi-Camera View, select a ...
Page 43 - SETUP OPTIONS
27 SETUP OPTIONS This chapter includes the following information: • •• • Setup Overview • •• • Add Network Recording Device • •• • Channels • •• • Color • •• • Schedule • •• • Speed • •• • Motion Detect • •• • Password • •• • Pan/Tilt • •• • Audio
Page 44 - SETUP OVERVIEW; SETUP SCREEN OVERVIEW
28 SETUP OVERVIEW The Setup options allow you to optimize the IPR unit by adjusting things like camera names, reboot schedules, recording schedules and more. It is extremely important that you setup the IPR correctly for several reasons. • •• • Recording Schedules – By optimizing the recording sched...
Page 45 - CAMERA SETUP
29 CAMERA SETUP 1 Select Camera Selects the camera to be edited 2 Camera Display Displays the live camera feed from the camera selected 3 Sensor Connection Specify which sensors are currently in use. 4 Use Network Device / Enable PTZ Enables setup and use of Network Camera and PTZ Functionality. 5 S...
Page 46 - NETWORK DEVICE SETUP
30 NETWORK DEVICE SETUP 1 Setup Button Specify the necessary information to setup a network device 2 Configure Button Opens the Setup Interface for the selected network device after setup is complete 1 Audio Display Used to link audio recording on the local IPR to audio input(s) on supported network...
Page 47 - Setting Up a Network Device
31 Setting Up a Network Device 1. Check the Use Network Camera Box, once selected the Setup Network Device Button will appear. If your Network Device is equipped with PTZ capabilities, the Enable Network Device PTZ may be selected. 2. Now that your Use Network Device checkbox is selected, begin sett...
Page 48 - REGISTRATION WINDOW
32 REGISTRATION WINDOW 1 Registered Serial Key Display Lists a summary of installed licenses and Network Video Channels used 2 System ID Displays the System ID used to activate network devices 3 Registered Serial Key Insert the registration number provided at activation
Page 49 - MOTION SETUP
33 MOTION SETUP The IPR unit allows the user to adjust several different Motion Settings and create motion detection areas. 1 Beep on Detect When motion is detected an alarm sounds. 2 Full Screen Pop-Up When motion is detected, the camera displays in full screen mode. 3 Clear Clears all Motion Regio...
Page 51 - SCHEDULE SETUP; Recording Schedule
35 SCHEDULE SETUP Recording Schedule The Recording Schedule Window allows the user to create different recording schedules based on the day, time, and type of recording desired. In addition, this window contains the System Restart options that allow the user to perform basic system maintenance by au...
Page 52 - Sensor Schedule
36 Sensor Schedule The Sensors will supersede all other types of recording modes (Motion, Continuous, No Recording). Regardless of the recording schedule of a particular camera, if a sensor event occurs the associated cameras will begin recording as a Sensor Event. Sensor Recordings will be flagged ...
Page 53 - Scheduling Alarm Events; Emergency Agent Schedule
37 Create a Recording Schedule 3. Select a day to begin creating the schedule for -or- Select the Day Selection Mode Button, enabling Multi Day Selection, to create the same schedule for multiple days. 4. Highlight the Time-Blocks within the Recording Schedule Window for the camera(s) selected to sc...
Page 54 - Creating/Editing a ‘Special Day’ Schedule
38 Special Day Schedule The user can create days that have a unique recording schedule. If necessary create these on days that are ‘not typical’ such as Holidays, Special Events, etc. 1 Special Day Schedule Displays the current saved Special Days. 2 Special Day Mode Enters / Exits the Special Day Mo...
Page 55 - SYSTEM RESTART SETUP
39 SYSTEM RESTART SETUP System Restart Setup allows the user to define a schedule wherein the IPR automatically restarts according to specified parameters. 1 Day of the Week Displays the day for the settings being adjusted. 2 Enable Enables the IPR to shut down the computer at the time specified. Th...
Page 56 - GENERAL SETUP
40 GENERAL SETUP 1 Video Loss Alarm Allows you to customize the settings in the event of video loss 2 Beep on Login Fail Enables the IPR Software to beep continuously in response to a failed login attempt. Only an authorized login will stop the beeping. 3 Audio Enable audio capture on available chan...
Page 57 - Voice Warning
41 Voice Warning The IPR unit allows users to play a sound file whe
Page 58 - Volume
42 Volume The volume control allows fine tuning of the volume settings on the IPR. Volume Options: • •• • Slider Controls – Used to adjust the literal volume for the respective devices listed. • •• • Mute Checkbox – Check the mute box to mute volume on any of the device columns or check the Mute All...
Page 59 - Auto Sequencing Setting
43 Auto Sequencing Setting Auto Sequencing is used either in the main screen when Auto Sequencing has been enabled or when a Spot-Monitor out signal is used to display on a spot monitor. Auto Sequencing conveniently displays video channels and at specified intervals, sequences through each selected ...
Page 60 - NETWORK SETUP
44 NETWORK SETUP Network Setup allows the user to adjust settings such as ports, setup emergency PPP information for use with the Emergency Agent and enable Remote Access. 1 Disable Remote Control Enables or disables access to the IPR from remote connections. 2 Quality Adjusts the resolution quality...
Page 61 - INFORMATION
45 INFORMATION The Site Information Window allows users to define the site code necessary for connecting to remote software, save comments relative to the IPR and store tech support and contact number information. 1 Drive Information Displays the Total Space and Free Space of the Drives installed in...
Page 62 - ADMINISTRATIVE SETUP
46 ADMINISTRATIVE SETUP The Log Viewer displays detailed information about the IPR, including Shut Down and Restart information, User Logins and Recording problems and failures. This can be a valuable tool to Administrators. 1 Calendar Displays the days with Log information in a bold format 2 Log Se...
Page 63 - Storage Check; Disk Management
47 Storage Check The Storage Check allows users to configure E-mail alarms, assign users to E-mail alarms and configure storage checks on the Surveillix IPR. 1 General Configure E-mail alarms for the Surveillix IPR. 2 Users Configures which users will receive E-mails on alarm events 3 Storage Check ...
Page 64 - Data Management; Utilizing Data Management
48 Data Management The Toshiba IPR Software allows users to specify which hard drives are being used to store information. Users can also monitor connected hard drives by total size, free space and percentage free. Utilizing Data Management 1. Enter Setup. 2. Click the Administrative Button. 3. Clic...
Page 65 - Delete Recorded Data
49 Delete Recorded Data The Data Management window allows the user to periodically delete recorded data. NOTE: While this option is available for configuring, it is not necessary; the IPR Software will automatically overwrite the oldest data in order to record new data. 1 Enable Check this box to en...
Page 66 - User Management; Add a New User
50 User Management The User Management Console allows the administrator to create, edit, and delete user accounts. Each user account can be assigned different privileges to limit the usage of the IPR system. Users can be given administrator privileges by enabling all rights, however only the true ad...
Page 67 - User Rank; Changing the Administrator Password
51 User Rank The User Ranking structure allows the option to assign a privilege system (1-10 where one has the most rights) to users of the IPR Software. For example. Since only one user is allowed to use the PTZ controls at any one time, an administrator with a higher rank can kick another user out...
Page 70 - SEARCH
54 SEARCH This chapter includes the following information: • •• • Search Overview • •• • Play Controls • •• • Index Search • •• • Preview Search • •• • Object Search • •• • Graphic Search
Page 72 - Play Controls
56 10 Camera Select Enable (or disable) selected cameras to perform searches. 11 POS Enables search of POS data 12 Open Opens video from a saved location on disk. 13 Print Outputs a selected image to an attached printer. 14 Save Save a selected image as a .JPG file or to save a video clip in an .AVI...
Page 74 - DAYLIGHT SAVINGS TIME; SAVE TO JPG OR AVI
58 DAYLIGHT SAVINGS TIME The IPR automatically adjusts for Daylight Savings Time changes. When the hour “jumps forward” no video is lost because an hour is skipped. However when the hour “falls back” there is a duplicated hour that under normal circumstances would be recorded over. The Surveillix IP...
Page 75 - SINGLE CLIP BACKUP; PRINTING AN IMAGE
59 SINGLE CLIP BACKUP Along with the Save option, a single camera backup option is also included with the Surveillix software. The single Camera or Clip Backup allows the user to backup a single camera without having to backup multiple cameras at a given time. The Clip Backup option gives the users ...
Page 77 - Performing an Index Search; Index Search Results Display
61 Performing an Index Search 1. Select the Index Search Button. The Index Search Option Box will open. 2. Select a single camera or check the All Cameras option. 3. Select an event to search (sensor, motion, instant record) or select the All Event option. 4. Click OK. There may be a delay while res...
Page 78 - PREVIEW SEARCH; Hour Increments
62 PREVIEW SEARCH Preview Search can be used in a number of circumstances to quickly find an exact moment where an event, such as a theft, occurred. The Preview Search gives a 24 Hour visual overview of a single camera by separating a 24 hour period (1 day) into 24 images, one image for each hour of...
Page 79 - Performing a Preview Search; GRAPHIC SEARCH; Performing a Graphic Search
63 Performing a Preview Search 1. Select a single camera by either turning off all cameras but one or double-clicking a displayed image. 2. Select the Preview Search Button. 24 images display. If there is no recorded video during a portion of the day, “No Image” will be displayed where the image sho...
Page 80 - OBJECT SEARCH
64 OBJECT SEARCH Object Search is a powerful Search utility that is used to search a region on the video for any motion changes. Results are neatly displayed and can be viewed quickly. 1 Search Results Search results are displayed in this column and listed by date and time. When the search is comple...
Page 81 - Object Search Filter Information; Performing an Object Search
65 Object Search Filter Information 1 2 3 4 5 1 Start Displays the time and date of the initial key frame. 2 Sensitivity Used to control sensitivity of the motion to be detected. Poor lighting conditions can often be interpreted as motion; the sensitivity setting can compensate for this. 3 Key Frame...
Page 83 - SETTING UP A PTZ NETWORK DEVICE; Enable the PTZ Settings; CREATING AND VIEWING PRESET POSITIONS; Creating a Preset; Viewing a Preset
67 PAN / TILT / ZOOM OVERVIEW The PTZ controls within the IPR software allow for powerful control over the network devices. This can be extremely beneficial by increasing the usefulness of the recorded video. Using the PTZ controls you can create custom preset configurations that can continuously sw...
Page 84 - ACCESSING PTZ MENUS
68 ACCESSING PTZ MENUS Some protocols support the ability to access the Internal PTZ Onscreen Menu 1 Camera Menu Menu opens the PTZ Camera Menu. 2 Select This option selects an item on the Onscreen Menu. 3 Close Close closes the Onscreen Menu 4 Up / Down The Up and Down buttons on the PTZ controller...
Page 85 - CONTROLLING A PTZ NETWORK DEVICE; Using the Graphical PTZ Controller
69 CONTROLLING A PTZ NETWORK DEVICE The Surveillix IPRs provide control for a PAN/TILT camera in two different ways. The first method is to use the Graphical PTZ Controller that appears when the PTZ Button is clicked on the main screen. The second method is to use the mouse to control the camera dir...
Page 86 - Using the On-Screen Compass
70 Using the On-Screen Compass 1. Click the PTZ Button on the main screen. 2. Control the PTZ by dragging the mouse on the screen in the desired direction. A green line will appear to show the direction the PTZ will move. The shorter the line the less the PTZ will move. The longer the line the more ...
Page 88 - BACKING UP VIDEO DATA
72 BACKING UP VIDEO DATA This chapter includes the following information: • •• • Overview • •• • Saving Video to a DVD-R • •• • Saving Video from a single camera • •• • Scheduling Regular Video Backup
Page 89 - BACKUP CENTER OVERVIEW
73 BACKUP OVERVIEW The IPR can easily backup important video data to an internal or external media location. The most commonly used forms of this are CD-R/RWs, External USB or FireWire Hard Drives, and Network Drives. Every IPR unit comes standard equipped with a DVD±RW drive, USB port, and Network ...
Page 90 - General Backup Screen
74 General Backup Screen The General Backup Screen is used for performing bulk backup of video recorded by all cameras for a selected period or periods of time to a specified storage location. 1 Hour / Minutes Displays recording data in hourly (24 horizontal columns) and 10 minute (6 vertical cells)...
Page 91 - Clip Screen Overview
75 Clip Screen Overview The Clip Screen is used for backing up video recorded by individual cameras for a selected period of time to a specified storage location 1 Description Enter information to be stored and displayed with the backup. 2 Backup Drives Selects the drive to backup video to. 3 Time S...
Page 93 - Specifying Scheduled Backup Drives
77 Specifying Scheduled Backup Drives In order to use the Scheduled Backup feature one or more storage drives or partitions connected to the IPR must be labeled as a backup drive. 1. Exit and restart in Windows mode. 2. Double click the My Computer icon on the IPRs desktop. A file menu will be displ...
Page 95 - Configuring TCP/IP Settings; Connecting the IPR to a LAN
79 LAN OVERVIEW The IPR unit can easily be connected to a Local Area Network (LAN) and uses Microsoft’s® powerful and secure Windows® XP Embedded operating system. This allows for easy and well-documented instructions on setting up LAN connections no matter what type of LAN you want to use. A LAN is...
Page 99 - WEB VIEWER OVERVIEW
83 WEB VIEWER OVERVIEW The IPR unit allows you to access video using Microsoft® Internet Explorer® Browser 6 Highlights: View Live Video from most computers Username and Password protected Easy to use graphical interface Basics: 75 users can access the Web IPR simultaneously. The Web IPR is an easy ...
Page 103 - EMERGENCY AGENT OVERVIEW; Configuring the IPR
87 EMERGENCY AGENT OVERVIEW The Emergency Agent software is a utility that streams video across a Local Area Network to a Client PC when an alarm is detected on the IPR unit. The video that streams across can be stopped, played forwards and backwards, in slow motion or real speed. The utility is loa...
Page 104 - REMOTE SOFTWARE OVERVIEW
88 REMOTE SOFTWARE OVERVIEW The IPR unit was specifically designed to be fully operated and maintained remotely. It connects using the standard TCP/IP protocol thorough connection types such as DSL, Cable Mode, T1, ISDN, 56K Modem, LAN, and more. The Surveillix Remote software allows you to view liv...
Page 105 - Installing Remote Software
89 Remote Client Minimum Requirements Intel® Pentium® III 750 or equivalent 32MB System Memory DirectX 9 or higher Compatible video card (ATI Preferable) Internet or LAN Connection (56K, DSL, Cable Modem, T1, ISDN, etc.) TCP/IP installed Microsoft® Windows® 2000 or XP Operating System 1024 x 768 dis...
Page 106 - Create a New Remote Connection
90 Create a New Remote Connection 1 Import Import previously saved configurations 2 Export Export selected configurations 3 User Name Enter the login username. 4 Password Enter the login password. 5 OK Button Click to exit window without connecting 6 Connect Connects the Surveillix Remote Client to ...
Page 107 - Configuring the Server for Remote Connection
91 Configuring the IPR In order to access the IPR unit remotely, the IPR Server must be setup to allow remote connections. 1 Disable Remote Enables/Disables acceptance of remote connections by the IPR server. 2 Time Out Value Specifies a value (in seconds) to wait for a signal from the Surveillix Re...
Page 108 - DIGITAL VERIFIER OVERVIEW; Installing the Digital Verifier
92 DIGITAL VERIFIER OVERVIEW .JPG images and .AVI video files that are exported from the Digital Video Recorder are automatically embedded with a digital signature. Digital Signatures are a way to verify the authenticity of the images to ensure that they have not been tampered with or edited in any ...
Page 109 - BACKUP VIEWER OVERVIEW; Installing Backup Viewer
93 BACKUP VIEWER OVERVIEW The Backup Viewer allows you to play back the exported video in its proprietary format. Video saved in this format is extremely difficult to tamper with and therefore is the ideal solution when law enforcement and the legal department are involved. This video cannot be read...
Page 110 - Loading Video from DVD or Hard Drive
94 Loading Video from DVD or Hard Drive 1. Open the Backup Viewer program: Start > Programs > Surveillix > Backup Viewer > Backup Viewer. 2. Click the Open Button. The Total Backup Search Window will open. 3. For DVD-ROM data, select the appropriate DVD-ROM drive letter from the Backup M...
