Toshiba DKT3000/2000- Manual

Contents Chapter 3 – Advanced Operation Strata CTX DKT3000/2000-Series Telephone 05/02 iii Call Forward Settings .....................................................................................................29 Call History .........................................................................

Contents Chapter 4 – DKT3014 LCD Features iv Strata CTX DKT3000/2000-Series Telephone 05/02 Voice Mail - Direct Transfer..............................................................................................51Voice Mail Soft Keys...................................................................

Contents Appendix A – Centrex Application Strata CTX DKT3000/2000-Series Telephone 05/02 v Paging .............................................................................................................................80Call Forward Override (DSS Override)..........................................

Strata CTX DKT2000/3000-Series Telephone 05/02 vii Introduction This user guide describes how to use the 3000-series and 2000-series digital phones for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. Organization • Chapter 1 – The...

Introduction How to Use This Guide viii Strata CTX DKT2000/3000-Series Telephone 05/02 How to Use This Guide This guide provides in-depth instructions for the DKT3000- and DKT2000-series digital telephones and their features. Most telephone users can use the “Strata CTX 3000/2000-series Digital Tele...

Introduction Related Documents/Media Strata CTX DKT2000/3000-Series Telephone 05/02 ix Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the ba...

Strata CTX DKT3000/2000-Series Telephone 05/02 1 The Grand Tour 1 This chapter familiarizes you with DKT3000-series and DKT2000-series digital speakerphones (model numbers appear on the bottom of your telephone). DKT3000-series Telephones The DKT3000-series models include: • DKT3010-S 10-button • DK...

The Grand Tour DKT3000-series Telephones 2 Strata CTX DKT3000/2000-Series Telephone 05/02 DKT3020-SD Telephone Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics . 5649 Dial Pad Handset R...

The Grand Tour DKT3000-series Telephones Strata CTX DKT3000/2000-Series Telephone 05/02 3 Flexible Buttons Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous page) that can be programmed to do many button functions, including: • Line is used to access a...

Strata CTX DKT3000/2000-Series Telephone 05/02 7 The Basics 2 This chapter shows you the basic operation of your DKT3000-series or DKT2000-series telephone. Important! The text in this chapter applies to both the DKT3000-series and DKT2000-series telephones, unless otherwise noted. Important - Read ...

The Basics Important - Read First 8 Strata CTX DKT3000/2000-Series Telephone 05/02 Which Outgoing/Incoming Call Features Do I Have? Check mark here which outgoing/incoming features you have on your system. ❐ Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift th...

The Basics Making a Call Strata CTX DKT3000/2000-Series Telephone 05/02 9 Making a Call There are three ways to originate a call from your digital telephone: Hot Dialing 1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digit...

The Basics Answering a Call 10 Strata CTX DKT3000/2000-Series Telephone 05/02 Answering a Call There are several ways to answer a call: Handset ➤ If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ➤ If not, press...

The Basics Message Waiting Strata CTX DKT3000/2000-Series Telephone 05/02 11 Message Waiting Use your 0VJ LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your...

The Basics Microphone 12 Strata CTX DKT3000/2000-Series Telephone 05/02 Turning On/Off Message Waiting LED on Another Extension If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back. 1. Dial an inte...

The Basics Call Transfer Strata CTX DKT3000/2000-Series Telephone 05/02 13 Call Transfer 1. While on a call, press &QI7UQ . Your Line LED flashes green and you hear internal dial tone. 2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or i...

The Basics Conference Calls 14 Strata CTX DKT3000/2000-Series Telephone 05/02 Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on ...

The Basics Conference Calls Strata CTX DKT3000/2000-Series Telephone 05/02 15 Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call. ➤ To add V...

The Basics Hold 16 Strata CTX DKT3000/2000-Series Telephone 05/02 Hold 1. To place a call on hold, press +ROG . Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red. • To return to the held call, press the held /LQH button. • If...

The Basics Volume Control Strata CTX DKT3000/2000-Series Telephone 05/02 17 Volume Control ➤ To adjust the handset volume ➤ Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume during the call. When you hang up, the volume returns to the default setting. ➤ To adjust the speaker volume for...

Strata CTX DKT3000/2000-Series Telephone 05/02 19 Advanced Operation 3 This chapter gives you more details about your DKT3000-series or DKT2000-series telephone’s advanced functions. Using Your LCD If your telephone has an LCD, use this section to learn more about its functions. In its idle state, t...

Advanced Operation Soft Keys 20 Strata CTX DKT3000/2000-Series Telephone 05/02 Soft Keys When Soft Keys are on, they replace the functions on the 0RGH , 3DJH , 6FUROO and )HDWXUH buttons below the LCD. ( )HDWXUH is a future feature for DKT3000-series phones only.) The following table defines Soft Ke...

Advanced Operation Soft Keys Strata CTX DKT3000/2000-Series Telephone 05/02 21 Soft Key Example When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work. 1. When an outside call is in progress, th...

Advanced Operation Advisory Messages 22 Strata CTX DKT3000/2000-Series Telephone 05/02 Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of store...

Advanced Operation Account Code Calls Strata CTX DKT3000/2000-Series Telephone 05/02 23 Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed leng...

Advanced Operation Automatic Busy Redial Strata CTX DKT3000/2000-Series Telephone 05/02 25 Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until ...

Advanced Operation Automatic Callback 26 Strata CTX DKT3000/2000-Series Telephone 05/02 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can also place you in queue f...

Advanced Operation Background Music Strata CTX DKT3000/2000-Series Telephone 05/02 27 Background Music You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CTX system: the first source is Quiet Tone, all oth...

Advanced Operation Call Forward 28 Strata CTX DKT3000/2000-Series Telephone 05/02 Call Forward System System Call Forward (which is set in Programming) automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine which type of Call Forward ...

Advanced Operation Call Forward Strata CTX DKT3000/2000-Series Telephone 05/02 29 • Call Forward - External Location – Forwards incoming line calls that ring directly to your extension to a destination outside the system. You can change your forwarding destination from outside the system using the D...

Advanced Operation Call History 32 Strata CTX DKT3000/2000-Series Telephone 05/02 Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if pro...

Advanced Operation Call Pickup Strata CTX DKT3000/2000-Series Telephone 05/02 33 ➤ To park a call 1. While on a call, press 3DUNLQ2UELW ...or &QI7UQ + . The LED flashes green (consultation-hold). 2. Specify the Park Orbit using one of the following: • Press and the system automatically selects a...

Advanced Operation Call Pickup 34 Strata CTX DKT3000/2000-Series Telephone 05/02 Page/Internal Call Pickup This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page...

Advanced Operation Call Waiting Strata CTX DKT3000/2000-Series Telephone 05/02 35 Notes • The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is ...

Advanced Operation Direct Inward System Access (DISA) 36 Strata CTX DKT3000/2000-Series Telephone 05/02 Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without ...

Advanced Operation Distinctive Ringing Strata CTX DKT3000/2000-Series Telephone 05/02 37 Distinctive Ringing 1. Press to enter User Programming Mode. 2. Press a /LQH button. The Line LED is steady green. 3. Enter the ringing pitch number: = Low, = Middle, = High, = Combination 4. Lift the handset to...

Advanced Operation Door Lock(s) 38 Strata CTX DKT3000/2000-Series Telephone 05/02 Setting DND for Another Extension ➤ To activate DND for another extension ➤ Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + (hear Success Tone). This sets DND as if activated b...

Advanced Operation Emergency Ringdown 40 Strata CTX DKT3000/2000-Series Telephone 05/02 ➤ To call/monitor a door phone 1. With the handset off-hook, press a extension. You hear dial tone and the LED flashes green (in-use). 2. Press + extension for the door location. A two-way talk-path exists betwee...

Advanced Operation Off-hook Call Announce Strata CTX DKT3000/2000-Series Telephone 05/02 41 Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you pres...

Advanced Operation Override Calls 42 Strata CTX DKT3000/2000-Series Telephone 05/02 Override Calls The available override features are: Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can ...

Advanced Operation Override Calls Strata CTX DKT3000/2000-Series Telephone 05/02 43 Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. ➤ To perform Executive Override ➤ After...

Advanced Operation Paging 44 Strata CTX DKT3000/2000-Series Telephone 05/02 Class of Service Override By dialing a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from...

Advanced Operation Paging Strata CTX DKT3000/2000-Series Telephone 05/02 45 ➤ To make a Group Page ➤ Press *URXS3DJH and enter the Group number (01~16) ...or press extension + and enter the zone number. Answering a Page ➤ To answer a Group Page, lift the handset off-hook, press extension + and enter...

Advanced Operation Privacy 46 Strata CTX DKT3000/2000-Series Telephone 05/02 Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line G...

Advanced Operation Speed Dial Strata CTX DKT3000/2000-Series Telephone 05/02 47 Speed Dial Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial ma...

Advanced Operation Speed Dial 48 Strata CTX DKT3000/2000-Series Telephone 05/02 Storing a Station Speed Dial Number There are three ways to store a Station Speed Dial number, including Programming Mode, Access Codes and through system programming by your CTX System Administrator. ➤ To store a Statio...

Advanced Operation Speed Dial Strata CTX DKT3000/2000-Series Telephone 05/02 49 Note Selected telephones may have the ability to change System Speed Dial numbers. Follow this procedure but specify a System Speed Dial number (200~999) instead. 3. Enter the destination digits, then press . The LCD sho...

Advanced Operation Voice Mail - Direct Transfer Strata CTX DKT3000/2000-Series Telephone 05/02 51 Voice Mail - Direct Transfer The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person’s telephone. ➤ To transfer a call directly to Voice Mail (VM) 1. ...

Advanced Operation Call Recording Strata CTX DKT3000/2000-Series Telephone 05/02 55 Call Recording While on an active call, a station user can record the conversation and store it in a Stratagy ES voice mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator, yo...

Advanced Operation Call Recording 56 Strata CTX DKT3000/2000-Series Telephone 05/02 Important! Stratagy ES mailboxes have a definable limit on the length one message can be. If you plan on making lengthy recordings, see your System Administrator so your message recording time can be properly defined...

DKT3014 LCD Features Directory and Speed Dial Listings 58 Strata CTX DKT3000/2000-Series Telephone 05/02 Directory and Speed Dial Listings The directory menu (idle state) is shown below. Direct Station Selection This option displays all named stations in alphabetical order. 1. Press the DIRECT SS So...

DKT3014 LCD Features Directory and Speed Dial Listings Strata CTX DKT3000/2000-Series Telephone 05/02 59 System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above. 1. Press the Soft Key next to SYSTEM ...

DKT3014 LCD Features Directory and Speed Dial Listings 60 Strata CTX DKT3000/2000-Series Telephone 05/02 Alphanumeric Entry You can enter alphanumeric characters from the dial pad to refine a name search in the Internal or External Directory (see example below and Table 7 ). If you entered “B,” all ...

Strata CTX DKT3000/2000-Series Telephone 05/02 63 User Programming 5 User programming enables you to change your telephone’s layout/registration and other settings. With user programming you can re-define Flexible Buttons to perform other functions. • Enter numbers in your personal Speed Dial list •...

User Programming Flexible Button Codes 64 Strata CTX DKT3000/2000-Series Telephone 05/02 • Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer Timer for the CF buttons. • One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons. ...

User Programming Flexible Button Codes Strata CTX DKT3000/2000-Series Telephone 05/02 65 Setting/Changing a Flexible Button’s Function 1. Press to enter User Programming Mode. 2. Press +ROG . 3. Press the Flexible Button to set or change. 4. Enter the Flexible Button Code (see Table 8 ), plus any op...

User Programming One Touch Buttons 66 Strata CTX DKT3000/2000-Series Telephone 05/02 One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-touch buttons can be preassi...

User Programming One Touch Buttons Strata CTX DKT3000/2000-Series Telephone 05/02 67 To Use a One Touch Button ➤ Press the One Touch button. Setting/Changing a Personal Speed Dial Code See “Storing a Station Speed Dial Number” on page 48 . Table 9 Special Characters Entry Meaning + +ROG Indicates “s...

User Programming Feature Codes 68 Strata CTX DKT3000/2000-Series Telephone 05/02 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. Table 10 Feature Access Codes Feature Feature Access Code Sequences Account Code &QI7UQ + + Account code di...

User Programming LED Indicator Details Strata CTX DKT3000/2000-Series Telephone 05/02 73 LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to in...

DADM/DSS Console DADM 76 Strata CTX DKT3000/2000-Series Telephone 05/02 DADM Digital add-on Modules (DADM) can be connected to both the 3000- and 2000-series telephones to provide additional buttons.The 3000-series telephone requires a 3000-series DADM; the 2000-series telephone requires a 2000-seri...

DADM/DSS Console DSS Console Strata CTX DKT3000/2000-Series Telephone 05/02 77 DSS Console The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The 3000-series telephone requires a 3000-series DSS; the 2000-series telephone requires a...

DADM/DSS Console DSS Console 78 Strata CTX DKT3000/2000-Series Telephone 05/02 Calling a Station ➤ To call a station’s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or off-hook, and with Voice First or T...

DADM/DSS Console DSS Console Strata CTX DKT3000/2000-Series Telephone 05/02 79 Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is...

DADM/DSS Console DSS Console 80 Strata CTX DKT3000/2000-Series Telephone 05/02 Paging You can make an announcement page to a group of telephone speakers selected in system programming with $OO&DOO3DJH on the DSS console. 6' (if programmed) on either the DSS console or the DADM can be used for pa...

Strata CTX DKT3000/2000-Series Telephone 05/02 81 Centrex Application A Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed...

Centrex Application Delayed Ringing 82 Strata CTX DKT3000/2000-Series Telephone 05/02 Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.

Strata CTX DKT3000/2000-Series Telephone 05/02 83 Button Labels B All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button...

Strata CTX DKT3000/2000-Series Telephone 05/02 87 Index A abandoned call numbers (see Call History), 32 about this book conventions, viii how to use this guide, viii organization, vii related documents, ix access codes, 65 , 68 account codes, 23 , 65 , 68 calls, 23 forced, 23 verified/non-verified, ...