Page 3 - Setup and User Guide
Page 4 - Document Information
Copyright Copyright ©1999-2008 Thomson. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change wi...
Page 5 - Contents
E-DOC-CTC-20080118-0003 v1.0 i Contents About this Setup and User Guide ............................................. 1 1 Installation.................................................................................... 3 1.1 Preliminary Steps ............................................................
Page 6 - ii
E-DOC-CTC-20080118-0003 v1.0 ii Contents 6 Internet Security ........................................................................ 43 6.1 Firewall.......................................................................................................... 44 6.2 Web site Filtering .....................
Page 7 - Used Symbols; Sample text; Documentation and software updates
E-DOC-CTC-20080118-0003 v1.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols Terminology Generally, the Thomson TG576 v7/585 v7 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used thr...
Page 8 - About this Setup and User Guide
E-DOC-CTC-20080118-0003 v1.0 2 About this Setup and User Guide
Page 9 - Introduction
E-DOC-CTC-20080118-0003 v1.0 3 1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.
Page 10 - DSL service
E-DOC-CTC-20080118-0003 v1.0 4 1 Installation 1.1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filter...
Page 11 - Possibilities
E-DOC-CTC-20080118-0003 v1.0 5 1 Installation 1.2 Placing your Thomson Gateway Possibilities You can mount the Thomson Gateway on a wall or simply place it on a desk. Wall mount Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: 1 Take the wall mount leaflet out of ...
Page 12 - Installation methods; Guided Installation
E-DOC-CTC-20080118-0003 v1.0 6 1 Installation 1.3 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration ...
Page 13 - In case of problems; Starting the wizard; Menu; Finish
E-DOC-CTC-20080118-0003 v1.0 7 1 Installation 1.3.1 Guided Installation Connecting devices: wait! Do not plug in any cables or connect any devices until you are prompted to do so by the wizard. In case of problems If you encounter problems during this installation please refer to “7.1 Setup wizard T...
Page 14 - Installation; CD menu; CD Menu; View Documentation
E-DOC-CTC-20080118-0003 v1.0 8 1 Installation CD menu On the CD Menu , click: (Re)configure my Thomson Gateway to reconfigure your Thomson Gateway or add a new computer to your network. View Documentation to view the documentation that is available for your Thomson Gateway. This list will be automat...
Page 15 - Procedure; Connect the cables; Configure the Thomson Gateway; Thomson Gateway
E-DOC-CTC-20080118-0003 v1.0 9 1 Installation 1.3.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson Gateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3.1 Adding a Computer to your Network” on ...
Page 17 - In this chapter; Topic
E-DOC-CTC-20080118-0003 v1.0 11 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 12 Thomson Gateway Web Interface 14 Backing Up/Restoring your Configuration 17
Page 18 - Status LEDs; Indicator
E-DOC-CTC-20080118-0003 v1.0 12 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Status LEDs On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation. The following table shows the meaning of the different LE...
Page 19 - Thomson Gateway Basics; Ethernet LED; LED Status
E-DOC-CTC-20080118-0003 v1.0 13 2 Thomson Gateway Basics Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description Off No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port
Page 20 - Requirements; OK
E-DOC-CTC-20080118-0003 v1.0 14 2 Thomson Gateway Basics 2.2 Thomson Gateway Web Interface Introduction The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web browser. Requirements Javascript must be enabled on your browser. Accessing the Thomson Gateway Web In...
Page 21 - Components; Broadband Connection; Toolbox; Language Bar; Label
E-DOC-CTC-20080118-0003 v1.0 15 2 Thomson Gateway Basics Components Menu The menu is located on the left side of the page and consists of the following menu items: Thomson Gateway : Provides basic information on the Thomson Gateway. Broadband Connection : Allows you to view/configure your broadband ...
Page 22 - Overview; Notification Area; Content pane; Pick a task
E-DOC-CTC-20080118-0003 v1.0 16 2 Thomson Gateway Basics Navigation Bar The navigation bar is located at the top of the page and allows you to: View the current user name.Click this name to change your password or switch to another user. View the current position on the Thomson Gateway Web interface...
Page 23 - Restoring your configuration
E-DOC-CTC-20080118-0003 v1.0 17 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to save your configuration for later use. This way you can always return to your working configuration ...
Page 26 - Next; Manual Installation
E-DOC-CTC-20080118-0003 v1.0 20 3 Adding New Devices to your Network 3.1 Adding a Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation , use the same procedure on the computer that you want to add. At a specific point in the installation, ...
Page 27 - Before you start; Forgot your wireless settings?; Home Network; Configuration
E-DOC-CTC-20080118-0003 v1.0 21 3 Adding New Devices to your Network 3.1.1 Connecting a computer using Wireless Before you start Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and encryption your Thomson Gateway is using. Where can I find the SS...
Page 29 - Feature availability
E-DOC-CTC-20080118-0003 v1.0 23 4 Getting the Most Out of Your Thomson Gateway 4 Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features: Feature availability Depending on the configuration offered by your Internet Service Provide...
Page 31 - Windows Vista; Windows XP
E-DOC-CTC-20080118-0003 v1.0 25 4 Getting the Most Out of Your Thomson Gateway 4.1.1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as ...
Page 33 - Getting the Most Out of Your Thomson Gateway; Disabling this feature
E-DOC-CTC-20080118-0003 v1.0 27 4 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “4.1.3 Configuring UPnP on the Thomson Gateway” on page 28 .
Page 34 - Extended Security; Enabling Extended Security
E-DOC-CTC-20080118-0003 v1.0 28 4 Getting the Most Out of Your Thomson Gateway 4.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface you can: Enable/Disable UPnP Extended Security Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web In...
Page 35 - Adding UPnP
E-DOC-CTC-20080118-0003 v1.0 29 4 Getting the Most Out of Your Thomson Gateway 4.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control P...
Page 36 - Adding IGD Discovery and Control
E-DOC-CTC-20080118-0003 v1.0 30 4 Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery...
Page 38 - UPnP; Assign a game or application to a local networking device
E-DOC-CTC-20080118-0003 v1.0 32 4 Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer. ...
Page 41 - Methods
E-DOC-CTC-20080118-0003 v1.0 35 5 Wireless Security 5 Wireless Security Methods The Thomson Gateway offers you following tools to protect your wireless network from intruders: Encryption Access Control Disabling SSID Broadcast As you will find out in the following sections, not all of these security...
Page 43 - Use WEP Encryption; WEP Key Length; Encryption key; Apply
E-DOC-CTC-20080118-0003 v1.0 37 5 Wireless Security 5.1.1 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers higher security). 3 In the Encryp...
Page 44 - Use WPA-PSK Encryption
E-DOC-CTC-20080118-0003 v1.0 38 5 Wireless Security 5.1.2 Configuring WPA-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WPA-PSK Encryption . 2 In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice. The pas...
Page 45 - What is access control?
E-DOC-CTC-20080118-0003 v1.0 39 5 Wireless Security 5.2 Access Control What is access control? Every network device carries a unique hexadecimal code (MAC address). Access control enables you to allow/deny access to wireless clients based on their MAC address. Drawbacks MAC authentication is linked ...
Page 46 - Wireless Security; New stations are not allowed; Search for wireless devices task
E-DOC-CTC-20080118-0003 v1.0 40 5 Wireless Security New stations are not allowed Access Control is enabled. You can only add your wireless devices to the access control list using the Search for wireless devices task on the Thomson Gateway Web Interface . Search for wireless devices task To add new ...
Page 47 - Registering Clients via the Association Button
E-DOC-CTC-20080118-0003 v1.0 41 5 Wireless Security Registering Clients via the Association Button Proceed as follows to register new wireless network clients via the association button: 1 Push the Registration button on the Thomson Gateway front panel and hold it for at least two seconds. 2 The WLA...
Page 48 - Security; Configure
E-DOC-CTC-20080118-0003 v1.0 42 5 Wireless Security 5.3 Disabling SSID Broadcast What does this mean? Access points broadcast their Network Name (SSID) to announce themselves to the wireless stations and other access points. Wireless clients will make a list of these access points and show them to t...
Page 50 - Changing the security level; Creating a new security level
E-DOC-CTC-20080118-0003 v1.0 44 6 Internet Security 6.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the Toolbox menu, click Firewall . 3 The Firewall page appears. In the upper-right corner, click Configure . 4 A list with security se...
Page 52 - Use cases
E-DOC-CTC-20080118-0003 v1.0 46 6 Internet Security 6.2.1 Denying access to a specific Web site Use cases Use this feature if: Allow is selected under Action for Unknown Sites and you want to make an exception for a specific site. Block is selected under Action for Unknown Sites and you want to make...
Page 54 - Web Site; Redirect; Action; Add
E-DOC-CTC-20080118-0003 v1.0 48 6 Internet Security 6.2.3 Redirecting a Web site Procedure Proceed as follows: 1 Type the URL of the Web site you want to redirect (for example “cracks.am”) in the Web Site box. 2 Click Redirect in the Action list. 3 Type the URL of the Web site you want to redirect t...
Page 56 - Internet Security
E-DOC-CTC-20080118-0003 v1.0 50 6 Internet Security
Page 57 - Topics
E-DOC-CTC-20080118-0003 v1.0 51 7 Troubleshooting 7 Troubleshooting Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on http://www.thomson- broadba...
Page 58 - The Setup CD does not start automatically; Start; Your Thomson Gateway has not been found
E-DOC-CTC-20080118-0003 v1.0 52 7 Troubleshooting 7.1 Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start button. 2 Click Run . 3 In the Open field, type the following path: D:\Setup.exe , where D stands for the d...
Page 59 - Thomson Gateway does not work; Thomson Gateway unreachable; Poor Thomson Gateway performance
E-DOC-CTC-20080118-0003 v1.0 53 7 Troubleshooting 7.2 General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up, make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device....
Page 60 - LAN LED does not light up
E-DOC-CTC-20080118-0003 v1.0 54 7 Troubleshooting 7.2.1 Wired Connection Troubleshooting LAN LED does not light up Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.
Page 61 - Not Able to Connect Wireless Clients; Change the wireless channel
E-DOC-CTC-20080118-0003 v1.0 55 7 Troubleshooting 7.2.2 Wireless Connection Troubleshooting Not Able to Connect Wireless Clients Check the following: If registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded we...
Page 62 - Resetting your Thomson Gateway; Software Reset
E-DOC-CTC-20080118-0003 v1.0 56 7 Troubleshooting 7.3 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory de...
Page 63 - Troubleshooting; Hardware Reset; Reset
E-DOC-CTC-20080118-0003 v1.0 57 7 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfolded paperclip to push the recessed Reset button on the back panel. Push it until the Power LED lights red - this will take about 7 seconds. 3 Rele...
Page 66 - THOMSON Telecom Belgium
THOMSON Telecom Belgium Prins Boudewijnlaan 472650 Edegem www.thomson-broadband.com © Thomson 2008. All rights reserved.E-DOC-CTC-20080118-0003 v1.0.
