Page 3 - Three ways to submit a PO:
SunB2B Partner’s User Guide v 3 1. INTRODUCTION The Sun B2B System is an automated order processing management system developed by Sun Microsystems Pte Ltd and the ASP (iGINE). The system provides electronic order processing transactions and hence eliminates most of the manual work over fax and phon...
Page 4 - Launching the Sun B2B Webfront
SunB2B Partner’s User Guide v 4 For partners with an existing ERP system and a mechanism to generate an ASCII file of both the purchasing order information and the market tracking information, the ERP-to-ERP way to submit a PO is in use. A file adaptor in partner environment sends the ASCII file of ...
Page 5 - Login ID; Figure 1 User Login Screen; Deactivation and Reactivation of Users
SunB2B Partner’s User Guide v 5 3.2.1 Access Control There will be two types of user accounts that can be created for partners. The key difference between the two types of accounts is that, one is allowed to create a draft PO but does not permit submission while the other type of account allows the ...
Page 6 - Figure 2 Access Denied; Sun B2B Helpdesk for account re-activation.; Figure 3 Invalid Login
SunB2B Partner’s User Guide v 6 Figure 2 Access Denied Once an account is deactivated, the user will be unable to log in even if the correct password is given, and a message prompting "Invalid Login or Password" will be displayed. The user will then need to contact the Sun B2B Helpdesk for a...
Page 7 - Login through Sun B2B Webfront
SunB2B Partner’s User Guide v 7 D at ab as e iG IN E P ar tn er s 1. Login through Sun B2B Webfront Load Sun B2B Webfront Login Page (Fig 1) Key in Login ID and Password User Deactivated? Partner's Profile Access Denied (Fig 2) Valid Password? No Yes Partner's Profile Log Access Error Message (Fig 3...
Page 8 - Password Administration; Login ID; Figure 4 Forgot Password
SunB2B Partner’s User Guide v 8 3.4 Password Administration 3.4.1 Forgot Password: (Flowchart 2) 3.4.1.1 Click the Forgot Password link on the User Login Screen. 3.4.1.2 Enter the Login ID and the pre-defined Partner ID at the Password Retrieval Screen. 3.4.1.3 Hit to submit the request to the ASP (...
Page 9 - User Services; Figure 5 Change Password; Old Password
SunB2B Partner’s User Guide v 9 3.4.2 Change Password: (Flowchart 3) 3.4.2.1 Upon a successful login, go to the User Services tab, click Change Password link. Figure 5 Change Password 3.4.2.2 Enter Old Password and then New Password twice in the indicated fields. 3.4.2.3 Hit to submit request, or to...
Page 11 - Change of user password
SunB2B Partner’s User Guide v 11 D at ab as e iG IN E P ar tn er s 3. Change of user password Select "Change Password" User's Profile Business Rules: 1. Old password is required to verify the identity of the person before a new password can be used. 2. All passwords must be more than or equa...
Page 12 - Purchasing Order Generation
SunB2B Partner’s User Guide v 12 3.5 Purchasing Order Generation There are two ways whereby a Sun Partner can generate a PO: 3.5.1 For Partners with existing ERP systems and are determined by Sun to be eligible, an ASCII file of PO information is created by the Partner's ERP system and sent its encr...
Page 13 - Figure 6 Order Entry (Ordinary Orders) for Partners; Enter PO information in Generate New PO Screen; Field Name
SunB2B Partner’s User Guide v 13 Figure 6 Order Entry (Ordinary Orders) for Partners Figure 7 Order Entry (End User Orders) for Partners 3.5.3.3 Enter PO information in Generate New PO Screen Field Name Description
Page 14 - the part is valid
SunB2B Partner’s User Guide v 14 Cart File (Ordinary Order) This the path of the cart file to be imported for PO creation. Click "Browse" button to select the file then click "Import" to proceed with the extraction of the PO details. PO Number (Ordinary Order) Unique code number of t...
Page 15 - Unit Price will always take precedence over the; Taiwan and PRC orders; Each product/part has corresponding
SunB2B Partner’s User Guide v 15 this flag. If this is activated, value for Nett Price column is required and Discount column should be blank. Part No. Unique code number of the ordered product/part. Model No. The model number assigned to the indicated part. (This field has been disabled) Qty The qu...
Page 16 - Import Partner Webdesk Cart
SunB2B Partner’s User Guide v 16 Button Name Description Add Add the keyed-in product/part details to the PO. Product/Part(s) added is displayed at the lower portion of the screen. Update Saves the details of the product/part that is being edited. Delete Removes the selected product/part from the PO...
Page 17 - Figure 9 PO with extracted items from Cart File; Partner Webdesk Cart Reference
SunB2B Partner’s User Guide v 17 Figure 9 PO with extracted items from Cart File After clicking "Update", the PO details will be displayed with the extracted items and Partner Webdesk Cart Reference filled up. This value is based on the cart file specified. Standard PO creation proceeds by i...
Page 18 - Figure 10 PO with incorrect information; Hit
SunB2B Partner’s User Guide v 18 Figure 10 PO with incorrect information 3.5.3.4 Hit to view the PO items on the Order Summary Screen.
Page 19 - Figure 11 Order Summary Page (Ordinary Orders); All address same
SunB2B Partner’s User Guide v 19 Figure 11 Order Summary Page (Ordinary Orders) Note : If the PO includes service part(s) , an additional screen will appear for Service Information before the Order Summary screen. Service part details are displayed here and can be changed. This screen will only appe...
Page 20 - Figure 13 Other Purchase Information
SunB2B Partner’s User Guide v 20 Figure 13 Other Purchase Information Shipping information Partner has to select a ShipTo ID from the dropdown list. If the ID is NOT known, Partner is required to key in the relevant shipping details. This two sets of information are mutually exclusive and partners a...
Page 21 - Figure 14 Additional fields for service part(s); Figure 15 Market Information Tracking Form Part I
SunB2B Partner’s User Guide v 21 Figure 14 Additional fields for service part(s) 3.5.3.6 Hit to proceed with the Market Tracking Information Part I Screen. Figure 15 Market Information Tracking Form Part I
Page 22 - Figure 16 Market Information Tracking Form Part II
SunB2B Partner’s User Guide v 22 3.5.3.7 Hit to proceed with the Market Tracking Information Part II Screen only if "No" is selected for inventory, otherwise, it will proceed with the order submission. Figure 16 Market Information Tracking Form Part II
Page 23 - Fill in mandatory fields and hit; Figure 17 After Submission Page.
SunB2B Partner’s User Guide v 23 3.5.3.8 Fill in mandatory fields and hit to proceed. Click OK to submit the order. A message will be displayed for successful submission. Figure 17 After Submission Page.
Page 24 - Figure 18 Order Summary Page
SunB2B Partner’s User Guide v 24 Figure 18 Order Summary Page
Page 25 - Additional Business Rules:
SunB2B Partner’s User Guide v 25 Additional Business Rules: For ERP to ERP partners, fax RConfig check to Sun OAs. (Please check with your respective SUN contact for more info) For POs with special discounts, fax Special Discount Form to Sun OAs. (Please check with your respective SUN contact for mo...
Page 26 - Verified
SunB2B Partner’s User Guide v 26 Verified Sun OA staff is satisfied with the Order and intends to submit for further processing; no amendment and/or cancellation request is permitted at this stage. Verified (Lite) (For EMEA only) Sun OA staff will verify the order without going through and download ...
Page 29 - View Purchase Order History; Figure 19 PO History Page; RED; Order Cancellation; Cancel Request
SunB2B Partner’s User Guide v 29 3.6 View Purchase Order History 3.6.1 Select Purchase Order tab, click PO History 3.6.2 Click a particular PO No. listed to disclosed the PO details. Figure 19 PO History Page View PO details by clicking the corresponding links. Links already visited or accessed are ...
Page 32 - Delete; Draft; Other functions; verified/changed verified
SunB2B Partner’s User Guide v 32 3.8 Order Deletion Deletion of an order can only be performed via the Sun B2B webfront 3.8.1 Select Purchase Order tab and click PO History link. 3.8.2 To delete PO, click " Delete " for a particular PO with status Draft or Cancelled Order . Deletion is only ...
Page 33 - Figure 20 Change Order History; Support Procedure; Using the WebFront for Order Entry
SunB2B Partner’s User Guide v 33 Figure 20 Change Order History Click PO number link to view its details. 4. SUPPORT 4.1 Support Procedure 4.1.1 Using the WebFront for Order Entry Sun's Partners who encounter issues while using the Sun B2B webfront for order entry will log help request for the ASP v...
Page 34 - Appendix; Service Level Agreement; Priority; Emergency Contact; PERFORMANCE ENHANCEMENT GUIDE; Preferred Browser Settings
SunB2B Partner’s User Guide v 34 For guideline, refer to the Appendix section, 7.1 Guide to Log Issue via ASP's Web Site 4.2 Service Level Agreement Definition of Issue Priority and Response Time Priority Level Issue Definition Response Time 1 Urgent, System unusable Within 15 minutes 2 Serious, Sys...
Page 35 - Options; Enable Secure
SunB2B Partner’s User Guide v 35 5.1.1.4 Back Button Preferably, users should refrain from using the browser's back, forward and reload or refresh button. Users should try to use the webfront's buttons which are generally located at the bottom of the page. 5.1.2 Internet Explorer Settings 5.1.2.1 En...
Page 36 - Proxy
SunB2B Partner’s User Guide v 36 Proxy Internet Explorer Click the Connections Tab Section Click on the Settings, depending whether you are connected via LAN or Dial-up Click on "Advanced" under Proxy server setting Make sure "Use the same proxy server for all protocols" is checked R...
Page 38 - Hints on using SunB2B Webfront
SunB2B Partner’s User Guide v 38 5.2 Hints on using SunB2B Webfront 5.2.1 Traffic Time You are sharing the bandwidth of Internet with other people. If you have problems in connectivity or traffic problem, you may need to avoid to access B2B during rush hour. 5.2.2 Database Refresh If you press the R...
Page 39 - Why The Production Server Is Faster Than Testing Server?
SunB2B Partner’s User Guide v 39 5.3.2 When I Click The Button, There Is No Response? If the users cannot obtain any response from the browser, please try to see if there is any dialog window at the back of the front browser. In B2B, users normally will click the "printable version" of the P...
Page 40 - TROUBLESHOOTING; here; Guide to Log Issue via ASP's Web Site
SunB2B Partner’s User Guide v 40 5.3.4.2 What is the DNS server that they are using (i.e. IP address). 5.3.4.3 What is the IP address of their machine? 5.3.4.4 Which is the partner that can use IE but not Netscape? If they are having the problem, did they set the right proxy for the problem browser?...
Page 41 - Figure 21 Order Management Feedback Form
SunB2B Partner’s User Guide v 41 Figure 21 Order Management Feedback Form
