Sun Microsystems B2B - Manuals

SunB2B Partner’s User Guide v 6 Figure 2 Access Denied Once an account is deactivated, the user will be unable to log in even if the correct password is given, and a message prompting "Invalid Login or Password" will be displayed. The user will then need to contact the Sun B2B Helpdesk for a...

SunB2B Partner’s User Guide v 7 D at ab as e iG IN E P ar tn er s 1. Login through Sun B2B Webfront Load Sun B2B Webfront Login Page (Fig 1) Key in Login ID and Password User Deactivated? Partner's Profile Access Denied (Fig 2) Valid Password? No Yes Partner's Profile Log Access Error Message (Fig 3...

SunB2B Partner’s User Guide v 8 3.4 Password Administration 3.4.1 Forgot Password: (Flowchart 2) 3.4.1.1 Click the Forgot Password link on the User Login Screen. 3.4.1.2 Enter the Login ID and the pre-defined Partner ID at the Password Retrieval Screen. 3.4.1.3 Hit to submit the request to the ASP (...

SunB2B Partner’s User Guide v 9 3.4.2 Change Password: (Flowchart 3) 3.4.2.1 Upon a successful login, go to the User Services tab, click Change Password link. Figure 5 Change Password 3.4.2.2 Enter Old Password and then New Password twice in the indicated fields. 3.4.2.3 Hit to submit request, or to...

SunB2B Partner’s User Guide v 11 D at ab as e iG IN E P ar tn er s 3. Change of user password Select "Change Password" User's Profile Business Rules: 1. Old password is required to verify the identity of the person before a new password can be used. 2. All passwords must be more than or equa...

SunB2B Partner’s User Guide v 12 3.5 Purchasing Order Generation There are two ways whereby a Sun Partner can generate a PO: 3.5.1 For Partners with existing ERP systems and are determined by Sun to be eligible, an ASCII file of PO information is created by the Partner's ERP system and sent its encr...

SunB2B Partner’s User Guide v 13 Figure 6 Order Entry (Ordinary Orders) for Partners Figure 7 Order Entry (End User Orders) for Partners 3.5.3.3 Enter PO information in Generate New PO Screen Field Name Description

SunB2B Partner’s User Guide v 14 Cart File (Ordinary Order) This the path of the cart file to be imported for PO creation. Click "Browse" button to select the file then click "Import" to proceed with the extraction of the PO details. PO Number (Ordinary Order) Unique code number of t...

SunB2B Partner’s User Guide v 15 this flag. If this is activated, value for Nett Price column is required and Discount column should be blank. Part No. Unique code number of the ordered product/part. Model No. The model number assigned to the indicated part. (This field has been disabled) Qty The qu...

SunB2B Partner’s User Guide v 16 Button Name Description Add Add the keyed-in product/part details to the PO. Product/Part(s) added is displayed at the lower portion of the screen. Update Saves the details of the product/part that is being edited. Delete Removes the selected product/part from the PO...

SunB2B Partner’s User Guide v 17 Figure 9 PO with extracted items from Cart File After clicking "Update", the PO details will be displayed with the extracted items and Partner Webdesk Cart Reference filled up. This value is based on the cart file specified. Standard PO creation proceeds by i...

SunB2B Partner’s User Guide v 18 Figure 10 PO with incorrect information 3.5.3.4 Hit to view the PO items on the Order Summary Screen.

SunB2B Partner’s User Guide v 19 Figure 11 Order Summary Page (Ordinary Orders) Note : If the PO includes service part(s) , an additional screen will appear for Service Information before the Order Summary screen. Service part details are displayed here and can be changed. This screen will only appe...

SunB2B Partner’s User Guide v 20 Figure 13 Other Purchase Information Shipping information Partner has to select a ShipTo ID from the dropdown list. If the ID is NOT known, Partner is required to key in the relevant shipping details. This two sets of information are mutually exclusive and partners a...

SunB2B Partner’s User Guide v 21 Figure 14 Additional fields for service part(s) 3.5.3.6 Hit to proceed with the Market Tracking Information Part I Screen. Figure 15 Market Information Tracking Form Part I

SunB2B Partner’s User Guide v 22 3.5.3.7 Hit to proceed with the Market Tracking Information Part II Screen only if "No" is selected for inventory, otherwise, it will proceed with the order submission. Figure 16 Market Information Tracking Form Part II

SunB2B Partner’s User Guide v 23 3.5.3.8 Fill in mandatory fields and hit to proceed. Click OK to submit the order. A message will be displayed for successful submission. Figure 17 After Submission Page.

SunB2B Partner’s User Guide v 24 Figure 18 Order Summary Page

SunB2B Partner’s User Guide v 25 Additional Business Rules: For ERP to ERP partners, fax RConfig check to Sun OAs. (Please check with your respective SUN contact for more info) For POs with special discounts, fax Special Discount Form to Sun OAs. (Please check with your respective SUN contact for mo...

SunB2B Partner’s User Guide v 26 Verified Sun OA staff is satisfied with the Order and intends to submit for further processing; no amendment and/or cancellation request is permitted at this stage. Verified (Lite) (For EMEA only) Sun OA staff will verify the order without going through and download ...

SunB2B Partner’s User Guide v 29 3.6 View Purchase Order History 3.6.1 Select Purchase Order tab, click PO History 3.6.2 Click a particular PO No. listed to disclosed the PO details. Figure 19 PO History Page View PO details by clicking the corresponding links. Links already visited or accessed are ...

SunB2B Partner’s User Guide v 32 3.8 Order Deletion Deletion of an order can only be performed via the Sun B2B webfront 3.8.1 Select Purchase Order tab and click PO History link. 3.8.2 To delete PO, click " Delete " for a particular PO with status Draft or Cancelled Order . Deletion is only ...

SunB2B Partner’s User Guide v 33 Figure 20 Change Order History Click PO number link to view its details. 4. SUPPORT 4.1 Support Procedure 4.1.1 Using the WebFront for Order Entry Sun's Partners who encounter issues while using the Sun B2B webfront for order entry will log help request for the ASP v...

SunB2B Partner’s User Guide v 34 For guideline, refer to the Appendix section, 7.1 Guide to Log Issue via ASP's Web Site 4.2 Service Level Agreement Definition of Issue Priority and Response Time Priority Level Issue Definition Response Time 1 Urgent, System unusable Within 15 minutes 2 Serious, Sys...

SunB2B Partner’s User Guide v 35 5.1.1.4 Back Button Preferably, users should refrain from using the browser's back, forward and reload or refresh button. Users should try to use the webfront's buttons which are generally located at the bottom of the page. 5.1.2 Internet Explorer Settings 5.1.2.1 En...

SunB2B Partner’s User Guide v 36 Proxy Internet Explorer Click the Connections Tab Section Click on the Settings, depending whether you are connected via LAN or Dial-up Click on "Advanced" under Proxy server setting Make sure "Use the same proxy server for all protocols" is checked R...

SunB2B Partner’s User Guide v 38 5.2 Hints on using SunB2B Webfront 5.2.1 Traffic Time You are sharing the bandwidth of Internet with other people. If you have problems in connectivity or traffic problem, you may need to avoid to access B2B during rush hour. 5.2.2 Database Refresh If you press the R...

SunB2B Partner’s User Guide v 39 5.3.2 When I Click The Button, There Is No Response? If the users cannot obtain any response from the browser, please try to see if there is any dialog window at the back of the front browser. In B2B, users normally will click the "printable version" of the P...

SunB2B Partner’s User Guide v 40 5.3.4.2 What is the DNS server that they are using (i.e. IP address). 5.3.4.3 What is the IP address of their machine? 5.3.4.4 Which is the partner that can use IE but not Netscape? If they are having the problem, did they set the right proxy for the problem browser?...

SunB2B Partner’s User Guide v 41 Figure 21 Order Management Feedback Form