Siemens HiPath 1150 - User Manual

How to use this manual 9 Step by step Accessing a Function HiPath 1100 features can be activated by entering the appropriate codes directly on the telephone. For example: ...With Multifrequency (MF) analog tele- phones qmk Activate the do not disturb feature. rmk Deactivate the do not disturb featur...

Using the HiPath 1100 Features 10 Using the HiPath 1100 Features Considerations Each operating procedure may vary according to the system telephone model or operating mode (DTMF or DP). To configure a specific model, please refer to the telephone manu-facturer’s instruction manual. For information o...

Using the HiPath 1100 Features 11 System signaling tones During feature configuration the system uses the following signaling tones: Tone Meaning Internal dialing tone The system is ready to receive and send call information. Signaling tone Connection established. Ring signal is being applied to pho...

Step by step Functions used when making calls 12 Functions used when making calls Making Calls Considerations • When authorized, it allows you to call external num-bers 1 on a public network. • Ask your support technician for the required internal numbers, public network access codes as well as info...

Functions used when making calls 13 Step by step p Enter the extension number (e.g. 11/101). w Wait for the call to be answered. s Start conversation. • External calls : p Enter the external number you want to call. w s Wait for the call to be answered. Start conversation. Using a group of external ...

Step by step Functions used when making calls 14 Seizure of a specific line Seizing a specific line selects that line for generating an external call or a call to another PABX. n Lift the handset. p Enter the number of the external line (e.g., 801). w Wait for a dial tone. p Enter the external numbe...

Functions used when making calls 15 Step by step Individual speed dialing The Individual speed dialing can store up to 5 numbers most frequently dialed by the user. Stored numbers can be selected using assigned speed-dial numbers from 0 to 4. n Lift the handset. qk Enter the code to access Individua...

Step by step Functions used when making calls 16 External line reservation 1 When there is no line available for making an external call, use the line reservation feature. Required: The user tried to access an external line and received a busy signal. Wait 7 s w Wait 7 seconds for the distinctive to...

Functions used when making calls 17 Step by step To enable n Lift the handset. qhmg Enter the code for blocking the use of this line by anoth-er extension. p Enter the code for the external line (e.g., 801). w Wait for a dial tone. t Replace the handset. To deactivate n Lift the handset. rhmg Enter ...

Step by step Functions used when making calls 18 Callback 1 Recall allows a call to be made automatically (via an ISDN line) to an extension or an external line that is not available at a certain time as soon as it becomes avail-able. Required: The destination number is not available. Callback due t...

Functions used when making calls 19 Step by step To deactivate n Lift the handset. ril Enter the code for canceling a recall. w Wait for a confirmation tone. t Replace the handset. Override 1 The Override feature allows the user to override a con-versation. A beep signals that the conversation in pr...

Step by step Functions used when making calls 20 w Wait for the call to be answered. s Start monitoring. Urgent call/Recall when busy 1 The Urgent Call feature is used when the extension be-ing called is busy. Required: The destination called is busy. Wait 7 s w Wait 7 seconds until you hear a disti...

Functions used when making calls 21 Step by step Warmline 1 Warmline is the length of time the extension should wait to call the first number configured as a Hotline. As-suming the timeout is 9 seconds, the call will be made 9 seconds after the handset is lifted. However, if during the 9 second time...

Step by step Functions used when making calls 22 qld Enter the code for direct messaging. p Enter an extension or Call group (CG). s Record the message. Answer the call n or Lift the handset or press the MUTE key. s Start conversation. Handsfree answerback 1 The called extension receives an Alert to...

Functions used when making calls 23 Step by step LCR 1 The LCR (Least Cost Routing) is designed to lower tele-phone communications costs. When LCR is activated, all outgoing calls are routed to provide the least expen-sive connection costs. A table is created listing all times of the day, days of th...

Step by step Functions used when making calls 24 LCR Bypass 1 This makes it possible temporarily to deactivate the rules of the LCR for an external call, using the carrier se-lected by the user to make the connection. Required: The LCR feature is available. qhi Enter the code for "LCR BYPASS"...

Functions used when making calls 25 Step by step Conversion Rules: The number that will be selected by the system is 341XXXX using destination 801. If this route/destination is busy, the overflow option will be route/destination 803. You may insert pauses in the Conversion rules (Consult the HiPath ...

Step by step Functions used when making calls 26 Timer for outgoing external calls 1 This setting specifies a maximum time for the duration of an outgoing external call for each extension. The time count starts upon connection of a call and it does not restart while the call is in progress (e.g., wh...

Functions used when making calls 27 Step by step DISA 1 DISA (Direct Inward System Access) is a feature that al-lows you to make an external call from an external tele-phone (as if it was an extension) through your system. In addition, the following features can be activated or deactivated:• ”Intern...

Step by step Functions used when making calls 28 w Wait for a continuous tone. p Enter the feature code (e.g, *97 – Do not disturb). or p Enter the external number you want to call. s Start conversation. Using a temporary MSN to make a call This feature allows you to select an MSN from your own list...

Functions used during calls 29 Step by step Functions used during calls Consultation 1 The Consultation feature allows the extension to make a consultation to a third party when a call is in progress. At the same time, it prevents the first caller from listen-ing to the conversation. Required: A cal...

Step by step Functions used during calls 30 Transfer 1 The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another extension or to an external number. Required: A call must be in progress. ( d ) With standard MF telephones, first press the Flash key. p Enter the ext...

Functions used during calls 31 Step by step Toggle The toggle feature makes it possible to switch conver-sations between two calls. Required : A consultation is in progress. ( d ) With standard MF telephones, first press the Flash key. qf Enter the code to switch between two calls. w Wait for the ca...

Step by step Functions used during calls 32 Conference with more than three participants Required: A three-way conference must be in progress. In a conference with more than three participants the extension that began the conference (master exten-sion) may administrate up to 5 new participants (slav...

Functions used during calls 33 Step by step To free additional ports for use with the Conference fea-ture without depending on the use of the CLIP DTMF, this function should be disabled for certain lines. (see Manager or Programming Manual*, Analog Identifica-tion - CLIP). Adding a participant Requi...

Step by step Functions used during calls 34 Leave the conference When you leave the conference, a new master exten-sion will be designated automatically. Required: A conference activated and the extension as master. t Put the phone back on the hook. Considerations:• S 0 telephones and external telep...

Functions used during calls 35 Step by step Parking 1 The parking feature can place up to 10 internal or exter-nal calls on hold and answer these at any extension. Required: A call must be in progress. ( d ) With standard MF telephones, first press the Flash key. qij Enter the code for parking. d .....

Step by step Functions used during calls 36 Suffix dialing 1 Suffix dialing allows an extension to send information or MF commands during a call (e.g: for telebanking). Required: A call in progress on a dial tone telephone or an attendant console. qig Enter the code for suffix dialing. p Enter the i...

Functions used during calls 37 Step by step Recovering a call on hold This feature allows you to retrieve a call on hold because the destination number was busy. Once the call is resumed, the destination is disconnect-ed. Required: A consultation was completed and the desti- nation is busy. ( d ) Wi...

Step by step Functions used during calls 38 p Enter the code to access an external line (e.g., 0) and the external number you want to call. ws Wait for the call to be answered. Start conversation. It is also possible to configure the system so that it is either mandatory or optional to enter an ac-c...

Functions used for receiving calls 39 Step by step Functions used for receiving calls Answering Calls Extensions receive different ringing signals and tones depending on the type of call being received and the specified country setting . For example, some types of ringing signals are:• When receivin...

Step by step Functions used for receiving calls 40 qf Enter the code to switch between two calls. w Wait for the call to be answered. s Start conversation. w The first call is put on hold. Switching between calls ( Æ page 31).... ( d ) With standard MF telephones, first press the Flash key. qf Enter...

Functions used for receiving calls 41 Step by step Individual The Individual Pickup feature allows a system extension to answer a call that rings in a different known extension number. Required: A known extension is ringing. n Lift the handset. qim Enter the code for Individual Pickup. p Enter the e...

Step by step Functions used for receiving calls 42 w Wait for a confirmation tone. t Replace the handset. External 1 The external call forwarding feature allows calls made to a specific extension to be forwarded to an external number. n Lift the handset. qee Enter the code for external call forwardi...

Step by step Functions used for receiving calls 44 Conditional 1 Incoming calls can be forwarded to a specified destina-tion list, as configured in a TAPI-type application such as a Windows TAPI Browser. The settings of the previous list or unconditional call forwarding will be replaced with the new...

Functions used for receiving calls 45 Step by step Disabling call forwarding This feature allows an extension to resume answering incoming calls. Internal/External n Lift the handset. ree Enter the code to deactivate call forwarding. w Wait for a confirmation tone. t Replace the handset. Conditional...

Step by step Functions used for receiving calls 46 Do not disturb 1 The Do not disturb feature prevents internal and exter-nal calls from being directed to an extension while al-lowing it to continue making and receiving external calls. When the handset is lifted there is a distinctive dial tone to ...

Functions used for receiving calls 47 Step by step Voice mail 1 Voice mail is an information tool designed to facilitate communications within and outside of organizations. It is similar to electronic mailing, faxing, etc. The charac-teristic feature of voice mail is that communications are carried ...

Step by step Functions used for receiving calls 48 External Server A voice mail server outsourced to a local carrier works for specified extensions grouped as a "External MWI group" during configuration of the system. When there is a message in the mailbox, the extensions that belong to this...

Functions used for receiving calls 49 Step by step Activating receipt of an Internal MWI 1 When a subscriber group is programmed as a VMIe group Interface, it becomes a voice mail subscriber group that can be activated for signaling the moment a new message is waiting (see Programming an exten-sion ...

Step by step Functions used for receiving calls 50 Mailbox access To access your mailbox, call the direct access number (Voice mail subscriber group) and follow the voice mail system prompts. You can also do the following:• Record/Change a greeting announcement to be played when there is a call. • L...

Functions used for receiving calls 51 Step by step Entry voice mail (EVM) The HiPath 1100 can be equipped with an integrated voice recording capability for voice mail . The support technician can configure up to 24 default mailboxes, 2 of which are for forwarding (message for day/night service). Two...

Step by step Functions used for receiving calls 52 Mailbox greeting configuration If the support technician has not already configured your personal voice mailbox. Required: Voice mailbox configuration has been autho- rized by the system’s support technician. kmd Enter the code for "Entry voice ...

Functions used for receiving calls 53 Step by step Checking you personal mailbox Messages stored in your mailbox are indicated on your telephone as follows:• An audible tone is heard when you lift the handset. kmd Enter the code for "Entry voice mail" (default = 790) p Enter your personal ma...

Step by step Functions used for receiving calls 54 Second attendant 1 When a second attendant is configured, it receives calls forwarded by the first attendant (an extension or group) to the second attendant (an extension or group). This occurs when the first attendant is not available or does not a...

Functions used for receiving calls 55 Step by step Hunt groups (HG) The Hunt group (HG) feature allows you to configure ex-tension groups which are then assigned for answering calls directed to a specific number (up to 10 Hunt groups, from 780 to 789). When a group receives an incoming call, the cal...

Step by step Functions used for receiving calls 56 Leaving a group n Lift the handset. rli Enter the appropriate code to remove the extension from the group. p If the extension belongs to more than one group:Enter the number for the group (e.g., 770/780) w Wait for a confirmation tone. t Replace the...

Functions used for receiving calls 57 Step by step UCD group login/logout 1 Agent Login Allows an agent, at any time, to enter a group to which he/she belongs. n Lift the handset. qhde Enter the code to make an extension part of the UCD subscriber group. p Enter the UCD subscriber group number (e.g....

Step by step Functions used for receiving calls 58 Available/Unavailable agent for a UCD group Agent available Activates an agent to start receiving calls within a group. n Lift the handset. qhdf Enter the code to become available in the UCD sub-scriber group. w Wait for a confirmation tone. t Repla...

Functions used for receiving calls 59 Step by step UCD agent in service out of service In Service An agent can resume receiving calls in a group after completing the requested activity.For example, finished a search for a client. n Lift the handset. qhdg Enter the code to enable the service. w Wait ...

Step by step Functions used for receiving calls 60 Collect call barring When this feature is activated, the system automatically rejects all incoming collect calls over a digital line. Calls received over an analog line are rejected only at the mo-ment they are answered. Types of collect call barrin...

Miscellaneous functions 61 Step by step Miscellaneous functions Changing the Password for the elec-tronic lock This is a security feature that protects against unautho-rized use by setting a personal password. n Lift the handset. qmg Enter the code to change the password. p Enter the current 5-digit...

Step by step Miscellaneous functions 62 Electronic lock 1 The electronic lock allows the user to prevent unautho-rized persons from making calls from that particular ex-tension. When an extension is configured for using a special class of service (see Main Configurations – special class of service f...

Miscellaneous functions 63 Step by step Music on hold This feature plays pre-programmed music during the time an external call is on hold (see General program-ming - music on hold in the programming manual). The music can be heard, for instance, through a system telephone speaker, as background musi...

Step by step Miscellaneous functions 64 t Replace handset. To deactivate n Lift the handset. rmhee Enter the code to deactivate Busy Signaling. w Wait for a confirmation tone. t Replace handset. Language/country settings This allows you to configure the system specifically ac-cording to the country....

Step by step Miscellaneous functions 66 Relay 1 The relay on the HiPath 1120 music module is used to control all peripheral equipment, such as the door open-er, etc. To enable n Lift the handset. qmd Enter the code to enable the relay. w Wait for a confirmation tone. t Replace the handset. To deacti...

Miscellaneous functions 67 Step by step To deactivate rmd Enter the code to deactivate the relay. p Enter the system password at the remote telephone (the default is: 31994). w Wait for a confirmation tone. t Replace the handset. Activating/Disabling a General alarm If the support technician configu...

Step by step Miscellaneous functions 68 Alarm clock The Alarm clock allows you to program an extension to send the user a reminder at a specific time, at fixed time intervals or cyclically. To use this feature you must specify and store the time when the reminders alerts should be sent. Time alerts ...

Miscellaneous functions 69 Step by step After a specified time n Lift the handset. qhjg Enter the code to enable the alarm clock after a speci-fied time. p Enter the hour and minutes: dd.fg = Hour, from 00 to 23 dd.im = Minute, from 00 to 59 w Wait for a confirmation tone. t Replace the handset. For...

Step by step Miscellaneous functions 70 COS (Class of Service) changeover 1 The COS changeover feature authorizes the user to use a different system extension temporarily to make calls as if he was at his own extension but with a lower class of service. n Lift the handset. qidl Enter the code for CO...

Miscellaneous functions 71 Step by step Data protection 1 The data protection feature prevents audio signals gen-erated by the system from affecting data equipment connected to the extension, such as faxes, modems, In-ternet connections or answering machines. To enable n Lift the handset. qhmd Enter...

Step by step Miscellaneous functions 72 To deactivate qlk Enter the code to deactivate the call waiting signal. w Wait for a confirmation tone. t Replace the handset. Deactivating a feature The feature deactivation function allows an extension to deactivate the following features simultaneously:• Ca...

Miscellaneous functions 73 Step by step w Wait for a confirmation tone. To deactivate t Replace the handset. Room Monitor n Lift the handset. p Enter the extension number for the room you want to monitor (e.g., 11/101). w Wait for the call to be answered. s The user calls the extension assigned to t...

Step by step Miscellaneous functions 74 p Enter your 5-digit password (the default is: 31994). w Wait for a confirmation tone. t Replace the handset. To deactivate n Lift the handset. rhh Enter the code to deactivate night service. p Enter your 5-digit password (the default is: 31994). w Wait for a ...

Miscellaneous functions 75 Step by step 4. When an MSN number is assigned to an extension number. The extension assigned is forwarded to another extension. The incoming MSN call will ring at the call forwarding extension destina-tion. If the extension that received the forwarded call does not answer...

Step by step Miscellaneous functions 76 qje Enter the code to open the door. note If the system has more than one entrance telephone in-stalled and the extension has permission to open the door, you will need to enter with the extension number of the entrance telephone. p Enter the entrance telephon...

Miscellaneous functions 77 Step by step Remote configuration 1 The remote configuration feature allows remote config-uration of the HiPath 1100. Using an MF Telephone Required: The programming extension must have a con- versation in progress with the remote programmer. qmme w With a conversation in ...

Step by step Miscellaneous functions 78 Using the HiPath 1100 Manager application 1 Required: • Analog line: The system’s serial port and the remote PC must be connected to a modem with access to the telephone network. • Digital line: The S 0 optional module must be con- nected to an ISDN-type digit...

Miscellaneous functions 79 Step by step PABX Trace log PABX Trace is a tool used to monitor the events that have occurred in the PABX during a certain period. These events are defined while the system is being pro-grammed using the programming code (code 246) or using HiPath 1100 Manager. This infor...

Step by step Special functions for ISDN Lines 80 Special functions for ISDN Lines Call forwarding on a Digital Line The call forwarding on a digital line feature allows calls to be rerouted to an external number. Depending on whether this feature is programmed, the call parties may see call the MSN/...

Special functions for ISDN Lines 81 Step by step Call forward no answer, for MSN To enable n Lift the handset. qjhf Enter the code to enable call forwarding for calls not an-swered. p Enter the external destination number. Wait 5 s w Wait for a confirmation tone. p When making a PMP call: Enter the ...

Step by step Special functions for ISDN Lines 82 Wait 5 s w Wait for a confirmation tone. t Replace the handset. To deactivate n Lift the handset. rjhg Enter the code to deactivate call forwarding when the line is busy. Wait 5 s w Wait for a confirmation tone. p When making a PMP call: Enter the MSN...

Special functions for ISDN Lines 83 Step by step CLIR This features prevents your name or number from showing on the display of an external caller (check avail-ability with your local carrier). To enable n Lift the handset. qlj Enter the code to enable extension number suppres-sion. w Wait for a con...

Step by step Special functions for ISDN Lines 84 Using features provided by a carrier on ISDN Lines In some countries you may access features offered by a local carrier for ISDN lines (ask your system’s technical support personnel for further information). qidg Enter this code. p Enter the external ...

Practical guide 85 Step by step Practical guide Care of the telephone • To clean the telephone, use a slightly damp cloth or an antistatic cloth. Never wipe the phone with a dry cloth! • If necessary, you may use a diluted mild detergent (commercially available). After cleaning, thoroughly remove th...

Feature codes 89 Feature codes Symbols Numbering plan Symbols Explanation ll , q , p ... Enter numbers, keys, password, internal or external numbers, etc. w Signaling with a short beep n / t Lift/Replace the handset s Start conversation ( d ) If you are using an MF analog telephone, press the Flash ...

Feature codes 90 Features Seizure of an external line Functions used when making calls Feature Code External call n d p s External call using a group of external lines n lmd.lmm p external line s Seizure of an external line n lde.lhi p external line s Internet access Activation n qhmg p external lin...

Feature codes 91 Functions used during calls Calling a Hunt group (HG) n kld.klm s UCD subscriber group n kmd.kmm s Urgent Call (busy extension) 1) n p (busy) Wait w s or 2) n p (busy) ( d ) qil s Hotline (if programmed) n s Warmline (if programmed) n Wait s Override busy extension n p busy ( d ) qj...

Feature codes 93 Functions used when receiving calls Feature Code Mailbox access n p Voice mail group w s Answering a call on hold s ( d ) qii s or s ( d ) qf s Group pickup n qik s Individual pickup n qim p extension s Call forwarding on an analog line: Call forwarding to external number n qee p ex...

Feature codes 95 Language/Country Settings n qmhef p country code t Call group (CG) and Hunt group (HG) Login n qli p group (if it belongs to more than one) t Call group (CG) and Hunt group (HG) Logout n rli p grupo (if it belongs to more than one) t Room Monitor (Babyphone) n qll w n Music on Hold ...

Feature codes 97 UCD subscriber group functions Satellite PABX Special functions for ISDN Lines Alarm clock For a specified date and time n qhjh p date/time (example 24121830) t Alarm clock Disabling n rhj t Feature Code Agent available n qhdf t Agent unavailable n rhdf t CD subscriber group n kmd.k...