Samsung DCS KEYSET - Manual

– 1 – Things You Should Know Your DCS Keyphone System There are a number of different Samsung keyphone systems each designated with the prefix ‘DCS.’ The original system is called sim-ply the ‘DCS.’ Other systems are designated DCS Compact II, DCS-816, DCS-408 and DCS-408i. For simplicity, this guid...

Samsung DCS Keyset User Guide – 2 – Lines from the telephone company are “ C.O . lines.” Calls on these lines are referred to as “outside calls.” Your system can have individ-ual C.O. line keys—called Direct Trunk Selection ( DTS) keys—or lines may be assigned to groups. When they are in a group, yo...

– 3 – Internal calls, also called intercom calls, always appear on your CALL keys and always light green. You can have up to eight CALL keys (or up to five on Compact II systems), but two are recommended. Outside calls appear on individual DTS keys, if these are assigned. If an individual line is no...

Samsung DCS Keyset User Guide – 4 – through the speaker can be adjusted during a page announcement using the VOLUME keys. (There are eight user-programmable levels for ring, off-hook ring and handset volume, and 16 levels for speaker and background music volume.) Note: Volume levels can also be chan...

– 5 – Error Tone —a continuous single-level tone indicates you have done something incorrectly and should try again. Note: Check with your system administrator for the correct tones on your keyset if you are outside of the UK. Selecting Key Features Using Menus In order to use any features that are ...

Samsung DCS Keyset User Guide – 6 – 1. Select one of the main menus, CALL, OTHER , or ANS using the appropriate soft key. 2. You select features in a menu using the soft keys. If there are more than three features in a menu—as indicated by the symbol ➔ displayed as the last character on the lower li...

– 7 – LCD 24B Keyset Layout Labelling Programmable Keys Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. 32-CHARACTER DISPLAY Two lines with 16 charact...

Samsung DCS Keyset User Guide – 8 – LCD 12B Keyset Layout Labelling Programmable Keys Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. LAST NUMBER REDI...

– 9 – LCD 6B Keyset Layout Labelling Programmable Keys Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. HOLD KEY PULLOUT DIRECTORY TRAY MICROPHONE For ...

– 11 – Outside Calls Making An Outside Call 1. Lift the handset and press an idle outside line key, line group key or dial a line access code to receive dial tone. OR To use the speakerphone, press an idle outside line key or line group key, or dial a line access code, to receive dial tone through t...

Samsung DCS Keyset User Guide – 12 – Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialling. Answering An Outside Call •••• Lift the handset and you are automatically connected to the ring- ing call. (See Ring Preference under Cu...

– 13 – Busy Line Queuing With Callback If you receive a busy signal when you are selecting an outside line, this means that the line or group of lines is busy. 1. Press the CALLBACK key or dial 44 . You will hear confirmation tone. When the line becomes free the system will call you back. 2. Lift th...

Samsung DCS Keyset User Guide – 14 – Internal Calls Calling Other Extensions 1. Dial the extension number or group number. 2. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the extension you called is set for Voice An-nounce or Auto Answer. Begin speaking imme...

– 15 – Voice Announce Mode When another extension calls you, your keyset will sound a brief at-tention tone and you will hear the caller's announcement. 1. Press the ANS/RLS key to turn on the microphone and speak hands-free. OR Lift the handset to reply. 2. To finish the call, replace the handset o...

Samsung DCS Keyset User Guide – 16 – Busy Extension Camp-On When you call another extension and receive a busy signal but you do not want to wait for a callback: 1. Press the CAMP key, if assigned OR Press the CAMP soft key. OR Dial 45. The called extension will receive off-hook ring tone repeated e...

– 17 – Barge-in On An Extension The Barge-in feature allows you to barge in on a conversation cur-rently in progress at another extension. Barge-in is an optional feature and your keyset must be programmed to allow it to access this fea-ture. See your system administrator if you require this. If you...

Samsung DCS Keyset User Guide – 18 – Call Processing System Hold •••• When you are connected to a call, press the HOLD key. The call will go on hold and flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. •••• To take the call off hold...

– 19 – If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. Consultation Hold When you are talking on an outside line and it is necessary to consult with another extension: 1. Press the TRSF key and receive transfer dial tone. Your call is place...

Samsung DCS Keyset User Guide – 20 – Transferring Calls You can transfer a call from your extension to another number in one of two ways. You can do a ‘screened’ transfer and inform the called party who is calling, or you can do a ‘blind’ (unscreened) transfer without notification. 1. While on a cal...

– 21 – Transfer With Camp-On When you are transferring a call to another extension and you receive a busy signal, you may camp the call on to the extension. Simply hang up when you hear the busy signal. The called party will be alerted that a call is waiting for them. Note: If you receive No More Ca...

Samsung DCS Keyset User Guide – 22 – Conference Calls You may connect up to five parties (you and four others) in a confer-ence call, in any combination of outside lines and internal extensions in any order. 1. While engaged in a conversation, press the CONF key (if as- signed), or the CONF soft key...

– 23 – Forwarding Calls You can forward your calls to another extension, group of extensions or an external telephone number. Program a destination for the type of forwarding you want as shown below. If you have FWD ALL, FWD BUSY , and FWD NO ANSWER keys, press one to turn that forward fea- ture on....

Samsung DCS Keyset User Guide – 24 – Forward No Answer To forward calls to another extension when you do not answer: 1. Dial 603 followed by the extension or group number. 2. When you receive confirmation tone and LCD message, hang up. Note: If the Hot Keypad feature has been turned off, you must fi...

– 25 – Forward To An External Number To forward outside calls to another outside number, you can use the FWD EXTERNAL key programmed on your keyset with the required external number to forward to. Simply press this key to set forward-ing (the LED lights and the message is displayed), and press it ag...

– 27 – Dialling Features Some dialling features can be accessed using programmable keys or feature access codes only. Others can be accessed using programma-ble keys, feature access codes, or the soft key menus on the LCD . Use of the soft key menus is described at the beginning of this guide (see T...

Samsung DCS Keyset User Guide – 28 – Programming Personal Speed Dial Numbers You can program frequently-dialled telephone numbers in your per-sonal speed dial list. An extension has 10 (00–09) speed dial numbers by default but may be assigned up to fifty (00-49). Your system ad-ministrator can tell ...

– 29 – D is used for pulse-to-tone conversion (“C”). If your system uses ro- tary (or pulse) dialling C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. E is used to hide digits. You may want to hide some phone numbers so that they will n...

Samsung DCS Keyset User Guide – 30 – Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. Last Number Redial To redial the last outside number you dialled: •••• Press the REDIAL key OR Press the LNR key (if assigned)...

– 31 – Chain Dialling You can manually dial additional digits following a speed dial num-ber or chain as many speed dial numbers together as required. • After the first speed dial number is answered, press the SPD key again and dial another speed number OR manually dial additional digits following a...

Samsung DCS Keyset User Guide – 32 – Voice Dialler Voice Dialler allows you to record a voice pattern in a digital format and store it in an addressable location. When the Voice Dialler fea-ture is activated, it will identify, retrieve and process the associated stored data. This latest technology h...

– 33 – Placing a Voice Dialler Call 1. Lift the handset. 2. Press the VDIAL key, if assigned, or dial 681 . 3. Speak the desired name carefully into the handset. If you are successful, the call will be placed. If you hear error tone, repeat the procedure. Possible Causes For Voice Dialler Failure ••...

Samsung DCS Keyset User Guide – 34 – Paging and Messaging Making An Internal Page To make an announcement through keyset speakers : 1. Lift the handset. 2. Press the PAGE key, if assigned OR Press the SCROLL key, OTHER soft key and PAGE soft key OR Dial 55 . 3. Dial the desired zone number 1, 2, 3 o...

– 35 – 4. After the attention tone, make your announcement. Note: 1. DCS-816, 408 and 408i systems have one external zone only (zone 5). 2. If you have a separate PAGE key dedicated to each page zone, press the dedi- cated PAGE key to dial the required zone number. All Page To page all designated ke...

Samsung DCS Keyset User Guide – 36 – Call Park and Page When you have a call for someone who is away from their desk, you can park the call and page the requested party. 1. While in conversation with the caller, press the PAGE key (if as- signed) or the PAGE soft key. The call is automatically parke...

– 37 – 2. Hang up. The MSG key(s) on the called extension or on all of the extensions in the group will flash. (Some phones have a special multi-function lamp which flashes. Standard telephones receive special dial tone as a message indication.) Note: • An extension can have up to five message indic...

Samsung DCS Keyset User Guide – 38 – Note: • You can first view message indications and return them in the order you choose. See Viewing Message Indications under Display Features . • If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you b...

– 39 – To set a message: •••• Dial 48 followed by a message code 01–20. To cancel this message: •••• Dial 48 followed by 00 . Note: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialling. You may also have several programmed ...

Samsung DCS Keyset User Guide – 40 – Convenience Features Do Not Disturb (DND) Use this feature when you want to block incoming calls to your key-set. You will still be able to make outgoing calls while in DND mode. •••• While on-hook, press the key marked DND (if available) OR Press the programmed ...

– 41 – Mute You can mute the handset transmitter or the microphone during any conversation so you cannot be heard. 1. Press the MUTE key or the MUTE soft key. The key will light red and ‘mute’ (lower case) is displayed. 2. To resume speaking, press the MUTE key or mute soft key. The key LED turns of...

Samsung DCS Keyset User Guide – 42 – 3. Dial the time you want the alarm to sound. Enter the time as HHMM (hours and minutes) using a 24-hour clock. For example, 1430 is 2:30pm. 4. Dial 1 (TODAY) or 2 (DAILY) to select the alarm type. Dial 0 (NOTSET) if you choose not to set the alarm. 5. Press the ...

– 43 – Calling the Doorphone/Room Monitor You can call the doorphone and listen to what is happening outside or in another room. •••• Dial the extension number of the doorphone. You will be connected to the door phone and you can listen or have a conversation. Note: If the Hot Keypad feature has bee...

Samsung DCS Keyset User Guide – 44 – Note: Depending on speaker volume and the acoustics of your office, it may be advisable to turn the group listening feature off before hanging up. This will elimi-nate any momentary squeal. Account Codes When equipped with optional equipment, your Samsung DCS sys...

– 45 – To unlock your keyset: 1. While on-hook, press the TRSF key and dial 100. 2. Dial your 4-digit extension passcode. 3. Dial 0 to set the keyset to Unlocked. 4. Press the TRSF key to store your selection. Note: • If Locked Out is selected, the HOLD key will flash slowly. • If Locked All is sele...

Samsung DCS Keyset User Guide – 46 – Receiving OHVA Calls If you receive an off-hook voice announcement, you will hear the an-nouncement in the handset receiver or over the keyset speaker while you are talking on your current call. •••• Press the flashing CALL key on your keyset. This will place the...

– 47 – •••• When you wish to return your extension to the group, press the IN/OUT key again. The key LED will light red. If you wish to exit/enter the group but you do not have an IN/OUT key: •••• Dial 53 followed by the group number (e.g. 503), and then dial 0 to exit or 1 to enter the group OR Use...

Samsung DCS Keyset User Guide – 48 – Customising Your Keyset Select Ring Tone You can select one of eight ring tones for your keyset. 1. While on-hook, press the TRSF key and dial 111 . 2. Dial a number 1–8 or press the VOLUME Up and Down keys to hear each tone. 3. When you hear the tone that you wa...

Samsung DCS Keyset User Guide – 50 – Key Confirmation Tone You normally hear a short beep (confirmation tone) each time you press a key on the dial pad. This tone can be turned on or off. 1. While on-hook, press the TRSF key and dial 110 . 2. Dial 041 to turn tones on or 040 to turn tones off. (Or u...

– 51 – Display Features Call Progress Displays During everyday call handling, your keyset display provides informa-tion that is helpful and, in some cases, invaluable in keeping you in-formed of what is happening and who is calling. In some cases you are prompted to take an action and in others you ...

Samsung DCS Keyset User Guide – 52 – 1. Press the TRSF key and dial 104 . 2. Enter the name using the dial keypad. Each press of a key selects a character. Pressing a different key moves the cursor to the next position. For example: if your name is “Joanne”, press 5 once to get the letter “J”; then ...

– 53 – Personal Speed Dial Names Each personal speed dial number you create can have a name of up to 10 characters assigned to it. This name is used to select the speed dial bin when you use the Dial by Directory feature (see below). To pro-gram speed dial names: 1. Press the TRSF key and dial 106 ....

Samsung DCS Keyset User Guide – 54 – 5. Press the DIR key or the DIAL soft key to dial the number. Display Number Dialled Display keysets show digits as they are dialled. They will stay in the display until the call duration timer comes on automatically or the TIMER key is pressed (see below). If th...

Samsung DCS Keyset User Guide – 56 – Alarm Reminder Messages You can use the appointment reminder/alarm feature (refer to the Convenience Features section of this guide) and create a 16-character reminder message. When the alarm rings, your message will appear instead of the normal ‘ALARM REMINDER’ ...

Samsung DCS Keyset User Guide – 58 – Calling Line Identification Presentation (CLIP) CLIP is information that can be displayed when a call is received at your keyset, normally the caller’s name or number. Note: CLIP is supported by 408 i systems but not 408 systems . Selecting Your CLIP Display You ...

– 59 – Redialling a Saved CLIP Number To redial a number that has been saved, press the SAVE key or dial 19 . Note: If the Hot Keypad feature has been turned off, you must lift the handset or press the SPEAKER key before you begin dialling. Storing a CLIP Number At any time during an incoming call t...

Samsung DCS Keyset User Guide – 60 – 3. You can now answer the call by pressing the ANS soft key. OR You can use the NND menu to view more information about this call. OR You can return to the idle condition by pressing the IGNORE soft key. If you are on a call: 1. Press the INQIRE key. OR Press the...

– 61 – 1. Press the REVIEW key. OR Press the SCROLL key and the OTHER soft key. Press the SCROLL key again and select REVW from the CLIP menu. 2. If you have entries in your review list, the oldest call will be shown first. 3. You can now press CLEAR to clear this entry. OR Press NND to view more in...

Samsung DCS Keyset User Guide – 62 – Add-On Module The add-on module (AOM) is used when you need more program-mable keys. The extra programmable keys are used exactly like those on your keyset. They can be programmed to be DSS keys, C.O. line ( DTS ) keys, one-touch speed dial keys, and so on. A max...

– 63 – Personal Speed Dial Numbers CODE NAME TELEPHONE NUMBER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17

Samsung DCS Keyset User Guide – 66 – Changed System Access Codes Please enter the feature access codes configured for your system if different from the default codes printed on the back cover. CODE FEATURE CODE FEATURE Retrieve parked calls Page internal zone 1 Put calls on and take calls off hold P...

SYSTEM ACCESS CODES DCS telephone systems have the following preset (default) feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes. 10 + ext no Retrieve parked calls 55 + 1 Page internal zone 1 ...