Samsung DB43J - User Manual

Table of contents 5 Specifications General 137 Preset Timing Modes 139 Appendix Responsibility for the Pay Service (Cost to Customers) 144 Not a product defect 144 A Product damage caused by customer's fault 144Others 144 Prevention of Afterimage Burn-in 145 What is afterimage burn-in? 145 Recommend...

6 Before Using the Product Copyright The contents of this manual are subject to change without notice to improve quality. © 2017 Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Microsoft, ...

7 Safety Precautions Warning A serious or fatal injury may result if instructions are not followed. Caution Personal injury or damage to properties may result if instructions are not followed. Activities marked by this symbol are prohibited. Instructions marked by this symbol must be followed. Clean...

9 Caution Do not disconnect the power cord while the product is being used. • The product may become damaged by an electric shock. ! Only use the power cord provided with your product by Samsung. Do not use the power cord with other products. • A fire or electric shock may result. ! Keep the power s...

11 Operation Warning There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • A fire or electric shock may result. • Contact Samsung Customer Service Centre for repairs. ! Before moving the product, turn off the power switch and disconnect the power cab...

14 – Contact the vendor where you purchased the product if any components are missing. – The appearance of the components may differ from the images shown. – A stand is not provided with the product. To install a stand, you can purchase one separately. – The RS232C adapter can be used to connect to ...

15 Parts Control Panel DBJ QHH QB65H / QMH Speaker Speaker Speaker Remote sensor & Panel Key Spacer logo Remote sensor & Panel Key QB65H / QHH / QMH ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts De...

16 ― The panel key is located on the bottom right front of the product. ― If you press the P button on the panel key when the product is turned on, the control menu will be displayed. Control menu Power off Source Press: Move Press & Hold: Select Buttons Description Power off Power off the produ...

19 Reverse Side ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. QHH Port Description RS232C OUT Connects to MDC using an RS232C adapter. RS232C IN RJ45 Connects to MDC using a LAN cable. (10/100 Mbps) ― Use Cat7(*...

23 HOME MENU POWER OFF VOL CH MagicInfo Player I .QZ 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 SYMBOL 0 PRS 7 TUV 8 WXY 9 MUTE DEL-/-- SOURCE CH LIST Power off the product. Number buttons Enter the password in the OSD menu. Mute the sound.Unmuting the sound: Press MUTE again or press the volume control( + VOL...

24 TOOLS INFO SET UNSET LOCK PC A DVI B HDMI C DP D EXIT RETURN IR control Display information about the current input source. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection.Exit the current menu. DBJ: Manually select a connected input source fr...

25 Before Installing the Product (Installation Guide) 15° To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. • Ensure that an authorised installation company installs the wall mount. • Otherwise, it may fall and cause perso...

26 B D C D B C E A Installation on an Indented Wall A Minimum 40 mm B Minimum 70 mm C Minimum 50 mm D Minimum 50 mm E Ambient temperature: Under 35°C ― When installing the product on an indented wall, allow at least the space specified above between the product and wall for ventilation and ensure th...

27 Installing the Wall Mount ― The cover is easily removable by hand. Remove the cover when you install the wall mount. Do not remove the cover when you do not install the wall mount. ― Removing the cover is necessary only when installing the WMN-M11E (No gap wall mount). ― Supported models: QHH 1 2...

28 To install a wall-mount from another manufacturer, use the Wall Mount Adapter( 1 ). ― Supported models: QHH Installing the Wall Mount The wall mount kit (sold separately) allows you to mount the product on the wall.For detailed information on installing the wall mount, see the instructions provid...

29 ― Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information.If you install the product on a slanted wall, it may fall and result in severe personal injury....

30 Remote Control (RS232C) Cable Connection RS232C Cable Interface RS232C (9 pins) Pin TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps Data bits 8 bit Parity None Stop bit 1 bit Flow control None Maximum length 15 m (only shielded type) • Pin assignment 1 2 3 4 5 6 7 8 9 5 4 3 2 1 9 8 7 6 <M...

31 • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable 5 1 6 9 -P2- 1 2 3 -P1- -P1- -P1- -P2- -P2- Male type RxTxGnd 325 ------------------------------ 123 TxRxGnd STEREOPLUG(3.5 ø ) LAN Cable • Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard Colour Signal 1 White and orange TX+ 2 Orange TX- 3 Whit...

33 Connection ― Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the product. • Connection 1 RS232C IN OUT RS232C IN OUT RS232C IN OUT RS232C IN OUT • Connection 2 RJ45 RJ45 • Connection 3 RS232C OUT RJ45 RS232C IN OUT RS232C IN OUT RS232C IN OUT

34 Control Codes Viewing control state (Get control command) Header Command ID Data length Checksum 0xAA Command type 0 Controlling (Set control command) Header Command ID Data length Data Checksum 0xAA Command type 1 Value Command No. Command type Command Value range 1 Power control 0x11 0~1 2 Volu...

35 Power control • Function A product can be powered on and off using a PC. • Viewing power state (Get Power ON / OFF Status) Header Command ID Data length Checksum 0xAA 0x11 0 • Setting power ON/Off (Set Power ON / OFF) Header Command ID Data length Data Checksum 0xAA 0x11 1 "Power" "Po...

36 Input source control • Function The input source of a product can be changed using a PC. • Viewing input source state (Get Input Source Status) Header Command ID Data length Checksum 0xAA 0x14 0 • Setting the input source (Set Input Source) Header Command ID Data length Data Checksum 0xAA 0x14 1 ...

38 Safety Lock • Function PC can be used to turn the Safety Lock On function on or off on a product. This control is available regardless of whether or not the power is turned on. • Viewing the safety lock state (Get Safety Lock Status) Header Command ID Data length Checksum 0xAA 0x5D 0 • Enabling o...

39 Video Wall User Control • Function Turn the Video Wall function on or off on the product from your computer. • Get Video Wall Status Header Command ID Data length Checksum 0xAA 0x89 0 • Set Video Wall Header Command ID Data length Val1 Val2 Checksum 0xAA 0x89 2 Wall_Div Wall_SNo Wall_Div: Video W...

42 Connecting and Using a Source Device Before Connecting Pre-connection Checkpoints ― Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device. ― Do not connect the power cable until all connection...

43 Connection Using an DP Cable QBH / QHH: DP IN QMH: DP IN (DAISY CHAIN IN) • Precautions for using DP ― Some graphics cards that are not compliant with the DP standard may prevent the Windows Booting/Bios screen from being displayed when the product is in power-saving mode. If this is the case, ma...

44 Connection Using an HDMI-DVI Cable After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. • Sound → set HDMI Sound to PC(DVI) • Picture → set each screen mode to Text under Picture Mode...

45 Connecting an External Monitor • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. ― Connecting parts may differ in different products. ― The HDMI OUT (DAISY CHAIN OUT) port is only available when the inp...

46 Connecting to a Video Device • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. • You can connect a video device to the product using a cable. ― Connecting parts may differ in different products. ― Press...

47 Connection Using an HDMI Cable Using an HDMI cable or HDMI to DVI Cable (UHD 30Hz) • For better picture and audio quality, connect to a digital device using an HDMI cable. • An HDMI cable supports digital video and audio signals, and does not require an audio cable. – To connect the product to a ...

48 Power cord connection guide ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. ― Supported models: QHH 1 1 Connect the power cable to the power port on the back of the product. 2 Insert the connected power cable t...

49 Attaching the Network box (Sold separately) ― Supported models: QBH, QMH 1 Place the network box as shown. 2 First insert the tabs of the network box into the slots marked ( A ) on the attachment frame. The tabs should hook onto the frame. Then, align the holes marked ( B ). 3 Attach the network ...

50 Connecting the Network box (Sold separately) ― For details on how to connect to a network box, refer to the user's manual provided with the network box upon purchase. ― Supported models: DBJ, QBH, QMH MagicInfo To use MagicInfo , a network box (sold separately) must be connected to the product. ―...

52 Changing the Input source Source SOURCE → Source Source HDMI 1 Screen Mirroring Remote Workspace HDMI 2 DisplayPort MagicInfo S Web Browser – The displayed image may differ depending on the model. – DisplayPort is only available on the QBH, QHH, QMH models. Source allows you to select a variety o...

53 Web Browser SOURCE → Source → Web Browser → ENTER E ― Connect a LAN cable to access Internet from the product, similar to accessing the Internet from a computer. Settings SOURCE → Source → Web Browser → u → Settings → ENTER E Refresh Interval Set the time for the web browser to wait before return...

54 Privacy & Security Do Not Track Ask websites not to track you. • Use / Do not use Delete History Delete your entire browsing history. JavaScript Allow all sites to run JavaScript for a better browsing experience. • Use / Do not use Delete browsing data Delete all browsing data such as cookies...

55 Remote Workspace SOURCE → Source → Remote Workspace → ENTER E This function allows you to connect your product to a remote PC or a cloud server.Enter the address of the PC or cloud server you want to connect to. Then, follow the on-screen instructions. ― Make sure that the product is connected to...

56 Using MDC After you press the On button following the Off button, the product checks its status for about a minute. To run a command, try it after a minute. MDC Programme Installation/ Uninstallation Installation ― MDC installation can be affected by the graphics card, mother board and network co...

57 Connecting to MDC Using MDC via RS-232C (serial data communications standards) An RS-232C serial cable must be connected to the serial ports on the PC and monitor. ― The appearance may differ depending on the product. RS232C OUT RS232C IN RS232C IN RS232C OUT RS232C IN Monitor 1 Monitor 2 Compute...

58 Using MDC via Ethernet Enter the IP for the primary display device and connect the device to the PC. Display devices can be connected to each other using a LAN cable. Connection using a direct LAN cable ― The appearance may differ depending on the product. ― Multiple products can be connected usi...

59 Connection using a cross LAN cable ― The appearance may differ depending on the product. ― Multiple products can be connected using the RS232C IN / OUT port on the product. RS232C OUT RS232C OUT RS232C IN RS232C IN RJ45 Monitor 1 Monitor 2 Computer

60 Player feature Player HOME → Player → ENTER E Play a range of content such as channels with schedules assigned, templates or files. Used 199.33 MB Available 4.26 GB(95%) 1 2 3 4 5 6 Player Filter By: All Options No channels Network Channel Network File My Templates Internal Memory – The displayed...

61 When content is running Control buttons on the remote You can use buttons on your remote control to play, pause, or skip between content on the playlist. Button Function TOOLS Brings up the menu bar. INFO Displays the information of the content. ► Goes to next file or page. ◄ Goes to previous fil...

62 File Formats Compatible with Player • Supported file systems include FAT32 and NTFS. • A file with a vertical and horizontal resolution larger than the maximum resolution cannot be played. Check the vertical and horizontal resolution of the file. • Check the supported video and audio Codec types ...

63 Contents File Extension Container Video Codec Resolution Frame rate(fps) Bit rate(Mbps) Audio Codec *.avi*.mkv*.asf*.wmv*.mp4*.mov*.3gp*.vro*.mpg*.mpeg*.ts*.tp*.trp*.mov*.flv *.vob *.svi*.m2ts*.mts AVI MKV ASFMP43GPMOVFLVVROVOBPSTSSVAF H.264 BP/MP/HP 4096x2160 4096X2160: 303840X2160: 60 60 AC3LPC...

67 Schedule HOME → Schedule → ENTER E AM 1201020304050607080910111200010203040506070809101100 PM AM [Ch.1] ******* Schedule Connected Information Location: Internal Memory Date: **-**-**** ~ **-**-**** Repeat: Daily Time: All day Network All day All day All day All day All day All day All day – The ...

68 Clone Product HOME → Clone Product → ENTER E Clone Product MENU – The displayed image may differ depending on the model. Export settings on the product to an external storage device. You can also import settings from an external storage device.This option is useful when assigning the same setting...

69 ID Settings HOME → ID Settings → ENTER E ID Settings – The displayed image may differ depending on the model. Assign an ID to a set. Device ID Enter the ID number of the product connected to the input cable for input signal reception. (Range: 0~224) ― Press u / d to select a number, and press E ....

70 Video Wall HOME → Video Wall → ENTER E Video Wall – The displayed image may differ depending on the model. Customise the layout of multiple displays that are connected to form a video wall.In addition, display part of a whole picture or repeat the same picture on each of the connected multiple di...

71 Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction b...

72 Network Status HOME → Network Status → ENTER E Network Status – The displayed image may differ depending on the model. Check the current network and Internet connection.

73 Picture Mode HOME → Picture Mode → ENTER E Picture Mode – The displayed image may differ depending on the model. Select a picture mode ( Picture Mode ) suitable for the environment where the product will be used. Videos/Images mode improves the picture quality of the video device. Text mode impro...

74 On/Off Timer HOME → On/Off Timer → ENTER E On/Off Timer – The displayed image may differ depending on the model. ― You must set Clock Set before you can use this feature. On Timer Set On Timer so that your product turns on automatically at a time and on a day of your choosing. The power is turned...

75 Off Timer Set the off timer ( Off Timer ) by making a selection from one of the seven options. ( Off Timer 1 ~ Off Timer 7 ) • Setup : Select Off , Once , Everyday , Mon~Fri , Mon~Sat , Sat~Sun or Manual . If you select Manual , you can choose the days you want Off Timer to turn off your product....

76 Ticker HOME → Ticker → ENTER E Ticker – The displayed image may differ depending on the model. Input text while a video or image is displayed and display the text on the screen. • Off / On • Message : Enter a message to display on the screen. • Time : Set the Start Time and End Time to display a ...

77 URL Launcher HOME → URL Launcher → ENTER E URL Launcher URL Launcher – The displayed image may differ depending on the model. For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. ― To use the URL Launcher feature, set Play via to URL Launcher in S...

78 URL Launcher Settings HOME → URL Launcher Settings → ENTER E URL Launcher Settings – The displayed image may differ depending on the model. • Install Web App : Enter URL to install the web application. • Install from USB Device : Install the web application from the USB storage device. • Uninstal...

81 Screen Adjustment Configure the Picture settings ( Backlight , Colour Tone , etc.). The layout of the Picture menu options may vary depending on the product. Picture Mode MENU m → Picture → Picture Mode → ENTER E · · · · · · Picture Picture Mode Shops & Shopping Centres Backlight Contrast Bri...

83 Colour Temperature MENU m → Picture → Colour Temperature → ENTER E Picture Colour Temperature 10000 K – The displayed image may differ depending on the model. Adjust the colour temperature (Red / Green / Blue). (Range: 2800K–16000K) ― Enabled when Colour Tone is set to Off . ― If Picture Mode is ...

84 White Balance MENU m → Picture → White Balance → ENTER E Picture White Balance – The displayed image may differ depending on the model. 2 Point Adjust the colour temperature for a more natural picture. • R-Offset / G-Offset / B-Offset : Adjust each colour’s (red, green, blue) darkness. • R-Gain /...

85 Gamma MENU m → Picture → Gamma → ENTER E · Picture Gamma BT.1886 BT.1886 0 – The displayed image may differ depending on the model. Adjust the primary colour intensity. • HLG / ST.2084 / BT.1886 ― If Picture Mode is set to Calibration , Gamma is disabled. The HLG , ST.2084 , and BT.1886 sub funct...

86 Advanced Settings MENU m → Picture → Advanced Settings → ENTER E Advanced Settings Contrast Enhancer Black Tone Flesh Tone RGB Only Mode Colour Space Settings HDMI UHD Color Motion Lighting Medium Darker 0 Off Native Off – The displayed image may differ depending on the model. ― If Picture Mode i...

87 Advanced Settings Colour Space Settings HDMI UHD Color Motion Lighting HDR+ Mode Native Off Off – The displayed image may differ depending on the model. Colour Space Settings Configure colour space settings to refine the spectrum of colours on your screen. ― Enabled when Picture Mode is set to Vi...

88 Picture Options MENU m → Picture → Picture Options → ENTER E Picture Options Colour Tone Digital Clean View HDMI Black Level Film Mode Auto Motion Plus Settings Local Dimming Dynamic Backlight Off Auto Auto2 Auto Off On – The displayed image may differ depending on the model. Colour Tone If Pictu...

89 Picture Options Colour Tone Digital Clean View HDMI Black Level Film Mode Auto Motion Plus Settings Local Dimming Dynamic Backlight Off Auto Auto2 Auto Off On – The displayed image may differ depending on the model. HDMI Black Level Selects the black level on the screen to adjust the screen depth...

90 Picture Options Colour Tone Digital Clean View HDMI Black Level Film Mode Auto Motion Plus Settings Local Dimming Dynamic Backlight Off Auto Auto2 Auto Off On – The displayed image may differ depending on the model. Auto Motion Plus Settings Enhance picture sharpness to optimise for fast-moving i...

92 Picture Size Settings MENU m → Picture → Picture Size Settings → ENTER E · · Picture Size Settings Picture Size 16:9 Standard Off Fit to screen Zoom and Position – The displayed image may differ depending on the model. Choose size and aspect ratio picture displayed on screen. Picture Size Differe...

93 Reset Picture MENU m → Picture → Reset Picture → ENTER E Picture Reset Picture – The displayed image may differ depending on the model. Resets your current picture mode to its default settings.

94 OnScreen Display Display Orientation MENU m → OnScreen Display → Display Orientation → ENTER E Display Orientation Onscreen Menu Orientation Source Content Orientation Aspect Ratio Landscape Landscape Full Screen – The displayed image may differ depending on the model. Onscreen Menu Orientation C...

95 Screen Protection MENU m → OnScreen Display → Screen Protection → ENTER E Screen Protection Auto Protection Time Screen Burn Protection Off – The displayed image may differ depending on the model. Auto Protection Time If the screen displays a still image for a certain period of time you define, t...

96 Screen Burn Protection Pixel Shift Timer Immediate display Off – The displayed image may differ depending on the model. Timer You can set the timer for Screen Burn Protection . The Screen Burn Protection feature stops automatically after a specified period of time. Timer OffRepeat : Display the i...

97 Screen Burn Protection Pixel Shift Timer Immediate display Off – The displayed image may differ depending on the model. Immediate display Select the screen saver you want to display immediately. • Off / Pixel / Rolling bar / Fading screen

98 Message Display MENU m → OnScreen Display → Message Display → ENTER E Message Display Source Info No Signal Message MDC Message Download Status Message On On On Off – The displayed image may differ depending on the model. Source Info Select whether to display the source OSD when the input source ...

99 Language MENU m → OnScreen Display → Language → ENTER E OnScreen Display Language English – The displayed image may differ depending on the model. Set the menu language. ― A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions...

100 Sound Adjustment Configure the sound ( Sound ) settings for the product. Sound Mode MENU m → Sound → Sound Mode → ENTER E Sound Sound Mode Balance Equaliser HDMI Sound Sound on Video Call Sound Output Auto Volume Standard AV(HDMI) Current Source Internal – The displayed image may differ dependin...

101 Balance MENU m → Sound → Balance → ENTER E Adjust speaker volume levels for sound balance optimisation. • Balance L/R : Adjusts the balance between the right and left speaker. • Reset : Resets the balance to its default settings. ― If Sound Output is set to External and Receiver (HDMI) , Balance...

102 Sound Output MENU m → Sound → Sound Output → ENTER E Select speakers for sound output. • Internal / External / Receiver (HDMI) ― When you set Sound Output to External and Receiver (HDMI) , the products speakers are turned off. You will hear sound through the external speakers only. When the Soun...

103 Network Network Status MENU m → Network → Network Status → ENTER E You can check the current network and Internet status. Open Network Settings MENU m → Network → Open Network Settings → ENTER E Configure network settings to use various smart hub features such as Internet search, content sharing...

104 Network Settings (Wired) Connecting to a Wired Network There are three ways to attach your product to your LAN using cable. • You can attach your product to your LAN by connecting the LAN port on the back of your product to an external modem using a LAN cable.See the diagram below. The Modem Por...

105 Set the network connection to use Internet services such as perform software upgrades. Automatic Open Network Settings (Wired) Connect to the network using a LAN cable.Make sure a LAN cable is connected first. How to set up automatically 1 Set Network Type to Wired from the Open Network Settings...

106 Network Settings (Wireless) Connecting to a Wireless Network The LAN Port on the Wall LAN Cable Wireless IP sharer (router having DHCP server) Samsung recommends using IEEE 802.11n. When you play video over a network connection, the video may not play smoothly. ― Select a channel for the wireles...

108 10 When done, select OK at the bottom of the page, and then press E . The network test screen appears and the verification process starts. 11 When the connection has been verified, the “ Success! Your device is connected to the Internet. If you have any problems using online services, please con...

109 Server Network Settings MENU m → Network → Server Network Settings → ENTER E Connect to server To run Player connect to a network. • Server Address / TLS / Port ― If the TLS option is enabled, the server is configured to use https and data transfer is encrypted. ― Enter the server IP address and...

110 System Accessibility MENU m → System → Accessibility → ENTER E System Accessibility Start Setup Touch Control Time Auto Source Switching Power Control Eco Solution – The displayed image may differ depending on the model. High Contrast Set the background and font to high-contrast colours in Menu....

111 Start Setup MENU m → System → Start Setup → ENTER E System Start Setup – The displayed image may differ depending on the model. Touch Control MENU m → System → Touch Control → ENTER E Touch Control Touch Control Admin Menu Lock Off Off – The displayed image may differ depending on the model. Go ...

112 Time MENU m → System → Time → ENTER E Time Clock Set NTP Settings DST Power On Delay Off 0 – The displayed image may differ depending on the model. You can configure Clock Set or DST . Configure various time-related settings. ― Press the INFO button if you want to view the current time. Clock Se...

113 Turning on the display with Auto Source Switching On , and the previous video source selection is not active, the display will automatically search the different video input sources for active video. Auto Source Switching When the Auto Source Switching is On , the display video source will autom...

114 Power Control MENU m → System → Power Control → ENTER E Power Control Auto Power On PC module power Max. Power Saving Standby Control Network Standby Power Button Off On On Off Power on only – The displayed image may differ depending on the model. Auto Power On This feature automatically turns o...

115 Standby Control You can set the screen standby mode to be applied when an input signal is received. • Auto Power-saving mode will activate if no input signals are detected even though a source device is connected to the display.The message No Signal will appear if no source device is connected. ...

116 Eco Solution MENU m → System → Eco Solution → ENTER E Eco Solution Energy Saving Mode Eco Sensor Screen Lamp Schedule No Signal Power Off Auto Power Off Off On Off 15 minutes Off (Recommended) – The displayed image may differ depending on the model. Energy Saving Mode Reduce the power consumptio...

117 Screen Lamp Schedule Screen Lamp Schedule Enable or disable the lamp schedule. • Off / On Schedule 1, Schedule 2 Time The panel brightness will change to the brightness set in Lamp at a specified time. Lamp Adjust the panel brightness. A value closer to 100 makes the panel brighter. • 0 ~ 100 No...

118 Temperature Control MENU m → System → Temperature Control → ENTER E System Temperature Control 77 – The displayed image may differ depending on the model. This function detects the internal temperature of the product. You can specify the temperature range that is acceptable. The default temperat...

119 Manage external devices connected to your signage. ― External Device Manager is only available on the QBH, QHH, QMH models. Keyboard Manager Set up keyboards to use with your signage. You can add keyboards and configure their setting. Add Bluetooth Keyboard Connect a Bluetooth keyboard to your s...

120 The Change PIN screen will appear. Choose any 4 digits for your PIN and enter it in Enter a new PIN. . Reenter the same 4 digits in Enter the PIN again. . The product has memorised your new PIN. ― Default password: 0 - 0 - 0 - 0 ― Change the PIN to keep your device secure. Change PIN MENU m → Sy...

121 Security MENU m → System → Security → ENTER E · Security Safety Lock On Button Lock USB Auto Play Lock Mobile Connection Lock Remote Management Secured Protocol On Off Off Off Allow Off Power On Button – The displayed image may differ depending on the model. Safety Lock On ― Enter your 4 digit P...

122 Security Mobile Connection Lock Remote Management Secured Protocol Network Port USB Port Off Allow Off On On – The displayed image may differ depending on the model. Mobile Connection Lock Restrict other devices on your network, such as smart phones and tablets, to share content with your signag...

123 General MENU m → System → General → ENTER E General Smart Security Anynet+ (HDMI-CEC) HDMI Hot Plug Custom Logo Game Mode Empty Storage Irregular Video Wall On Off Off – The displayed image may differ depending on the model. Smart Security The security provided to protect your display device and...

124 Troubleshooting for Anynet+ Problem Possible Solution Anynet+ does not work. • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connectio...

126 General Smart Security Anynet+ (HDMI-CEC) HDMI Hot Plug Custom Logo Game Mode Empty Storage Irregular Video Wall On Off Off – The displayed image may differ depending on the model. Game Mode When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming ex...

127 Reset System MENU m → System → Reset System → ENTER E System Reset System – The displayed image may differ depending on the model. This option returns the current settings under system to the default factory settings.

128 Support Software Update MENU m → Support → Software Update → ENTER E The Software Update menu lets you upgrade your product software to the latest version. ― Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after completing the so...

129 Troubleshooting Guide – Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. Requirements Before Contacting Samsung Customer Service Centre Testing the Product Check if your product is operating normally b...

130 Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connection is secure. Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product ...

132 Screen issue The brightness and colour do not look normal. Go to Picture and adjust the screen settings such as Picture Mode , Colour , Brightness and Sharpness . Go to System and adjust the Eco Solution settings. Reset the screen settings to the default settings. Lines (red, green or blue) are ...

134 Remote control issue The remote control does not work. Make sure that the batteries are correctly in place (+/-). Check if the batteries are flat. Check for power failure. Make sure that the power cord is connected. Check for any special lighting or neon signs switched on in the vicinity. Source...

135 Other issue HDMI Black Level is not functioning properly on an HDMI device with YCbCr output. This function is available only when a source device, such as a DVD player and STB, is connected to the product via an HDMI (RGB signal) cable. There is no sound in HDMI mode. Displayed picture colours ...

137 Specifications General Model Name DB43J DB49J QM49H Panel Size 43 CLASS (42.5 inches / 107.9 cm) 49 CLASS (48.5 inches / 123.2 cm) 49 CLASS (48.5 inches / 123.2 cm) Display area 940.89 mm (H) x 529.25 mm (V)37.0 inches (H) x 20.8 inches (V) 1073.779 mm (H) x 604.00 mm (V)42.3 inches (H) x 23.8 i...

140 QB65H / QB75H / QH55H / QH65H / QM49H / QM55H / QM65H Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock(MHz) Sync Polarity (H/V) IBM, 640 x 480 31.469 59.940 25.175 -/- IBM, 720 x 400 31.469 70.087 28.322 -/+ MAC, 640 x 480 35.000 66.667 30.240 -/- MAC, 832 x 624 49.726 7...

144 Appendix Responsibility for the Pay Service (Cost to Customers) ― When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc...

145 Prevention of Afterimage Burn-in What is afterimage burn-in? Afterimage burn-in should not occur when the panel is operating normally. Normal operation refers to a continuously changing video pattern. If the panel displays a fixed pattern for an extended period of time a slight voltage differenc...

146 Licence Manufactured under license from Dolby Laboratories.Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Admini...

147 Terminology 480i / 480p / 720p / 1080i / 1080p ____ Each of the scanning rates above refers to the number of effective scanning lines that decides the screen resolution. The scanning rate may be indicated in i (interlaced) or p (progressive), depending on the scanning method.- ScanningScanning r...