Page 3 - About This Guide; Changes to This Guide
iii About This Guide Thank you for choosing the SoundPoint IP 670 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.This guide provides everything you n...
Page 5 - Contents
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . ...
Page 7 - End-User License Agreement for Polycom® Software
Contents vii Integrating With Microsoft Live Communications Server 2005 . . . . 4–7 Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 9 - Getting Started with Your Phone
1 - 1 1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 670 desktop phone.The SoundPoint IP 670 provides a powerful, yet flexible IP communications solution, delivering excellent voice qua...
Page 10 - Parts List
User Guide for the SoundPoint IP 670 Desktop Phone 1 - 2 Advanced Features of Your Phone on page 4-1 . To add a SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint IP Color Expansion Module on page 5-1 . If you require additional information or assista...
Page 11 - Assembling Your Phone; Connecting Network and Power Source
Getting Started with Your Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Phone This section des...
Page 13 - Connecting the Handset and Optional Headset
Getting Started with Your Phone 1 - 5 To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the shor...
Page 14 - Attaching the Base
User Guide for the SoundPoint IP 670 Desktop Phone 1 - 6 2. Connect the headset (optional) to the headset jack on the back of the phone. Attaching the Base You can attach the base to the SoundPoint IP 670 phone in one of two ways: • As a desk mount • As a wall mount Handset Headset(optional) For inf...
Page 17 - Registering Your Phone
Getting Started with Your Phone 1 - 9 Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.I...
Page 22 - Before You Use Your Phone; Using the Navigation Keys; Information Status
User Guide for the SoundPoint IP 670 Desktop Phone 1 - 14 Before You Use Your Phone Using the Navigation Keys To help you navigate menus and enter data, use these tips: • To scroll through lists, use and or hold down and . • Press the * key to page up. Press the # key to page down. Use these shortcu...
Page 23 - Using a USB Device to Record Calls
Getting Started with Your Phone 1 - 15 • Prompt text (for example, “Enter number”) • Time and date text The following figures provide some examples: Using a USB Device to Record Calls If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on you...
Page 24 - Cleaning the LCD Glass
User Guide for the SoundPoint IP 670 Desktop Phone 1 - 16 The USB port is on the back of your SoundPoint IP 670 as shown below: When you plug in the USB device, the USB device is supported and the message “USB device attached.” appears.When you remove the USB device, the message “USB device removed....
Page 25 - Customizing Your Phone
2 - 1 2 Customizing Your Phone You can customize your SoundPoint IP 670 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different cont...
Page 26 - Configuring Basic Settings; Changing the Appearance of Time and Date
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 2 Configuring Basic Settings You can configure the following basic settings through use of : • Appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language s...
Page 27 - Changing the Display Contrast
Customizing Your Phone 2 - 3 4. Using and , scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle display. Changing the Display Contrast To adjust the contrast on ...
Page 28 - Changing the Backlight Intensity
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 4 Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 670 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately...
Page 30 - Enabling the Headset Memor y Mode
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 6 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press to return to the idle display. Enabling the Headset Memor y Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the H...
Page 31 - Selecting the Correct Headset for Electronic Hookswitch; Selecting the Ring Type
Customizing Your Phone 2 - 7 Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. To select a headset that supports electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preferences > Headset > Analog ...
Page 32 - Changing the Language
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 8 4. Use and to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press to return to the idle display. Changing the Language Many languages...
Page 33 - Changing the Graphic Display Background
Customizing Your Phone 2 - 9 4. Press the Select soft key. Text that appears on the graphic display will change to the language of your choice. 5. Press to return to the idle display. Changing the Graphic Display Background You can change the picture or design design that appears on the graphic disp...
Page 34 - Changing the Soft Key Label Color
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 10 3. Use and to highlight the background you want. 4. Press the Select soft key. 5. Press to return to the idle display. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic display. A default so...
Page 35 - Muting the Microphone
Customizing Your Phone 2 - 11 2. Select Settings > Basic > Preferences > Label Color . Using the dial pad keys 1, 4, 7, and * change the red hues. Using the dial pad keys 2, 5, 8, and 0 change the green hues. Using the dail pad keys 3, 6, 9, and # change the blue hues. The Label soft key on...
Page 36 - Adjusting the Volume; Managing Call Lists
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 12 Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list contain...
Page 37 - Managing Contacts; Adding Contacts
Customizing Your Phone 2 - 13 Managing Contacts You can store a large number of contacts in your phone's local contact directory. Contact your system administrator for the exact number.You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may ...
Page 40 - Editing Contacts
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 16 4. Press to return to the idle display. Adding Contacts From the Corporate Director y To add a contact to your local contact director y from the corporate director y: 1. Press . 2. Select Corporate Directory . 3. Search for the contact.Refer ...
Page 41 - Deleting Contacts
Customizing Your Phone 2 - 17 2. Select Contact Directory . 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key 5. Edit the contact information. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press t...
Page 42 - Placing Calls to Contacts; Searching for Contacts
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 18 Placing Calls to Contacts To place a call to a contact in the local contact director y: 1. Press . 2. Select Contact Directory . 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press t...
Page 45 - Managing Incoming Calls
Customizing Your Phone 2 - 21 — Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Byron Smith as the first name and last name. Press the Submit soft key. In this example, Bryon Smith appears in the search results. You can dial any successful matches from the...
Page 46 - Rejecting Calls
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 22 To set a distinctive ring type for a contact: 1. Press . 2. Select Contact Directory . 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key, and then scroll to the R...
Page 47 - Diverting Calls
Customizing Your Phone 2 - 23 4. Press the Edit soft key, and then scroll to the Auto Reject field. 5. Use and to select Enabled. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Diverting Calls You can customize your phone so that incoming c...
Page 48 - System Customizations; Supporting Multiple Lines
User Guide for the SoundPoint IP 670 Desktop Phone 2 - 24 7. Use and to select Enabled. 8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press to return to the idle display. System Customizations The following section details how your system administrator can customize your Soun...
Page 49 - Supporting Multiple Line Keys Per Line; Supporting Shared Lines
Customizing Your Phone 2 - 25 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incomi...
Page 52 - Placing Calls
User Guide for the SoundPoint IP 670 Desktop Phone 3 - 2 To customize your phone, refer to Customizing Your Phone on page 2-1 . To read about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 4-1 . To add a SoundPoint IP Expansion Module to your SoundPoint IP ...
Page 54 - Answering Calls
User Guide for the SoundPoint IP 670 Desktop Phone 3 - 4 To place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press .Dial the desired number using the dial pad. — With the optional headset conn...
Page 57 - Ending Calls
Using the Basic Features of Your Phone 3 - 7 To answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. — Press or the Hold soft key ...
Page 58 - Redialing Numbers; Placing Calls on Hold
User Guide for the SoundPoint IP 670 Desktop Phone 3 - 8 Redialing Numbers To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-11 . Placing Calls on Hold During a cal...
Page 59 - Hosting Conference Calls
Using the Basic Features of Your Phone 3 - 9 Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears...
Page 62 - Managing Conferencing Calls
User Guide for the SoundPoint IP 670 Desktop Phone 3 - 12 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conferencing Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. The Manage Conference page appears. Press the Mor...
Page 64 - Adding Parties to Conference Calls
User Guide for the SoundPoint IP 670 Desktop Phone 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key.The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party pre...
Page 66 - Joining Conferences; Ending Conferencing Calls
User Guide for the SoundPoint IP 670 Desktop Phone 3 - 16 Joining Conferences To join two conferences: Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time. >> From the idle display, press the Join soft key. Both conferenc...
Page 67 - Transferring Calls
Using the Basic Features of Your Phone 3 - 17 Transferring Calls A call can be transferred in one of three ways: • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transf...
Page 69 - Forwarding Calls
Using the Basic Features of Your Phone 3 - 19 Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding ). You can also forward calls while your phone rings (refer to Dynamic Forwarding ). You can forward all incoming calls to...
Page 71 - Enabling Do Not Disturb
Using the Basic Features of Your Phone 3 - 21 To disable call forwarding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are configured on your phone, select the line to forward from the list using and . 3. Using and , select the forwarding type you want to c...
Page 75 - Using Voice Mail
Using the Basic Features of Your Phone 3 - 25 Using Voice Mail You can access voice mail messages from your phone. Your voice mail is saved in a centralized location.Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and...
Page 77 - Using Multiple Call Appearances
4 - 1 4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 670 desktop phone. The topics include: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Recording a Call • Playing Back a Record...
Page 79 - Using Text Messaging
Using the Advanced Features of Your Phone 4 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”.To place an additional call on the sam...
Page 81 - Using Buddy Lists; Presence Settings
Using the Advanced Features of Your Phone 4 - 5 Using Buddy Lists A buddy list is a list of users/devices whose status or “presence” you can monitor. Users update their presence setting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you can view their status in real-time from your ph...
Page 82 - Managing Buddies
User Guide for the SoundPoint IP 670 Desktop Phone 4 - 6 Managing Buddies To add or delete a contact from your buddy list: 1. Press . 2. Select Contact Directory . 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key. 5. Sc...
Page 83 - Integrating With Microsoft Live Communications Ser ver 2005
Using the Advanced Features of Your Phone 4 - 7 8. Press to return to the idle display. Integrating With Microsoft Live Communications Ser ver 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Of...
Page 84 - Recording a Call
User Guide for the SoundPoint IP 670 Desktop Phone 4 - 8 6. Use and to enable or disable the Access field. When Access is enabled, you allow the contact to see your presence. When Access is disabled, you prevent the contact from seeing your presence.The default for Access is Disabled. 7. Press to re...
Page 86 - Recording Calls
User Guide for the SoundPoint IP 670 Desktop Phone 4 - 10 If you remove the USB flash drive during recording, recording stops and the message “USB device removed unsafely. Recording cancelled.” appears. This section includes information on: • Recording Calls • Recording Conferences • Pausing and Res...
Page 87 - Recording Conferences
Using the Advanced Features of Your Phone 4 - 11 2. Press the Record soft key. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records.If you press the Back soft key, you can access the top-level soft keys (for example, Hold , EndCall , Trnsfer ,...
Page 88 - Pausing and Resuming Recording
User Guide for the SoundPoint IP 670 Desktop Phone 4 - 12 Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, recording continues with the same .wav file. To pause a recording: >> Press the Pause soft key. “*P*” appears whe...
Page 89 - Playing Back a Recorded Call
Using the Advanced Features of Your Phone 4 - 13 Playing Back a Recorded Call If the Call Recording and Playback feature is available, and a removable USB flash drive is plugged into the USB port of your SoundPoint IP 670, you can play back calls that you recorded on your phone. You can browse the r...
Page 90 - Browsing Recorded Calls; Playing Back Recorded Calls
User Guide for the SoundPoint IP 670 Desktop Phone 4 - 14 This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Playing Back Recorded Calls Browsing Recorded Calls To browse the recorded files: 1. Press . 2. Select Features > USB De...
Page 92 - Answering a Call While Playing Back Recorded Calls
User Guide for the SoundPoint IP 670 Desktop Phone 4 - 16 6. Press to return to the idle display. Answering a Call While Playing Back Recorded Calls You are playing back a file and an incoming call arrives. Playback pauses and the phone rings. To answer a call using the speakerphone: >> Do one...
Page 93 - Restarting Your Phone
Using the Advanced Features of Your Phone 4 - 17 When the call ends, the idle display appears. If you decide to reject the incoming call, press the Resume soft key, and playback will resume. For more information, refer to Playing Back Recorded Calls on page 4-14 . Restarting Your Phone Periodically,...
Page 97 - Connecting the SoundPoint IP Color Expansion Module
Using the SoundPoint IP Color Expansion Module 5 - 3 Connecting the SoundPoint IP Color Expansion Module This section describes how to attach the SoundPoint IP Color Expansion Module to your phone. You can attach up to three SoundPoint IP Color Expansion Modules. To connect a SoundPoint IP Color Exp...
Page 98 - Features of the SoundPoint IP Color Expansion Module
User Guide for the SoundPoint IP 670 Desktop Phone 5 - 4 Features of the SoundPoint IP Color Expansion Module The features of the SoundPoint IP Color Expansion Module are: 5 1 4 2 3 2 Item Description 1 Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the phone....
Page 99 - Adjusting the Display Contrast; Adjusting the Backlight
Using the SoundPoint IP Color Expansion Module 5 - 5 Adjusting the Display Contrast To adjust the display contrast on a SoundPoint IP ColorExpansion Module, refer to Changing the Display Contrast on page 2-3 . Adjusting the Backlight To adjust the backlight on a SoundPoint IP Color Expansion Module,...
Page 102 - Using the Busy Lamp Field
User Guide for the SoundPoint IP 670 Desktop Phone 5 - 8 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press to return to the idle display. For more information on assigning speed dial keys, refer to Assigning Speed Dial Keys on page 3-23 . Using the Busy Lamp Field The busy ...
Page 103 - Troubleshooting Your Phone
6 - 1 6 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 670 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommend...
Page 104 - Power and Startup
User Guide for the SoundPoint IP 670 Desktop Phone 6 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 670 phone has no power. Do one of the following: • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly ...
Page 105 - Controls
Troubleshooting Your Phone 6 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 670 phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known...
Page 106 - Access to Screens and Systems
User Guide for the SoundPoint IP 670 Desktop Phone 6 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 670 phone is not in an active state. Do one of the following: • Press the keys more slowly. • Check with your ...
Page 107 - Calling
Troubleshooting Your Phone 6 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 670 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (t...
Page 109 - Displays
Troubleshooting Your Phone 6 - 7 Displays Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 670 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN...
Page 110 - Audio
User Guide for the SoundPoint IP 670 Desktop Phone 6 - 8 Audio Productivity Suite Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ens...
Page 111 - Testing Phone Hardware
Troubleshooting Your Phone 6 - 9 Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings,...
Page 113 - Regulatory Notices
Safety Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S....
Page 119 - Index
Index – 1 Index Symbols # key, page down shortcut 1–14 * key, page up shortcut 1–14 A AC power 1–4 answering calls 3–4 , 3–5 , 5–6 assembling your phone 1–3 assigning speed dial keys 3–23 , 5–6 attended transfer 3–17 B backlight intensity 2–4 base, attaching 1–6 blind transfer 3–17 block buddies 4–6...
Page 123 - DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or...
