Page 3 - About This Guide
iii About This Guide Thank you for choosing the Polycom CX300 desktop phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX300 desktop phone to a computer running Microsoft ® Office Communicator 2007 R2 allows you to pl...
Page 5 - Contents
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2As...
Page 7 - Getting Started with Your Phone
1 - 1 1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom CX300 desktop phone.The Polycom CX300 provides a flexible and efficient means to access the advanced communication functions of Microsoft ...
Page 8 - Parts List; Assembling Your Phone
User Guide for the Polycom CX300 Desktop Phone 1 - 2 Parts List The following components are included in your Polycom CX300 package: 1. Polycom CX300 desktop phone with attached USB Cable 2. Handset 3. Handset cord 4. Quick Start Guide and registration card Check this list before installation to ens...
Page 9 - Connecting the Handset and Optional Headset
Getting Started with Your Phone 1 - 3 • Connect the Polycom CX300 to your computer If your phone is already assembled and connected to your computer, go directly to Features of Your Phone on page 1-5 . Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connec...
Page 10 - Connecting the Phone to Your Computer
User Guide for the Polycom CX300 Desktop Phone 1 - 4 Connecting the Phone to Your Computer To connect the Polycom CX300 desktop phone to your computer: >> Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer. Upon powering up your phone, a splash screen a...
Page 11 - Features of Your Phone
Getting Started with Your Phone 1 - 5 Features of Your Phone The features of the Polycom CX300 desktop phone are: 1. Graphic Display— Shows information about calls, messages, time, date, and other relevant data.An example of the idle screen is shown below. The display backlight is lit when: — You ar...
Page 13 - Before You Use Your Phone; Phone Location
Getting Started with Your Phone 1 - 7 Before You Use Your Phone Phone Location Place your phone in a well-ventilated, flat, level, clean, and dry location near your computer. Connecting to Microsoft Office Communicator 2007 R2 After you have plugged the USB (connected to your phone) into your comput...
Page 16 - Usage Guidelines
User Guide for the Polycom CX300 Desktop Phone 1 - 10 4. Press * to exit. Text Size Setting Two font sizes are supported for most languages: • A normal size • A larger size (factory default) To change the size of the display text: 1. After you press the 5 dial pad key during startup, press 1 to cont...
Page 18 - Placing Calls
User Guide for the Polycom CX300 Desktop Phone 2 - 2 This chapter also provide information on: • Using Your Phone with Microsoft Office Live Meeting • Changing the Language • Restarting Your Phone To troubleshoot issues with the phone, refer to Troubleshooting Your Phone on page 3-1 . This guide onl...
Page 20 - Answering Calls; Ending Calls
User Guide for the Polycom CX300 Desktop Phone 2 - 4 Answering Calls When you get an incoming voice call, Microsoft Office Communicator 2007 R2 displays an audio popup notification in the lower right corner of your computer’s display. The popup provides contextual information about the caller to hel...
Page 21 - Redialing Numbers; Muting the Microphone
Using the Basic Features of Your Phone 2 - 5 Redialing Numbers The last placed call is any of the following: • The call you just completed on your phone • The call you just completed using Microsoft Office Communicator 2007 R2 • The number you entered on your phone, but the call was unsuccessful • T...
Page 22 - Putting Calls on Hold; Forwarding Calls
User Guide for the Polycom CX300 Desktop Phone 2 - 6 Putting Calls on Hold During a call, you may place a call on hold. If there is an incoming call while you are in another call, pressing the Hold key puts the first call on hold and answers the second call. If you are on a call and there is another...
Page 23 - Using Voice Mail
Using the Basic Features of Your Phone 2 - 7 Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone.The presence of new voice mail messages is indicated by a Message Waiting Indicator on the Polycom CX300 . To listen to voice messages: 1. Press and ho...
Page 24 - Changing the Language
User Guide for the Polycom CX300 Desktop Phone 2 - 8 To use the phone to place a call while Microsoft Office Live Meeting is streaming on the phone: ¾ Press the Speakerphone key to put the phone off-hook and place a call.If the phone is already off-hook, pressing the Speakerphone key again places th...
Page 25 - Restarting Your Phone
Using the Basic Features of Your Phone 2 - 9 Restarting Your Phone On rare occasions, your phone may experience a problem that will require it to be restarted. Contact your system administrator before doing so. To restart the phone: ¾ Unplug the phone from the computer, then plug it back in.The rest...
Page 27 - Troubleshooting Your Phone; Power and Startup
3 - 1 3 Troubleshooting Your Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls, Placing and Receiving Calls • Access to Systems • Audio • Microsoft Office Communicator 2007 R2 If you still need assistance, con...
Page 28 - Controls, Placing and Receiving Calls
User Guide for the Polycom CX300 Desktop Phone 3 - 2 Controls, Placing and Receiving Calls Symptom Problem Corrective Action The Polycom CX300 keys do not provide call control as described in this guide. Your Microsoft Office Communicator 2007 R2 client or your Microsoft Office Communication Server ...
Page 29 - Access to Systems
Troubleshooting Your Phone 3 - 3 Access to Systems Audio Symptom Problem Corrective Action There is no response from key presses. The Polycom CX300 desktop phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Make a call to the phone to check for inbound call ...
Page 30 - Microsoft Office Communicator 2007 R2
User Guide for the Polycom CX300 Desktop Phone 3 - 4 Microsoft Office Communicator 2007 R2 Pressing the Speakerphone key has no effect. The sound still comes out of the handset earpiece. The Audio settings in your Microsoft Office Communicator 2007 R2 client are not correct. Adjust the audio setting...
Page 31 - Safety Notices
Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., ...
Page 35 - Index
Index – 1 Index A adjusting volume 2–5 answering calls 2–4 assembling your phone 1–2 C calls answering 2–4 ending 2–4 forwarding 2–6 on hold 2–6 placing 2–2 redialing numbers 2–5 using speakerphone 2–2 with handsets 2–2 , 2–3 with headsets 2–2 , 2–3 changing phone settings 1–8 configuring Microsoft ...