Page 3 - About This Guide; Changes to This Guide
iii About This Guide Thank you for choosing the SoundPoint IP 450 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.This guide provides everything you n...
Page 5 - Contents
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Registering Your Ph...
Page 7 - End-User License Agreement for Polycom® Software
Contents vii Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5Displays . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 9 - Getting Started with Your Phone
1 - 1 1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 450 desktop phone.The SoundPoint IP 450 provides a powerful, yet flexible IP communications solution, delivering excellent voice qua...
Page 10 - Registering Your Phone
User Guide for the SoundPoint IP 450 Desktop Phone 1 - 2 Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered...
Page 14 - Before You Use Your Phone; Navigating Menus and Entering Data
User Guide for the SoundPoint IP 450 Desktop Phone 1 - 6 Before You Use Your Phone Navigating Menus and Entering Data To help you navigate menus and enter data, use these tips: • To scroll through lists, use and , or hold down and . • Press the * key to page up. Press the # key to page down. Use the...
Page 15 - Information Status
Getting Started with Your Phone 1 - 7 • To enter text using the dial pad, press the number keys one or more times. For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode, the title will show whether keys will generate digits (1), upper-case (A), or lower-case (a) characters— use...
Page 17 - Customizing Your Phone; Configuring Basic Settings
2 - 1 2 Customizing Your Phone You can customize your SoundPoint IP 450 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different cont...
Page 18 - Changing the Appearance of Time and Date
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 2 • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Background pattern • Soft key label color You can mute the microphone and adjust the volume using separate keys. Changin...
Page 19 - Changing the Display Contrast
Customizing Your Phone 2 - 3 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle screen. Changing the Display Contrast To adjust the contrast on the screen to a comfortable level: 1. Press . 2. Select Settings > Basic...
Page 20 - Changing the Backlight Intensity
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 4 Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 450 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately...
Page 22 - Enabling the Headset Memor y Mode; Selecting the Correct Headset for Electronic Hookswitch
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 6 10. Press to return to the idle screen. Enabling the Headset Memor y Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settings > Basic >...
Page 23 - Selecting the Ring Type
Customizing Your Phone 2 - 7 To select a headset that supports electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preferences > Headset > Analog Headset Mode . 3. Scroll to select your headset, and then press the Select soft key. 4. Press to return to the idle screen. Selecti...
Page 24 - Changing the Language
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 8 Changing the Language Many languages are supported by the SoundPoint IP 450 phone. To change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll to highlight the language you want.You can choose fr...
Page 25 - Changing the Background
Customizing Your Phone 2 - 9 Changing the Background You can change the picture or design that appears on the screen. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator. To change the graphic background: 1. Pres...
Page 26 - Changing the Soft Key Label Color
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 10 One of the background selections is shown below. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic display. A default soft key label color displays when the phone starts up (shown below). Fo...
Page 27 - Muting the Microphone; Managing Call Lists
Customizing Your Phone 2 - 11 3. Press the Save soft key. Press the Reset soft key to reset the color to the default color. Press the Undo soft key to undo your last change. 4. Press to return to the idle display. Muting the Microphone During a call, press . The Message Waiting Indicator turns red a...
Page 28 - Managing Contacts
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 12 Manage the call list by doing the following: • To edit the phone number, press the Edit soft key. • To return the call, press the Dial soft key. • To view information about the call, press press the More soft key followed by the Info soft key...
Page 29 - Adding Contacts
Customizing Your Phone 2 - 13 Adding Contacts You can add contacts to your contact directory: • Manually • From a call list • From your corporate directory Adding Contacts Manually To add a contact to the local contact director y manually: 1. Press . 2. Select Features > Contact Directory . 3. Pr...
Page 32 - Editing Contacts; Deleting Contacts
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 16 6. Press to return to the idle screen. Editing Contacts To edit a contact in the local contact director y: 1. Press . 2. Select Features > Contact Directory . 3. Scroll to highlight the contact.You can also use the * key to page up and the...
Page 33 - Placing Calls to Contacts
Customizing Your Phone 2 - 17 4. Press the More soft key twice, and then press the Delete soft key. The contact is deleted from the directory. 5. Press to return to the idle screen. Placing Calls to Contacts Placing Calls From the Contact Director y To place a call to a contact in the local contact ...
Page 36 - Managing Incoming Calls; Distinguishing Calls
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 20 Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distingui...
Page 37 - Rejecting Calls; Diverting Calls
Customizing Your Phone 2 - 21 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. To send incoming calls from a contact directly to voice mail: 1. Press . 2. Select Features > Contact Directory . 3. Scroll to highlig...
Page 38 - System Customizations; Supporting Multiple Lines
User Guide for the SoundPoint IP 450 Desktop Phone 2 - 22 4. Press the Edit soft key, and then scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Scroll to select Enabled. 8. Press the Save soft k...
Page 39 - Supporting Multiple Line Keys Per Line; Supporting Shared Lines
Customizing Your Phone 2 - 23 • Two lines, 3165 and 3166 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the screen could resemble th...
Page 42 - Placing Calls
User Guide for the SoundPoint IP 450 Desktop Phone 3 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your SoundPoint IP 450 phone: • using the handset • using the speakerphone • usin...
Page 44 - Answering Calls
User Guide for the SoundPoint IP 450 Desktop Phone 3 - 4 Answering Calls When you are not in another call, you can answer a call in three ways: • Using the handset • Using the speakerphone • Using the headset The steps for answering an incoming call when you are in another call are different if your...
Page 47 - Ending Calls; Redialing Numbers; Placing Calls on Hold
Using the Basic Features of Your Phone 3 - 7 Ending Calls To end a call: >> Do one of the following: — If you are using the handset, press the EndCall soft key or replace the handset. — If you are using a headset, press . — If your are using the speakerphone, press . Redialing Numbers To redia...
Page 48 - Hosting Conference Calls
User Guide for the SoundPoint IP 450 Desktop Phone 3 - 8 Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the...
Page 53 - Adding Parties to Conference Calls
Using the Basic Features of Your Phone 3 - 13 Adding Parties to Conference Calls You are currently hosting a conference call between a number of parties. To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in ...
Page 54 - Joining Conferences; Splitting Conference Calls; Ending Conference Calls; Transferring Calls
User Guide for the SoundPoint IP 450 Desktop Phone 3 - 14 Joining Conferences To join two conferences: Previously you set up two separate calls. Only one conference can be active at a time. >> From the either call (the one on hold or the active one), press the Join soft key.Both calls are join...
Page 56 - Forwarding Calls
User Guide for the SoundPoint IP 450 Desktop Phone 3 - 16 2. Press the Blind soft key. 3. Do one of the following steps: — Enter the number to which you want to transfer the call. — Refer to Placing Calls on page 3-2 . At this point, the call is connected to the number to which you are transferring ...
Page 58 - Enabling Do Not Disturb
User Guide for the SoundPoint IP 450 Desktop Phone 3 - 18 A moving arrow appears on the line label to confirm call forwarding is enabled. To disable call forwarding: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on your phone, select the line to forward fro...
Page 59 - Assigning Speed Dial Keys
Using the Basic Features of Your Phone 3 - 19 To enable Do Not Disturb: >> Press , then select Features > Do Not Disturb . A flashing icon and text on the screen indicate that Do Not Disturb is enabled. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unles...
Page 61 - Using Voice Mail
Using the Basic Features of Your Phone 3 - 21 7. Press to return to the idle screen. To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press the More soft key, and then pre...
Page 63 - Using Multiple Call Appearances
4 - 1 4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 450 desktop phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Restarting Your Phone...
Page 64 - Using Text Messaging
User Guide for the SoundPoint IP 450 Desktop Phone 4 - 2 The following figure shows an incoming call from Adam Kirk on the same line. To answer an incoming call when configured for multiple call appearances: >> Do one of the following: — Press or the Hold soft key to place the original call on...
Page 66 - Using Buddy Lists
User Guide for the SoundPoint IP 450 Desktop Phone 4 - 4 2. If multiple lines are configured on your phone, scroll to select the line to retrieve messages from. 3. Press the New soft key. 4. Enter the number.Use the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes....
Page 67 - Changing Presence Settings; Managing Buddies
Using the Advanced Features of Your Phone 4 - 5 Changing Presence Settings To view and change your presence settings: 1. Do one of the following: — Press . Select Features > Presence > My Status . — Press the MyStat soft key. 2. Scroll through the list, and then press the Select soft key to se...
Page 68 - Integrating With Microsoft Live Communications Ser ver 2005
User Guide for the SoundPoint IP 450 Desktop Phone 4 - 6 6. Scroll to select Enabled.When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the contact is removed from your buddy list.The default for Watch Buddy is Disabled. 7. Press the Save soft key. 8....
Page 69 - Restarting Your Phone
Using the Advanced Features of Your Phone 4 - 7 To add a contact to your buddy list: 1. Press . 2. Select Features > Presence > Buddy Status . 3. Press the More soft key. 4. Press the Add soft key. 5. Enter the number of the contact. 6. Press the Submit soft key. 7. Press to return to the idle...
Page 71 - Troubleshooting Your Phone
5 - 1 5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 450 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommend...
Page 72 - Power and Startup
User Guide for the SoundPoint IP 450 Desktop Phone 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 450 phone has no power. Do one of the following: • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly ...
Page 73 - Controls
Troubleshooting Your Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 450 phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known...
Page 74 - Access to Screens and Systems
User Guide for the SoundPoint IP 450 Desktop Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 450 phone is not in an active state. Do one of the following: • Press the keys more slowly. • Check with your ...
Page 75 - Calling
Troubleshooting Your Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 450 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (t...
Page 77 - Displays
Troubleshooting Your Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 450 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN...
Page 78 - Audio
User Guide for the SoundPoint IP 450 Desktop Phone 5 - 8 Audio Productivity Suite Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ens...
Page 79 - Testing Phone Hardware
Troubleshooting Your Phone 5 - 9 Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings,...
Page 81 - Regulatory Notices
Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...
Page 87 - Index
Index – 1 Index Symbols # key, page down shortcut 1–6 * key, page up shortcut 1–6 A advanced features 4–1 answering calls 3–4 assigning speed dial keys 3–19 B backlight intensity, adjusting 2–4 basic features 3–1 block buddies 4–6 buddy lists 4–4 buddy status 4–7 C call lists missed calls 2–11 place...
Page 89 - DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or...
