Page 3 - Welcome
3 Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS510A/CS520A wireless headset system. Please refer to the separate safety instructions for important product safety information prior to installation or use of the pr...
Page 4 - What’s in the box; Telephone interface cable
4 What’s in the box Telephone interface cable Power supply Base Headset Model WH350A (binaural) shown - Model WH300A (monaural) available
Page 5 - Base and headset basics; Headset overview; Base overview
5 Base and headset basics 1 Call/mute LED 2 Power on/subscription LED 3 Charging LED 4 Subscription button 5 Narrowband/wideband audio switch 6 Power jack 7 Handset lifter/EHS cable jack 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial* 11 Speaking volume dial* 12 Confi...
Page 6 - Accessories
6 Accessories 1 Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off the hook. Enables remote call answer/end with your headset. 2 HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset 2 1
Page 8 - This section describes how to connect the base to your desk phone.; Connect the power; Connect your desk phone
8 This section describes how to connect the base to your desk phone. Connect the power Plug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The power on LED will be solid white. Charge the headset Place the headset in the chargin...
Page 9 - Connect and configure your desk phone
9 Connect and configure your desk phone There are three set-up options for connecting the CS510A/CS520A to your desk phone. Select one of the following and continue. • Desk phone (standard) • Desk phone + HL10 lifter (sold separately) • Desk phone + EHS cable (sold separately) NOTE If you will be us...
Page 10 - Check configuration and make a test call
10 Check configuration and make a test call 1 If your desk phone has a volume control, set it to mid-range. 2 Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume as well. listening volume dial ( ) = 2 and speaking volume dial ( ) = 2 con...
Page 11 - Desk phone plus HL10 lifter (sold separately)
11 Desk phone plus HL10 lifter (sold separately) NOTE First follow the steps above for Desk phone (standard) . 1 Firmly press the handset lifter power cord into the handset lifter jack. USE 2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the...
Page 12 - Extender arm; Ringer microphone
12 If you do not hear a dial tone 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 2 Repeat steps 2 to 5 above as necessary until you hear a dial tone. 3 When you hear a dial tone, secure the lifter as described in Steps 6 to 8. Additional parts (if requ...
Page 13 - For Nortel phones only; Desk phone plus EHS cable
13 For Nortel phones only Desk phone plus EHS cable 1 Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide. NOTE For further installation information, refer to the EHS Getting Started guide that came with your EHS cabl...
Page 14 - Position your base
14 Position your base The minimum recommended separation between your desk phone and the base is 15 centimetres. The minimum recommended separation between the base and computer is 30 centimetres. Incorrect position can cause noise and interference problems. 15cm 30cm
Page 15 - Headset controls; Talk time; Your headset
15 Now that you’ve adjusted your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls and more. Headset controls 5 4 3 1 2 1 Volume [–] button Press to lower volume 2 Headset LED Flashes green when in use 3 Call control button Place, a...
Page 16 - Battery; Muting your headset during a call
16 Battery This product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics. Low battery warning If you are on a call and the headset battery is critically low, you will...
Page 17 - Your base
17 Base phone button and switches 1 Subscription button The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following tw...
Page 18 - Wideband/narrowband audio switch; Auto answer switch
18 2 Wideband/narrowband audio switch The CS510A/CS520A has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the wideband-narrowband audio switch to yellow for wideband. NOTE: Talk time will be reduced when operating in wideb...
Page 19 - Place an outgoing call; Answer an incoming call; Conference up to three additional headsets; Daily use
19 Place an outgoing call 1 Wearing your headset, press the headset call control button. 2 Remove the handset from the cradle. You will hear a dial tone. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accesso...
Page 20 - Troubleshooting
20 Headset Headset has to be charged too often.Talk time is not as long as stated. Switch the Wideband-Narrowband audio switch to narrowband (black). Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Call Plantronics at (800) 544-4660 for factory rep...
