Pitney Bowes DM800 - Manual

SV61162 Rev. C i DM800™ Series Digital Mailing System Operating Guide Contents Pitney Bowes Contact Information ListChapter 1 - Read this FirstChapter 2 - Meet the DM800™ Series Digital Mailing System Chapter 3 - Mail in a MinuteChapter 4 - Running MailChapter 5 - Mailing System SetupChapter 6 - Add...

i Pitney Bowes Contact Information List PB Web Sites ▪ For frequently asked questions, go to: http://www.pb.com ▪ To place requests for service or training, go to: http://www.pb.com and click on My Account . ▪ To order PB supplies and accessories, go to: http://www.pb.com and click on Online Store ....

SV61162 Rev. C 1-1 Read This First Contents What’s in This Guide ..................................... 1-2Other Information .......................................... 1-3What You Need to Know ............................. 1-4Safety Requirements .................................... 1-4Important Infor...

1-2 SV61162 Rev. C 1 • Read this First Chapter 1 - Read this First contains important information about USPS requirements and equipment and telephone safety precautions. Chapter 2 - Meet the DM800™ Series Digital Mailing System gives an overview of the mailing system and the location of each control...

SV61162 Rev. C 1-3 DM800™ Series Digital Mailing System Operating Guide Other Information This section describes other sources of information available for the DM800™ Series Digital Mailing System. Publications Postage By Phone ® Meter Payment System Guide This booklet details all the features of th...

1-4 SV61162 Rev. C 1 • Read this First What You Need to Know Since your postage meter (Postal Security Device) is licensed by the United States Postal Service (USPS), you must follow a few basic require- ments. USPS Requirements • Mail must have the correct date and postage amount in the meter stamp...

SV61162 Rev. C 1-5 DM800™ Series Digital Mailing System Operating Guide • To reduce the risk of fire or electrical shock, DO NOT attempt to re- move covers or disassemble the equipment. The housing encloses hazardous parts. If any components are dropped or otherwise dam- aged, report such damage to ...

SV61162 Rev. C 1-7 DM800™ Series Digital Mailing System Operating Guide DJPS/DMPS Power Stacker WARNING! Follow normal safety precautions for all office equip- ment whenever using the DJPS/DMPS power stacker. · Use only Pitney Bowes approved supplies, in particular aerosol dust- ers. Improper storag...

1-8 SV61162 Rev. C 1 • Read this First · Ensure there is no strain on the power cord where it becomes jammed between the equipment, walls or furniture. · Be certain the area in front of the wall receptacle into which the ma- chine is plugged is free from obstruction. · To prevent overheating, do not...

SV61162 Rev. C 1-9 DM800™ Series Digital Mailing System Operating Guide Important Information About Powering Your DM Series™ Digital Mailing System Off NO NO NO YES OFF ON Your DM Series™ Digital Mailing System is designed to remain powered on at all times. This is necessary so that the printer stat...

SV61162 Rev. C 2-1 Introducing the DM800™ Series Digital Mailing System .............................................. 2-2Features and Benefits .................................. 2-2Parts of the Mailing System .......................... 2-5 Meet the DM800™ Series Digital Mailing System 2 Contents

2-2 SV61162 Rev. C 2 • Meet the DM800™ Series Digital Mailing System The DM Series™ Digital Mailing System is an easy-to-use mailing system you can tailor to satisfy the unique requirements of your organization. This system:• Automatically feeds a stack of mail.• Moistens and seals the envelope flap...

SV61162 Rev. C 2-3 DM800™ Series Digital Mailing System Operating Guide Easy-To-Use IntelliLink® Control Center The IntelliLink® Control Center is mounted on the top of your mailing sys- tem and features a large easy-to-read graphic display, function keys and alpha and numeric keypads. A series of m...

2-4 SV61162 Rev. C 2 • Meet the DM800™ Series Digital Mailing System Accounting and Reporting The standard accounting and reporting feature allows you to store postage costs for 25 accounts, or you can purchase options for storing 100 or 300 accounts. You can run reports on single or multiple accoun...

SV61162 Rev. C 2-5 DM800™ Series Digital Mailing System Operating Guide Parts of the Mailing System This section describes the parts of your DM800™ Series Digitial Mailing System and includes:• The DM800™ Digital Mailing System Exterior, including the WEIGH-ON-THE-WAY™ (WOW™) Module • DM800™ Series ...

2-6 SV61162 Rev. C 2 • Meet the DM800™ Series Digital Mailing System Art card Slot for quick ref- erence card set DropStacker The DM800i™ Digital Mailing System IntelliLink® Control Center Printer cover Feed cover Thickness adjustment knob Integrated platform scale Feed deck Transport release knob S...

SV61162 Rev. C 2-7 DM800™ Series Digital Mailing System Operating Guide Right Side View of the DM800i™ Digital Mailing System with Optional DJPS Power Stacker DJPS Power Stacker DM800i™ Digital Mailing System with Optional WOW™ WEIGH-ON-THE-WAY™ (WOW™) Module

2-8 SV61162 Rev. C 2 • Meet the DM800™ Series Digital Mailing System Connectors on the Back of the Mailing System Base Dual External Device Ports - Two USB ports are located on the back, lower right side of the machine. These provide communications with exter- nal devices like a printer, an external...

SV61162 Rev. C 2-9 DM800™ Series Digital Mailing System Operating Guide Connectors on the Back of the IntelliLink® Control Center Internal Analog Phone Line Connector - Depending on the version of your IntelliLink® Control Center, you may have an internal analog modem. The Internal Analog Phone Line...

2-10 SV61162 Rev. C 2 • Meet the DM800™ Series Digital Mailing System Connecting the IntelliLink® Control Center to a Remote Phone Line External Modem Connections - Back of the IntelliLink® Control Center This figure shows the connection between an external modem and the USB modem connector on the b...

SV61162 Rev. C 2-11 DM800™ Series Digital Mailing System Operating Guide Top Release Jam Lever/Lower Release Lever - Lift these to clear jams on the Feed deck. Pressure-Sensitive Postage Tape - The DM800™ Digital Mailing System uses this pressure sensitive tape to print reports and meter stamps for ...

2-12 SV61162 Rev. C 2 • Meet the DM800™ Series Digital Mailing System Interior of DM800i™ Digital Mailing System with Optional WOW™ (Under the Feed Cover and WOW™ Cover) Parts of the Mailing System continued WOW™ transport jam release lever WOW™ Transport Jam Release Lever - Pull this to clear jams ...

SV61162 Rev. C 2-13 DM800™ Series Digital Mailing System Operating Guide Ink Cartridge - This contains the ink used to create the meter stamp. Printhead - This produces the meter stamp. Interior of DM800i™ Digital Mailing System (Under the Printer Cover) Ink cartridge Printhead

2-14 SV61162 Rev. C 2 • Meet the DM800™ Series Digital Mailing System The IntelliLink® Control Center 1. Five Screen Keys - The five keys directly to the left of the display screen allow you to select options displayed on the screen. 2. Lock Button - If no account is selected, this locks the Intelli...

2-16 SV61162 Rev. C 2 • Meet the DM800™ Series Digital Mailing System The Main Screen The content of the main screen depends upon the current mode of the machine. Main screens are the only screens that contain a meter stamp replica area and a main status area.The main screen enters a sleep mode afte...

SV61162 Rev. C 3-1 Mail In A Minute Contents Mail In A Minute ............................................. 3-2Preparing Your Mail ...................................... 3-2Running the Mail ........................................... 3-4Printing Postage Tapes ................................. 3-4 3

3-2 SV61162 Rev. C 3 • Mail in a Minute This chapter explains how to use the “Key In Postage” mode. It’s the quickest and easiest way to run a piece of mail or print a postage tape. Use this mode if: • You know your postage amount. • All envelopes are the same size. • You are printing postage on pos...

SV61162 Rev. C 3-3 DM800™ Series Digital Mailing System Operating Guide 6. Adjust the thickness adjustment knob to adjust for envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail con- taining several inserts, use the thick mail setting. For mail containing only single in- serts, or...

3-4 SV61162 Rev. C 3 • Mail in a Minute Printing Postage Tapes Print postage tapes for:• Packages• Onion skin/airmail type envelopes • Tyvek ® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are outside the limits specified for mailing ma- terials - see Specifications in A...

SV61162 Rev. C 4-1 Running Mail Contents Navigating Hints ........................................... 4-2Applying Postage and Running Mail ........... 4-3Determining the Correct Postage Mode ....... 4-4Preparing Your Mail ..................................... 4-6Selecting the Postage Mode and Runnin...

4-2 SV61162 Rev. C 4 • Running Mail • The maximum number of options displayed is 5. To view more options, press the down arrow key. • You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter ...

SV61162 Rev. C 4-3 DM800™ Series Digital Mailing System Operating Guide To apply postage and run mail on the DM800™ Series Digital Mailing System, follow the procedures listed here. You must follow procedures 1 and 2 before you run mail through the sys- tem and apply postage. If you are using standa...

4-4 SV61162 Rev. C 4 • Running Mail This section contains three charts to help you determine the correct post- age mode, as well as whether or not you will need to feed your mail or print a tape. 1 Determining the Correct Postage Mode Feeding Mail or Printing Tape? 1. If your mail requires no applic...

4-6 SV61162 Rev. C 4 • Running Mail If you intend to run pieces of mai through your system, read About Run- ning Mail below. If you are going to print postage tapes, read About Print- ing Postage Tapes on the following page. Then, proceed to instructions for selecting the mode and running the job. A...

4-8 SV61162 Rev. C 4 • Running Mail Tips on Feeding Mail ► Presealed Envelopes : If you are using presealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the en- velopes will jam. ► Pieces of mail that are 5/8" thick: If you are running p...

SV61162 Rev. C 4-9 DM800™ Series Digital Mailing System Operating Guide About Printing Postage Tapes Print postage tapes for:• Packages• Onion skin/airmail type envelopes • Tyvek® envelopes• Envelopes that are thicker than 5/8” • Any pieces of mail that are outside the limits specified for mailing m...

4-10 SV61162 Rev. C 4 • Running Mail Selecting the Postage Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. To ac- cess the modes, press the Mode key on the IntelliLink® Control Center. The names of the modes as the...

SV61162 Rev. C 4-11 DM800™ Series Digital Mailing System Operating Guide Mode Selection: WOW™ - Weigh on the Way This feature is available only on DM800™ Digital Mailing Systems that have the optional WEIGH-ON-THE-WAY™ (WOW™) module installed. WOW™ feature increases your productivity by weighing the...

4-12 SV61162 Rev. C 4 • Running Mail Mode Selection: Weigh First Piece This feature is available only on DM800™ Digital Mailing Systems that have the optional WEIGH-ON-THE-WAY™ (WOW™) module installed. In this mode, the machine weighs the first mail piece and processes the remaining mail at the same...

SV61162 Rev. C 4-13 DM800™ Series Digital Mailing System Operating Guide Mode Selection: Differential Weighing This option is available if your system has an integrated platform scale or an attached external scale.This option allows you to place all of the mail on the scale at once, then remove each...

4-14 SV61162 Rev. C 4 • Running Mail . When you remove the last piece of mail from the scale, the system asks you if you want to print postage. This is in case the last piece you remove from the scale is the container for the mail. 7. If you are using the optional DJPS/DMPS Power Stacker, we recom- ...

SV61162 Rev. C 4-15 DM800™ Series Digital Mailing System Operating Guide Mode Selection: Attached Scale Use this option If the AutoScale feature is set to Off (see Set Up Scales/ Rates: AutoScale in Chapter 5 in this guide). 1. Press the Mode key. 2. If the Attached Scale mode is not listed, select ...

4-16 SV61162 Rev. C 4 • Running Mail Mode Selection: Attached Scale - AutoTape Use this option if you want the system to automatically weigh and print a tape as soon as you place a piece of mail on the scale. Before using this weighing option: Make sure each piece of mail weights at least as much as...

SV61162 Rev. C 4-17 DM800™ Series Digital Mailing System Operating Guide Mode Selection: Seal Only Use this mode if you just want to seal the envelopes and do not want to apply postage.1. Press the Mode key. 2. Select Seal Menu - No Printing and select the appropriate option. 3. Select the Reset Cou...

4-18 SV61162 Rev. C 4 • Running Mail 4 Selecting or Deselecting an Account The information here applies only if you are running the Standard Account- ing package included with your DM Series™ system. If you are using Budget Manager or Business Manager refer to the operator guides pro- vided with tho...

4-20 SV61162 Rev. C 4 • Running Mail Select a Country If your class requires you to select another country:1. A list of countries appears in the display. You can scroll through the countries: • Using the up/down arrows• Typing in the first few letters of the country until you get a match• Typing in ...

SV61162 Rev. C 4-21 DM800™ Series Digital Mailing System Operating Guide 6 Selecting Meter Stamp Options The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape. You access the Meter Stamp options by pressing the Menu key on the IntelliLink® Control ...

4-22 SV61162 Rev. C 4 • Running Mail Address Service RequestedReturn Service RequestedSeasons GreetingsUnited States Flag RecycleHappy ThanksgivingPlease Open ImmediatelyUrgent 6 Selecting Meter Stamp Options continued You can have a variety of advertisements appear on your mail. For a list of the a...

SV61162 Rev. C 4-23 DM800™ Series Digital Mailing System Operating Guide Meter Stamp Options: Inscription You can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 11, Supplies and Options in this guide. To...

4-24 SV61162 Rev. C 4 • Running Mail 6 Selecting Meter Stamp Options continued Meter Stamp Options: Print Position This selection allows you to move the print position of the meter stamp away from the right edge of the envelope.1. Press the Menu key. 2. Select Meter Stamp Options . 3. Select the Pri...

SV61162 Rev. C 4-25 DM800™ Series Digital Mailing System Operating Guide Using Electronic Confirmation Services The United States Post Office (USPS) provides three types of confirmation services: • Delivery Confirmation - shows you when the postal carrier delivered the mail. • Signature Confirmation...

4-26 SV61162 Rev. C 4 • Running Mail Overview continued Tracking Information on the Internet • After 24 hours you can track your mail on the internet using your Pitney Bowes Postage By Phone® Meter Payment System account number and the barcode number. Go to the site: www.pb.com Click on My Account a...

SV61162 Rev. C 4-27 DM800™ Series Digital Mailing System Operating Guide Using Confirmation Services Before Printing Postage USPS Confirmation Services are available when you are in the Attached Scale mode, or Manual Weight Entry mode. Refer to Select the Postage Mode section in this chapter for mor...

4-28 SV61162 Rev. C 4 • Running Mail Adding Confirmation Services After Printing Postage If you have already applied postage to a piece of mail and you now want to add a confirmation service to it, follow the procedure here. This procedure is based on using a Priority class and the E-Del Con ser- vi...

SV61162 Rev. C 4-29 DM800™ Series Digital Mailing System Operating Guide Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, delete or send confirmation services records once you have entered them into your system. Your system can store up to 100 of your ...

4-30 SV61162 Rev. C 4 • Running Mail 8 If you do not have the correct postage or date on a piece of mail, you can add more postage or change the date directly on a piece of mail. If you prefer, you can print the corrections on at a tape instead and then apply it to the piece of mail. Adding More Pos...

SV61162 Rev. C 4-31 DM800™ Series Digital Mailing System Operating Guide Changing the Date 1. If you are printing the date correction on an envelope and if the enve- lope is sealed, press the Seal key and select Sealer Off . If you are printing on a tape, go to step 3. 2. Turn the piece of mail arou...

4-32 SV61162 Rev. C 4 • Running Mail 9 If you keep track of the number of pieces of mail you process for each job or mail run, you may want to clear the batch count at the end of a run or just before starting a new run. The batch count appears on the display in the lower right corner. To clear the b...

5-1 SV61162 Rev. C Mailing System Setup Contents Navigating Hints ............................................ 5-2Overview of Mailing System Setup ................ 5-3Setting the Display Language ....................... 5-4Adjusting Display Contrast and Volume Control ..................................

5-2 SV61162 Rev. C 5 • Mailing System Setup Navigating Hints • The maximum number of options that display is 5. To view more op- tions, press the down arrow key. • You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the ke...

SV61162 Rev. C 5-3 DM800™ Series Digital Mailing System Operating Guide Overview of Mailing System Setup If for any reason you need to change the original setup on your system, refer to the appropriate procedure(s) in the following list: 1 Setting the Language Display. 2 Adjusting the Display Contra...

SV61162 Rev. C 5-5 DM800™ Series Digital Mailing System Operating Guide 3 Setting the Date and Time of Day If your mail is picked up at a certain time each day, you can set your sys- tem to advance the date at the mail pickup time. NOTE: The date on the meter stamp should correspond to the date when...

5-6 SV61162 Rev. C 5 • Mailing System Setup Setting Up a Supervisor Password 4 You can limit access to the following operations by creating a supervisor password.• Adding Postage (Refill)• Clearing Batch Information (the number of pieces of mail your system processes) • Setting up Scale/Rates• Accou...

SV61162 Rev. C 5-7 DM800™ Series Digital Mailing System Operating Guide 5 Setting Up a Lock Code Use the Lock Code option to enter a four- digit password to prevent unau- thorized use of your postage meter.1. Press the Menu key. 2. Select Set Up , then select Basic Settings . 3. Select Lock Code and...

5-8 SV61162 Rev. C 5 • Mailing System Setup Scale/Rates: Attached Scale This option appears only if you have an integrated scale or an attached external scale connected to your mailing system. Use this option to select how much time your system allows the scale to settle (Normal or Adjust for Motion...

SV61162 Rev. C 5-9 DM800™ Series Digital Mailing System Operating Guide Scale/Rates: AutoScale You can set AutoScale to On or Off.Select On to enable the AutoScale feature. Select Off to disable this feature. If you disable this feature and your system has an attached scale, you need to select the A...

5-10 SV61162 Rev. C 5 • Mailing System Setup Scale/Rates: ZIP/Zone Prompt This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.If the...

SV61162 Rev. C 5-11 DM800™ Series Digital Mailing System Operating Guide Scale/Rates: Add ZIPs to Zone 0 This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is a...

5-12 SV61162 Rev. C 5 • Mailing System Setup Scale/Rates: Confirm Svc Barcode Prompt This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your sy...

SV61162 Rev. C 5-13 DM800™ Series Digital Mailing System Operating Guide Phone/Network Set Up: Dialing Prefix If you need to dial a number in order to reach an outside line, use this op- tion to enter that prefix number.1. Press the Menu key on the control center. Select Set Up from the main screen,...

5-14 SV61162 Rev. C 5 • Mailing System Setup Phone/Network Set Up: My Phone # Use this option to enter your local phone number (the number to which you mailing system is connected).1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone/Network Set Up . 2. ...

SV61162 Rev. C 5-15 DM800™ Series Digital Mailing System Operating Guide Phone/Network Set Up: Modem String The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes. This string is entered by your Pitney Bowes customer service representative. CAUTION: I...

5-16 SV61162 Rev. C 5 • Mailing System Setup This option allows you to modify individual phone connection parameters. CAUTION: Changing these parameters may result in errors when trying to contact Pitney Bowes. Contact your Pitney Bowes rep- resentative or call the Help Desk if you are not sure. Ref...

SV61162 Rev. C 5-17 DM800™ Series Digital Mailing System Operating Guide 8 Configuring High/Low Funds Warnings Setting the Low Funds Warning Value Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low. 1. Press the Menu key on the ...

5-18 SV61162 Rev. C 5 • Mailing System Setup Timeouts: System Sleep This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.Use this opt...

SV61162 Rev. C 5-19 DM800™ Series Digital Mailing System Operating Guide Timeouts: Feeding Timeout Use this option to specify how much time to allow before the feeder stops after the last envelope is processed. You can set this timeout for 5 - 90 seconds, in 1 second increments. The default timeout ...

5-20 SV61162 Rev. C 5 • Mailing System Setup This option allows you to specify how long the system will continue to feed mail placed on the feed deck without having to press the Start key. You can set this timeout for 0 - 90 seconds, in 1 second increments. The default timeout is 20 seconds.1. Press...

SV61162 Rev. C 5-21 DM800™ Series Digital Mailing System Operating Guide Defining Presets 9 11 You can define up to 10 sets (0 -9) of preset mailing system values, with each set having different values for such items as the account name, post- age value, class, carrier, a special service, a mode suc...

5-22 SV61162 Rev. C 5 • Mailing System Setup How to Define Custom Preset Values 1. Enter the values for the mail job (for example, the weighing mode, the postage value, class and carrier etc.) that correspond to the values you want to be able to call up in the future by selecting a custom preset key...

SV61162 Rev. C 5-23 DM800™ Series Digital Mailing System Operating Guide 5. Select On to turn on this feature and store the date advance. Select Off if you want to turn off the feature. Refer to the examples on the next page for more information on how storing the Advance Date in custom presets work...

5-24 SV61162 Rev. C 5 • Mailing System Setup How to Edit Custom Preset Values To edit an existing custom preset, you define its new values and then over- write the old values. 1. Enter the new values for the mail job that correspond to the custom preset you want to change or edit. 2. Press the Custo...

SV61162 Rev. C 5-25 DM800™ Series Digital Mailing System Operating Guide Taking the Meter Out of Service 12 Call your Pitney Bowes representative if you need to return the postage meter (contained in the IntelliLink® Control Center) to Pitney Bowes. When instructed, follow the procedure here.1. Pres...

5-26 SV61162 Rev. C 5 • Mailing System Setup 14 Configuring the Optional Barcode Scanner If you have an optional barcode scanner attached to your DM800™ Series Digital Mailing System, you can configure it to scan in ac- count names or account codes if you are using the optional Budget Man- ager or B...

SV61162 Rev. C 5-27 DM800™ Series Digital Mailing System Operating Guide If you are using an accounting system on your DM800™ Series Digital Mailing System you can set up the scanner so that it interprets the bar- code as an account name or account code. Your selection of Account Name or Account Cod...

SV61162 Rev. C 5-29 DM800™ Series Digital Mailing System Operating Guide Combining Barcodes If you need to combine multiple barcode scans into a single barcode, use this setup option. For example, the typical barcode scanner can only ac- cept a maximum of 30 characters. If you want to scan an accoun...

SV61162 Rev. C 5-31 DM800™ Series Digital Mailing System Operating Guide 15 Setting Up the Optional Smart Class™ Feature Using Smart Class™ you can process up to 4 different postal classes with- in the same mail run without having to pre-weigh or sort the mail by class before the run. Smart Class™ i...

SV61162 Rev. C 5-33 DM800™ Series Digital Mailing System Operating Guide c. Select the appropriate class, in this example Priority Mail. Press Enter . All of the weight breaks for this Smart Class™ appear in the dis- play. Since we did not create a fourth weight break it is listed as None. Weight Cl...

SV61162 Rev. C 6-1 Adding Postage Postage By Phone® Meter Payment System .......................................... 6-2Your Postage Meter ...................................... 6-2USPS Rekey Requirements ......................... 6-2Managing Your Postage Funds ..................... 6-3 Connecting Yo...

6-2 SV61162 Rev. C 6 • Adding Postage Your Postage Meter The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by the United States Postal Service to secure funds. This technology eliminates the need to perform physical inspection...

SV61162 Rev. C 6-3 DM800™ Series Digital Mailing System Operating Guide Managing Your Postage Funds Refer to the appropriate section listed here for checking funds and account balances and adding postage when using the Postage By Phone® Meter Payment System. 1 Connecting Your Postage Meter to an Ana...

6-4 SV61162 Rev. C 6 • Adding Postage Connecting Your Postage Meter to an Analog Phone Line 1 Connecting Your Postage Meter - Local Analog Phone Line If you are using an external modem and there is an analog phone line near your mailing system, you should connect the modem to the USB connec- tor on ...

SV61162 Rev. C 6-5 DM800™ Series Digital Mailing System Operating Guide 4. Take the control center (and external modem) to where the analog phone line is. 5. Connect the telephone cord (AWG 26 or smaller) from the external mo- dem to the analog telephone line. 6. Connect the A/C Adapter (P/N 1C85005...

6-6 SV61162 Rev. C 6 • Adding Postage Checking Available Funds in Your Postage Meter 2 If you are not sure if you have enough money to run mail or print tapes, you should check the amount of money (funds) in your post- age meter. To check available funds in your meter:1. Press the Funds key. The amo...

SV61162 Rev. C 6-7 DM800™ Series Digital Mailing System Operating Guide Adding Postage To add postage from your Postage By Phone® System account to your postage meter, follow these steps.1. Press the Funds key. 2. Select Quick Refill , or Other Refill Amount . 3. If you have set up a supervisor pass...

7-2 SV61162 Rev. C 7 • Accounting Setup Navigating Hints • You can access all of the accounting features by pressing the Accounts key on the IntelliLink® Control Center. The system displays the account names in the format shown here (Standard Accounting): • To enter the account set up mode, press th...

SV61162 Rev. C 7-3 DM800™ Series Digital Mailing System Operating Guide Overview of Accounting The information in this chapter describes how to set up the Standard Accounting package provided with your mailing system. If you purchased the enhanced accounting package, Budget Manager, or if your syste...

SV61162 Rev. C 7-5 DM800™ Series Digital Mailing System Operating Guide 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select View Accounts . 4. The names of your top level accounts appear. Select the account you want. 5. The system displays the tot...

7-6 SV61162 Rev. C 7 • Accounting Setup Creating Accounts and Subaccounts continued 2 To create a new subaccount or subsubaccount: 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select Create Account/Sub . 4. Select Add to an Existing Account . The ...

SV61162 Rev. C 7-7 DM800™ Series Digital Mailing System Operating Guide 3 Editing Accounts You can change the name of an account, make the account inactive (or active), add a password or change an existing one, and clear (reset) all data from the account. 1. Press the Accounts key. 2. Press the righ...

7-8 SV61162 Rev. C 7 • Accounting Setup 4 Setting an Account Period By default, your mailing system does not have an account period set. If you set an account period, when your system reaches the end of that pe- riod, you need to reset (clear) all of the data in the accounts before you can process m...

SV61162 Rev. C 7-9 DM800™ Series Digital Mailing System Operating Guide 6 Turning Account Password Protection On or Off When you delete an account, you remove its data completely. That data is then unrecoverable. Make sure you do not need the account’s data before you delete the account.To delete an...

SV61162 Rev. C 7-11 DM800™ Series Digital Mailing System Operating Guide 10 Transferring Funds To transfer funds: 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select Transfer Funds . The system displays a list of your chargeable accounts. You can ...

SV61162 Rev. C 7-13 DM800™ Series Digital Mailing System Operating Guide To select and accounting type, or to disable the accounting feature on your mailing system, follow the procedure here.1. Press the Accounts key. 2. Press the right arrow key to enter the “Set up Account” screen.3. Scroll down u...

7-14 SV61162 Rev. C 7 • Accounting Setup Your Accounting System Features You can configure your mailing system to track and account for postage used by departments or individuals within your organization. Your system stores the following information for each account.• Account name (alphanumeric) — 3...

SV61162 Rev. C 7-15 DM800™ Series Digital Mailing System Operating Guide Account Structure and Hierarchy You can structure your accounts in single or multiple levels. For example, you can divide a top level department (account) into two or more major sections or subaccounts. You can further divide t...

7-16 SV61162 Rev. C 7 • Accounting Setup You can have all single top level accounts or you can mix both single and multi-layered accounts. The lowest level in the account structure is where charges are incurred. An account or subaccount, just like the subsubac- count is the chargeable account when i...

8-2 SV61162 Rev. C 8 • Reports Introduction Creating a report is quick and easy on your mailing system. With the capa- bility to print out reports on roll tape or envelopes using the internal mailing system printer, you can easily keep an accurate record of all your mailing activities. NOTE: The acc...

SV61162 Rev. C 8-3 DM800™ Series Digital Mailing System Operating Guide Single Account Report The Single Account Report gives the total pieces of mail and the postage for a selected account. After you select Single Account Report the last account used is displayed. To view another account, press the...

8-4 SV61162 Rev. C 8 • Reports The Multi-Account Summary supplies the total pieces and postage for all enabled accounts.This report can be printed on an envelope with the internal printer. Screen Display Multi-Account Summary Account Pieces Postage <Account Number> <Account Piece Count> ...

SV61162 Rev. C 8-5 DM800™ Series Digital Mailing System Operating Guide Multi-Account Summary (External Printer Version) This version of the Multi-Account Summary can only be printed on an at- tached external printer. Account numbers are only assigned to the lowest level of the account hierarchy or ...

8-6 SV61162 Rev. C 8 • Reports The Last Five Refills Report lists the last five refills for any enabled ac- count and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order. Screen Display Last 5 Refills Report Date Time Amount <Date> <...

SV61162 Rev. C 8-7 DM800™ Series Digital Mailing System Operating Guide The Confirmation Services Report provides details for Confirmation Ser- vices pieces processed and uploaded via IntelliLink® Control Center. It prints the information on an envelope or strip of tape.When you select Confirmation ...

8-8 SV61162 Rev. C 8 • Reports This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.The Permit Mail Report provides a piece count on ...

SV61162 Rev. C 8-9 DM800™ Series Digital Mailing System Operating Guide The Funds Report gives a summary of the funds used and available in the meter, total pieces run, batch pieces and value. It prints on one envelope or tape. Screen Display Funds Report Funds Used: <Funds Used> Funds Availab...

8-10 SV61162 Rev. C 8 • Reports System Setup Report The System Setup Report is an extensive report that gives you compre- hensive information about your total mailing system. You can only the entire system set up. However, the entire report must be printed on an at- tached printer. It provides infor...

SV61162 Rev. C 8-11 DM800™ Series Digital Mailing System Operating Guide Error Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your s...

8-12 SV61162 Rev. C 8 • Reports Job Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.The Job Report summarizes a job that ...

SV61162 Rev. C 8-13 DM800™ Series Digital Mailing System Operating Guide Data Capture Report (Non-US Use Only) The Data Capture Short Report provides information on the data that is transferred from the mailing system through Pitney Bowes Data Center to the Post Office. The Data Capture Report print...

SV61162 Rev. C 9-1 Maintaining and Updating Contents Items to Keep On Hand ................................. 9-2Cleaning the Exterior ..................................... 9-2Tape Maintenance ......................................... 9-2E-Z Seal® Sealing Solution Maintenance ..... 9-5Moistener Maint...

9-2 SV61162 Rev. C 9 • Maintaining and Updating Cleaning the Exterior To clean the outside of your mailing system, wipe it off with a soft dry cloth. Do not use harsh chemical cleaners. If necessary, use only Windex ® or soapy water. You may clean the display screen on the IntelliLink® Control Cente...

SV61162 Rev. C 9-3 DM800™ Series Digital Mailing System Operating Guide Location of tape roll under the feed cover on DM800i™ system without optional WOW™ module Tape is still on roll 1. When you see the red stripe on the tape, go to the Tape Maintenance screen:a.) Press the Menu key. b.) Select Mai...

9-4 SV61162 Rev. C 9 • Maintaining and Updating Tape Has Run Out 1. If the system actually runs out of tape, the “Out of Tape” screen ap- pears. 2. Open the cover and select Unload Tape on the “Out of Tape” screen. 3. Remove the empty tape roll. Follow steps 2 - 4 in the Tape Still on Roll procedure...

SV61162 Rev. C 9-5 DM800™ Series Digital Mailing System Operating Guide E-Z Seal ® Sealing Solution Maintenance E-Z Seal ® bottle Your mailing system displays a message telling you when your E-Z Seal® Solution is running low. When you receive this message, your system can still seal approximately 50...

9-6 SV61162 Rev. C 9 • Maintaining and Updating Moistener Maintenance This section describes how to clean and/or replace the part of your mail- ing system that moistens the flap on the envelope. This part of the mailing system is the moistener brush assembly and consists of the moistener brush, mois...

SV61162 Rev. C 9-7 DM800™ Series Digital Mailing System Operating Guide Cleaning or Replacing the Wick 1. Open the feed cover and lift the E-Z Seal® Sealing Solution bottle out of its holder. 2. Remove the Moistener Brush Assembly as described in the Cleaning or Replacing the Moistener Brush procedu...

9-8 SV61162 Rev. C 9 • Maintaining and Updating Adjusting Wetness Adjust the wetness to increase of decrease the amount of fluid moved into the sealer.1. Press the Seal key. 2. Press the Adjust Wetness screen key. The Select Sealer Wetness screen appears.• Press the left arrow key to decrease the we...

SV61162 Rev. C 9-9 DM800™ Series Digital Mailing System Operating Guide Printer Maintenance The printer components, consisting of the printer nozzle, ink cartridge and printhead, require minimum maintenance to ensure clean, clear meter im- prints on your mail. If the print quality deteriorates and y...

9-10 SV61162 Rev. C 9 • Maintaining and Updating You can clean the printer nozzle at any time by following these steps:1. From the IntelliLink® Control Center, press the Menu key. 2. Select Maintenance . 3. Select Clean Printer Nozzle . The “Cleaning Print Nozzle” screen dis- plays until the cleanin...

SV61162 Rev. C 9-11 DM800™ Series Digital Mailing System Operating Guide Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only enough ink for approximately 10 days of mailing.You can choose to ignore this warning - refer to the Co...

SV61162 Rev. C 9-13 DM800™ Series Digital Mailing System Operating Guide Replacing the Ink Cartridge continued 4. Insert the ink cartridge with the grooved side facing you. 5. Close the ink cartridge lid and push down until it locks into place. 6. Close the main cover. 7. Print a test pattern to ver...

9-16 SV61162 Rev. C 9 • Maintaining and Updating 14. Close the printhead cover and push the printhead tab back into place. 15. Close the main cover; the “Initializing Printhead” screen appears. 16. Once the initializing is complete, the “Print Test Pattern” screen ap- pears and prompts you to “Press...

SV61162 Rev. C 9-17 DM800™ Series Digital Mailing System Operating Guide Performing Updates or Adding Features This section describes how to:• Turn on new features.• Perform software updates and download new postal rates.• Add new advertisements and inscriptions. Turn on New Features If you purchase...

SV61162 Rev. C 10-1 Contents How to Troubleshoot Your Mailing System ........................................................ 10-2Envelope Sealing Problems ....................... 10-2Envelope Feeding Problems ...................... 10-4Tape Feeding Problems ............................. 10-8Printin...

10-2 SV61162 Rev. C 10 • Troubleshooting How to Troubleshoot Your Mailing System Envelope Sealing Problems Possible Causes Solution Envelope(s) not sealing, or not sealing properly No E-Z Seal® Sealing Solution in the bottle, or bottle is placed incorrectly. Remove the E-Z Seal® solution bottle and ...

SV61162 Rev. C 10-3 DM800™ Series Digital Mailing System Operating Guide Envelope Sealing Problems Possible Causes Solution Envelope(s) not sealing, or not sealing properly Envelope flap dimensions are not within the acceptable range. Use envelopes with flap depths between 1" and 3 7/8" (25....

10-4 SV61162 Rev. C 10 • Troubleshooting Envelope Feeding Problems Possible Causes Solution More than one envelope is feeding Too many envelopes are on the feed deck; envelopes are not stacked properly on the feed deck. Remove some of the envelopes and test with a smaller stack. Slant the envelopes ...

SV61162 Rev. C 10-5 DM800™ Series Digital Mailing System Operating Guide Envelope Feeding Problems Possible Causes Solution Envelope(s) getting jammed You are using envelopes that have dimensions that are outside the acceptable range. Refer to the Mailing Materials section in Appen- dix C , in this ...

10-6 SV61162 Rev. C 10 • Troubleshooting Envelope Feeding Problems Possible Causes Solution Envelope(s) getting jammed continued You are using envelopes that have dimensions that are outside the acceptable range. To clear a jam in the WOW™ deck: 1. Lift the WOW™ cover.2. Pull the WOW™ transport jam ...

SV61162 Rev. C 10-7 DM800™ Series Digital Mailing System Operating Guide Envelope Feeding Problems Possible Causes Solution Envelope(s) getting jammed continued You are using envelopes that have dimensions that are outside the ac- ceptable range. To clear a jam in the Transport deck: 1. Pull out on ...

10-8 SV61162 Rev. C 10 • Troubleshooting Tape Feeding Problems Possible Causes Solution Tape jamming in the feeder Adhesive is left on the leading edge of the new tape roll, or the leading edge of the tape is rolled or folded under the tape roller. 1. Lift the feed cover. 2. Select Unload Tape from ...

SV61162 Rev. C 10-9 DM800™ Series Digital Mailing System Operating Guide Printing Problems Possible Causes Solution No postage is printing The Postage Mode is set to Seal Only. From the IntelliLink® Control Center, press the Mode key and select the appro- priate postage mode option displayed on the ...

10-10 SV61162 Rev. C 10 • Troubleshooting Printing Problems Possible Causes Solution Meter imprint is streaked or in- complete; poor print quality: The printer nozzle re- quires maintenance. Clean the printer nozzle and run a test print as described in the Cleaning the Printer Nozzle sec- tion in Ch...

SV61162 Rev. C 10-11 DM800™ Series Digital Mailing System Operating Guide Display Problems Possible Causes Solution Display is blank after moving the IntelliLink® Control Center There is no power to the IntelliLink® Control Center. 1. Make sure the AC adapter is plugged into the back of the IntelliL...

10-12 SV61162 Rev. C 10 • Troubleshooting Weighing Problems Possible Causes Solution Scale does not return to zero or postage weights are erractic For MP Series External Weighing Platform scales: The scale top cover may not be seated properly on the scale. 1. Remove the top cover and make sure that ...

11-2 SV61162 Rev. C 11 • Supplies and Options 946-2 Moistener Kits Printhead Kit and Wiper Blade Replacements Printhead & Wiper Blade Replacement Kit 771-1 (1 printhead, 2 wiper blades)Wiper Blade Replacement, 1 per box 771-2 Ordering Supplies Consumables You Can Order Ink Cartridges* Red Ink Ca...

SV61162 Rev. C 11-3 DM800™ Series Digital Mailing System Operating Guide Accessories You Can Order Advertisements and Inscriptions Advertisements and inscriptions contain messages you can include in the meter stamp. A number of standard advertisements and inscriptions are included with your mailing ...

11-4 SV61162 Rev. C 11 • Supplies and Options Ordering Permits for Your Mailing System This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your ...

A-2 SV61162 Rev. C A • Glossary Accounting A feature of the mailing system that allows you to charge postage to individual accounts. AccuTrac™ Mail Accounting Software A Pitney Bowes mail accounting system software application that allows you to record postage transactions to track costs so you can ...

B-2 SV61162 Rev. C B • Operator Training Checklist Learning About Your System Place a check mark in the Done box when you complete the topic. Learning About Refer to Chapter and Section Page Done System controls, connections and their locations. Chapter 2, Parts of Mailing System 2-5 The IntelliLink...

SV61162 Rev. C B-3 DM800™ Series Digital Mailing System Operating Guide Basic Operations Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Move around, select and enter information in the main screen. Chapter 4, Navigating...

B-4 SV61162 Rev. C B • Operator Training Checklist Advanced Operations Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change or advance the date to be printed on your enve- lope or tape (this does not change your system...

SV61162 Rev. C B-5 DM800™ Series Digital Mailing System Operating Guide If You Need To Change Your System Setup Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change the date on your DM Series™ System. Chapter 5, Settin...

B-6 SV61162 Rev. C B • Operator Training Checklist If You Need To Change Your System Setup (continued) Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change timeouts on your DM Series™ Digital Mailing System, including:...

SV61162 Rev. C B-7 DM800™ Series Digital Mailing System Operating Guide What You Need to Maintain Your System Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Determine what supplies you need to keep on hand. Chapter 9, I...

B-8 SV61162 Rev. C B • Operator Training Checklist If You Have Problems with Your System Place a check mark in the Done box when you complete the topic. What to do if the following occurs: Refer to Chapter and Section Page Done Envelopes are not sealing correctly. Chapter 10, Envelope Sealing Proble...

C-2 SV61162 Rev. C C • Specifications Specifications DM800™ Series Digital Mailing System - Specifications Table Dimensions and Weight Overall Dimensions: Size (in) without Stacker (1) 36L x 18H x 21D Size (mm) without Stacker (1) 915L x 457H x 533D Size (in) with Optional WOW™ Module 56L x 18H x 21...

SV61162 Rev. C C-3 DM800™ Series Digital Mailing System Operating Guide Capacities and Features (continued) Throughput Speed #10, without optional WOW module, envelopes/min (2) Up to 190 or 210 Throughput Speed #10, with optional WOW module, envelopes/min (2) Up to 70 or 90 Throughput Speed Tape/min...

C-4 SV61162 Rev. C C • Specifications Mailing Materials Envelope Dimensions (refer to envelope measurement figure on the next page) Minimum: 3.5 in. x 5 in. (88.9 mm x 127 mm) postcard size.Maximum: 13 in. x 13 in. (330 mm x 330 mm) in landscape orientation. C5 envelopes can be pro- cessed when in p...

SV61162 Rev. C C-5 DM800™ Series Digital Mailing System Operating Guide 13 in. (330 mm) 13 in. (330mm) Maximum 3 7/8 in. (98.4 mm) Minimum 3.5 in. (88.1 mm) 1 in. (25.4mm) 5 in. (127mm) Envelope Dimensions

I-2 SV61162 Rev. C I • Index A Accessories description 2-4,11-3 ordering 2-4,11-3 Accounting selecting the accounting type 7-13 set up mode 7-2 turning off accounting 7-13 Accounts accessing features 7-2 adding subaccounts to 7-5 changing name 7-5,7-7 changing number 7-5 changing password 7-5 changi...