Pitney Bowes DA900 - Manuals

Contents vi SV60970-OG Rev. A White Lines or Streaks ................................ 8-7 Prints Garbage ............................................ 8-8 No Barcode Prints ....................................... 8-8 Prints Wrong/Incomplete Information .............. 8-8 Not All List Addresses Print ...

1 Introduction 1-2 SV60970-OG Rev. A About Your Printer The Pitney Bowes DA900 AddressRight TM Printer is a high-speed inkjet printer designed to help you produceprofessional-looking envelopes. It offers these advancedfeatures: • Crisp, clear, high-quality printing using advanced inkjet technology •...

1 1 - Intr oduction DA900 AddressRight ™ Printer 1-3 SV60970-OG Rev. A 1 This operator guide explains how to set up, use andmaintain your DA900 AddressRight™ Printer. The sectionsinclude: 1 Introduction Introduces you to the DA900 AddressRight™ Printerand includes important safety notes. 2 Specifica...

1 1 - Intr oduction DA900 AddressRight ™ Printer 1-5 SV60970-OG Rev. A 1 • Use the power cord wall plug as the primary means ofdisconnecting the machine from the AC power. Thewall outlet should be near the machine and easilyaccessible. • DO NOT route the power cord over sharp edges ortrap it between...

2 Specifications Media Requirements ............................. 2-2 Printer Output ........................................ 2-3 Physical Equipment Specifications ...... 2-4 Performance Specifications ................. 2-4 Environmental Requirements ............... 2-4 Computer Requirements ..........

2 Specifications 2-2 SV60970-OG Rev. A MediaRequirements For best results, make sure your material fully conforms toour published specifications. See the table below and thematerial notes that follow. Media Size The DA900 can print on the following range of materialsizes: Width Height Thickness Maxi...

1 DA900 AddressRight ™ Printer 2-3 SV60970-OG Rev. A 2 2 - Specifications MediaRequirements(continued) The printer is designed to feed and print on a range ofmaterials with various finishes and coatings. However,since coated or gloss stocks do not easily absorb ink,smearing may occur. Print may appe...

2 Specifications 2-4 SV60970-OG Rev. A Product Life: 30,000,000 pieces or five yearsafter installation, whichevercomes first. Duty Cycle: Normal Usage: 157,000 piecesper monthMaximum Usage: 500,000 piecesper month Average throughput: 21,800 DL envelopes/hr. maxat 150 x 600 d.p.i. Noise Level: Idle M...

1 DA900 AddressRight ™ Printer 2-5 SV60970-OG Rev. A 2 2 - Specifications • An IBM or IBM-compatible 133 Megahertz Pentiumcomputer or better. • 32MB RAM, minimum. • 1GB minimum available hard drive space. • Available LPT1 Parallel Port. IMPORTANT: you mustset this to Extended Parallel Port (EPP) con...

3 Meet the DA900 Printer 3-2 SV60970-OG Rev. A 1. Feed Deck Stack media for printing here. 2. Side Guides Help confine the stack. Adjust to the width of yourmaterial plus 1/16" clearance. 3. Separators Adjust to the thickness of your material. The gapbetween the four separator fingers and the fe...

DA900 AddressRight™ Printer 3 3-3 SV60970-OG Rev. A 3 - Meet the DA900 6. Feed Ramp The feed ramp supports the trailing edge of the media,providing a forward feeding angle. You can move it leftto right to adjust the angle for various media lengths. 7. Power Panel The panel has the ON/OFF switch (fus...

3 Meet the DA900 Printer 3-4 SV60970-OG Rev. A 1. Media Thickness Adjustment — Turn knob counterclockwise for thin media, clockwise for thickmedia. 2. On Line Button — Turns the printer on and off line. When lit, the DA900 is ready to accept data from yourcomputer and begin printing. 3. - Key — When...

3 Meet the DA900 Printer 3-6 SV60970-OG Rev. A DA900 MenuOptions Press the Menu key to access the Main Menu. Press + Key to move from one option to the next. Printer Offline 0000Clear Batch Counter Printer Offline 0000Press Enter to Purge Printer Offline 0000Press Enter to Stop Printer Offline 0000P...

DA900 AddressRight™ Printer 3 3-7 SV60970-OG Rev. A 3 - Meet the DA900 Setup Menu 0000Total Count: 0000 Setup Menu 0000PB W991 VX.XX rX pXX Head 1 Uses a CartridgeEnter to use Bulk Ink Head 2 Uses a CartridgeEnter to use Bulk Ink Head 3 Uses a CartridgeEnter to use Bulk Ink Head 4 Uses a CartridgeEn...

4 Setting Up Your Printer 4-2 SV60970-OG Rev. A 2. Unpack the Printer As you remove the contents from the box, check all partsagainst the list below. Package Contents • Printer• Inkjet Cartridges (6)• Parallel Printer Cable• USB Printer Cable• Side Guides• Power Cord• Allen Wrench• Separator Tips• S...

DA900 AddressRight ™ Printer 4 4-3 SV60970-OG Rev. A 4 - Setup 4. Remove the Foam from thePrinthead Area 3. Remove the Plastic from theTransportCover Plastic Foam Blocks

4 Setting Up Your Printer 4-4 SV60970-OG Rev. A You can install up to six inkjet cartridges in your printer.Cartridges are held in place by vertical brackets on the inkjetcartridge holder. NOTE: You do not have to install cartridges in all positions to run the printer. The number you install depends...

DA900 AddressRight ™ Printer 4 4-5 SV60970-OG Rev. A 4 - Setup 5. With the gold printhead contacts pointing toward the printhead holder pins, fully insert the cartridge into theholder. DO NOT contact or bend the printhead holderpins. WARNING! Cartridge ink may be harmful if swallowed. Keep new and u...

4 Setting Up Your Printer 4-6 SV60970-OG Rev. A 2. Attach tray for bulk ink cartridge by aligning the three screw holes on the tray with the three screw holes on thebottom rear of the printer. 1. Unpack contents of box. Make sure you have: • Three Bulk Ink Cartridges • Three Bulk Ink Printheads • Bu...

DA900 AddressRight ™ Printer 4 4-7 SV60970-OG Rev. A 4 - Setup 5. Channel hose attached to bulk ink cartridge to clips on printer as shown. 6. Insert printhead cartridge into holder. 4. Connect hose attached to bulk ink cartridge to print- head cartridge. 7. Install the Bulk InkCartridge(continued)

4 Setting Up Your Printer 4-8 SV60970-OG Rev. A 8. Connect to YourComputer The printer is equipped with both a USB and parallel port asshown below. You can use either port to establishcommunications between the printer and your computer. 1. If you're using the USB port, plug one end of the USB cable...

DA900 AddressRight ™ Printer 4 4-9 SV60970-OG Rev. A 4 - Setup 9. Connect to Power 1. Connect the female end of the power cord to the power receptacle located on the right side of the printer asshown below. 2. Plug the male end of the power cord into a grounded outlet. Avoid switched outlets and tho...

4 Setting Up Your Printer 4-10 SV60970-OG Rev. A Follow the installation instructions on the CD-ROM furnishedwith your printer. 11. Install the Print Driver

5 Printer Adjustments 5-2 SV60970-OG Rev. A 1. Set the SeparatorGap About thisChapter To print a job, you must set up the printer for the job andmake print selections from the software. This chapter explains how to: • Adjust the printer to accommodate the width, height, thickness and weight of your ...

DA900 AddressRight ™ Printer 5 5-3 SV60970-OG Rev. A 5 - Adjust Printer 3. Raise the four separators to their up and locked position. (Use the two center separators for narrow media and all 1. Set the SeparatorGap Always print a test piece after making any of the adjust-ments in this chapter.

5 Printer Adjustments 5-4 SV60970-OG Rev. A 4. Using the ruler as a guide, center the media for this print job under the separators and lower them to rest on themedia. 5. Move the locking lever up to lock the separators in place. HINT: Never run stapled or paper-clipped mediathrough your printer. 1....

DA900 AddressRight ™ Printer 5 5-5 SV60970-OG Rev. A 5 - Adjust Printer Place one piece of media on the feeder table and adjust theside guides to the width of the media plus 1/16". 2. Adjust the Side Guides Always print a test piece after making any of the adjustmentsin this chapter.

5 Printer Adjustments 5-6 SV60970-OG Rev. A 1. Always fan (aerate) your media before placing it on the feed deck. 2. Place your stack of media on the input area of the feed deck. 3. Adjust the feed ramp so that it lifts the back of the stack of the media. 3. Adjust the Feed Ramp Always print a test ...

DA900 AddressRight ™ Printer 5 5-7 SV60970-OG Rev. A 5 - Adjust Printer The media thickness knob located on the front control panel(see below) sets the distance between the printheads and thematerial. This distance must vary according to the thicknessof the material fed. To adjust for media thicknes...

5 Printer Adjustments 5-8 SV60970-OG Rev. A Before your printer can print your media, you must positionthe printheads to match their positions on the template youhave designed. To position the printheads: 1. Open the cover. 2. Check that the printheads have the correct color car- tridges. Change if ...

DA900 AddressRight ™ Printer 5 5-9 SV60970-OG Rev. A 5 - Adjust Printer The upper exit rollers will move when you move printheadsone and six. You may need to adjust them so that they do nottouch any printed area of the exiting material. Note that when you adjust the rollers, you are also movingprint...

5 Printer Adjustments 5-10 SV60970-OG Rev. A 7. Print Test Pieces We recommend that you print a test piece every time youchange any of the adjustments covered in this chapter. 1. Make sure your material conforms to our published speci- fications and that its loaded properly. 2. Turn the printer on a...

6 Using the DA900Print Driver About this Chapter ................................ 6-2 About Envelope Designer™ Plus ......... 6-2 Making the DA900 the Default Printer ................................. 6-2 Accessing the Print Driver .................... 6-3 The General Tab ..............................

6 Using the DA900 Print Driver 6-2 SV60970-OG Rev. A About this Chapter This chapter explains how to use the DA900 print driver.The instructions assume the print driver is installed andyou are running Windows 2000, XP or NT. IMPORTANT! Please note that the print driver is compat- ible with Windows 9...

DA900 AddressRight ™ Printer 6 6 - Print Driver 6-3 SV60970-OG Rev. A Accessing the PrintDriver 1. From the Start Menu, select Settings. 2. Click on Printers. 3. Right Click on the Pitney Bowes DA900 icon. 4. Click on Properties. The Printer Properties dialog box displays as shown on the next page. ...

6 Using the DA900 Print Driver 6-4 SV60970-OG Rev. A The GeneralTab This is the printer properties window as it appears in theWindows 2000, XP and NT environments. The windowdisplays information about your printer and allows you toenter its location and any comments. Click on Print Test Page to test...

DA900 AddressRight ™ Printer 6 6 - Print Driver 6-5 SV60970-OG Rev. A Printing Preferences Select the orientation of your media using this window.The choices are Portrait and Landscape. The default ornormal setting is portrait. This is suitable for the majorityof applications since most media feeds ...

DA900 AddressRight ™ Printer 6 6 - Print Driver 6-7 SV60970-OG Rev. A Advanced Options:Head Adjustment(Print Heads) This option permits precise alignment of text or graphicelements printed by adjacent printheads. You can adjustthe point at which each printhead fires in increments of0.001 inch. You c...

DA900 AddressRight ™ Printer 6 6 - Print Driver 6-9 SV60970-OG Rev. A Advanced Options:Feed Delay The feed delay option allows you to insert a "pause" be-tween envelope feeds. In other words, the delay increasesthe gap between envelopes as they exit the printer. Thepause allows you to check ...

7 Maintenance 7-2 SV60970-OG Rev. A Your printer is designed to provide trouble-free service with aminimal amount of care. To keep it in top condition, youshould schedule regular cleaning of the feed rollers, exitrollers and lower guide. • Clean the printhead cartridge and cover with a lint-freeclot...

DA900 AddressRight ™ Printer 7 7-3 SV60970-OG Rev. A 7 - Maintenance 4. With the gold printhead contacts pointing toward the printhead holder pins, insert cartridge into holder. Seethe figure below. Use extreme caution not to contact orbend printhead holder pins. 5. With the cartridge inserted, lowe...

7 Maintenance 7-4 SV60970-OG Rev. A When replacing empty cartridge with new cartridge: 1. When the ink in the cartridge reaches a low level, the printer will stop feeding and the following message willbe displayed:Printer Offline nnn Head n Low: Press ENTER NOTE: "nnn" is the number of the h...

DA900 AddressRight ™ Printer 7 7-5 SV60970-OG Rev. A 7 - Maintenance When switchingbetween standardcartridges andbulk ink cartridg-es: 1. Press and hold the Menu keyuntil the follow-ing messageappears:Setup MenuTotal Count nn NOTE: "nnn" is the number of the head with a low ink supply. 2. To...

7 Maintenance 7-6 SV60970-OG Rev. A Cleaning thePrintheads To achieve good print quality, maintenance of the printheadis required. Paper fiber, dust and dried ink can build up onthe printhead. To clean the printhead: 1. Use a lint-free towel with no chemical additives to clean the printhead. Moisten...

DA900 AddressRight ™ Printer 7 7-7 SV60970-OG Rev. A 7 - Maintenance Cleaning theMedia Sensor It is important to keep the media sensor clean. Use com-pressed air to blow dust from the sensor. See the figure below for the location of the sensor. NOTE: Move printheads 2/3 and 4/5 to the outside to gai...

7 Maintenance 7-8 SV60970-OG Rev. A Replacing theSeparator Tips To replace the separator tips: 1. Before changing the separator tips, unplug the printer. 2. Release the separator locking lever on the left side of the feeder, as shown below. 3. Push down the black tab on the separator to expose the s...

DA900 AddressRight ™ Printer 7 7-9 SV60970-OG Rev. A 7 - Maintenance 5. Using a Phillips screwdriver, remove the screw and metal cover over the separator tip. Use the tip of thescrewdriver to push down on the separator tip. Unlockand remove the separator tip. 6. Replace with a new rubber separator t...

7 Maintenance 7-10 SV60970-OG Rev. A Replacing theFeed Rollers To replace the feed rollers: 1. Before removing the feed roller access plate, unplug the power to the printer. 2. Using a Phillips screwdriver, remove the four screws from the feed roller access plate. See below. 3. Remove the feed rolle...

DA900 AddressRight ™ Printer 7 7-11 SV60970-OG Rev. A 7 - Maintenance 4. Rotate the feed roller shaft so the screws face up. See below. 5. Use a 3/32" Allen wrench to remove the two 8/32 x 1/4" buttonhead cap screws. See below. ← Replacing theFeed Rollers(continued)

7 Maintenance 7-12 SV60970-OG Rev. A 8. Place the new half-feed roller on the shaft and secure with both buttonhead cap screws. 9. Rotate the shaft and replace the feed roller on the other side with buttonhead screws. See below. 10. Replace the feed roller access plate and fasten with the four screw...

8 Troubleshooting Getting Help .......................................... 8-2 Phone Support ................................ 8-2 Before You Call ................................ 8-2 The World Wide Web ...................... 8-2 Power Problems .................................... 8-3 Feeding Problems...

8 Troubleshooting 8-2 SV60970-OG Rev. A There may be times when you need help to solve aproblem, or you may want more information about howyour printer works. Pitney Bowes provides severalinformation resources. Phone Support Technical support is available from the Pitney BowesNational Diagnostic Cen...

DA900 AddressRight ™ Printer 8 8-3 SV60970-OG Rev. A 8 - T roubleshooting Nothing happens when power is turned on. No LCDdisplay. • Check that power cord is plugged in. • Reconnect or reseat the cable from PC to printer.Make sure clips are hooked, printer and screws areseated, and computer is connec...

8 Troubleshooting 8-4 SV60970-OG Rev. A Multiple feeds • The feed gap may be too tight or too loose. Adjustthe separator to the thickness of the material. • Paper dust may be blocking the feed sensor. Cleanthe sensor with compressed air. • Paper stuck together. Separate paper before feed-ing. • Side...

DA900 AddressRight ™ Printer 8 8-5 SV60970-OG Rev. A 8 - T roubleshooting No print on media • Purge ink cartridge (see Chapter 6—Maintenance). • Clean cartridge inkjets with tissue or soft cottoncloth and water. • Tape on printhead or print nozzle. Remove tape. • Cartridge not properly inserted. Rem...

8 Troubleshooting 8-6 SV60970-OG Rev. A Print slanted/skewed • Check the separator gap and adjust as required. • Margins set to less than 1/4". Reset the margins to1/4" or more. • Note that the maximum allowable skew is +/-2.5°relative to bottom edge of material. A minimal skewis allowed. Sp...

DA900 AddressRight ™ Printer 8 8-7 SV60970-OG Rev. A 8 - T roubleshooting • Running low on ink. Replace cartridge. Print streaking/smearing on material • Envelope thickness adjustment too low. Raiseprintheads. • Exit roller dirty. Clean exit roller with water. • Printhead dirty. Clean printheads. • ...

8 Troubleshooting 8-8 SV60970-OG Rev. A • Chosen envelope size is too small. Select correctenvelope size from drop-down box on menu bar. • If your graphic has a white line through it, theprintheads may need to be banded together. Prints garbage • Poor cable connections. Check parallel cable.Make sur...

DA900 AddressRight ™ Printer 8 8-9 SV60970-OG Rev. A 8 - T roubleshooting The colors on the envelope are not the colors you want • You have assigned the wrong colors to theprintheads. Return to Print Head Propertiesscreens and recheck the assignment of colors toheads. • Check that the physical locat...

8 Troubleshooting 8-10 SV60970-OG Rev. A Out of Paper The paper sensor did not detect paper within one secondof starting the feeder. Check if input bin is empty. Refillpaper. OR Dirty sensor not seeing media. Clean sensor. OR Jam blocking path. Clear jam. OR Separator out of adjustment. Adjust separ...

DA900 AddressRight ™ Printer 9 9 - Supplies/Options 9-3 SV60970-OG Rev. A How to Order Options Pitney Bowes offers an optional power stacker used tostack output from your printer. Ordering Online To order supplies, access www.pitneybowes.com/supplies You'll find a complete, easy-to-navigate online s...

A Appendix A—Glossary A-2 SV60970-OG Rev. A [+] key on the printer control panel which advances one menu item when in Setupand Service modes. [-] key on the printer control panel which backs up one menu item when in Setupand Service modes. 2 of 5 Barcode — a barcode describing a series of digits (0-...

A A-3 Appendix A DA900 AddressRight ™ Printer SV60970-OG Rev. A Belt Speed — the speed at which the printer moves the media past the printhead area. Bitmap — a graphical object made up of a series of dots, some of which are black(or another color), some a contrasting color, which make up the art. Bi...

A Appendix A—Glossary A-4 SV60970-OG Rev. A DPI — Dots Per Inch. A measurement of print resolution. The higher the number, thebetter the print quality. Driver — the software driver for the printer. Enter Key — the key on the printer control panel which engages the feeder. Envelope Designer™ Plus - t...

A A-5 Appendix A DA900 AddressRight ™ Printer SV60970-OG Rev. A Head Dividers — in the View Menu, toggles on and off the grey lines used to markthe boundary of a print head area. Head Info — a tab and screen on the Property Sheet (File/Printer Setup) which listsprinthead details. Human Readable — th...

A Appendix A—Glossary A-6 SV60970-OG Rev. A Logo Folder — a folder used to store any logos and graphics in Windows. Media — envelopes, flats, postcards, catalog envelopes, tri-folds, etc., which arebeing fed into the printer. See Chapter 2, Specifications, for material sizes. Media Sensor — a sensor...

A A-7 Appendix A DA900 AddressRight ™ Printer SV60970-OG Rev. A Printer Setup — (in the File menu) opens the Property Sheet which allows you toset and view details on print head information, set tray and package breaks andother functions that are available in Envelope Designer Plus. Printing Bands —...

A Appendix A—Glossary A-8 SV60970-OG Rev. A Resolution — the quality of the image, measured by number of ink drops per inch(dpi). Note that the resolution available is dependent on the belt speed you have set.The slower the belt speed, the better the resolution. Return Address — a menu selection whi...

A A-9 Appendix A DA900 AddressRight ™ Printer SV60970-OG Rev. A Test Print — a key on the printer control panel used to place the printer in testmode. This enables you to test the printer without the software. Also, a light on theprinter which indicates that it is powered up and initialized. Text Bl...

Appendix BApplication Notes Fixed Head Versus Shuttle-Head Printers ............................................ B-2 Printheads and Bands .......................... B-2 Color ...................................................... B-4 Unprintable Areas ................................. B-4 Dual Purpo...

B Appendix B—Application Notes B-2 SV60970-OG Rev. A -2 Fixed-head printers differ from shuttle-head printersin a few very important ways. The DA900 is a fixed-head printer with six print heads that operate on fourbands. Each print head is able to print 1/2 inch ofyour layout. Therefore, the DA900 i...

B Appendix B—Application Notes B-4 SV60970-OG Rev. A graphic or text message. Be aware that draggingbands on the envelope layout and placing them nextto each other does not result in larger print areas. Youmust enter the Fixed Head tab and select Attach toexpand the printable area. While color is su...