Pitney Bowes DA700 - Manual

iv SV61027 Rev. D Table of Contents This page is intentionally blank.

Chapter 1 The Pitney Bowes DA700/DA750 is a versatile, easy-to-use desktop printer designed for addressing applications. This chapter explains what's in this guide, and tells you how to order sup- plies and where to get more information about using your DA700/DA750. In this chapter: The DA700/DA750 ...

1-2 SV61027 Rev. D 1 • DA700/DA750 Printer - Overview The Pitney Bowes DA700/DA750 color ink jet printer is a desktop printer used to print addresses, graphics and other information, in color, on a wide range of material of various sizes, construction and composition. With the DA700/DA750 you can de...

1-3 SV61027 Rev. D DA700/DA750 Printer - Overview • 1 Chapter 4, Using the DA700/DA750 With Your Computer Contains instructions for installing the printer driver, select- ing the printer from your software program and sending a mail job from your computer. Chapter 5, Printer Maintenance Describes ho...

1-5 SV61027 Rev. D DA700/DA750 Printer - Overview • 1 Phone Support If you need technical support, call Pitney Bowes Technical Support at: (800) 522-0020. Online Help The DA700/DA750 Print Driver has a built-in help system. Click on Properties from Windows print dialog box. Right click on items in q...

1-6 SV61027 Rev. D 1 • DA700/DA750 Printer - Overview (Phone Support, continued) Before You Call...Please see Chapter 6, Troubleshooting, for a description of common problems and their solutions. If you need to call, please have the following information at hand: • Model #: W707/W790• Serial number:...

1-7 SV61027 Rev. D DA700/DA750 Printer - Overview • 1 You can order supplies for your DA700/DA750 printer di- rectly through the Pitney Bowes Supply Line SM . To place an order, call: (800) 243-7824 or Visit our website at: www.pb.com\supplies\ Ordering Supplies You'll find the latest information ab...

Chapter 2 This chapter explains how to unpack, assemble and connect your new printer. In this chapter:Unpacking the Printer .................. 2-2Choosing a Location .................... 2-4Important Safety Notes ................ 2-4Assembling the DA700/DA750 ............................. 2-5Attach ...

2 • Getting Started with the DA700/DA750 Printer 2-2 SV61027 Rev. D Unpacking the Printer As you remove the DA700/DA750 contents from the box, note the components of the printer, labeled below. H-Block Separators Wire Frame Assembly Sliding Fence Control Panel (LCD Display and Keypad) Media Thicknes...

Getting Started with the DA700/DA750 Printer • 2 2-3 SV61027 Rev. D Package Contents• DA700/DA750 Printer• Output Stacker• Wire Frame with Material Prop, Washer and Retaining Knob (Input Material Stacker assembled) • Sliding Fence (long)• Sliding Fence (short)• Power Cord• Parallel Cable• Printer Op...

2 • Getting Started with the DA700/DA750 Printer 2-4 SV61027 Rev. D Follow these guidelines and safety precautions when se- lecting a location for your printer: • Place the printer on a table or other stable, level surface within the cable’s length (Parallel 10 feet max.; Serial 15 feet max.) of you...

Getting Started with the DA700/DA750 Printer • 2 2-5 SV61027 Rev. D Once you’ve placed the printer in a suitable location, assem- ble the printer components in the following order: NOTE: Do not plug the printer into the power source until you’ve completed steps 1-4. 1. Attach the wire frame input st...

2 • Getting Started with the DA700/DA750 Printer 2-6 SV61027 Rev. D Attach the Wire Frame to the Printer. 1. Hook the bottom edge of the wire frame under the de- flector. The wire frame slides between the feed rollers and the paper deflector. Make sure the front rod is en- gaged into the key slot bo...

Getting Started with the DA700/DA750 Printer • 2 2-7 SV61027 Rev. D Assembling the DA700/DA750 (continued) Install the Sliding Fence The DA700/DA750 has two fences—a long one and a short one. Use the short fence when printing material smaller than a #10 envelope. Use the long fence for larger materi...

2 • Getting Started with the DA700/DA750 Printer 2-8 SV61027 Rev. D Position the Output Stacker Tray Printed material is deposited in the output stacker tray. The tray can stack up to 150 #10 envelopes. Slide it into position under the back of the printer as shown below. Assembling the DA700/ DA750 ...

Getting Started with the DA700/DA750 Printer • 2 2-9 SV61027 Rev. D Connecting the DA700/DA750 to Your Computer Serial Port Parallel Port 2. Secure the connector by snapping the two wire clips over the corresponding tabs on the connector. Connecting the Parallel Cable or Serial Cable Use the paralle...

Getting Started with the DA700/DA750 Printer • 2 2-11 SV61027 Rev. D Connecting the Power Cord 1. Connect the power cord to the printer at the interface panel, shown below. Plugging in the Power Cord Turning on the DA700/DA750 2. Plug the power cord into a grounded outlet. Please review the safety i...

2 • Getting Started with the DA700/DA750 Printer 2-12 SV61027 Rev. D Install the Ink Jet Cartridges The printer uses Ink Jet Cartridges for printing (DA750 uses color and black; DA700 uses black only). You must install a black and a color cartridge in the DA750 (a black only for the DA700) before yo...

Getting Started with the DA700/DA750 Printer • 2 2-13 SV61027 Rev. D Removing the Ink Jet Cartridge When you need to remove or replace the ink jet cartridges, follow these steps: 1. With the printer on, press the ON LINE key until the dis- play reads OFF LINE. 2. Open the printhead cover of the prin...

Chapter 3 In this chapter you'll learn about key features of the DA700/DA750 printer and how to adjust it to meet the require- ments of your print jobs. In this chapter:Printer Features ........................... 3-2DA700/DA750 Throughput .......... 3-3Setting Up a Job .......................... 3-...

3-2 SV61027 Rev. D 3 • DA700/DA750 Features and Adjustments The DA700/DA750 has the following features: Speed (Throughput): Refer to chart on next page.Print Qualities: Draft, Letter, Executive Internal Fonts: 13 (14 including Barcode) Optional Font Card Font Point Size: 4 to 30 Material Thickness: ...

3-4 SV61027 Rev. D 3 • DA700/DA750 Features and Adjustments Printer Features (continued) Font Size Font size refers to the size of each typeface, and is mea- sured in points. The DA700/DA750 uses from 4 to 30 point size for internal or downloaded fonts. Material Thickness Thickness refers to the siz...

3-6 SV61027 Rev. D 3 • DA700/DA750 Features and Adjustments Setting up a print job means adjusting the printer to accom- modate the width, height, thickness and weight of your ma- terial. The setup adjustments and the quality of your material determine how reliably your printer feeds the material. A...

3-8 SV61027 Rev. D 3 • DA700/DA750 Features and Adjustments 7. Control Panel Use the control panel buttons to access printer menus, de- fine print options, run the print job, position the print carriage and turn the printer on and off line. See Appendix A, Printer Menus, for detailed instructions. I...

3-9 SV61027 Rev. D DA700/DA750 Features and Adjustments • 3 Whenever you switch from one material type to another, you need to set the gap between the separators and the feed roller before printing begins. NOTE: There are three positions of the "H" Blocks. • Lever fully down - adjusted to me...

3-11 SV61027 Rev. D DA700/DA750 Features and Adjustments • 3 2. Center the Wire Frame under the Material This adjustment helps eliminate skewing. 1. Unlock the feed carriage assembly by pushing the locking lever down. 2. Adjust the feed carriage by aligning with the center of the media. 3. Lock the ...

3-12 SV61027 Rev. D 3 • DA700/DA750 Features and Adjustments 3. Set the Feed Angle Setting Up A Job (continued) The height of the wireframe input stacker depends on the type of material you're running: • Heavy material—adjust to a low angle• Standard material—adjust to the center (45 degree angle) •...

3-16 SV61027 Rev. D 3 • DA700/DA750 Features and Adjustments Once your printer is set up, you can load material and make a test print. To avoid misfeeds, follow these instructions: 1. Make sure the input area is free of dust and other matter. 2. Take a manageable amount of material and while holding...

3-17 SV61027 Rev. D DA700/DA750 Features and Adjustments • 3 2. While running test samples, turn the knob counter-clockwise to close the gap until the desired quality of printing is obtained. NOTE: Adjusting the media thickness knob too far counter clockwise may cause smearing or jamming. 7. Adjust ...

3-18 SV61027 Rev. D 3 • DA700/DA750 Features and Adjustments A Note about Print Quality The DA700/DA750 is designed to feed and print on a range of materials with various finishes and coatings. However the sharpness of the print may vary with different materials, depending on how absorbent the surfa...

3-19 SV61027 Rev. D DA700/DA750 Features and Adjustments • 3 Adjust the exit rollers so they overlap the left and right edges of the material by 1/4". Rotate the release lever to vertical then slide the rollers from side to side to make the adjust- ment and press the lever down to lock. Must be ...

3-20 SV61027 Rev. D 3 • DA700/DA750 Features and Adjustments Output Stack Height The output stacker holds up to five inches of material before it becomes necessary to remove the stack from the bin. The optional W760 stacker increases capacity to 300 #10 envelopes. NOTE: As the stack approaches the 5...

3-21 SV61027 Rev. D DA700/DA750 Features and Adjustments • 3 9. Print a Test Piece 1. Make sure material is loaded properly. (Or you can use a single test piece if you'd like to check that your setup adjustments are okay.) 2. Turn the printer ON. The ON/OFF switch is located on the interface panel a...

Chapter 4 This chapter has instructions for install- ing the DA700/DA750 printer driver and using the printer with your computer. It also briefly explains Envelope Designer™ Plus, the Pitney Bowes envelope design software that comes with the printer. In this chapter:Printer Driver Software ............

4-3 SV61027 Rev. D Using the DA700/DA750 with Your Computer • 4 To access another option, left click on the appropriate tab. A window for the selected option displays. Selecting Printer Properties This section describes printer properties and how to select available options. To access the main prope...

4-4 SV61027 Rev. D 4 • Using the DA700/DA750 with Your Computer NOTE: An explanation of items in each window is also available by doing the following: • Right click an item to display the "What's This" button. • Right or left click this button to display information about the selected item. ...

4-5 SV61027 Rev. D Using the DA700/DA750 with Your Computer • 4 Use the Comment area to make a statement about the printer. For example, you might want to indicate what the printer should be used for and when it is available. If this printer is shared, the comment entered in this area displays on th...

4-9 SV61027 Rev. D Using the DA700/DA750 with Your Computer • 4 The name of the installed driver displays in the "Driver" area. This usually matches the name of the print device, however, for the DA700/DA750, you will see "Pitney Bowes W700/ W790" instead. To install a new driver, cl...

4-11 SV61027 Rev. D Using the DA700/DA750 with Your Computer • 4 Using the Printer Properties Window (continued) To display the Color Management window, left click the Color Management tab in the Properties window. To allow the system to select the best colors from the avail- able profile, choose th...

4-12 SV61027 Rev. D 4 • Using the DA700/DA750 with Your Computer Using the Printer Properties Window (continued) To display the Security window, left click the Security tab in the Properties window. Pitney Bowes does not support Networking. Therefore, adding or removing permissions should not be use...

4-13 SV61027 Rev. D Using the DA700/DA750 with Your Computer • 4 Using the Printer Properties Window (continued) To display the Device Settings window, left click the Device Settings tab in the Properties window. Pitney Bowes recommends that you leave the manufacturer- set default as it is in this w...

4-14 SV61027 Rev. D 4 • Using the DA700/DA750 with Your Computer The following steps explain how to select the DA700/DA750 printer from a Windows software application. The steps are similar for most applications. You can also refer to your appli- cation's documentation for specific instructions on i...

Printer Maintenance This chapter describes the maintenance procedures you should perform on a regular basis to keep your printer run- ning trouble-free. In this chapter:Preventive Maintenance .............. 5-2Cleaning ...................................... 5-2Print Quality Problems ...................

5-2 SV61027 Rev. D 5 • Printer Maintenance Preventive Maintenance Clean print head, cartridge, ink surfaces and covers with plain water only. (Water works best!) Clean all rubber rollers with the Pitney Bowes Multi-Purpose Cleaning Kit Number 902-0. Use of any other cleaning solvents will void all w...

5-3 SV61027 Rev. D Printer Maintenance • 5 • Clean the print head cartridge: dampen a soft cotton cloth with water and wipe the nozzles clean (wipe in the proper directions). • Install a new ink cartridge (page 2-12). Print Quality Problems (continued) If the right and left exit rollers are misalign...

5-4 SV61027 Rev. D 5 • Printer Maintenance Floor Assembly and Top Cover Periodically wipe the cover and floor assembly (feed deck) with a soft cotton cloth, dampened with water only. Sensor Print Head Shaft Print Head Shaft (continued)

5-5 SV61027 Rev. D Printer Maintenance • 5 4. When the "Reset color (or black) Ink..." prompt displays, press plus (+) to reset the ink if you've just installed a new cartridge; otherwise press minus (-) if you need only to perform the alignment procedure. Your DA750 printer allows black (K)...

6-1 Chapter 6 Troubleshooting This chapter lists common printer problems and offers suggestions on how to fix them. In this chapter: Problems and Solutions .............. 6-2Feed Problems ............................ 6-2Print Quality Problems ................. 6-3Interface Problems ....................

6-2 SV61027 Rev. D 6 • Troubleshooting Problems and Solutions Feed Problems Problem Intermittent Feed Reason: Feed Ramp not used. Solution: The feed ramp adds a gentle slope to the stack and helps feeding. If you’re using the prop, check the H-Block gap for proper separa- tion. Also make sure the wi...

6-3 SV61027 Rev. D Troubleshooting • 6 Problem Multifeed (Feeds Doubles) or Skewing Reason: Separators (H-blocks) not set correctly. Also feed fence set incorrectly. Solution: Adjust H-blocks to thickness of material. See page 3-10. Check feed fence position. See page 3-16. Reason: Envelope thicknes...

6-4 SV61027 Rev. D 6 • Troubleshooting Problem Address Printing is not Sharp Reason: Incorrect media thickness knob setting. Also, unsuitable material. Solution: Check whether envelope thickness knob is ad- justed too high (page 3-18). Print quality is less sharp when using Tyvek, recycled or glossy...

6-5 SV61027 Rev. D Troubleshooting • 6 Problem Addresses “Walking” Reason: Incorrect Address Setup. Solution: Count carriage returns and line feeds and adjust Lines Per Address to the same number. Reason: Address Termination should be Form Feed. Solution: Set Address Setup for 8 lines. Check Line Te...

6-6 SV61027 Rev. D 6 • Troubleshooting Problem Barcode (Lower Right) is not Printing Reason: Barcode not enabled Solution: Turn barcode ON using Envelope Designer™ Plus, or the DA700/DA750 print driver or the printer’s control panel menus. Reason: Missing ZIP Code. Solution: Insert ZIP Code. Reason:...

6-7 SV61027 Rev. D Troubleshooting • 6 Problem Address Too High Reason: Address field is within 1/10” of the top edge of the media, or material may be jamming. Solution: Move address field down to DMM specifica- tions, or correct the jamming. Barcode Problems (continued) Other Problems Problem Paper...

6-8 SV61027 Rev. D 6 • Troubleshooting Other Problems (continued) Problem Memory Card Error Reason: The card was removed while the printer was reading it. Solution: Do not remove the card while the printer is in use. If the card has been removed, turn the printer off, re-insert the card, and then tu...

Appendix A The printer menus are used to control how your printed material looks. This appendix describes each menu and its options. In this appendix:Using the Control Panel ............. A-2Using the Menus ........................ A-3Using the Main menu ................. A-5Usind the Setup Menu ......

A-2 SV61027 Rev. D Appendix A • Control Panel Menus Use the buttons on the control panel to get to the printer menus, define the print options, run a print job, position the print carriage and turn the printer ON LINE and OFF LINE. Using the Control Panel The buttons on the control panel perform the...

A-3 SV61027 Rev. D Control Panel Menus • Appendix A The DA700/DA750 has two menus, both display on the op- erator panel: • The Main Menu controls how your printed material looks. • The Setup Menu is used to configure your printer so it will function correctly with your computer. NOTE: The printer mu...

A-6 SV61027 Rev. D Appendix A • Control Panel Menus A. DISTANCE TO RIGHT B. DISTANCE TO BOTTOM C. LINE SPACING D. ORIENTATION E. ORIENTATION CONTROL Main Menu Menu Options DRAFT EXECUTIVE LETTER A. NAME B. SIZE C. WIDTH D. BOLD E. ITALIC F. OUTLINE A. LOCATION B. 5 DIGIT ON/OFF C. 9 DIGIT ON/OFF A. ...

A-7 SV61027 Rev. D Control Panel Menus • Appendix A 1. Address Layout Use the Address Layout option to set up the way an address appears on the printed material. The printable width is limited to 9.4” from the right side of the mail piece. The printable height is 15” measured from the bottom edge of...

A-9 SV61027 Rev. D Control Panel Menus • Appendix A C. Line Spacing Press the + or – buttons to increase or decrease the Line Spacing (i.e., 3, 4, 6, 8 lines/inch or Automatic), defined in lines per inch. Automatic line pitch selection is based on industry-standard definitions for line spacing for e...

A-11 SV61027 Rev. D Control Panel Menus • Appendix A 2. Print Quality Use the print quality option to select the resolution of the printed addresses—Executive, Letter or Draft. A. Executive Quality Black - 600 x 600 DPI Color - 300 x 300 DPI (DA750 only) This is the darkest of the three print qualit...

A-13 SV61027 Rev. D Control Panel Menus • Appendix A 3. Font Selection The DA700/DA750 has thirteen available fonts (typefaces, plus barcode): Courier, Sans Serif, Roman, Baxter, Hancock, Marina, Quincy, Silicon, Springer, Stencil, Windmill, Alpine, OCR A and Code 39. All fonts are scalable from 4 t...

A-16 SV61027 Rev. D Appendix A • Control Panel Menus 4. Barcode (continued) 5. Press the Enter button at the 5-digit barcode prompt and use + or – to turn the option ON or OFF. 6. When you finish making your selections, press the Menu button several times to back out of the menu until the printer di...

A-17 SV61027 Rev. D Control Panel Menus • Appendix A 5. Address Recovery Use this option to direct the printer’s memory to go back a certain number of addresses when an error occurs in order to reprint the address. The options on this menu are: A. Get Addresses B. Clear Memory. A. Get Addresses Sele...

A-18 SV61027 Rev. D Appendix A • Control Panel Menus 6. Clear Counter Use this option to clear the piece (batch) counter. 1. Press the + or – buttons to scroll through the Main Menu options until the Clear Piece Counter option appears on the LCD panel. 2. Press the Enter button to select this option...

A-22 SV61027 Rev. D Appendix A • Control Panel Menus Using the Setup Menu (continued) Setup Menu Menu Options A. SYMBOL SET B. INCH/MILLIMETER C. MENU LANGUAGE 1. HEAVY MEDIA MODE 2. TEST PRINT HEAD 3. PURGE PRINT HEAD 4. LINES PER ADDRESS 5. COMMUNICATIONS 6. HEX DUMP MODE 7. LANGUAGE 8. ENVELOPE F...

A-23 SV61027 Rev. D Control Panel Menus • Appendix A 2. Test Print Head The only time you need to turn this mode on is when you are using long, heavy envelopes. This option increases motor torque and slows down the feed rate. This option is normally OFF. To use this option: 1. Press the + or – butto...

A-25 SV61027 Rev. D Control Panel Menus • Appendix A 4. Lines Per Address Use this option to set the number of lines in the address field. 1. Press the + or – buttons to scroll through the Setup Menu options until the Lines Per Address option 1. ap- pears on the LCD panel. 2. Press the Enter button ...

A-26 SV61027 Rev. D Appendix A • Control Panel Menus 5.Communications Transmitting data from the computer to the DA700/DA750 is by way of the parallel interface or the serial interface. The printer automatically senses the interface through which data is being sent. When the computer uses the DA700/...

A-28 SV61027 Rev. D Appendix A • Control Panel Menus The information provided here is for those customers who are technically inclined. The Hex Dump Mode option causes the printer to print all commands and data it receives from the computer in a hexa- decimal format. Use this feature to check the in...

A-29 SV61027 Rev. D Control Panel Menus • Appendix A 0 1 2 3 4 5 6 7 8 9 A B C D E F NUL SOH STX ETX EOT ENQ ACK BEL BS NT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US SP ! " # $ % & ′ ( ) * + , – • / 0 1 2 3 4 5 6 7 8 9 : ; < = > ? @ A B C D E F G H I J...

A-30 SV61027 Rev. D Appendix A • Control Panel Menus 6. Hex Dump Mode (continued) EXAMPLE: The capital letter A is a Hex 41 . Find the letter A on the above chart, and look towards the top of the chart (MSB) and locate the Hex number 4 . Then look to the left side of the chart (LSB) and locate the H...

A-33 SV61027 Rev. D Control Panel Menus • Appendix A 8. Envelope Feed Delay Use this option to feed very glossy material or if extra ink drying time is needed. This option slightly reduces the over- all throughput of the printer. To use this option: 1. Press the + or – buttons to scroll through the ...

A-34 SV61027 Rev. D Appendix A • Control Panel Menus Use this option to automatically eject the last envelope in your job. To use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until 9. AUTO ENVELOPE EJECT ap- pears on the LCD panel. 2. Press the Enter button to se...

A-35 SV61027 Rev. D Control Panel Menus • Appendix A 10. ROM Revision Number This option is extremely useful whenever it is necessary to verify the Firmware Revision installed in the printer. It is also useful to determine if your printer requires an upgrade. The Maintenance Count, which is the tota...

Appendix B The DA700/DA750 Specifications This Appendix contains detailed hard- ware and material specifications for the DA700/DA750 printer. In this appendix:Equipment Specifications ........... B-2Material Specifications ............... B-9

B-2 SV61027 Rev. D Appendix B • DA700/DA750 Specifications Physical Dimensions 13” (33 cm) high; 19” (48 cm) wide; 17” (43 cm) deep (with- out wireform). Weight 50 lbs. (23 kg), including high-capacity print cartridges and catch bin. Electrical Voltage: 120 volts AC +/- 10%. Other selectable voltage...

B-3 SV61027 Rev. D DA700/DA750 Specifications • Appendix B Address Recovery Memory buffer holds a maximum of 20 addresses Print Modes (Print Resolution) • Draft: Black - 200 x 600 DPI Color - 300 x 150 DPI (DA750 only) • Letter Quality: Black - 300 x 600 DPI Color - 300 x 200 DPI (DA750 only) • Exec...

B-7 SV61027 Rev. D DA700/DA750 Specifications • Appendix B NOTES: 1. All edges are viewed from the front surface of the material.2. Two clear zones, each 0.3 inches wide, are required on the mail- piece to allow clearance for the exit rollers. 3. Printing is allowed to the top edge of the media, how...

B-8 SV61027 Rev. D Appendix B • DA700/DA750 Specifications Print Position Accuracy • For a #10 envelope (Acclaim #10 WW Commercial, Regular): Horizontal: within +/- 1.5mmVertical: within +/- 1.5mm Skew: within +/- 1 degree • For other media: Horizontal: within +/- 3.0mmVertical: within +/- 3.0mm Ske...

B-10 SV61027 Rev. D Appendix B • DA700/DA750 Specifications Material Specifications (continued) Material NotesEnvelopes have a flap along the long edge and are pro- cessed by the printer non-flap edge first. Envelopes may have either a diagonal or straight edge along the envelope flap. Stuffing mate...

B-11 SV61027 Rev. D DA700/DA750 Specifications • Appendix B A catalog may consist of multiple pages bound by adhesive or tabs on the feed edge or at 90 degrees with respect to the feed edge. Sheet stock may consist of 16 to 28 lb. bond as well as 60 to 80 lb. coated stock. The size and thickness con...

PB Form SV61027 Rev. D 9/04 ©2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Web Site: www.pb.com Customer Support: 1-800-522-0020 Product Name: DA700, DA750 Model Number: W707, W790 For Service or Supplies *sv61027RevD* Printed on recyclable paper 1 Elmcroft Road Stamford, Connecticut...