Pitney Bowes DA550 - Manual

Table of Contents Pitney Bowes DA500/DA550 Operator Guide iii Appendix A, Control Panel Menus Using the Control Panel .......................................... A-2Using the Menus ...................................................... A-3Using the Main Menu .............................................

Table of Contents Pitney Bowes DA500/DA550 Operator Guide iv

Chapter 1 The DA500/DA550 PrinterOverview The Pitney Bowes DA500/DA550 is a versatile, easy-to-use desktop printerdesigned for addressingapplications. This chapter explainswhat's in this guide, andtells you how to order sup-plies and where to get moreinformation about usingyour DA500/DA550. In this ...

Pitney Bowes DA500/DA550 Operator Guide 1-3 DA500/DA550 Printer - Overview • 1 Chapter 6, Troubleshooting Contains a list of possible problems and their solutions. Appendix A, Control Panel Menus Explains the Main Menu and Setup Menu options avail-able on the DA500/DA550 control panel. Appendix B, S...

1-4 Pitney Bowes DA500/DA550 Operator Guide 1 • DA500/DA550 Printer - Overview Before You Call... Please see Chapter 6, Troubleshooting, for a descriptionof common problems and their solutions. If you need tocall, please have the following information at hand: • Product name: DA500/DA550. • Serial n...

Pitney Bowes DA500/DA550 Operator Guide 2-3 Setting Up the DA500/DA550 Printer • 2 Package Contents 1. DA500 or DA550 Printer 2. Output Stacker 3. Wire Frame with Feed Ramp, Washer and Retaining Knob (Input Material Stacker as-sembled) 4. Long Sliding Fence 5. Power Cord 6. Short Sliding Fence 7. Pa...

2-4 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer The assembled printer should look like the picture below.The parts you have to put together are identified. Refer to this picture as you set up your printer. Follow thesteps on pages 2-7 through 2-15. The following pr...

Pitney Bowes DA500/DA550 Operator Guide 2-5 Setting Up the DA500/DA550 Printer • 2 Follow these guidelines and safety precautions whenselecting a location for your printer. • Place the printer on a table or other stable, levelsurface within the cable's length (Parallel 10 feetmax. - Serial 15 feet m...

2-8 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer Assemblingthe DA500/DA550(continued) 2. Install the Sliding Fence The DA500/DA550 has two fences—a long one and ashort one. Use the short fence when printing materialsmaller than a #10 envelope. Use the long fence for...

Pitney Bowes DA500/DA550 Operator Guide 2-9 Setting Up the DA500/DA550 Printer • 2 Printed material is deposited in the output stacker tray.The tray can stack up to 150 #10 envelopes. Slide it underthe output area of the printer as shown below, then centerit on the output area. Right to left placeme...

2-10 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer Connectingthe DA500/DA550 to YourComputer 4. Connecting the Parallel Cable or Serial Cable Use the parallel cable supplied to connect the DA500/DA550 to your computer, or use an approved serial cable. Each end of the...

2-12 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer 1. Connect the female end of the power cord to the power receptacle in the interface panel. Refer tothe figure on page 2-10. 2. Plug the male end of the power cord into a grounded outlet. Please review the safety inf...

2-14 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer Installing andRemoving theInk JetCartridges(continued) 9. Close the Transport Door. 10. The prompt asks about resetting the ink level. Select "YES" if you have installed a new cartridge.Otherwise, select "...

Pitney Bowes DA500/DA550 Operator Guide 2-15 Setting Up the DA500/DA550 Printer • 2 8. Removing the Ink Jet Cartridges To remove or replace the ink jet cartridges, follow thesesteps: 1. With the printer on, press the On Line key until the display reads OFF LINE. 2. Open the Transport Door of the pri...

2-16 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer This page is intentionally blank

3-2 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics The DA500/DA550 has the following features: Speed (pieces per hour): up to 10,000 # 10 envelopes,3 lines, 10 pt, Black Print Qualities Draft, Letter, Executive Internal Fonts: 13 (14 including Code 3 of 9Barcode) Optional Font CardFo...

Pitney Bowes DA500/DA550 Operator Guide 3-3 DA500/DA550 Basics • 3 PrinterFeatures(continued) Font Size Font size refers to the size of each typeface. The DA500/DA550 uses from 4 to 30 point size for internal or down-loaded fonts. Material Thickness Thickness refers to the size of the material that ...

Pitney Bowes DA500/DA550 Operator Guide 3-5 DA500/DA550 Basics • 3 2. Input Area Where you stack material for printing. You'll make mostsetup adjustments in this general area. 3. Interface Panel (Not Shown) Located on the lower part of the rear cover, the panel hasthe ON/OFF switch, parallel cable c...

3-6 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics Setting Up AJob(continued) 10. OutputStacker Tray Printed material is deposited in the stacker (catch) tray.The tray holds about 5" of material. 11. Output Area Where printed material is ejected from the printer. 12. Exit Rollers...

Pitney Bowes DA500/DA550 Operator Guide 3-7 DA500/DA550 Basics • 3 The following procedure describes the steps for setting upa job. 1. Set the Separator Gap Switching from one material type to another requiressetting the gap between the separators and the feed rollerbefore printing begins. To find t...

3-8 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics Setting the Separator Gap Setting Up AJob(continued) H-Block Lock Knob Place asample pieceagainst theinput wall andbetween theseparatorfingers and thefeed roller Support Plate

Pitney Bowes DA500/DA550 Operator Guide 3-9 DA500/DA550 Basics • 3 When you set the feed gap for a number 10 envelope, thewidth of the envelope will fall completely under the insideand middle H-Blocks, but only half way under the outer H-Block. 1. In this case, remove the sliding fence, then follow ...

Pitney Bowes DA500/DA550 Operator Guide 3-11 DA500/DA550 Basics • 3 Setting Up AJob(continued) 3. Set the Feed Angle The feed angle of the wireframe input stacker depends onthe type of material you're running: • Heavy material: adjust to a low angle. • Standard material : adjust to the center (45 de...

3-12 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics 4. Position the Sliding Fence Setting Up AJob(continued) Your printer comes with two sliding fences—a long oneand a short one. Use the long fence for number 10 enve-lopes and larger materials. Use the short fence for materi-als smal...

3-14 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics Setting Up AJob(continued) 6. Adjust the Position of the Feed Ramp With a stack of material loaded: 1. Loosen the lock knob that holds the feed ramp in position. 2. Lower the feed ramp until the top of the bottom piece of the stack ...

Pitney Bowes DA500/DA550 Operator Guide 3-15 DA500/DA550 Basics • 3 7. Adjust the Media Thickness Lever The media thickness lever sets the distance between theprinthead and the material. Use it to compensate fordifferent material thicknesses. The lever is located insidethe printer under the transpor...

3-16 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics IMPORTANT: Make sure the rollers do not touch any printed areaof the material. If this happens, the rollers will actlike a printing press and imprint a faint impressionat incremental distances on the material. If thishappens, move t...

Pitney Bowes DA500/DA550 Operator Guide 3-17 DA500/DA550 Basics • 3 Output Stack Height The output stacker holds up to five inches of materialbefore it becomes necessary to remove the stack from thebin. The optional W760 stacker increases capacity to 300#10 envelopes. NOTE: As the stack approaches t...

3-18 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics 9. Print a Test Piece 1. Make sure material is loaded properly. (Or you can use a single test piece if you'd like to check yoursetup adjustments.) 2. Turn the printer ON. The On/Off switch is located on the interface panel at the re...

Using theDA500/DA550With YourComputer This chapter has instructions forinstalling the DA500/DA550 printerdriver and selecting the printerfrom a computer application. In this chapter: Printer Driver Software ............. 4-2 Selecting Printer Properties ..... 4-3 Using the Printer PropertiesWindows ...

Pitney Bowes DA500/DA550 Operator Guide 4-3 Using the DA500/DA550 with Your Computer • 4 SelectingPrinterProperties This section describes printer properties and use of thewindows for selecting the available options. To access themain properties window, follow these steps: 1. Click the "Start...

4-4 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Your Computer NOTE: An explanation of items in each windows isalso available by doing the following: • Right click an item to display the "What's This" button. • Right or left click this button to display the informat...

Pitney Bowes DA500/DA550 Operator Guide 4-5 Using the DA500/DA550 with Your Computer • 4 Use the Comment area to make a statement about the printer. For example, you might want to indicate what theprinter should be used for and when it is available. If this printer is shared, the comment entered in ...

Pitney Bowes DA500/DA550 Operator Guide 4-7 Using the DA500/DA550 with Your Computer • 4 To display the Port window, left click the Port tab in the Properties window. The displayed list shows the available ports, the associ-ated port monitor, and the printers that use the ports. To add another port ...

4-8 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Your Computer To display the Advanced window, left click the Advanced tab in the Properties window. To make the printer available 24/7, select the "Alwaysavailable" option. To configure the printer for limited availab...

Pitney Bowes DA500/DA550 Operator Guide 4-11 Using the DA500/DA550 with Your Computer • 4 Using thePrinterPropertiesWindow(continued) To display the Color Management window, left click the Color Management tab in the Properties window. To allow the system to select the best colors from theavailable ...

4-12 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Your Computer Using thePrinterPropertiesWindow(continued) To display the Security window, left click the Security tab in the Properties window. Pitney Bowes does not recommend Networking. There-fore, adding or removing permi...

Pitney Bowes DA500/DA550 Operator Guide 4-13 Using the DA500/DA550 with Your Computer • 4 Using thePrinterPropertiesWindow(continued) To display the Device Settings window, left click the Device Settings tab in the Properties window. Pitney Bowes recommends that you leave the manufac-turer-set defau...

Pitney Bowes DA500/DA550 Operator Guide 4-15 Using the DA500/DA550 with Your Computer • 4 Once you've made this selection, your print job will auto-matically go to the DA500/DA550 printer when you selectFile/Print provided the DA500/DA550 is selected as thedefault printer). Remember to change the pr...

4-16 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Your Computer This page is intentionally blank.

Printer Maintenance • 5 Pitney Bowes DA500/DA550 Operator Guide 5-3 Sensor Location Exit Rollers Sensor FloorAssembly andTop Cover If the right and left exit rollers are misaligned, that is,contact printed surfaces, they can become contaminatedwith ink. Use water to dampen a soft cloth and removethe...

5 • Printer Maintenance 5-4 Pitney Bowes DA500/DA550 Operator Guide Your DA550 printer allows black (K) to print with color(CMY) at the same time (known as CMYK printing).To ensure proper printing, the black (K) and colorcartridges (CMY) need to be correctly aligned. Thealignment procedure should be...

Troubleshooting This chapter lists some com-mon printer problems andoffers suggestions on how tofix them. In this chapter: Problems and Solutions 6-2 Feed Problems ............... 6-2 Print Quality Problems .. 6-3 Interface Problems ........ 6-4 Serial Pin Connector Diagram ............................

6-2 Pitney Bowes DA500/DA550 Operator Guide 6 • Troubleshooting Problems andSolutions Before contacting our Technical Operations Center or yourPitney Bowes Customer Service Representative, look foryour problem below. If you can solve the problem yourself,you will be able to resume printing sooner. F...

Pitney Bowes DA500/DA550 Operator Guide 6-3 Troubleshooting • 6 Problem No Print Reason: Ink cartridge problem. Solution: Purge ink cartridge (pg A-23).Clean cartridge jets with soft cottoncloth and water (in line with colors asshown).Change to a new cartridge. Problem Gray or Light Print - Black In...

Using theControl PanelMenus The printer menus are usedto control how your printedmaterial looks. This chapterdescribes each menu andits options. In this Appendix: Using the Control Panel ....... A-2 Using the Menus ................... A-3 Main Menu ............................. A-5 Setup Menu .........

Appendix A • Control Panel Menus A-2 Pitney Bowes DA500/DA550 Operator Guide Use the buttons on the control panel to get to the printermenus, define the print options, run a print job, positionthe print carriage and turn the printer ON LINE and OFFLINE . You’ll normally perform these actions from wi...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-3 The DA500/DA550 has two menus, both displayed onthe LCD: • Use the Main Menu to control how your printedmaterial looks. • Use the Setup Menu to configure your printer soit will function correctly with your computer. NOTE: T...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-5 Using theMain Menu The Main Menu options are: 1. Address Layout 2. Print Quality 3. Font 4. Barcode 5. Address Recovery 6. Clear Counter 7. Job Settings NOTE: The settings you define in a software appli-cation such as Smart...

Appendix A • Control Panel Menus A-6 Pitney Bowes DA500/DA550 Operator Guide A. DISTANCE TO RIGHTB. DISTANCE TO BOTTOMC. LINE SPACINGD. ORIENTATIONE. ORIENTATION CONTROL Main Menu Menu Options DRAFTEXECUTIVELETTER A. NAMEB. SIZEC. WIDTHD. BOLDE. ITALICF. OUTLINE A. LOCATIONB. 5 DIGIT ON/OFFC. 9 DIGI...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-7 1. AddressLayout Use the Address Layout option to set up the way anaddress appears on the printed material. The printablewidth is limited to 9.4” from the right side of the mailpiece. The printable height is 15” measured fr...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-9 1. AddressLayout(continued) E. Orientation Control The choices are Automatic and Manual. When Orienta-tion Control is set to Automatic, the printer acknowl-edges the orientation commands sent from the com-puter. Setting Ori...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-11 Use the print quality option to select the resolution ofthe printed addresses—Executive, Letter or Draft. NOTE: All color print quality specifications onlyapply to the DA550. A. Executive Quality Black - 600 x 600 DPIColor...

Appendix A • Control Panel Menus A-16 Pitney Bowes DA500/DA550 Operator Guide 4. Barcode(continued) C. 9-Digit On / Off If a 9-digit barcode is required, selecting the 9-digitbarcode option (9-Digit ON) lets you print ONLY a9-digit barcode. NO 11 DIGIT BARCODE WILL PRINT. 1. Press the + or – buttons...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-17 5. AddressRecovery Use this option to direct the printer’s memory to goback a certain number of addresses when an erroroccurs in order to reprint the address. The options onthis menu are: A. Get Addresses B. Clear Memory. ...

Appendix A • Control Panel Menus A-20 Pitney Bowes DA500/DA550 Operator Guide 7. JobSettings(continued) To use this option to direct the printer to Load or Savethe Job Setting as a certain number: 1. Press the + or – buttons to scroll through the Main Menu options until the 7. JOB SETTINGS optionapp...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-21 Using the SetupMenu To access the Setup Menu, the printer must beOFFLINE. (The LCD display toggles between ON LINEand OFF LINE ). If the printer is ON LINE , press the ON LINE buttononce so the LCD displays OFF LINE . Then...

Appendix A • Control Panel Menus A-22 Pitney Bowes DA500/DA550 Operator Guide Setup Menu Menu Options A. SYMBOL SETB. INCH/MILLIMETERC. MENU LANGUAGE 1. H EAVY MEDIA MODE 2. TEST PRINT HEAD 3. PURGE PRINT HEAD 4. LINES PER ADDRESS 5. COMMUNICATIONS 6. HEX DUMP MODE 7. LANGUAGE 8. ENVELOPE FEED DELAY...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-23 The only time you need to turn this mode on is whenyou are using long, heavy envelopes. This option in-creases motor torque. This option is normally OFF. To use this option: 1. Press the + or – buttons to scroll through th...

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-25 The purging process clears any clogged ink on the printnozzle. Often this will return the print quality to a normallevel. To select this option: 1. Press the + or – buttons to scroll through the Setup Menu options until 3....

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-27 Transmitting data from the computer to the DA500/DA550 is by way of the parallel interface or the serialinterface. The printer automatically senses the interfacethrough which data is being sent. When the computeruses the D...

Appendix A • Control Panel Menus A-30 Pitney Bowes DA500/DA550 Operator Guide 0 1 2 3 4 5 6 7 8 9 A B C D E F NUL SOH STX ETX EOT ENQ ACK BEL BS NT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US SP ! " # $ % & ′ ( ) * + , – • / 0 1 2 3 4 5 6 7 8 9 : ; < = >...

Appendix B • Specifications B-2 Pitney Bowes DA500/DA550 Operator Guide Physical Dimensions 14.7" (37.3 cm) high; 16.2" (41.2 cm) wide; 21.7" (55.1cm) deep (without wireform). Weight 44.11 lbs. (20 kg), including print cartridges (B & C) andcatch bin. Electrical Domestic (DA500/DA550...

Appendix B • Specifications Pitney Bowes DA500/DA550 Operator Guide B-3 Address Recovery Memory buffer holds a maximum of 20 addresses Print Modes (Print Resolution) Note: All color print quality specifications onlyapply to the DA550. •Draft: Black - 150 x 600 DPI Color - 300 x 150 DPI •Letter Quali...

Appendix B • Specifications B-4 Pitney Bowes DA500/DA550 Operator Guide Downloadable Fonts Supports bitmapped, downloadable fonts. Cartridge Fonts Not Required. Fonts are downloaded with addresses. User-Definable Parameters • Font Characteristics • Address Placement • Barcode Characteristics • Print...

Appendix B • Specifications Pitney Bowes DA500/DA550 Operator Guide B-5 2-Dimensional The printer is capable of printing an USPSCertified IBIP barcode as well as all types of2-D barcodes defined for the countries (UK,Canadian, Euro, Australia etc.) and others tothe defined standards. Reference appli...

Appendix B • Specifications B-6 Pitney Bowes DA500/DA550 Operator Guide Stacker Capacity Input Stacker: 200 #10 EnvelopesOutput Stacker: 150 #10 Envelopes Effective Print Area The printable width is 9.4 inches measured from the rightside of the mailpiece. The printable height is 15 inchesmeasured fr...

Appendix B • Specifications Pitney Bowes DA500/DA550 Operator Guide B-7 Printhead/InkJet Cartridges Cartridges: User-replaceable ink jetSingle Black Ink Cartridge - 711-1Single Color Ink Cartridge - 660-5 - DA550 only4 Pack of Black Ink Cartridges - 660-9 Print Position Accuracy For a #10 envelope (...

Appendix B • Specifications B-8 Pitney Bowes DA500/DA550 Operator Guide Noise Level Idle Mode: <6.6 Bel (A)Operating Mode: <7.3 Bel(A)Operator position: no more than 65 dBa referenced to20 µpa. Recommended Usage Pitney Bowes has tested this machine under manydifferent conditions and recommends...

Appendix B • Specifications Pitney Bowes DA500/DA550 Operator Guide B-9 MaterialSpecifications Approved Media The paper types listed below are approved for usewith the DA500/DA550 Printer. Please note that thedimensional limits above apply in all cases, and that allmedia (flats, envelopes, postcards...

Appendix B • Specifications B-10 Pitney Bowes DA500/DA550 Operator Guide Catalog envelopes have an opening along their short edge which is closed by a flap with an adhesive seal. Postcards have no folds or bends. The printable side may have a higher surface roughness than the non-printable side. Sel...

Appendix B • Specifications Pitney Bowes DA500/DA550 Operator Guide B-11 Envelope Sizes Name Style Dimensions (Inch ) Dimensions (Metric) Height x Width Height x Width #6-1/4 3-1/2 x 6" 89 x 152 mm #6-1/2 Square 6-1/2 x 6-1/2" 165 x 165 #6-3/4 Commercial 3-5/8 x 6-1/2" 216 x 165 #8-1/2 S...

i-2 Pitney Bowes DA500/DA550 Operator Guide Index Index Symbols 5-Digit On / Off A-159-Digit On/Off A-16 A Address High 6-7Address Layout Setting with Menu A-10 Address Recovery Specification B-3Using Menu to invoke A-17 Address Smudging 6-3Addresses "Walking" 6-4Agency Approvals B-2Approved...

PB Form SV61026 Rev. B 7/04 © 2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Web Site: www.pb.comCustomer Support: 1-800-522-0020Product Name: DA500, DA550Model Number: W660, W680 For Service or Supplies *sv61026Revb* Printed on recyclable paper 1 Elmcroft RoadStamford, Connecticut 06...