Palm Pre - Manual

12 Manage Your Account Online: sprint.com 䢇 Access your account information. 䢇 Check minute usage (depending on your Sprint service plan). 䢇 View and pay your bill. 䢇 Enroll in Sprint online billing and automatic payment. 䢇 Purchase accessories. 䢇 Shop for the latest Sprint phones. 䢇 View available ...

13 Sprint Operator Services Sprint Operator Services provides assistance with placing collect calls or with placing calls billed to a local telephone calling card or third party. 䢇 Open Phone . Enter 0 and tap . To learn more and to see the latest in products and services, visit Sprint online at spr...

Section 1A: Set Up Service 17 Set u p Set Up Service S e c t i o n 1 A In This Section ⽧ Set Up Your Phone (page 18) ⽧ Turn the Phone On/Off (page 20) ⽧ Make Your First Call (page 24) ⽧ Set Up Your Voicemail (page 25) ⽧ Create Sprint Account Passwords (page 26)

18 Section 1A: Set Up Service Set Up Your Phone Activate Your Phone 䢇 If you purchased your phone at a Sprint Store: It is probably activated and ready to use. 䢇 If you received your phone in the mail, and it is a new Sprint account or a new line of service: Your phone is designed to activate once y...

Section 1A: Set Up Service 19 Set u p events from your desktop organizer software (see “Transfer Data From Your Computer to Your New Phone” on page 19).) What Is a Palm Profile? A Palm profile connects your phone to Palm to get automatic updates, back up your data, and more. These features are in ad...

20 Section 1A: Set Up Service Palm offers the Data Transfer Assistant to do this one-time data transfer. Use of the Data Transfer Assistant is a three-step process: 1. Download the Data Transfer Assistant from palm.com/support to your computer. 2. Connect your phone and your computer using the USB c...

Section 1A: Set Up Service 21 Set u p Turn the Screen On/Off Wake up the screen and leave the wireless services turned off when you want to use only the organizer features, for example, when you’re on a plane and want to look at your calendar. You can also turn off the screen without turning off the...

22 Section 1A: Set Up Service Turn Wireless Services Off (Airplane Mode) Airplane mode turns off your phone as well as the Bluetooth ® wireless technology and Wi-Fi features. Use it when you are on a plane or anywhere else you need to turn off all wireless services. You can still use apps like Calen...

Section 1A: Set Up Service 23 Set u p Turn Wireless Services On When you turn on your phone, it connects to a mobile network so that you can make and receive phone calls and use other wireless services (if supported by the local network). 䢇 Tap the upper-right corner of any screen and tap Turn off A...

24 Section 1A: Set Up Service 䢇 To turn both the screen and wireless services back on: Press and hold power . Make Your First Call 1. Press power . (This wakes up the screen.) 2. If necessary, drag up to unlock the screen. 3. Tap . 4. Tap numbers on the dial pad. 5. Tap to dial. 6. Tap to end the ca...

Section 1A: Set Up Service 25 Set u p Adjust Call Volume 䢇 When you’re on a call, press the Volume button on the side of your phone to adjust the call volume. * Volume Set Up Your Voicemail All unanswered calls to your phone are automatically transferred to your voicemail, even if your phone is in u...

26 Section 1A: Set Up Service For more information about using your voicemail, see “Use Voicemail” on page 90. Create Sprint Account Passwords As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that...

Section 2A: Basics 29 Basics Basics S e c t i o n 2 A In This Section ⽧ What’s in the Box? (page 30) ⽧ Get to Know Your Phone (page 31) ⽧ Charge the Battery (page 37)

30 Section 2A: Basics What’s in the Box? All of the following items are in the phone box: Hardware 䢇 Palm ® Pre™ phone and pouch. 䢇 AC charger. 䢇 3.5mm stereo headset. 䢇 USB cable.

Section 2A: Basics 31 Basics Print Material 䢇 Get Started Guide. 䢇 Features Guide. 䢇 Palm warranty. 䢇 End User License Agreement. Get to Know Your Phone Slide Out the Keyboard 䢇 Hold the phone as shown below and gently push up.

32 Section 2A: Basics Front View 1 Earpiece 2 Touchscreen: Tap and make other gestures directly on the screen. See “Touchscreen” on page 36. 3 Volume

34 Section 2A: Basics Back View 1 Camera flash 2 Camera lens 3 Speaker

Section 2A: Basics 35 Basics Top View 1 Power: Press to wake up or turn off the screen. Press and hold to turn your device and all wireless services completely off and to turn your device back on after having turned it completely off. 2 Ringer switch: Slide to turn the ringer and notification sounds...

36 Section 2A: Basics Touchscreen 1 Application name: Displays the name of the currently open application. Tap the name to open the application menu. 2 Launcher: See “Open an Application in the Launcher” on page 53. 3 Scroll arrow: Swipe down to see hidden icons. 4 Quick Launch: See “Open an Applica...

Section 2A: Basics 37 Basics Charge the Battery Although the battery may come with a sufficient charge to complete the setup process, we recommend that after setup you charge your phone until the battery icon is full to ensure that the battery is fully charged. See “Maximizing Battery Life” on page ...

Section 2A: Basics 39 Basics Maximizing Battery Life Battery life depends on how you use your phone. You can maximize the life of your battery by following a few easy guidelines: 䢇 Set your screen to turn off automatically after a shorter period of inactivity (see “Set the Interval for Turning the S...

Section 2B: Move Around on Your Phone 41 Move Arou nd Move Around on Your Phone S e c t i o n 2 B In This Section ⽧ Use Gestures: Tap, Swipe, Drag, Flick, Pinch (page 42) ⽧ Open Applications (page 52) ⽧ Work With Applications (page 55) ⽧ Enter Information (page 63) ⽧ Use the Menus (page 68) ⽧ Search...

Section 2B: Move Around on Your Phone 43 Move Arou nd Basic Gestures Tap: Tap with the tip of the finger, fast and firmly, and then immediately lift your fingertip off the screen. Don’t bear down on what you’re tapping. Don’t wait for a response; the response comes after you lift your finger. Don’t ...

Section 2B: Move Around on Your Phone 47 Move Arou nd Scroll Gestures Scroll a specific amount: Drag the screen in the desired direction. Scroll fast: Flick the screen in the desired direction. Stop scrolling: Tap or drag the screen while scrolling.

48 Section 2B: Move Around on Your Phone Zoom Gestures Zoom in (Email, Web, Photos, Doc View, PDF View, Google Maps): Pinch out: Place two fingers on the screen and spread them slowly apart. Zoom out (Email, Web, Photos, Doc View, PDF View, Google Maps): Pinch in: Place two fingers on the screen and...

Section 2B: Move Around on Your Phone 49 Move Arou nd Text Selection Gestures Place the cursor in a text field: Tap the location. Move the cursor: Tap the location to insert the cursor. Press and hold the orange key. Place your finger anywhere onscreen and drag your finger in the direction you want ...

50 Section 2B: Move Around on Your Phone Drag and Drop Tap and hold the item, drag it, and then lift your finger to drop it. Sometimes you get a visual cue that the item is ready to be dragged. For example, an icon in the Launcher is ready to be dragged when you see a halo radiating from the icon. A...

52 Section 2B: Move Around on Your Phone Open Applications You can have as many applications open at one time as you like. Open an Application in Quick Launch Quick Launch is the bar of five icons that is always available at the bottom of Card view and the Launcher . To open an application from Quic...

Section 2B: Move Around on Your Phone 53 Move Arou nd When an application fills the whole screen, make the following gesture to display Quick Launch and open one of its applications. 1. Drag up slowly from the gesture area to the screen. 2. Move your finger to the application icon. (When you see the...

Section 2B: Move Around on Your Phone 55 Move Arou nd 3. Tap the application icon. To close the Launcher , do one of the following: 䢇 Press Center . 䢇 Tap . 䢇 Flick up from the screen to the gesture area. Open an Application Using Search 1. Press Center to open Card view . 2. Enter the name of the a...

56 Section 2B: Move Around on Your Phone Display All Open Applications (Card View) Card view displays open applications as small cards, so that you can easily scroll through them and drag them to change their order. 䢇 When an application fills the screen and you want to go to Card view , press Cente...

Section 2B: Move Around on Your Phone 57 Move Arou nd Move Among Open Applications 1. In Card view (see “Display All Open Applications (Card View)” on page 56), swipe left or right on the screen to see other open apps. 2. Tap a card to maximize the application. Tip You can also maximize the center c...

58 Section 2B: Move Around on Your Phone Reorder Open Application Cards 1. In Card view (see “Display All Open Applications (Card View)” on page 56), tap and hold a card to further reduce the size of the cards. 2. Tap and hold a card, and after it becomes transparent, drag it to another position. Ti...

Section 2B: Move Around on Your Phone 59 Move Arou nd Close an Application 䢇 In Card view (see “Display All Open Applications (Card View)” on page 56), throw the application card off the top of the screen.

60 Section 2B: Move Around on Your Phone Change the Applications That Appear in Quick Launch If Quick Launch contains five icons, you must remove an application from Quick Launch before you can add another one. You can remove any application icon except the Launcher . 1. Open the Launcher . (Quick L...

Section 2B: Move Around on Your Phone 61 Move Arou nd Reorder Quick Launch Icons You can change the position of any Quick Launch icon except the Launcher icon. 1. In Card view , tap and hold a Quick Launch icon. 2. After the icon gets larger and transparent, drag it to another location.

62 Section 2B: Move Around on Your Phone Reorder Launcher Icons 1. In the Launcher , tap and hold an icon. 2. After the halo appears around the icon, drag it to another location. 3. To move the icon to another page, drag it to the left or right edge of the screen. Delete an Application You can delet...

Section 2B: Move Around on Your Phone 63 Move Arou nd Enter Information Use the Keyboard 1 Orange 2 Shift 3 Space 4 Backspace 5 Enter 6 Sym Enter Uppercase Letters By default, the first letter of each sentence or field is capitalized and the remaining text you enter is lowercase. To enter other uppe...

Section 2B: Move Around on Your Phone 65 Move Arou nd 3. Scroll to find the character you want. 4. Tap the character to insert it. Symbols and Accented Characters Tip The symbols and accented characters are grouped according to their similarity to the corresponding key. For example, the symbol that ...

66 Section 2B: Move Around on Your Phone Some symbols are not associated with a letter key. Press Sym by itself and scroll to the bottom of the symbols table to select these symbols: º ¹ ¼ ½ ² ³ ¾ ¡ ¿ :-) :-( ;-) $ ¢ £ ¥. Enter Information in a Field You can enter information in a field by typing or...

Section 2B: Move Around on Your Phone 67 Move Arou nd Select Items in a List Lists enable you to select from a range of options. Lists are different from menus (see “Use the Menus” on page 68), which give you access to additional features. Lists are hidden until you tap the currently displayed optio...

68 Section 2B: Move Around on Your Phone 3. Insert the cursor where you want to paste the text (see “Text Selection Gestures” on page 49). 4. Open the application menu and tap Edit > Paste . Save Information 䢇 On most screens, your information is saved automatically. Just make the back gesture to...

Section 2B: Move Around on Your Phone 69 Move Arou nd Open the Application Menu The application menu contains options such as Cut and Copy , Preferences , Help , and other application-specific commands. 1. Tap the application name in the upper-left corner of the screen.

70 Section 2B: Move Around on Your Phone 2. Tap a menu item to open it. (If the menu displays a downward-pointing arrow at the bottom, it means that more options are available. Scroll the menu to see the additional options.) Open the Connection Menu The connection menu lets you manage wireless servi...

Section 2B: Move Around on Your Phone 71 Move Arou nd 1. Tap the upper-right corner of the screen. 2. Tap a menu item to turn that wireless feature on or off or to open a list of options for that feature (see “Turn Wireless Services Off (Airplane Mode)” on page 22 for more information). Search to Fi...

Section 2B: Move Around on Your Phone 73 Move Arou nd Search Within an Application In applications such as Contacts, Memos, Doc View, and PDF View, you can search for entries or files. From the list view, enter the file name; a few words from a memo; or a contact name, initials, address, or number. ...

74 Section 2B: Move Around on Your Phone View All Your Notifications For most types of notifications, if you do not tap the notification after a few seconds, it becomes an icon in the lower-right portion of the screen. 1. Tap anywhere on the bottom of the screen to display your notifications. 2. Tap...

Section 2B: Move Around on Your Phone 75 Move Arou nd Update the Software on Your Phone Palm continually provides updates to your phone’s operating system to enhance performance and add functionality. Update notifications are sent to your phone automatically when a system update is available (see “R...

76 Section 2B: Move Around on Your Phone Here is some additional information about system updates: 䢇 If you have Wi-Fi turned on and the battery has at least a 30% charge, your phone automatically downloads a system update if one is available—you don’t have to do anything. If Wi-Fi is not turned on ...

Section 2B: Move Around on Your Phone 77 Move Arou nd 䢇 Tap Install Free to install only those applications that you can download free of charge. 䢇 Tap Install All to install all applications available for download (charges may apply). Manually Check for Updates 1. Open Updates . Note You can use yo...

Section 2B: Move Around on Your Phone 79 Move Arou nd Use App Catalog to Shop for New Applications Use App Catalog to browse and download any of the many applications available for your phone. App Catalog contains both free apps and apps you can buy. 1. Open App Catalog . 2. Swipe right or left on t...

Section 2B: Move Around on Your Phone 81 Move Arou nd 7. After you download an app, tap Tap to Launch to open it The app also now appears as an icon in the Launcher , so you can open it from the Launcher as well. Copy Files Between Your Phone and Your Computer You can copy files from a computer to y...

Section 2C: Phone 83 P hone Phone S e c t i o n 2 C In This Section ⽧ Make Calls (page 84) ⽧ Receive Calls (page 88) ⽧ Use Voicemail (page 90) ⽧ What Can I Do During a Call? (page 90) ⽧ What’s My Number? (page 95) ⽧ View Your Call History (page 95) ⽧ Save a Phone Number to Contacts (page 97) ⽧ What ...

84 Section 2C: Phone Make Calls By default, your phone is on and ready to make calls. For information on turning the phone off and back on, see “Turn the Phone On/Off” on page 20. Dial Using the Onscreen Dial Pad The onscreen dial pad lets you make a call without sliding out the keyboard. It is also...

Section 2C: Phone 85 P hone Dial Using the Keyboard 1. In the Launcher or Card view , use the keyboard to enter the number. (You do not need to press the orange key to enter numbers, *, or #.) 2. When you finish entering the number, tap it to dial. Dial Using a Speed Dial See “Assign a Speed Dial to...

86 Section 2C: Phone 3. Tap one of the contact’s phone numbers to dial it. If only the contact name is displayed, tap the name to display the phone numbers for that contact, and tap the number. Dial by Contact Name in the Phone Application See “How Do I Enter Names and Other Info in Contacts?” on pa...

Section 2C: Phone 87 P hone 3. Tap the number. Redial the Last Number Dialed 1. Open Phone . 2. Tap . (When the number appears at the top of the screen, tap again to dial.) Dial Your National Emergency Number You can dial 911 anytime. Just press power to wake up the screen, and enter the emergency n...

88 Section 2C: Phone Receive Calls If you want to answer calls, your phone must be on. This is different from having only the screen turned on (see “Turn the Phone On/Off” on page 20). When your phone is off, your calls go to voicemail. Answer a Call Do one of the following: 䢇 If the screen is on wh...

Section 2C: Phone 89 P hone Silence the Ringer on an Incoming Call When you silence the ringer on an incoming call, you can answer the call or let it ring through to voicemail. Do one of the following: 䢇 Press power . 䢇 Press Volume . 䢇 Slide the ringer switch off (red means off). This silences the ...

90 Section 2C: Phone Use Voicemail 1. Do one of the following: 䡲 In the Launcher , Card view , or Phone , press and hold 1 . 䡲 Tap a voicemail notification at the bottom of the screen. 䡲 Open Phone . Then tap . 䡲 Open Phone . Then tap 1 onscreen. 2. Follow the voice prompts to listen to your message...

Section 2C: Phone 91 P hone Manage a Call Do any of the following: 䢇 Put the call on speakerphone: Tap . 䢇 Mute the microphone so you can’t be heard: Tap . 䢇 Open the dial pad to enter numbers for navigating phone trees, responding to prompts, and so on: Tap . 䢇 Add a call: See “Make a Second Call” ...

92 Section 2C: Phone End a Call Do one of the following: 䢇 Tap . 䢇 If a headset is attached, press the headset button. Use Another Application While on a Call You can use many other applications on your phone, including the organizer and text message features, while holding a phone conversation. You...

Section 2C: Phone 93 P hone Make a Second Call 1. While on a call, tap . 2. Dial the second call. Answer a Second Call (Call Waiting) When a second call notification appears, tap . The first call is put on hold. Swap Between Two Calls You can swap between calls only if the second call is incoming. D...

94 Section 2C: Phone Additional charges may apply and minutes in your mobile account may be deducted for each call you place. 1. Make a first call, then make a second call. (This is the limit of conference callers. Check your service plan about conference calls.) 2. Tap to create the conference call...

Section 2C: Phone 95 P hone What’s My Number? 1. Open Phone . 2. Open the application menu and tap Preferences . (Your phone number appears at the top of the Phone Preferences screen.) View Your Call History 1. Open Phone . 2. Tap .

Section 2C: Phone 97 P hone Save a Phone Number to Contacts You can save the number from an incoming or outgoing call to an existing contact, or create a new contact for the number. If an incoming call uses caller ID blocking, you cannot save the number. 1. Do one of the following: 䡲 Before dialing ...

Section 2C: Phone 99 P hone Use a Phone Headset You can connect the headset that came with your phone for hands-free operation. Use a Wired Headset Your phone works with headsets that have a 3.5mm connector (look for three colored bands on the plug). When in doubt, ask the third-party headset manufa...

100 Section 2C: Phone 䡲 Use your phone without the headset: Disconnect the headset. Set Up and Use a Bluetooth ® Hands-Free Device Your phone is compatible with many headsets and car kits (sold separately) enabled with Bluetooth ® wireless technology version 2.1 with EDR and Stereo (with AVRCP media...

Section 2C: Phone 101 P hone Customize Phone Settings Use Phone Preferences to customize phone settings. Show Contact Matches By default, when you have the dial pad displayed but you’re using the keyboard to enter a phone number, only numbers are entered. You can set a preference, however, so that t...

Section 2D: Your Media and Entertainment Center 105 Med ia Your Media and Entertainment Center S e c t i o n 2 D In This Section ⽧ Camera (page 106) ⽧ Photos (page 107) ⽧ Videos (page 113) ⽧ YouTube (page 116) ⽧ Music (page 118) ⽧ Amazon MP3 (page 122) ⽧ NASCAR Sprint Cup Mobile SM (page 128)

106 Section 2D: Your Media and Entertainment Center Camera Take a Picture Your phone comes with an easy-to-use, built-in, 3-megapixel camera with an LED flash. You can use the camera to take pictures, and then use the Photos app to view them and send them to your friends and family (see “Share a Pic...

Section 2D: Your Media and Entertainment Center 107 Med ia Review Pictures you Have Taken 1. After taking a picture, tap the thumbnail of the picture in the lower-left corner of the screen. (This opens the picture in the Photos application.) 2. Swipe left or right on the screen to view other picture...

108 Section 2D: Your Media and Entertainment Center 1. Open Photos . 2. Tap the album containing the picture, and tap the thumbnail of the picture. (The Photo roll album contains pictures you have taken with your phone’s camera.) 3. Swipe left or right on the screen to look at other pictures in the ...

110 Section 2D: Your Media and Entertainment Center Add a Picture to a Contact You can also add a picture to a contact in the Contacts application (see “Add a Photo to a Contact” on page 136). 1. Tap a picture thumbnail to view it full-screen. 2. If the photo header is hidden, tap the screen to disp...

Section 2D: Your Media and Entertainment Center 111 Med ia 1. Tap a picture thumbnail to view it full-screen. 2. If the photo header is hidden, tap the screen to display it. 3. Tap and tap Set wallpaper . 4. Do either or both of the following: 䡲 To move the picture so a portion appears in the center...

112 Section 2D: Your Media and Entertainment Center 3. Tap and tap Upload . 4. Do one of the following: 䡲 If you have already set up your picture Web service on your phone, tap the name of the service you want to use. 䡲 If you have not set up your picture Web service on your phone, tap Add An Accoun...

Section 2D: Your Media and Entertainment Center 113 Med ia 3. Tap Add An Account , and tap the type of account you want to add. 4. Enter your account username and password and tap Sign In . Delete a Picture 1. Tap a picture thumbnail to view it full-screen. 2. If the photo header is hidden, tap the ...

114 Section 2D: Your Media and Entertainment Center 1. Open Videos . 2. Tap the video. Use Video Playback Controls Playback controls automatically appear when you start a video. They disappear after a few seconds. Tap the video to manually display or dismiss the controls.

Section 2D: Your Media and Entertainment Center 115 Med ia Delete a Video To delete a video file from your phone, you must put your phone in USB drive mode and delete the video using your computer. 1. Connect your phone and your computer using the USB cable . 2. On your phone, tap USB Drive . (If pr...

118 Section 2D: Your Media and Entertainment Center Share a Video Send a friend a link to a YouTube video. 1. On the video details screen (see “Watch a Video” on page 116), tap Share . 2. Tap Email or Text Message . 3. Address and send the message. Music Listen to Music You can listen to music throu...

120 Section 2D: Your Media and Entertainment Center 䡲 Listen to an album: Tap Albums and tap the album name. To listen to the album’s songs in the order they are displayed onscreen, tap the first song. The songs play one after the other in sequence. To listen to songs in random order, tap Shuffle Al...

Section 2D: Your Media and Entertainment Center 121 Med ia Switch the Now Playing Display You can switch the display to show the songs you are listening to by name or by album cover art. 䢇 While you are listening to a song, tap the header to switch between Playlist view and Album Art view. Search fo...

122 Section 2D: Your Media and Entertainment Center Delete a Song To delete a song file from your phone, you must put your phone in USB drive mode and delete the song using your computer. 1. Connect your phone and your computer using the USB cable . 2. On your phone, tap USB Drive . (If prompted, ta...

Section 2D: Your Media and Entertainment Center 123 Med ia Set Up Your Amazon Account You must be signed in to your Amazon account to download music. 1. Open Amazon MP3 . 2. Open the application menu and tap Sign In . 3. Enter your email address and password, and tap Sign In . (To purchase songs wit...

124 Section 2D: Your Media and Entertainment Center Browse Songs, Albums, Artists, or Genres 1. Open Amazon MP3 . 2. Do any of the following: 䡲 View all songs in a certain genre: Tap and tap the genre. 䡲 View the top 10 new and notable releases: Swipe left or right on the New & Notable album thu...

Section 2D: Your Media and Entertainment Center 125 Med ia View Album Information and Buy an Album 1. Make sure you have a connection to a Wi-Fi network (see “Wi-Fi” on page 230). (You can buy music files without a Wi-Fi connection, but you must be connected to a Wi-Fi network to download them.) 2. ...

126 Section 2D: Your Media and Entertainment Center Preview and Buy a Song 1. Make sure you have a connection to a Wi-Fi network (see “Wi-Fi” on page 230). (You can buy music files without a Wi-Fi connection, but you must be connected to a Wi-Fi network to download them.) 2. Search for (see “Search ...

Section 2E: Your Personal Information Organizer 129 Org a niz er Your Personal Information Organizer S e c t i o n 2 E In This Section ⽧ Contacts (page 130) ⽧ Calendar (page 144) ⽧ Tasks (page 156) ⽧ Memos (page 162) ⽧ Calculator (page 164)

130 Section 2E: Your Personal Information Organizer Contacts How Do I Enter Names and Other Info in Contacts? You have a few options for getting contact information to show up in Contacts: Connect to an online address book through the Palm ® Synergy™ feature: If you have an address book in an online...

Section 2E: Your Personal Information Organizer 131 Org a niz er Linked Contacts The Synergy feature automatically links contacts from different accounts if it finds data in common between them. For example, if you have a contact in Exchange and in Google for Emily Weeks, your phone links the contac...

132 Section 2E: Your Personal Information Organizer Use Contacts for the First Time 1. Open Contacts . 2. Do one of the following: 䡲 To set up your first online account to sync: Tap the account type, enter the account information, and tap Sign in . 䡲 To set up an online account to sync other than th...

Section 2E: Your Personal Information Organizer 133 Org a niz er Create a Contact You can add a contact that synchronizes with an online account you have, such as Google or Microsoft Exchange ActiveSync. You can also add a contact in the Palm profile account, which does not synchronize with an onlin...

134 Section 2E: Your Personal Information Organizer 5. In some fields, such as New Phone Number , when you enter the information a label button appears on the right. (Tap the button to change the label for your entry—for example, to identify a number as a mobile or work phone.) 6. Tap Done . Find a ...

Section 2E: Your Personal Information Organizer 135 Org a niz er 3. For more search options, tap Global Address Lookup . (This option is available if you are using Microsoft Exchange ActiveSync with a Global Address List.) 4. Tap the contact. View or Edit Contact Information 1. Open Contacts . 2. Se...

136 Section 2E: Your Personal Information Organizer Add a Photo to a Contact The photo you add appears onscreen when this contact calls you. 1. While creating (see “Create a Contact” on page 133) or editing (see “View or Edit Contact Information” on page 135) a contact, tap . 2. Do one of the follow...

Section 2E: Your Personal Information Organizer 137 Org a niz er Add a Ringtone to a Contact Select the ringtone you want to hear when this contact calls you. 1. While creating (see “Create a Contact” on page 133) or editing (see “View or Edit Contact Information” on page 135) a contact, tap Set a r...

138 Section 2E: Your Personal Information Organizer 3. Open the application menu and tap Set speed dial . 4. Tap the phone number you want to assign a speed dial to, and then tap the key to use as a speed dial. (You may have to scroll to find the key you want.) Assign a Reminder Message to a Contact...

Section 2E: Your Personal Information Organizer 139 Org a niz er 3. Open the application menu and tap Add Person Reminder . 4. Enter the reminder. Link a Contact When your phone recognizes matching information in two contacts—for example, the same name and phone number—it automatically gathers the i...

Section 2E: Your Personal Information Organizer 141 Org a niz er If the contact has a picture (see “Add a Photo to a Contact” on page 136), the picture appears as a Launcher icon. If the contact doesn’t have a picture, the contact name appears in the Launcher with a placeholder icon. Tap the real or...

142 Section 2E: Your Personal Information Organizer Delete a Contact 1. Open Contacts . 2. Tap the contact name. 3. Do one of the following: 䡲 Delete an unlinked contact or an entire linked contact: Open the application menu and tap Delete Contact . Tap Delete All Profiles to confirm. 䡲 Delete one e...

Section 2E: Your Personal Information Organizer 143 Org a niz er Customize Contacts 1. Open Contacts . 2. Open the application menu and tap Preferences & Accounts . 3. Set the following options: List Order: Tap the Sort Order field and select the criteria by which the contact list is sorted. Thi...

144 Section 2E: Your Personal Information Organizer Manually Synchronize Contacts With Your Online Accounts If you want to get contacts from an online account on your phone immediately—or upload contacts from your phone to the online account—you can do a manual sync. This synchronizes Contacts with ...

146 Section 2E: Your Personal Information Organizer Layered Calendars Suppose you use the calendar in both Microsoft Exchange ActiveSync and in Google. If you set up both of those accounts to sync with your phone, your phone's Calendar app shows the events from both in a single view—a layered calend...

Section 2E: Your Personal Information Organizer 147 Org a niz er 䡲 To set up an online account to sync other than the first one: Tap Add An Account , tap the account type, enter the account information, and tap Sign In . 䡲 To skip to your calendar: Tap Done . Create an Event You can create an event ...

Section 2E: Your Personal Information Organizer 149 Org a niz er 3. (Optional) Tap Custom to define your own repeat interval and set the end date. Add an Alarm to an Event 1. While creating an event (see “Create an Event” on page 147), tap to the right of the event name. (To add an alarm after creat...

150 Section 2E: Your Personal Information Organizer 1. Open Calendar . 2. Go to the day you want, open the application menu and tap New all day event . 3. Enter the event details. Change the Calendar Display You can change the display of Calendar to show the events from all of your calendars or just...

Section 2E: Your Personal Information Organizer 151 Org a niz er Move Around in Calendar 䢇 Next or previous week: In Week view, swipe right or left on the screen. 䢇 Next or previous day: In Day view, swipe right or left on the screen. 䢇 Next or previous month: In Month view, swipe down or up on the ...

152 Section 2E: Your Personal Information Organizer 3. Open the application menu and tap Delete event , and then tap Delete to confirm. (If this event is one of a series of repeating events, tap the option to delete just this event or the entire series.) Respond to an Event Reminder When an event re...

Section 2E: Your Personal Information Organizer 153 Org a niz er 䢇 Contact meeting attendees: This opens an email message with the participants’ addresses added to the To field. The default message text is “Running late, on my way...”—you can edit the text before sending the message. 䢇 Dismiss 䢇 Sno...

Section 2E: Your Personal Information Organizer 155 Org a niz er Manually Synchronize Calendar With Your Online Accounts If you want to get calendar events from an online account on your phone immediately—or upload events from your phone to the online account—you can do a manual sync. This synchroni...

156 Section 2E: Your Personal Information Organizer Tasks Create a Task List All individual tasks you create (see “Create a Task” on page 156) must be placed in a task list. A task list is a group of related to-do items. 1. Open Tasks . 2. Tap . 3. Enter the list name in the New list field and press...

Section 2E: Your Personal Information Organizer 157 Org a niz er 4. Enter the task name in the Task name field. (To set the task priority, see the next procedure.) Set Task Priority, Due Date, and Other Details 1. Open Tasks . 2. Tap the list containing the task. 3. Tap to the right of the task name...

158 Section 2E: Your Personal Information Organizer 4. Set any of the following: Priority : High priority tasks appear with a red check box. Normal priority tasks appear with a blue check box, and low priority tasks appear with a gray check box. List: Assign the task to a different list. Due date: T...

Section 2E: Your Personal Information Organizer 159 Org a niz er View Tasks That Are Due Today 1. Open Tasks . (The number to the right of the All Tasks field shows the total number of tasks that are due today or are overdue. The number to the right of each task list name shows the number of tasks d...

160 Section 2E: Your Personal Information Organizer 3. Tap All , Remaining , or Completed in the upper-right corner, and tap the filter option you want. Organize Your Tasks You can change the order of a task list or an individual task. 䢇 Tap and hold the list or task name, and drag the item to the d...

Section 2E: Your Personal Information Organizer 161 Org a niz er 3. Open the application menu and tap Set due date for all . 4. Tap the month, date, and year, and then tap Set Due Date . 5. To remove a previously assigned due date, tap No Due Date . Mark All Tasks in a List Completed/Incomplete 1. O...

162 Section 2E: Your Personal Information Organizer Memos If you used the Data Transfer Assistant and imported notes from Outlook on your desktop to your phone, those notes appear in Memos. Create a Memo 1. Open Memos . 2. Tap . 3. Enter the memo text. (Memos are saved as you type.) Find a Memo 䢇 In...

Section 2E: Your Personal Information Organizer 163 Org a niz er Edit a Memo 1. Open Memos . 2. Tap the memo you want to edit. 3. Tap the screen to position the cursor (see “Text Selection Gestures” on page 49), and edit the memo text. Change the Color of a Memo Color-code your memos to help you rec...

164 Section 2E: Your Personal Information Organizer Calculator You can enter numbers in Calculator using either the onscreen keypad or the keyboard. Perform Calculations 1. Open Calculator . 2. Enter numbers and perform calculations, including the following: Use the Calculator Memory 1. Open Calcula...

Section 2F: Your Documents and Other Productivity Files 165 Documents Your Documents and Other Productivity Files S e c t i o n 2 F In This Section ⽧ Doc View (page 166) ⽧ PDF View (page 172)

166 Section 2F: Your Documents and Other Productivity Files Doc View With Doc View, you can carry, view, and manage Microsoft Word, Excel ® , and PowerPoint ® files on your phone. Open a File You can view a file that you copy from your computer (see “Copy Files Between Your Phone and Your Computer” ...

Section 2F: Your Documents and Other Productivity Files 167 Documents Change the Display Size For information on zooming in and out, see “Zoom Gestures” on page 48. 䢇 Pinch out to zoom in. 䢇 Pinch in to zoom out. 䢇 Double-tap the screen to zoom in or out a specified amount . 䢇 Turn on horizontal scr...

168 Section 2F: Your Documents and Other Productivity Files Save a File With a New Name 1. With the file open, open the application menu and tap Save As . 2. Enter the new file name and tap Save As . Share a File 1. With the file open, open the application menu and tap Share . 2. Create the email me...

Section 2F: Your Documents and Other Productivity Files 169 Documents Work With Comments, Endnotes, and Footnotes in a Microsoft Word Document In an open Word document, comments, endnotes, and footnotes are indicated by highlighted text. 1. Tap the text or footnote indicator to open the comment, end...

172 Section 2F: Your Documents and Other Productivity Files PDF View With PDF View, you can carry, view, and manage PDF (Adobe Acrobat) files on your phone. Open a File You can view a PDF file that you copy from your computer (see “Copy Files Between Your Phone and Your Computer” on page 81) or rece...

Section 2F: Your Documents and Other Productivity Files 173 Documents Move Around in a File 䢇 Go to the next or preceding page: Tap or . 䢇 Jump to a different page: Tap the current page number in the lower-left corner of the screen. (Enter the page number you want and press Enter .) 䢇 Move a part of...

Section 2F: Your Documents and Other Productivity Files 175 Documents View Bookmarks If a PDF file was created with bookmarks, you can see the bookmarks on your phone. 1. With the file open, open the application menu and tap Bookmarks . (A checkmark next to a bookmark name identifies the section of ...

Section 2G: Preferences 177 Preferen ces Preferences S e c t i o n 2 G In This Section ⽧ Backup (page 178) ⽧ Date & Time (page 181) ⽧ Device Info (page 182) ⽧ Language (page 186) ⽧ Screen & Lock (page 186) ⽧ Sounds & Ringtones (page 189)

178 Section 2G: Preferences Backup Back Up Your Information Your phone backs up the contacts, calendar events, and tasks that are in your Palm profile account, as well as system settings and applications you downloaded to your phone. An automatic backup to your Palm profile of all this information h...

Section 2G: Preferences 179 Preferen ces 2. Do any of the following: 䡲 Back up your information manually: Tap Back up now . 䡲 Turn off automatic backup and delete backed-up information: Tap On to switch backup from On to Off. (Tap Turn Off And Erase Data . This deletes all your information on the se...

182 Section 2G: Preferences Device Info View System Information 1. Open Device Info . (Basic system information is displayed.) 2. To view more detailed system information, tap More Info , and tap Software or Hardware . Rename Your Phone 1. Open Device Info . 2. Tap the Name field and enter the new n...

Section 2G: Preferences 185 Preferen ces Add a Certificate You can install a certificate that is located in the USB drive storage on your phone. To copy a certificate into USB drive storage, see “Copy Files Between Your Phone and Your Computer” on page 81. 1. Open Device Info . 2. Tap More Info . 3....

186 Section 2G: Preferences Delete a Certificate Only user-installed certificates can be deleted. 1. Open Device Info . 2. Tap More Info . 3. Open the application menu and tap Certificate Manager . 4. Tap the certificate and tap Delete Certificate . Language You can set your phone display to any lan...

Section 2G: Preferences 187 Preferen ces Set the Interval for Turning the Screen Off Automatically By default, your screen turns off after one minute of inactivity to save battery power. You can change this interval. 1. Open Screen & Lock . 2. In Turn off after , tap the number of seconds or min...

188 Section 2G: Preferences among your open applications without first going to Card view —you go from full-screen view to full-screen view of each app. The order of applications is determined by the order that you opened them or arranged them in Card view . 䢇 Change to back gesture: The back gestur...

Section 2G: Preferences 189 Preferen ces 1. Open Screen & Lock . 2. To turn Secure Unlock on: In Secure Unlock , tap Simple PIN or Password and do one of the following: Simple PIN: Enter a four-digit PIN. (This is a PIN that you make up. Enter the PIN again to confirm.) Password: Enter a passwor...

Section 2G: Preferences 191 Preferen ces Select the Ringtone for Incoming Calls The ringtone you select here applies globally to all incoming calls. You can also set a unique ringtone for a contact (see “Add a Ringtone to a Contact” on page 137). 1. Open Sounds & Ringtones . 2. Tap the displayed...

Web and Data Services and Other Wireless Connections Section 3

Section 3A: Using Web and Data Services 195 Web & Data Ser v ices Using Web and Data Services S e c t i o n 3 A In This Section ⽧ Get Started With Data Services (page 196) ⽧ Access Data Services (page 196) ⽧ Use Sprint TV ® (page 197)

196 Section 3A: Using Web and Data Services Get Started With Data Services With your Sprint service, you are ready to start enjoying the advantages of data services. To sign up for data services or to access complete instructions, visit sprint.com . For information on charges associated with the fea...

Section 3A: Using Web and Data Services 197 Web & Data Ser v ices Data Services Symbols on Your Screen When you are connected to data services, a data connection icon appears at the top of the screen. See “What Are All Those Icons?” on page 97 for a description of the various data connection ico...

Section 3B: Your Email and Other Messages 199 Email & Messag ing Your Email and Other Messages S e c t i o n 3 B In This Section ⽧ Email (page 200) ⽧ Messaging (page 217)

200 Section 3B: Your Email and Other Messages Email How Do I Send and Receive Email on My Phone? Use the Email application on your phone to access the many email accounts you have: company, ISP, and Web-based (like Gmail). The Palm ® Synergy™ feature makes it easy to synchronize all data from an onl...

Section 3B: Your Email and Other Messages 201 Email & Messag ing If you reply to a message from this merged view, the message is sent from the same account in which it was received. If you create a new message from the merged inbox, the message goes out using the account you set as the default a...

204 Section 3B: Your Email and Other Messages 3. Any other time you open Email , open the application menu, tap Preferences & Accounts , and tap Add An Account . (Enter your username and password, and tap Sign In .) 4. In Mail Type , tap POP to display the list of options, and then tap Exchange ...

206 Section 3B: Your Email and Other Messages Enter Advanced Account Settings 1. Open Email . 2. Open the application menu and tap Preferences & Accounts . 3. Tap the account name. 4. Set any of the following: Account Name : Enter the name that appears in the account list. Full Name: Enter the n...

Section 3B: Your Email and Other Messages 207 Email & Messag ing Sync deleted emails (POP accounts only): Set whether messages should be deleted on the server when you delete them on your phone. Show Email: Set how many days’ worth of messages to retrieve from the server. Get Email: Set how freq...

208 Section 3B: Your Email and Other Messages Create and Send an Email Message 1. Open Email . 2. If this is the first time you have opened the Email application, and you have set up at least one email account, tap Done . (If you have not set up an email account, see “Set Up Email” on page 201.) 3. ...

Section 3B: Your Email and Other Messages 209 Email & Messag ing 8. Enter the subject, press Enter , and enter the body text. 9. (Optional) To set the priority for the message, open the application menu and tap High priority or Normal priority . 10. Tap . Add Attachments to a Message 1. While co...

210 Section 3B: Your Email and Other Messages 3. Tap the folder you want to check messages for, and tap . 4. Tap a message to open it. 5. Tap or to view the previous or next message. 6. To view messages for another account, make the back gesture (see “Go Up One Level in an App (Back Gesture)” on pag...

Section 3B: Your Email and Other Messages 211 Email & Messag ing 䢇 To open multiple attachments: Tap the list of attachment names to view the attachments, and tap an individual attachment name to open it. Save Attachments When you open attachments of certain file types, you can save them to your...

212 Section 3B: Your Email and Other Messages Add a Contact From an Email Message You can add a contact name or email address to your Contacts list directly from the To , Cc , or Bcc field of an incoming email message. You can either create a new contact or add the information to an existing contact...

Section 3B: Your Email and Other Messages 213 Email & Messag ing Move a Message to Another Folder 1. Open a message. 2. Open the application menu and tap Move to folder. 3. Tap the folder you want. Mark a Message as Read or Unread 1. Open a message. 2. Open the application menu and tap Mark as r...

Section 3B: Your Email and Other Messages 215 Email & Messag ing 䡲 Open a folder: Tap the folder name. 䡲 View folder information such as last sync and number of messages: Open the folder, and then tap the folder header. Add a Folder as a Favorite Favorites appear at the top of the merged folders...

216 Section 3B: Your Email and Other Messages 3. Set any of the following: Smart Folders: Set whether to include All Inboxes and/or All Flagged messages in the Smart Folders list at the top of the merged folders view. Accounts: Tap an account name to enter advanced settings (see “Enter Advanced Acco...

Section 3B: Your Email and Other Messages 217 Email & Messag ing Reply to Meeting Invitations You can receive meeting invitations on your phone in the same way that you receive email messages. You cannot create meeting invitations on your phone. 䢇 Tap an invitation to open it, and tap whether to...

218 Section 3B: Your Email and Other Messages 䢇 Multimedia messages, if your service plan includes multimedia messaging (see “Create and Send a Text or Multimedia Message” on page 220). 䢇 Instant messages for an IM account you already have set up online (see “Set up an Instant Messaging (IM) Account...

Section 3B: Your Email and Other Messages 219 Email & Messag ing Switch Between Messaging Accounts in a Conversation In a single conversation, you can switch between text/multimedia messaging and an IM account. So if you are having an IM chat with someone and he or she goes offline, you can send...

220 Section 3B: Your Email and Other Messages Create and Send a Text or Multimedia Message Each text message can have up to 160 characters. If you send a text message to an email address, the email address is deducted from the 160-character count. Multimedia messages consist of both text and picture...

Section 3B: Your Email and Other Messages 221 Email & Messag ing 4. Tap the To field and repeat step 3 to enter additional recipients. 5. Do one of the following to attach a picture to a multimedia message: 䡲 Before entering the message text: Tap . (Tap the album containing the picture you want ...

Section 3B: Your Email and Other Messages 225 Email & Messag ing Send and Receive IM Messages 1. Open Messaging . 2. Do one of the following to start or continue a conversation: 䡲 In Conversations view or Buddy List view , tap to start a new conversation. 䡲 In Conversations view , tap an existin...

Section 3C: Your Connections to the Web and Wireless Devices 229 Wirele ss Co nnections Your Connections to the Web and Wireless Devices S e c t i o n 3 C In This Section ⽧ Wi-Fi (page 230) ⽧ Location Services (page 236) ⽧ Web (page 237) ⽧ Google Maps (page 246) ⽧ Sprint Navigation (page 247) ⽧ Blue...

230 Section 3C: Your Connections to the Web and Wireless Devices Wi-Fi What Is a Wi-Fi Connection? Many environments, such as corporate offices, coffee shops, airports, and libraries, offer access to a Wi-Fi network. A Wi-Fi network is a wireless local area network (WLAN). Your phone supports W-Fi c...

Section 3C: Your Connections to the Web and Wireless Devices 231 Wirele ss Co nnections 䢇 Secure networks: These networks may broadcast their name, but at the very least, they require you to enter a password that you get from an administrator (who may be, for example, the librarian or the person beh...

232 Section 3C: Your Connections to the Web and Wireless Devices 䢇 From any screen: Open the connection menu, tap Wi-Fi , and tap Turn on Wi-Fi or Turn off Wi-Fi . If your phone finds the network you want, tap the network name to connect to it. Otherwise, see “Connect to a New Open Network” on page ...

Section 3C: Your Connections to the Web and Wireless Devices 233 Wirele ss Co nnections Connect to a New Secure Network For an explanation of secure networks, see “Are There Different Kinds of Wi-Fi Networks?” on page 230 1. Open Wi-Fi . 2. Make sure Wi-Fi is on (see “Turn Wi-Fi On and Off” on page ...

Section 3C: Your Connections to the Web and Wireless Devices 235 Wirele ss Co nnections Customize Connection Settings Do not change Wi-Fi settings unless you are having trouble connecting to a network. 1. Open Wi-Fi . 2. Tap the network name. 3. In Automatic IP settings , tap On or Off . When Automa...

236 Section 3C: Your Connections to the Web and Wireless Devices Location Services Location Services provide information about your location to applications, such as Google Maps or Sprint Navigation, that request it. For example, Sprint Navigation may use your location information if you need drivin...

Section 3C: Your Connections to the Web and Wireless Devices 237 Wirele ss Co nnections 䡲 Auto Locate: If you turn Auto Locate off and an application subsequently needs to know your location, a notification appears asking if the application can identify your location. (Tap Allow to turn on Location ...

238 Section 3C: Your Connections to the Web and Wireless Devices 1. Open Web . 2. Enter the address of the page. (You don’t need to enter the prefix http://www .) If the page appears in the list of viewed pages, tap it to go there again. (If not, press Enter .) 3. To cancel a page while it is loadin...

Section 3C: Your Connections to the Web and Wireless Devices 239 Wirele ss Co nnections 1. Open Web . 2. Enter the search term and tap a search option. Open Another Browser If you are looking at one Web page and need to check something on a different one, simply open another browser. 䢇 Open the appl...

240 Section 3C: Your Connections to the Web and Wireless Devices 䢇 Zoom into or out of a page: Pinch out or in on the page. (Or double-tap the page.) 䢇 Zoom into a column of a Web page: Double-tap the page to center a column and enlarge it. To zoom out to see the whole page again, keep double-tappin...

Section 3C: Your Connections to the Web and Wireless Devices 241 Wirele ss Co nnections 3. Enter any of the following: Icon: Tap the currently displayed page icon thumbnail. (Then tap, hold, and drag the Web page to use a different portion of the page as the Launcher icon. You can zoom into or out o...

242 Section 3C: Your Connections to the Web and Wireless Devices 3. Enter any of the following: Icon: Tap the currently displayed bookmark icon. (Then tap, hold, and drag the Web page to use a different portion of the page as the bookmark icon. You can zoom into or out of the page while selecting th...

244 Section 3C: Your Connections to the Web and Wireless Devices Return to Previously Viewed Web Pages 1. Open the application menu and tap History . 2. Scroll to the page name and tap the page. You can also search for a recently viewed page by entering a term or address in the address bar that matc...

Section 3C: Your Connections to the Web and Wireless Devices 245 Wirele ss Co nnections Customize Web Browser Settings 1. Open Web . 2. Open the application menu and tap Preferences . 3. Set any of the following: Block Popups : Prevents websites from opening up new browser windows. Accept Cookies: T...

Section 3C: Your Connections to the Web and Wireless Devices 247 Wirele ss Co nnections Sprint Navigation You can use Sprint Navigation to get driving directions, check traffic conditions, and search for services. Sign In to Sprint Navigation The first time you use Sprint Navigation, you are asked t...

248 Section 3C: Your Connections to the Web and Wireless Devices 3. Tap any of the following: 䡲 My Favorites: Tap to add an address. 䡲 Recent Places: View directions to places you visited recently. 䡲 Address: Search for directions to a specific street address, intersection, or city. 䡲 Business: Sear...

Section 3C: Your Connections to the Web and Wireless Devices 249 Wirele ss Co nnections Get Your Location and Local Traffic Information 1. Open Sprint Navigation . 2. Tap Map & Traffic . 3. Use these icons to do the following: Bluetooth ® Wireless Technology What Is Bluetooth ® Wireless Technolo...

250 Section 3C: Your Connections to the Web and Wireless Devices Make a Pairing Request to Another Device You can make a pairing request to a Bluetooth audio device such as a headset, car kit, or A2DP device. 1. Open Bluetooth . 2. Make sure Bluetooth is on (see “Turn the Bluetooth Feature On/Off” o...

Section 3C: Your Connections to the Web and Wireless Devices 251 Wirele ss Co nnections 䡲 The screen displays a passkey generated by your phone: Enter the displayed passkey on the other device. 䡲 The screen prompts you to enter a passkey: Check the documentation that came with the other device to se...

252 Section 3C: Your Connections to the Web and Wireless Devices 䡲 The screen prompts you to enter a passkey: Check the documentation that came with the other device to see if there’s a required passkey. (If so, enter that passkey on your phone. If not, make up a passkey and enter it on both devices...

Section 3C: Your Connections to the Web and Wireless Devices 253 Wirele ss Co nnections Disconnect From a Device Disconnecting from a device does not mean you delete the relationship you created between the device and your phone. See “Connect With a Paired Device” on page 252 for instructions on how...

Section 4A: Troubleshooting 257 Help Troubleshooting S e c t i o n 4 A In This Section ⽧ For Current Palm ® Smartphone Users (page 258) ⽧ Battery (page 259) ⽧ Screen and Performance (page 267) ⽧ Phone (page 270) ⽧ Hands-free Devices (page 272) ⽧ Synchronization (page 273) ⽧ Email (page 277) ⽧ Messag...

258 Section 4A: Troubleshooting ⽧ Backing Up and Restoring Data (page 286) ⽧ Updates (page 287) ⽧ Third-party Applications (page 288) ⽧ Making Room on Your Phone (page 289) For Current Palm ® Smartphone Users I want to transfer my data from my computer If you previously synchronized data from a Palm...

Section 4A: Troubleshooting 259 Help Battery I can’t charge the battery 䢇 If you’re using a new battery or a new charger, make sure the battery and charger are approved by Sprint and Palm for use with your phone. Failure to use an approved battery or charger may prevent your phone from turning on or...

264 Section 4A: Troubleshooting I can’t get my screen to turn on after removing and replacing the battery Removing the battery turns off your phone completely, so you can’t just slide out the keyboard or press power to turn on the screen. Instead, press and hold power until you see a logo on the scr...

266 Section 4A: Troubleshooting I can’t get the back cover back on 1. Position the back cover over the phone and gently press the top two clasps, located at the top corners. Then press the two clasps halfway down either side of the phone. 2. Slide out the keyboard (see “Slide Out the Keyboard” on pa...

Section 4A: Troubleshooting 267 Help Screen and Performance The screen appears blank To save power, the screen dims automatically after a period of inactivity, and then turns off. If you have inserted or replaced the battery, you need to press and hold power until you see a logo on the screen. Other...

268 Section 4A: Troubleshooting Applications are running slower than usual 1. Press Center to display Card view . 2. Scroll through the cards and note how many applications you have running. 3. Close any application you are not using by throwing its card off the top of the screen. If the problem per...

Section 4A: Troubleshooting 269 Help 䢇 Some gestures begin in the gesture area and end in the touchscreen, and vice versa. (Crossing the border between the two areas with your finger is crucial to making the gesture successfully.) 䢇 If you cannot make the back gesture, check to see if you have the n...

270 Section 4A: Troubleshooting applications, is restored to your phone. Information from online accounts you synchronize with—such as Google or Microsoft Exchange ActiveSync—is restored to your phone also. Phone Signal strength is weak Become familiar with low coverage areas where you live, commute...

Section 4A: Troubleshooting 271 Help The other person hears an echo 䢇 Try decreasing the volume on your phone to avoid coupling or feedback on the other person’s end. (This applies to both the speakerphone and the earpiece.) 䢇 Position the earpiece closer to your ear to prevent sound leaking back in...

272 Section 4A: Troubleshooting My phone hangs up when I hold it to my ear You may be accidentally pressing the onscreen button with your cheek. Try holding the phone so that your face doesn’t press against the screen. My phone seems to turn off by itself Your phone has a power-saving feature that’s...

Section 4A: Troubleshooting 273 Help 䢇 The hands-free device is compatible with your phone. (Go to palm.com/support to see a list of supported devices.) I lost the connection between my phone and my Bluetooth headset If your headset isn’t working, delete the existing partnership (see “Delete a Devic...

274 Section 4A: Troubleshooting in the other location. So if you enter a Google contact in the Contacts application on your phone, the contact appears in your online Google contacts—no need to enter it twice. You must already have an account with a service provider before you can set it up on your p...

Section 4A: Troubleshooting 275 Help I want to sync with Outlook or Palm Desktop software on my computer Your Pre phone does not support synchronization with Palm Desktop software or Outlook on your desktop computer. Your Pre phone, however, gives you options for synchronization without a cable. You...

276 Section 4A: Troubleshooting I have entered the settings to sync with Exchange ActiveSync, but I can’t synchronize with my company’s Exchange server Check with your system administrator to find out if a systemwide locking policy is in place. A notification tells me that ActiveSync encountered a p...

Section 4A: Troubleshooting 277 Help Email I have problems using my account Occasionally you may experience problems using an email account after you set it up. If you followed the account setup procedure (see “Set Up Email” on page 201) and are experiencing problems using the account, verify that t...

278 Section 4A: Troubleshooting I have problems sending email (IMAP and POP accounts) If you are able to receive email messages but cannot send them, try the following: 䢇 Turn on authentication (see “Set Up Email: Other Providers” on page 204). (Many email providers require authenticated access, or ...

Section 4A: Troubleshooting 279 Help The following icons appear in the title bar to indicate whether data services are available. If you don’t see one of these icons, you cannot open a data connection: I can’t send or receive text or multimedia messages 䢇 Make sure that your phone is on (see “Turn t...

Section 4A: Troubleshooting 281 Help My phone won’t connect to the Internet Your phone supports Sprint Mobile Broadband (EVDO), Sprint 1xRTT, and Wi-Fi wireless data networks. To connect to the Internet, you must either subscribe to data services with Sprint or be within range of a Wi-Fi network. 䢇 ...

282 Section 4A: Troubleshooting An image or map is too small on my screen Do either of the following: 䢇 To switch to landscape mode to see more of the image, turn the phone on its side. 䢇 To zoom in on the image, pinch out or double-tap the screen. A secure site refuses to permit a transaction Some ...

Section 4A: Troubleshooting 283 Help Calendar and Contacts I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries The entries you see displayed in Calendar or Contacts have been downloaded to your phone from one of your online accounts such as Google...

Section 4A: Troubleshooting 285 Help 䢇 If you take a picture when the keyboard is slid out, press Space to take the picture instead of tapping the onscreen shutter icon. Amazon MP3 I bought a song from Amazon MP3, but it isn’t showing up on my phone Occasionally, the download process may be interrup...

286 Section 4A: Troubleshooting When I open the drive representing my phone on my computer, I see subfolders. Do I need to move my files into these folders? The default folders are there to help you organize files you copy to and from your computer. But you can copy files from your computer into any...

Section 4A: Troubleshooting 287 Help example, you can save copies on your computer and then transfer them back to your phone (see “Copy Files Between Your Phone and Your Computer” on page 81). Updates I dismissed a system update notification, and now I don’t know how to get the update on my phone If...

288 Section 4A: Troubleshooting Third-party Applications Some third-party applications can cause conflicts with your phone. Third-party applications that modify the wireless features of your phone may require extra troubleshooting. Use caution when installing the following: 䢇 Ringtone managers. 䢇 Ca...

Section 4A: Troubleshooting 289 Help Getting more help Contact the author or vendor of any third-party software if you require further assistance. Neither Palm nor Sprint provides technical support for applications that are not built into your phone. Making Room on Your Phone If you store a large nu...

Section 4B: Glossary 291 Gl ossar y Glossary S e c t i o n 4 B airplane mode: A mode in which all the wireless services on your phone are turned off. Wireless services include the phone used for making and receiving calls, the Wi-Fi feature, and Bluetooth ® wireless technology. See “Turn Wireless Se...

Section 5A: Regulatory and Safety Information 299 S p ec ifi c a tio n s Regulatory and Safety Information S e c t i o n 5 A In This Section ⽧ FCC Statements (page 300) ⽧ Antenna Care/Unauthorized Modifications (page 301) ⽧ Industry Canada (page 301) ⽧ Radio Frequency (RF) Safety Exposure (page 302)...

300 Section 5A: Regulatory and Safety Information FCC Statements This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residen...

Section 5A: Regulatory and Safety Information 301 S p ec ifi c a tio n s Antenna Care/Unauthorized Modifications Use only the supplied integral antenna. Unauthorized antenna modifications or attachments could damage the unit and may violate FCC regulations. Industry Canada Operation is subject to th...

304 Section 5A: Regulatory and Safety Information Hearing Aid Compatibility (HAC) Using Your Phone With a Hearing Device Your device has been tested for hearing aid compatibility. Your Palm ® Pre™ phone has an M4 rating. For additional HAC information, including the HAC rating of this product, pleas...

Section 5A: Regulatory and Safety Information 305 S p ec ifi c a tio n s 䢇 Any combined rating equal to four is considered usable. Thus, if you pair an M3 hearing aid with an M3 phone, you will have a combined rating of six for “best use”. This is synonymous for T ratings. Palm further suggest that ...

Section 5A: Regulatory and Safety Information 307 S p ec ifi c a tio n s 䢇 Do not handle a damaged or leaking Lithium-Ion (LI-ion) battery as you can be burned. 䢇 Improper battery use may result in a fire, explosion, or other hazard. Based on DOT rules, spare batteries must not be transported in che...

308 Section 5A: Regulatory and Safety Information Battery Source: Palm Type: Rechargeable Li-ion Polymer Model: 157-10119-00 Rating: 3.7Vdc, 1150mAh (minimum) Recycling and Disposal This symbol indicates that Palm products should be recycled and not be disposed of in unsorted municipal waste. Please...

Section 5A: Regulatory and Safety Information 309 S p ec ifi c a tio n s User Safety Operational Warnings IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. Read this information before using your phone. For the safe and efficient operation of your phone, observe these guidelines: Potentially ex...

Section 5A: Regulatory and Safety Information 313 S p ec ifi c a tio n s Voice: 1-800-CDC-INFO (1-800-232-4636)Internet: http://www.cdc.gov/niosh/topics/noise Product Handling & Safety General statement on handling and use: You alone are responsible for how you use your phone and any consequence...

314 Section 5A: Regulatory and Safety Information Normal use position: When making or receiving a phone call, hold your phone to your ear, with the bottom towards your mouth or as you would a fixed line phone. Emergency calls: This phone, like any wireless phone, operates using radio signals, which ...

318 Section 5A: Regulatory and Safety Information ESD Safety Electrostatic discharge (ESD) can cause damage to electronic devices if discharged into the device, so you should take steps to avoid such an occurrence. Description of ESD Static electricity is an electrical charge caused by the buildup o...

Section 5B: Specifications 321 S p ec if ica tio n s Specifications S e c t i o n 5 B In This Section ⽧ Specifications (page 322)

Index 325 In dex Index Numerics 1xRTT data services 278 411 phone numbers 12 911 phone numbers 87 A accented characters 64 Accept Cookies option 245 Account view 216 accounts See also email accountsaccessing online address books and 130 accessing online calendars and 144, 154 activating phone and 18...