NEC 92600MFH05 - Manual

There's no need to keep redialing your outside call if it's busy or unan-swered - use Repeat Redial instead (page 103). And when your sys-tem's lines are busy, Trunk Queuing (page 123) lets you wait for afree one. If you have an emergency, Forced Trunk Disconnect (page50) allows you to get through o...

(page 98). Need one-button Transfer and calling for a co-worker?Program a Hotline (page 58) on another function key. (When you see in this handbook, the operation needs a Programmable Function Key.) Are you a secretary - or do you have a secretary that handles yourcalls? Set up Secretary Call buzzer...

Your Phone Does the Talking The optional Voice AnnounceUnit (page 124) gives your systemdigital recording and play backcapability. This lets you handlecallers with that important"Personal Touch". For example, ifyou don't have an operator, theAutomated Attendant (page 16)can answer your calls...

And, Your Super Display Does The Thinking Do you want a feature but notknow how to use it? Have youever been busy on a call and notremembered the options yourphone provides? If you have anoptional Super Display Telephone,the Soft Keys on your telephonedo the thinking for you. When you use your Super...

Abbreviated Dialing gives you quick access to numbers you call fre-quently. This saves time, for example, when calling a client withwhom you deal often. Instead of dialing a long telephone number, youjust use Abbreviated Dialing. There are three types of Abbreviated Dialing: Common, Group andPersona...

Account Codes are codes you enter that help keep track of outsidecalls. There are two types of Account Codes: Optional and Forced.With optional codes, the Account Codes you enter are solely for cate-gorizing your calls. For example, if you work in an accounting firmthat must bill back customers for ...

You can use your extension like an alarm clock to remind you ofappointments and important meetings. Your phone has two types ofalarms: ● Alarm 1 - which sounds only once at the preset time. ● Alarm 2 - which sounds every day at the preset time. 1. + + Alarm type (1 or 2). 2. Dial the alarm time (24-...

Background Music (BGM) sends music from an FM receiver, tapedeck or CD player your company provides to the speaker in your tele-phone. This helps give you a pleasant working environment. TheBackground Music plays whenever your phone is idle. 1. + . 2. to hang up. To Turn BGM on or off: Background Mu...

Barge In permits you to break into a co-worker's established call. UseBarge In when you have to get a message through right away (such asin an emergency). Barge In sets up a three-way call between you, yourco-worker and their caller. Your system provides two Barge In modes: Monitor Mode and SpeechMo...

Use Call Forwarding to redirect your calls to another extension. WithCall Forwarding, you're sure your calls are covered when you areaway from your work area. There are four types of Call Forwarding: ● Call Forwarding when Busy or Not AnsweredCalls forward when your extension is busy or not answered...

Use Off-Premise Call Forwarding to forward your calls to an off-sitelocation. Stay in touch when you're away from the office by forward-ing to your cellular phone, home office, hotel or meeting room. 1. + . OR 1. (Call Forward to Device). 2. + Dial line access code. Line access codes are 9 (ARS/Trun...

While you are at a co-worker's desk, you can direct your calls to yourco-worker's extension. Use Call Forward Follow Me if you get detainedwith your co-worker longer than expected. Instead of ringing your ownphone unanswered, your calls will ring you where you are. (To reroutecalls from your own ext...

If you call an extension that is Call Forwarded or in Do Not Disturb,use Call Forwarding/DND Override to talk to the extension user any-way. This is helpful, for example, if you have an important message oremergency and you must get through. 1. Call the forwarded or DND extension.2. (Override). To o...

You can time your outside calls on your telephone display. You'll findCall Timer indispensable if you must keep track of your time on thephone. For incoming calls, the Call Timer begins as soon as youanswer the call. For outgoing calls, the Call Timer starts about 10 sec-onds after you dial the last...

When you call a busy extension, you can leave a Callback request fora return call. You do not have to repeatedly call the busy extensionback, hoping to find it idle. When you leave a Callback, the systemhandles your request as follows: ● When the busy extension becomes idle, the system rings you. ● ...

Caller ID allows a display keyset to show an incoming caller’s tele-phone number (up to 12 digits) and optional name. The Caller IDinformation can be displayed either before or after answering a call.Normally, the system provides the Caller ID post-answer display.With the pre-answer display, you can...

Conference lets you add additional inside and outside callers to yourconversation. With Conference, you can set up a multiple-party tele-phone meeting without leaving the office. The system allows eitherfour or eight parties maximum per Conference. In addition to Conference, there are other ways to ...

With Voice Call Conference, others in your work area can easily joininto your outside calls. To initiate a Voice Call Conference, press auniquely programmed Voice Call Conference key and tell your co-workers to join the call. The system releases the privacy on the line,and other users can just press...

If you work closely with a group of co-workers, yourCommunications Manager may have programmed you into aDepartment Calling Group. Department Calling makes it easier forothers in your company to send calls to your group. This is becauseyour Department Calling Group has a dedicated pilot number. To g...

If you place an Intercom call to a busy Department Group member,Department Step Calling allows you to quickly call another member inthe same group. You don't have to hang up and place another Intercomcall. You can also use Department Step Calling to cycle through themembers of a Department Group. 1....

Use Dial Number Preview to preview a number in your telephone'sdisplay before you dial it out. This helps you avoid dialing errors. Forexample, if you review the previewed number and find an error, youcan cancel the number and re-enter it correctly. Dial Number Previewis available for both outside a...

When you enable Dial Pad Confirmation Tone for your extension, youhear a beep each time you press a dial pad key. This beep reminds youthat you have pressed a key. The confirmation tone is particularlyhelpful for Intercom calls and calls on Dial Pulse lines. For these typesof calls, you don't hear t...

Use Directed Call Pickup when you need to answer a call ringinganother extension without leaving your phone. This lets you easilycover a co-worker's calls when they have to be away from their desk. 1. or . 2. . 3. Dial your co-worker's extension number. To intercept calls ring- ing a co-worker's pho...

If you have a Display or Super Display phone, Directory Dialingallows you to select a co-worker or outside number from a list ofnames, rather than dialing the phone number. There are four types ofDirectory Dialing: C - Company (Common) Abbreviated DialingD - Department (Group) Abbreviated DialingP -...

Do Not Disturb (DND) blocks incoming calls, Call Forwards andPaging announcements to your extension. DND permits you to workundisturbed at your desk without interruptions from your phone. Whenyou activate DND, incoming calls still flash your line keys. While inDND, you may use your phone in the norm...

Your system may have Door Boxes. A DoorBox is a self-contained Intercom unit typi-cally used to monitor entrance doors. A vis-itor at the door can press the Door Box callbutton (like a door bell). The Door Boxthen sends chimes to certain extensions. Ifyou receive Door Box chimes, you can justlift th...

If you do a lot of call processing (like an operator or dispatcher), you mayhave either a 110-Button or 24-ButtonDirect Station Selection (DSS)Console. The DSS Console gives youa Busy Lamp Field (BLF) and one-button access to extensions, trunksand certain system features. Use theDSS Console to help ...

Flash allows you to access certain features of the telephone companyor PBX to which your phone system is connected. This lets you takefull advantage of whatever features the connected telephone companyor PBX offers. Flash accesses these features by momentarily interrupt-ing the loop current on your ...

Forced Trunk Disconnect enables you to disconnect (release) anotherextension's active outside call if you need to use their line. You canthen place a call on the released line. 1. Press for the busy trunk. OR Dial trunk access code (e.g., + trunk number). 2. . You hear confirmation beeps as the syst...

☞ This feature requires a Voice Announce Unit (VAU). A General Message is a prerecorded Voice Announce Unit (VAU)message to which you and your co-worker's can listen. This messagetypically contains important company information that all employeesshould hear. 1. Do not lift the handset or press . 2. ...

If you frequently work together with the same people, your extensionsmay be in a Call Pickup Group. This allows you and your co-workersto use Group Call Pickup to easily answer each other's ringing calls.Group Call Pickup also helps if you frequently cover for co-workersin another Pickup Group. When...

Use Group Listen when you want others in your office to listen in onyour call. While you talk on the handset, your caller's voice broadcastsover your telephone's speaker. Group Listen automatically turns yourHandsfree microphone off so your caller cannot hear the conversationin your office. 1. Place...

When it's inconvenient to hold the handset, you can use the speakerand microphone in your telephone and talk Handsfree instead.Handsfree is great when you don't have a free hand for the phone.(For example, you may want to enter data at a computer terminalwhile talking to a customer on the phone.) Th...

To get even more freedom and convenience than with Handsfree, pur-chase a Headset and connect it to your telephone. In addition to hav-ing your hands free for other work, you'll have privacy on a call that isnot available with Handsfree. 1. Unplug the telephone handset and plug in the headset. 2. Pr...

Don't place your handset down on the desk when you need your callerto wait, use Hold instead. Hold places your call in a temporary waitingstate until you can get back to it. While the call waits, you can processcalls or use other features. And don't worry if you forget about the calland leave it on ...

1. Pressing flashing . Exclusive Hold 1. (Exclusive Hold). The key flashes fast while on Hold; flashes slowly when recalling. 1. Pressing flashing . Group Hold 1. + + to hang up. 1. + . Intercom Hold 1. + to hang up. 1. + . To pick up an Intercom call from Hold: To place an Intercom call on Hold: To...

When you need one-button calling and Transfer to a co-worker, useHotline. You'll find Hotline to be a great convenience if there is some-one in your company with whom you work closely (such as your busi-ness partner). You and your partner can call or Transfer calls to eachother just by pressing a si...

Call a co-worker over the Intercom. Normally, you are not restrictedfrom placing an Intercom call to any other extension. However, if yourtelephone system is shared by several businesses, you may not be ableto call the other business's extensions. Check with yourCommunications Manager. 1. + Extensio...

1. If the call is ringing, this makes it voice-announce. If the call voice-announces, this makes it ring. 1. + + to hang up. 1. + + to hang up. Intercom Abandoned Call Display You can display a list of the Intercom calls placed to you while youwere away from your phone. 1. + . Press CALL2 repeatedly...

Instead of dialing a busy or unanswered outside call again, quicklyredial it with Last Number Redial. Last Number Redial stores the lastoutside call you placed in memory so you can easily recall it. Thestored number can be up to 24 digits long, using 0-9, # or *. You can also quickly redial your las...

Line Preference determines how you place and answer calls. There are two types of Line Preference: Incoming Line Preference andOutgoing Line Preference. Ask your Communications Manager whichtype you have. Incoming Incoming Line Preference sets how you Line answer calls. When a call rings your phone,...

Use Meet Me Conference to have a telephone meeting which lets oth-ers join if they choose. After you announce the Meet Me Conferenceover the Paging, a co-worker joins the meeting by dialing the MeetMe Conference code. There are two types of Meet Me Conference:Meet Me External Conference and Meet Me ...

1. + + External Paging zone (1-8 or 0 for All Call). You connect to the other parties. Meet Me Internal Conference 1. While on a call, . 2. + Internal Paging zone (0-9 or 00-64). OR (Internal Paging). You can optionally press CALL1 and dial combined zones *10 to *18 instead.See Paging on page 90 for...

Need to talk to a co-worker and don't know where they are? Meet MePaging allows you to set up a private meeting on a Page zone. Whileyou meet on the zone, no one else can hear your conversation, join inor make an announcement using that zone. There are two types ofMeet Me Paging: Meet Me External Pa...

Meet Me Internal Paging 1. + + Internal Paging zone (0-9 or 00-64). OR (Internal Paging Zone). You can optionally press CALL1 and dial combined zones *10 to *18 instead.See Paging on page 90 for more oncombined zones. 2. Announce the zone. 1. + (if your phone is in the zone called). OR (Internal Pag...

While on an outside call, use Memo Dial to jot a number down inyour phone's memory. Memo Dial is like a notepad. For example, ifyou dial Directory Assistance and ask for a number, you can useMemo Dial to remember it. You can then quickly call the storedMemo Dial number after you hang up. 1. (Memo Di...

Don't keep recalling a busy or unanswered co-worker. Leave them aMessage Waiting request for a return call instead. The request is a flashing lamp at the extension you call and a steadily lit lamp on your phone. When your co-worker answers the MessageWaiting, they automatically call your extension. ...

Turn your telephone's Handsfree and handset microphone off whenyou don't want your caller to hear your voice. When you turn yourHandsfree or handset microphone off, it stays off until you choose toturn it back on. 1. This turns your Handsfree micro- phone off. You can press this key any-time while y...

Multiple Directory Numbers Multiple Directory Numbers allow you to have more than one exten-sion number. In addition to your "normal" extension number (e.g.,320), you can have additional "virtual" extension numbers on MultipleDirectory Number function keys. For example, you can have ...

You can program a name for your extension. The name can be up to10 digits long. When you call a co-worker that has a display tele-phone, they see your name instead of your extension number. Your co-worker knows who's calling without having to look up your extensionnumber. Use the following chart whe...

You may be able to activate Night Service for your system. Used afternormal working hours, Night Service redirects your system's incomingcalls to where they should ring at night. For example, when most ofyour co-workers have left for home, your system may redirect calls tothe security desk. When you...

Trying to get in touch with a co-worker who is busy on a handset call?Use Off Hook Signaling to let your co-worker know you're trying to getthrough. The off hook signal you send to your co-worker is either ringingor a voice announcement over their idle (second) line appearance. Your phone system pro...

Using Personal Speed Dial without One-Touch Keys 1. + . 2. Dial a Personal Speed Dial bin number (1-9 or 0). Bins 1-9 correspond to One-Touch Keys 1-9. Bin 0 corresponds to key 10. 3. Dial outside number you want to call. The bin should contain a trunk access code: 9, #9 + Trunk number or804 + Trunk...

Do you frequently dial a long sequence of codes and numbers for thesame operation? One-Touch Serial Operation can simplify your phoneby letting you store the entire sequence of steps under a One-TouchKey. This includes dial pad digits, feature keys, function keys andeven other One-Touch Keys. For ex...

There are many types of outside calls that you can answer from yourphone. You can tell a lot about the call coming in by listening for ring-ing, watching your phone's keys and checking the display (if you haveone). Also use the chart below as a guide. Ask your CommunicationsManager about the differe...

Your phone offers you several ways to place outside calls. You can: ● Press a line key for one-button access to a specific line. ● Press a loop key for one-button access to the first available line ina line group. ● Dial a code to select a specific line. ● Dial a code to select the first available l...

Your line group numbers are 1-9, 01- 99 or 001-128. Ask your CommunicationsManager. 2. Dial number. 1. + . The system automatically routes your call using ARS or Trunk Group Routing- whichever is installed. Converting from Pulse to Tone Dialing If your company is in a Dial Pulse area, you may need t...

● The PBX may restrict you from placing certain types of calls. ● If you use Automatic Route Selection, your telephone system mayautomatically insert whatever codes the PBX requires. For exam-ple, when you dial 9 926 5400 for an outside call, your system maysend 9 9 926 5400 to the PBX. ● You may be...

Did Your Call Go Through? If you dial certain calls and you find that they do not go through, askyour Communications Manager the following questions: ● Is my telephone Toll Restricted? If it is, what numbers am I pre-vented from dialing? ● Can I override Toll Restriction? If so, what is my override ...

Internal Paging Need to locate a co-worker or make an announcement? Use InternalPaging. Your system can have All Call Internal Paging and, dependingon your system, up to 64 zones of Internal Paging. When you make anAll Call Paging announcement, your voice broadcasts to all extensionsset to receive A...

Combined Paging Use Combined Paging when you want to simultaneously Page into aninternal and corresponding external zone. For example, you can Pageyour company's warehouse and outside loading dock at the same time.Combined Paging is available for Paging zones 1-8 and All Call. 1. + + Combined Paging...

Have a call for a co-worker and can't find them? Put their call in awaiting state called Park so they can pick it up. After you Park thecall, Page the co-worker you want to receive the call and hang up.When your co-worker hears the Page, they dial the orbit or press aPark key to pick up the call. Th...

☞ Personal Greeting requires a Voice Announce Unit (VAU). Use Personal Greeting to forward your calls and automatically play arecorded message to your callers. This lets you add a personal touch toyour Call Forwards. For example, you can record, "Hi, this is (yourname). I'll be out of the office...

Customize your phone by storing features or outside lines under yourProgrammable Function Keys. For example, to return a MessageWaiting, just press your Message Waiting function key instead of dialing . 1. + + you want to program. 2. Select key code from chart below. 1. + you want to check. The prog...

Trying to get in touch with a customer and their phone is always busyor unanswered? Don't keep redialing it manually - have Repeat Redialdo it for you. Repeat Redial will retry your call automatically (up tothree times) so you can go back to work. You can also quickly redial your last call using Las...

While you are busy on a handset call, Reverse Voice Over allows youto make a private Intercom call to an idle co-worker. Just press yourReverse Voice Over function key to call your co-worker. Your initialcaller cannot hear your voice, but you can keep talking to your co-worker as long as you hold do...

Call a co-worker or outside party by just lifting the handset on yourtelephone. The call goes through automatically - there is no need todial digits or lift the handset. There are two types of Ringdown:Ringdown Extension and External Hotline. With Ringdown Extension,you reach another extension (typi...

Use Room Monitor when you want to listen to the sounds in anotherwork area. For example, Room Monitor could let you listen to thesounds in the warehouse when it's left unattended. You just set up aRoom Monitor with a phone in the warehouse area. You must activate Room Monitor at your phone and at th...

While on an outside call, you can save the number you just dialed andeasily dial it later. This lets you quickly redial a busy or unanswerednumber without manually dialing any digits. Your system remembersyour saved number until you save a new one in its place. You can also quickly redial your last ...

Secretary Call Buzzer lets you alert a co-worker without disturbingtheir work. They can then call you on the Intercom when it's conve-nient. To use this feature, both you and your co-worker must haveSecretary Call Buzzer keys. When you press your buzzer key, your co-worker gets a beep and their buzz...

1. Press lit (Secretary Call Buzzer). Both the boss and secretary buzzer keys go out. 1. Do not lift your handset. 2. Press flashing (Secretary Call Buzzer). Both the boss and secretary buzzer keys go out. Secretary Call Pickup Press your Secretary Call Pickup key to have calls intended for a co-wor...

Activate a Selectable Display Message when you leave your desk. Aco-worker calling your extension will see the message you activatedon their telephone's display. For example, when you leave for lunch,activate the "OUT FOR LUNCH BACK AT" message and enter thetime when you will return. Your ca...

If you work in an area where your extension is close to others, youmay want to customize the way calls ring your phone. This will helpyou differentiate calls to your extension from calls to other extensions. 1. + . 2. to set Intercom ring or to set outside line ring. Transferred calls use the Interc...

Do you have a caller that wants to talk to a co-worker, but needs toconsult with you when they are done? If so, use Serial Call. When youTransfer a call with Serial Call, it automatically returns to you as soonas the conversation with the Transfer destination ends. Assume for amoment that you are a ...

Tandem Trunking lets you set up a Conference with two outsidecallers and then drop out of the call - leaving the callers talking in anUnsupervised Conference. Once you drop out you are not part of theconversation. The Unsupervised Conference continues until either out-side caller hangs up. Optionall...

Conference continues. If one of your out- side callers hangs up, the Conference ends. 1. Flashing . You must have a line key to be able to rejoin the Conference. Press Transferkey or HOLD + #8 to reinstate theConference. If one of the callers hangs up, you continue talking to the remaining caller. 1...

You see the Time and Date on your telephone's display when it is idle.If you notice that the Time and Date are incorrect, you may be able tochange them. Use some caution, however, since the Time and Dateaffect how your system routes calls and handles other features. 1. + . 2. Dial the Time and Date ...

Transfer lets you quickly send the call you are on to a co-worker. Youcan Transfer both Intercom and outside calls. You can use the follow-ing types of Transfer: Screened Transfer Announce the call to your co-workerbefore hanging up. Use ScreenedTransfer when you're not sure yourco-worker is in, or ...

If you want your transferred call to automatically come back to youwhen your co-worker hangs up, use Serial Call (page 114). Transferring Outside Calls 1. You hear Transfer dial tone. 2. Dial co-worker's extension number. If the extension is busy or doesn't answer, you can dial another extensionnumb...

Transferring Intercom Calls 1. + Extension to receive your call. If the extension is busy or doesn't answer, you can dial another extensionnumber or press the flashing CALL keyto return to the call. In addition, youmay be able to hang up and have thecall Camp-On. 2. Announce call and hang up. If you...

Meet Me External Paging Transfer 1. 2. + External Paging code (1-8 or 0 for All Call). OR (External Paging Zone). OR Combined Paging Zone code (+ 0-8). 3. Announce Call. 4. When Paged party answers, to Transfer call to them. 1. + + Announced External Paging code (1-8 or 0 for AllCall). You connect t...

Meet Me Internal Paging Transfer 1. 2. + Internal Paging code (0-9 or 00-64). OR (Internal Paging Zone). OR Combined Paging Zone code (+ 0-8). 3. Announce Call. 4. When Paged party answers, to Transfer call to them. 1. + (if your exten- sion is in the zone called). OR + + Zone number (0-9 or 00-64) ...

When you try to place an outside call and hear busy tone from yourown phone system, you don't have to hang up and try again later. UseTrunk Queuing to leave a request for the busy line to call you whenit's free. Just answer when Trunk Queuing rings you back and dialyour call again. If you prefer, us...

☞ This feature requires an optional NVM-Series Voice Mail system. Tired and frustrated by missed calls, inaccurately written messages andtelephone tag? End these hassles with Integrated Voice Mail. Ask yourCommunications Manager if you have this type of Voice Mail systeminstalled. Integrated Voice M...

Calling Your Mailbox 1. (Voice Mail). OR + . 2. (Optional) After answer, dial security code. Ask your Communications Manager for your security code. Leaving a Message The extension you call can be busy, in DNDor unanswered. 1. (Voice Mail). OR The Voice Mail system will prompt you to leave a message...

3. Dial Voice Mail master number or press Voice Mail key. 4. Dial Call Forwarding type: 2 = All calls3 = Outside calls only4 = Intercom calls only 5. to hang up (if you dialed in step 1). Your DND or Call Forwarding Programmable Function Key flasheswhen Call Forwarding is activated. Emulating a Pers...

1. Do nothing and have Voice Mail auto- matically record your caller's message. OR Lift the handset to listen to the messagein private. OR Press flashing to intercept the call. OR Press idle or for a new call. Transferring Calls to a Mailbox 1. 2. (Voice Mail). OR Dial Voice Mail master number. 3. N...

If you need to get through to a co-worker busy on another call, pressyour Voice Over key. After the Voice Over alert tone ends you cantalk to your busy associate. They can respond to you without theirinitial caller hearing. Your co-worker can even switch back and forthbetween you and their initial c...

☞ This feature requires a Voice Announce Unit (VAU). The voice prompts tell you about your system, your extension and thestatus of your call. The table below lists the most common voiceprompts you may hear. Ask your Communications Manager if youneed explanation of any other prompts. Voice Prompting ...

You can control the volume of incoming ringing, splash tone, Paging,Background Music, Handsfree and your handset. Some telephones havetwo separate volume controls: a slide switch on the left side for ringing andtones, and volume buttons for Background Music, Paging, Handsfree andthe handset. Other t...

This section contains handy charts and illustrations for your reference. ● The dialing plan (the numbers you dial) - see the following chart. ● Super Display Telephone key layout (inside back cover). ● Multibutton Telephone key layout (inside front cover). ● DSS Console key layout (page 136). Your S...