Page 3 - Table of Contents
Table of Contents 3 ABOUT YOUR PHONE ............................................................................................................ 8 Elements of Your Phone ......................................................................................................... 9 Ring/Message indicato...
Page 8 - ABOUT YOUR PHONE; The Mitel
8 ABOUT YOUR PHONE The Mitel ® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi...
Page 9 - Elements of Your Phone; Feature; Indicator
5330/5340 IP Phones – User Guide 9 The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waitin...
Page 11 - Ring/Message indicators; When indicator is; For Users on Resilient 3300 ICP Systems; Programming Features
5330/5340 IP Phones – User Guide 11 Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on R...
Page 12 - TIPS FOR YOUR COMFORT AND SAFETY; Protect your hearing; To tilt your telephone for better viewing:
5330/5340 IP Phones – User Guide 12 TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortabl...
Page 13 - USING YOUR DEFAULT PHONE WINDOW AND KEYS; Getting Started with Your Phone; Applications key; Using
5330/5340 IP Phones – User Guide 13 USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive y...
Page 14 - Feature Function; Keys; ) - Indicates that the Conference Unit is; connected and turned on.
5330/5340 IP Phones – User Guide 14 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330 provides...
Page 15 - ABOUT YOUR PHONE APPLICATIONS
5330/5340 IP Phones – User Guide 15 ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. To open the Applications window, press the blue Applications key. The Applications home window gives the current status of your phone’s application...
Page 16 - Programming Features On Your Keys; Using the Settings Application; User Information: Use to specify your name and phone number.
5330/5340 IP Phones – User Guide 16 You can press the programmed application key from the default Phone Window. For information on programming keys, see Programming Features On Your Keys . Using the Settings Application The Settings application provides a single location to access all your phone set...
Page 17 - Using the Call History Application; View Call Log Details
5330/5340 IP Phones – User Guide 17 Using the Call History Application Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered. From this application, you can • display l...
Page 20 - CUSTOMIZING YOUR PHONE; Using the Dial Pad to Enter Information; Using the On-screen Keyboard; Key Characters
5330/5340 IP Phones – User Guide 20 CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the system administrator sets the following settings and you canno...
Page 21 - Using the Dial
5330/5340 IP Phones – User Guide 21 Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the on-screen keyboard. 2. Press N...
Page 22 - Settings
5330/5340 IP Phones – User Guide 22 Specify Language To specify the language in which prompts and applications display: 1. Press Settings . 2. Press the Language setting. The phone displays the three language selections that are currently programmed in the ICP. 3. Select the appropriate language and...
Page 23 - Specify Audio Feedback Options; Option; Specify Text Size
5330/5340 IP Phones – User Guide 23 Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedb...
Page 26 - Configuring the PC
5330/5340 IP Phones – User Guide 26 Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages (other than phone calls). To program receipt of External message types: 1. Press Settings. 2. Press External Messages. 3. Press the checkbox ...
Page 27 - USING THE PC COMPANION APPLICATION; About the PC Companion Application; Press Settings, and then select PC Connectivity.; The phone's IP Address appears on the display:; Still in the PC Connectivity window, select Enable.; Proceed to Installing the PC Companion Application below.; Installing the PC Companion Application; Follow the instructions in the installation program.
5330/5340 IP Phones – User Guide 27 USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program your phone keys and label those keys using your PC. You can also use the PC Companion Applic...
Page 28 - Opening the PC Companion Application
5330/5340 IP Phones – User Guide 28 6. To launch the PC Companion Application, click the Windows Start menu and navigate to Mitel -> Mitel 5330 5340 PC Companion Application. 7. In the PC Companion application, do the following: a) Select PC Connectivity from the menu on the left. b) Enter the IP...
Page 29 - Programming Feature Keys Using the PC Companion Application; Select Telephone Feature from the Feature list.; To program a Phone Application:; Select the application from the Feature list.; To program a PC Application:
5330/5340 IP Phones – User Guide 29 Programming Feature Keys Using the PC Companion Application 1. Select Programmable Keys from the menu, and then click the desired key. 2. Program a phone feature, phone applications, or PC application: To program a Phone Feature: • Select Telephone Feature from th...
Page 30 - Clearing, Editing or Copying Key Programming; Select Programmable Keys from the menu.; Do one of the following:; Select Edit..., reprogram the key as desired, and then click Save.
5330/5340 IP Phones – User Guide 30 Clearing, Editing or Copying Key Programming 1. Select Programmable Keys from the menu. 2. Right-click the key you want to clear, edit, or copy. 3. Do one of the following: • Select Clear. Re-program the key, if desired. • Select Edit…, reprogram the key as desire...
Page 31 - PROGRAMING FEATURES ON YOUR KEYS; Tips on Programming Features; Settings application; Features available for programming on programmable keys
5330/5340 IP Phones – User Guide 31 PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application • PC Companion application You can assign the following to a programmable Key: • Feat...
Page 34 - Program Feature Keys Using the Settings Application
5330/5340 IP Phones – User Guide 34 Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings. 2. Press Programmable Keys. 3. Press the key you wish to program. 4. If applications are displayed, press View Features. 5. Use the Page Navigation keys ...
Page 35 - Clear Programming from a Key
5330/5340 IP Phones – User Guide 35 To program Speed Call: 1. Press Settings. 2. Press Programmable Keys. 3. Press the key you wish to program. If it’s already programmed, press Clear Key. 4. Press Speed Call. 5. Press Edit Label and enter the label for the Speed Call. 6. Press Save. 7. Press Edit N...
Page 36 - SETTING UP YOUR CONTACT LIST (5340 ONLY); Adding names to your contact list; Using the Dial Pad to
5330/5340 IP Phones – User Guide 36 SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding names to your contact list You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Inf...
Page 37 - MAKING AND ANSWERING CALLS; Dial from your People Application (5340 IP Phone only)
5330/5340 IP Phones – User Guide 37 MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call. For more information about programmi...
Page 40 - Programming Features on Your Keys; Using the Analog line
5330/5340 IP Phones – User Guide 40 1. Press (SPEAKER). 2. Hang up the handset. Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-An...
Page 41 - CALL HANDLING; Hold; Note: You can only retrieve a call from hold when the phone is idle.; Mute
5330/5340 IP Phones – User Guide 41 CALL HANDLING Hold To place a call on Hold: • Press (HOLD). • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hol...
Page 44 - Call Forwarding
5330/5340 IP Phones – User Guide 44 USING QUICK CALL FORWARD ALWAYS To program and enable Call Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key. 2. If a number is already programmed, you can • Press Activate to enable forwarding to the current numb...
Page 45 - Always: forwards all your phone calls
5330/5340 IP Phones – User Guide 45 To create a Call Forward profile: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key. 2. Press Profiles. 3. Press New Profile. 4. Press Edit Profile Name. An on-screen keyboard displays. 5. Press the appropriate keys in the on-scr...
Page 47 - USING OTHER FEATURES; Account Codes
5330/5340 IP Phones – User Guide 47 USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from a...
Page 52 - Direct Paging - Handsfree Answerback Enabled; To turn Handsfree Answerback on:
5330/5340 IP Phones – User Guide 52 How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone. See one of the following procedures in this guide: • Direct Paging - Handsfree Answerback Enabled • Direct Paging - Handsfree Answerback Disabled Direct Pa...
Page 58 - Programming Float Keys; To enable float keys:; Press Programmable Keys.
5330/5340 IP Phones – User Guide 58 Programming Float Keys You program the Float Keys using the Settings application on the 5340 phone. You are able to program the Float Keys essentially as a mirror of any of the lines programmed on the 48 programmable keys. The Float Keys reflect the state of those...
Page 59 - To disable float keys; Using Float Keys
5330/5340 IP Phones – User Guide 59 6. Repeat steps 3 – 5 for every line key that you want to appear on the float keys. 7. Press Save. 8. Press Close. To disable float keys 1. Press Applications. 2. Press Settings. 3. Press Float Keys. 4. Press Disable. 5. Press Save. Using Float Keys You can set up...
Page 61 - Programming Features on Your Phone; Headset Operation
5330/5340 IP Phones – User Guide 61 To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone....
Page 62 - Hot Desking; Press the key you have programmed to HotDesking.; Hot Desk Remote Logout
5330/5340 IP Phones – User Guide 62 Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Extension Number, the phone assumes all your speed dials, features keys, call forwardi...
Page 68 - Reminder
5330/5340 IP Phones – User Guide 68 To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" ap...
Page 69 - Speed Call; Tag Call
5330/5340 IP Phones – User Guide 69 Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a sp...
Page 70 - Trunk Flash; To flash a trunk while talking on an outside call:; Note: You can program a key to single flash or double flash.; Dial the Centrex feature access code.
5330/5340 IP Phones – User Guide 70 Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed to Flash. Note: You can program a key to sing...
Page 73 - About the Visual Voice Mail main window; The Voice Mail Application Main Window
5330/5340 IP Phones – User Guide 73 About the Visual Voice Mail main window The Voice Mail Application Main Window The Voice Mail application main window contains a chronological list of the voice messages in your mailbox, with the oldest message listed first. Use the Navigation keys to scroll throu...
Page 74 - Display message details; The Message Details Window
5330/5340 IP Phones – User Guide 74 Display message details To display details about a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. The Message Details window displays showing the following information about your message: • Messag...
Page 77 - Forward a message to your email address
5330/5340 IP Phones – User Guide 77 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Give. 5. Enter the recipient’s mailbox number. 6. Press Send message. Forward a message to your email address You can only forward a message to your email address if the Forward to Email ...
Page 78 - Access Conference; Adjust the conference unit volume
5330/5340 IP Phones – User Guide 78 USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You ...
Page 79 - Mute the conference unit; USING THE LINE INTERFACE MODULE; Making and Answering Calls Using the Analog key; To make a call using the Analog line:; Press the key you programmed as Analog Line.; ANALOG CALL is displayed.; Press the Analog Line key that is highlighted.
5330/5340 IP Phones – User Guide 79 Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: • Press Mute. USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Mo...
Page 80 - Making and Answering Calls Using the Failover Mode
5330/5340 IP Phones – User Guide 80 To answer a waiting call on the analog line: Note: If you have subscribed to an analog call waiting service, you may use the hookswitch or press Cancel ( ) to answer a waiting analog call. When you are on an analog call and a waiting analog call arrives, you hear ...
Page 82 - Elements of Your Cordless Module and Accessories
5330/5340 IP Phones – User Guide 82 Figure 2. Rear view Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use; also indicates the state of pa...
Page 83 - Pairing a Cordless Accessory with the Cordless Module
5330/5340 IP Phones – User Guide 83 Handset/Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5330/5340 IP Phone: • Corded handset only • Corded headset only • Corded handset and corded headset • Cordless handset only • Cordless headset o...
Page 84 - Cordless Module LED Indicators; Blue LED; Using a Cordless Device as a Remote Control
5330/5340 IP Phones – User Guide 84 To unpair a cordless accessory: 9. Press the blue Applications key and then press Cordless Devs. 10. Press the device name that you want to unpair. The information screen for the selected device appears. 11. Press Unpair this Device. If the accessory is in use, an...
Page 85 - USING THE CORDLESS HANDSET; Elements of the Cordless Handset; ) Cordless Handset LED; Blue; status of the handset.; Green; : LED indicating the status of the handset
5330/5340 IP Phones – User Guide 8 5 USING THE CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset crad...
Page 86 - Answer a call; Note; Hang up; Using the Cordless Devices Application
5330/5340 IP Phones – User Guide 8 6 Feature Function 3) Mute button Mute allows you to turn the microphone off during a call. 4) Volume Up and 5) Volume Down buttons Up and Down provide volume control for the ringer and handset/headset. Note : The IP Phone deactivates the cordless handset when a co...
Page 87 - Alerting Tones and LEDs; The cordless accessories provide the following alerting tones:; Mute key on cordless device ON/OFF
5330/5340 IP Phones – User Guide 87 Alerting Tones and LEDs The cordless accessories provide the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated. Mute ...
Page 89 - USING THE CORDLESS HEADSET; Elements of the Cordless Headset
5330/5340 IP Phones – User Guide 89 USING THE CORDLESS HEADSET The cordless headset offers the same capability as the cordless handset to make and answer telephone calls away from your desk while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headse...
Page 92 - USING THE CORDLESS DEVICES APPLICATION; Viewing Cordless Module Information
5330/5340 IP Phones – User Guide 92 USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and pairing for hand- or headsets. To access the Cordless Devices Application, do one of the following: • Press the blue Applications key and then press C...
Page 93 - Auto Dial; see Using the Dial Pad to Enter
5330/5340 IP Phones – User Guide 93 Auto Dial When a Cordless Module is installed and at least one device is paired, the Auto Dial feature is available in the Settings menu. You can program a number that is automatically dialed when a cordless device hookswitch button is pressed. To program an Auto ...
