NEC 17600SUG05 - Manual

About NVM- Series NVM-Series connects to your telephone system and provides anAutomated Attendant plus Voice Mail. NVM-Series includes the fol-lowing products: NVM-2e, VANGARD Mail and NVM-2000. About This Guide and the Cross Reference Chart This guide describes the NVM-Series features and how they ...

And while you are listening to a network message from another VoiceMail system, you can: ■ Record a reply. NVM-Series will deliver your reply to the messagesender at the p rogrammed delivery time. ■ Make an immediate call to the message sender. No need to exit yourmailbox and make the call. ■ Forwar...

Calling the Automated Attendant 1 . Dial NVM-Series outside phone number. ● The Automated Attendant answers. 2. Follow the dialing instructions. ● If the phone system you call hasExternal Extensions, your call may actu-ally go to another telephone number. This works only if all your calls are for-wa...

Calling the Automated Attendant (cont'd) (See Exiting a Mailbox on page 22.) (See page 37.) 1. Hang up. Calling Your Subscriber Mailbox Calling your Subscriber mailbox gives you access to the NVM-Series Main Menu. The Main Menu lets you listen to your messagesand use other Voice Mail ( VM ) features...

The NVM-Series Main Menu The NVM-Series Main Menu of features is shown below. To gainaccess to this menu, you must call your mailbox (page 6). The menubelow also shows you where to go in this guide for more information. ■ Listen to Messages ..............................................................

Calling an Announcement Mailbox An Announcement Mailbox is a mailbox that simply plays recordedinformation. Typical Announcement Messages include: monthly salesfigures, a weekly business schedule, daily interest rates, insuranceclaim information, movie schedule, etc. You can call anAnnouncement Mail...

Calling a Guest Mailbox A Guest Mailbox is a mailbox that your System Administrator canreserve for an outside party you know, perhaps a vendor you frequent-ly do business with. You can record messages for the Guest Mailbox,and the Guest can retrieve them through the Automated Attendant orthrough an ...

Calling a Message Center Mailbox Your System Administrator usually sets up a Message Center Mailboxfor callers who dial the Automated Attendant from a rotary dial phone.A Message Center Mailbox is a "catch-all" type of mailbox that letsrotary dial callers leave a message without dialing any ...

Calling a Future Delivery Mailbox A Future Delivery Mailbox stores Future Delivery Messages. NVM-Seriessends a Future Delivery Message to other mailboxes on the programmed delivery date and time. (See also Recording a Future Delivery Message.) If necessary, you can call the Future Delivery Mailbox t...

Calling a Network Mailbox If necessary, a person can call (i.e., log onto) an Alias or RemoteNetwork Mailbox and listen to the stored messages before NVM-Series sends them to the other Voice Mail System (s). NVM-Serieslets the person use the listening options and all the other featuresexplained in t...

NVM-Series can handle your incoming callers in a variety of ways. About Call Announcing With Call Announcing, the Automated Attendant can let you know whois calling. For more information, see Using the Call Announcing Optionon page 58. About Call Queuing With Call Queuing, NVM-Series lets your Autom...

About Call Waiting With Call Waiting, NVM-Series lets Automated Attendant callers senda signal (beeps) to your extension while you are busy on a call. Formore information, see Using the Call Waiting Option. About the Paging Message If you record a Paging Message, NVM-Series uses it to page youwhen a...

About Caller ID Caller ID identifies the telephone number of an incoming caller. Thisenhances NVM-Series operation in a couple of ways (see below). Caller ID and the Make Call Option ■ If an outside caller tries your extension and gets your MailboxGreeting, NVM-Series can ask the caller to identify ...

About Auto Attendant Do Not Disturb Auto Attendant Do Not Disturb prevents Auto Attendant calls fromringing your phone. Callers immediately hear your Mailbox Greetingand can leave a message. For details, see Recording a MailboxGreeting & Auto Attendant Do Not Disturb on page 48. About Your Incom...

Exiting the Automated Attendant Hang up. Exiting a Mailbox After you call a mailbox to listen to its messages and/or use otherNVM-Series features, you exit the mailbox as described below. Theseinstructions apply to Subscriber, Guest, Message Center, and FutureDelivery Mailboxes. To exit an Announcem...

Getting Recorded Help If you forget what codes to press or you press a code and NVM-Series says: ● That is an invalid entry: ■ Wait a few seconds without dialing anything. NVM-Series willrepeat your choices or play the prompt: ● For a help message, press zero. At this point you can press zero to hea...

How You Know You Have Messages NVM-Series lets you know you have messages as follows: ■ It flashes the Message key/lamp at your phone. The Messagekey/lamp flashes as long as there are new messages in your mailbox(that is, messages that you have not started to listen to). ■ You may also hear the synt...

Listening to Your Messages You can listen to your messages after you call your mailbox. If youlisten to a message all the way through, NVM-Series will erase orsave it, depending on programming. To override the automaticerase/save, press SA to save or E to erase the message. If you listen to only par...

Listening to Your Messages (cont'd) 1. Call your mailbox (see page 6).2. Press L (5). The first or last message plays (depending on programming). ● When it's done, you hear: The messagewill be erased when you exit your mail-box. or The message has been saved.Then you hear a mini menu of options. Tot...

Retrieving Fax Messages To send a FAX Message to your mailbox, callers must call you from aFAX telephone. NVM-Series then plays recorded instructions on howto send the FAX. Depending on how NVM-Series is set up, they maybe able to record a comment just before sending the FAX. To see if you have a FA...

Recording a Message NVM-Series lets you record a message for a person: ■ After you call their extension through the Automated Attendant andcan't get through. ■ After you call the person's direct line while it is forwarded to theirmailbox. ■ After you call the Automated Attendant, without calling the...

Recording a Message (cont'd) ■ Network messages can be returned toyou because: ● The message was too long for theremote Voice Mail system to accept. ● The destination (remote) mailboxcould not be found. ● The destination mailbox did notaccept the message. ● The destination mailbox was full. ● The ne...

Using the Recording Options You can use the options below while recording. To hear these optionswhile recording, just press zero. NVM-Series pauses the recording andlists the options. You can select an option any time during the listing.Note: NVM-Series does not play the recording options when you p...

Recording Urgent Messages After you record a message, you can tag it as Urgent so that the mes-sage gets priority handling in the recipient’s mailbox. ■ When the recipient logs on to their mailbox, NVM-Series immedi-ately says: ● You have an Urgent Message. You have __ (total) messages. ■ Then, when...

Recording a Confidential Message After you record a message, you can tag it as “Confidential.”Recipients of Confidential Messages will not be able to use the MF command nor the Auto Forward feature to forward the message toanother mailbox. Note: Auto Attendant callers can also leave Confidential Mes...

Requesting a Return Receipt After you record a message, you can request that NVM-Series auto-matically place a Return Receipt in your mailbox as soon as the recipi-ent listens to your message. The return receipt lets you know the exactdate and time that your message was listened to. If you do not ge...

Recording a Mailbox Greeting and Auto Attendant DoNot Disturb You can record up to three different personal greetings for your mail-box to let callers know your whereabouts before they leave you a mes-sage. NVM-Series plays the greeting that you select as "active." A typical greeting is: ● H...

Recording a Mailbox Greeting (cont'd) (3) If Auto Attendant Do Not Disturb is on, NVM-Series will not activate the following features: Call Parking/Paging, CallQueuing, Call Waiting, or Call Announcing. (4) If Auto Attendant Do Not Disturb is off, NVM-Series will play your greeting to callers who de...

Changing Your Security Code If you assign a security code to your mailbox, you will have to enterthe code every time you call your mailbox to listen to your messagesor use other NVM-Series features. A security code can be up to 6 dig-its long. And you can change the security code at any time. If you...

About Message Notification and Urgent Messages NVM-Series lets you turn on Message Notification for only UrgentMessages, if desired. If you turn it on, NVM-Series will ask you toassign a calling priority to the numbers. That is, you can program theorder in which NVM-Series will call the 3 notificati...

Using Message Notification (cont'd) Note: You can make the following special entries in the notification number. Enter these codes: For this special entry: ❋ F ■ Flash ❋ H ■ Wait 2 seconds to hear any type of sound (ifnone, NVM-Series terminates the call). ❋ W ■ Wait 2 seconds for dial tone (if none...

Using Auto Help Auto Help is the automatic "mini" menu of options that plays rightafter you call your mailbox, after you listen to a message, or when youpause recording or exceed the recording limit. You can turn Auto Helpon or off depending on your preference. (You can’t turn Auto Help onan...

Using Auto Forward With Auto Forward, NVM-Series can automatically copy each of yourmessages to another person's mailbox – your "partner mailbox." Thisway, if you are on vacation, your partner can immediately respond toany messages you receive. You will not have to ask someone to checkyour m...

Using Auto Time-Stamp After playing a message, NVM-Series can automatically play the following: ■ Time and date that the message was left. ■ Name or number of the message sender. If Auto Time-Stamp is off, you must press TI during or after a mes- sage to get this information. 1. Call your mailbox.2....

Using the Call Waiting Option Call Waiting lets the NVM-Series Automated Attendant callers send asignal (beeps) to your extension while you are busy on a call. Thisway, you know when another call is waiting for you. It works like this: ■ When you are busy on a call, the Automated Attendant says this...

Using the Call Announcing Option With Call Announcing, the NVM-Series Automated Attendant can letyou know who is calling before putting the person through to yourSubscriber extension. You can accept the call or send it back to theAutomated Attendant if you are too busy to take the call. It works lik...

Using the Call Announcing Option (cont’d) Notes: (1) To have Call Announcing, the System Administrator must allow it for your Subscriber Mailbox in system programming. (2) If you turn on Auto Attendant Do Not Disturb (see also Recording a Mailbox Greeting) or Paging Message, CallAnnouncing will not ...

Forwarding Your Calls To Your Mailbox To have NVM-Series answer your incoming line, you simply forwardcalls to your mailbox (this applies to Subscriber and GuestMailboxes). When you forward the calls, NVM-Series: ■ Answers the line. NVM-Series will also answer Automated Attendanttransfers, if they r...

Transferring a Call to a Mailbox You can transfer an outside caller to a co-worker's mailbox(Subscriber, Guest, or Alias Network) so the caller can leave a mes-sage. This is handy when the caller needs to speak with a co-workerwho is out of the office. You can also transfer a caller to other types o...

Transferring a Call to a Mailbox (cont’d) From your DS1000/2000 keyset: DS1000/2000 SLTs cannot Transfer callsto a co-worker’s mailbox. 1. Press ICM.2. Dial desired mailbox number or press DSS key. 3. Press MW, SPK to hang up. From your ONYX/DS01 keyset:1. Press Transfer or Intercom key.2. Press Mes...

Recording a Conversation If you have a keyset with a RECORD key, you can record your tele- phone conversations for up to one hour. NVM-Series stores the con-versation in your mailbox as if it were a recorded message. Note: In some phone systems, a lit RECORD key means NVM-Series is busy and you won’...

Personal Answering Machine The Personal Answering Machine feature answers your incoming callsand screens them, much like a home answering machine. The caller'smessage is broadcast over your speaker and recorded into your NVM-Series mailbox. You have several options while the Personal AnsweringMachin...

About NVM-2004 Use NVM-Series model NVM-2004 if you have a telephone systemother than i-Series, DS1000/2000, ONYX/DS01 or Portrait 308/824.This section describes the differences between the NVM-2004 featuresand the feature descriptions in this guide. All other features apply aswritten. Calling a Mai...

About Alliance This section provides supplemental information on using NVM-Series withAlliance telephone systems. All other features in this guide apply as written. Calling a Subscriber, Guest or Message Center Mailbox 1. Lift handset.2. Dial #. ● If your mailbox has a security code, youhear: Please...

Cross Reference Chart 72 NVM-Series Feature Cross Reference (Sheet 1 of 3) Feature NVM-2e VANGARD NVM-2002 NVM-NT Applicable Phone Systems 28i/124i Y Y 6.01 Y 704i N N 4.00.01 Y ONYX VS/DS01 Y Y Y Y ONYX II/III/IV N Y Y Y DS1000/2000 Y Y Y Y Portrait 308/824 Y Y 7.0 Y 1 in the following chart means ...

Voice Mail and Automated Attendant User’s Guide 17600SUG05April 2001 Printed in U.S.A. (2562) Fold this panel out for a handy NVM-Series Quick Reference Chart. NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com