Page 3 - Table of Contents
Table of Contents Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 3 Table of Contents Chapter 1 - Introduction................................................................................................................................5 The Products .............................................
Page 5 - Chapter 1 - Introduction; The Products; The Features
Chapter 1 - Introduction Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 5 Chapter 1 - Introduction Congratulations on your purchase of the MultiModemZBA modem. You have acquired one of the finestintelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturer...
Page 6 - Features Table
Chapter 1 - Introduction Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 6 Features Table PRODUCTS FEATURES MT5634 ZBAV.90 MT5634 ZBA-V V.90 MT5634 ZBAV.92 MT5634 ZBA-V V.92 V.90/56K Max. Data Speed x x V.92/56K Max. Data Speed x x Modem-on-Hold (V.92 Feature) x x Global Approval in Many Countr...
Page 7 - What Is in Your Modem Package
Chapter 1 - Introduction Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 7 What Is in Your Modem Package · An MT5634ZBA-Series modem · A set of four self-adhesive plastic feet · This Quick Start Guide · A system CD containing modem drivers, a User Guide, an AT Command Reference Guide,PhoneTools...
Page 8 - Chapter 2 - Installation; Safety Warnings; Opening the Modem
Chapter 2 - Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 8 Chapter 2 - Installation This chapter shows you step-by-step how to set up your Multi-Tech MT5634ZBA modem. Safety Warnings · Use this product only with UL- and CUL-listed computers (U.S.A. and Canada) · To reduce the ri...
Page 9 - Location of the Jumpers
Chapter 2 - Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 9 Location of the Jumpers Jumper for Modemwith Voice Option Changing the Dial-Up/Leased-Line Jumper As shipped from the factory, your modem is configured for normal dial-up operation. That is, themodem must dial a phone nu...
Page 10 - Step 3: Connect the Modem to Your PC; Connect the Modem to Your PC
Chapter 2 - Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 10 Step 3: Connect the Modem to Your PC Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’sserial port, the telephone line or leased line, AC power, and, optionally, you...
Page 11 - Connect the Modem to the AC Power Outlet; Surge Protectors and Lightning
Chapter 2 - Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 11 Connect a Microphone (Voice Option) For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack onthe side of the modem. The microphone should have a stereo 1/8-inch mini plug. Do not u...
Page 12 - Step 4: Install the Modem Driver; Installing the Modem Driver; Removing an Old Modem Driver
Chapter 2 - Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 12 Step 4: Install the Modem Driver If you use Windows 95 or above, you must install the modem driver. The modem driver tells Windows how tocontrol the modem. If you use a Linux operating system, please see Appendix D. If ...
Page 13 - Step 5: Configure the Modem for Your Country; Using the Global Wizard to Configure Your Modem
Chapter 2 - Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 13 Step 5: Configure the Modem for Your Country Different countries have different requirements for how modems must function. Therefore, before you useyour modem, you must configure it to match the defaults of the country ...
Page 14 - Step 6: Install Data Communications Software
Chapter 2 - Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 14 Step 6: Install Data Communications Software Data communications software is designed to configure a modem so it can send and receive messages.Your Multi-Tech modem operates under the control of a data communications pr...
Page 15 - Chapter 3 - Operation; About the Front Panel; The MultiModem V.92 Front Panel
Chapter 3 - Operation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 15 Chapter 3 - Operation About the Front Panel The MultiModem V.92 Front Panel The MultiModem V.90 Front Panel The MultiModemZBA LED indicators on the front panel indicate status, configuration, and activity: TD – Transmit Da...
Page 16 - Setup
Chapter 3 - Operation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 16 PhoneTools Features With the PhoneTools communications program included with your modem, you can: · Upload and download data files. · Send faxes at preset times. · Store incoming voice messages and faxes. · Retrieve stored...
Page 17 - Connecting to the Internet
Chapter 3 - Operation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 17 · Modem-on-Hold. Modem-on-Hold enables you to put a V.92-capable server on hold while you take another call. Modem-on-Hold operation is possible only with the Modem-on-Hold program includedwith the MT5634ZBA modem. Connect...
Page 18 - Registers, and Result Codes
Chapter 4 - AT Commands, S-Registers, and Result Codes Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 18 Chapter 4 - AT Commands, S- Registers, and Result Codes The AT Commands, S-Registers, and Result Codes for the MT5634ZBA-Series Modems are published is aseparate Reference Guide. This guide...
Page 19 - Chapter 5 - Remote Configuration; Basic Procedure; Changing the Setup Password
Chapter 5 - Remote Configuration Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 19 Chapter 5 - Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634ZBA modemsanywhere in your network from one location. With password-protected remote configur...
Page 20 - Chapter 6 - Callback Security
Chapter 6 - Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 20 Chapter 6 - Callback Security This chapter describes how to use callback security with your modem. Callback security protects yournetwork from unauthorized access and helps control long-distance costs. When callbac...
Page 21 - Setting Callback Security Message Parity
Chapter 6 - Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 21 is asked to enter the password again before a connection can be made. Also, dialingcommand locations 0–3 for use with the DS=y dialing command are replaced by callbackdialing command locations 0–29. · To temporaril...
Page 22 - Calling Procedures; Password-Only Callback; Number-Entry Callback
Chapter 6 - Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 22 Calling Procedures Use the following procedures to call a modem that has callback security enabled. Note that Autoanswer mustbe enabled on the calling modem (S0=1). Password-Only Callback Use this procedure when ca...
Page 23 - Extension-Entry Callback; Direct Connection; Callback Security Commands
Chapter 6 - Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 23 Extension-Entry Callback Use this procedure when calling from an extension at the callback number. The password that you usemust be set up for an optional extension-entry callback. 1. Using a data communications pr...
Page 24 - Callback Assignments Form
Chapter 6 - Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 24 Callback Assignments Form Location Password Telephone Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 34 25 26 27 28 29
Page 25 - Chapter 7 - Troubleshooting; None of the Indicators Light
Chapter 7 - Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 25 Chapter 7 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make asuccessful connection, or if you experience data loss or garbled characters during your co...
Page 26 - The Modem Cannot Connect When Dialing
Chapter 7 - Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 26 · Try resetting your modem by turning it off and on. If you are using DOS or Windows 3.1communication software, make sure the initialization string includes &F as the first command, tocancel any “leftover’ comman...
Page 28 - The Modem Disconnects While Online
Chapter 7 - Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 28 · If the modem reports NO DIALTONE, check that the modem’s telephone line cable is connected toboth the modem’s LINE jack (not the PHONE jack) and the telephone wall jack. If the cable lookssecure, try replacing it. ...
Page 29 - Modem Cannot Connect When Answering
Chapter 7 - Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 29 Modem Cannot Connect When Answering · The default DTR Control command (&D2) inhibits autoanswer. To enable autoanswer, change DTRControl to &D0, and make sure &Q0, &Q5, or &Q6 is also set. For mor...
Page 30 - The Modem Doesn’t Work with Caller ID
Chapter 7 - Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 30 The Modem Doesn’t Work with Caller ID · Caller ID information is transmitted between the first and second rings, so if autoanswer is turned off(S0=0) or if the modem is set to answer after only one ring (S0=1), the m...
Page 33 - Upgrade Overview; Step 1: Identify the Modem Firmware; Step 2: Identify the Current Firmware Version
Appendix B - Upgrading the Modem’s Firmware Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 33 Appendix B - Upgrading theModem’s Firmware Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory.Firmware is nonvolatile; that is, it remains stored in ...
Page 34 - Step 6: Upgrade the Modem’s Firmware
Appendix B - Upgrading the Modem’s Firmware Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 34 Step 3: Download the Upgrade File 1. If you are not already at the MultiModemZBA Firmware page of the Multi-Tech Web site, followthe procedure in “Step 2: Identify the Current Firmware.” 2. Download t...
Page 35 - FCC Part 15 Regulation
Appendix C - Regulatory Compliance Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 35 Appendix C - RegulatoryCompliance FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant toPart 15 of the FCC rules. These limits are d...
Page 36 - FCC Part 68 Telecom
Appendix C - Regulatory Compliance Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 36 FCC Part 68 Telecom 1. This equipment complies with Part 68 of the Federal Communications Commission Rules. On theoutside surface of this equipment is a label that contains, among other information, the FCC re...
Page 37 - Fax Branding Statement; Canadian Limitations Notice
Appendix C - Regulatory Compliance Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 37 Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer orother electronic device, including fax machines, to send any message unless such messag...
Page 38 - International Modem Restrictions
Appendix C - Regulatory Compliance Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 38 International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settingsmay cause a modem to become non-compliant with national telecom require...
Page 39 - New Zealand Telecom Warning Notice; South African Statement
Appendix C - Regulatory Compliance Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 39 New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has acceptedthat the item complies with minimum conditions for connection to its n...
Page 41 - Connecting to a Cisco Router Console Port
Appendix E - Connecting to a Cisco Router Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 41 Appendix E - Connecting to a CiscoRouter Connecting to a Cisco Router Console Port The console port on the Cisco IOS® router is an asynchronous serial port configured as datacommunications equipment (DC...
Page 42 - Console Port Connections
Appendix E - Connecting to a Cisco Router Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 42 3. Type a direct connection password, and press E NTER . You have three attempts or one minute to enter a valid password. 4. If the password is valid, the message OK Connecting appears and the modems es...
Page 44 - Repair Procedures for International Distributors; Online Warranty Registration
Appendix F - Warranty, Service, and Technical Support Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 44 In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View,Minnesota factory. Recommended international shipment methods are via Federal Expre...
Page 45 - Replacement Parts
Appendix F - Warranty, Service, and Technical Support Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 45 In the event that factory service is required, products may be shipped, freight prepaid, to our MoundsView, Minnesota, factory. Recommended international shipment methods are via Federal Exp...
Page 46 - Technical Support; Internet Sites
Appendix F - Warranty, Service, and Technical Support Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 46 Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the mostout of your Multi-Tech product. If you have any questions about t...
Page 47 - Index
Index Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 47 Index A Assembling the Modem , 8 AT commands &D , 14 &F , 14 &W , 14, 19 O , 19 AT Commands , 18 Autoanswer , 29 Autobaud , 14 B Baud Rate , 14 C Call Waiting , 28 Callback Assignments Form , 24 Callback Security , 20 Caller I...
