Multi-Tech Systems MT5634MSV - Manual

Contents v Chapter 1: Introduction Introduction ............................................................................................................................. 2Product Description ............................................................................................................

MessageSaver User Guide vi Stopping the Play of Voice Messages ......................................................................... 26Listening to the Next Voice Message .......................................................................... 26Listening to the Previous Voice Message ...........

Contents vii Listening to Received Messages from a Remote Phone ........................................... 65Listening to Received Messages in PhoneTools ........................................................ 65Recording an Announcement ...............................................................

MessageSaver User Guide viii Appendix D: Warranty, Service, and Technical Support Limited Warranty ................................................................................................................. 95Service ................................................................................

1 Introduction 3 What Is in Your Modem Package? Your modem package has several components. Please make sure you have them allbefore trying to operate your modem. Your package should include: • A MessageSaver modem • A DC power supply • A set of four plastic feet • A modular telephone cable • A print...

MessageSaver User Guide 6 Introduction We know you are eager to get your MessageSaver up and running, so we’ll showyou step-by-step how to set it up, check it out, and make your first calls. What You Will Need Before starting, please make sure you have everything you need: We supply 4 A MessageSaver...

2 Quick Start 7 Step 1: Mount the Feet The modem comes with a strip of self-adhesive plastic feet, which you can optional-ly mount on the bottom of the modem. To install the feet, simply peel them fromtheir paper strip and press them into the recesses on the bottom of the modem. Figure 2-1. Mounting...

MessageSaver User Guide 8 J8 Speaker Mode J8 Closed: Stereo (default) Open: Mono Figure 2-2. Location of speaker jumper. Changing the Speaker Jumper The speaker jumper (J8) is next to the external speaker jack (see Figure 2-2). • To use the MessageSaver with a monophonic external speaker, remove the...

2 Quick Start 9 Step 3: Connect the Modem to Your System Placing the modem in a convenient location, connect it to your computer’s serialport, to the telephone line, to AC power, and, optionally, to your telephone. You canalso optionally connect it to a microphone and a speaker or sound card. Note: ...

MessageSaver User Guide 10 Note: The Federal Communications Commission (FCC), Industry Canada, and the British Approvals Board for Telecommunications (BABT) impose certain restrictionson equipment connected to public telephone systems. See Appendix A for more in-formation. Phone Connection For voice...

2 Quick Start 11 Step 4: Install the Modem in Windows If you use Windows 95, Windows 98, or Windows NT 4.0, you must install the mo-dem in the operating system. (If you use Windows 3.1 or another operating sys-tem, go to Step 5.) Adding the Modem to Windows 1. Make sure your modem is connected prope...

MessageSaver User Guide 12 Step 5: Install and Configure Your Software You must have communication software installed in your computer to use the Mes-sageSaver. If you wish to use communication software that is already installed, youshould reconfigure it for your new modem; otherwise, install the Ph...

2 Quick Start 13 a 14550 UART as an 8250A UART. If you have an 80386 or later computer, yourUART is most likely a 14550 or 16550AFN. 7. If the software has an autobaud selection, make sure it is disabled. Autobaud applies only to older modems, and can cause problems if enabled. 8. If the software al...

MessageSaver User Guide 14 13. Type Z and press ENTER to select the Zmodem transfer protocol. 14. The download begins automatically. As the file is copied to the download folder selected in the Configuration dialog box of the Terminal window, a dialog box reports on the progress of the download. If ...

2 Quick Start 15 16. In the HyperTerminal window, click File , then click Save to save the HyperTer- minal connection description. Windows Terminal 1. Open the Accessories program group and double-click on the Terminal icon. 2. Select the Settings menu and make the following changes: Phone Number: T...

2 Quick Start 17 4. Select Start | Programs | Accessories | Fax | Compose new fax . 5. The Compose New Fax wizard appears. Click Next . 6. If you are sending the registration form to your own fax machine or to another fax modem in your office, type the destination name and phone number in the To and...

3 MessageSaver Operation 21 • Download of the greeting message into the modem’s memory. • Deletion of messages and faxes in the modem’s memory. • Specific configuration tasks: • Recording of the greeting message on the modem’s microphone. • Playback of the greeting message on the modem’s speaker. • ...

MessageSaver User Guide 22 Independent Mode Operation in PhoneTools In PhoneTools, Independent mode control is provided in two dialog boxes: the Inde- pendent Mode Configuration dialog box, and the Independent Mode Control dia- log box. When PhoneTools is running, you can open either dialog box to c...

3 MessageSaver Operation 23 Independent Mode Control Dialog Box From the Independent Mode Control dialog box you can : • Download all faxes and voice messages from the modem to the PhoneTools Inbox . • Download only new files. • Clear the modem’s memory. On startup, PhoneTools reads the modem’s memo...

MessageSaver User Guide 24 Independent Mode Operation Using the Front Panel This section describes how to use the MessageSaver’s front panel to play back mes-sages when the MessageSaver is in Independent mode, and how to interpret the in-dicator lights. Figure 3-3. MessageSaver front panel Control B...

3 MessageSaver Operation 25 Indicator Lights The MessageSaver has ten LED indicators on the front panel that indicate status,configuration, and activity: TD Transmit Data. The TD indicator flashes when the modem is transmitting data to another modem. RD Receive Data. The RD indicator flashes when th...

3 MessageSaver Operation 27 Using the MessageSaver in Speakerphone Mode The MessageSaver enables you answer a call without using a telephone handset. Italso enables you to initiate a call in speakerphone mode, using a telephone handsetto dial a number. To answer a call in speakerphone mode 1. Press ...

MessageSaver User Guide 28 Remote Control Keys Dial To perform 0 (Reserved for future use.) 1 During replay: Erase the current mesage.During greeting announcement: Record a new greeting announcement. 2 Replay the greeting announcementStop recording the greeting announcement. 3 Turn off Independent m...

MessageSaver User Guide 30 AT Commands AT commands are used to control the operation of your modem. They are so calledbecause each command must be preceded by the characters AT to get the AT tention of the modem. AT commands can be issued only when the modem is in command mode or onlinecommand mode....

4 AT Commands, S-Registers, and Result Codes 31 AT Command Summary Command: AT Attention Code Values: n/a Description: The attention code precedes all command lines except A/ , A: , and the escape sequence. Command: ENTER Key Values: n/a Description: Press the E NTER or R ETURN key to execute most c...

MessageSaver User Guide 48 Introduction Remote configuration is a network management tool that allows you to configuremodems anywhere in your network from one location. With password-protectedremote configuration, you can issue AT commands to a remote MT5634MSV mo-dem for maintenance or troubleshoot...

5 Remote Configuration 49 Note: You can only change the setup password locally; you cannot do it remotely. Also, passwords are case sensitive. The next time you enter the password, it must bein the same case as you set it up. Changing the Remote Escape Character To increase security, you can change ...

6 Solving Problems 53 The Modem Does Not Respond to Commands 4 Make sure the modem is plugged in and turned on. (See “None of the IndicatorsLight.”) 4 Make sure you are issuing the modem commands from the data communicationssoftware, either manually in terminal mode or automatically by configuring t...

MessageSaver User Guide 54 click Advanced , and select the new port address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4with COM2, so you should change their IRQs to unused ones, if possible. If you use Windows 95, right-click on My Computer...

6 Solving Problems 55 4 If the modem reports BUSY, the other number might be busy, in which case youshould try again later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line. If you must dial 9 to get an outside line, the easiest ...

MessageSaver User Guide 56 The Modem Cannot Connect When Answering 4 Autoanswer might be disabled. Turn on autoanswer in your datacomm programor send the command ATS0=1 ( ATS0=2 if you have Caller ID service) to your modem in terminal mode. File Transfer Is Slower Than It Should Be 4 You might have ...

6 Solving Problems 57 4 If you are running under Windows 3.1 and have a 16550AFN UART, you mightneed to turn on the 16550’s data buffers and/or replace the Windows serial driv-er, COMM.DRV. 4 Try entering the &V1 command to display information about the last connection, making a screen print of ...

MessageSaver User Guide 60 Introduction To retrieve messages and faxes from the MessageSaver, you must install PhoneToolson your computer. A compact disc containing PhoneTools is included with theMessageSaver. This chapter explains how to use PhoneTools. For more information about how touse PhoneToo...

7 PhoneTools 61 Using PhoneTools’ Status Bar The Status Bar gives access to all the functions featured in PhoneTools. You can se-lect a menu option through the button. The “LCD” screen displays PhoneTools status information. Click the arrow cur-sors to select the type of information to be displayed:...

MessageSaver User Guide 62 • Click to display the Dial Box . Enter the name and phone number of the person you want to call, then click OK . • Click to display four tabs containing six Quick Dial entries each. To select a number using Quick Dial, click the button next to the entry. • Double-click an...

7 PhoneTools 63 6. Click OK . Tip: You can copy an entry from the Phone Book by clicking in the Dial Box . Voice Module Click the Voice button to select the Voice module. The Voice module has a feature called Answerphone, which enables a computer equipped with a MessageSavermodem to be used as an an...

MessageSaver User Guide 64 Warning: The default message retrieval keys for Answerphone may be different from those used when the MessageSaver is in Independent mode. If they are, youshould change the Answerphone keys to conform to those used in Independentmode, as follows: Replay message key: 7 Next...

7 PhoneTools 65 Listening to Received Messages from a Remote Phone To remotely listen to messages using Answerphone, PhoneTools must be runningand the Record button must be enabled. Note: You can also listen to messages remotely when PhoneTools is not running, if the MessageSaver is in Independent m...

MessageSaver User Guide 66 Recording an Announcement Announcements are used to greet and guide the caller. You can use the pre-recordedannouncements, or you can record your own custom announcements. 1. In the Answerphone Setup dialog box, click to open the Choose an an- nouncement dialog box. 2. Sel...

7 PhoneTools 67 Independent Mode How Does It Work? When your PC is on and PhoneTools is running, your MessageSaver modem oper-ates like a standard modem. However, your MessageSaver can also operate in Independent mode . In Independent mode the MessageSaver can receive and store in its flash memory i...

MessageSaver User Guide 68 Activating and Configuring Independent Mode The Independent Mode Configuration dialog box enables you to select Indepen- dent mode operating options and choose how Independent mode will be enabled. Selecting an Announcement A greeting message, or announcement, must be save...

7 PhoneTools 69 Managing Stored Documents: Independent Mode Control Dialog Box When you start PhoneTools, Independent mode is automatically disabled and theMessageSaver is controlled by PhoneTools. The following message notifies you iffaxes or voice messages have been received while in Independent M...

Fax Module Use the Fax module to create, send, receive, and manage faxes. Faxing a Document from a Windows Application Using print capture, you can fax a document directly from the Windows applicationin which you’ve created it, without opening PhoneTools. 1. You have just created a document in a Win...

MessageSaver User Guide 72 Adding a Logo to the Cover Page You can put your own logo on the cover page. The logo should be small in size andin one of the following graphic formats: BMP, PCX, TIF, DIB, GIF, or DCX. 1. In the Send Fax dialog box, click to display the Logo Management dialog box. 2. Cli...

7 PhoneTools 73 Inbox and Outbox Management Inbox Management All received documents, including voice messages, faxes, and data files, are storedin the Inbox . When a document is received, PhoneTools notifies you by displaying a Document(s) received warning (and emits a beep when this option is selec...

MessageSaver User Guide 74 Outbox Management All transmissions are stored in the Outbox , which acts as a transmission queue. If the transmission runs smoothly, then the document is deleted and the information isrecorded in the Send Log . If a wrong number or other error occurs, the transmission is ...

7 PhoneTools 75 Phone Book The Phone Book stores the name, the address, and the phone, fax, and modemnumbers for each recipient. To open the Phone Book, click Menus , then click PhoneBook . Creating New Records When you first access the Phone Book, it is empty. 1. To create a new record, click . 2. ...

MessageSaver User Guide 76 • To select records using the keyboard, click the record you would like selected, then press the spacebar. Selected records are flagged with a green checkmark. Tip: Selecting records in the Phone Book, used with the Copy from Phone Book function, provides a convenient mean...

7 PhoneTools 77 Terminal Emulation Module Using the Terminal Emulation module, you can connect to computers and onlineservices to retrieve information, send and receive electronic mail, and upload anddownload data files. Starting a Modem Connection 1. Click in the Terminal main window to access the ...

MessageSaver User Guide 78 Uploading Files to a Remote System This function can be accessed only during a modem connection. 1. Click to display the Send files dialog box. 2. Select the file that you want to send. 3. Select the file transfer protocol. 4. Click OK to begin the transfer. Capturing Info...

7 PhoneTools 79 Data File Transfer PhoneTools’ file transfer feature lets you automatically send and receive data filesusing the Kermit, Xmodem, Ymodem, or Zmodem protocol at the maximum speedsupported by the modems at both ends. Sending a Data File Automatically 1. From PhoneTools’ main window, cli...

MessageSaver User Guide 80 The file is transmitted automatically. If the recipient uses PhoneTools, the file is add-ed to the PhoneTools Inbox. If not, then the recipient should prepare his communica-tions application to receive using the Zmodem protocol. If you want to send more than one file in th...

MessageSaver User Guide 82 Appendix A: Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commis- sion Rules. On the outside surface of this equipment is a label that contains,among other information, the FCC registration number. This info...

A Regulatory Compliance 83 Manufacturer: Multi-Tech Systems, Inc. Trade Name MessageSaver Model Number: MT5634MSV FCC Registration No: AU7USA-24713-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc.2205 Woodale DriveMounds ...

MessageSaver User Guide 84 Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device pro- vides an indication of the maximum number of terminals allowed to be connected toa telephone interface. The termination on an interface may consist of any combinat...

A Regulatory Compliance 85 EMC and Safety Compliance The CE mark is affixed to the enclosed MultiTech product to confirm compliancewith the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagne...

B Technical Specifications 87 Appendix B: Technical Specifications Your MessageSaver modem meets the following specifications: Trade Name MessageSaver™ Model Number MT5634MSV Client-to-Server V.90 orK56flex speeds when accessing an ISP type V.90 or Data Rates K56flex server (actual speed depends on ...

C Loopback Tests 91 Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensureproper operation. Your modem also has three diagnostic tests: local analog loop-back, remote digital loopback, and local digital loopback. These ITU-T V.54 loop-b...

D Warranty, Service, and Technical Support 95 Appendix D: Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defectsin material or workmanship for a period of ten years from the date of purchase or, ifdate of purchase...

D Warranty, Service, and Technical Support 97 5. If you select Zmodem, the transfer will begin automatically. If you select another protocol, you may have to initiate the transfer yourself. (In most datacomm pro-grams, the PAGE DOWN key initiates the download.) 6. When the download is complete, pres...

MessageSaver User Guide 98 Modem Accessories SupplyNet, Inc., can supply you with replacement transformers, cables and connec-tors for select Multi-Tech products. You can place an order with SupplyNet via mail,phone, fax or the Internet at the following addresses: Mail: SupplyNet, Inc.614 Corporate ...

E Upgrade Procedures 99 Appendix E: Upgrade Procedures Introduction Your modem is controlled by semi-permanent software, called firmware , that is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memo-ry when the modem is turned off. However, it can be changed by either...

MessageSaver User Guide 100 Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site or BBS. Ifyour modem already has the current firmware, there is no need to update it. Multi-Tech Web Site 1. Using your favorite Web browser, go to http:/...

E Upgrade Procedures 101 Step 3: Download the Upgrade File Multi-Tech Web Site 1. If you are not already at the Firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.” 2. Click on the upgrade file name for your modem and save the file to a temporary...

MessageSaver User Guide 102 4. Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware 1. Run Flash Loader by double-clicking the FLASH.EXE icon. Flashloader automatically finds the C...