Page 3 - Table of Contents
Contents 3 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Table of Contents Chapter 1 - Description and Features ......................................................................... 5 Product Description ......................................................................................
Page 5 - Chapter 1 - Description and; Product Description
5 Chapter 1 - Description and Features Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Chapter 1 - Description and Features Congratulations on your purchase of the MultiModemII modem. You have acquired one of the finestintelligent data/fax modems available today from one of the world’s oldest...
Page 6 - Safety Warnings
6 Chapter 1 - Description and Features Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Safety Warnings • Use this product only with UL- and CUL-listed computers. • To reduce the risk of fire, use only 26 AWG or larger telephone wiring. • Never install telephone wiring during a lightning storm...
Page 7 - Chapter 2 - Installation; Step 1 - Connect the Modem to Your System; Connect the Modem to Your PC; Connect theTwo-Wire Leased Line
7 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Chapter 2 - Installation Step 1 - Connect the Modem to Your System Turn off your computer. Placing the modem in a convenient location, connect it to your computer’sserial port, to the telephone line, to your leased lin...
Page 8 - Connect the Four-Wire Leased Line; Connect the Phone to the Modem (Optional); Connect the Modem to the AC Power Outlet
8 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Connect the Four-Wire Leased Line MT5600BL Only – Plug one end of a four-wire phone cable into the modem's LEASED jack; connect the other end to a four-wire leased line wall jack or terminals. Modems with a leased-line...
Page 9 - Step 2 - Install the Modem Driver; XP; Removing an Old Modem Driver
9 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Step 2 - Install the Modem Driver If you use Windows 98/Me/NT 4.0/2000/XP; you must install the modem driver. The drivers are installedeasily since Windows supports Plug-and-Play. Installing the Modem Driver for Window...
Page 10 - Step 3 - Setting Your Country Code; Using the LCD Panel; Country Codes
10 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Step 3 - Setting Your Country Code (MT5600BAV.92 Only) The MT5600BA-V.92 modem is a global modem - it can be used all over the world.Different countries have different requirements for how modems must function. There...
Page 11 - Step 4 - Install PhoneTools
11 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Using the Global Wizard The Global Wizard configuration utility is recommended for computers running in Windows. TheWizard can configure your modem for a specific country with just a few mouse clicks.1. Insert the Mul...
Page 12 - Chapter 3 - Using the Front Panel; Modem Configuration
Chapter 3 - Using the Front Panel 12 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Chapter 3 - Using the Front Panel Like any modem, your Multi-Tech modem operates only under the control of a communicationprogram, such as the PhoneTools program included with the modem. It also operates unde...
Page 13 - Option Selection; Menu Structure
Chapter 3 - Using the Front Panel 13 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Liquid Crystal Display (LCD) The MultiModemII’s backlit liquid crystal display (LCD) has two functions: to display the current status ofthe modem and to display configuration menus, which are selected using t...
Page 14 - Trunks
Chapter 3 - Using the Front Panel 14 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Menu Overview Status = , , , , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,...
Page 15 - Status Trunk
Chapter 3 - Using the Front Panel 15 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Status Trunk The Status Trunk shows the current operating status of the modem. Limb changes are automatic, butcertain options can be accessed by pressing the à button. Note that when the modem is online, pres...
Page 16 - Basic Options Trunk
Chapter 3 - Using the Front Panel 16 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Basic Options Trunk Use the Basic Options Trunk to configure the modem’s basic operating conditions. When entering a num-ber, use the áß and â buttons to scroll through a list of digits and characters. To go ...
Page 17 - Basic Options Trunk, continued
Chapter 3 - Using the Front Panel 17 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Basic Options Trunk, continued Continued from previous page Limbs Branches Twigs
Page 18 - Advanced Options Trunk
Chapter 3 - Using the Front Panel 18 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Advanced Options Trunk Use the Advanced Options Trunk to configure RS-232, dial backup, and callback security options. Whenentering a number or password, use the áß and â buttons to select a character or digi...
Page 19 - Advanced Options Trunk, continued
Chapter 3 - Using the Front Panel 19 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Advanced Options Trunk, continued Continued from previous page Limbs Branches Twigs
Page 20 - Remote Configuration Options Trunk; Diagnostic Options Trunk
Chapter 3 - Using the Front Panel 20 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Remote Configuration Options Trunk Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem,and to change the password. When entering the password, use the áß and â bu...
Page 21 - Phone Number Memory Options Trunk; Caller ID Options Trunk
Chapter 3 - Using the Front Panel 21 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Phone Number Memory Options Trunk The MultiModemII can store up to four telephone numbers for speed dialing. Use the Phone NumberMemory Options Trunk to store, list, and dial these numbers. When entering a nu...
Page 23 - Basic Options
Chapter 3 - Using the Front Panel 23 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Basic Options The following screens are used to configure the modem’s basic operating conditions. ONLINE OPTIONS. The following screens are used to configure the online operation of the modem: LINE TYPE OPTIO...
Page 25 - Advanced Options
Chapter 3 - Using the Front Panel 25 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Advanced Options RS232 OPTIONS. The following screens are used to configure the RS-232 interface. DTR OPTIONS. Use the à and Enter buttons to select how the modem responds to the high to low transition of the...
Page 27 - Remote Configuration Options; Diagnostic Options
Chapter 3 - Using the Front Panel 27 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Remote Configuration Options The following screens are used to configure remote configuration options. For moreinformation about remote configuration, see Chapter 5, “Remote Configuration.” ENABLE/DISABLE R.C...
Page 28 - Caller ID Options
Chapter 3 - Using the Front Panel 28 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Caller ID Options Press the à and Enter buttons to enable formatted ( FCID ) or unformatted ( UCID ) Caller ID, or to disable Caller ID altogether. Same as the #CID=0 , #CID=1 , and #CID=2 commands. Note: Bec...
Page 29 - Chapter 4 - Leased Line Operation
Chapter 4 - Leased Line Operation 29 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Chapter 4 - Leased Line Operation This chapter describes how to use the MultiModemII modem on a leased line. A leased line is a private, permanent, telephone connection between two points. Unlike normal dialu...
Page 33 - Chapter 5 - Remote Configuration; Basic Procedure; Setup
Chapter 5 - Remote Configuration 33 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Chapter 5 - Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere inyour network from one location. With password-protected remote configuration, y...
Page 34 - Changing the Remote Escape Character
Chapter 5 - Remote Configuration 34 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 3. To change the password, press áß or â to select the first character of the password, and then press à to go to the next character. Repeat until you have entered the entire password. 4. To cancel the new pas...
Page 35 - Chapter 6 - Callback Security; Setup Procedures; Turning Callback Security On and Off
Chapter 6 - Callback Security 35 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Chapter 6 - Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long distance costs.When callb...
Page 36 - Assigning Callback Passwords; Front Panel Method
Chapter 6 - Callback Security 36 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Front Panel Method 1. Turn on the modem. 2. Starting at the STATUS screen, press the following buttons on the front panel to turn callback security on and off: · To turn on callback security, press â , â , à , â ...
Page 37 - Assigning Callback Phone Numbers
Chapter 6 - Callback Security 37 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 7. Press the Enter button again to go to the PASSWORD SETUP screen. 8. Press à , à to go to the ENTER PASSWORD #2? screen. 9. Repeat steps 3–7 to enter the next password. 10. Repeat as many times as necessary, up...
Page 38 - Calling Procedure
Chapter 6 - Callback Security 38 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 8. Press à , à to go to the ENTER NUMBER #2? screen. 9. Repeat steps 3–7 to enter the next number. 10. Repeat as many times as necessary, up to memory location 30, until all numbers have been entered. Warning: Th...
Page 39 - Callback Security Commands
Chapter 6 - Callback Security 39 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Callback Security Commands The following AT commands are used with callback security. Command: #DB n Callback Enable/Disable Values: n = 0 or 1 Default: 0 Description: Enables or disables callback security. When ...
Page 40 - Callback Assignments Form
Chapter 6 - Callback Security 40 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Callback Assignments Form Location010203040506070808101112131415161718192021222324252627282930 Password Phone Number
Page 41 - Chapter 7 - Troubleshooting; None of the Indicators Light
Chapter 7 - Troubleshooting 41 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Chapter 7 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make asuccessful connection, or if you experience data loss or garbled characters during your ...
Page 42 - The Modem Does Not Respond to Commands
Chapter 7 - Troubleshooting 42 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The Modem Does Not Respond to Commands · Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) · Make sure you are issuing the modem commands from data communication software, eithe...
Page 43 - The Modem Cannot Connect When Dialing
Chapter 7 - Troubleshooting 43 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Windows 9x: Right-click on My Computer, select Properties from the menu, click on the Device Manager tab, double-click on Ports , then double-click on the communication port your modem is connected to. In the port’...
Page 44 - The Modem Disconnects While Online
Chapter 7 - Troubleshooting 44 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide · If the modem reports BUSY, the other number might be busy, in which case you should try againlater, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outsi...
Page 45 - The Modem Cannot Connect When; File Transfer Is Slower Than It Should Be; Data Is Being Lost
Chapter 7 - Troubleshooting 45 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The Modem Cannot Connect When Answering · The default DTR Control command ( &D2 ) inhibits autoanswer. To enable autoanswer, change DTR Control to &D0 , and make sure &Q0 , &Q1 , &Q5 , or &Q...
Page 46 - There Are Garbage Characters on the Monitor; The Modem Doesnt Work with Caller ID; Fax and Data Software Cant Run at the Same
Chapter 7 - Troubleshooting 46 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide · Try entering the &V1 command to display information about the last connection, making a screen print of the connection statistics, and checking for parameters that might be unacceptable. There Are Garbage Cha...
Page 47 - Appendix A - Regulatory; FCC Part 68 Telecom
Appendix A - Regulatory Compliance 47 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Appendix A - Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On theoutside surface of this equipment is a label that contains...
Page 48 - Fax Branding Statement; Canadian Limitations Notice
Appendix A - Regulatory Compliance 48 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer orother electronic device, including fax machines, to send any message unless such mess...
Page 49 - International Modem Restrictions
Appendix A - Regulatory Compliance 49 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Di-rectives: · Council Directive 89/336/EEC of 3 May 1989 on...
Page 50 - South African Notice
Appendix A - Regulatory Compliance 50 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 4. This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing. There isno guarantee that Telecom lines will always continue to support pulse dialing. Use of pulse dialing, wh...
Page 53 - Technical Support; Policies
Appendix C - Warranty, Service, and Technical Support 53 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Appendix C - Warranty, Service, and Technical Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its produc...
Page 54 - Online Warranty Registration
Appendix C - Warranty, Service, and Technical Support 54 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for yourMulti-Te...
Page 55 - Replacement Parts
Appendix C - Warranty, Service, and Technical Support 55 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid byMTS. Please include inside the shipping box a description of the problem, a retur...
Page 56 - Internet Sites
Appendix C - Warranty, Service, and Technical Support 56 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the mostout of your Multi-Tech product. If you have any questions about...
Page 57 - Appendix D - Upgrading the; Introduction
Appendix D - Upgrading the Firmware 57 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Appendix D - Upgrading the Firmware Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in...
Page 58 - Step 2 - Identify the Current Firmware; Step 3 - Download the Upgrade File; Step 4 - Extract the Upgrade Files
Appendix D - Upgrading the Firmware 58 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Step 2 - Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has thecurrent firmware, there is no need to update it. 1. Using...
Page 59 - Step 5 - Clear Your Stored Paramenters; Step 6 - Upgrade the Modems Firmware
Appendix D - Upgrading the Firmware 59 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Step 5 - Clear Your Stored Paramenters Before you flash your modem, you should record the parameters that are currently stored in it, so youcan reprogram it after flashing. After you have recorded them, sen...
Page 60 - Using the Terminal Program Minicom to Verify Operation
60 Appendix E - Installing a Modem Under Linux Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Appendix E - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2operating system. Other versions of Red Hat ...
Page 62 - Appendix F - Pin Descriptions; RS-232 Pin Descriptions
Appendix F - Pin Descriptions 62 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Appendix F - Pin Descriptions RS-232 Pin Descriptions Label Pin I/O type Signal name/description CGND 1 GND CGND is tied common to GND on the modem’s PCB. TD 2 Transmitted Data The DTE uses the TD line to send da...
Page 64 - Leased Line Pinouts
Appendix F - Pin Descriptions 64 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 6 7 8 3 4 5 1 2 SG, RxD+ RxD- TxD- HSKi (CTS) HSKo (RTS) 20 DTR 22 RI 8 CD 7 GND 6 DSR 5 CTS 4 RTS 3 RD 2 TD DTE Mini-DIN 8-pin connector DCE DB-25 connector Fig. F-3. Macintosh cable. Leased Line Pinouts RJ-11 M...
Page 65 - Index
Index 65 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Index A advanced menu options 25Advanced Options Trunk 18analog loopback test 27AT commands 5 #CBN= 26, 39#CBP= 26, 27, 39#CID= 28#DB 26, 27, 39%Q 26&C 25&D 25, 45&Q 45&R 24, 25&W 34&Z= 27DS= 27O 34S= 26S? 26 aut...