Page 2 - responsibility for any errors that may appear in this document.
© 1988 AT&T 999-500-148 All Rights Reserved Issue 1 Printed in U.S.A. August 1988 NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of Lucent...
Page 4 - What the Lights Indicate; Next to a Line Button:; to an Auto Intercom Button:
About This Guide This guide shows how to use various features of yourMERLIN Plus system voice terminal, The MERLIN Plus System Manual provides completesystem features and equipment. Programming The procedures in this program features ontosymbols: T • P → → Button ■ ■ ■■ ■ ■■ ■ ■■ ■ ■ Code T • P guid...
Page 5 - Speakerphone
Decide if incoming calls should ring at your voice terminal, how the ring should sound, and how loud itshould be. Ringing Options You can set your voice terminal so that incoming callsring right away, after a delay of two rings, or not at all.Use the delayed ring option if you answer calls for someo...
Page 7 - in the same positions as on the BIS-34D shown above.
1 2 3 4 5 6 78 Adjust the ringer volume of your voice terminal’s speaker with the volume control.Use the dial pad to place calls. In programming mode, use it to enter codes and data.Use Conference, Drop, Transfer, and Hold for efficient call handling.Test your voice terminal and program its features...
Page 8 - Outside Auto Dial; Personal Speed Dial; To use Personal Speed Dial:
You can assign telephone numbers to buttons or codes for quick dialing of outside calls. Using a special password, you can also use company lines to make outside calls from a remote location. Outside Auto Dial You can program telephone numbers onto buttons for one-touch dialing. To place a call: 1 T...
Page 9 - System Speed Dial; To program a System Sped Dial button:; Last Number Dial; To use Last Number Dial:
System Speed Dial Your administrator may assign System Speed Dial codes To place a call: #60 through #89 and #900 through #999 to telephone 1 If you have a button programmed with this code, numbers that people in your system call often, such as touch the button. If not, dial the pound sign and vendo...
Page 10 - Saved Number Dial; To use Saved Number Dial:; Busy Buster; To program; To turn off Busy Buster:
Saved Number Dial You can program a button to redial a telephone number that you've saved. To Program: Label a button and follow these steps: To use Saved Number Dial: 1 Before disconnecting, touch Saved Number. 2 To redial the call, touch Saved Number. 3 If someone answers, begin to speak or lift y...
Page 12 - To activate the automatic answer feature:; The light next to the button goes on.; To deactivate the automatic answer feature:; The light next to the button goes off.
You can answer your calls at your voice terminal or at another voice terminal. Answering Calls at Your Voice Terminal You can answer outside calls by activating the speakerphone or picking up the handset. To answer a call: 1 Touch Speakerphone or lift your handset. Answering Intercom Calls Automatic...
Page 13 - Forwarding Calls; To activate Call Forwarding:; Directing Calls to Extensions; To activate Direct Extension Dialing
Forwarding Calls You can use the Call Forwarding (CF) feature to have all To activate Call Forwarding: calls that come into designated lines forwarded to 1 Touch CF/DXD until only another number. Call Forwarding can be activated from any voice terminal with a CF/DXD button. To cancel Call Forwarding...
Page 14 - Automatic Answering of Calls; You can use System Answer to answer calls; To activate System
Automatic Answering of Calls You can use System Answer to answer calls automatically and place them on hold until someone isavailable to handle them. System Answer can only be activated from either the attendant console or the alternate attendant console. To program: Label a button with a green ligh...
Page 15 - Using Call Pickup; To use a general Call Pickup Button:; To program an individual Call Pickup button:; To use an indvidual Call Pickup Button:
Using Call Pickup You can use Call Pickup to answer a call coming into To use a general Call Pickup Button: someone else’s voice terminal. There are two ways to 1 Touch Speakerphone or lift your handset. pick up calls ringing on another voice terminal: You can 2 Touch Call Pickup. touch a Call Picku...
Page 16 - Putting Calls on HoId; To put a call on Exclusive Hold, then retrieve it:
You use fixed buttons on your voice terminal to put calls on hold and transfer them to other people. Putting Calls on HoId After you put a call on hold, you can hang up your To put a call on hold, then retrieve it: handset or touch a line button to take another call. 1 To put a call on hold, touch H...
Page 17 - Transferring Calls
Transferring Calls You use a fixed button on your voice terminal to transfer To transfer a call: outside calls to other voice terminals. If the person to 1 Touch Transfer. whom you transfer the call doesn’t answer within a 2 Touch the Auto Intercom button or dial the intercom preset number of rings,...
Page 20 - Using the Speakerphone; To turn the speakerphone on or off:; Using the Speaker; To listen while you place a call:; Speaker; To monitor while you’re waiting on hold:
Using the Speakerphone If you have a speakerphone, you can dial and conduct a To turn the speakerphone on or off: call without lifting your handset. You can activate the 1 Touch Speakerphone. speakerphone before you place the call or at any timeduring the call. The lights next to Speakerphone and Gr...
Page 21 - The green light comes on.; Do; To turn Do Not Disturb on:
features on buttons with lights. Program privacy Privacy The Privacy featurelines from bridging To program: prevents people who share your To turn Privacy on: onto your conversation. 1 Touch Privacy. The green light comes on. follow these steps: Label a button with lights and To turn Privacy off: T ...
Page 22 - Group Page; To make an announcement to a paging group:; Loudspeaker Page; To make an announcement with a page jack; o r
With the Page features, you can make announcements to people through your voice terminal. Group Page If your administrator has set up paging groups, you can make announcements to members of a particular group, Ask your administrator for the group codes. To make an announcement to a paging group: 1 T...
Page 23 - KEY
If the system administrator has assigned one of threevoice terminal templates to your voice terminal, you already have special features programmed onto buttons, The special features for each template are shown on the following pages. Refer to the Merlin Plus System Manual for information on how to u...
Page 24 - Dialer Template
Dialer Template 34-Button 22-Button 10-Button ❑❑ Line D ❑❑ Line H ❑❑ ❑❑ ❑❑ ❑❑ ❑❑ Line C ❑❑ Line G ❑❑ ❑❑ Line F ❑❑ ❑❑ Line B Line A Intercom ❑❑ Line E ❑❑ ❑❑ ❑❑ ❑❑ B B ❑❑ ❑❑ ❑❑ Conference ❑ Transfer ❑ Drop ❑ ❑ ❑❑ ❑❑ ❑❑ ❑❑ Al10 ❑❑ ❑❑ LND ❑❑ (See Note) Hold ❑❑ ❑❑ ❑❑ Assign to Intercom Number(s): ❑❑ ❑❑ ❑...
Page 25 - Feature Template
Feature Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑❑ Line D ❑❑ Line H ❑❑ DND ❑❑ ROVRD ❑❑ Line C ❑❑ Line G ❑❑ Privacy ❑❑ ❑❑ Line B ❑❑ Line F ❑❑ ❑❑ ❑❑ Line A ❑❑ Line E ❑❑ ❑❑ ❑❑ Intercom ❑❑ BB ❑❑ ❑❑ Conference ❑ Transfer ❑❑ ❑❑ ❑ ❑❑ ❑❑ Drop (See Note) ❑ Hold ❑ ❑❑ Page 1 ❑❑ ❑❑ ...
Page 26 - Receptionist/Secretary Template
Receptionist/Secretary Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑❑ Line D ❑❑ Line H ❑❑ A l 1 9 ❑❑ A l 2 9 ❑❑ Line C ❑❑ Line G ❑❑ A l 1 8 ❑❑ A l 2 8 ❑❑ Line B ❑❑ Line F ❑❑ Al17 ❑❑ A l 2 7 ❑ ❑ Line A ❑❑ Line E ❑❑ A l 1 6 ❑❑ A l 2 6 ❑❑ Intercom ❑❑ B B ❑❑ Al15 ❑❑ A l 2 5 ❑❑ A...
