Page 4 - Contents; iii; Introduction
Contents iii 1 Introduction 1-1 What is PassageWay Telephony Manager? 1-1 Support for TAPI 1-4 New Features in Release 2.0 1-4 About This Guide 1-5 User Responsibilities 1-6 Online Help 1-6 Conventions Used in This Guide 1-7 Getting Help 1-8 2 Installing and ConfiguringTelephony Mana...
Page 5 - iv; Using the Telephony Manager Applications
Contents iv Configuring Telephony Manager and PhonebookOptions 2-78 Removing the PassageWay Service Provider 2-83 Removing Telephony Manager 2-84 3 Using the Telephony Manager Applications 3-1 Overview 3-1 Using Telephony Manager 3-2 Using Phonebook 3-4 Using Log Manager 3-6 Using An...
Page 6 - PC Serial Ports; IN; Index
Contents v A PC Serial Ports A-1 Overview A-1 Background A-2 Workarounds and Solutions to the IRQ ConflictProblem A-7 Selecting an Add-On Serial Port Card A-10 B Changing the Settings for the 8411 Telephone B-1 Overview B-1 Programming Procedure B-5 C PassageWay Service Provider Planning...
Page 7 - Figures; vii
Figures vii 2 Installing and ConfiguringTelephony Manager 2-1 2-1. PassageWay Adapter Installed with a Local Power Supply 2-21 2-2. PassageWay Adapter Installed with Telephone Closet Power 2-22 2-3. Find PassageWay Phone Dialog Box 2-27 2-4. Sample PassageWay Configurator - COM Port Dialog Box 2-29 ...
Page 9 - Telephony Manager
Introduction 1 1-1 What is PassageWay TelephonyManager? PassageWay ® Telephony Manager is a set of computer telephony integration (CTI) applications enabling you to control telephone calls (bothincoming and outgoing) directly from your IBM ® -compatible personal computer (PC). These applications run...
Page 10 - Phonebook; Log Manager
Introduction 1-2 take notes during calls place calls on hold hang up calls transfer calls set up and manage conference calls program speed dial buttons program and invoke system feature buttons Phonebook Phonebook is a card file application that enables you to maintainnames, addresse...
Page 11 - Script Editor
Introduction 1-3 Script Editor Script Editor is an application that enables you to automate routinetasks by recording scripts that you can run with Telephony Manager.Scripts are user-defined tasks (such as, running a program, redirectinga call, or performing a set of actions). For example, using S...
Page 13 - About This Guide
Introduction 1-5 About This Guide Chapter 1 - Introduction This chapter describes the structure and content of this guide. Thischapter also provides a brief introduction to Telephony Manager. Chapter 2 - Installing and Configuring Telephony Manager This chapter describes how to install and confi...
Page 14 - User Responsibilities
Introduction 1-6 User Responsibilities Before using the PassageWay Telephony Manager applications, you shouldbe familiar with basic Windows functions and procedures. If not, consult yourMicrosoft Windows User's Guide. You also may need to contact your PC vendor for information on configuringyour PC ...
Page 15 - Conventions Used in This Guide; in this style of; in; this style of type
Introduction 1-7 Conventions Used in This Guide The following conventions are used in this guide: Commands and text you should enter appear in this style of type . Values, instructions, and prompts that appear on the screen are in this style of type . Components of dialog boxes (such as boxes)...
Page 16 - Getting Help; or
Introduction 1-8 Getting Help If you have questions about or problems with PassageWay TelephonyManager applications that this guide or the online help does not resolve, callthe Lucent Technologies National Customer Care Center at 1 800 242-2121 or your local Authorized Dealer.
Page 18 - Callmaster Telephones
Contents 2-ii Installing the PassageWay Service ProviderSoftware 2-24 Configuring 7400 Series, 8400 Series, and Callmaster Telephones 2-32 Configuring 6400 Series Telephones 2-50 Installing the Telephony Manager Software 2-66 Starting Telephony Manager 2-70 Configuring the Dialing Information 2-74...
Page 19 - Read the section “PassageWay Telephony Manager Components” on
Installing and ConfiguringTelephony Manager 2 2-1 Overview This chapter provides the procedures for installing and configuringPassageWay Telephony Manager and the PassageWay Service Provider. The information you must follow in this chapter depends on whether you havean earlier version of Telephony M...
Page 30 - Before You Begin
Installing and Configuring TelephonyManager 2-12 Before You Begin This section describes the information that is required to install and configurethe PassageWay Service Provider. If your company has a DEFINITY G3 V5 or later system, you can downloadthe configuration information for your telephone fr...
Page 33 - The 8411 telephone does not have a Normal button.
Installing and Configuring TelephonyManager 2-15 the number of the COM port (for example, COM1, COM2, COM3,COM4, etc.) to which you are connecting the serial cable from the 8411telephone or the Callmaster VI telephone, or the PassageWay adapterfor all other telephones. (PassageWay supports up to C...
Page 34 - Connecting Your 8411 Telephone to Your PC
Installing and Configuring TelephonyManager 2-16 Connecting Your 8411 Telephone to Your PC This section describes how to connect an 8411 telephone to your PC. Onlyperform the steps in this section if you have an 8411 telephone. Otherwise,see “Connecting Your Callmaster VI Telephone to Your PC” or “I...
Page 36 - Installing the PassageWay Adapter
Installing and Configuring TelephonyManager 2-18 Installing the PassageWay Adapter This section describes how to connect the PassageWay adapter to your PCand your telephone. Only perform the steps in this section if yourPassageWay adapter is not installed already or if you do not have an 8411telepho...
Page 39 - Wall; Figure 2-1. PassageWay Adapter Installed with a Local Power Supply
Installing and Configuring TelephonyManager 2-21 Wall Step 8 Step 9 Step 5 Step 12 Step 11 Step 6 Step 4 Step Phone Line 3 9-pin to 9-pin cord or 9-pin to 25-pincord from adapter to PC serial port(COM 1, 2, 3, etc.) Figure 2-1. PassageWay Adapter Installed with a Local Power Supply
Page 45 - Figure 2-3. Find PassageWay Phone Dialog Box; type of telephone you have
Installing and Configuring TelephonyManager 2-27 15. Choose the Finish button. The PassageWay Configurator is launched, and it displays the FindPassageWay Phone dialog box. Figure 2-3. Find PassageWay Phone Dialog Box The PassageWay Configurator is a software application that enablesyou to set up th...
Page 47 - Figure 2-4. Sample PassageWay Configurator - COM Port Dialog Box
Installing and Configuring TelephonyManager 2-29 If the PassageWay Configurator did not find the COM port to whichyour telephone or PassageWay adapter is connected, thePassageWay Link Not Found message box appears. Choose the OKbutton. The PassageWay Configurator - COM Port dialog boxappears, and no...
Page 50 - using, and then choose the Continue button.; Figure 2-6. Sample Telephone Options Dialog Box
Installing and Configuring TelephonyManager 2-32 Configuring 7400 Series, 8400 Series, andCallmaster Telephones If you are using a 7400 Series, 8400 Series, or Callmaster telephone, performthe following steps to configure your telephone: 1. From the Telephone Models dialog box, select the telephone ...
Page 52 - The Phone Line Information dialog box appears.; Figure 2-7. Sample Phone Line Information Dialog Box
Installing and Configuring TelephonyManager 2-34 3. When you are finished, choose the Continue button. The Phone Line Information dialog box appears. Figure 2-7. Sample Phone Line Information Dialog Box
Page 54 - Next
Installing and Configuring TelephonyManager 2-36 If you do not use the Auto Config button, you will use the Phone Linedialog box to specify the location and type for each call appearanceon your telephone. You can specify the following types of callappearances: Primary Line, which is the extension ...
Page 57 - Repeat Steps 5 and 6 for any other call appearances on your
Installing and Configuring TelephonyManager 2-39 If you select one of the other options, another dialog box appears.You must enter the appropriate information in that dialog box, andthen choose the OK button in that dialog box. 7. Repeat Steps 5 and 6 for any other call appearances on your telephone...
Page 58 - Figure 2-8. Sample Feature Buttons Dialog Box
Installing and Configuring TelephonyManager 2-40 If you are using a 7400 Series, 8400 Series, or Callmaster telephoneother than a Callmaster VI, the Feature Buttons dialog box appears. Figure 2-8. Sample Feature Buttons Dialog Box NOTE: The Feature Buttons dialog box only shows the buttons on yourte...
Page 61 - Figure 2-9. Feature Access Codes Dialog Box
Installing and Configuring TelephonyManager 2-43 Release Send All Calls Speed Call Button Speed Call Program Cancel 10. Choose the appropriate feature for the selected button. The label for the selected feature appears on the button. 11. Repeat Steps 9 and 10 for any other buttons. 12. Whe...
Page 66 - Exit
Installing and Configuring TelephonyManager 2-48 The View README File dialog box appears. If you want to view theReadme file now, make sure the check box is selected. (This checkbox is selected by default.) If you do not want to view the Readme filenow, make sure the check box is not selected. 23. C...
Page 67 - PassageWay for DEFINITY
Installing and Configuring TelephonyManager 2-49 If you need to modify any of the information for your telephone (for example,lines or features are added to or removed from your telephone), run thePassageWay Configurator. The PassageWay Configurator is located in theapplication folder that contains ...
Page 68 - Configuring 6400 Series Telephones; Figure 2-10. Sample Advanced Options Dialog Box
Installing and Configuring TelephonyManager 2-50 Configuring 6400 Series Telephones If you are using a 6400 Series telephone, perform the following steps toconfigure your telephone: 1. From the Telephone Models dialog box, select the telephone you are using, and then choose the Continue button. Depe...
Page 70 - 408+ telephone, the Phone Line Information dialog box appears.; Figure 2-11. Sample Phone Line Information Dialog Box for a 6408D
Installing and Configuring TelephonyManager 2-52 If you selected a 6400 Series telephone other than a 6402, 6408, or 6408+ telephone, the Phone Line Information dialog box appears. Figure 2-11. Sample Phone Line Information Dialog Box for a 6408D Telephone This dialog box presents a representation...
Page 73 - The Next label appears on the button you selected.
Installing and Configuring TelephonyManager 2-55 b. Choose Next . The Next label appears on the button you selected. c. Choose the Auto Config button. The PASTE Requirements dialog box appears, stating therequirements for using this feature. If your system meets therequirements, proceed to Step d. O...
Page 75 - The Feature Buttons dialog box appears.; Figure 2-12. Sample Feature Buttons Dialog Box
Installing and Configuring TelephonyManager 2-57 6. When you are finished, choose the Continue button. The Feature Buttons dialog box appears. Figure 2-12. Sample Feature Buttons Dialog Box NOTE: The Feature Buttons dialog box only shows the buttons on yourtelephone to which features can be programm...
Page 78 - Figure 2-13. Feature Access Codes Dialog Box
Installing and Configuring TelephonyManager 2-60 Speed Call Program Cancel 8. Choose the appropriate feature for the selected button. The label for the selected feature appears on the button. 9. Repeat Steps 7 and 8 for any other buttons. 10. When you are finished, choose the Continue button. Th...
Page 87 - When you are finished reading the Readme file, select; from the
Installing and Configuring TelephonyManager 2-69 20. When you are finished reading the Readme file, select Exit from the File menu to close the Notepad window. NOTE: If you have any other Notepad windows open, you must closeall of them now. The installation will not continue until allNotepad windows...
Page 88 - Starting Telephony Manager; Number of telephone lines available setting (that is,
Installing and Configuring TelephonyManager 2-70 Starting Telephony Manager If you did not have a previous version of Telephony Manager installed, the firsttime you start Telephony Manager you are prompted to configure thefollowing settings: the number of primary call appearances on your telephone...
Page 89 - Programs; Manager. (The default application folder is; PassageWay Telephony Manager
Installing and Configuring TelephonyManager 2-71 To start Telephony Manager: 1. Select the Start button. The Start menu appears. 2. Select Programs . 3. Select the application folder that contains PassageWay Telephony Manager. (The default application folder is PassageWay Telephony Manager .) 4. Sel...
Page 91 - Line box, select the telephony provider
Installing and Configuring TelephonyManager 2-73 8. Choose the OK button. If only one telephony provider is installed on your PC (that is, eitherthe PassageWay Service Provider or the Unimodem ServiceProvider), the Telephony Manager window appears. Proceed to“Configuring the Dialing Information,” la...
Page 92 - Dialing Properties
Installing and Configuring TelephonyManager 2-74 Configuring the DialingInformation This section describes how to configure the following dialing information: the digit(s) you must dial before you can make a local call (that is, anexternal call) the digit(s) you must dial before you can make a l...
Page 93 - Figure 2-15. Sample Telephony Properties Dialog Box
Installing and Configuring TelephonyManager 2-75 Figure 2-15. Sample Telephony Properties Dialog Box
Page 96 - This section describes how to configure the following:
Installing and Configuring TelephonyManager 2-78 Configuring Telephony Managerand Phonebook Options This section describes how to configure the following: how you want Telephony Manager and Phonebook to operate whenyou receive and answer calls. whether you want Telephony Manager to match the cal...
Page 97 - Preferences; The Preferences dialog box appears.
Installing and Configuring TelephonyManager 2-79 To configure the Phonebook options: 1. From the Options menu in the Telephony Manager window, choose Preferences . The Preferences dialog box appears. Figure 2-17. Preferences Dialog Box 2. In the Application Pop Options area, select the Show Telephon...
Page 100 - Import; command from the File menu in Phonebook. Be
Installing and Configuring TelephonyManager 2-82 You have finished configuring Telephony Manager and Phonebook. Refer toChapter 3 to start the Telephony Manager applications. If you needinformation about features and procedures for Telephony Manager,Phonebook, Log Manager, Anywhere Dialer, Auto-Task...
Page 101 - PassageWay for; UnInstaller for Service Provider
Installing and Configuring TelephonyManager 2-83 Removing the PassageWay ServiceProvider Use the following procedure to remove the PassageWay Service Provider. To remove the PassageWay Service Provider from your PC: 1. Close all PassageWay applications and telephony applications. 2. Select the Start...
Page 102 - Removing Telephony Manager; UnInstaller for Telephony Manager
Installing and Configuring TelephonyManager 2-84 Removing Telephony Manager Use the following procedure to remove Telephony Manager. To remove Telephony Manager from your PC: 1. Close all PassageWay applications and telephony applications. 2. Select the Start button. The Start menu appears. 3. Selec...
Page 104 - Overview
Using the TelephonyManager Applications 3 3-1 Overview This chapter provides an overview of each Telephony Manager applicationand describes how to start each application. Refer to the online help for eachapplication for the specific tasks you can perform with the application.
Page 105 - Using Telephony Manager
Using the Telephony Manager Applications 3-2 Using Telephony Manager Telephony Manager is a software application that enables you to controltelephone calls (both incoming and outgoing) directly from your IBM-compatible PC. From the Telephony Manager window, you can: make calls answer calls vie...
Page 107 - Using Phonebook
Using the Telephony Manager Applications 3-4 Using Phonebook Phonebook is a card file application that serves as your phone book in whichyou store names, addresses, and phone numbers. By clicking the mouse, youcan place calls directly from Phonebook. To understand how Phonebook operates, it is helpf...
Page 108 - Starting Phonebook
Using the Telephony Manager Applications 3-5 Unlike a card file, Phonebook enables you to perform the following tasksquickly and easily: place calls directly from a card modify the card field labels for all the cards in all of the Phonebookdirectories include notes for each card You can conver...
Page 109 - Using Log Manager
Using the Telephony Manager Applications 3-6 Using Log Manager Log Manager is an application that stores information on incoming andoutgoing calls by automatically generating a call record. The informationstored includes the date, time and duration of the call, the number dialed orthe number receive...
Page 110 - Starting Log Manager
Using the Telephony Manager Applications 3-7 Starting Log Manager To start Log Manager: 1. Select the Start button. The Start menu appears. 2. Select Programs . 3. Select the application folder that contains PassageWay Log Manager. (The default application folder is PassageWay Telephony Manager .) 4...
Page 111 - Using Anywhere Dialer; Starting Anywhere Dialer; Figure 3-1. Anywhere Dialer Icon in the System Tray; To start Anywhere Dialer manually:; Dialer. (The default application folder is; PassageWay Telephony
Using the Telephony Manager Applications 3-8 Using Anywhere Dialer Anywhere Dialer is an application that enables you to dial telephone numbersfrom any Windows application via Telephony Manager. Starting Anywhere Dialer If you specified that you wanted Anywhere Dialer to be added to your Startupfold...
Page 112 - Making Calls with Anywhere Dialer
Using the Telephony Manager Applications 3-9 4. Select PassageWay Anywhere Dialer . The Anywhere Dialer icon appears in the system tray on the WindowsTaskbar. Making Calls with Anywhere Dialer To make a call with Anywhere Dialer: 1. Make sure Anywhere Dialer is running. 2. Open the application that ...
Page 114 - Using Script Editor; Start the Outlook application
Using the Telephony Manager Applications 3-11 Using Script Editor Script Editor is an application that enables you to automate routine tasks bycreating scripts that you can run with Telephony Manager. For example, usingScript Editor, you can program automatic “screen pops,” where yourdatabase applic...
Page 115 - Starting Script Editor
Using the Telephony Manager Applications 3-12 Once you enter the keystrokes and commands to perform the actionsdescribed above, you can incorporate this script into an auto-task in the Auto-Task Manager, enabling you to have Telephony Manager execute this scriptwhen a call rings at your telephone or...
Page 116 - Using Auto-Task Manager
Using the Telephony Manager Applications 3-13 Using Auto-Task Manager Auto-Task Manager is an application that enables you to specify criteria (forexample, incoming call or outgoing call, calling party number, calling partyname, called party number, called party name, or call prompting digits) thatw...
Page 117 - Starting Auto-Task Manager; The Start menu appears.; (The default application folder is; Select; PassageWay Auto-Task Manager
Using the Telephony Manager Applications 3-14 Starting Auto-Task Manager To start Auto-Task Manager: 1. Select the Start button. The Start menu appears. 2. Select Programs . 3. Select the application folder that contains PassageWay Auto-Task. (The default application folder is PassageWay Telephony M...
Page 118 - Troubleshooting
Troubleshooting 4 Contents 4-i Overview 4-1 Troubleshooting Telephony Manager 4-2 General Troubleshooting for the PassageWay Service Provider 4-13 PassageWay Adapter LEDs 4-21 Troubleshooting Connect 4-23
Page 119 - Troubleshooting Telephony Manager
Troubleshooting 4 4-1 Overview This chapter provides information that can assist you in solving problems youmight encounter when you install, start, and use the Telephony Managerapplications. This chapter is divided into the following sections: Troubleshooting Telephony Manager General Troublesh...
Page 120 - Problem 1: No API is available after installation.; This message can appear if:
Troubleshooting 4-2 Troubleshooting TelephonyManager This section presents some common problems that you might encounter whileusing Telephony Manager. Problem 1: No API is available after installation. If Telephony Manager shows the error "No API available" immediately afterinstallation, try...
Page 121 - There are no telephony service
Troubleshooting 4-3 Problem 3: When you start Telephony Manager, a message box appearsdisplaying the message: There are no telephony service providers available on your computer. A service provideris required for your computer to communicate with yourtelephone or modem. Please install and configure ...
Page 122 - Change Telephony; option in the View menu.; Cannot initialize the service
Troubleshooting 4-4 If the service provider that Telephony Manager was using is not installed (thatis, you uninstalled the service provider), perform the following steps: 1. Choose the OK button to close the message box. 2. Reinstall the service provider. 3. Restart Telephony Manager. 4. Select the ...
Page 123 - Telephony is not available.
Troubleshooting 4-5 Problem 8: Telephony Manager starts successfully, but the followingmessage is displayed in the Call Status area at the bottom of theTelephony Manager window: Telephony is not available. If you are using the PassageWay Service Provider, there may be a problemwith your telephone, t...
Page 124 - Problem 10: The Mute and Volume Control buttons are disabled.
Troubleshooting 4-6 Problem 10: The Mute and Volume Control buttons are disabled. The Mute button and Volume Control buttons only work with 8411 telephonesand Callmaster VI telephones. However, the Mute button will not work with an8411 telephone if an external speaker is installed. Problem 11: Durin...
Page 125 - Problem 14: Starting conferences from your telephone.
Troubleshooting 4-7 Problem 13: The Drop Last button does not function properly in theConference Manager. If you use the Conference Manager, it is possible that you may encounter aproblem using the Drop Last feature in the Conference Manager window. After a conference is established and parties drop...
Page 128 - Call Pickup; The Call Pickup label appears on the button.
Troubleshooting 4-10 4. Choose Call Pickup . The Call Pickup label appears on the button. 5. Choose the Continue button. The Feature Access Codes dialog box appears. 6. Choose the Continue button. The PassageWay Configurator - Complete message box appears. 7. Choose the OK button. 8. Restart Telepho...
Page 129 - Memory could not be read
Troubleshooting 4-11 Problem 26: When you start Phonebook or Log Manager, you receive thefollowing message: Run-Time Error 7 - Out of Memory . If you are using Windows 95, there is either not enough memory or notenough hard disk space available to start Phonebook or Log Manager. Closesome other appl...
Page 131 - PassageWay Link Not Found; A telephony application is currently running on your PC.
Troubleshooting 4-13 General Troubleshooting for thePassageWay Service Provider This section presents some common problems you might encounter whileusing TAPI applications such as Telephony Manager with the PassageWayService Provider. For each problem, a strategy is presented that you canfollow to i...
Page 133 - Problem 2: You are unable to dial from a TAPI-compliant application.; Test Link
Troubleshooting 4-15 If you have an 8400 Series telephone (with display), press thefollowing buttons on your telephone dialpad: SHIFT MUTE # #. The bottom, left-corner of the telephone's display will showeither LINK:2W or LINK:4W . LINK:2W indicates that you have a 2-wire telephone, while LINK:4W ...
Page 134 - PassageWay Connect
Troubleshooting 4-16 If the PassageWay Link Test fails, note the error number and refer tothe next section, "Troubleshooting Connect." If all tests pass successfully, run the TAPI-compliant application. 3. Verify that you have an up-to-date version of the PassageWay firmware in your 8411 tel...
Page 139 - PassageWay Adapter LEDs; The bottom, left-corner of the telephone's display will show either
Troubleshooting 4-21 PassageWay Adapter LEDs This section describes the error conditions represented by the LEDs on top ofthe PassageWay adapter. Problem 1: All LEDs are "off." This indicates that your PassageWay adapter is not receiving power. Yourtelephone system wiring may not support the...
Page 141 - Troubleshooting Connect; Problem 1: Connect displays the message
Troubleshooting 4-23 Troubleshooting Connect This section presents some common problems that you might encounter whileusing Connect. For each problem, a strategy is presented that you can followto isolate and solve your problem. NOTE: Connect is only present with Windows 95. Connect is not present w...
Page 148 - Connect must
Troubleshooting 4-30 Problem 4: Connect occasionally displays its initialization window whileone or more PassageWay applications are running. Connect displays its initialization window whenever it establishes (or re-establishes) communication with the telephone. Generally, this window isdisplayed on...
Page 150 - Background
PC Serial Ports A-2 Background Serial ports (also sometimes referred to as communications ports or COMports) are hardware interfaces that permit your PC's microprocessor tocommunicate with peripheral devices using a communications standardcalled RS-232 (hence, serial ports are also sometimes referre...
Page 151 - IRQ Mechanism
PC Serial Ports A-3 The microprocessor/serial port communication consists of two aspects: anI/O port address and an interrupt request signal (IRQ). The I/O port addressrepresents a small region of the microprocessor's input/output memory spacethat is used to pass data back and forth to the serial po...
Page 154 - Serial Ports Under Windows
PC Serial Ports A-6 Serial Ports Under Windows Unlike the DOS-only world of yesterday, today's multitasking environmentslike Windows permit the microprocessor to communicate with up to four activeserial port devices at the same time (COM1 through COM4). For example,under Windows, if you are using a ...
Page 160 - SP; Enable or disable the Mute functions (the default is Mute enabled); MU; - Enable the Mute function
Changing the Settings for the8411 Telephone B B-1 Overview Using the SHIFT and MUTE buttons on your 8411 telephone, you can changeor view the following settings: Enable or disable the speakerphone (the default is 2-wayspeakerphone enabled) 2-digit code: 77 or SP Setting: 1 - Enable 2-way speakerph...
Page 164 - Programming Procedure
Changing the Settings for the 8411 Telephone B-5 Programming Procedure This section describes how to change or view the setting for your 8411telephone. NOTE: You can view the settings for your telephone only if you have an 8411Dtelephone. To change or view the settings for your 8411 telephone: NOTE:...
Page 165 - the type of telephone you have
PassageWay Service ProviderPlanning Form C C-1 Overview This appendix provides a planning form to help you configure thePassageWay Service Provider. On this form, record the following information: the type of telephone you have the feature access codes for your DEFINITY system. Consult yourDEFIN...