Lucent Technologies 518-458-100 - Manual

Contents ii ■ Answering Machines 4-4 ■ Auto Attendant 4-8 ■ Credit Card Scanners 4-9 ■ Fax Machines 4-10 ■ Modems 4-18 ■ Night Service with Auxiliary Equipment 4-20 ■ Voice Messaging Systems 4-22 5 Feature Reference 5-1 ■ Overview 5-1 ■ AA (Automated Attendant) Extensions(#607) 5-4 ■ Abbreviated Rin...

Contents iii ■ Call Park 5-49 ■ Call Pickup (I6XX) 5-51 ■ Call Waiting (#316) 5-52 ■ Caller ID 5-54 ■ Caller ID Inspect (F17) 5-56 ■ Caller ID Name Display (F16) 5-58 ■ Caller ID Type (#122) 5-59 ■ Calling Group Extensions (#502) 5-61 ■ Conference Calls 5-62 ■ Conference Drop (F06) 5-64 ■ Copy Setti...

Contents iv ■ Hunt Group Extensions (#505) 5-121 ■ Intercom Dial Tone (#309) 5-123 ■ Joining Calls 5-124 ■ Last Number Redial (F05) 5-126 ■ Line Access Mode (#313) 5-128 ■ Line Access Restriction (#302) 5-130 ■ Line Assignment (#301) 5-132 ■ Line Coverage Extension (#208) 5-136 ■ Line Ringing 5-138 ...

Contents vi A Specifications A-1 B Maintenance, Repair, and Ordering Information B-1 ■ Maintenance B-1 ■ Repair Information B-1 ■ Lucent Technologies Limited Warranty and Limitation of Liability B-2 ■ Product Ordering Information B-3 C Speed Dial Form C-1 ■ Speed Dial Form C-1 GL Glossary GL-1 IN In...

vii About This Guide Purpose This guide is intended for the System Manager. It explains what the PARTNER Endeavor™ can do, provides instructions for programming and using the system, and tells how to get the most out of the system’s many features and capabilities. Terminology Throughout this guide, ...

About This Guide viii ■ Daily Operation. Depending on how your system is set up, you may need to oversee some of the system’s daily operations. For example, you may need to turn on Night Service at the end of each day before leaving the office. Reference information about all features, including des...

Purpose ix Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connection...

1-1 Overview Features and Capabilities The following list provides an overview of the PARTNER Endeavor™ Communications System’s features. The features apply to all releases of PARTNER Endeavor unless specified otherwise. ■ Full line of system phones, some with displays showing date, time, and progra...

System Components 1-3 System Components Modular hardware design makes the system easy to install and expand. The basic system consists of a PARTNER Endeavor processor module, which supports three lines and eight extensions. Using these lines and extensions, you can add various optional devices and t...

Overview 1-4 Combo Combo MUSICONHOLD Endeavor -34 PARTNER Endeavor 362 Processor Module ECS 362EC Combo Combo Endeavor -6 - - Expansion U (for extension jacks on last 2ports of Endeavor 362 Processor Moduleor 362EC Expansion Module) - - Endeavor -18D Endeavor -18 Figure 1-1. Sample System Components

System Components 1-5 Configurations The system can have one of three basic configurations: ■ Stand-alone PARTNER Endeavor 362 processor module. This configuration does not use a carrier. ■ 2-Slot Carrier, which can hold up to two modules. The PARTNER Endeavor 362 processor module resides in the lef...

Overview 1-6 with Caller ID to the line jacks. Any users with system display phones who receive calls on Caller ID lines will get Caller ID. For more information, see “ Caller ID” in Chapter 5. If you want message-waiting capability on standard phones that are equipped with LED-compatible message-wa...

System Components 1-7 ■ Automatic System Answer/Direct Extension Dial PC Card ■ PARTNER Voice Messaging PC Card For information on installing PC Cards, see PARTNER PC Card Installation Instructions . System Capacity The PARTNER Endeavor release that you have, the carrier you use, and the combination...

System Components 1-9 System phone users can press any of the available pool buttons on their phones or they can enter the pool access code at intercom dial tone to make an outside call. (Standard phone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since thei...

Overview 1-10 Telephones System Telephones This guide refers to Lucent Technologies telephones specifically designed to work with the system as system phones. These include the PARTNER Endeavor-34D, PARTNER Endeavor-18D, PARTNER Endeavor-18, and PARTNER Endeavor-6 telephones. You can also use the Tr...

System Components 1-11 Table 1-3. PARTNER Endeavor-Model System Phones 34D 18D 18 6 Total Number of Programmable Buttons with Status Lights 32 16 16 4 Total Number of Programmable Buttons without Status Lights 4 4 0 0 Key Mode Button Capacity (Number of Programmable Buttons with Status Lights) 32 16...

Overview 1-12 Intercom Autodialers PARTNER Endeavor-model system phones support the PARTNER-CA48 Call Assistant Intercom Autodialer at extensions 10 and 11. The autodialer provides Auto Dial buttons for all of the extensions in your system. The status lights next to each button also indicate calling...

Auxiliary Equipment 1-13 Enhanced Tip Ring Ports There are eight Enhanced Tip Ring ports per processor module and 362EC expansion module. The top six station ports support only Enhanced Tip Ring devices and the bottom two ports support both Enhanced Tip Ring and Tip Ring devices. Connect headsets an...

Overview 1-14 Connecting Standard Devices You can connect a standard device so that it is on an extension by itself, or so that it shares an extension with another piece of equipment (either another standard device or a system phone) as long as the REN of the two devices together does not exceed 2.0...

2-1 Programming Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: ■ System Programming allows you to customize the system to meet the needs of y...

Programming 2-2 Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a PARTNER Endeavor 362 processor or 362EC expansion module to which the outside line is connected. Similarly, the extension number represents the extension jack ...

Initial System Setup 2-3 Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures ar...

Programming 2-4 ■ Line Ringing (Centralized Telephone Programming) to specify when a line will start ringing at each extension that has the line. For additional information about line ringing options, see ‘‘Programming a Receptionist’s Extension’’ on page 2-23. ■ Automatic Line Selection (Centralize...

Initial System Setup 2-5 For extensions with standard phones, set Automatic Line Selection to intercom first. This enables standard phones to access equipment features, including intercom calling. When users lift the handsets on standard phones, they hear intercom dial tone. To access a pool, they c...

Programming 2-6 ■ Fax Machine Extensions (#601), Doorphone Extension (#604 and #605), Doorphone Alert Extensions (#606), AA Extensions (#607), External Hotline (#311), or Hotline (#603) to identify the extension as one of these equipment types. NOTE: With the exception of headphones, auxiliary equip...

Changing Settings after Installation 2-7 ■ Pool Extension Assignment (#314) ■ Pool Line Assignment (#207) ■ PARTNER Voice Messaging PC Card For more information about setting these features, see Chapter 5, ‘‘Feature Reference.’’ For more information on using the PARTNER Voice Messaging PC card, see ...

Programming 2-8 If you add an outside line to your system for use in an existing pool, use Dial Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) t o add the line to an existing pool. IMPORTANT: Do not use Number of Lines (#104) if you add lines to the system after initial...

Changing Settings to Support PBX or Centrex Services 2-9 Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” ■ PBX services are provided by a pr...

Programming 2-10 Speed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers, include the PBX or Centrex system dial-out code “9” on most systems), followed by one or more pauses, in the stored number. System Programming Options Thi...

System Programming Options 2-11 IMPORTANT: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. System phones provide more protection than standard phones. Therefore, it is strongly recommended that you install system phones where restri...

Programming 2-12 Controlling Calls on Outside Lines When an extension is allowed access to an outside line or pool, you can use the following procedures to control calling: ■ Outgoing Call Restriction (#401) defines the type of calls (inside only, local only, or inside, local, and long-distance) tha...

System Programming Options 2-13 Table 2-2 provides examples of settings that can be used to restrict an extension’s dialing once it gets an outside line or pool. Overriding Dialing Restrictions The following programming procedures provide ways to override all dialing restrictions, provided the user ...

Programming 2-14 To override all dialing restrictions except Line Access Restriction (#302), pool Access Restriction, and Night Service with System Password (#403), use Allowed Phone Number Lists (#407) to create up to eight lists of outside numbers that otherwise-restricted extensions can dial. The...

Programming 2-16 — VMS Hunt Schedule (#507) determines when outside calls should ring the VMS Hunt Group (always, day only, or night only) depending on the status of the Night Service Button (#503) at extension 10. — Automatic VMS Cover (#310) determines whether or not an extension’s unanswered inte...

Using System Programming 2-17 Backup Programming—Manual (#124) enables you to initiate a backup of your system and telephone programming settings whenever you feel that it is necessary. It is recommended that a backup be performed after any change to the system or telephone programming. Restore Prog...

Programming 2-18 You use the following special buttons while programming: ■ N and P cycle forward and backward through the programming procedures. You can use these buttons to select a procedure. (If a procedure instructs you to press N P , pressing these buttons one after the other enables you to r...

Programming 2-20 Button Locations When programming from a PARTNER Endeavor model phone at extension 10 or 11, keep in mind that the button you press at the programming extension may be in a different location on the phone to which the programming applies. Figure 2-3 on page 2-21 shows the relative l...

Using System Programming 2-21 Figure 2-3. Button Locations on PARTNER Endeavor-Model Phones Intercom Intercom Ext. Message A B C D M N O P Q R S T G H E F K L I J Intercom Intercom Message Ext. B D A C Intercom Intercom Ext. Message M N O P Q R S T I J K L E F G H A B C D

Programming 2-22 Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press c . To move back to System Programming when you are in ...

Telephone Programming Options 2-23 Personal Speed Dialing Personal Speed Dial numbers are outside phone numbers that a user dials by pressing f (or # on a standard phone) plus a two-digit code. Unlike System Speed Dial numbers, which are available to all users in the system, Personal Speed Dial numb...

Programming 2-24 Backup Answering Options To assist the receptionist in handling calls, consider the following features: ■ Automatic System Answer. Useful during peak calling periods to answer outside calls while the receptionist is busy on other calls. When activated, this feature answers incoming ...

Telephone Programming Options 2-25 Button Programming The PARTNER Endeavor-34D phone shown in Figure 2-4 illustrates the following programmed buttons in addition to some other system features: ■ Extension Numbers. Auto Dial buttons are programmed for extensions 11 through 28. The receptionist can us...

Programming 2-26 Alternatively, an Intercom Autodialer for the extensions the receptionist dials most frequently can be used. This leaves buttons on the phone free for more features and phone numbers. Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Progra...

Using Telephone Programming 2-27 Using Centralized Telephone Programming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions from extension 10 or 11. Most features also can be programmed on a system phone at the user’s extension. Keep in min...

Programming 2-28 34-button phones in the system, you must use a 34-button display phone to program since an 18-button phone cannot be used to program a 34-button phone. To program a phone from extension 10 or 11, use the following procedure: 1. Place the Programming Overlay over the dialpad of the s...

3-1 Learning about Telephones This chapter explains how system and standard phones work with the system, as well as, combination extensions where more than one phone or standard device is installed. In addition, basic call-handling features and dial-code features are listed at the end of this chapte...

Learning about Telephones 3-2 Buttons and Indicators The following buttons and indicators appear on system phones: Display. (PARTNER Endeavor-34D and PARTNER Endeavor-18D only) Shows date, day, and time when the phone is idle, number dialed when placing a call, extension number (and name if programm...

System Telephones 3-3 Spkr. Press to turn on and off the speaker and microphone (if available), so you can dial and have a conversation without lifting the handset. The light next to this button shows when the speaker is turned on. Mic/HFAI. Press to turn the microphone on and off. The light next to...

Learning about Telephones 3-4 extensions show additional information; these “Fax Management” buttons are described in Chapter 4. When a phone is in programming mode, the lights show information about programmed settings; see Chapter 2 for details.) Table 3-1 shows the meanings of the various light p...

System Telephones 3-5 Wink (long on, short off) A call on the line is either on hold or parked. Green wink means the call is on hold or parked at your extension. Red wink means the call is on hold or parked at another extension. (Anyone who has the line can retrieve the held call.) Green wink means ...

Learning about Telephones 3-6 Ringing Patterns System phones have these ringing patterns: ■ An outside call will ring... ring... ring. ■ An intercom call will ring BEEP... ring BEEP... ring BEEP . If you have a system display phone, the caller’s extension number (and name if programmed) will show on...

System Telephones 3-7 ■ If you are already on a call, you can switch from the handset to the speaker and microphone by pressing S and hanging up the handset. Conversely, if you are using the speaker and microphone and want to switch to the handset, lift the handset and the speaker and microphone wil...

Learning about Telephones 3-8 Speakerphone Performance Tips The speaker on your system phone has a sensitive sound-activated switch. Room acoustics and background noise can affect the proper operation of the speakerphone. To ensure that your speakerphone works effectively, follow these guidelines: ■...

Standard Telephones 3-9 NOTE: Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip Ring ports, which are the bottom two ports. ■ To use a system feature,...

Learning about Telephones 3-10 Dial Tones Standard phones have two different dial tones: ■ Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. ■ Intercom dial tone is generated by the system to indicate that you are connected with a...

Learning about Telephones 3-12 Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12-key dial pad. For example, there are feature phones that have programmable auto dial buttons, last number redial buttons, hold buttons, and built-in speakers. ...

Combination Extensions 3-13 Combination Extensions A combination extension is an extension with two devices connected to it—either two standard devices, or a system phone and a standard device (but not two system phones). (For instructions on how to install a combination extension, see the PARTNER E...

Learning about Telephones 3-14 ■ The lights on the system phone show what the standard telephone is doing as well as what the system phone is doing. For an explanation of light patterns, see ‘‘Lights’’ on page 3-3. ■ If Privacy is active at a combination extension, no other extension can join a call...

4-1 Using Auxiliary Equipment Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the featur...

Using Auxiliary Equipment 4-2 heard at that port. A doorphone is especially useful for providing access to offices or departments after hours. For example, you can install a doorphone outside your building entrance to allow visitors to ring telephones inside the building when the receptionist is not...

Overview 4-3 ■ Headsets allow users to hold hands-free conversations. A headset is a combination earphone and microphone worn on the head, useful for receptionists, salespeople, or others who need to have their hands free while talking on the phone. Lucent Technologies offers several compatible head...

Using Auxiliary Equipment 4-4 If a Device Has Trouble Two System Programming procedures can be used to adjust the system settings for auxiliary equipment installed at an extension, if a device has trouble answering calls or dialing out. If a device (such as an answering machine) does not pick up tra...

Answering Machines 4-5 Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install the answering machine on...

Using Auxiliary Equipment 4-6 Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by th...

Answering Machines 4-7 Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3). It is useful for the following situations: ■ When you do not want to dedicate an extension to an answering machine ■ When the extension receiv...

Using Auxiliary Equipment 4-8 If you intercept a call from the answering machine, you will hear a click to notify you that the answering machine has turned off. Auto Attendant An auto attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits...

Credit Card Scanners 4-9 To Use: Follow the instructions packaged with the auto attendant. Make sure that the unit is in backup call-answering mode. When callers call the main number for your company, the receptionist normally picks up the call. If the receptionist is busy, the auto attendant answer...

Using Auxiliary Equipment 4-10 NOTE: Credit card scanners only work on Tip Ring ports, which are the bottom two ports of the PARTNER Endeavor 362 processor module or 362EC expansion module. Using Credit Card Scanners When you make a call on the credit card scanner, an outside line is automatically s...

Fax Machines 4-11 Using the Fax Management Feature On any system phone, you can program a button with lights to serve as a Fax Management button. The lights next to this button tell you when the fax machine is in use, available, or not answering (for example, when it is out of paper). You can also u...

Using Auxiliary Equipment 4-12 Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: ■ You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep.... beep.... beep ). If you hear...

Fax Machines 4-13 If you are using the PARTNER MAIL system’s Automated Attendant Service, you can program PARTNER MAIL to transfer fax calls to the fax extension or a group of fax extensions automatically. Use Fax Machine Extensions (#601) to identify fax extensions. If you have multiple fax machine...

Using Auxiliary Equipment 4-14 To Program: 1. If extension X is a key extension, use Line Assignment (#301) to assign only line A to extension X. If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A from all pools and then use Line Assignment (#301) to assign only l...

Fax Machines 4-15 To Use: When a person answers a call and hears a fax machine signaling on the other end, the person can transfer the call to extension X—the fax machine extension. To send a fax transmission, simply lift the handset on the fax machine—an outside line will be automatically selected....

Using Auxiliary Equipment 4-16 Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-8, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax lin...

Fax Machines 4-17 2. Set Automatic Line Selection for extension X to select outside lines first (line A selected last). For pooled extensions, set Automatic Line Selection for extension X to select pools and outside lines first (line A selected last). 3. Set Line Ringing for line A at extension X to...

Using Auxiliary Equipment 4-18 Modems There are several ways to use modems with your system, as described below. NOTE: Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of effi...

Modems 4-19 2. If the modem will only dial outside the system, set Automatic Line Selection for extension X to select outside lines first. If you also use the modem for calls within the system, set Automatic Line Selection to select intercom first, and include a 9 or a pool access code and a couple ...

Using Auxiliary Equipment 4-20 To Program: 1. If extension X is a key extension, use Line Assignment (#301) to assign one or more lines to extension X (including line A). If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A from all pools. Then use Pool Extension As...

Night Service with Auxiliary Equipment 4-21 Figure 4-11 shows a system with a fax machine and a modem connected to separate extensions. Line A is published as the fax line, and line B is published as the modem line. Using Night Service with Auxiliary Equipment During the day, lines A and B do not ri...

Using Auxiliary Equipment 4-22 2. Set Line Ringing for line A at extension X and for line B at extension Y to No Ring. 3. Make sure extensions X and Y are not assigned as Call Waiting (#316) extensions, Pickup Group Extensions (#501), Calling Group Extensions (#502), or Hunt Group Extensions (#505)....

Voice Messaging Systems 4-23 Delayed Call Handling Figure 4-12 shows a PARTNER MAIL VS system that provides delayed call handling. This setup allows the receptionist at extension 10 to provide personalized service by answering calls during normal business hours. The PARTNER MAIL VS system (connected...

5-1 Feature Reference Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature ...

Feature Reference 5-2 If you have trouble finding a feature name in this chapter, consult the index. Perhaps you know the feature by a different name. Or, if you know the feature by its System Programming procedure code or feature dial code, consult the numerical listings below to find the correct f...

Overview 5-3 Dial-Code Feature 1 F01 Do Not Disturb F14 Voice Mailbox Transfer F02 Exclusive Hold F15 VMS Cover F03 Recall F16 Caller ID Name Display F04 Save Number Redial F17 Caller ID Inspect F05 Last Number Redial F18 Voice Interrupt On Busy Talk-Back F06 Conference Drop F19 Background Music F07...

Abbreviated Ringing (#305) 5-5 Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates Abbreviated Ringing at the system phone at a specific extension. When a user is on a call and Abbreviated Ringing is Active, an...

Allowed Phone Number Lists (#407) 5-7 Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire categ...

Feature Reference 5-8 Valid Entries Up to 12 digits including 0–9, # , * , and h (any single digit) Examples The examples below show how you would enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial num...

Feature Reference 5-10 Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls at other extensions—see Related Features below. Standard phones can be used to make calls when plugged into any port...

Answering Calls 5-11 ■ For system phones and most standard phones, the user can identify the type of call by the system’s ringing patterns. System display phones can also show in the display the type of call that is ringing at the extension. (See Ringing Patterns.) Note that there are no unique ring...

Feature Reference 5-12 3. Respond to the originator of the voice interrupt on busy call. The third party with whom you were originally speaking does not hear your response, but you can hear that third party. 4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator h...

Auto Dialing 5-13 Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, or feature codes with a single touch, by pressing a programmed button. If an extension number is...

Feature Reference 5-14 ■ PARTNER-6 phones have only four buttons available for lines, pools, and/or Auto Dial numbers. ■ A combined total of 576 outside Auto Dial and Personal Speed Dial numbers can be programmed. ■ For PBX or Centrex systems that require a dial-out code to make calls outside the PB...

Auto Dialing 5-15 Using From a system phone, to dial an outside number or extension number (you can lift the handset or press S , but you do not have to do so): 1. If you want to call on a specific line, press the line button (or press i 8 and dial the two-digit line number). If you did not lift the...

Feature Reference 5-16 Automatic Extension Privacy (#304) Description This System Programming procedure lets you prevent a user from joining an active call at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This fea...

Automatic System Answer Button (#111) 5-21 Automatic System Answer Button (#111) This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Automatic System Answer (ASA) on and off. This feature helps the receptionist ...

Feature Reference 5-22 Considerations ■ The Automatic System Answer/Direct Extension Dial PC card is purchased separately and must be installed (see PARTNER PC Card Installation Instructions ) . ■ Use the Automatic System Answer Record/Playback feature to record a message before using Automatic Syst...

Automatic System Answer Button (#111) 5-23 3. Select another procedure or exit programming mode. 4. Label the Automatic System Answer button at extension 10. Using To turn Automatic System Answer on: ■ Press the Automatic System Answer button at extension 10. The green light is on steady and Automat...

Automatic System Answer Delay (#110) 5-25 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and on system phones.) To change the number of times an incoming call rings at extension 10 before the system answers it: 1. Press f 0 0 s s # 1 1 0 . 2. To ch...

Feature Reference 5-28 Automatic System Answer Mode(#121) Description This System Programming procedure determines how the system handles Automatic System Answer calls after the greeting plays. There are three available modes: ■ Hold: places the call on hold at extension 10 (the light next to the li...

Feature Reference 5-30 Automatic System AnswerRecord/Playback (I891) Description This feature lets you record and play back the message that callers hear when a call is answered by the Automatic System Answer feature. The maximum length of the message is 20 seconds. Related Features ■ After the Auto...

Automatic System Answer Record/Playback (I891) 5-31 ■ You cannot record or play a message while Automatic System Answer or Direct Extension Dial is answering a call. When you want to record or play a message, turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the pr...

Automatic VMS Cover (#310) 5-33 Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging sys...

Background Music (F19) 5-35 Background Music (F19) Description This feature is available only on system phones with speakers. This feature provides background music through the speaker of an idle system phone for a user’s work area. Background Music plays the recorded material from the Music-On-Hold...

Backup Programming—Automatic (#123) 5-37 Backup Programming—Automatic (#123) Description The backup of system and telephone programming is optional, but recommended. This System Programming procedure determines whether the automatic backup of all programming (except the system date, day, and time) o...

Feature Reference 5-38 NOTE: Although you can change the setting for Backup Programming—Automatic (#123) without having a Backup/Restore in the PC Card slot, you must have a PC Card in the slot before a backup can take place. ■ The same Backup/Restore PC Card can be used for both automatic and manua...

Feature Reference 5-40 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To begin a manual backup of system settings: 1. Verify that a Backup/Restore Card is in the processor module. 2. Press f 0 0 s s# 1 2 4 at extension 10 o...

Call Coverage (F20,XX,XX) 5-41 Call Coverage (F20,XX,XX) Description This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where XX is a system extension number) for coverage. When Call Coverage is activat...

Feature Reference 5-42 For transferred calls: — If the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (#105). — If the covering extension has Do Not Disturb active, the call rings one more time at the user’s exte...

Feature Reference 5-44 To send calls for coverage using the programmed button: 1. Press the programmed button. If an originating extension and a covering extension were programmed on the button, Call Coverage is activated (on a button with lights, the green light is on). Skip Steps 2 and 3. 2. If no...

Feature Reference 5-46 Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number). Users can activate this feature from their own extension ( Call Forw...

Call Forwarding/Call Follow-Me (F11,XX,XX) 5-47 ■ You can program Call Forwarding on a button on a system phone. Use a button with lights if you want a visual indication when your calls are forwarded. When the green light is on, your calls are forwarded; when the green light is off, calls ring at yo...

Call Park 5-49 Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features ■ Use Call Pickup to retrieve parked calls. ■ When a call is parked, the caller hears Music-On-Hold (#602) if it i...

Feature Reference 5-50 To retrieve a parked call using Call Pickup: 1. Dial i 6 . 2. Dial the extension number or press an Auto Dial button for the extension where the call is parked. Standard Phone To park a call: 1. While on a call, press the switchhook or R . The call is put on hold and you hear ...

Feature Reference 5-52 Call Waiting (#316) Description This feature applies only to standard phones. Standard phones can be used to make calls when plugged into any port of the PARTNER Endeavor 362 processor or 362EC expansion module. However, standard phones will ring only when plugged into the Tip...

Feature Reference 5-54 Caller ID Description Caller ID is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available). When active on a call, a user automatically receives Caller ID infor...

Caller ID 5-55 ■ If users receive a call routed to their extension by Direct Extension Dial, a voice messaging system, or automated attendant, the Caller ID information is passed to their extension when they answer the call. ■ If users Transfer a call, the Caller ID information is passed to the dest...

Feature Reference 5-56 Caller ID Inspect (F17) Description This feature allows a user who is active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features ■ If you pro...

Feature Reference 5-58 Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be av...

Caller ID Type (#122) 5-59 Caller ID Type (#122) Description This System Programming procedure can be set for Singapore or USA operation. USA Operation Caller ID normally displays the number from which the incoming call is coming, replacing the system date and time display on system phones for the d...

Feature Reference 5-60 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Caller ID Type setting: 1. Press f 0 0 s s # 1 2 2 at extension 10 or 11. The system shows the current setting. 2. Press D or d until the a...

Feature Reference 5-62 Conference Calls Description This section explains how to set up conference calls using the C button on a system phone or the switchhook on a standard phone. For system phones, a conference call connects up to five parties (including the conference originator) in a single call...

Feature Reference 5-64 Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features ■ For instructions on setting up conference calls, see Conference Calls. ■ You can use Outside Conference Denial (#...

Direct Extension Dial Button (#113) 5-69 Considerations ■ The Automatic System/Direct Extension Dial PC card is purchased separately and must be installed (see the PARTNER PC Card Installation Instructions . ■ Use the Direct Extension Dial Record/Playback to record a message before using Direct Exte...

Feature Reference 5-74 Direct Extension Dial Record/Playback(I892) Description This feature lets you record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 40 seconds. Related Features ■ Direct Extension D...

Direct Line Pickup—Active Line (I68LL) 5-77 Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a system line number).This feature is useful for picking up a ringing or he...

Feature Reference 5-78 3. Press a programmable button. 4. Press left i 6 8 . 5. Program another button for this extension or exit programming mode. Using System Phone 1. If you want, lift the handset. 2. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit system li...

Feature Reference 5-80 Using System Phone 1. If you want, lift the handset. 2. Press the programmed button and dial the two-digit system line number of the idle line you want to access; or press i 8 and the two-digit line number. If you did not lift the handset, the speaker comes on automatically. S...

Feature Reference 5-82 Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this...

Disallowed Phone Number Lists (#404) 5-83 ■ Specific Telephone Numbers. Enter the phone number exactly as you would dial it. For example, to prevent calls to the local number 555-5678, press 5 5 5 5 6 7 8 . ■ All Telephone Numbers in One Area Code. The following list entries prevent calls to the 900...

Display 5-85 Display Description PARTNER Endeavor-model display phones have a 2-line, 16-character (per line) adjustable display area for calling and programming feedback. Specifically, the display shows: ■ Current date (excluding year), day, and time when the phone is idle ■ Number dialed when maki...

Feature Reference 5-86 These batteries are used to retain system programming settings during a power failure. See Chapter 6, ‘‘Troubleshooting,’’, for instructions for replacing the batteries. — Backup-Failure Alarm messages appear if an automatic backup is unsuccessful. The message is displayed unt...

Display Language (#303) 5-87 Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different language...

Do Not Disturb (F01) 5-89 Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside calle...

Feature Reference 5-92 Doorphone Extension (#604 and #605) Description Each of these System Programming procedures identifies an extension to which a doorphone is connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doo...

Feature Reference 5-94 Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to ten telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, an...

Emergency Phone Number List (#406) 5-95 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To create an Emergency Phone Number List: 1. Press f 0 0 s s # 4 0 6 at extension 10 or 11. 2. Select a list entry (01–10). For example,...

Exclusive Hold (F02) 5-97 Using While active on an outside call on a system phone: 1. Press the programmed button or press f 0 2 to put the call on Exclusive Hold. The green light next to the line, pool, or i button flutters. At all other extensions, the line appears busy (steady red). 2. To retriev...

Feature Reference 5-98 Extension Name Display Description Users can assign a name to their extension: up to 12 characters long on PARTNER Endeavor-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving t...

Extension Name Display 5-99 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To assign a name to an extension: 1. Press f 0 0 s s c at extension 10 or 11. 2. Enter the number of the extension to be programmed. For example, to...

Group Call Distribution (#206) 5-103 Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines...

Group Calling—Ring/Page (I7G/I*7G) 5-105 Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and beg...

Feature Reference 5-106 ■ Put the extensions of people with similar responsibilities in a Calling Group, so when a caller needs to talk with anyone in the group, the receptionist can transfer the call to the group instead of making separate intercom calls. For example, a car dealership puts all exte...

Feature Reference 5-108 To transfer a call to a Calling Group: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial 7 and a group number (1–4). You can hang up or stay on the line to announce the call. All available extensions in the Calling Group ring.

Group Hunting—Ring/Voice Signal (I77G/I*77G) 5-109 Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G i...

Group Pickup (I66G) 5-113 Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an exten...

Hold 5-115 Hold Description This section explains how to place and retrieve calls on hold, using either the h button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line or pool while a call is on hold.) Related Features ■ System phone u...

Feature Reference 5-116 Using System Phone To put a call on hold: 1. Press h . The green light next to the i , line, or pool winks. To retrieve a call that you put on hold: 1. Press the i , line, or pool button next to the winking green light. 2. If the handset is in the cradle, lift it up or press ...

Feature Reference 5-120 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To identify a hotline extension and its alert extension: 1. Press f 0 0 s s # 6 0 3 at extension 10 or 11 . 2. At the Extension: prompt, enter the hotli...

Hunt Group Extensions (#505) 5-121 Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Featu...

Feature Reference 5-122 line covered by the PARTNER MAIL’s Automated Attendant Service, the PARTNER MAIL system recognizes that it is a fax call and automatically transfers it to the first available fax machine in the group. Considerations for Hunt Group 7 This Hunt Group is used exclusively for the...

Feature Reference 5-124 Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a c...

Joining Calls 5-125 How to Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension. To join a call: ■ Press the line button next to the steady red light and lift the handset, or ■ Lift the handset and press i 6 8 and the two-digit line n...

Feature Reference 5-126 Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features ■ You can use Save Number Redial to temporarily save the last number dialed. The difference bet...

Last Number Redial (F05) 5-127 Using System Phone To use Last Number Redial: 1. If you want, lift the handset. 2. Press the programmed button or press f 0 5 . Digits are displayed on system display phones as they are dialed. Standard Phone To use Last Number Redial: 1. Lift the handset. You hear int...

Feature Reference 5-128 Line Access Mode (#313) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure identifies individual extensions that are to operate as key extensions even though the system is configured for Hybrid mode. If an extensio...

Feature Reference 5-130 Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on a specific line. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on ...

Line Access Restriction (#302) 5-131 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To restrict an extension from making calls on a specific line: 1. Press f 0 0 s s # 3 0 2 at extension 10 or 11. 2. At the Extension: promp...

Line Assignment (#301) 5-133 Figure 5-1. Default Line Assignments Intercom Intercom Ext. Message Intercom Intercom Message Ext. Intercom Intercom Ext. Message

Feature Reference 5-134 Considerations ■ You cannot assign a line that belongs to a pool as an individual line on that pooled extension. ■ A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else...

Line Assignment (#301) 5-135 ■ If you want to assign the line to a specific button, press 3 . The following appears on the display: LineAssign15 L01 3 Select Button Then press a button with lights to assign the line to that button. If you use option 3 after a line has been assigned, the line moves f...

Feature Reference 5-138 Line Ringing Description This Telephone Programming procedure determines how each outside line or pool assigned to an extension rings. A line or pool can ring immediately, ring with a 20-second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared li...

Line Ringing 5-139 Examples ■ Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. ■ Receptionist Backup. If you want all calls on a line or in a pool ...

Feature Reference 5-140 Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to speed dial a number—see “Related Features” below. Hybrid Mode Only ■ Making calls in Hybrid mode is the same as in Key mode except users c...

Making Calls 5-141 ■ Users can ring any of the seven Hunt Groups or voice signal Hunt Groups 1–6. For more information, see Group Hunting—Ring/Voice Signal. ■ If Station Lock is used at an extension, users cannot dial outside numbers except marked System Speed Dial Numbers and numbers on the Emergen...

Feature Reference 5-142 3. Dial the phone number. To make an outside call using a specific pool: 1. Press the idle pool button (red and green lights are both off) or dial i plus the three-digit pool access code (880, 881, 882, or 883). 2. If desired, lift the handset. 3. Dial the phone number. To re...

Making Calls 5-143 System Phone You can lift the handset or press S before dialing, then: 1. Press an idle i button (red and green lights are both off). You hear intercom dial tone, and the green light next to the i button is on steady. 2. To ring the extension, dial the two-digit extension number. ...

Manual Signaling (F13XX or F13*XX) 5-145 Manual Signaling (F13XX or F13*XX) Description This feature is only available on system phones. This feature lets you program a button on your PARTNER or PARTNER Endeavor phone that you can use to signal a predetermined co-worker’s extension. It typically is ...

Feature Reference 5-146 ■ To respond to a signal, the target extension must place an intercom call to the person signaling. Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program a Manual Signaling button: 1. Press f 0 0...

Feature Reference 5-148 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. Program another button for this extension or exit programming mode. Using System Phone To turn off the message light: 1. P...

Message Light On (F09XX) 5-149 Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is a system extension number). Related Features ■ For instructions on turning off the message light, see Message Light Off (F10XX). ■ You may be able to use ...

Feature Reference 5-150 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press f 0 9 . 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. ...

Music-On-Hold Volume (#614) 5-153 Music-On-Hold Volume (#614) Description This System Programming procedure allows you to select one of seven volume settings for the external music source provided through the Music-On-Hold jack on the PARTNER Endeavor 362 processor module. This setting is system-wid...

Night Service Button (#503) 5-155 Valid Entries 1 = Assigned to next available button at extension 102 = Not Assigned ✔ 3 = Select Button (then press a programmable button to assign Night Service to that button) Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons...

Feature Reference 5-156 2. Enter the password. The green light is on steady. Night Service is on. To turn Night Service off: 1. Press the Night Service button at extension 10. ■ If a System Password is programmed, the green light next to the button flashes; you must continue with Step 2. ■ If no Sys...

Feature Reference 5-158 Number of Lines (#104) Description This feature should be used only for initial system setup. This System Programming procedure determines in Key mode the number of outside lines that are automatically assigned to all system extensions; in Hybrid mode, it determines the numbe...

Feature Reference 5-160 Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See Dialing Restrictions and Permissions for a summary of calling restrictions. Related Features ■ This restric...

Feature Reference 5-162 Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an ext...

Outgoing Call Restriction Button (#114) 5-163 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program an Outgoing Call Restriction button at extension 10: 1. Press f 0 0 s s # 1 1 4 at extension 10 or 11. 2. At this point...

Feature Reference 5-166 Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently-dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing f (or # at intercom dial tone on a standard phone) and the two-digi...

Personal Speed Dial Numbers 5-167 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To program Personal Speed Dial numbers: 1. Press f 0 0 s s c at extension 10 or 11. 2. Dial the number of the extension to be programmed with ...

Feature Reference 5-170 Pool Access Restriction (#315) Description This procedure applies only to pooled extensions in Hybrid mode. This System Programming procedure restricts a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool. For example, you ma...

Pool Access Restriction (#315) 5-171 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To restrict an extension from making or receiving calls on all the lines in a specific pool: 1. Press f 0 0 s s # 3 1 5 . 2. Enter the numb...

Feature Reference 5-172 Pool Extension Assignment (#314) Description This feature applies only to pooled extensions in Hybrid mode. This System Programming procedure identifies the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) ...

Pool Extension Assignment (#314) 5-173 Considerations ■ You cannot assign pool buttons to extension 10 or to any key extension. ■ The main pool buttons are always assigned to the two leftmost buttons on the bottom row of a system phone. You cannot use Select Button (Setting 3) for the main pool (880...

Pool Line Assignment (#207) 5-175 Pool Line Assignment (#207) Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure assigns lines to or removes lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignment...

Feature Reference 5-176 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the assignment of lines to pools: 1. Press f 0 0 s s # 2 0 7 . 2. Enter the first line to be programmed. For example, to program line 8, press...

Privacy (F07) 5-177 Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Procedures ■ If Automa...

Feature Reference 5-178 4. Press f 0 7 . 5. Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn Privacy on; press it again to turn it off. Use the button like a switch—when the light is on, Privacy is on.

Feature Reference 5-180 3. Press a programmable button. 4. Press f 0 3 . 5. Program another button for this extension or exit programming mode. Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone 1. Press the programmed butto...

Recall Timer Duration (#107) 5-181 Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall...

Feature Reference 5-182 Restore Programming (#125) Description This System Programming procedure enables you to reinstate your system and telephone programming (except the System Day, System Date, and System Time) to the settings saved on a PC Card at the last system backup (manual or automatic). Th...

Restore Programming (#125) 5-183 To initiate a restore: 1. If you have a Backup/Restore PC Card installed, skip to Step 2. If you do not have a PC Card installed, refer to the PARTNER PC Card Installation Instructions . 2. Press f 0 0 s s # 1 2 5 at extension 10 or 11. The top line of the display sh...

Feature Reference 5-186 Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang ...

Save Number Redial (F04) 5-187 Using To save a number, from a system phone: 1. Press the programmed button, –or– Press f 0 4 after dialing the number, but before hanging up. To redial a stored number: 1. Press the programmed button again, –or–Press f 0 4 again.

Feature Reference 5-188 Send All Calls Description You can use the Call Coverage or VMS Cover with Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately to your voice mailbox. Related Features ■ If Call Coverage is on and a call that is eligible f...

Feature Reference 5-190 Special Dialing Functions Description This feature lets you add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Considerations Special characters cannot be used when dialing a number manually. Examples ■ Pause:...

Star Code Dial Delay (#410) 5-193 Related Features ■ You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists. ■ Star Code Dial Delay settings apply to Auto Dialing, Last Number Redial, Personal Speed Dial Numbers, Save Number Redial, and System Speed Dial Numbers. ...

Feature Reference 5-194 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the Star Code Dial Delay setting: 1. Press f 0 0 s s # 4 1 0 at extension 10 or 11. The current setting is displayed. 2. Press the number on t...

Station Lock (F21) 5-195 Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dialpad to “lock” their extension. Later, the user enters the identical code to unlock the extension. St...

Feature Reference 5-196 Using System Phone You can lock an extension when the phone is idle or while active on an intercom or outside call using the handset or speakerphone. 1. Press the Station Lock button or press f 2 1 . On a programmed button with lights, the green light flashes. 2. Enter a four...

Station Lock (F21) 5-197 To unlock a standard touch-tone phone: 1. Lift the handset. You hear intercom dial tone. 2. Press # 2 1 . You hear intercom dial tone again. 3. Enter the four-digit code that you used to lock the extension. If the code entered in Step 3 matches the code used to lock the exte...

System Date (#101) 5-199 System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle. Related Features ■ The System Date is used to date-stamp the backup files when you use Backup ...

Feature Reference 5-200 System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Related Features ■ Backup Programming—Automatic (#123) and Backup Programming—Manual (#124) do not backup up the System Day. ■ Restore Programming (...

System Password (#403) 5-201 System Password (#403) Description This feature is available only on PARTNER and PARTNER Endeavor phones. This System Programming procedure defines a four-digit password that users can enter from the phones to override dialing restrictions (if the extension has access to...

Feature Reference 5-202 System Release Status (F59) Description When calling for customer support, you need to know the release level of your system. This feature enables you to determine that information at any system display phone. The following appears on the display: PECS-S-R1.0 For a 2-slot sys...

System Reset—Programming Saved (#728) 5-203 System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when advised to do so by technical support personnel. Related Features After a po...

System Speed Dial Numbers 5-205 System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently-dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing f (or # at intercom dial tone on a standard phone) and the three-digi...

System Speed Dial Numbers 5-207 Using System Phone You can lift the handset or press S before dialing: 1. If you want to call on a specific line, press the line button (or press i 8 and the two-digit line number). If you want to call on a line in a specific pool at a pooled extension, press the pool...

Feature Reference 5-208 System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Related Features ■ Backup Programming—Automatic (#123) uses the System Time to schedule the automatic backups. ■ Backup Programming—Automatic (#123) and Backu...

Feature Reference 5-210 Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone ...

Transfer Return Extension (#306) 5-211 Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a ca...

Feature Reference 5-214 Programming (See Figure 2-2 on page 2-19 for the location of special programming buttons such as s and e on system phones.) To change the number of times a transferred call rings before returning to the transfer return extension: 1. Press f 0 0 s s # 1 0 5 at extension 10 or ...

Transferring Calls 5-215 Transferring Calls Description This section explains how to transfer calls using the & button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and in...

Feature Reference 5-216 ■ If you transfer a call to an extension for which you have an Auto Dial button and the call is unanswered, the green light next to the Auto Dial button flutters when the call returns to your extension. ■ Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group ...

VMS Cover (F15) 5-219 VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for ...

VMS Hunt Schedule (#507) 5-223 VMS Hunt Schedule (#507) Description Voice mail This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day...

Voice Interrupt on Busy Talk-Back (F18) 5-227 Using To respond to a voice interrupt on busy call (you hear two beeps and the originator’s voice—be aware that the third party to whom you are speaking probably also will hear the two beeps and the faint sound of the originator’s voice): 1. Ask the part...

Voice Mailbox Transfer (F14) 5-229 Using To transfer a caller to a specific subscriber’s mailbox: 1. From a system phone, press the programmed button or press f 1 4 . 2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox subscriber for whom the caller wants to leave a ...

Feature Reference 5-230 Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call...

6-1 Troubleshooting The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information about a specific procedure, refer to ...

When You Need Help 6-3 When You Need Help If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help. In the continental U.S., Lucent Technologies provides a toll-free customer h...

Troubleshooting 6-4 Power Failure Operation When power to the system is cut off, the first line on the PARTNER Endeavor processing module automatically connects to the first extension on the module, extension 10. This enables you to receive calls during a power failure on a standard phone that is co...

Battery Replacement 6-5 Battery Replacement IMPORTANT: Do not turn off the power or remove the processor module before replacing the batteries! If you do, all settings for system and telephone programming will revert to the default settings. If you have a Backup/Restore PC Card, it is highly recomme...

Troubleshooting 6-6 1. With the power on, locate the battery compartment at the bottom of the PARTNER Endeavor processor module, below the extension jacks (see Figure 6-1). Push gently on the battery icon (the locking latch) and slide the battery icon up to cover the “plus” icon. Figure 6-1. Battery...

Battery Replacement 6-7 3. Pull the batteries straight out of the metal spring clips (see Figure 6-3), and dispose of the batteries properly. ! CAUTION: Do not dispose of batteries in fire. Do not recharge, disassemble, install backwards, or mix with used or other battery types—batteries may explode...

Troubleshooting 6-8 7. Pressing lightly on the battery icon on the front of the battery assembly, slide the locking latch downward to secure the assembly in place (see Figure 6-5). The “plus” icon and the battery icon should now be visible on the front of the battery assembly. This is the locked pos...

Clearing a Backup-Failure Alarm 6-9 Clearing a Backup-Failure Alarm If you use Backup Programming—Automatic (#123) and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and ...

Troubleshooting 6-10 Problems with System Phones System Phone Does Not Ring Possible Cause 1: Ringer volume is set too low. What to do: Press the volume control button while the phone is idle and the handset is in the cradle. ■ If the phone rings increasingly louder, the problem is solved. ■ If the ...

Problems with System Phones 6-11 System Phone Does Not Work Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER Endeavor Installation guide for instructions. ■ If the phone works prop...

Troubleshooting 6-12 Display Does Not Show Caller IDName/Number Possible Cause 1: Not receiving Caller ID service from local phone company. What to do: Contact your local phone company to check on Caller ID service. ■ If you are not receiving Caller ID service, subscribe to it. ■ If you are receivin...

Problems with System Phones 6-13 Intercom Autodialer Does Not Work Properly Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of Intercom Autodialer. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER Endeavor Installation guide for instructions. ■ ...

Troubleshooting 6-14 Problems with Standard Phones Standard Phone Does Not Ring Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module. What to do: Plug the standard phone into the bottom two ports of any module. ■ If ...

Problems with Standard Phones 6-15 Standard Phone Rings Back after Intercom Call with No One at Other End Possible Cause 1: The switchhook is accidentally pressed and released, causing a call to ring back. What to do: Be sure that the handset is always replaced carefully. If the problem is not solve...

Troubleshooting 6-16 Other Problems with Phones Trouble Making Outside Calls Trouble making outside calls could be one of the following: ■ You hear a dial tone, but the dial tone continues as you try to dial. ■ You hear a dial tone, which cuts off when you dial, but the line does not ring. ■ You hea...

Troubleshooting 6-18 What to do : Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is, enter a valid account code. ■ If you can make a call, the problem is solved. ■ If Forced Account Code Entry is not assigned, go to Possible Cause 2. Possible Cause 2: Dial Mode is s...

Other Problems with Phones 6-19 Calls Are Answered Automatically A call rings once, then disappears as if it were answered. Possible Cause 1: Automatic System Answer or Direct Extension Dial is turned on. What to do: Check to see if Automatic System Answer or Direct Extension Dial is turned on. ■ If...

Problems with Combination Extensions 6-21 Problems with Combination Extensions Phone Does Not Work Properly Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module. What to do: Plug the standard phone into the bottom tw...

Troubleshooting 6-22 Problems with Standard Devices Standard Device Does Not Answer Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module. What to do: Plug the standard phone into the bottom two ports of any module. ■...

Problems with ASA/DXD Cards 6-23 Problems with ASA/DXD Cards An ASA/DXD Missing Card Error Message Appears Possible Cause : You are attempting to record an Automatic System Answer message (I891) or a Direct Extension Dial (DXD) message (I892) and an ASA/DXD PC card is not installed in the processor ...

Troubleshooting 6-24 Problems with Automatic Backup Display Shows “Backup Failed IC” atIdle Extension 10 and 11 Possible Cause: The system did not detect a valid Backup/Restore PC Card while trying to do an automatic backup. NOTE: If an ASA/DXD or PARTNER Voice Mail PC card is in use, perform Backup...

Troubleshooting 6-26 Problems with Manual Backup Display Shows “Insert Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a manual backup using Backup Programming—Manual (#124). NOTE: If an ASA/DXD or PARTNER Voice Mail PC c...

Troubleshooting 6-28 Problems with System Restore Display Shows “Insert Card” inSystem Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/R...

Troubleshooting 6-30 System Problems Call Rings Continuously; When Answered, No One at Other End Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that does not support far end disconnect. What to do: Call your local phone company and find out whether they support ...

Troubleshooting 6-32 Multiple Phones Dead: No Dial Tone or Lights Possible Cause 1: The LED on one system module is out. What to do: If the green LED on the front of a module is out, try re-seating the module in the control unit. ■ If the LED lights, the problem is corrected. ■ If the problem remain...

Other Problems with System 6-33 Other Problems with System The following procedure resets the system. Use it when you have any problems that are not covered elsewhere in this chapter. The procedure disconnects all calls in progress, but does not erase any system settings, provided that the system ba...

A-1 Specifications Capacities Dimensions and Weights (approx.) System Module Extension Jack ● 40 extensions via extension jacks on one PARTNER Endeavor 362 processor module plus four 362EC expansion modules ● 1 audio source via Music-On-Hold jack on PARTNER Endeavor 362 processor module (RCA phono p...

Specifications A-2 (continued) Other Specifications Specification Description Switch Fabric ● Full digital, nonblocking Electrical Specifications ● 35 watts (120 BTUs/hr) per PARTNER Endeavor 362 processor module during normal power consumption ● 45 watts (154 BTUs/hr) per PARTNER Endeavor 362 proce...

Specifications A-3 Other Specifications Specification Definition Requirements for Out-of-Building Installation ● Installation of a telephone or other standard (tip/ring) device in another building requires the following In-Range-Out-Of-Building (IROB) protectors to protect the control unit and devic...

B-1 Maintenance, Repair,and Ordering Information Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: ■ Keep the system modules in an area free of dust, smoke, and moisture, and do not block the a...

Maintenance, Repair, and Ordering Information B-2 Post-Warranty Repairs If you purchased or leased your system through a Lucent Technologies Authorized Dealer, contact your dealer for repairs. Lucent Technologies Limited Warranty and Limitation of Liability Lucent Technologies warrants to you, the c...

Product Ordering Information B-3 Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of ac...

Maintenance, Repair, and Ordering Information B-4 ■ PARTNER MAIL VS Voice Messaging System Release 4 Planning Forms (585-322-520) provides the forms needed to plan and record how your PARTNER MAIL VS system is to be programmed. ■ Using the PARTNER MAIL VS Voice Messaging System Release 4 (518-322-52...

Product Ordering Information B-5 In Canada, order these items from Lucent Technologies Canada: Eastern Canada and Ottawa: 1-514 335-7200 Ontario: 1-416-756-5236Central and Western Canada: 1-800-561-5165 Table B-1. Sources of Additional Equipment and Replacements Parts (U.S.) System Modules and Wirin...

Maintenance, Repair, and Ordering Information B-6 Table B-1. (continued) Sources of Additional Equipment and Replacements Parts (U.S.) System Telephones and Accessories: Lucent Technologies Authorized Dealer 1 Lucent Technologies National Parts Sale Center 1-800-222-7278 PARTNER Endeavor-34D corded ...

C-1 Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5. We suggest tha...

Speed Dial Form C-2 Table C-1. PARTNER Endeavor System Speed Dial Numbers Code Name/Company * Telephone Number Code Name/Company * Telephone Number 600 650 601 651 602 652 603 653 604 654 605 655 606 656 607 657 608 658 609 669 610 660 611 661 612 662 613 663 614 664 615 665 616 666 617 667 618 668 ...

Speed Dial Form C-3 Table C-1 (continued). PARTNER Endeavor System Speed Dial Numbers Code Name/Company * Telephone Number Code Name/Company * Telephone Number 628 678 629 679 630 680 631 681 632 682 633 683 634 684 635 685 636 686 637 687 638 688 639 689 640 690 641 691 642 692 643 693 644 694 645 ...

Speed Dial Form C-4 Table C-2. PARTNER Endeavor Personal Speed Dial Numbers Code Name/Company * Telephone Number Code Name/Company * Telephone Number 80 90 81 91 82 92 83 93 84 94 85 95 86 96 87 97 88 98 89 99

Glossary GL-1 Glossary Numbers 362EC module The Lucent technologies equipment component has line jacks for connecting three outside lines and up to eight extensions to the control unit. There are eight Enhanced Tip Ring (ETR) ports per 362EC expansion module. The top six station ports support only E...

Glossary GL-2 Auxiliary equipment Telecommunications equipment (other than system phones) that can be connected to the control unit. Auxiliary equipment includes industry-standard devices that can connect directly to the public telephone network (such as standard phones or fax machines), as well as ...

Glossary GL-3 Caller ID Inspect A feature that allows you to view incoming Caller ID or Call Coverage information on other lines while active on a call, without placing the call on hold or hanging up. Caller ID Name/Number A feature that allows you to toggle between a caller’s Caller ID name and Cal...

Glossary GL-4 E Extension An endpoint in the system that connects telephones or standard devices, which can be dialed using the i button. See also Programming Extension. Extension Jack The location on a PARTNER Endeavor 362 processor module and 362EC expansion modules that allows you to connect exte...

Glossary GL-6 K Key Extension An extension that has line buttons but not pool buttons. See also Key Mode and Pooled Extension. Key Mode An operating mode in which outside lines are assigned one per line button. To access outside lines, users press line buttons or enter a Direct Line Pickup code. See...

Glossary GL-7 Music-On-Hold System Equipment that lets you play recorded music or messages to callers who are placed on hold. A music-on-hold audio source can be connected to the RCA jack on the processor module in the control unit. See also Background Music. N Network Interface Jack A jack, general...

Glossary GL-10 System The Lucent Technologies control unit and system phones that you purchased, plus all other telecommunications devices that are connected to your control unit. System Manager The person in your business who is responsible for managing your system, including system programming. Sy...

Glossary GL-11 Voice Interrupt on Busy A special intercom call that lets a user interrupt and speak to another user who is busy on a call. See also Voice Interrupt on Busy Talk-Back. Voice Interrupt on Busy Talk-Back A feature that lets the recipient of a voice interrupt on busy intercom call respon...

Index IN-1 Index A AA (Automated Attendant) Extensions (#607) , 5-4 Abbreviated Ringing (#305) , 5-5 Accidental Damage reducing risks , B-1 Adding Lines and Extensions , 2-3 Adding New Pools , 2-8 Alarm backup failure , 6-9 Allowed Phone Number Lists (#407) , 5-7 Amplified Handset , 4-3 Answering a ...

xi PERSONAL SPEED DIAL NUMBERS (p. 5-185) PRESS f DIAL a two-digit code (80-99) Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO ENTER PROGRAMMING MODE PRESS f 0 0 PRESS s s c DIAL the extension number...

xii TOUCH-TONE ENABLE (p. 5-238) PRESS a programmable buttonPRESS f 0 8 VMS COVER (p. 5-247) PRESS a programmable button with lightsPRESS f 1 5 VOICE INTERRUPT (p. 5-254) ON BUSY TALK-BACK PRESS a programmable button with lightsPRESS f 1 8 VOICE MAILBOX TRANSFER (p. 5-255) PRESS a programmable butto...

xv CALL COVERAGE RINGS DIAL #116 (p. 5-48) DIAL one digit (1–9) for the number of rings before the call is sent to the covering extension ✓ = 2 rings VMS COVER RINGS (p. 5-249) DIAL #117 DIAL one digit (1–9) for the number of rings before the call is sent to the voice messaging system ✓ = 3 rings RI...

xvi DISPLAY LANGUAGE (p. 5-105) DIAL #303 DIAL a system extension numberDIAL 1 = English ✓ 2 = Spanish 3 = French PRESS n to program another extension CALLER ID CALL LOG LINEASSOCIATION (p. 5-64) DIAL #318 DIAL a system extension number DIAL a system line number PRESS n to associate another line wit...

xiii System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEMPROGRAMMING PRESS f 0 0 PRESS s PRESS s TO CYCLE THROUGH SYSTEMPROGRAMMING PROCEDURES PRESS N or P NOTE: Procedures #399, #609, and #728—shown below i...

xiv MUSIC ON HOLD VOLUME DIAL #614 (p. 5-173) DIAL 1 = – ■ + 2 = – ■■ + 3 = – ■■■ + 4 = – ■■■■ + ✓ 5 = – ■■■■■ + 6 = – ■■■■■■ + 7 = – ■■■■■■■ + CONTACT CLOSURE OPERATIONTYPE (p. 5-81) DIAL #613 DIAL a Contact Closure (1 or 2)DIAL 1 = 1-Second On 2 = 3-Seconds On ✓ 3 = 5-Seconds On 4 = Toggle ✓ = Fac...