Lucent Technologies 4.1 - Manual

Contents C FCC and IC Information C-1 D Speed Dial Form D-1 E Programming Mixed Telephone Types E - 1 GL Glossary GL-1 I N Index IN-1 Programming Quick References iii

About This Guide Purpose This guide is intended for the System Manager. It explains what thePARTNER® II Communications System can do, provides instructions for programming and using the system, and tells you how to get the most out of itsmany features and capabilities. Terminology Throughout this gu...

■ ■ ■ Using Auxiliary Equipment. The system supports a wide variety ofauxiliary equipment, including fax machines, modems, voice messagingsystems, and call reporting devices. Chapter 4 provides advice onsetting up these devices to work effectively with the system. Daily Operation. Depending on how y...

Overview 1 Contents Important Safety Instructions Features and Capabilities System Components ■ Control Unit System Modules System Capacity System Mode ■ Telephones System Telephones Intercom Autodialers Standard Telephones Auxiliary Equipment ■ Requirements ■ Connecting Standard Devices 1-ii 1-1 1-...

Important Safety Instructions WARNING:The following list provides basic safety precautions that should alwaysbe followed when using your telephone equipment: 1 . 2 . 3 . 4 . 5 . 6 . 7 . 8 . 9 . 10. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unpl...

Overview 1 Features and Capabilities The following list provides an overview of the system’s features: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Full line of system phones, some with displays showing date, time, andprogramming and feedback messages. All system phones can provideaccess to multiple outside lines and system...

Power failure operation with standard phones, allowing you to make and receive calls during a power failure while retaining programmed equipment settings for up to four days. (An optional Uninterruptible Power Supply, or UPS, is also available to allow full equipment operationduring a power failure....

Control Unit The control unit is the heart of the system; it is made up of one or two carriers,and it houses the system modules. You can use either the primary carrier, orthe primary carrier and the expansion carrier if you need more lines andextensions. Each carrier housing includes a backplane and...

If you are upgrading from a PARTNER or PARTNER Plus system, you can stilluse its 200E modules, each providing two line jacks. If you want message waiting capability on standard phones that are equippedwith message waiting lights, you must connect those phones to extension jackson Release 3.1 (R3.1) ...

Key Mode When the system operates in Key mode, individual outside lines are assigned tousers’ extensions for making and receiving calls. At extensions with systemphones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to theextension is represented by its own line button. Users can pres...

A major benefit of Hybrid mode is that it allows users who have system phoneswith fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similartype or function together. For example, you can create an aux...

Telephones System Telephones This guide refers to Lucent Technologies telephones specifically designed towork with the system as system phones. These include the PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, MDC 9000, and MDW 9000 telephones. You can also use MLS-34D, MLS-18D, MLS-12D, MLS-12, ML...

Intercom Autodialers PARTNER-model system phones support the PARTNER-CA48 Call AssistantIntercom Autodialer at extensions 10 and 11. The autodialer provides Auto Dialbuttons for all of the extensions in your system (up to 48). The status lights nextto each button indicate calling activity at that ex...

Auxiliary Equipment You can connect many types of telecommunications devices to your systemwithout expensive adapters or additional phone lines. Many industry-standard, single-line devices will work with the system regardless of the manufacturer: Touch-tone, rotary, and cordless telephones (such as ...

Contents System Programming Options Speed DialingDialing Restrictions and Permissions Locking an Extension Restricting Access to Outside Lines or Pools Controlling Calls on Outside Lines or Pools Overriding Dialing Restrictions Summary Setting Up Groups of Extensions Setting Up Auxiliary EquipmentHo...

Programming 2 Overview After the system hardware is installed, you can customize the system andindividual telephones. This chapter explains how to use programming toaccomplish that. There are two types of programming: ■ ■ System Programming allows you to customize the system to meet theneeds of your...

Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206 or 400 module to which the outside line isconnected. Similarly, the extension number represents the extension jack on a206 module to which the system phone or standard dev...

Initial System Setup After the control unit is installed, you set up the system using a combination ofsystem and telephone programming procedures. In this guide, SystemProgramming procedures are identified by a code (# and three digits);Telephone Programming procedures are identified by the feature ...

Automatic Line Selection (Centralized Telephone Programming) tospecify the order in which the system selects an available line (intercomor outside), when a user at the extension lifts the handset or presses [ Spkr ] to make a call. For extensions with standard phones, set Automatic Line Selection to...

Customizing Extensions In addition to line or pool assignments, the following procedures can be used to customize an extension: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Line Coverage Extension (#208) to identify an extension as the “owner”of a specific outside line. A user at the extension can activate CallCoverage or V...

Copy Settings The recommended way to set up your system is to program one extension foreach type of phone in the system, then use Copy Settings (#399) to programother phones of the same type. For example, you can program onePARTNER-18D phone, then copy its settings to any other extensions that haveP...

Changing Settings to SupportPBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” ■ ■ PBX services are provided by a private telephone switch. Centrex services are provided by...

System Programming Options This section discusses programming options that involve multiple procedures (such as dialing restrictions and auxiliary equipment settings), as well as features that can be used throughout your system (such as Speed Dialing). You can use a combination of programming proced...

N O T E : If Forced Account Code Entry (#307) is programmed for an extension, thatextension is required to enter an account code before dialing an outside —on all of number—even those on the Emergency Phone Number List (#406)the lines or pools assigned to that extension. If Forced Account Code List(...

Summary Tables 2-1 and 2-2 summarize the available dialing restrictions and permissions, showing how they can be combined in a variety of ways to customize anextension’s dialing privileges. Table 2-1. Settings that Restrict an Extension’s Access to a Specific Line or Pool Type of Restrictions or Set...

– Transfer Return Extension (#306) identifies the extension to which a call transferred by the voice messaging system should be routed if thedestination extension does not answer and does not have voice mailcoverage active. (The transfer return extension for the voicemessaging system is typically ex...

During System Programming, the normal functions of several buttons on thedisplay phone at extension 10 or 11 change. For example, the left [ Intercom ] button becomes [ System Program ] and the right [ Intercom ] button becomes [ Central Tel Program ]. The Programming Overlay identifies these button...

Programming Mode 1 . Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. 2 . To enter programming mode, press [ Feature ] [ 0 ] [ 0 ]. A display similar to the following appears:...

Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change toCentralized Telephone Programming when you are in System Programming, press [ Central Tel Program ]. To move back to System Programming when you are ...

Personal Speed Dialing Personal Speed Dial numbers are outside phone numbers that a user dials by pressing [ Feature ] (or [ # ] on a standard phone) plus a two-digit code. Unlike System Speed Dial numbers, which are available to all users in the system, Personal Speed Dial numbers are available onl...

■ ■ Manual Signaling. A Manual Signaling button (labeled MS-Bill) isprogrammed to signal the target extension. When the button is pressed,the user at the target extension will hear a tone for as long as the button ispressed. This feature is typically used by a receptionist to alert the bossof an imp...

Using Telephone Programming There are two ways to program a telephone: Centralized TelephoneProgramming from extension 10 or 11 (see below) and Extension Programmingfrom a user’s own extension (see page 2-26). Telephone Models Figure 2-6 illustrates a PARTNER-18D phone set up as a key extension andF...

To program a phone from extension 10 or 11, use the following procedure: 1. Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. 2. To start programming: a. Press [ Feature ] [ 0 ...

Learning About Telephones 3 Contents System Telephones Buttons and Indicators LightsRinging Patterns Dial TonesUsing the Handset, Speaker, and Microphone Hands-Free Answer on Intercom (HFAI) Voice Interrupt On Busy Calls Speakerphone Performance Tips Standard Telephones Ringing Patterns Dial TonesUs...

Learning About Telephones 3 This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or standarddevice is installed. In addition, basic call handling features and dial-codefeatures are listed at the end of the chapter. See...

Buttons and Indicators PARTNER-34D Display Programmable Buttons (4 without lights) Line/Pool/ProgrammableButtons (32 with lights) Intercom Buttons (2) Message Light Pull-Out Tray for QuickReference Cards(all PARTNER models) PARTNER-18D PARTNER-18 Display Programmable Buttons (4 without lights) Line/...

Lights Each line or pool button has a green light and a red light. The meaning of theselights varies, depending on whether the button is used to access an outside lineor pool, is programmed with a system feature, or is programmed for Auto Dialingan extension number (intercom Auto Dial button). (Auto...

Table 3-1. Light Patterns for System Phones–Continued Intercom Auto Light Pattern Line Button Pool Button Feature Dial/ Manual Button SignalingButton Wink A call on the line Green wink — — is either on hold means the call is (long on, short off) or parked. Green either on hold or wink means the park...

Dial Tones You will encounter two different dial tones when calling with a system phone: Outside dial tone is generated by your local phone company to indicatethat you are connected with an outside line. Intercom dial tone is generated by the system to indicate that you areconnected with an inside l...

Hands-Free Answer on Intercom (HFAI) When you receive a voice-signaled intercom call, your phone beeps once toindicate that your speaker has been turned on automatically, and you hear thecaller’s voice over your phone’s speaker. If you leave your microphone on allthe time, you can start talking when...

Speakerphone Performance Tips The speaker on your system phone has a sensitive sound-activated switch. Room acoustics and background noise can affect the proper operation of thespeakerphone. To ensure that your speakerphone works effectively, follow these guidelines: Avoid placing your phone in area...

Dial Tones Standard phones have two different dial tones: ■ ■ ■ ■ Outside dial tone is generated by your local telephone company toindicate that you are connected with an outside line. Intercom dial tone is generated by the system to indicate that you areconnected with an inside line. You hear this ...

Because there are no line buttons on standard phones, users must useDirect Line Pickup—Idle Line to select a specific idle line. Otherwise,the system selects an idle line automatically when the user dials a 9 atintercom dial tone. (For information on Automatic Line Selection, seeChapter 5.) Similarl...

While on a call on a standard phone, you can use the system phone’s dialpad and fixed-feature buttons to handle calls. For example, you canuse the system phone to select a specific outside line or pool, andconduct the call on the standard phone. Or, if someone is on a call using the standard phone, ...

Contents Night Service with Auxiliary Equipment PARTNER Attendant Backup for Receptionist Voice Messaging Systems Delayed Call Handling ■ ■ 4-22 4-24 4-24 4-26 4-26 4-ii

Headsets allow users to hold hands-free conversations. A headset is a combination earphone and microphone worn on the head, useful forreceptionists, salespeople, or others who need to have their hands free while talking on the phone. Lucent Technologies offers several compatible headsets. Specialty ...

Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If youhave a Lucent Technologies answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answ...

Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. Theanswering machine is connected to its own extension, and can cover all thelines in the system, or as many lines as you assign to it. You can install ananswering machine on an extension by itself, or...

Call Reports A call report is a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 4-4. DATE TIME NUMBER DUR. LINE STN. ACCOUNT TALK C 04/2...

Station (Extension). This usually is the extension that answered orplaced the call. For redirected incoming calls, the last extension on thecall is shown on the report, as follows: – For transferred incoming calls: the destination extension. – For transferred outgoing calls: the originating extensio...

Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instantapproval of credit card purchases. The system allows your credit cardscanners to share the lines in your system (as shown in Figure 4-5). You caninstall a credit card scanner on an extension by itself,...

Fax Machines This section suggests several ways you can set up fax machines to work withyour system. It includes instructions for programming and using a Fax Management button on a system phone (in order to monitor the status of a faxmachine and transfer calls to it with a single touch), transferrin...

Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: You answer an outside call and hear a fax machine signaling. (A fax beep . . . . beep . . . . beep). If you signal is a single beep sequence—hear this, you should transfer ...

Program the fax machine to dial [ ★ ] [ 7 ] [ 0 ] to make its recorded announcement over your loudspeaker paging system and the speakers of idle system phones in Calling Group 1. For all of these examples, program the fax machine extension’s Automatic LineSelection to select intercom first, followed...

Single Fax Machine The single fax machine setup (shown in Figure 4-6) is good for moderate traffic. The fax machine has its own line (line A), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to...

Fax Line Saver If you do not use your fax machine enough to justify paying for its own outsideline, you can put the machine on its own extension. With this setup, you musttransfer calls to it manually. If you have programmed a Fax Managementbutton, you can transfer a call to the fax machine with a s...

Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-8,fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is publis...

Modems There are several ways to use modems with your system, as described below. N O T E : Modems can connect directly to an extension jack without an adapter.However, if you connect a high-speed modem through the control unit, you mayexperience some degradation of efficiency and throughput, depend...

4. Set Automatic Extension Privacy (#304) for extension X to Assigned. 5. Make sure extension X is not assigned as a Call Waiting (#316) extension,Pickup Group Extension (#501), Calling Group Extension (#502), NightService Group Extension (#504), or Hunt Group Extension (#505). 6. Set the auto answe...

4 . Set Automatic Extension Privacy (#304) for extension X to Assigned. 5 . Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). Night Service wit...

N O T E : If answering machines are connected to Night Service extensions, you can joina call that was already answered by an answering machine from any system phone. If you have an answering machine with the Call Intercept feature, the answering machine drops off the call when you join it. To Progr...

PARTNER Attendant The PARTNER Attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits the caller dialsafter listening to a list of choices in a recorded greeting). For example, thePARTNER Attendant could answer calls and tell callers to pr...

To Program 1. 2. 3. 4. 5. If your system is configured for Hybrid mode, use Line Access Mode (#313) to change extension X from Pooled to Key. Use Line Assignment (#301) to assign all the lines to extension X that you want the PARTNER Attendant to cover. Set Line Ringing for all lines assigned to ext...

PARTNER MAIL System Lines Ext. Z1 Ext. Z2 CONTROL Ext. X (not automatically UNIT covered by thePARTNER MAIL Ext.Y System) Ext. 10 Receptionist’s Desk Figure 4-13. Delayed Call Handling To Use Follow the instructions packaged with the PARTNER MAIL system to install it. During normal business hours, t...

7 . Make sure that a Night Service Button (#503) is assigned at extension 10—the receptionist’s extension. When Night Service is on, callers hear the night menu when no one is available to answer their calls. 8 . Program a Voice Mailbox Transfer button at extension 10 to enable thereceptionist to tr...

Feature Reference 5 Contents Overview AA Extensions (#607) Abbreviated Ringing (#305) Account Code Entry (F12) Allowed List Assignments (#408) Allowed Phone Number Lists (#407) Answering Calls Auto Dialing Automatic Extension Privacy (#304) Automatic Line Selection Automatic System Answer Button (#1...

Contents Caller ID Name Display (F16) Calling Group Extensions (#502) Conference Calls Conference Drop (F06) Copy Settings (#399) Dial Mode (#201) Direct Extension Dial Button (#113) Direct Extension Dial Delay (#112) Direct Extension Dial Lines (#205) Direct Extension Dial Record/Playback (I892) Di...

Contents Hunt Group Extensions (#505) Intercom Dial Tone (#309) Joining Calls Last Number Redial (F05) Line Access Mode (#313) Line Access Restriction (#302) Line Assignment (#301) Line Coverage Extension (#208) Line Ringing Loudspeaker Paging (I70) Making Calls Manual Signaling (F13XX or F13*XX) Me...

Contents SMDR Output Format (#610) SMDR Record Type (#608) SMDR Talk Time (#611) SMDR Top Of Page (#609) Special Dialing Functions Station Lock (F21) Station Unlock (F22) System Date (#101) System Day (#102) System Password (#403) System Reset—Programming Saved (#728) System Speed Dial Numbers Syste...

AA Extensions (#607) Description This System Programming procedure lets you identify extensions wherePARTNER Attendants are connected to the system. Doing so lets the systemnotify users with display phones when they are receiving a call that has beentransferred from the PARTNER Attendant. (This proc...

Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates AbbreviatedRinging at the system phone at a specific extension. When a user is on a calland Abbreviated Ringing is active, any incoming calls ring only once. ...

Account Code Entry (F12) Description This feature can be used only from a system phone. This feature lets a user enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code typically is used to identify adepartment, project, or client for charge-back or tracki...

To enter or change a forced account code: 1. From a system phone, if a password is programmed for the system, you mustenter it before lifting the handset. (See System Password (#403) for moreinformation.) 2 . Lift the handset or press [ Spkr ]. 3 . Press the programmed Account Code Entry button or p...

Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone ...

Examples The examples below show how to enter telephone numbers for an AllowedPhone Number List in Step 4 of “Programming.” When an Allowed List isassigned to an extension, users can dial numbers on that list, even if thenumbers would otherwise be restricted. ■ ■ Specific Telephone Numbers. Enter th...

Description Answering Calls This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls ringing at other extensions—see “Related Features” below. Related Features ■ ■ ■ ■ ■ ■ ■ ■ A user can join a call in progress at another ex...

How to Answer Calls Ringing at Your Extension System Phone You can answer a call on any line or pool that is ringing, or select a specific lineor pool if more than one is ringing: ■ ■ ■ ■ ■ When the telephone is ringing, lift the handset.You are connected to the incoming call. If more than one line ...

To answer a coverage call: 1. 2. 3. 1. 2. 3. If your phone is a covering extension and it rings, check your display tosee if the ringing call is a coverage call. Also, if you have an Auto Dialbutton for the originating extension, the green light next to the buttonflutters while the coverage call is ...

Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outsidenumbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. If an extension number is sto...

Using From a system phone, to dial an outside number or extension number (you canlift the handset or press [ Spkr ] first, but you do not have to do so): 1 . If you want to call on a specific line, press the line button (or press [ Intercom ] [ 8 ] and dial the two-digit line number). If you did not...

Automatic Extension Privacy (#304) Description Related Features This System Programming procedure lets you either allow users to join active calls at an extension or prevent users from joining active calls at an extension. When Automatic Extension Privacy is Assigned for an extension, other userscan...

Programming To change the Automatic Extension Privacy setting for an extension: 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 4 ]. 2 . Enter the number of the extension to be programmed. For example, toprogram extension 16, press [ 1 ] [ 6 ]. 3 . To assi...

Automatic System Answer Button (#111) Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Automatic System Answer (ASA) on and off. This feature helps the receptionist answer calls during busy period...

Considerations ■ ■ An Automatic System Answer button must be programmed on a button with lights on the system display phone at extension 10. (This feature will not work if it is programmed on a button without lights.) Automatic System Answer can handle up to three outside callssimultaneously. Valid ...

Using To turn Automatic System Answer on: Press the Automatic System Answer button at extension 10.The green light is on steady and Automatic System Answer is on. If calls areringing when Automatic System Answer is turned on, the calls will be answeredimmediately by the system. To turn Automatic Sys...

Automatic System Answer Lines (#204) Description This System Programming procedure identifies the lines on which incoming calls should be answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting then either places the call o...

Programming To identify the lines on which outside calls should be answered by the system: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 4 ]. Enter the two-digit line number (01–24) of the desired line. For example, tospecify line 1, press ...

Automatic System Answer Mode (#121) Description This System Programming procedure determines how the system handlesAutomatic System Answer calls after the greeting plays. There are threeavailable modes: ■ ■ ■ Hold: places the call on hold at extension 10 (the light next to the linebutton winks green...

■ ■ If Automatic System Answer Mode is set to Hold or Disconnect, you canintercept a call while the message is playing—the light for the call will besteady red. To intercept the call, press the line button and lift the handset.The message will stop playing when the call is retrieved. If Automatic Sy...

Programming To record an Automatic System Answer message: 1. Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed. 2. Lift the handset of the system display phone at extension 10 or 11. 3. Press [ Interco...

To play back an Automatic System Answer message: 1 . Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed. 2 . Lift the handset of the system display phone at extension 10 or 11. 3 . Press the [ Intercom ...

Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure lets you automatically route an extension’sunanswered intercom and transferred calls to the Call Answer Service of thevoice messaging system after a specified numb...

Background Music (F19) Description This feature is available only on system phones with speakers. This feature provides background music through the speaker of an idle systemphone for a user’s work area. Background Music plays the recorded material from the Music On Hold audio source. Related Featur...

Using To turn Background Music on: 1. From a system phone with a speaker, press the programmed button or press [ Feature ] [ 1 ] [ 9 ]. If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on. 2. To adjust the volume of Background Music, u...

Call Coverage (F20,XX,XX) Description This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where XX is an extension number from 10–57) for coverage. When Call Coverage is activated, covered calls are rout...

If an extension has Call Coverage and Call Forwarding active, calls arerouted to the Call Forwarding destination extension (Call Forwarding takesprecedence). If a user at a covering extension has a system display phone and is busy ona call, he or she can use Caller ID Inspect to view the number of t...

Standard Phone To send your calls for coverage: 1. Lift the handset.You hear intercom dial tone. 2 . Press [ # ] [ 2 ] [ 0 ]. 3 . Dial your extension number. 4 . Dial the extension number of the covering extension. To remove Call Coverage: 1 . Lift the handset. You hear intercom dial tone. 2 . Press...

Call Coverage Rings (#116) Description This System Programming procedure, which applies to all system extensionsprogrammed for Call Coverage, defines the number of times intercom,transferred, and outside calls on lines assigned ownership ring at an extensionbefore they are sent to the covering exten...

To remove Call Forwarding using the programmed button: 1. Press the programmed button.If an originating extension and a destination extension were programmedon the button, Call Forwarding is deactivated (on a button with lights, thegreen light is off). Skip Steps 2 and 3. 2. If no originating extens...

Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so itcan be picked up from any phone in the system. Related Features Use Call Pickup to retrieve parked calls. When a call is parked, the caller hears Music On Hold (#602) if it is active and an audi...

Standard Phone To park a call: 1 . While on a call, press the switchhook or [ Recall ]. The call is put on hold and you hear intercom dial tone. 2 . Dial your two-digit extension number. 3 . Hang up.If the call is not picked up within three minutes, it rings back at yourextension. If you are on anot...

Call Waiting (#316) Description This feature applies only to standard phones. This System Programming procedure specifies standard phone extensions that are eligible for Call Waiting. Users who receive a call waiting tone hear two beeps when they are on a call to indicate a second incoming intercom,...

Caller ID Description Caller ID, also known as Individual Calling Line Identification or ICLID, isavailable on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available). When active on a call, a use...

If users Transfer a call, the Caller ID information is passed to the destinationextension. If users send calls for Call Coverage, the Caller ID information is not passedto the covering extension. “Coverage Call for XX” appears instead so theuser at the covering extension can identify the person for ...

Using 1. While active on a call, press the programmed button. The green light flutters. Caller ID Inspect is activated. 2. Press a line, pool, or intercom button.The Caller ID or Call Coverage information for the selected line, pool, orintercom displays. 3. Press the programmed button to deactivate ...

Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display betweenCaller ID number and Caller ID name. Caller ID name is an optional feature ofthe Caller ID service provided by your local telephone company and may not beavailable in your area (even...

Conference Calls Description This section explains how to set up conference calls using the [ Conf ] button on a system phone or the switchhook on a standard phone. A conference callconnects up to five parties (including the conference originator) in a single call.Users can connect both outside and ...

Using System Phone 1. Set up the call to the first party. (You can call the party, pick up the call fromhold, or answer an incoming call.)You are connected with the first party. 2. Press [ Conf ]. The first party is now on hold. 3 . Set up the call to the second party.You are connected with the seco...

Considerations ■ ■ ■ ■ ■ It is recommended that you use only one automated answering option forincoming calls (either this feature, the Automated Attendant Service of thevoice messaging system, or a PARTNER Attendant). Direct Extension Dial does not transfer calls to Calling Groups. This feature can...

Using To turn Direct Extension Dial on: Press the Direct Extension Dial button at extension 10.The green light is on steady and Direct Extension Dial is on. If calls are ringingwhen Direct Extension Dial is turned on, the calls will be answered immediatelyby the system. To turn Direct Extension Dial...

Direct Extension Dial Lines (#205) Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial. Related Features ■ ■ ■ ■ You must program a button on the system display phone at extension 10 toturn Direct Extension Dial on a...

Programming To identify the lines on which outside calls should be answered for DirectExtension Dial: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 5 ]. 2. Enter the desired line number (01–24). For example, to specify line 1, press[ 0 ] [ 1 ]. 3. To assi...

Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call inprogress on a specific outside line (where LL is a line number from 01–24). Thisfeature is useful for picking up a ringing or held call or for joining a call on a lineth...

Using System Phone 1. If you want, lift the handset. 2. Press a button programmed with Direct Line Pickup—Active Line, then dial thetwo-digit line number (01–24) of the line you want to pick up or join; or dial[ Intercom ] [ 6 ] [ 8 ] and the two-digit line number. If you did not lift the handset, t...

Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to four DisallowedPhone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists ofdisallowed telephone numbers before you use this ...

Display Description PARTNER-model display phones have a 2-line, 24-character (per line)adjustable display area, for calling and programming feedback. Specifically,the display shows: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Current date (excluding year), day, and time when the phone is idle Account code, as it is...

Display Language (#303) Description This System Programming procedure identifies the language in which displaymessages appear if the extension has a system display phone. The language isset for each extension, so phones in the same system can display different languages. Considerations If SMDR is us...

Do Not Disturb (F01) Description Related Features This feature is available only on system phones. This feature lets a system phone user press a programmed button to preventincoming calls for the extension from audibly alerting (lights still flash). WhenDo Not Disturb is on, outside callers hear rin...

Programming To program a Do Not Disturb button: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. 4. Press [ Feature ] [ 0 ] [ 1 ]. 5. Pr...

Doorphone Extension (#604 and #605) Description These System Programming procedures identify extensions to whichdoorphones are connected. A doorphone is usually placed near an entrance, toscreen visitors. You can connect up to two doorphones to the system—useDoorphone 1 Extension (#604) to identify ...

Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to 10 telephonenumbers that all users can dial regardless of dialing restrictions provided theyhave access to an outside line. Typical list entries include fire, police, and otheremergency services ...

Programming To create an Emergency Phone Number List: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 6 ]. 2. Select a list entry (01–10). For example, to select the third entry, press [ 0 ] [ 3 ]. A display similar to the following appears: Emergency List ...

Extension Name Display Description Users can assign a name to their extension: up to 20 characters long onPARTNER-model phones, up to 12 characters on MLS-model phones. Then,when that extension is used to make an intercom, group, or transferred call, thename appears on the system display phone recei...

Programming To assign a name to an extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed. For example, toprogram extension 12, press [ 1 ] [ 2 ]. 3. Press left [ Intercom ]. For extension 12, a...

External Hotline (#311) Description This procedure applies only to standard phones. This System Programming procedure identifies an external hotline extension.When a user lifts the handset of an external hotline, a predetermined outsidenumber is dialed automatically. The external number might be, fo...

Forced Account Code List (#409) Description This System Programming procedure lets you identify a list of up to 99 accountcode verification entries for extensions that are forced to enter account codes.Once a list is created, any user at an extension programmed for Forced AccountCode Entry must ente...

■ Wildcard Characters. You can use wildcard characters in list entries.For example, your company’s Sales Department has a three digit accountcode—the first digit represents the department and the second and thirddigit represent the individuals in the department. You enter 4!! as the listentry. – The...

Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups.Doing so allows outside calls to ring directly into a Hunt Group instead of beinganswered and transferred by the receptionist. You can assign lines to HuntGroups 1–7. (Hunt Group 7 is us...

Group Calling—Ring/Page (I7G/I*7G) ■ ■ Description Related Features This feature lets users ring, page, or transfer calls simultaneously to all of theextensions in any one of four Calling Groups (G is a Calling Group number from1–4). When paging, the caller hears a beep and begins speaking; the call...

For example, a car dealership puts all extensions for the sales staff intoCalling Group 1. To let a prospective customer talk to any salesperson, thereceptionist simply transfers the call to the group by dialing [ Transfr ] [ 7 ] [ 1 ]. All phones in Calling Group 1 ring, and the customer is connect...

To manually ring or page a Calling Group: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. To make a ringing call, dial [ 7 ] and a group number (1–4). All available extensions in the Calling Group ring. To make a paging call, press [ ★ ] [ 7 ] and a group number (1–4). Af...

Group Hunting—Ring/Voice Signal(I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or...

To manually ring or voice signal a Hunt Group: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2 . To make a ringing call, dial [ 7 ] [ 7 ] and a group number (1–7). The next available extension in the Hunt Group rings. If no one answerswithin three rings, the call hunts to ...

Group Pickup (I66G) Description This feature allows a user at any extension in the system to answer any outside,intercom, or transferred call ringing at an extension in a Pickup Group (where Gis a Pickup Group number from 1–4). In other words, when a call rings at anextension that is in a Pickup Gro...

Using System Phone To use Group Pickup when programmed on a button, press the programmed button. To use manually: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. Dial [ 6 ] [ 6 ] and a group number (1–4) to pick up a call ringing at any extension in the group. Standard Ph...

Hold Description This section explains how to place and retrieve calls on hold, using either the[ Hold ] button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line or pool while a call is onhold.) Related Features ■ ■ ■ ■ ■ System phone...

Using System Phone To put a call on hold, press [ Hold ]. The green light next to the [ Intercom ], line, or pool button winks. To retrieve a call that you put on hold: 1. Press the [ Intercom ], line, or pool button next to the winking green light. 2. If the handset is in the cradle, lift it up or ...

Programming To identify a hotline extension and its alert extension: 1. 2. 3. 4. 5. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 3 ]. At the Extension: prompt, enter the hotline extension number—see “Valid Entries” on the previous page. For example, to prog...

Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensionsto a Hunt Group. The system supports up to seven Hunt Groups; however, HuntGroup 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 ■ For instruc...

Considerations for Hunt Group 7 This Hunt Group is used exclusively for the extensions associated with the voicemessaging system hardware. Do not assign any other extensions to this group.A voice messaging system requires special hardware and set upprocedures—refer to “Voice Messaging Systems” in Ch...

Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a hometelephone by picking up an extension. (This is different from conferencing, inwhich the originator “pulls you into” the call.) Up to three system extensions canjoin a call on an outside line (for...

Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It isuseful for immediately redialing a busy number. Related Features You can use Save Number Redial to temporarily save the last number dialed. The difference between Last Number Redial and...

Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on specific lines. For example, you may want asecretary to answer calls on a manager’s line, but not to make any outgoingcalls on the line; in this case you ...

Programming To restrict an extension from making calls on a specific line: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 2 ]. At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 23...

Line Assignment (#301) Description This procedure applies to key extensions or to individual lines on pooled extensions. This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left ...

Considerations ■ ■ ■ ■ You cannot assign a line that belongs to a pool as an individual line on that pooled extension. A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you programanything else on the button. On sy...

Line Coverage Extension (#208) Description This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line. Related Features ■ ■ ■ ■ ■ ■ ■ ■ ■ An extension’s “owned” line is eligible for cover...

Programming To change the Line Coverage setting for an extension: 1. 2. 3. 4. 5. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 8 ]. Enter the desired line number. For example, to program line 24, press [ 2 ] [ 4 ]. Enter the number of the extension to be ass...

Line Ringing Description This Telephone Programming procedure determines how each outside line orpool assigned to an extension rings. A line or pool can ring immediately, ringwith a 20 second delay, or not ring at all. Delayed Ring is useful for backupcoverage on shared lines or pools, such as for s...

Examples ■ ■ Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to ImmediateRing and the lines at the users’ extensions to No Ring. (This is the factorysetting for Hybrid mode.) Receptionist Backup. If you want all cal...

Standard Phone To make an announcement over the loudspeaker paging system: 1. Lift the handset. You hear intercom dial tone. 2. Dial [ 7 ] [ 0 ]. 3. Speak into the handset. Your voice is heard through the loudspeaker paging system. For touch-tone phones only, if your loudspeaker paging system suppor...

Making Calls Description A user can make a call by dialing an outside phone number or an extensionnumber. There are also several ways to “speed dial” a number—see “RelatedFeatures” below. Hybrid Mode Only Making calls in Hybrid mode is the same as in Key mode except users can select a pool button ra...

If dialing restrictions are programmed for an extension, the system mayprevent a user at that extension from placing certain calls. For example, auser may not be allowed to dial 900 numbers from the extension. (Or anextension may be programmed to take incoming calls only, so the user cannot dial out...

To make an outside call using a specific pool: 1. Press the idle pool button (red and green lights are both off) or press [ Intercom ] plus the three-digit pool access code (880, 881, 882, or 883). 2. If desired, lift the handset. 3. Dial the phone number. To reserve a busy line or pool so your phon...

System Phone You can lift the handset or press [ Spkr ] before dialing, then: 1. Press an idle [ Intercom ] button (red and green lights are both off). You hear intercom dial tone, and the green light next to the [ Intercom ] button is on steady. 2. To ring the extension, dial the two-digit extensio...

Manual Signaling (F13XX or F13*XX) Description This feature applies only to PARTNER- and MLS-model phones. This feature lets you program a button on your PARTNER- or MLS-model phonethat you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a use...

Programming To program a Manual Signaling button: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press [ Feature ] [ 1 ] [ 3 ]. 5. Dial the two...

Using System Phone To turn off the message light: 1. Press the programmed button or press [ Feature ] [ 1 ] [ 0 ]. If you programmed the destination extension number on the button, themessage light for the destination extension goes off. Skip Step 2. 2. If no extension number was programmed on the b...

Using System Phone To turn on the message light: 1. Press the programmed button or press [ Feature ] [ 0 ] [ 9 ]. If you programmed the destination extension number on the button, the message light for the destination extension goes on. Skip Step 2. 2. If no extension number was programmed on the bu...

Valid Entries 1 = Active ✔ 2 = Not Active Programming To change the setting of the MUSIC ON HOLD jack: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 2 ]. 2. To activate or deactivate the MUSIC ON HOLD jack, press [ Next Data ] until the appropriate value ...

Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines and pools assigned to the phones of the users in the Night Service Group ring immediately...

Programming To program a Night Service button at extension 10: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 3 ]. 2. At this point: ■ ■ ■ ■ ■ ■ ■ If you want to assign Night Service to the first available button, press [ Next Data ] until a display simila...

Number of Lines (#104) Description This System Programming procedure determines in Key mode the number ofoutside lines that are automatically assigned to all system extensions; in Hybridmode, it determines the number of lines assigned to the main pool. (This number does not have to match the actual ...

Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See “Dialing Restrictions andPermissions” in Chapter 2 for a summary of calling restrictions. Related Features ■ ■ ■ ■ ■ ■ ■ This restr...

Programming To program an Outgoing Call Restriction button at extension 10: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 4 ]. 2. At this point: ■ ■ ■ ■ ■ ■ If you want to assign Outgoing Call Restriction to the first availablebutton, press [ Next Data ] ...

Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently dialed numbers for each extension. A Personal Speed Dial number can be dialed quickly by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the two-digit code fr...

Programming To program Personal Speed Dial numbers: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. Dial the number of the extension to be programmed with this feature. Select a two-digit code by pressing [ Feature ] and dialing two digi...

Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a PickupGroup. When a call rings at an extension in a Pickup Group, a user at any otherextension in the system can answer the ringing call by dialing the Pickup Groupcode. The Pickup Group feat...

Pool Access Restriction (#315) Description This procedure applies only to pooled extensions in Hybrid mode. This System Programming procedure restricts a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool. Forexample, you may want customer service r...

Programming To restrict an extension from making or receiving calls on all the lines in a specific pool: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 1 ] [ 5 ]. Enter the number of the extension to be programmed. For example, to program extensio...

Pool Extension Assignment (#314) Description This feature applies only to pooled extensions in Hybrid mode. This System Programming procedure identifies the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxilia...

Considerations ■ You cannot assign pool buttons to extension 10 or to any key extension. ■ The main pool buttons are always assigned to the two leftmost buttons onthe bottom row of a system phone. You cannot use Select Button (Setting 3) for the main pool (880) during Pool Extension Assignment progr...

Programming To change the assignment of lines to pools: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 7 ]. 2. Enter the first line to be programmed. For example, to program line 8, press [ 0 ] [ 8 ]. A display similar to the following appears: Lines to Po...

Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacyon and off, preventing or allowing other users to join calls at the user’s extensionas needed. Related Features ■ If Automatic Extension Privacy (#...

Using To access a PBX, central office, or Centrex feature (such as Call Waiting) whileactive on an outside line: System Phone 1. Press the programmed button or press [ Feature ] [ 0 ] [ 3 ]. 2. Enter the access code for the feature (if required). 3. To return to your original call, press the program...

Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the p...

Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear whilethey are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; it it is set to Not Active, callers hear silence unless Music On Hold is...

Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary DialingTimeout. You may need to change the length of the timeout if you have anyrotary lines and you are having trouble calling out on standard touch-tone phones. For example, if users dial s...

Send All Calls Description You can use the Call Coverage, VMS Cover, or Do Not Disturb buttons to sendintercom and transferred calls and outside calls on owned lines immediately either to the covering extension or to your voice mailbox. Related Features ■ ■ ■ ■ Using If Call Coverage is on and a cal...

Simultaneous Paging ( I*70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle system phones with speakers assigned to CallingGroup 1. Related Features ■ You must use Call...

Standard Phone To make an announcement over the loudspeaker paging system and the idle system phones with speakers in Calling Group 1: 1. Lift the handset.You hear intercom dial tone. 2. Dial [ ★ ] [ 7 ] [ 0 ]. 3 . Speak into the handset.Your voice is heard through the loudspeaker paging system and ...

SMDR Output Format (#610) Description Call reporting (often referred to as Station Message Detail Recording or SMDR)provides detailed tracking of telephone usage in a printed report. This SystemProgramming procedure allows you to specify whether a maximum of 15 digits or 24 digits is printed for dia...

SMDR Top Of Page (#609) Description Call reporting (often referred to as Station Message Detail Recording or SMDR)provides detailed tracking of telephone usage in a printed report. This SystemProgramming procedure notifies the system that the printer has been aligned to the top of a new page. Use th...

■ Stop. Your local bank-by-phone service requires that you enter a password before the account number. To program a Personal Speed Dial number or an Auto Dial button to call the bank at 555-7898, include a stop for manuallyentering the password, and continue with the account number (679 88),enter [ ...

Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dial pad to“lock” their extension. Later, the user enters the identical code to unlock theextension. Station Lock helps to preven...

If the code entered in Step 3 matches the code entered in Step 2, theextension is locked. On a button with lights, the green light changes to onsteady. On a display phone, the display shows ****. If the code entered in Step 3 does not match the code entered in Step 2,the extension remains unlocked. ...

Station Unlock (F22) Description This feature is available only at extension 10 or 11. This feature lets you unlock a specific user’s locked extension. Use this featurewhen a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock an extension. Considera...

System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Considerations Include leading zeros for single-digit months or da...

System Day (#102) Description This System Programming procedure sets the day of the week that appears onsystem display phones. Valid Entries 1 = Sunday ✔ 2 = Monday3 = Tuesday4 = Wednesday5 = Thursday6 = Friday7 = Saturday Programming To change the System Day: 1. Press [ Feature ] [ 0 ] [ 0 ] [ Syst...

System Password (#403) Description This feature is available only on PARTNER- and MLS-model phones. This System Programming procedure defines a four-digit password that users can enter from PARTNER- and MLS-model phones to override dialingrestrictions (if the extension has access to an outside line)...

System Reset—Programming Saved(#728) Description This System Programming procedure resets the system while retaining thecurrently programmed settings. Reset the system only when it fails to functioncorrectly after a power failure or down period. Related Features After a power failure or system reset...

System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the three-digit code from 600 th...

Using System Phone You can lift the handset or press [ Spkr ] before dialing: 1. If you want to call on a specific line, press the line button (or press [ Intercom ] [ 8 ] and the two-digit line number). If you want to call on a line in a specific pool at a pooled extension, pressthe pool button (or...

System Time (#103) Description This System Programming procedure sets the time that appears on systemdisplay phones. Considerations ■ Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leadi...

Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company. Related Fe...

Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside callover a rotary line. For example, a user may need to dial touch-tone digits whileon a call to a bank-by-phone service. Related Procedure...

Transferring Calls Description This section explains how to transfer calls using the [ Transfr ] button on a system phone or the switchhook on a standard phone. Transferring a call lets users“pass” a call from one extension to another. Users can transfer both outsidecalls and intercom calls to other...

■ Calls can be transferred to Calling Groups and Hunt Groups. ■ When you transfer a call from a display phone, the number to which you aretransferring the call briefly appears on the display. If a transferred call isunanswered, the number of the extension that is returning the transferred call also ...

Standard Phone ■ To pass a call to another extension: 1. While on a call, press the switchhook down once rapidly.You hear intercom dial tone. 2. Dial the extension number (or [ 7 ] [ 7 ] and a Hunt Group number or [ 7 ] and a Calling Group number) to which you want the call transferred. 3. When some...

Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are notanswered. This System Programming procedure can be used to identify adifferent return extension for the extension that transfers a call. Related Features ■ You can use Transf...

Programming To change the Transfer Return Extension for a specific extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 6 ]. 2. Dial the number of the originating extension. 3. Dial the number of the extension to which the call should return if it is ...

Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features ■ ■ ■ ■ By default, transferred calls return to the originating e...

VMS Cover (F15) Description Related Features This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their...

Programming To program a VMS Cover button: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. 4. Press [ Feature ] [ 1 ] [ 5 ]. 5. Program...

VMS Cover Rings (#117) Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensionsprogrammed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox. Related Features...

VMS Hunt Schedule (#507) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside linesassigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, onlyduring Day operation (Night Service is off), or only d...

Voice Interrupt On Busy (#312) Description Related Features This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercomcall that lets a user (the originat...

Voice Interrupt On Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voiceinterrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt On Busy (#312...

Voice Mailbox Transfer (F14) Description Related Features This feature applies only if you have a voice messaging system. It isavailable only on system phones. This feature lets a system phone user transfer a caller directly to a specificextension’s voice mailbox, in order for the caller to leave a ...

Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone atextension 10 to be used for scheduling wake up (or reminder) calls for systemextensions. When a wake up call is scheduled, the system makes an intercomcall to the target extension at...

Troubleshooting 6 Contents When You Need Help 6-1 Power Failure Operation 6-1 Problems with System Phones 6-2 ■ ■ ■ ■ ■ ■ ■ System Phone Does Not Ring 6-2 System Phone Does Not Work 6-3 Display Shows Only 16 Characters Per Line 6-4 Display is Incorrect 6-4 Display Does Not Show Caller ID Name/Number...

Contents Problems with Auxiliary Equipment 6-14 ■ Standard Device Does Not Answer 6-14 ■ Standard Device Does Not Dial Out Properly 6-14 ■ Poor Transmission Quality on Modem 6-14 ■ Call Records Wrap on SMDR Printout 6-14 ■ Zeroes Print in Station or Duration Field on SMDR Printout 6-15 System Proble...

Troubleshooting 6 When You Need Help If you have a problem with your system, you may be able to solve it by followingthe appropriate troubleshooting procedures described in this chapter. If not,you can call for help: in the continental U.S., call the hotline at 1 800628-2888; outside the continental...

The system can stay programmed for approximately four days after it stopsreceiving power. After four days elapse, all of the system’s programmedsettings return to the factory settings. The following sections describe various difficulties that might occur, possiblecauses for the difficulty, and proce...

System Phone Does Not Work Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER II Communications System Installation guide for instructions. ■ If the phone works properly, the problem...

Display Shows Only 16 Characters Per Line Possible Cause: Processor module is not R 4.1. What to do: Check the release number on the processor module. ■ If the processor module release number is lower than 4.1, the display shows amaximum of 16 characters per line. ■ If the processor module release n...

Problems with Standard Phones Standard Phone Does Not Ring Possible Cause 1: Ringer is turned off. What to do: Turn on the ringer ■ If the phone rings, the problem is solved. ■ If the phone still does not ring, go to Possible Cause 2. Possible Cause 2: Call Forwarding is turned on. What to do: Check...

Standard Phone Rings Back After Intercom Call with No One at Other End Possible Cause 1: The switchhook is accidentally pressed and released, causing a call toring back. What to do: Be sure that the handset is always replaced carefully. If the problem is notsolved, go to Possible Cause 2. Possible C...

Other Problems with Phones Trouble Making Outside Calls Trouble making outside calls could be one of the following: ■ You hear a dial tone, but the dial tone continues as you try to dial. ■ You hear a dial tone, which cuts off when you dial, but the line does not ring. ■ You hear a busy signal as yo...

Possible Cause 5: Local phone company is not accurately receiving the dialing signals. What to do: Isolate the problem. Use the telephone to make calls on different lines. Then,make calls on different phones using the same line. ■ If you cannot make calls from one phone on all lines, follow the proc...

Possible Cause 6: One or more local phone company lines in the pool are faulty. What to do: At extension 10, try to access each individual line assigned to the pool. ■ If the lines accessed from individual line buttons on extension 10 are still faulty, referto Possible Cause 7 in “Other Problems wit...

Trouble Hearing Called Party Answer Possible Cause 1: If you are using a speakerphone, there may be environmental factors that affect the performance of the speaker or microphone (for example, too much background noise). What to do: See “Speakerphone Performance Tips” in Chapter 3 for suggestions on...

Problems with Combination Extensions Phone Does Not Work Properly Possible Cause 1: Ringer equivalents are too high for the extension. What to do: Be sure the total of the two devices’ Ringer Equivalence Numbers (REN) doesnot exceed 2.0. If it does, unplug one of the devices. ■ If the phone works pr...

Problems with Auxiliary Equipment Standard Device Does Not Answer Possible Cause: A standard device (such as a fax machine or answering machine) doesnot answer intercom calls or transferred calls because it does not recognize the distinctiveringing pattern used by the system. What to do: Change the ...

Zeroes Print in Station or Duration Field on SMDR Printout Possible Cause: If zeroes print in the Station field, a caller is hanging up before someoneanswers the call. If zeroes print in the Duration field, the user is attempting to answer a callbut disconnecting it inadvertently. What to do: If zer...

Call on Hold Hangs Up, but Line Does Not Disconnect Possible Cause 1: Hold Disconnect Time setting is too long. What to do: Change Hold Disconnect Time (#203) from Long to Short. ■ If abandoned calls on hold are disconnected, the problem is solved. ■ If abandoned calls on hold still do not disconnec...

Multiple Phones Dead: No Dial Tone or Lights Possible Cause 1: The LED on one system module is out. What to do: If the green LED on the front of a module is out, try reseating the module inthe control unit. ■ If the LED lights, the problem is corrected. ■ If the problem remains, call the hotline.* P...

Specifications A Capacities System 206 Module Extension Jack ■ 24 outside lines via line jacks on ■ 2 outside lines ■ Maximum 2 devices per extension four 206 plus four 400 modules ■ 6 extensions jack, total REN on jack not to ■ 48 extensions via extension jacks exceed 2.0* (System phone REN on eigh...

Maintenance, Repair,and Ordering Information B Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: ■ ■ ■ Keep the system modules in an area free of dust, smoke, and moisture, and do not block the...

In-Warranty Repairs If you purchased or leased your system directly from Lucent Technologies,Lucent Technologies will repair it free of charge during the one-year warrantyperiod. Simply call the hotline and ask for service. Business-Day service is standard during the warranty period for both the con...

If you purchased your system directly from Lucent Technologies, LucentTechnologies will perform warranty repair in accordance with the terms andconditions of the specific type of Lucent Technologies maintenance coverage you selected. A written explanation of Lucent Technologies’ types of maintenance...

Product Ordering Information Reference Materials In addition to this guide, the following materials are available (the order numbersare in parentheses): ■ ■ ■ ■ ■ ■ ■ ■ System Planner (518-455-338) provides the forms needed to plan andrecord how your system and telephones are to be programmed. Insta...

To use Table B-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it. System Modules and Wiring: SOURCE (U.S.) Lucent Lucent Lucent Lucent Technologies Technologies Technologies Technologies Catalog Sales Authorized National Parts Sales Office Dealer Sales Center (800...

FCC and IC Information C Federal Communications Commission(FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful inter...

Speed Dial Form D Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and PersonalSpeed Dial numbers, see Chapter 5. We suggest that y...

PARTNER® II Communications System To Dial ● On a system phone, press [ Feature ] + Code ● On a standard phone, press [ # ] + Code while receiving intercom dial tone. System Speed Dial Numbers Code Name/Company ★ Telephone Number 634 Code Name/Company ★ Telephone Number 600 Code Name/Company ★ 667 Te...

PARTNER® II Communications System To Dial ● On a system phone, press [ Feature ] + Code ● On a standard phone, press [ # ] + Code while receiving intercom dial tone. Personal Speed Dial Numbers Extension Code Name/Company Telephone Number 80 81 Code 82 83 84 85 86 87 96 89 To program Personal Speed ...

PARTNER-34D Overlay MLS-6 Phone MLS-18D/12D/12 Phone MLS-34D Phone Figure E-1. Programming from a PARTNER-34D Phone E-2 Programming Mixed Telephone Types

Glossary B A Account code A code of up to 16 digits that is associated with incoming or outgoing telephone calls. Entry of an account code may be optional or forced. Ifentered, an account code appears on the call record for a call. See also Call report, Forced Account Code Entry, and Forced Account ...

Index A AA Extensions (#607), 5-3Abbreviated Ringing (#305), 5-4Accessories, B-5 - B-7Account Code Entry, 5-5 - 5-7, 5-90, 5-92Adding lines and extensions, 2-6, 2-7Allowed List Assignments (#408), 5-8Allowed Phone Number Lists (#407), 5-9 - 5-10Amplified handset, 4-3, B-7Answering a call at your ext...

System phones (continued) speaker, 3-6using, 3-1, 3-13wireless, 3-3, B-4, B-7 System Planner, B-4System problems, 6-15 - 6-17System programming (see also Programming) changing, 2-6, 2-14 for PBX/Centrex support, 2-8 general instructions, 2-14individual procedures, 5-1initial, 2-3methods of, 2-18opti...

Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO ENTER PROGRAMMING MODE TO PROGRAM ANOTHER FEATURE DIAL the new extension’s number PRESS [ Feature ] [ 0 ] [ 0 ] AT THE SAME EXTENSION TO ERASE A FEATURE...

System Features Continued GROUP HUNTING–RING/VOICE SIGNAL For ringing the first available extension: PRESS a programmable button (p. 5-99) PRESS left [ Intercom ] [ 7 ] [ 7 ] DIAL a Hunt Group number (1-7) For voice signaling the first available extension: PRESS a programmable buttonPRESS left [ Int...

System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM TO END SYSTEM PROGRAMMING TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH PROGRAMMING PRESS [ Feature ] [ 0 ] [ 0 ] PROGRAMMING PROCEDURES AVAILABLE SETTINGS PRE...

SYSTEM RESET – PROGRAMMING SAVED (p. 5-181) IMPORTANT: Using this procedure disconnects any active calls but retains system settings. Use it only if the system fails to function correctly after a power failure or down period.DIAL #728 Extensions POOL EXTENSION ASSIGNMENT DIAL #314 (p. 5-154) LINE AS...

Lucent Technologies 518-455-334 Comcode 107879231 Issue 2 August 1996