Lucent Technologies 101-1620-005 - Manual

Contents vii 101-1620-005 Chapter 1 Introducing Octel Unified Messenger Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

101-1620-005 1-1 1-1 1 Introducing Octel Unified Messenger This chapter introduces Octel Unified Messenger and discusses the following topics: n Octel Unified Messenger product features. n The “unified mailbox” concept. n Networked components of the Octel Unified Messenger environment. n Benefits of...

Octel Unified Messenger Concepts & Planning Guide 1-2 101-1620-005 Introduction Today e-mail, voice mail, and fax are established as strategic, enabling technologies at companies large and small. As a result, people are receiving both a larger volume and more types of messages than ever before. ...

Introducing Octel Unified Messenger 101-1620-005 1-3 Product features OMD uses the next-generation client/server messaging system Microsoft Exchange Server to deliver a truly unified messaging architecture that meets the mission-critical demands of even the largest organization. Specific features of...

Octel Unified Messenger Concepts & Planning Guide 1-4 101-1620-005 The unified mailbox For each Octel Unified Messenger subscriber, all voice mail, telephone answering, e-mail, fax, and data messages (including documents and forms) are stored in the unified mailbox. Messages can be viewed, liste...

Introducing Octel Unified Messenger 101-1620-005 1-5 Telephone user interface Subscribers can access their unified mailbox from a telephone user interface to do the following: n Send and receive voice messages. n Play back voice messages. n Listen to e-mail messages, using TTS conversion. n Forward ...

Octel Unified Messenger Concepts & Planning Guide 1-6 101-1620-005 Networked components Figure 1-2 shows the networked components of the Octel Unified Messenger environment. 1 PBX 2 Telephone user interface 3 Fax (optional) 4 Octel voice server 5 Fax server (optional) 6 PC user interface 7 LAN 8...

Introducing Octel Unified Messenger 101-1620-005 1-7 Voice server The voice server is a Windows NT-based system that is the integral link between the LAN and the telephone network. It performs the following functions: n Answers PBX-forwarded telephone calls. n Plays personalized greetings. n Records...

Octel Unified Messenger Concepts & Planning Guide 1-8 101-1620-005 can generate reports summarizing voice mail activity using the Octel Unified Messenger Reporting Tool application. Fax server The fax server is a third-party component to which the voice server delegates all functionality related...

Introducing Octel Unified Messenger 101-1620-005 1-9 Access to faxes using the TUI The telephone user interface recognizes messages of the message type IPM.NOTE.FAX. If a fax server does not support this message type, Octel Unified Messenger does not classify messages as faxes but only as e-mail mes...

Octel Unified Messenger Concepts & Planning Guide 1-10 101-1620-005 LAN The LAN provides a high-speed (minimum 10 Megabit per second switched) connection between servers and client systems. Octel Unified Messenger supports Ethernet and token ring based LAN topologies. Octel Unified Messenger tak...

Introducing Octel Unified Messenger 101-1620-005 1-11 Benefits summary Octel Unified Messenger provides the following benefits to your organization. Subscriber convenience With Octel Unified Messenger, subscribers can: n Store all messages in one place, regardless of the message type. n Access voice...

101-1620-005 2-1 2-1 2 Sizing the system This chapter discusses the main points to consider when sizing the hardware for Octel Unified Messenger. It contains information about: n Voice mail domain design rules. n Establishing the number of voice ports required. n Calculating the number of voice serv...

Sizing the system 101-1620-005 2-3 Design rules for voice mail domains Designing voice mail domains (VMDs) is very similar to designing domains in Microsoft NT. When designing Octel Unified Messenger voice mail domains, the following rules must be observed. n Each voice server can belong to one voic...

Octel Unified Messenger Concepts & Planning Guide 2-4 101-1620-005 Sizing ports Accurate port sizing is critical to the successful implementation of any voice processing application. A careful analysis of system traffic patterns must be made. Specifically, the volume of calls generated by intern...

Sizing the system 101-1620-005 2-9 Calculating the number of voice servers required Having established the total number of voice ports, it is possible to calculate the minimum number of voice servers needed. The minimum number of servers is equal to the total number of ports needed, divided by the n...

Octel Unified Messenger Concepts & Planning Guide 2-14 101-1620-005 Evaluating the additional network traffic Implementing Octel Unified Messenger results in the flow of voice data over the organization’s data network. This section provides the information required to calculate the additional ne...

Octel Unified Messenger Concepts & Planning Guide 2-16 101-1620-005 Using Octel Unified Messenger via slow network connections Octel Unified Messenger applications move voice messages between Octel Unified Messenger client systems and: n Octel Unified Messenger voice servers. n Octel Unified Mes...

Sizing the system 101-1620-005 2-17 Using the telephone Voice messages can be played back and recorded using the telephone. Playing back voice messages When playing back a voice message, the message is moved from the Exchange server to a telephone via the voice server. The playback is not affected b...

Sizing the system 101-1620-005 2-21 Requirements for third-party fax server interoperability with Octel Unified Messenger The following are the requirements for third-party fax server interoperability with Octel Unified Messenger: n Octel Unified Messenger version 2.0 or higher must be installed. n ...

Octel Unified Messenger Concepts & Planning Guide 2-22 101-1620-005 Routing inbound fax calls to the third-party fax server Like voice calls, fax calls placed to a subscriber’s extension are redirected to the Octel Unified Messenger voice server when these calls encounter a ring-no-answer or bus...

101-1620-005 3-1 3-1 3 System architecture This chapter introduces the Octel Unified Messenger system architecture and describes some of its key concepts, such as the voice mail domain (VMD) and addressing mechanisms. This chapter also contains a list of the main system components, including client,...

Octel Unified Messenger Concepts & Planning Guide 3-2 101-1620-005 Introduction This section introduces the concept of a voice mail domain, as well as the various methods that subscribers can use to address voice messages. Voice mail domain An Octel Unified Messenger voice mail domain is a group...

Octel Unified Messenger Concepts & Planning Guide 3-4 101-1620-005 Addressing messages When sending voice messages, subscribers enter recipients’ addresses differently depending on whether they use the PC user interface or the telephone user interface. From the PC user interface A subscriber can...

System architecture 101-1620-005 3-5 System components The system components of Octel Unified Messenger are classified in three categories: n Client components n Server components n Telephony components Client components The client applications enable subscribers and administrators to access Octel U...

Octel Unified Messenger Concepts & Planning Guide 3-8 101-1620-005 Server components Octel Unified Messenger adds two types of servers, the voice server and the tracing server, to the Microsoft Exchange Server environment. Voice server An Octel Unified Messenger voice server provides or supports...

Octel Unified Messenger Concepts & Planning Guide 3-10 101-1620-005 PBX integration Callers who are forwarded to a voice server can leave a message for the called party without additional intervention. This is made possible through the integration of the PBX or Centrex with the Octel Unified Mes...

Octel Unified Messenger Concepts & Planning Guide 3-12 101-1620-005 Audio encoding formats Octel Unified Messenger supports the following audio encoding formats: n ADPCM audio encoding format. This is a high quality audio encoding algorithm with a coding rate of 32 kilobit per second. n Global S...

101-1620-005 4-1 4-1 4 Designing addressing schemes This chapter introduces different forms of addressing and describes the following addressing schemes: n Local mailbox number. n Dial-by-Name. n Numeric addresses.

Designing addressing schemes 101-1620-005 4-3 Local mailbox numbers Local mailbox numbers are used to address any Octel Unified Messenger subscriber in a voice mail domain from the telephone user interface. Traditional voice mail systems typically use this form of addressing. Within a voice mail dom...

Designing addressing schemes 101-1620-005 4-5 Numeric addresses A numeric address enables subscribers to address any Octel Unified Messenger recipient in an organization. Every Octel Unified Messenger recipient must be assigned a unique numeric address. The numeric address allows a subscriber to sen...

Octel Unified Messenger Concepts & Planning Guide 5-2 101-1620-005 Introduction to OctelNet ™ OctelNet is a networking application that allows users on one OMD system to exchange messages with users on other OMD systems. For example, organizations already using OMD’s Octel system can provide int...

Providing interoperability with existing Octel servers 101-1620-005 5-3 OctelNet Messaging Features When sending or receiving messages via OctelNet, subscribers can: n Mark messages as urgent. n Request message confirmation. n View envelope information. n Reply to messages. n Address messages by spe...

Octel Unified Messenger Concepts & Planning Guide 5-4 101-1620-005 Designing an OctelNet addressing scheme For messages to be sent via the OctelNet gateway, the administrator must set up an OctelNet addressing scheme. If required, multiple addressing schemes can be set up for a single OctelNet n...

Providing interoperability with existing Octel servers 101-1620-005 5-5 OctelNet addressing scheme design rules When designing OctelNet addressing schemes, the following rules must be observed. n The mailbox length must be greater than or equal to 3 digits. n The additional digits must be less than ...

Octel Unified Messenger Concepts & Planning Guide 5-6 101-1620-005 Sample addressing schemes Table 5-1 shows examples of valid OctelNet address schemes. Table 5-2 shows examples of invalid OctelNet multiple addressing schemes. Table 5-1. Valid OctelNet multiple addressing schemes Addressing sche...

Providing interoperability with existing Octel servers 101-1620-005 5-7 Addressing OctelNet messages OctelNet addresses provide a means of sending voice messages to recipients on a voice messaging server that supports OctelNet networking, such as any OMD Octel Message Server. Addressing OctelNet mes...

Octel Unified Messenger Concepts & Planning Guide 5-8 101-1620-005 Providing single-site interoperability Although OctelNet is generally used to link multiple sites, it can also be used to exchange messages between Octel Unified Messenger subscribers and Octel message server users at the same si...

Octel Unified Messenger Concepts & Planning Guide 6-2 101-1620-005 Connecting with the PBX Using the Voice Mail System Configuration application, an administrator can specify the parameters necessary to enable PBX integration to the voice server. See the Octel Unified Messenger documentation for...

Connecting with the PBX and establishing security rules 101-1620-005 6-3 Establishing security rules Octel Unified Messenger offers several features that reduce the risk of fraudulent long distance charges, unintended disclosure of confidential information, and decreased performance of the voice ser...

101-1620-005 A-1 A Appendix A - Sizing for ports This appendix gives guidelines for estimating how many users can be supported with a given number of voice ports.

Octel Unified Messenger Concepts & Planning Guide A-2 101-1620-005 Calculating the number of supported subscribers Table A-1 through Table A-18 can be used as guidelines for estimating how many users can be supported with a given number of ports, based on average daily port usage per subscriber....

101-1620-005 B-1 B Appendix B - Grade of service This appendix illustrates the maximum amount of busy hour traffic supported by a given number of ports for each grade of service (GOS).

Octel Unified Messenger Concepts & Planning Guide B-2 101-1620-005 Calculating busy hour traffic Table B-1 through Table B-4 show the maximum amount of busy hour traffic supported by a given number of ports for each grade of service. Note: Erlangs, CCS, and minutes are three different measures o...

101-1620-005 GL-1 Glossary access control list A list of people in a voice mail domain who have access to Octel Unified Messenger applications and tools. AccuCall+ A Rhetorex utility for Windows NT and Windows 95 that allows you to build and edit tone tables. Adaptive Differential Pulse Code Modulat...

IN-1 101-1620-005 Index A access control list, definition GL-1 account security 6-3 AccuCall+, definition GL-1 additional digits, OctelNet 5-4 addressing designing addressing schemes 4-2 OctelNet addressing schemes 5-4 Dial-by-Name 4-4 local mailbox numbers 4-3 messages using PC user interface 3-4 t...