Page 8 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of proce...
Page 10 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 11 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark Support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 12 - Printer configurations
4 3 2 1 5 1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 203.2 mm (8 in.) 4 Rear 203.2 mm (8 in.) 5 Top 800 mm (31.49 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until ne...
Page 13 - Basic model
Basic model 1 2 3 4 5 6 7 1 Display 2 Automatic document feeder (ADF) 3 ADF tray 4 ADF bin 5 Standard bin 6 Multipurpose feeder 7 Standard 550 ‑ sheet tray Learning about the printer 13
Page 14 - Configured model; Using the Embedded Web Server
Configured model 1 2 3 1 Optional 250 ‑ sheet tray 2 Optional 550 ‑ sheet tray 3 Optional stapler Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers. If the printer is installed on a network, then you can use the Embedded Web...
Page 15 - Understanding the basic functions of the scanner; Using the ADF
3 Press Enter . The Embedded Web Server page appears. Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. • Send a fax using the printer control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and ...
Page 16 - Understanding the printer control panel; Using the printer control panel
Understanding the printer control panel Using the printer control panel 1 2 3 4 5 6 7 8 Use the To 1 Printer control panel • View the printer status and messages. • Set up and operate the printer. 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. Do the followi...
Page 17 - Understanding the home screen
Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention....
Page 18 - Features
Touch To 5 FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server. 6 Arrows Scroll up or down. 7 Forms and Favorites Quickly find and print frequently used online forms. 8 Menu icon Access the printer menus. Note: The menus are available only when the printer ...
Page 19 - Using the touch-screen buttons
Feature Description Warning If an error condition occurs, then this icon appears. Status message bar • Show the current printer status such as Ready or Busy . • Show printer conditions such as Toner Low or Cartridge Low . • Show intervention messages so the printer can continue processing. Printer I...
Page 20 - Other touch-screen buttons
Other touch-screen buttons Touch To Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen. Understanding the printer control panel 20
Page 21 - Setting up and using the home screen applications; Finding the IP address of the computer; For Windows users; In Windows 8; In Windows 7 or earlier; For Macintosh users
Setting up and using the home screen applications Notes: • Your home screen may vary, depending on your home screen customization settings, administrative setup, andactive applications. Some applications are supported only in select printer models. • There may be additional solutions and application...
Page 22 - Finding the IP address of the printer
3 Click Advanced > TCP/IP . 4 Look for IPv4 Address . Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Net...
Page 23 - Understanding the different applications; Activating the home screen applications; Finding information about the home screen applications; Setting up Forms and Favorites
Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy”on page 24. Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 109. Forms and Favorites Quick...
Page 24 - Setting up Card Copy
Use To Streamline work processes by letting you quickly find and print frequently used online forms directlyfrom the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is s...
Page 25 - Using MyShortcut; Setting up Multi Send
3 Change the default scanning options, if necessary. • Default tray —Select the default tray to be used for printing scan images. • Default number of copies —Specify the number of copies that should automatically print when the application is used. • Default contrast setting —Specify a setting to in...
Page 26 - Setting up Scan to Network
1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The printer IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Mu...
Page 27 - Setting up Remote Operator Panel; Exporting and importing a configuration
To use the application, touch Scan to Network on the printer home screen, and then follow the instructions on the printer display. Setting up Remote Operator Panel This application shows the printer control panel on your computer screen and lets you interact with the printer controlpanel, even when ...
Page 29 - Additional printer setup; Installing internal options; Available internal options
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 30 - Accessing the controller board
Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any ot...
Page 31 - Installing a memory card
2 1 3 4 1 Memory card connector 2 Option card connector 3 Printer hard disk connector 4 Lexmark Internal Solutions Port connector 4 Close the shield, and then the access door. 1 2 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware...
Page 33 - Installing an optional card
Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...
Page 35 - Installing an Internal Solutions Port
Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after se...
Page 41 - Installing a printer hard disk
13 Close the controller board shield. 14 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating availableopt...
Page 44 - Removing a printer hard disk
Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, ...
Page 45 - Installing hardware options; Order of installation
Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices...
Page 48 - Setting up the printer software; Installing the printer software; Updating available options in the printer driver
Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the software, then uninstallthe current software first. • Close all open software programs before installing the printer software. • For Macinto...
Page 49 - Attaching cables
In Windows 7 or earlier a Click or click Start , and then click Run . b In the Start Search or Run dialog, type control printers . c Press Enter , or click OK . 2 Depending on your device, do either of the following: • Press and hold the printer you want to update. • Right ‑ click the printer you wa...
Page 51 - Preparing to set up the printer on an Ethernet network
Networking Notes: • Purchase a MarkNet TM N8350 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with theadapter. • A Service Set Identifier (SSID) is a name assigned to...
Page 53 - Preparing to set up the printer on a wireless network
– This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click + , and then navigate to: AppleTalk > select your printer > Add Preparing to set up the printer on a wireless network Notes: • Make sure your wireless ...
Page 54 - Connecting the printer using the Wireless Setup Wizard; Connecting the printer to a wireless network using Wi; Using the Push Button Configuration method
– To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation thatcame with the access point, see the Embedded Web Server associated with the access point, or consult yoursystem support person. Connecting the printer using the Wireless Setup Wizard Before you beg...
Page 55 - Using the Personal Identification Number (PIN) method
Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi ‑ Fi Protected Setup > Start PIN Method 2 Copy the eight ‑ digit WPS PIN. 3 Open a Web browser, and then type the I...
Page 57 - Setting up serial printing
6 Type the new IP address in the “Printer Name or IP Address” field. 7 Click OK > Close . For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of ...
Page 59 - Verifying printer setup; Printing a menu settings page
f Click OK , and then close all the dialogs. g Print a test page to verify printer installation. Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set upcorrectly by printing the following: • Menu settings page —Use ...
Page 60 - Loading paper and specialty media; Setting the paper size and type
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 238 and “Storing paper” on page 79. Setting the paper size and type From the home screen, navigate to: > Paper Menu &...
Page 65 - Loading the multipurpose feeder
6 Insert the tray. 7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded inthe tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder w...
Page 70 - Using the standard bin and paper stop
• Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self ‑ stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and paper type...
Page 71 - Linking and unlinking trays; Creating a custom name for a paper type
Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked traybecomes empty, paper feeds from the next linked tray. We recommend giving all unique paper, such as letterhead anddifferent colored plain papers, a different ...
Page 72 - Assigning a custom paper type; Configuring a custom name
Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Select a custom name, and then type a custom paper type name. 3 Touch . 4 Touch Custom Types , and then verify that the new custom paper type name has replaced the custom name. Assigning a custom...
Page 74 - Paper and specialty media guide; Using specialty media; Tips on using letterhead
Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or printer control panel. • Flex, fan, and straighten specialty media before loading it. • The printer may print at a reduced speed to prevent damage to the fuser. • For more informa...
Page 75 - Tips on using labels
• To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Have windows, holes, perforations, cutouts, or embossing – Have metal clasps, string ties, or folding bars – Have an interlocking design – Have postage ...
Page 76 - Tips on using card stock; Paper guidelines; Paper characteristics; Weight
Tips on using card stock Card stock is heavy, single ‑ ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use beforebuying large quantities. • From t...
Page 77 - Fiber content; Unacceptable paper
Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes thatcan degrade its performance. Condition pape...
Page 78 - Selecting preprinted forms and letterhead
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Us...
Page 79 - Storing paper; Supported paper sizes, types, and weights; Supported paper sizes
Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Mostlabel manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with rela...
Page 81 - Supported paper types and weights; Paper sizes, types, and weights supported by the optional finisher
Supported paper types and weights The standard tray supports 60–90 ‑ g/m 2 (16–24 ‑ lb) paper weights. The optional tray supports 60–120 ‑ g/m 2 (16–32 ‑ lb) paper weights. The multipurpose feeder supports 60–163 ‑ g/m 2 (16–43 ‑ lb) paper weights. Paper type 250 ‑ or 550 ‑ sheet tray Multipurpose f...
Page 84 - Printing; Printing forms and a document; Printing forms; Adjusting toner darkness
Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information thatis regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Settingup Fo...
Page 85 - Printing from a mobile device; Printing from a flash drive
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quali...
Page 86 - Supported flash drives and file types
Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted. • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then theprinter ignores the flash drive. • If you insert the flash drive while the printer is processin...
Page 87 - Printing confidential and other held jobs; Storing print jobs in the printer
Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png • .fls Printing confidential and other he...
Page 88 - Modifying confidential print settings
2 Touch Submit . Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print . 2 Click P...
Page 89 - Printing information pages; Printing a font sample list; Canceling a print job; Canceling a print job from the printer control panel
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Configuration > Other Settings tab > Security > Confidential Print Setup . 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the ...
Page 91 - Copying; Making copies; Making a quick copy; Copying using the ADF
Copying Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such as magazineclippings). Making copies Making a quick copy 1 Load an ...
Page 92 - Copying using the scanner glass; Copying photos; Copying on transparencies
3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It If you have...
Page 93 - Copying on letterhead; Customizing copy settings; Copying to a different size
3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and...
Page 94 - Example 1: Copying on mixed paper sizes
Making copies using paper from a selected tray 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place...
Page 97 - Placing separator sheets between copies
Collated Not collated 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scann...
Page 98 - Creating a custom copy job
Notes: • Make sure to set the paper size to letter, legal, A4, or JIS B5. • Make sure to set the copy size to 100%. 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo pape...
Page 99 - Placing information on copies; Placing a header or footer on pages; Canceling a copy job; Canceling a copy job while the original document is in the ADF
Placing information on copies Placing a header or footer on pages 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into ...
Page 100 - Canceling a copy job while pages are being printed; Understanding the copy options; Copy from; Copy to; Scale
Canceling a copy job while pages are being printed 1 From the home screen, touch Cancel Job , or press on the keypad. 2 Touch the job you want to cancel. 3 Touch Delete Selected Jobs . Understanding the copy options Copy from This option opens a screen where you can select the paper size of the orig...
Page 102 - Setting up the printer to e-mail; Setting up the e-mail function; Configuring e
E-mailing Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such as magazineclippings). You can use the printer to e ‑ mail scanne...
Page 103 - Creating an e-mail shortcut; Creating an e-mail shortcut using the Embedded Web Server
3 Enter the appropriate information, and then click Submit . Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP ...
Page 104 - Sending an e-mail using the printer control panel; Sending an e
E-mailing a document You can use the printer to e ‑ mail scanned documents to one or more recipients in a number of ways. You can type the e ‑ mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen. For mor...
Page 105 - Customizing e-mail settings; Adding e-mail subject and message information
Sending an e ‑ mail using the address book 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place the...
Page 106 - Understanding the e-mail options; Subject
3 From the home screen, navigate to: E-mail > Recipient(s) > type the e ‑ mail address > Done > Send as 4 Touch the button that represents the file type you want to send. • PDF —Create a single file with multiple pages. • Secure PDF —Create an encrypted PDF file that protects the file co...
Page 109 - Setting up the printer to fax
Faxing Note: Fax capabilities may not be available on all printer models. Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such a...
Page 110 - Initial fax setup; Using the printer control panel for fax setup
Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...
Page 111 - Choosing a fax connection; Scenario 1: Standard telephone line; Setup 1: Printer is connected to a dedicated fax line
Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 112 - Setup 2: Printer is sharing the line with an answering machine
Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 116 - Scenario 3: VoIP telephone service
Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active. You may need to p...
Page 117 - Scenario 4: Digital telephone service through a cable provider; Setup 1: Printer is connected directly to a cable modem
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port ...
Page 121 - Connecting the printer to a wall jack in Germany
Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Connect the printer to any of the N ports. PHONE LINE N F N 1 Connect one end of the telephone cable that...
Page 122 - Connecting to a distinctive ring service
3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices asshown. Note: Do not remove the adapter plug from the port of the printer if you are connecting to a serial or cascaded telephone system. Connecting to a distinctive ring service A distinctive...
Page 123 - Sending a fax; Sending a fax using the printer control panel
Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numberssepa...
Page 124 - Sending a fax using the computer; Sending a fax using a shortcut number
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, touch Fax . 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number , and then enter the recipient's...
Page 126 - Creating shortcuts
4 Specify the time the fax will be transmitted, and then touch . The time is increased or decreased in 30 ‑ minute increments. 5 Touch Fax It . Note: The document is scanned and then faxed at the scheduled time. Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Ass...
Page 127 - Customizing fax settings; Changing the fax resolution
Customizing fax settings Changing the fax resolution 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray....
Page 128 - Blocking junk faxes; Canceling an outgoing fax; Canceling a fax while the original documents are still scanning; Holding and forwarding faxes; Holding faxes
Blocking junk faxes 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then t...
Page 129 - Forwarding a fax; Understanding the fax options; Content
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog ...
Page 132 - Using Scan to Network; Creating an FTP shortcut using the Embedded Web Server
Scanning You can use the printer to send a file to an FTP address. You can type the e ‑ mail address, use a shortcut number, or use the address book. You can also use the Multi-send or MyShortcut application from the printer home screen. Formore information, see the "Activating the home screen a...
Page 133 - Creating an FTP shortcut using the printer control panel; Scanning to an FTP address; Scanning to an FTP address using the printer control panel
Creating an FTP shortcut using the printer control panel 1 From the home screen, navigate to: FTP > FTP > type the FTP address > > type a name for the shortcut > Done 2 Verify that the shortcut name and number are correct, and then touch OK . Notes: • If the name or number is incorrec...
Page 134 - Scanning to a computer or flash drive; Scanning to a computer using the Embedded Web Server
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: FTP > FTP > > type the name of the recipient > Search 4 Touch the name of the recipient. Note: To se...
Page 135 - Setting up Scan to Computer
4 Select a location on your computer where you want to save the scan image. 5 Type a scan name, and then a user name. Note: The scan name is the name that appears in the Scan Profile list on the display. 6 Click Submit . Note: Clicking Submit automatically assigns a shortcut number. You can use this...
Page 136 - Scanning to a flash drive
3 Select your printer from the list. Note: To identify your printer, print a network setup page, and then look for “Fully Qualified Domain Name” in the TCP/IP section. 4 Click Next > Close . 5 Depending on your device, do either of the following:. • Press and hold the printer you want to configur...
Page 137 - Using the ScanBack Utility; Understanding the scan options; FTP
Using the ScanBack Utility You can use the Lexmark ScanBack TM Utility instead of the Embedded Web Server to create scan ‑ to ‑ computer profiles. The ScanBack Utility can be downloaded from the Lexmark Web site at http:\\support.lexmark.com . 1 Set up your scan ‑ to ‑ computer profile: a Launch the...
Page 140 - Understanding the printer menus; Menus list
Understanding the printer menus • “Menus list” on page 140 • “Paper menu” on page 141 • “Reports Menu” on page 151 • “Network/Ports menu” on page 152 • “Security menu” on page 161 • “Settings menu” on page 166 • “Help menu” on page 210 Menus list Paper Menu Reports Network/Ports Security Default Sou...
Page 141 - Paper menu; Default Source menu
Settings Help Manage Shortcuts Option Card Menu 3 General Settings Copy Settings Fax Settings E ‑ mail Settings FTP Settings Flash Drive Menu Print Settings Print All Guides Copy Guide E ‑ mail Guide Fax Guide FTP Guide Print Defects Guide Information Guide Supplies Guide Fax Shortcuts E-mail Shortc...
Page 145 - Paper Texture menu
Configure MP menu Use To Configure MP CassetteManualFirst Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures themultipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for ...
Page 147 - Paper Weight menu
Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain paper loaded. Note: Normal is the factory default setting. Card Stock Weight LightNormalHeavy Specify the relative weight of the card stock loaded. Note: Normal is the factory default setting. Transparenc...
Page 148 - Paper Loading menu
Use To Colored Weight LightNormalHeavy Specify the relative weight of the colored paper loaded. Note: Normal is the factory default setting. Light Weight Light Specify that the relative weight of the paper loaded is light. Heavy Weight Heavy Specify the relative weight of the paper loaded is heavy. ...
Page 149 - Custom Types menu
Use To Preprinted Loading DuplexOff Determine and set two-sided printing for all print jobs that specifyPreprinted as the paper type. Colored Loading DuplexOff Determine and set two-sided printing for all print jobs that specifyColored as the paper type. Light Loading DuplexOff Determine and set two...
Page 150 - Custom Names menu
Use To Recycled PaperCard StockTransparencyRough/CottonLabelsEnvelope Specify a paper type when Recycled is selected in other menus. Notes: • Paper is the factory default setting. • The custom media type must be supported by the selected tray or multipurpose feeder to print from that source. Custom ...
Page 151 - Reports Menu; Reports menu
Use To Portrait Width 3–8.5 inches76–216 mm Set the portrait width. Notes: • If the width exceeds the maximum, then the printer uses themaximum width allowed. • 8.5 inches is the US factory default setting. You can increase thewidth in 0.01 ‑ inch increments. • 216 mm is the international factory de...
Page 152 - Active NIC menu
Use To Shortcut List Print a report containing information about configured shortcuts. Fax Job Log Print a report containing information about the last 200 completed faxes. Note: This menu item appears only when Enable Job Log is set to On in the Fax Settings menu. Fax Call Log Print a report contai...
Page 154 - Network Card menu
Use To Standard Network Setup or Network [x] Setup ReportsNetwork CardTCP/IPIPv6WirelessAppleTalk Display and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network. Reports menu To access the menu, navigate to either of the followi...
Page 156 - IPv6 menu; Wireless menu
Use To Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS YesNo View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to either of the foll...
Page 157 - AppleTalk menu
Use To Wi ‑ Fi Protected Setup (WPS) Start Push Button MethodStart PIN Method Establish a wireless network connection and enable network security. Notes: • Start Push Button Method connects the printer to a wirelessnetwork when buttons on both the printer and the access point(wireless router) are pr...
Page 158 - Standard USB menu
Use To View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone [list of zones available on the network] Provide a list of AppleTalk zones available on the network. Note: The default zone for the network is the factory d...
Page 160 - SMTP Setup menu
SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5–30 Specify the amount of time in seconds before the server stops trying...
Page 161 - Security menu; Edit Security Setups menu
Security menu Edit Security Setups menu Note: This menu appears only in select touch ‑ screen printer models. Use To Edit Backup Password Use Backup Password • Off • On Password Create a backup password. Notes: • Off is the factory default setting for “Use Backup Password.” • This menu appears only ...
Page 162 - Miscellaneous Security Settings menu
Miscellaneous Security Settings menu Use To Login Restrictions Login failuresFailure time frameLockout timePanel Login TimeoutRemote Login Timeout Limit the number and time frames of failed login attempts from the printer controlpanel before all users are locked out. Notes: • “Login failures” specif...
Page 163 - Confidential Print menu; Disk Wiping menu
Confidential Print menu Use To Max Invalid PIN Off2–10 Set a limit on the number of times an invalid PIN can be entered. Notes: • This menu item appears only when a formatted, working printer hard disk is installed. • When the limit is reached, the print jobs for that user name and PIN are deleted. ...
Page 164 - Security Audit Log menu
Use To Automatic Method Single passMultiple pass Mark all disk space used by a previous print job. This method does not permit the filesystem to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to activate disk w...
Page 166 - Settings menu; General Settings menu
Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text appearing on the printer display. Note: Not a...
Page 175 - Copy Settings menu
Use To Factory Defaults Do Not RestoreRestore Now Return the printer settings to the factory default settings. Notes: • Do Not Restore is the factory default setting. This keeps theuser ‑ defined settings. • Restore Now returns all printer settings to the factorydefault settings except Network/Ports...
Page 178 - Fax Settings menu; General Fax Settings
Use To Contrast 0–5Best for content Specify the contrast used for the copy job. Note: “Best for content” is the factory default setting. Mirror Image OffOn Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image OffOn Create a negative image of the or...
Page 180 - Fax Send Settings
Use To Fax Cover Page Fax Cover Page Off by defaultOn by defaultNever useAlways use Include to Field OnOff Include from Field OnOff FromInclude Message Field OnOff MessageInclude Logo OnOff Include Footer [x] OnOffFooter [x] Configure the fax cover page. Note: “Off by default” is the factory default...
Page 183 - Fax Receive Settings
Use To Mirror Image OffOn Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image OffOn Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail ‑ 4 to 4 Adjust the amount of shadow detail visible. Note...
Page 185 - Fax Log Settings
Use To Staple Off1 staple Specify whether prints are stapled. Note: Off is the factory default setting. Fax Log Settings Use To Transmission Log Print logDo not print logPrint only for error Enable printing of a transmission log after each fax job. Note: Print log is the factory default setting. Rec...
Page 186 - Speaker Settings; Answer On; mail Settings menu
Speaker Settings Use To Speaker Mode Always OffOn until ConnectedAlways On Specify the mode of the speaker. Notes: • On until Connected is the factory default setting. A sound is issued until the faxconnection is made. • Always On turns the speaker on. • Always Off turns the speaker off. Speaker Vol...
Page 191 - FTP Settings menu
FTP Settings menu Use To Format PDF (.pdf)Secure PDF (.pdf)TIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file for FTP sending. Note: PDF (.pdf) is the factory default setting. PDF Version 1.2–1.6A–1a Set the version level of the PDF file for FTP sending. Note: 1.5 is the factory default...
Page 194 - Flash Drive menu; Scan Settings; Scan Settings menu items and their descriptions
Use To Shadow Detail ‑ 4 to 4 Adjust the amount of shadow detail visible on a scanned image. Note: 0 is the factory default setting. Fix Scan Skew AutoOffOn Correct slight skew in the scanned image. Notes: • Off is the factory default setting. • This menu item is supported only in select printer mod...
Page 197 - Print Settings; Print Settings menu items and their descriptions
Use To Mirror Image OffOn Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image OffOn Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail ‑ 4 to 4 Adjust the amount of shadow detail visible on a ...
Page 199 - Setup menu
Print Settings Setup menu Use To Printer Language PCL EmulationPS Emulation Set the printer language. Notes: • PCL Emulation is the factory default setting. • Setting a printer language as the default does not prevent asoftware program from sending print jobs that use anotherprinter language. Job Wa...
Page 200 - Finishing menu
Use To Resource Save OnOff Specify how the printer handles temporary downloads, such asfonts and macros stored in the RAM, when the printer receives ajob that requires more memory than is available. Notes: • Off is the factory default setting. This sets the printer toretain the downloads only until ...
Page 202 - Quality menu
Use To Staple Job OffOn Specify whether printed output is stapled. Notes: • Off is the factory default setting. • This menu item appears only when a supported staple finisher is installed. Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Note: This menu...
Page 203 - Job Accounting menu
Use To Brightness ‑ 6 to 6 Adjust the printed output either by lightening or darkening it. You can conserve tonerby lightening the output. Note: 0 is the factory default setting. Contrast 0–5 Adjust the contrast of printed objects. Note: 0 is the factory default setting. Job Accounting menu Note: Th...
Page 204 - Utilities menu
Use To Disk Full Action NoneE ‑ mail & Delete Current Log E ‑ mail & Delete Oldest Log Post & Delete Current LogPost & Delete Oldest LogDelete Current LogDelete Oldest LogDelete All LogsDelete All But Current Determine and set how the printer responds when disk usage reaches the maxi...
Page 206 - PCL Emul menu
Use To Lock PS Startup Mode OnOff Disable the SysStart file. Note: Off is the factory default setting. Font Priority ResidentFlash/Disk Establish the font search order. Notes: • Resident is the factory default setting. • This menu item is available only when a formatted flash memory optioncard or pr...
Page 209 - HTML menu
HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...
Page 210 - Image menu; Help menu
Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...
Page 212 - Saving money and the environment; Saving paper and toner; Using recycled paper; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 213 - Saving energy; Reducing printer noise
Saving energy Using Eco ‑ Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy ser...
Page 214 - Adjusting Sleep mode
Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There will be a short delay beforethe first page is printed. Off Use factory default settings. Note: This setting supports the performance spe...
Page 215 - Using Hibernate Mode; Setting Hibernate Timeout
Using Hibernate Mode Hibernate is an ultra ‑ low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser...
Page 216 - Using Schedule Power Modes; Adjusting the brightness of the display
Using the printer control panel 1 From the printer control panel, navigate to: > Settings > General Settings > Timeouts > Hibernate Timeout 2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. 3 Touch . Using Schedule Power Modes S...
Page 217 - Recycling; Recycling Lexmark products
Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display. 3 Touch . Recycling Lexmark provides collection programs and environmentally pro...
Page 219 - Securing the printer; Statement of Volatility; Disposing of a printer hard disk; Erasing volatile memory
Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print ...
Page 221 - Configuring printer hard disk encryption
The printer will perform a power ‑ on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable the hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard...
Page 222 - Finding printer security information
• A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printerwill return to the Enable/Disable screen. 5 Touch Back > Exit Config Menu . The printer will perform a power ‑ on reset, and then return to normal operating mode. Finding printer secur...
Page 223 - Cleaning the printer parts; Cleaning the printer
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Dam...
Page 224 - Cleaning the scanner glass
Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 2 3 4 1 White ...
Page 225 - Checking the status of parts and supplies; Ordering supplies; Using genuine Lexmark parts and supplies; Lexmark Return Program toner cartridge
Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies . Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are co...
Page 226 - Ordering an imaging unit; Lexmark Return Program imaging unit; Ordering staple cartridges; Recommended maintenance kits and part numbers; Ordering an ADF separator roller; Recommended part numbers
Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion oftoner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Lexmark Return Program im...
Page 227 - Replacing the toner cartridge
Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy mayvary significantly and is dependent on many factors, such as actual document content, print quality settings, andother printer settings. The accuracy of...
Page 229 - Replacing the imaging unit
Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer. Maintaining the printer 229
Page 231 - Replacing the staple cartridge
7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. 8 Close the front door. Replacing the staple cartridge 1 Open the stapler door. Maintaining the printer 231
Page 233 - Moving the printer; Before moving the printer
6 Push the staple cartridge into the finisher until it clicks into place. 7 Replace the spare staple case for future use. 8 Close the stapler door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained...
Page 234 - Moving the printer to another location; Shipping the printer
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on theright side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are no...
Page 235 - Managing the printer; Finding advanced networking and administrator information; Checking the virtual display; Viewing reports
Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Documentation CD or the Embedded Web Server Administrator's Guid...
Page 237 - Restoring factory default settings
Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoringthe factory default settings. For more information, see “Printing a menu settings page” on page 59. If you want a more comprehensive method of res...
Page 238 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams Jam error messages appear on the printer display and include the area of the printer where the jam occurred. Whenthere is more than one jam, the number of jammed pages is displayed. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Inco...
Page 239 - Use recommended paper; Understanding jam messages and locations
• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled...
Page 250 - Paper jam in the finisher bin
[x]-page jam, remove all pages from the output bin. Leavepaper in bin. [45y.xx] Paper jam in the finisher bin 1 Empty the standard bin. 2 Move the tamper arms to the sides. 3 Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed. Clearing jams 250
Page 251 - Paper jam in the finisher rear door
4 If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the finisher rear door 1 Open the finisher rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Clearin...
Page 253 - Staple jam in the finisher
5 Close the finisher rear door. 6 If necessary, touch Done from the printer control panel to clear the message and continue printing. Staple jam in the finisher 1 Open the staple access door. 2 Pull out the staple cartridge from the finisher. 1 2 Clearing jams 253
Page 259 - Troubleshooting; Understanding the printer messages; List of printer and toner cartridge regions
Troubleshooting • “Understanding the printer messages” on page 259 • “Solving printer problems” on page 273 • “Solving print problems” on page 280 • “Solving copy problems” on page 305 • “Solving fax problems” on page 309 • “Solving scanner problems” on page 315 • “Solving home screen applications p...
Page 262 - Disk must be formatted for use in this device; Disk near full. Securely clearing disk space.
Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of the following possible changes in the printer: • The printer firmware has been updated. • The tray for the print job has been removed. • The print job is sent from a flash drive that is no longer attache...
Page 265 - Insufficient memory to support Resource Save feature [35]
Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing. Load [paper source] with [custom type name] [paper orientation] Try one or more of the following: • Load the tray or feede...
Page 268 - Non; Not enough free space in flash memory for resources [52]
Non ‑ Lexmark [supply type], see User’s Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging unit. The printer has detected a non ‑ Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use o...
Page 269 - Replace all originals if restarting job.
Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Remove defective disk [61] Remove and replace the defective printer hard ...
Page 270 - Scanner automatic feeder cover open
Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge. For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide . • If the toner cartridge i...
Page 272 - Supply needed to complete job; Unsupported disk
Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the USB port. From the printer control panel, navigate to: Network/Ports > USB Buffer > Auto Note: The printer discards any data received through th...
Page 273 - Weblink server not set up. Contact system administrator.; Solving printer problems; Basic printer problems; The printer is not responding
Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn...
Page 275 - Printer display is blank
Action Yes No Step 10 Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Go to step 11. Use correct printerdriver settings. Step 11 Check the installed printer driver. Is the correct printer driver installed? Go to step 12. Install the correctp...
Page 276 - Option problems; Cannot detect internal option
Option problems Cannot detect internal option Action Yes No Step 1 Turn off the printer, then wait for about 10 seconds, and then turn on theprinter. Does the internal option operate correctly? The problem is solved. Go to step 2. Step 2 Check if the internal option is properly installed in the cont...
Page 277 - Tray problems
Tray problems Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • If you are printing on custom ‑ size paper, then mak...
Page 278 - Cannot detect memory card; Internal Solutions Port does not operate correctly; USB/parallel interface card does not operate correctly
Cannot detect memory card Action Yes No Make sure the memory card is installed. a Install the memory card. For more information, see “Installing amemory card” on page 31. Note: Check if the memory card is securely connected to the printer controller board. b Print a menu settings page, and then chec...
Page 279 - Paper feed problems; Paper frequently jams
Action Yes No Step 2 Check the cable and the USB or parallel interface card connection. Use the correct cable, and then make sure it is securely connected tothe USB or parallel interface card. Does the USB or parallel interface card operate correctly? The problem is solved. Contact customer support ...
Page 280 - Solving print problems; Printing problems; Multiple
Paper jam message remains after jam is cleared Action Yes No Check the entire paper path for jammed paper. a Remove any jammed paper. b From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? Contact customer support . The problem is solved. Jammed pag...
Page 281 - Error message about reading the flash drive appears; Print jobs do not print
Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Go to step 2. Insert the flash dri...
Page 283 - Confidential and other held jobs do not print
Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Open the held jobs folder on the printer display, and then verify that yourprint job is l...
Page 284 - Print job takes longer than expected
Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: > Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase...
Page 285 - Job prints from the wrong tray or on the wrong paper; Incorrect characters print
Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 2. Step 2 a From the Paper menu on ...
Page 286 - Tray linking does not work; Large jobs do not collate
Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the PaperSize/Type menu. Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • C...
Page 287 - Unexpected page breaks occur; Print quality problems; Characters have jagged or uneven edges
Action Yes No Step 3 Reduce the complexity of the print job by eliminating the number and sizeof fonts, the number and complexity of images, and the number of pagesin the job. Did the job print and collate correctly? The problem is solved. Contact customer support . Unexpected page breaks occur Acti...
Page 288 - Printer is printing blank pages
Action Yes No Step 2 a Use a font that is supported by the printer or install the font that youwant to use on your computer. For more information, contact yoursystem support person. b Resend the print job. Do prints still contain characters that have jagged or uneven edges? Contact customer support ...
Page 289 - Clipped pages or images
Action Yes No Step 3 Replace the imaging unit, and then resend the print job. Is the printer still printing blank pages? Contact customer support . The problem is solved. Clipped pages or images Leading edge Trailing edge ABCDEABCDEABCDE Action Yes No Step 1 a Move the width and length guides in the...
Page 290 - Prints on color transparencies appear dark when projected; Shadow images appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge. 2 Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 3 Install the imaging unit, and t...
Page 291 - Gray background on prints; ABCDE
Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweight in the tray. Step 2 From the printer control panel, set the paper type and weight in t...
Page 292 - Incorrect margins on prints; A B C D
Action Yes No Step 2 Adjust the toner darkness to a lighter setting. a From the Quality Menu, select a lower value to reduce toner density. • 4 is the factory default setting. • If Print Mode is set to Black Only, then a setting of 5 increases tonerdensity and darkness for all print jobs. b Resend t...
Page 293 - Paper curl
Action Yes No Step 2 From the printer control panel, set the paper size in the Paper menu tomatch the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papersize from the traysettings to matchthe paper loaded...
Page 294 - Print irregularities
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the paper still curled? Contact customer support . The problem is solved. Print irregularities ) ) ABCDE ABCDE A...
Page 295 - Repeating defects appear on prints
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do print irregularities still appear? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and the...
Page 296 - Print is too dark
Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, reduce the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Step 2 a From the printer control panel, set the pa...
Page 297 - Print is too light
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and then resend ...
Page 298 - Skewed print
Action Yes No Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, changethe texture settings inthe Paper Texturemenu to match thepaper you are printingon. Go to step 5. Step 5 a Load paper from a fresh package....
Page 299 - Printer is printing solid black pages
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...
Page 300 - Transparency print quality is poor; Streaked horizontal lines appear on prints
Transparency print quality is poor Action Yes No Step 1 From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray. Is the paper type for the tray set to Transparency? Go to step 2. Set the paper type toTransparency. Step 2 a Check if you are using a re...
Page 301 - Streaked vertical lines appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 302 - Horizontal voids appear on prints
Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging un...
Page 303 - Vertical voids appear on prints
Action Yes No Step 3 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 304 - Toner specks appear on prints; Toner fog or background shading appears on prints
Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 305 - Toner rubs off; ABC; Uneven print density; Solving copy problems
Action Yes No Step 2 Replace the imaging unit, and then resend the print job. Does fog or shading appear on prints? Contact customer support at http://support.lexmark.com or your service representative. The problem is solved. Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 Fro...
Page 306 - Copier does not respond; Scanner unit does not close
• “Scanner unit does not close” on page 306 • “Poor copy quality” on page 307 • “Partial document or photo copies” on page 308 Copier does not respond Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmes...
Page 307 - Poor copy quality
Poor copy quality Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmessage. Go to step 2. Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Go to st...
Page 308 - Partial document or photo copies
Action Yes No Step 8 Check for patterns on print. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging > Sharpness > select a lower setting b On the Copy screen, make sure no scaling is being selected. Do patterns appear on prints? Go to step 9. The problem is solved. St...
Page 309 - Solving fax problems; Fax and e-mail functions are not set up
Action Yes No Step 2 Check if the paper size setting matches the size of the paper loaded in thetray. From the Paper menu on the printer control panel, check the PaperSize setting. Does the paper size setting match the size of the paper loaded in the tray. Go to step 3. Change the paper sizesetting ...
Page 310 - Caller ID is not shown; Cannot send or receive a fax
Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line issubscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you mayhave to change the default setting. There are two settingsavailable: FSK (pattern 1) an...
Page 312 - Can send but not receive faxes
Action Yes No Step 8 Temporarily disconnect other equipment (such as answering machines,computers with modems, or telephone line splitters) between the printerand the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 9. Step 9 a...
Page 313 - Can receive but not send faxes
Action Yes No Step 2 Check the ring count delay settings. a Open a Web browser, and then type the printer IP address in theaddress field. Notes: • View the printer IP address on the printer home screen. The IPaddress appears as four sets of numbers separated by periods,such as 123.123.123.123. • If ...
Page 314 - Received fax has poor print quality
Action Yes No Step 3 Set up the shortcut number properly. • Check if the shortcut number has been set for the telephone numberthat you want to dial. • Dial the telephone number manually. Can you send faxes? The problem is solved. Contact customer support . Received fax has poor print quality Action ...
Page 315 - Solving scanner problems; The scanner does not respond
Action Yes No Step 3 Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Is the fax print quality satisfactory? The problem is solved. Contact customer support . Solving scanner problems • “The scanner does not respond” on page 315 • “Scan...
Page 316 - Scan job was not successful
Action Yes No Step 5 Check if the printer is plugged into any surge protectors, uninterruptiblepower supplies, or extension cords. Is the printer plugged into any surge protectors, uninterruptible powersupplies, or extension cords? Connect the printerpower cord directly toa properly groundedelectric...
Page 317 - Scanning takes too long or freezes the computer
Action Yes No Step 5 From the Flash Drive menu, reduce the scan resolution settings, and thenresend the scan job. Does the job scan? The problem is solved. Go to step 6. Step 6 Check the scan settings. From the Scan screen, make sure the Content Type and Content Sourcesettings are correct for the do...
Page 318 - Poor scanned image quality
Poor scanned image quality Action Yes No Step 1 Check if an error message appears on the display. Is there an error message on the printer display? Clear the errormessage. Go to step 2. Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Go to ste...
Page 319 - Partial document or photo scans; Cannot scan from a computer
Partial document or photo scans Action Yes No Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scannerglass in the upper left corner. Is the document or photo loaded correctly? Contact customer support . Load the document orphoto facedown on the...
Page 320 - Solving home screen applications problems; An application error has occurred; Embedded Web Server does not open
Solving home screen applications problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do not know the IP address of the printer, then you can: • View the IP ad...
Page 321 - Contacting customer support
Action Yes No Step 3 Check if the network connection is working. Is the network connection working? Go to step 4. Contact your systemsupport person. Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came withthe ...
Page 322 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark XM3150 Machine type: 7016 Model(s): 679 Edition notice September 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT ...
Page 323 - Trademarks
Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered inthe United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the H...
Page 324 - Noise emission levels; Temperature information; Product disposal
Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 55 dBA Scanning 45 dBA Copying 56 dBA Ready N/A dBA Values are subject to cha...
Page 326 - Power consumption; Product power consumption
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...
Page 327 - Hibernate Mode; Off mode; Industry Canada compliance statement
Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...
Page 329 - Notice to users of the Canadian telephone network; Avis réservé aux utilisateurs du réseau téléphonique du Canada
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc.at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment unti...
Page 330 - Notice to users of the New Zealand telephone network
Les compagnies de téléphone constatent que les surtensions électriques, en particulier celles dues à la foudre,entraînent d'importants dégâts sur les terminaux privés connectés à des sources d’alimentation CA. Il s’agit-là d’unproblème majeur d’échelle nationale. En conséquence, il vous est recomman...
Page 331 - Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertragung (Lexmark Teilenummer80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. DieVerwendung des Filters ist obligatorisc...
Page 335 - Limited warranty; Limited warranty service
Polski Niniejszym Lexmark International, Inc. o ś wiadcza, ż e niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozosta ł ymi stosownymi postanowieniami Dyrektywy 1999/5/EC. Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e ou...
Page 336 - Extent of limited warranty
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliveryour product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location.You are responsible for loss of, or damage to, a product in transit...
Page 337 - Limitation of liability; Additional rights; Patent acknowledgment
Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance ornonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actualdamages up to the limit set forth in the following ...
Page 339 - Index; Numerics
Index Numerics 250 ‑ sheet tray installing 45 550 ‑ sheet tray installing 45 Symbols [x]-page jam, remove all pages fromthe finisher’s accumulator. Leavepaper in bin. [45y.xx] 255[x] ‑ page jam, clear manual feeder. [25y.xx] 247[x] ‑ page jam, clear standard bin. [20y.xx] 241[x] ‑ page jam, open aut...