Lexmark MX310DN - Manual

1 2 3 4 5 1 1 Right side 30 cm (12 in.) 2 Front 51 cm (20 in.) 3 Left side 20 cm (8 in.) 4 Rear 20 cm (8 in.) 5 Top 54 cm (21 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer ba...

1 2 3 4 8 9 10 7 6 5 1 Printer control panel 2 Automatic document feeder (ADF) 3 ADF tray 4 ADF bin 5 Front door release button 6 Standard 250 ‑ sheet tray 7 Optional 250 ‑ or 550 ‑ sheet tray 8 50 ‑ sheet multipurpose feeder 9 Paper stop 10 Standard bin Understanding the basic functions of the scan...

Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Note: The ADF scans only one side of the page. Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photo pape...

Using the printer control panel 1 2 3 4 5 6 7 8 9 11 12 13 10 Use the To 1 Display • View the printer status and messages. • Set up and operate the printer. 2 Arrow buttons Scroll up and down or left and right. 3 Select button • Select menu options. • Save settings. 4 Address book button View all th...

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electircal outlet before continui...

Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...

4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the ...

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any other devices attached to the pri...

Attaching cables CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightningstorm. Connect the printer to the computer using a USB cable or t...

Use the To 5 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ ‑ 11), DSL filter, or VoIP adapter, or any other adapter that allows you to access the telephone line to sendand receive faxes. 6 USB printer port Connect the printer to a computer. 7 Security slo...

3 Click Install , and then follow the instructions on the computer screen. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to makethem available for use. For Windows users 1 Open the printers fol...

Networking Notes: • Purchase a MarkNet TM N8352 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the setup sheet that came with the adapter. • A Service Set Identifier (SSID) is a name assigned to a wi...

d Click the IP tab. e Type the printer IP address in the address field, and then click Add . • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Pri...

Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utilityof the computer network adapter, and then look for the network name. If you cannot find the SSID or thesecurity information for your network, then see the documentation that came w...

5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn theprinter back on. 6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]section, see if the status is Connected. Verifying p...

Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 171 and “Storing paper” on page 51. Setting the paper size and type 1 From the printer control panel, navigate to: > ...

Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,transparencies, paper labels, and envelopes. You can also use it for single ‑ page print jobs on letterhead. 1 Open the multipurpose feeder. a Pull the ...

• Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self ‑ stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and paper type...

Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by peri...

Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Type a name for the paper type, and then press . Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP a...

Paper and specialty media guide Additional information for printing on speciality media may be found in the Card Stock and Label Guide available at http://support.lexmark.com . Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try ...

Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long , running the length of the paper, or grain short , running the width of the paper. For 60–90 ‑ g/m 2 (16–24 ‑ lb) bond paper, grain long paper is recommended. Fiber content Most high ‑ ...

• Avoid papers with rough or heavily textured surfaces. Use papers printed with heat ‑ resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected bythe res...

Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained.However, the following paper choice guidelines will help alleviate the environmental impact of printing: 1 Minimize paper consumption. 2 Be selective about the origin of wood fiber...

Paper size and dimension Standard 250 ‑ sheet tray Optional 250 ‑ or 550 ‑ sheet tray Multipurposefeeder ADF Scannerglass Duplexmode 9 Envelope 98.4 x 226.1 mm(3.875 x 8.9 in.) X X X X X 10 Envelope 104.8 x 241.3 mm(4.12 x 9.5 in.) X X X X X DL Envelope 110 x 220 mm(4.33 x 8.66 in.) X X X X X C5 Env...

Paper type 250 ‑ or 550 ‑ sheet tray Multipurpose feeder Duplex mode ADF Scanner glass Envelope 2 X X X Rough envelope X X X Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton X Custom Type [x] 1 One ‑ sided paper labels designed for laser printers are supported for occasional ...

• If zone coating of the adhesive is not possible, then remove a 2 ‑ mm (0.06 ‑ inch) strip on the leading and driver edge, and then use a non ‑ oozing adhesive. • Portrait orientation is recommended, especially when printing bar codes. Tips on using card stock Card stock is heavy, single ‑ ply spec...

Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print . b Click Properties , Preferences , Options , or Setup . ...

Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Print Settings > > Quality Menu > > Toner Darkness 2 Adjust the toner darkness, and then press . Printing from a mobile device To download a compatible mobile printing application, visi...

Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users 1 With a document open, click File > Print . 2 Click Properti...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings tab > Security > Confidential Print Setup . 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts,all of th...

Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper, orthin media (such as magazine clipp...

• The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the printer control panel, use the keypad to enter the number of copies, and then press . Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper le...

3 From the printer control panel, navigate to: > Copy > > Copy from > select the size of the original document 4 Navigate to: Copy to > > select the tray containing the transparencies > > select the number of copies or enter a number on the keypad > 5 If there are no trays...

Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page , and then press . 6 Press the left or right arrow button to scroll to Finish the Job , and then press . Customizing copy settings Copying to a differe...

4 Navigate to: Copy to > > select the tray containing the paper size and type you want to use > > select the number of copies or enter a number on the keypad > 5 If there are no trays that contain the paper size and type you want to use, then do the following: a Navigate to: Copy to &...

Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...

3 From the printer control panel, navigate to: > Copy > > Content Type > select the content type of the original document 4 Press the left or right arrow button to scroll to one of the following: • Text —The content of the original document is mostly text or line art. • Text/Photo —The o...

• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: > Copy > > Collate > select the collate setting you want > select the number of copies ...

Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...

Canceling a copy job Canceling a copy job from the printer control panel 1 From the printer control panel, press . 2 When a list of copy jobs appears, select the job to cancel, and then press . 3 Press to go back to the home screen. Understanding the copy options Copies This option lets you set the ...

E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper, orthin media (such as magazine cli...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > E-mail/FTP Settings > E-mail Settings . 3 Enter the appropriate information, and then click Submit . Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ...

Faxing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper, orthin media (such as magazine clippi...

Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...

Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...

Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...

Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is n...

Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port ...

Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Connect the printer to any of the N ports. PHONE LINE N F N Faxing 84

1 Connect one end of the telephone cable that came the printer to the port of the printer. 2 Connect the other end of the telephone cable to the RJ ‑ 11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect ...

Setting the date and time You can set the date and time so that they are printed on every fax you send. If there is a power failure, then you mayhave to reset the date and time. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in t...

3 From the printer control panel, navigate to: > Fax > > enter a fax or shortcut number on the keypad > > Original Size > Note: If you want to fax another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page , and then p...

• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 Press # , and then enter the shortcut number on the keypad. 4 Press . Sending a fax using the address book The address book feature lets you search...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Mana...

• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, navigate to: Fax > > enter the fax number > > Darkness > adjust the darkness of the fax > Viewing...

Canceling a fax job after scanning the original documents 1 From the printer control panel, press . 2 Press the left or right arrow button to scroll to the job you want to cancel. 3 Press > Delete Selected Jobs . Holding and forwarding faxes Holding faxes This option lets you hold received faxes ...

5 In the “Forward to Shortcut” field, enter the shortcut number where you want the fax forwarded. Note: The shortcut number must be valid for the setting selected in the “Forward to” menu. 6 Click Submit . Understanding the fax options Original Size This option lets you choose the size of the docume...

Scanning Scanning to an FTP address Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper, orthin m...

4 Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. 5 Click Add . Scanning to an FTP address Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the ADF tray or facedown on t...

Scanning to a computer Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). The scanner lets you scan documen...

Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Settings Default SourcePaper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Scan SizesUniversal Setup Menu Settings PageDevice Statistics Network Setup Page 1 Sho...

Paper menu Default Source menu Use To Default Source Tray [x]MP FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to “Cassette” for MP Feeder toappear as a menu sett...

Configure MP menu Use To Configure MP CassetteManualFirst Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures themultipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for ...

Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain paper loaded. Note: Normal is the factory default setting. Card Stock Weight LightNormalHeavy Specify the relative weight of the card stock loaded. Note: Normal is the factory default setting. Transparenc...

Use To Colored Weight LightNormalHeavy Specify the relative weight of the colored paper loaded. Note: Normal is the factory default setting. Light Weight Light Specify that the relative weight of the paper loaded is light. Heavy Weight Heavy Specify the relative weight of the paper loaded is heavy. ...

Use To Light Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Light as the paper type. Heavy Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading DuplexOff Determine and set two ‑ ...

Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size NameWidthHeightOrientation PortraitLandscape 2 scans per side OffOn Specify a custom scan size name and page orientation. Notes: • The custom scan size name replaces Custom Scan Size [x] in the printermenus. • ADF Media Type is the factory...

Use To Feed Direction Short EdgeLong Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than themaximum width supported in the tray. Reports menu Reports menu Us...

Network/Ports menu Active NIC menu Use To Active NIC Auto[list of available network cards] Notes: • Auto is the factory default setting. • This menu item appears only when an optional network card is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu. All ina...

Use To Network Buffer Auto3KB to [maximum size allowed] Set the size of the network input buffer. Notes: • Auto is the factory default setting. • The value can be changed in 1KB increments. • The maximum size allowed depends on the amount of memory in the printer,the size of the other link buffers, ...

Use To Enable BOOTP OnOff Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP YesNo Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP YesNo Enable the built-in FTP server, which lets you send ...

Use To Auto Configuration OnOff Specify whether or not the wireless network adapter accepts theautomatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. View Hostname Set the host name. Note: These settings can be changed only from the Embedded Web S...

Use To View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed. To access the menu, navigate to any of the following: • Network/Ports > Sta...

Use To Use SSL DisabledNegotiateRequired Set the printer to use SSL for increased security when connecting to theSMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines ifSSL will be used. SMTP Server Authentication No authentic...

Use To Configure Log Enable Audit YesNo Enable Remote Syslog NoYes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Notes: • Enable Audit determines if events are recorded in the secure audit log andremote syslog. No is the factory defa...

Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text appearing on the printer display. Note: Not a...

Copy Settings menu Use To Content Type TextGraphicsText/PhotoPhoto Specify the content of the original document. Note: Text/Photo is the factory default setting. Content Source Black/White LaserColor LaserInkjetPhoto/FilmMagazineNewspaperPressOther Specify how the original document was produced. Not...

Use To Adjust ADF Skew AutoOffOn Correct slight skew in the scanned image. Note: Auto is the factory default setting. Scan edge to edge OffOn Specify if the original document is scanned edge ‑ to ‑ edge. Note: Off is the factory default setting. Sharpness 1–5 Adjust the amount of sharpness of a copy...

Use To All RingsSingle Ring OnlyDouble Ring OnlyTriple Ring OnlySingle or Double Rings OnlySingle or Triple Rings OnlyDouble or Triple Rings Only Specify ring patterns when the printer is answering calls. Note: All Rings is the factory default setting. E ‑ mail Settings menu Use To E ‑ mail Server S...

FTP Settings menu Use To Format PDF (.pdf)Secure PDF (.pdf)TIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file for FTP sending. Note: PDF (.pdf) is the factory default setting. PDF Version 1.2–1.7A–1a Set the version level of the PDF file for FTP sending. Note: 1.5 is the factory default...

Use To Negative Image OffOn Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail ‑ 4 to 4 Adjust the amount of shadow detail visible on a scanned image. Note: 0 is the factory default setting. Adjust ADF Skew AutoOffOn Correct slight skew in the s...

Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided (duplex) printing is set as the user default setting for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two ‑ sided printing from the software program. For Windows users: Click File >...

Use To Paper Saver Off2 ‑ Up 3 ‑ Up 4 ‑ Up 6 ‑ Up 9 ‑ Up 12 ‑ Up 16 ‑ Up Print multiple pages on one sheet of paper. Notes: • Off is the factory default setting. • When the number of pages per sheet is selected, each page is scaled so thatthe number of pages you want can be displayed on the sheet. P...

Use To Enhance Fine Lines OnOff Enable a print mode preferable for files such as architectural drawings, maps, electricalcircuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print , and...

HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...

Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...

Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...

Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 171. Saving energy Using Eco ‑ mode Use Eco ‑ Mode to quickly select one or more ways to reduce your printer's environmental impact. 1 From the printer control panel, navigat...

Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There is a short delay before thefirst page is printed. • The alarm control and cartridge alarm sounds areturned off. • The printer ignores the Adva...

Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press ofthe Sleep button wak...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Gene...

Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print j...

The printer will perform a power ‑ on reset, and then return to normal operating mode. Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data storedin the printer cannot be accessed by unauthorized persons....

Maintaining the printer Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and u...

Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White undersid...

Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: > Status/Supplies > > View...

Ordering supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorizedsupplies dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you purchased the printer. The L...

Item Regular cartridge Worldwide High Yield Toner Cartridge 600HA Ordering a maintenance kit Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit. • The separator roller, fuser, pick rollers, transfer roller, and redrive assembly are all included in the ...

• High humidity above 80% • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all ...

Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer. Maintaining the printer 164

7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. 8 Close the front door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained person...

• Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. Use only the power cord provided with this product or the manufacturer's aut...

Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Adminis...

Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of theprinter, network, and supplies. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section ...

Notification Description Non Continuable Stop 1,2 The printer stops processing jobs when the supply condition is reached. The supply must bereplaced to continue printing. 1 The printer generates an e-mail about the status of the supply when supply notification is enabled. 2 The printer stops when so...

Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jamsoccur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoi...

• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled...

Troubleshooting Understanding printer messages Cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. Cartridge nearly low [88.xy]...

Defective flash detected [51] Try one or more of the following: • Replace the defective flash memory card. • From the printer control panel, select Continue to ignore the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. • Cancel the current print job. Error r...

Fax Station Number not set up. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non ‑ touch ‑ screen printer models, press to confirm. • Complete the Analog Fax Setup. If the message appears again after completing ...

• Update the network firmware in the printer or print server. For more information, visit the Lexmark support Website at http://support.lexmark.com . No analog phone line connected to modem, fax is disabled. Connect the printer to an analog phone line. Non ‑ Lexmark [supply type], see User’s Guide [...

For more information, visit http://support.lexmark.com or contact customer support. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge. For information on installing the cartridge, s...

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com . Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer r...

Replace jammed originals if restarting job. From the printer control panel, try one or more of the following: • Select Cancel job to clear the message and cancel the scan job. For non ‑ touch ‑ screen printer models, press to confirm. • Select Scan from automatic feeder to continue scanning from the...

Scanner disabled. Contact system administrator if problem persists. [840.02] From the printer control panel, try one or more of the following: • Select Continue with scanner disabled to return to the home screen, and then contact your system support person. • Select Reboot and automatically enable s...

Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non ‑ touch ‑ screen printer models, press to confirm. Notes: • The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Supply needed...

Weblink server not set up. Contact system administrator. Select Continue to clear the message. For non ‑ touch ‑ screen printer models, press to confirm. Note: If the message appears again, then contact your system support person. Solving printer problems • “Basic printer problems” on page 198 • “Ha...

Printer display is blank Action Yes No Step 1 Press the Sleep button on the printer control panel. Does Ready appear on the printer display? The problem is solved. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Do Please wait and Ready ap...

Action Yes No Step 4 a Check if the internal option is selected. It may be necessary to manually add the internal option in the printerdriver to make it available for print jobs. For more information, see“Updating available options in the printer driver” on page 24. b Resend the print job. Does the ...

Paper feed problems Jammed pages are not reprinted Action Yes No a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto . 3 Depending on your printer model, press or touch Submit . b Resend the p...

Paper jam message remains after jam is cleared Action Yes No a Do either of the following: • For touch ‑ screen printer models, touch or Done . • For non ‑ touch ‑ screen printer models, select Next > > Clear the jam, press OK > . b Follow the instructions on the printer display. Does the p...

Action Yes No Step 2 a From the Paper menu on the printer control panel, set the paper sizeand type to match the paper loaded in the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 3. Step 3 a Depending on your operatin...

Multiple ‑ language PDF files do not print Action Yes No Step 1 a Check if the print options for the PDF output are set to embed all fonts. For more information, see the documentation that came with AdobeAcrobat. b Generate a new PDF file, and then resend the print job. Do the files print? The probl...

Action Yes No Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if thecables are securely connected to the computer and the printer. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. Do the jobs print? The problem is solv...

Action Yes No Step 3 a Remove held jobs stored in the printer memory. b Resend the print job. Did the job print? The problem is solved. Go to step 4. Step 4 a Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page P...

Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the PaperSize/Type menu. Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • C...

Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts . b...

Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papersize from the traysettings to match...

Action Yes No Step 2 a Replace the fuser. For more information on installing the fuser, seethe instruction sheet that came with the part. b Resend the print job. Do compressed images still appear? The problem is solved. Contact customer support . Gray background on prints ABCDE ABCDE ABCDE Leading e...

Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Do horizontal voids appear on prints? Go to step 2. The problem is solved. Step 2 a Load the specified tray or feeder with a re...

Incorrect margins on prints A B C D A B C D A B C D Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper size loaded. b Resend the print job. Are the margins correct? The problem is solved. Go to step 2. Step 2 From the printer control panel, set ...

Paper curl Action Yes No Step 1 Move the width and length guides in the tray to the correct positions forthe size of the paper loaded. Are the width and length guides positioned correctly? Go to step 2. Adjust the width andlength guides. Step 2 From the printer control panel, set the paper type and ...

Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, reduce the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Step 2 a From the printer control panel, set the pa...

Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and then resend ...

Action Yes No Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, changethe texture settings inthe Paper Texturemenu to match thepaper you are printingon. Go to step 5. Step 5 a Load paper from a fresh package....

Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more tha...

Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...

Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweigh...

Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...

Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...

Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging un...

Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer control panel, check the paper typeand weight. Do the paper type and texture match the paper loaded in the tray? Go to step 2. Specify the paper typeand weight from thetray settings to matchthe ...

Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Is the print density uneven? Contact customer support . The problem is solved. Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a corr...

Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...

Scanner unit does not close Action Yes No Check if there are no obstructions between the scanner unit and theprinter. a Lift the scanner unit. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. Did the scanner unit close properly? The problem is solved. Contact cust...

Action Yes No Step 6 Check the copy settings. From the Copy screen, check if the Content Type and Content Sourcesettings are correct for the document being scanned. Are the Content Type and Content Source settings correct for thedocument being scanned? Go to step 7. Change the ContentType and Conten...

Action Yes No Step 2 Check if the paper size setting matches the size of the paper loaded in thetray. From the Paper menu on the printer control panel, check the PaperSize setting. Does the paper size setting match the size of the paper loaded in the tray. Go to step 3. Change the paper sizesetting ...

Action Yes No a From the printer control panel, navigate to: > Settings > > General Settings > > Run initial setup > > b Turn off the printer, and then turn it back on. The “Select your language” screen appears on the printer display. c Select a language, and then press . d Sele...

Cannot send or receive a fax Action Yes No Step 1 Check if an error or status message appears on the display. Is there an error or status message on the display? Clear the error or statusmessage. Go to step 2. Step 2 Check if the power cord is plugged into the printer and a properlygrounded electric...

Action Yes No Step 10 a Temporarily disable voice mail service. For more information, contactyour telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax...

Action Yes No Step 3 Replace the toner cartridge. For more information, see the instructionsheet that came with the supply. Can you receive faxes? The problem is solved. Contact customer support . Can receive but not send faxes Action Yes No Step 1 Check if the printer is in Fax mode. From the print...

Received fax has poor print quality Action Yes No Step 1 Ask the person who sent you the fax to: a Check if the quality of the original document is satisfactory. b Increase the fax scan resolution, if possible. c Resend the fax. There may have been a problem with the quality ofthe telephone line con...

• “Scanning takes too long or freezes the computer” on page 238 • “Poor scanned image quality” on page 239 • “Partial document or photo scans” on page 240 The scanner does not respond Action Yes No Step 1 Check if the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer....

Scan job was not successful Action Yes No Step 1 Check the cable connections. Make sure the Ethernet or USB cable is securely connected to thecomputer and the printer. Are the cables securely connected? Go to step 2. Connect the cablesproperly. Step 2 Check if the file name is already in use. Is the...

Action Yes No Step 2 Select a lower scan resolution. Does scanning still take too long or freeze the computer? Contact customer support . The problem is solved. Poor scanned image quality Action Yes No Step 1 Check if an error message appears on the display. Is there an error message on the printer ...

Action Yes No Step 7 Increase the scan resolution settings for a higher ‑ quality output. Did the increased resolution produce a higher ‑ quality output? Problem solved. Contact customer support . Partial document or photo scans Action Yes No Check the placement of the document or photo. Make sure t...

Action Yes No Step 3 Check if the network is working. a Print a network setup page. b Check the first section of the network setup page and confirm that thestatus is Connected. Note: If the status is Not Connected, then the connection may be intermittent, or the network cable may be defective. Conta...

Notices Product information Product name: Lexmark MX310dn Machine type: 7015 Model(s): 270 Edition notice May 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRA...

Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 52 dBA Scanning 45 dBA Copying 54 dBA Ready N/A Values are subject to change....

DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...

Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...

日本の VCCI 規定 製品にこのマークが表示されている場合、次の要件を満たしています。 この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。 取扱説明書に従って正しい取り扱いをしてください。 VCCI-B European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council d...

after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits represented by ## are the REN without a decimal point (for example, 03 is a REN of 0.3). For earlier products,the REN is shown separately on the label. If this equipment cau...

the country/region of use. This is to avoid damage to the equipment caused by local lightning strikes and other electricalsurges. This equipment uses CA11A telephone jacks. Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d’Industri...

Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, MillenniumTower III, 1095 Budapest H...

Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitosesenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE. Eesti Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiiv...

The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual PropertyRights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security (TLS) implementedin the product or service. The use of this product or serv...

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THATMAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NOWARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES,AND SERVI...

Index Numerics 250 ‑ sheet tray installing 19 550 ‑ sheet tray installing 19 Symbols [x] ‑ page jam, clear manual feeder. [25y.xx] 181[x] ‑ page jam, clear standard bin. [20y.xx] 178[x] ‑ page jam, open automatic feeder top cover. [28y.xx] 182[x] ‑ page jam, open front door. [20y.xx] 174[x] ‑ page j...