Lexmark MS812DE - Manual

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and then unplug the powercord from the electrical outlet before con...

4 Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component orconnector. 1 3 2 1 L...

6 Tighten the screws on the shield. 7 Reattach the access cover. 2 1 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordf...

Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flat ‑ head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after...

11 Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setti...

Installing a printer hard disk Note: This task requires a flat ‑ head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the ele...

To install a printer hard disk onto the ISP: a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. b Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk downuntil the standoffs are in place. Install...

Removing a printer hard disk Note: This task requires a flat ‑ head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the elect...

Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices...

Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updatingavailable options in the printer driver” on page 36. To uninstall the optional trays, slide t...

1 2 3 4 6 5 Use the To 1 Parallel port Connect the printer to a computer. Note: This can also be used in installing an optional Internal Solutions Port (ISP). 2 USB port Attach an optional wireless network adapter. 3 Ethernet port Connect the printer to a network. 4 USB printer port Connect the prin...

Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the software, then uninstallthe current software first. • Close all open software programs before installing the printer software. 1 Obtain a co...

In Windows 7 or earlier a Click or click Start , and then click Run . b In the Start Search or Run dialog, type D:\setup.exe . c Press Enter , or click OK . In Macintosh Click the CD icon on the desktop. Note: D is the letter of your CD or DVD drive. 3 Click Install , and then follow the instruction...

For Macintosh users 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Options & Supplies > Driver • System Preferences > Print & Fax > select your printer > Options & Supplies > Driver 2 Add...

b Click + . c Click the IP tab. d Type the printer IP address in the address field, and then click Add . • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferen...

1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable...

Setting up serial printing Use serial printing to print when the computer is far from the printer or to print at a reduced speed. After installing the serial or communication (COM) port, configure the printer and the computer. Make sure you haveconnected the serial cable to the COM port on your prin...

In Windows 8 From the Search charm, type run and then navigate to: Apps list > Run > type devmgmt.msc > OK In Windows 7 or earlier 1 Click or click Start , and then click Run . 2 In the Start Search or Run dialog, type devmgmt.msc . 3 Press Enter or click OK . b Double ‑ click Ports (COM &a...

Using MS810n, MS810dn, MS811n, MS811dn,MS812dn Learning about the printer Printer configurations Basic model 1 2 4 3 1 Standard bin 2 Printer control panel 3 Multipurpose feeder 4 Standard 550 ‑ sheet tray (Tray 1) Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require a...

When using optional trays: • Always use a caster base when the printer is configured with a 2100 ‑ sheet tray. • The 2100 ‑ sheet tray must always be at the bottom of a configuration. • A maximum of four optional trays may be configured with the printer. • The optional 250 ‑ and 550 ‑ sheet trays ma...

Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light color and its corresponding printer status Indicator light Printer status Off The printer ...

Notes: • The smallest supported Universal size is 70 x 127 mm (2.76 x 5 inches) for one ‑ sided printing and 105 x 148 mm (4.13 x 5.83 inches) for two ‑ sided (duplex) printing. • The largest supported Universal size is 216 x 356 mm (8.5 x 14 inches) for one ‑ sided and two ‑ sided printing. • When ...

Loading the 2100 ‑ sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5 ‑ size paper a Pull up and slide the width guide to the posi...

6 From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or cl...

Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel in the TCP/IP section under the Network/Portsmenu. The IP address appears as four sets of numbers...

3 Press . 4 Press Custom Types , and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TC...

For Macintosh users a Customize the settings in the Page Setup dialog if necessary: 1 With a document open, choose File > Page Setup . 2 Choose a paper size or create a custom size to match the paper loaded. 3 Click OK . b Customize the settings in the Page Setup dialog if necessary: 1 With a doc...

• If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the are...

For Macintosh users 1 With a document open, choose File > Print . If necessary, click the disclosure triangle to see more options. 2 From the print options or Copies & Pages pop ‑ up menu, choose Job Routing . 3 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then as...

Canceling a print job from the computer For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type Run , and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click , or click Start and then click Run . b In the Start Search...

Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach theirend ‑ of ‑ life by setting the selectable alerts. Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, a...

Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Settings > > Repor...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Eco ‑ Mode . 3 Select a setting. Use To Off Use the factory default settings for all settings associated with Eco ‑ Mode. Notes: • Settings that were changed whe...

Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There is a short delay before thefirst page is printed. • The alarm control and cartridge alarm sounds areturned off. • The printer ignores the Adva...

Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press ofthe Sleep button wak...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Gene...

Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached,the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach asecurity lock t...

• The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high ‑ security environments, it may be necessary to take additional steps to ...

Erasing printer hard disk memory Note: Some printer models may not have a printer hard disk installed. Configuring Disk Wiping in the printer menus lets you remove residual confidential material left by print jobs by securelyoverwriting files that have been marked for deletion. Using the printer con...

Notes: • Enabling disk encryption will erase the content of the printer hard disk. • Disk encryption can take from several minutes to more than an hour, during which the printer will beunavailable for other user tasks. Using the printer control panel 1 Turn off the printer. 2 Hold down 2 and 6 while...

Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention....

Touch To 4 USB View, select, or print photos and documents from a flash drive. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer. 5 Menus Access printer menus. Note: These menus are available only when the printer is in rea...

1 2 3 4 5 Touch the To 1 Radio button Select or clear an item. 2 Up arrow Scroll up. 3 Down arrow Scroll down. 4 Accept button Save a setting. 5 Cancel button • Cancel an action or a selection. • Return to the previous screen. Other touch-screen buttons Touch To Return to the home screen. Open a con...

Setting up and using the home screen applications Notes: • Your home screen may vary, depending on your home screen customization settings, administrative setup, andactive embedded applications. Some applications are supported only in select printer models. • There may be additional solutions and ap...

Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Network/Ports menu. • By printing a network setup page or me...

Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must firstactivate and set up these applications using the Embedded Web Server. For more informatio...

1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Forms and ...

Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home scr...

3 Touch . 4 Touch Custom Types , and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. 1 Open a Web browser, and then type the printer IP...

3 Touch the arrows to specify the number of copies for printing, and then touch Print . Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on ...

Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch...

Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile mem...

Finding printer security information In high-security environments, you may need to take additional steps to make sure that confidential data stored in theprinter cannot be accessed. For more information, visit the Lexmark security Web page or see the Embedded Web Server Administrator’s Guide . 1 Go...

Setting up and using the home screen applications Notes: • Your home screen may vary, depending on your home screen customization settings, administrative setup, andactive embedded applications. Some applications are supported only in select printer models. • There may be additional solutions and ap...

You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Network/Ports menu. • By printing a network setup page or menu settings page, and then finding the TCP/IP section. Note: An IP address appears as four sets of numbers separate...

For more information on configuring and using the home screen applications, do the following: 1 Go to http://support.lexmark.com , and then do either of the following: • Click Business Solutions , and then select the name of the application. • Click Software and Solutions , and then select either of...

Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids network printing configuration. 1 From the home screen, navigate to: > Reports > Network Setup Page 2 ...

Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoringthe factory default settings. For more information, see “Printing a menu settings page” on page 177. If you want a more comprehensive method of re...

Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or printer control panel. • Flex, fan, and straighten specialty media before loading it. • The printer may print at a reduced speed to prevent damage to the fuser. • For more informa...

– Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, andthen fan them. Straighten the edges on a level surface. Note: A combinat...

Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m 2 (16–47 ‑ lb) grain long paper. The 2100 ‑ sheet tray can automatically feed paper weights up to 60–135 g/m 2 (16–36 ‑ lb) grain long paper. Paper lighter than 60 g/m 2 (16 lb) might not be stif...

• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead • Use grain long for 60–90 ‑ g/m 2 (16–24 ‑ lb) paper. • Use only forms a...

customers minimize printing and copying waste. In addition, the company encourages purchasing paper from supplierswho demonstrate their commitment to sustainable forestry practices. Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintaine...

Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. Paper types and weights supported by the printer The printer engine ...

Paper size 1 Dimensions Standard oroptional 250 ‑ or 550 ‑ sheet tray Optional2100 ‑ sheet tray Multipurposefeeder Duplex Other Envelope 98 x 162 mm(3.9 x 6.4 in.) to176 x 250 mm(6.9 x 9.8 in.) X X 1 If your preferred default paper size cannot be set in the printer control panel, then you may select...

Supported paper types and weights Paper type Paper weight 4 ‑ bin mailbox Output expander and high ‑ capacity output expander Staple finisher Staple, hole punch finisher Plain Paper 90–176 g/m 2 (24–47 lb) X X X 60–90 g/m 2 (16–24 lb) Card Stock 163 g/m 2 (90 Ib) X 1 1 199 g/m 2 (110 Ib) X X X Trans...

Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default SourcePaper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names 3 Custom Bin Names 3 Universal SetupBin Setup Menu Settings PageDevice Statistics Stapler Test Net...

Paper menu Default Source menu Use To Default Source Tray [x]MP FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MP Feeder toappear as a m...

Use To Manual Envelope Size 7 3/4 Envelope9 Envelope10 EnvelopeDL EnvelopeC5 EnvelopeB5 EnvelopeOther Envelope Specify the envelope size being manually loaded. Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the international factory default setting. Manual Envelope Type Envelo...

Paper Texture menu Use To Plain Texture SmoothNormalRough Specify the relative texture of the plain paper loaded in a specific tray. Note: Normal is the factory default setting. Card Stock Texture SmoothNormalRough Specify the relative texture of the card stock loaded in a specific tray. Notes: • No...

Use To Preprinted Texture SmoothNormalRough Specify the relative texture of the preprinted paper loaded in a specific tray. Note: Normal is the factory default setting. Colored Texture SmoothNormalRough Specify the relative texture of the colored paper loaded in a specific tray. Note: Normal is the ...

Use To Custom [x] Weight LightNormalHeavy Specify the relative weight of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported. Paper Loading menu Use To Card Stock Loading DuplexOff Determine and set two-sided printing f...

Use To Heavy Loading DuplexOff Determine and set two-sided printing for all print jobs with Heavy asthe paper type. Rough/Cotton Loading DuplexOff Determine and set two-sided printing for all print jobs with Rough orCotton as the paper type. Custom [x] Loading DuplexOff Determine and set two-sided p...

Custom Bin Names menu Note: This menu appears only in touch ‑ screen printer models. Use To Standard Bin Specify a custom name for the standard bin. Bin [x] Specify a custom name for Bin [x]. Universal Setup menu Use To Units of Measure InchesMillimeters Identify the units of measure. Notes: • Inche...

Bin Setup menu Use To Output Bin Standard BinBin [x] Specify the default bin. Notes: • If multiple bins are assigned the same name, then thename appears only once in the menu. • Standard Bin is the factory default setting. Configure Bins MailboxLinkMail OverflowLink OptionalType Assignment Specify c...

Use To Assign Type/Bin Plain Paper BinCard Stock BinTransparency BinRecycled BinLabels BinVinyl Labels BinBond BinEnvelope BinRough Envelope BinLetterhead BinPreprinted BinColored BinLight Paper BinHeavy Paper BinRough/Cotton BinCustom [x] Bin Select a bin for each supported paper type. For each typ...

Use To Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled. Print Fonts PCL FontsPostScript Fonts Print a report of all the fonts available for the printer language currently set inthe printer. Note: A separate list is available for PC...

Use To Standard Network Setup ORNetwork [x] Setup ReportsNetwork CardTCP/IPIPv6WirelessAppleTalk Show and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network. Reports menu To access the menu, navigate to either of the following: ...

TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers attached to print s...

Use To Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS YesNo View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to either of the foll...

Use To Wi ‑ Fi Protected Setup Start Push Button MethodStart PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wirelessnetwork when buttons on both the printer and the access point(wireless router) are pressed within a gi...

Use To View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone [list of zones available on the network] Provide a list of AppleTalk zones available on the network. Note: The default zone for the network is the factory d...

Use To Parity EvenOddNoneIgnore Set the parity for serial input and output data frames. Note: None is the factory default setting. Honor DSR OnOff Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables....

Use To Device ‑ Initiated E ‑ mail NoneUse Device SMTP Credentials Specify what credentials will be used when communicating to the SMTPserver. Some SMTP servers require credentials to send an e-mail. Notes: • None is the factory default setting for Device ‑ Initiated E ‑ mail and User ‑ Initiated E ...

Use To Edit Access Controls Administrative MenusFunction AccessManagementSolutionsCancel jobs at the Device Control access to printer menus, firmware updates, held jobs, and other accesspoints. Miscellaneous Security Settings menu Note: This menu appears only in touch ‑ screen printer models. Use To...

Use To Confidential Job Expiration Off1 hour4 hours24 hours1 week Limit the amount of time a confidential print job stays in the printer before it is deleted. Notes: • If the “Confidential Job Expiration” setting is changed while confidential print jobsreside in the printer RAM or printer hard disk,...

Use To Automatic Method Single passMultiple pass Mark all disk space used by a previous print job. This method does not permit the filesystem to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to activate disk w...

Settings menu General Settings General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text that appears on the printer ...

Use To Export Configuration Package Export Export the printer configuration package to a flash drive. Note: The configuration package cannot be exported unless a flash drive is attached to the printer. Flash Drive Menu Print Settings menu Use To Copies 1–999 Specify a default number of copies for ea...

Use To Separator Sheets OffBetween CopiesBetween JobsBetween Pages Specify if blank separator sheets are inserted. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job ifCollate is set to On. If Collate is set to Off, then a blank page ...

Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two ‑ sided printing from the printer software. For Windows users: Click File > Print , and ...

Use To Hole Punch Mode 2 holes3 holes4 holes Specify the number of holes to be created on printed outputs for the purpose ofcollecting the sheets in a binder or folder. Notes: • “3 holes” is the US factory default setting. “4 holes” is the international factorydefault setting. • This menu appears on...

Use To Enhance Fine Lines OnOff Enable a print mode preferable for files such as architectural drawings, maps, electricalcircuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print , and...

Use To Disk Near Full Action NoneE ‑ mail Current Log E ‑ mail & Delete Current Log E ‑ mail & Delete Oldest Log Post Current LogPost & Delete Current LogPost & Delete Oldest LogDelete Current LogDelete Oldest LogDelete All LogsDelete All But Current Determine and set how the printer...

HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...

Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...

Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...

Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 270. Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information,see: • The Notices chapter • The Environment...

Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Ordering supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized...

Item Return Program cartridge High Yield Toner Cartridge 521H Extra High Yield Toner Cartridge 521X* For the European Union, European Economic Area , and Switzerland Toner Cartridge 522 High Yield Toner Cartridge 522H Extra High Yield Toner Cartridge 522X* For the Asia Pacific Region (includes Austr...

Ordering staple cartridges Part name Part number Staple cartridges 25A0013 Ordering a roller kit For more information on replacing the roller kit, see the instruction sheet that came with the part. Lexmark roller kit and part number Type Part number Printer engine roller maintenance kit 40X7706 Orde...

Fuser maintenance kit type Part number Type 07 40X8427 Type 08 40X8428 Type 09 40X8429 Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until youare ready to use them. Do not expose supplies to: • Direct sunlight • Te...

5 Close the multipurpose feeder door and the front cover. 2 1 Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 2 1 Maintaining the printer 262

8 Close the multipurpose feeder door and the front cover. 2 1 Replacing a staple cartridge 1 Open the stapler door. 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. Maintaining the printer 265

3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. 1 1 2 4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. 1 2 5 Push the staple cartridge into the finisher until...

4 Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer. Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior of the printer. 5 Make sure all areas of the printer are dry before sending a new print job. Emptying t...

• Make sure there is adequate clearance around the printer. • Use only the power cord provided with this product or the manufacturer's authorized replacement. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty. Moving the printer to anoth...

Clearing jams Carefully select paper and specialty media and load them properly to avoid paper jams. For more information, see“Avoiding jams” on page 270. If jams occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages un...

• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. • If you are...

• If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paperall the way back. 1 2 Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper • Use only recommended paper or specialty media. • ...

Jam location Printer message What to do 9 Upper door and rearduplex area [x] ‑ page jam, open upper and lower rear door. [231–234] Open the rear door of the printer and the rear duplexarea, and then remove the jammed paper. 10 Mailbox [x] ‑ page jam, remove paper, open mailbox rear door. Leave paper...

7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 9 Do either of the following to clear the message and continue printing: • For touch ‑ screen printer models, touch or Done . • For non ‑ touch ‑ screen printer model...

Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if both the toner cartridge and imaging unit are MICR (Magnetic Ink Character Recognition) or non-MICR supplies. Note: For a list of supported supplies, see the “Ordering supplies” section of the User...

• To clear the message and resume the job, select Continue on the printer control panel. For non-touch-screen printer models, press to confirm. Close door or insert cartridge The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers. Close fr...

Disk must be formatted for use in this device From the printer control panel, select Format disk to format the printer hard disk and clear the message. Note: Formatting deletes all the files stored in the printer hard disk. Disk near full. Securely clearing disk space. Try one or more of the followi...

Insert Tray [x] Try one or more of the following: • Insert the specified tray into the printer. • Cancel the print job. • Reset the active bin for a linked set of bins by selecting Reset active bin on the printer control panel. Install bin [x] Try one or more of the following: • Install the specifie...

Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, select Continue on the printer control panel to clear the mes...

Reinstall missing or unresponsive fuser [31.xy] Try one or more of the following: • Remove the unresponsive fuser, and then reinstall it. Note: If the message appears after reinstalling the supply, then the fuser is defective. Replace the fuser. • Install the missing fuser. For more information on i...

If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touch- screen printer models, press to confirm. Remove paper from standard output bin Remove the paper stack from the standard bin. The printer automatically detects paper removal and resumes...

Serial port [x] disabled [56] Try one or more of the following: • Select Continue to clear the message. For non-touch-screen printer models, press to confirm. The printer discards any data received through the specified serial port. • Select Reset active bin to reset the active bin for a linked set ...

Unsupported disk 1 Remove the unsupported disk, and then install a supported one. 2 Select Continue to clear the message and continue printing. For non ‑ touch screen printer models, press to confirm. Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the wall o...

Printer does not respond The printer is not responding Action Yes No Step 1 Make sure the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Press the Sleep...

Action Yes No Step 8 Check if one end of the printer cable is plugged into a port on the printerand the other to the computer, print server, option, or other networkdevice. Is the printer cable securely attached to the printer and the computer,print server, option, or other network device? Go to ste...

Printing problems Confidential and other held jobs do not print Action Yes No Step 1 a From the printer control panel, open the Held Jobs folder, and thenverify that your print job is listed. b Resend the print job. For more information, see“Printing confidential and other held jobs”on page 74 for n...

Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB slot. Note: The flash drive will not work if it is inserted into the rear USB slot. Is the flash drive inserted into the front USB slot? Go to step 2. Insert the flash dri...

Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Deactivate Hex Tracemode. Go to step ...

Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to(1,2,3) (1,2,3). b Resend the print job. Did the job print and collate correctly? The problem is solved. Go to step 2. Step 2 a From the printer software, set Collate to (1,2,3) (1,2,...

Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase the ...

Action Yes No Step 2 a Check if the printer is plugged in and turned on, and if Ready appears on the printer display. b Resend the print job. Do the jobs print? The problem is solved. Go to step 3. Step 3 If an error message appears on the printer display, then clear the message. Note: The printer c...

Action Yes No Step 1 a Make sure the size of the paper loaded in the tray matches the fusertype. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4 ‑ size paper. b Resend the print job. Does the print speed increase? The problem is solved. Go to step...

Unexpected page breaks occur Action Yes No Step 1 Adjust the print timeout settings. a From the printer control panel, navigate to: Settings > General Settings > Timeouts > Print Timeout b Select a higher setting and then, depending on your printer model, select or Submit . c Resend the pri...

Action Yes No Step 3 Print a menu settings page, and then check if the tray is listed in theInstalled Features list. Note: If the tray is listed in the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Is the tray listed in the menu settings ...

Action Yes No Step 4 a Check if the internal option is selected. It may be necessary to manually add the internal option in the printerdriver to make it available for print jobs. For more information, see“Updating available options in the printer driver” on page 36. b Resend the print job. Does the ...

Action Yes No Step 2 Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected tothe ISP. b Check if the ISP solution interface cable is securely connected into thereceptacle of the controller board. Note: The ISP solution interface cable and the re...

Action Yes No Step 4 Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating availableoptions in the printer driver” on page 36. Is the tray available in the printer...

Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • Check if the paper guides are aligned a...

Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts . b...

Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papersize from the traysettings to match...

Action Yes No Step 2 a Replace the fuser. For more information on installing the fuser, seethe instruction sheet that came with the part. b Resend the print job. Do compressed images still appear? The problem is solved. Contact customer support . Gray background on prints ABCDE ABCDE ABCDE Leading e...

Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Do horizontal voids appear on prints? Go to step 2. The problem is solved. Step 2 a Load the specified tray or feeder with a re...

Incorrect margins on prints ABCDEF ABCDEF Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper size loaded. b Resend the print job. Are the margins correct? The problem is solved. Go to step 2. Step 2 From the printer control panel, set the paper ...

Paper curl Action Yes No Step 1 Move the width and length guides in the tray to the correct positions forthe size of the paper loaded. Are the width and length guides positioned correctly? Go to step 2. Adjust the width andlength guides. Step 2 From the printer control panel, set the paper type and ...

Print is too dark ABCDEF ABCDEF Action Yes No Step 1 a From the Quality menu on the printer control panel, reduce the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Step 2 a From the printer control pan...

Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and then resend ...

Action Yes No Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, changethe texture settings inthe Paper Texturemenu to match thepaper you are printingon. Go to step 5. Step 5 a Load paper from a fresh package....

Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more tha...

Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...

Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweigh...

Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...

Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...

Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging un...

Action Yes No Step 2 Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? The problem is solved. Contact customer support . Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Do t...

Action Yes No Step 4 a Enable Quiet mode. From the printer control panel, navigate to: Settings > General Settings > Quiet Mode > On b Resend the print job. Does the toner rub off? Contact customer support . The problem is solved. Transparency print quality is poor Action Yes No Step 1 From...

Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Do vertical voids appear on prints? Go to step 2. The problem is solved. Step 2 a From the printer control panel, set the paper t...

Solving home screen applications problems This troubleshooting step applies only to touch-screen printer models. An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do...

Action Yes No Step 3 Check if the network connection is working. Is the network connection working? Go to step 4. Contact your systemsupport person. Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came withthe ...

Notices Product information Product name: Lexmark MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS810de, MS812de Machine type: 4063 Model(s): 210, 230, 23E, 410, 430, 630, 63E Edition notice October 2012 The following paragraph does not apply to any country where such provisions are inconsistent with l...

Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc.,registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark...

All other trademarks are the property of their respective owners. Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Noise emission levels The following measurements were made in accordance with ISO 7779 and rep...

This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching themetal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith Environmental Protection ...

DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...

Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...

This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, fromLexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.” Limited warranty Lexmark warrants that this product: —Is manufactured from new parts, or new and ser...

Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of printsproduced by any product. Warranty service does not include repair of failures caused by: —Modification or unauthorized attachments —Accidents, misuse, abus...

if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particular installation. If this equipment does causeharmful interference to radio or television reception, which...

Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conformeaux spécifications techniques d'Industry Canada. Notice to users in the European Union This product is in conformity with the protection requirements of EC Council directives 2004/108/EC...

Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo č ili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentligaegenskapskrav och övriga relevanta b...

Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux équipementspouvant causer des interférences NMB-003. European Community (EC) directives conformity This product is in conformity with the protectio...

Index Numerics 2100 ‑ sheet tray loading 57, 106, 156 550 ‑ sheet tray installing 29 Symbols [x] ‑ page jam, clear manual feeder. [250] 282[x] ‑ page jam, lift front cover to remove cartridge. [200–201] 274[x] ‑ page jam, open tray [x]. [24x] 281[x] ‑ page jam, open upper and lower rear door. [231–2...