Page 5 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of proce...
Page 7 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available on the Lexmark Website...
Page 8 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark Support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 9 - Printer configurations
1 2 3 4 5 1 Right side 305 mm (12 in.) 2 Front 510 mm (20 in.) 3 Left side 205 mm (8 in.) 4 Rear 205 mm (8 in.) 5 Top 305 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You...
Page 11 - Using the printer control panel
Using the printer control panel 9 3 1 2 4 5 6 7 8 Use the To 1 Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panelto the top ‑ level menu screen. 2 Display...
Page 12 - Using the Embedded Web Server
Use the To 9 Indicator light Determine the status of the printer. Understanding the colors of the Sleep button and indicatorlights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light color and its correspondi...
Page 13 - Using the Local Printer Settings Utility
Notes: – An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. – If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter . The Em...
Page 14 - Installing internal options; Available internal options; Memory cards; Accessing the controller board
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 15 - Installing a memory card
2 1 1 Memory card connector 2 Option card connector Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrica...
Page 17 - Installing an optional card
Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...
Page 19 - Installing hardware options; Installing optional trays
Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continu...
Page 20 - Attaching cables
7 Align the printer with the tray, and then slowly lower the printer into place. 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 1 2 Note: When the printer software and any hardware options are installed, it may be necessary to ma...
Page 21 - Setting up the printer software; Installing the printer software
• The appropriate Ethernet cable with the Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. 1 2 3 4 5 6 7 Use the To 1 USB port * Attach an optional wireless netw...
Page 22 - In Windows 8; In Windows 7 or earlier; Installing the Local Printer Settings Utility
1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site:Go to http://support.lexmark.com , and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system 2 Double ‑ click the...
Page 23 - For Windows users; For Macintosh users
For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start , and then click Run . b In the Start Search or Run dialog, type control printers . ...
Page 24 - Networking; Preparing to set up the printer on an Ethernet network
Networking Notes: • Purchase a MarkNet TM N8352 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with theadapter. • A Service Set Identifier (SSID) is a name assigned to...
Page 26 - Preparing to set up the printer on a wireless network
– This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click + , and then navigate to: AppleTalk > select your printer > Add Preparing to set up the printer on a wireless network Notes: • Make sure your wireless ...
Page 27 - Using the Push Button Configuration method; Using the Wireless Setup Utility (Windows only)
– To find the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that camewith the access point, see the Web page associated with the access point, or consult your system supportperson. Connecting the printer to a wireless network using Wi ‑ Fi Protected Setup Before c...
Page 28 - Using the Wireless Setup Assistant (Macintosh only)
Installing the Wireless Setup Utility 1 Go to the Lexmark Web site at http://support.lexmark.com . 2 Download the latest Wireless Setup Utility. 3 Double ‑ click the downloaded software installer package. 4 Follow the instructions on the computer screen. Launching the Wireless Setup Utility Notes: •...
Page 29 - Verifying printer setup; Printing a menu settings page
• Make sure a wireless network adapter installed in your printer is attached and working properly. 1 From the Finder, navigate to: Applications > select your printer folder 2 Double ‑ click Wireless Setup Assistant , and then follow the instructions on the computer screen. Note: If you encounter ...
Page 30 - Printing a network setup page
Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Reports > > Netwo...
Page 31 - Loading paper and specialty media; Setting the paper size and type; Specify the paper height and width
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 105 and “Storing paper” on page 48. Setting the paper size and type 1 From the printer control panel, navigate to: > ...
Page 37 - Loading the multipurpose feeder
Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,transparencies, paper labels, and envelopes. You can also use it for single ‑ page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull ...
Page 40 - Linking and unlinking trays
• Load letterhead faceup with the top edge entering the printer first. For two ‑ sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, cla...
Page 41 - Using the printer settings on the computer; Configuring a custom paper type name; Configuring a custom paper type
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu . 3 Change the tray settings to specify the paper size and type for the tray. • To link trays, make sure the paper size and type for the tray match with that of the other t...
Page 42 - Assigning a custom paper type
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types . 3 Select a custom paper type name, and then select a custom paper type. Note: Plain Paper is the factory default paper type for all user ‑ defined custo...
Page 43 - Paper and specialty media guide; Paper guidelines; Paper characteristics; Weight
Paper and specialty media guide Additional information for printing on specialty media may be found in the Card Stock and Label Guide available at http://support.lexmark.com . Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a...
Page 44 - Unacceptable paper
Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long , running the length of the paper, or grain short , running the width of the paper. For 60–90 ‑ g/m 2 (16–24 ‑ lb) bond paper, grain long paper is recommended. Fiber content Most high ‑ ...
Page 45 - Using recycled paper and other office papers
• Avoid papers with rough or heavily textured surfaces. Use papers printed with heat ‑ resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected bythe res...
Page 46 - Unacceptable paper examples; Using specialty media; Tips on using card stock
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained.However, the following paper choice guidelines will help alleviate the environmental impact of printing: 1 Minimize paper consumption. 2 Be selective about the origin of wood fiber...
Page 48 - Storing paper
• Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die ‑ cuts of the label. • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should beat least 1 mm (0.04 inc...
Page 49 - Supported paper sizes, types, and weights; Supported paper sizes
Supported paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide . Supported paper sizes Paper size Standard tray Optional 250 ‑ or 550 ‑ sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm (8.3 x 11.7 in.) A5 148 x 210 mm (5.8 x 8.3 in....
Page 50 - Supported paper types and weights
Paper size Standard tray Optional 250 ‑ or 550 ‑ sheet tray Multipurpose feeder Duplex mode 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) X X X DL Envelope 110 x 220 mm (4.3 x 8.7 in.) X X X C5 Envelope 162 x 229 mm (6.4 x 9 in.) X X X B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) X X X Other Envelope 229 x 3...
Page 52 - Printing; Printing a document; Adjusting toner darkness
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty mediacan affect how reliably documents print. For more information, see “Avoiding jams” on page 105 and “Storing paper”on page 48. Printing a document Printing a document 1 From...
Page 53 - Printing information pages; Printing a font sample list; Canceling a print job; Canceling a print job from the printer control panel
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness . 3 Adjust the toner darkness setting. 4 Click Submit . Using the printer settings on the computer Depending on your operating sys...
Page 55 - Understanding the printer menus; Menus list; Paper menu; Default Source menu
Understanding the printer menus Menus list Paper Menu Reports Network/Ports 3 Default Source Paper Size/TypeConfigure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Menu Settings Page Device Statistics Network Setup Page 1 Profiles ListPrint Fonts Print Dire...
Page 59 - Paper Texture menu
Configure MP menu Use To Configure MP CassetteManualFirst Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures themultipurpose feeder as the default paper source. • Manual sets the multipurpose feeder only for ma...
Page 61 - Paper Weight menu
Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain paper loaded. Note: Normal is the factory default setting. Card Stock Weight LightNormalHeavy Specify the relative weight of the card stock loaded. Note: Normal is the factory default setting. Transparenc...
Page 62 - Paper Loading menu
Use To Colored Weight LightNormalHeavy Specify the relative weight of the colored paper loaded. Note: Normal is the factory default setting. Light Weight Light Specify that the weight of the paper loaded is light. Heavy Weight Heavy Specify that the weight of the paper loaded is heavy. Cotton/Rough ...
Page 63 - Custom Types menu
Use To Light Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Light as the paper type. Heavy Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading DuplexOff Determine and set two ‑ ...
Page 64 - Universal Setup menu; Reports menu
Universal Setup menu Use To Units of Measure InchesMillimeters Identify the units of measure. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width 3–8.5 inches76–216 mm Set the portrait width. Notes: • If the width exceeds the ...
Page 65 - Active NIC menu
Use To Network Setup Page Print a report containing information about the network printer settings, such asthe TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. No...
Page 67 - Network Card menu
Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status ConnectedDisconnected View the connection s...
Page 68 - IPv6 menu
Use To Enable AutoIP YesNo Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP YesNo Enable the built-in FTP server, which lets you send files to the printer using File TransferProtocol. Note: Yes is the factory default setting. Enable HTTP Se...
Page 69 - Wireless menu; AppleTalk menu
Use To Set Hostname * Set the host name. Note: The host name is limited to 15 characters, and accepts US ‑ ASCII, alphanumeric characters and hyphen only. View Address * View the current IPv6 addresses. View Router Address * View the current router address. Enable DHCPv6 OnOff Enable DHCPv6 in the p...
Page 70 - Standard USB menu
Use To Activate YesNo Enable or disable AppleTalk support. Note: Yes is the factory default setting. View Name Show the assigned AppleTalk name. Note: The name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The address can be changed only fr...
Page 71 - SMTP Setup menu
Use To USB Buffer DisabledAuto3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. • The USB buffer size value can be changed in 1-KB increments. • The maximum size allowed depends on the amount of memory...
Page 72 - Security menu; Security Audit Log menu
Use To Use SSL DisabledNegotiateRequired Set the printer to use SSL for increased security when connecting to theSMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines ifSSL will be used. SMTP Server Authentication No authentic...
Page 73 - Set Date and Time menu
Use To Configure Log Enable Audit YesNo Enable Remote Syslog NoYes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Notes: • Enable Audit determines if events are recorded in the secure audit log andremote syslog. No is the factory defa...
Page 74 - Settings menu; General Settings menu
Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text appearing on the printer display. Note: Not a...
Page 77 - Print Settings; Setup menu
Use To Press Sleep Button Do nothingSleepHibernate Determine how the printer, while in idle state, reacts to a shortpress of the Sleep button. Note: Sleep is the factory default setting. Press and Hold Sleep Button Do nothingSleepHibernate Determine how the printer, while in idle state, reacts to a ...
Page 79 - Finishing menu
Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two ‑ sided printing from the software program. For Windows users: 1 Click File > Print . 2 ...
Page 80 - Quality menu
Use To Paper Saver Off2 ‑ Up 3 ‑ Up 4 ‑ Up 6 ‑ Up 9 ‑ Up 12 ‑ Up 16 ‑ Up Print multiple ‑ page images on one side of a paper. Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Paper Saver Ordering HorizontalReverse HorizontalRev...
Page 81 - Utilities menu
Use To Enhance Fine Lines OnOff Enable a print mode preferable for files such as architectural drawings, maps, electricalcircuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print , and...
Page 85 - Saving money and the environment; Saving paper and toner; Using recycled paper; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 86 - Avoid paper jams; Saving energy; Using Eco; Using Hibernate mode
Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 105. Saving energy Using Eco ‑ Mode Use Eco ‑ Mode to quickly select one or more ways to reduce your printer's environmental impact. 1 From the printer control panel, navigat...
Page 87 - Adjusting Sleep mode
3 From the Press Sleep Button or Press and Hold Sleep Button drop ‑ down menu, select Hibernate . 4 Click Submit . Note: If the printer is in Hibernate mode, the Embedded Web Server is disabled. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Ge...
Page 88 - Setting Hibernate Timeout; Using Schedule Power Modes
Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into areduced power state. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a netwo...
Page 89 - Recycling; Recycling Lexmark products
Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information,see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment • The Lexmark recycling program at www.lexmark.com...
Page 90 - Securing the printer; Using the security lock feature
Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers inthe location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can ...
Page 91 - Finding printer security information
Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffereddata, simply turn off the printer. Erasing non ‑ volatile memory 1 Turn off the printer. 2 From the printer control panel, hold down and the right arrow but...
Page 92 - Maintaining the printer; Cleaning the printer; Checking the status of parts and supplies
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: D...
Page 93 - Estimated number of remaining pages; Using genuine Lexmark parts and supplies
Using the printer control panel From the printer control panel, navigate to: > Reports > > Device Statistics > Note: You can view the status of parts and supplies in the “Supply Information” section of the pages printed. Estimated number of remaining pages The estimated number of remaini...
Page 95 - Ordering an imaging unit; Storing supplies
Item Regular cartridge Extra High Yield Toner Cartridge 500XA 2 Ultra High Yield Toner Cartridge 500UA 3 1 This cartridge is supported only in MS310d and MS310dn printer models. 2 This cartridge is supported only in MS410d and MS410dn printer models. 3 This cartridge is supported only in MS510dn, MS...
Page 96 - Replacing supplies; Replacing the toner cartridge
Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the ...
Page 97 - Replacing the imaging unit
6 Close the front door. Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. Maintaining the printer 97
Page 99 - Moving the printer; Before moving the printer
6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrowson the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. ...
Page 100 - Moving the printer to another location; Shipping the printer
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on theright side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are no...
Page 101 - Managing the printer; Finding advanced networking and administrator information; Checking the virtual display
Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Adminis...
Page 102 - Modifying confidential print settings
Notes: • Selectable alerts can be set on the toner cartridge and imaging unit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts canbe set for the end ‑ of ‑ life supply condition. E ‑ mail selectable alert is available for all supply c...
Page 105 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see“Avoiding jams” on page 105. If jams occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unl...
Page 106 - Use recommended paper; Understanding jam messages and locations
• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...
Page 116 - Troubleshooting; Understanding the printer messages
Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if both the toner cartridge and imaging unit are MICR (Magnetic Ink Character Recognition) or non-MICR supplies. Note: For a list of supported supplies, see the “Ordering supplies” section of the User...
Page 117 - Close front door
If necessary, press on the printer control panel to clear the message and continue printing. Imaging unit low [84.xy] You may need to order an imaging unit. If necessary, press on the printer control panel to clear the message and continue printing. Change [paper source] to [custom type name]. Load ...
Page 121 - Non
Load MP feeder with [paper size] [orientation] Try one or more of the following: • Load the feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the re...
Page 123 - Printer and toner cartridge regions
Printer and toner cartridge regions Region number Region 0 Global 1 United States, Canada 2 European Economic Area (EEA), Switzerland 3 Asia Pacific, Australia, New Zealand 4 Latin America 5 Africa, Middle East, rest of Europe 9 Invalid Notes: • The x and y values represent . xy in the code that app...
Page 125 - Solving printer problems; Basic printer problems; The printer is not responding
Too many trays. Remove some. [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to the electrical outlet. 5 Turn the printer back on. Flash memory unformatted [53] Try one or more of the following: • From the printer co...
Page 127 - Printer display is blank; Option problems; Cannot detect internal option
Action Yes No Step 11 Check the installed printer driver. Is the correct printer driver installed? Go to step 12. Install the correctprinter driver. Step 12 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Is the printer working? The problem is solved. Contact ...
Page 128 - Tray problems
Action Yes No Step 3 Print a menu settings page, and then check to see if the internal option islisted in the Installed Features list. Is the internal option listed in the menu settings page? Go to step 4. Reinstall the internaloption. Step 4 a Check if the internal option is selected. It may be nec...
Page 129 - Cannot detect memory card
Action Yes No Step 4 Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating availableoptions in the printer driver” on page 22. Is the tray available in the printer...
Page 130 - Paper feed problems; Paper frequently jams; Paper jam message remains after jam is cleared
Paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • Check if the paper ...
Page 131 - Jammed pages are not reprinted; Solving print problems; Printing problems; Print jobs do not print
Jammed pages are not reprinted Action Yes No a Turn on jam recovery. 1 From the printer control panel, navigate to: > Settings > > General Settings > > Print Recovery > > Jam Recovery > 2 Press the arrow buttons until On or Auto appears, and then press . b Resend the pages th...
Page 132 - Printing slows down
Action Yes No Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if thecables are securely connected to the computer and the printer. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. Do the jobs print? The problem is solv...
Page 133 - Print job takes longer than expected; Job prints from the wrong tray or on the wrong paper
Print job takes longer than expected Action Yes No Step 1 Reduce the number and size of fonts, the number and complexity ofimages, and the number of pages in the print job, and then resend theprint job. Does the print job still take long? Go to step 2. The problem is solved. Step 2 Disable the Page ...
Page 134 - Incorrect characters print; Tray linking does not work
Action Yes No Step 3 a Depending on your operating system, open Printing Preferences orthe Print dialog, and then specify the paper type. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 4. Step 4 a Check if the trays are not ...
Page 135 - Large jobs do not collate; Unexpected page breaks occur
Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to(1,2,3) (1,2,3). b Resend the print job. Did the job print and collate correctly? The problem is solved. Go to step 2. Step 2 a From the printer software, set Collate to (1,2,3) (1,2,...
Page 136 - Print quality problems; Characters have jagged or uneven edges; Printer is printing blank pages
Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: > Reports > > Print Fonts > 2 Press the arrow buttons until PCL Fo...
Page 137 - Clipped pages or images
Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more tha...
Page 138 - Shadow images appear on prints
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper loaded. b Resend the print job. Is the page or image clipped? Go to step 2. The problem is solved. Step 2 From the printer control panel, set the paper size and type in the Papermenu to match th...
Page 139 - Gray background on prints; ABCDE
Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweight in the tray. Step 2 From the printer control panel, set the paper type and weight in t...
Page 140 - Incorrect margins on prints; A B C D
Action Yes No Step 2 Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to lightcan cause print quality problems. c Install t...
Page 141 - Paper curl
Action Yes No Step 3 a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact customer support . Paper curl Action Yes No Step 1 Move the width and length guides in ...
Page 142 - Print irregularities
Print irregularities ) ) ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded in the tray. b Resend the print job. Do print irregularities still appear? Go to step 2. The problem is s...
Page 143 - Repeating defects appear on prints; Print is too dark
Repeating defects appear on prints Action Yes No Step 1 Measure the distance between the defects. Check for a distance between the defects that equals: • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Go to step 2. 1 Che...
Page 145 - Print is too light
Print is too light Action Yes No Step 1 a From the Quality menu on the printer control panel, increase the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Go to step 2. The problem is solved. Step 2 From the printer control panel, set the ...
Page 146 - Skewed print
Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 147 - Printer is printing solid black pages; Transparency print quality is poor
Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality probl...
Page 148 - Streaked horizontal lines appear on prints
Streaked horizontal lines appear on prints ABCDEABCDEABCDE Action Yes No Step 1 a Depending on your operating system, specify the tray or feeder fromPrinting Preferences or the Print dialog. b Resend the print job. Do streaked horizontal lines appear on prints? Go to step 2. The problem is solved. S...
Page 149 - Streaked vertical lines appear on prints
Streaked vertical lines appear on prints ABCDEABCDEABCDE Leading edge Trailing edge Action Yes No Step 1 a Depending on your operating system, specify the paper type, texture,and weight from Printing Preferences or from the Print dialog. b Resend the print job. Do streaked vertical lines appear on p...
Page 150 - Horizontal voids appear on prints
Action Yes No Step 5 Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? Contact customer support at http://support.lexmark.com or your service representative. The problem is solved. Horizontal voids appear on prints Leading edge Trailing edge Action...
Page 151 - Vertical voids appear on prints
Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Do vertical voids appear on prints? Go to step 2. The problem is solved. Step 2 a From the printer control panel, set the paper t...
Page 152 - ABC; Uneven print density
Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Do toner specks appear on prints? Contact customer support . The problem is solved. Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer control p...
Page 153 - Embedded Web Server does not open
Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter . Does the Embedded Web Server open? The problem is solved. Go to step 2. Step 2 Make sure the printer IP address is correct. a View the printer IP ...
Page 154 - Contacting customer support
Action Yes No Step 5 Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Websites including the Embedded Web Server. Does the Embedded Web Server open? The problem is solved. Contact your system support person. Contacting customer support When yo...
Page 155 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark MS410d, MS410dn Machine type: 4514 Model(s): 420, 430 Edition notice September 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “A...
Page 156 - Trademarks; Industry Canada compliance statement
Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered inthe United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the H...
Page 158 - Laser notice
Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching themetal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith...
Page 159 - Power consumption; Product power consumption
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...
Page 160 - Hibernate Mode; Off mode; European Community (EC) directives conformity
Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...
Page 162 - Notice to users in the European Union
L'installateur de cet équipement radio doit veiller à ce que l'antenne soit implantée et dirigée de manière à n'émettreaucun champ HF dépassant les limites fixées pour l'ensemble de la population par Santé Canada. Reportez-vous auCode de sécurité 6 que vous pouvez consulter sur le site Web de Santé ...
Page 164 - STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,; Limited warranty; Limited warranty service
Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo č ili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentligaegenskapskrav och övriga relevanta b...
Page 166 - Additional rights; Patent acknowledgment
This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for anyclaim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and itsSuppliers' and Rem...
Page 167 - Index
Index A accessing the controller board 14Active NIC menu 65adjusting Sleep mode 87adjusting toner darkness 52administrator settings Embedded Web Server 101 AppleTalk menu 69assigning custom paper types 42attaching cables 20available internal options 14avoiding jams 48avoiding paper jams 105 B Bin fu...