Page 3 - Contents
Contents Important safety information . . . . . . v Service and upgrades . . . . . . . . . . . . . v Static electricity prevention . . . . . . . . . . . v Power cords and power adapters . . . . . . . . viExtension cords and related devices . . . . . . . viPlugs and outlets. . . . . . . . . . . . . ....
Page 4 - ii
Installing or replacing the mSATA solid-statedrive . . . . . . . . . . . . . . . . . 64 Replacing the primary hard disk drive . . . . 70 Replacing the secondary hard disk drive. . . 72 Installing the solid-state drive . . . . . . . 74 Replacing the front fan assembly . . . . . 75 Replacing the rear ...
Page 5 - iii
Chapter 11. Getting information, help,and service . . . . . . . . . . . . . 139 Information resources . . . . . . . . . . . . 139 Lenovo ThinkVantage Tools . . . . . . . . 139 Lenovo Welcome . . . . . . . . . . . . 139 Help and Support . . . . . . . . . . . . 139 Safety and Warranty. . . . . . . . ....
Page 6 - iv
Page 7 - Important safety information; Setup Guide; reduces the risk of personal injury and damage to your product.; If you no longer have a copy of the; Service and upgrades; Hazardous moving parts. Keep fingers and other body parts away.; Static electricity prevention
Important safety information CAUTION:Before using this manual, be sure to read and understand all the related safety information for thisproduct. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading ...
Page 8 - Power cords and power adapters; other countries, the suitable types shall be used accordingly.; Extension cords and related devices
or CRU, do not open the static-protective package containing the part until the instructions direct youto install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautionsto avoid static-electricity damage: • Limit your movement. Movement can cause ...
Page 9 - materials or in explosive environments.; vii
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damagedor corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a r...
Page 10 - viii
For your safety and to maintain optimum computer performance, always follow these basic precautionswith your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforat...
Page 11 - Laser compliance statement; might result in hazardous radiation exposure.; Power supply statement; ix
Laser compliance statement CAUTION:When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) areinstalled, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no servic...
Page 13 - Chapter 1. Product overview; Features
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs providedby Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The informa...
Page 17 - Specifications; Lenovo programs; Tools program or from Control Panel.; Start
Specifications This section lists the physical specifications for your computer. Dimensions Width: 175 mm (6.89 inches) Height: 414 mm (16.30 inches) Depth: 442 mm (17.40 inches) Weight Maximum configuration as shipped: 11.2 kg (24.69 lb) Environment • Air temperature: Operating: 10°C to 35°C (50°F ...
Page 18 - Accessing Lenovo programs from Control Panel; To access Lenovo programs from Control Panel, click; . Then depending on the
Note: If a program icon in the Lenovo ThinkVantage Tools program navigation window is dimmed, it indicates that you need to install the program manually. To install the program manually, double-click theprogram icon. Then, follow the instructions on the screen. When the installation process complete...
Page 19 - An introduction to Lenovo programs
Note: Depending on your computer model, some of the programs might not be available. Accessing Lenovo programs on the Windows 8 or Windows 8.1 operatingsystem If your computer is preinstalled with the Windows 8 or Windows 8.1 operating system, you can accessLenovo programs by doing one of the follow...
Page 20 - Locations
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. Itcombines diagnostic tests, system information collection, security status, and support information, alongwith hints and tips for maximum system performance. • Lenovo Support The Lenovo Support program ena...
Page 21 - Locating connectors on the rear of your computer
Locating connectors, controls, and indicators on the front of yourcomputer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors,controls, and indicators on the front of your computer. 1 2 Figure 1. Front connector, control, and indicator locati...
Page 24 - Locating components
Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or ifyou...
Page 25 - Locating parts on the system board; on the system board of ThinkCentre M93/p computer.
1 Heat sink and fan assembly 9 Secondary hard disk drive bay 2 Memory modules 10 Primary hard disk drive 3 Optical drive 11 PCI card (available in ThinkCentre ® M93/p computers) 4 Front audio and USB assembly 12 Cover presence switch (intrusion switch) (available in some models) 5 Thermal sensor 13 ...
Page 28 - Locating internal drives
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to yourcomputer to increase storage capacity and enable your computer to read other types of media. Internaldrives are installed in bays. When installing or replacing an internal d...
Page 29 - Machine type and model label; The following is a sample of the machine type and model label.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machinetype and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model labe...
Page 31 - Chapter 2. Using your computer; Frequently asked questions
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various...
Page 32 - Navigating on Windows 8
Navigating among screens on the Windows 8 and Windows 8.1 operatingsystems This section provides instructions on how to navigate among the desktop, the Start screen, and applicationsthat were opened from the Start screen on the Windows 8 and Windows 8.1 operating systems. For detailedinstructions, s...
Page 33 - Navigating on Windows 8.1
1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. 2. Tap the desired workspace. • Method 2 1. Swipe in from the left edge of the screen to navigate to the next available workspace. 2. Repeat step 1 until y...
Page 35 - Using the keyboard; Using a fingerprint reader
– For Windows 8.1: 1. Click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. 2. Scroll to the right side, and click Control Panel in the Windows System section. Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a finger...
Page 36 - Using the wheel mouse; The wheel mouse has the following controls:; Adjusting audio; Mute; “Adding the volume icon to the taskbar” on page 24.; Adding the volume icon to the taskbar
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which yourotate the wheel controls the direction of the scrolling a...
Page 41 - Chapter 3. You and your computer; Accessibility and comfort
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to othercountries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.Arrange your ...
Page 42 - When arranging your workspace:
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at acomfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view itwithout having to twist your body. Also, position other equipment you use regularly, such as t...
Page 43 - Registering your computer; To register your computer with Lenovo, do one of the following:; Registration; Moving your computer to another country or region; “Replacement power cords” on page 31; Replacement power cords
Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contactyou in case of a recall or other severe problem. After you register your computer with Lenovo, you will receivequicker service when you call Lenovo for help. In addition,...
Page 45 - Security features; Security
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset ma...
Page 46 - Locking the computer cover
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of yourcomputer. Your computer comes with a padlock loop so that the computer cover cannot be removedwhen a padlock is installed. Figure 9. Locking the computer cover 34 ThinkCen...
Page 47 - Attaching a Kensington-style cable lock; Kensington
Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanentfixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with akey or combination depending on the type sel...
Page 48 - Attaching a cable lock; To install a cable lock, do the following:; Using passwords
Attaching a cable lock You can use a cable lock to secure devices, such as the keyboard and the mouse, by locking the devicecables to your computer. The cable lock attaches to the cable-lock slots on the rear of your computer. See“Locating connectors on the rear of your computer” on page 9. To insta...
Page 51 - Chapter 5. Installing or replacing hardware; Handling static-sensitive devices; • Do not place the part on the computer cover or other metal surface.; Installing or replacing hardware; • Use only computer parts provided by Lenovo.; Installing external options
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Note: Depending on the model, your computer might look slightly different from the illustrations in this chapter. Handling static-sensitive devices Do not open the ...
Page 52 - Removing the computer cover; To remove the computer cover, do the following:
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes t...
Page 53 - computer to remove the cover.; Removing and reinstalling the front bezel; To remove and reinstall the front bezel, do the following:
6. Press the cover-release button on the side of the computer and slide the cover to the rear of the computer to remove the cover. 3 4 5 6 7 8 ® HDMI ® 5 6 7 8 3 4 Figure 12. Removing the computer cover Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any rep...
Page 54 - Installing or replacing a PCI card; To install or replace a PCI card, do the following:
3. Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward. Figure 13. Removing the front bezel 4. To reinstall the front bezel, align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis. The...
Page 56 - and equal amount until the card is removed from the slot.
4. Depending on whether you are installing or replacing a PCI card, do one of the following: • If you are installing a PCI card, remove the appropriate metal slot cover. • If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot. Figure ...
Page 57 - Installing or replacing a memory module
6. Install the new card into the appropriate slot on the system board. See “Locating parts on the system board” on page 13. Note: If you are installing a PCI Express x16 graphics card, make sure that the memory slot retaining clips are closed before you install the graphics card. 7. Pivot the card l...
Page 58 - To install or replace a memory module, do the following:
UDIMM DIMM 1 DIMM 2 DIMM 3 DIMM 4 One UDIMM X Two UDIMMs X, 1 X, 2 Three UDIMMs X, 3 X, 1 X, 2 Four UDIMMs X, 3 X, 1 X, 4 X, 2 To install or replace a memory module, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power c...
Page 59 - Installing or replacing the optical drive
• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 18. Opening the retaining clips 7. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with ...
Page 61 - Installing or replacing the card reader; The card reader is only available in some models.
6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 22. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 23. Connecting the optical drive 8. Reinstall the fro...
Page 62 - Installing the card reader; To install the card reader, do the following:
Installing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. To install the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Th...
Page 63 - parts on the system board” on page 13.
7. Slide the new card reader with retainer into the card reader drive bay until it snaps into position. Figure 26. Installing the card reader 8. Connect the card reader cable to the front USB connector 2 on the system board. See “Locating parts on the system board” on page 13. 9. Locate the protecti...
Page 64 - Replacing the card reader; To replace the card reader, do the following:
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 99. Replacing the card reader Attention: Do not open your computer or attempt any repair before reading and unders...
Page 65 - Installing or replacing the front USB assembly; The front USB assembly is only available in some models.
7. Remove the card reader retainer from the old card reader and install it on the side of the new card reader. Figure 29. Installing the card reader retainer 8. Slide the new card reader with retainer into the drive bay until it snaps into position. Figure 30. Installing the card reader 9. Reconnect...
Page 66 - Installing the front USB assembly; To install the front USB assembly, do the following:
Installing the front USB assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. To install the front USB assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and th...
Page 67 - “Locating parts on the system board” on page 13.
7. Slide the new front USB assembly with retainer into the card reader drive bay until it snaps into position. Figure 33. Installing the front USB assembly 8. Connect the front USB assembly cable to the front USB connector 2 on the system board. See “Locating parts on the system board” on page 13. 9...
Page 68 - Replacing the front USB assembly; To replace the front USB assembly, do the following:
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 99. Replacing the front USB assembly Attention: Do not open your computer or attempt any repair before reading and...
Page 69 - See “Locating parts on the system board” on page 13.; Replacing the battery
7. Remove the card reader retainer from the old front USB assembly and install it on the side of the new front USB assembly. Figure 36. Installing the card reader retainer 8. Slide the new front USB assembly with retainer into the card reader drive bay until it snaps into position. Figure 37. Instal...
Page 71 - Replacing the power supply assembly; To replace the power supply assembly, do the following:
Replacing the power supply assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. This section provides instructions on how to replace the power supply assembly. Although there are no moving parts in your comp...
Page 72 - power supply assembly.; assembly align with those in the chassis.; Replacing the heat sink and fan assembly
5. Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly. 5 6 7 8 3 4 HDMI ® 3 4 5 6 7 8 5 6 7 8 3 4 ® Figure 40. Removing the screws for the power supply assembly 6. Slide the power supply assembly to the front of the computer, and ...
Page 74 - Replacing the microprocessor
9. Follow the following sequence to install the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws. a. Partially tighten screw 1 , then fully tighten screw 2 , and then fully tighten screw 1 . b. Partially tighten screw 3 , then fully tighten screw 4 , and then ...
Page 76 - microprocessor in the socket.; Installing or replacing the mSATA solid-state drive; Installing the mSATA solid-state drive
Note: The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator. The new microprocessor is in the correct orientation when this indicator faces the beveledcorner 4 of the microprocessor socket. Figure 44. Installing the microprocessor 11. Close the micr...
Page 77 - press the mSATA solid-state drive downward.
1. Insert the mSATA solid-state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid-state drive downward. Figure 45. Installing the mSATA solid-state drive into the storage converter 2. Install the two screws to secure the mSATA solid-state drive to the stor...
Page 78 - Replacing the mSATA solid-state drive; Locate the card reader. See “Locating components” on page 12.
3. Slide the mSATA solid-state drive storage converter into the card reader drive bay until it snaps into position. Figure 47. Installing the mSATA solid-state drive 4. Connect the signal cable and the power cable to the mSATA solid-state drive. What to do next: • To work with another piece of hardw...
Page 82 - Replacing the primary hard disk drive; To replace the primary hard disk drive, do the following:
Replacing the primary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. This section provides instructions on how to replace the primary hard disk drive. Note: Depending on your model type, your co...
Page 84 - Replacing the secondary hard disk drive; To replace the secondary hard disk drive, do the following:
Replacing the secondary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. Note: Your computer comes with a secondary hard disk drive bay for installing or replacing a secondary 3.5-inch hard disk d...
Page 86 - Installing the solid-state drive; solid-state drive to the storage converter.
Installing the solid-state drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”on page v. This section provides instructions on how to install the 2.5-inch solid-state drive. To install the solid-state drive, do the foll...
Page 87 - Replacing the front fan assembly
2. To install the solid-state drive with the storage converter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the storage converter. Figure 61. Installing the solid-state drive with the storage co...
Page 88 - the chassis and push the rubber mounts through the holes.
4. The front fan assembly is attached to the chassis by four rubber mounts. Remove the front fan assembly by breaking or cutting the rubber mounts and gently pulling the front fan assembly out of the chassis. Note: The new front fan assembly will have four new rubber mounts attached. Figure 62. Remo...
Page 89 - Replacing the rear fan assembly; To replace the rear fan assembly, do the following:
7. Pull the tips of the rubber mounts until the front fan assembly is secured in place. Figure 63. Installing the front fan assembly 8. Connect the front fan assembly cable to the power fan connector on the system board. 9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” o...
Page 90 - chassis and push the rubber mounts through the holes.
5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis. Note: The new rear fan assembly will have four new rubber mounts attached. Figure 64. Removing...
Page 91 - Replacing the front audio and USB assembly; To replace the front audio and USB assembly, do the following:
7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 65. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: • To work with another piece of hardware, go to the appropria...
Page 94 - Replacing the internal speaker; The internal speaker is only available in some models.
8. Install the screw to secure the new front audio and USB assembly in place. Figure 68. Installing the screw to secure the front audio and USB assembly 9. Connect the cables of the new front audio and USB assembly to the front audio connector and the front USB connector 1 on the system board. See “...
Page 96 - Replacing the thermal sensor
6. Position the new internal speaker into the four metal clips 1 and push the internal speaker toward the left until it is secured in place. Figure 70. Installing a new internal speaker 7. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 13. Wh...
Page 97 - Pull the entire thermal sensor out of the chassis.
6. From inside the chassis, pivot the upper retaining clip 1 that secures the plastic holder of the thermal sensor downward and then push the clip outward to release the clip. Then disengage the plasticholder holding the thermal sensor from the chassis. Figure 71. Removing the thermal sensor 7. Pull...
Page 98 - Replacing the cover presence switch; To replace the cover presence switch, do the following:
8. Insert the connector and cable of the new thermal sensor into the lower hole 1 in the chassis. Then align the two tabs on the plastic holder holding the thermal sensor with the two holes 1 and 2 in the chassis, and push the plastic holder until it snaps into position. Figure 72. Installing the ne...
Page 100 - Replacing the Wi-Fi units; Replacing the Wi-Fi units involves the following operations:
6. Position the new cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis. Then install the screw to secure the cover presenceswitch to the chassis. Figure 74. Installing the new cover presence switch 7. Reconnect the cover pr...
Page 101 - Removing the Wi-Fi adapter card; the Bluetooth cable from the Wi-Fi adapter card.; connector on the system board to support the Bluetooth function.
Removing the Wi-Fi adapter card To remove a Wi-Fi adapter card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 40. 3. If your computer comes with a Wi-Fi card module that suppo...
Page 103 - small amount until it is removed from the card slot.; Removing the Wi-Fi card module
5. Grasp the Wi-Fi adapter card that is currently installed and gently pull it out of the slot. Figure 77. Removing the Wi-Fi adapter card Note: The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. Remov...
Page 104 - Installing the Wi-Fi units
2. Remove the two screws that secure the Wi-Fi card module to the Wi-Fi adapter card. Figure 79. Removing the screws that secure the Wi-Fi card module 3. Pull the Wi-Fi card module out of the mini PCI Express slot to remove it from the Wi-Fi adapter card. Figure 80. Removing the Wi-Fi card module In...
Page 106 - the system board” on page 13.
2. Connect the front antenna cable and rear antenna cable to the Wi-Fi card module. Figure 83. Installing the Wi-Fi antenna cables 3. Install the Wi-Fi adapter card into the PCI Express x1 slot on the system board. See “Locating parts on the system board” on page 13. 4. If the installed Wi-Fi card m...
Page 107 - Installing or removing the rear Wi-Fi antenna; Installing the rear Wi-Fi antenna
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 99. Installing or removing the rear Wi-Fi antenna Attention: Do not open your computer or attempt any repair befor...
Page 108 - Removing the rear Wi-Fi antenna; Installing or removing the front Wi-Fi antenna; Installing the front Wi-Fi antenna
Removing the rear Wi-Fi antenna To remove the rear Wi-Fi antenna, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove...
Page 109 - hole in the front panel.
3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 41. 4. Peel off the paper that protects the stickers on the front antenna. Figure 87. Peeling off the paper that protects the stickers 5. Stick the front antenna to the front panel as shown. Then insert the front ante...
Page 110 - Removing the front Wi-Fi antenna; Disconnect the front antenna cable from the Wi-Fi card module.; Replacing the keyboard or mouse; To replace the keyboard or mouse, do the following:
6. Connect the front antenna cable to the Wi-Fi card module. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 99. Removing the front Wi-Fi antenna To remove the fr...
Page 111 - Completing the parts replacement
1. Disconnect the old keyboard cable or mouse cable from the computer. 2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators onthe front of your computer” o...
Page 112 - Install the screws to secure the computer cover.; Obtaining device drivers
4. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the cover to the front of the computer until it snapsinto position. 3 4 5 6 7 8 ® HDMI ® 5 6 7 8 3 4 Figure 91. Reinstalling the computer cover 5. Ins...
Page 113 - Chapter 6. Recovery information; Recovery information for the Windows 7 operating system
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery information for the Windows 7 operating system” on page 101 • “Recovery information for the Windows 8 or Windows 8.1 operating system” on page 107 Recovery information for t...
Page 114 - Creating recovery media; Using recovery media; Performing backup and recovery operations; Performing a backup operation
Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Len...
Page 115 - Performing a recovery operation; In the Rescue and Recovery main window, click the; Using the Rescue and Recovery workspace; To start the Rescue and Recovery workspace, do the following:
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore . The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backu...
Page 116 - Creating and using a rescue medium; Creating a rescue medium
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue an...
Page 117 - Reinstalling preinstalled applications and device drivers; Reinstalling preinstalled applications
1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive ...
Page 118 - page 117 for more information.; Reinstalling software programs; To reinstall the program, do one of the following:; Reinstalling device drivers
Note: If you need updated device drivers, see “Getting the latest device drivers for your computer” on page 117 for more information. Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to removeand reinstall it. Reinstalling o...
Page 119 - Refreshing your computer; To refresh your computer, do one of the following:; Resetting your computer to the factory default settings; make a backup copy of all the data that you want to keep.; Using the advanced startup options; To use the advanced startup options, do the following:
It is important to create a rescue medium and a set of recovery media as early as possible and store themin a safe place for future use. Recovery information for the Windows 8 or Windows 8.1 operatingsystem This section provides information about the recovery solutions provided on computers preinsta...
Page 121 - Chapter 7. Using the Setup Utility program; Starting the Setup Utility program; To start the Setup Utility program, do the following:; Viewing and changing settings
Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardlessof which operating system you are using. However, the operating system settings might override any similarsettings in the Setup Utility program. Star...
Page 126 - Exiting the Setup Utility program
2. From the Setup Utility program main menu, select Power . 3. Select Intelligent Cooling Engine (ICE) . The Intelligent Cooling Engine (ICE) window is displayed. 4. Select ICE Thermal Alert . The ICE Thermal Alert window is displayed. 5. Select Enabled or Disabled as desired. 6. Press F10 to save c...
Page 127 - Chapter 8. Updating system programs; Using system programs; disc from the optical drive.
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POSTand BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include thePOST, the BIOS, an...
Page 129 - Chapter 9. Preventing problems; Keeping your computer current
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computerrunning smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, oroperating system. ...
Page 131 - Cleaning your computer; Computer; Cleaning a flat-panel monitor surface
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-freeoperation. CAUTION:Be sure to turn off the computer and monitor power buttons before cleaning the computer andmonitor screen. Computer Use only mild cleaning solutions and ...
Page 132 - Cleaning a glass-screen surface; Good maintenance practices
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed forLCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computersupply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glas...
Page 133 - Chapter 10. Troubleshooting and diagnostics; Basic troubleshooting; telephone numbers, refer to the
Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If yourcomputer problem is not described here, see Chapter 11 “Getting information, help, and service” on page139 for additional troubleshooting resources. Basic trou...
Page 134 - Troubleshooting procedure; • For Windows 7: Click; Troubleshooting
Symptom Action The operating system does notstart. Verify that: • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information,see “Selecting a startup device” on page 112. The computer beeps multipletimes ...
Page 135 - Audio problems; No audio in Windows; On
If the symptom your computer is experiencing occurred immediately after you installed a new hardwareoption or new software, do the following before referring to the troubleshooting information: 1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware ...
Page 136 - CD problems
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots,the audio function built into the system board is disabled; use the audio jacks on the ada...
Page 137 - A CD or DVD does not work; DVD problems; Black screen instead of DVD video
An audio disc or AutoPlay-enabled disc does not automatically play when it isinserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted intoa CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and...
Page 139 - All or some keys on the keyboard do not work
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technicalassistance, see Chapter 11 “Getting information, help,...
Page 140 - The mouse or pointing device does not work
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 22. 2. Click Hardware and Sound . 3. Click Devices and Printers . 4. Double-click USB Enhanced Performance Keyboard . The U...
Page 141 - Monitor problems; Wrong characters appear on the screen
• The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in...
Page 142 - The image appears to be flickering; Symptom: The image appears to be flickering.; The image is discolored; Networking problems; “Ethernet problems” on page 131
The image appears to be flickering Symptom: The image appears to be flickering. Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Usi...
Page 143 - Ethernet problems
• “A wireless LAN problem” on page 132 • “A wireless WAN problem” on page 133 • “Bluetooth problem” on page 133 For more information, see “Help and Support” on page 139. Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the netwo...
Page 144 - • The switch port and the adapter have the same duplex setting.; The adapter stops working for no apparent reason; Symptom: The adapter stops working for no apparent reason.; The Wake on LAN feature is not working; • Make sure that WOL is enabled in the BIOS Setup Utility program.; A wireless LAN problem; Windows notification area.
• The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex.Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed al...
Page 145 - Option problems; An option that was just installed does not work
A wireless WAN problem Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card. Action: The wide area network (WAN) card is not supported on this computer. Remove it. Note: A wireless WAN card is supported only on some computer models. Bluetooth problem Symptom: Sound does n...
Page 146 - Performance and lockup problems; Insufficient free hard disk drive space
Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: – The cables for all external SCSI options are connected correctly. – T...
Page 147 - Excessive number of fragmented files
• Method 2 1. Open Control Panel. Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 22. 2. Click Programs . 3. Click Turn Windows features on or off . 4. A list of optional ...
Page 148 - Insufficient memory; Symptom: Insufficient memory; Printer problems; The printer is turned on and is online.; Serial port problems
Insufficient memory Symptom: Insufficient memory In general, the more memory that is installed, the better the Windows operating system runs. Action: Install additional memory. For information about purchasing memory, see Chapter 11 “Gettinginformation, help, and service” on page 139. For step-by-st...
Page 149 - Software problems; When using a sort feature, dates do not sort in the correct order
Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page 137 • “Software does not work as expected” on page 137 When using a sort feature, dates do not sort in the correct order Symptom: When using a sort feature, da...
Page 150 - USB problems; Symptom: The USB connectors cannot be accessed.; Lenovo Solution Center
If these actions do not correct the problem, you might need technical assistance. Contact your softwaremanufacturer or see Chapter 11 “Getting information, help, and service” on page 139 for details. USB problems Symptom: The USB connectors cannot be accessed. Actions: • Make sure the USB cable is s...
Page 152 - Problem determination
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo...
Page 153 - Using other services; Warranty; , and follow the instructions on the screen.; Purchasing additional services
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts• Identification of software problem sources• Configuration of BIOS as part of an installation or upgrade• Changes, modifications, or upgrades to device drivers• Installation and maintenance of network opera...
Page 156 - Trademarks; Linux is a registered trademark of Linus Torvalds.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: LenovoRescue and RecoveryThinkCentreThinkVantageThe Lenovo logo Microsoft and Windows are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of ...
Page 157 - Appendix B. Regulatory information; Export classification notice; Industry Canada Class B emission compliance statement; This Class B digital apparatus complies with Canadian ICES-003.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an ExportClassification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoedcountries in the EAR E1 country l...
Page 159 - Eurasian compliance mark; For additional regulatory information, refer to the; User Guides & Manuals
Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated currentless than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan ...
Page 161 - Appendix C. WEEE and recycling information; Important WEEE information; Collecting and recycling a disused Lenovo computer or monitor
Appendix C. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipmentwhen it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners inrecycling their IT products. For information o...
Page 162 - Disposing of disused lithium batteries from Lenovo computers; Recycling information for Brazil; Declarações de Reciclagem no Brasil; Battery recycling information for Taiwan; This mark applies only to countries within the European Union (EU).
Some Lenovo computer products sold in Japan may have components that contain heavy metals or otherenvironmental sensitive substances. To properly dispose of disused components, such as a printed circuitboard or drive, use the methods described above for collecting and recycling a disused computer or...
Page 167 - Appendix E. China Energy Label
Appendix E. China Energy Label © Copyright Lenovo 2013, 2014 155
Page 169 - Appendix F. ENERGY STAR model information; ENERGY STAR
Appendix F. ENERGY STAR model information ENERGY STAR ® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products andpractices. Lenovo is proud to offer our customers product...
Page 171 - Index
Index A a rescue medium, creating and using 104 Administrator, password 110 audio line-in connector 11 audio line-out connector 11 audio subsystem 1 B backup and recovery operations 102 basic troubleshooting 121 battery, replacing 57 boot-block recovery 116 C cable lock, security 35–36 card reader, ...