Page 2 - Contents
2 KAROO TECHNICAL HELP DESK 01482 606 101 Contents Getting started and personalising your account • Your username • Your internet login How to get the most out of your service • How to get the best speed possible • Tips for top speeds Using your broadband product • An introduction to GB usage • Freq...
Page 3 - Personalising your account; Getting started
3 Welcome to Karoo! You will be receiving your router shortly. This will come with a Quick Start guide, which will tell you how to install it. Just follow the instructions on the guide, entering your username and password (confirmed on your welcome letter) where prompted. You will then be taken to o...
Page 4 - How to... Get the best speed possible; How to get the most out of your service
4 KAROO TECHNICAL HELP DESK 01482 606 101 Signing up to Karoo Broadband is not simply about getting online. We want you to experience everything the internet has to offer, so in this section we explain how to achieve the best possible performance. How to… Get the best speed possible Karoo Broadband ...
Page 5 - Tips for top speeds
5 Tips for top speeds Tip 1: Use your main phone socket Wherever possible, use your main telephone socket to connect to your broadband service. Tip 2: Check your micro-filters Micro-filters should be fitted to allyour home telephone extensions e.g. your TV set-top box, cordless telephone base statio...
Page 6 - Frequently asked questions
6 KAROO TECHNICAL HELP DESK 01482 606 101 Using your broadband product GB usage allowances Your new Karoo product comes complete with an inclusive GB usage allowance. Everything you send or receive over the internet uses bits of data, whether it’s a web page, an email, a music track or a video clip....
Page 7 - Checking your usage
7 Checking your usage All usage is monitored in the Karoo Control Panel which can be accessed within “My Account” at www.karoo.co.uk You will be presented with a login screen – enter your internet connection username and password here, e.g: username: paul72, password: broadband . Select “Check My GB...
Page 8 - Using your broadband product
8 KAROO TECHNICAL HELP DESK 01482 606 101 Using your broadband product In the example above, the customer has been online with us since 18 December 2007, and has had three months on a usage based product. As you can see by the usage shown in green, they did not exceed their usage allowance in the fi...
Page 9 - Your email address; Setting up your email account; Email
9 Your email address Signing up to broadband gives you your very own email address. Your username will form part of your email address. So for example, if Paul Smith’s username is paul72 , his email address would be [email protected] Fill in the following boxes to determine your main email a...
Page 10 - Setting up more than one email account
10 KAROO TECHNICAL HELP DESK 01482 606 101 Setting up more than one email account Depending on which Karoo package you are on, you may get more than one email mailbox, so that you can personalise email accounts for different members of the household. You can even password protect each address for en...
Page 11 - Common email problems
11 In addition to spam filtering you can also block certain file attachment types. To do this: • Select the option you require [Executable Files, Java, Perl and .bin Files, or Media Files] Please note: When you select one of the attachment filters, every file type within that category will be blocke...
Page 12 - Problems with your router; Hardware
12 KAROO TECHNICAL HELP DESK 01482 606 101 Problems with your router If you are experiencing problems with your router, try the following procedures. Configure your Internet Explorer correctly for a Router. • Open Internet Explorer and click on ‘Tools’, ‘Internet Options’ and then ‘Connections’. • E...
Page 13 - Configure your wireless router securely
13 Configure your wireless router securely If you are using a NetGear wireless router we recommend that you secure your network so anonymous users cannot hijack your connection. This can be done by following these steps: Step 1. Connect your Ethernet cable and then log into the router configuration ...
Page 14 - Useful Karoo settings; Further help and support; Settings and support
14 KAROO TECHNICAL HELP DESK 01482 606 101 Useful Karoo settings Here’s an overview of additional settings that may be required for your Karoo account. These will be particularly useful if you are using your own modem/router, as you may need to adjust a few settings to ensure that the device works o...
Page 15 - Support boundaries
15 Support boundaries Although we are here to do our best to get you online, the Karoo Technical Helpdesk work within a series of Support Boundaries to ensure that all analysts on the Helpdesk are offering a consistent and appropriate level of support to our customers. There are many different inter...
Page 16 - User guide; How to get started, solve problems, and start surfing; Contact; karoo
User guide How to get started, solve problems, and start surfing Contact If you have any more questions or queries, just give us a call or send us an email… Customer Services Monday to Friday 8am - 8pm Saturday 9am - 5pm Tel: 01482 602 444 or email [email protected] Technical Support Help...
