HP X551dw - Manual

1 Product basics ● Product overview ● Environmental features ● Accessibility features ● Product views ENWW 1

Product overview HP Officejet Pro X451 Series models Officejet Pro X451dnmodels CN459A Paper handling: ● Tray 1 (50-sheet capacity for 75 GSM or20 lb. Bond paper) ● Tray 2 (500-sheet capacity for 75 GSM or20 lb. Bond paper) ● Optional Tray 3 (500- sheet capacity for75 GSM or 20 lb. Bond paper) ● Sta...

HP Officejet Pro X551 Series models Officejet Pro X551dwmodels CN596A Paper handling: ● Tray 1 (50-sheet capacity for 75 GSM or20 lb. Bond paper) ● Tray 2 (500-sheet capacity for 75 GSM or20 lb. Bond paper) ● Optional Tray 3 (500- sheet capacity for75 GSM or 20 lb. Bond paper) ● Standard output bin ...

Environmental features Duplex printing Automatic duplex printing is available with the Officejet Pro X451 and Officejet Pro X551.Duplex printing saves the environment and saves you money. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet ...

Product views Front view (X451 Series) 1 7 2 4 3 5 6 1 Control panel 2 Output eject flap 3 Output bin 4 Output bin extension 5 Tray 2 (Main paper tray) 6 On/Off button 7 Ink cartridge door ENWW Product views 5

Back view 4 5 3 1 2 1 Left door (access for clearing jams) 2 Tray 1 (Multi-purpose tray) 3 Power connection 4 Hi-Speed USB 2.0 ports 5 Ethernet port ENWW Product views 7

Interface ports 1 2 3 1 Ethernet port 2 USB Device port accepts a USB cable from a PC (alternative to Network and Wireless connections) 3 USB Host port accepts USB storage devices for Plug and Print (Officejet Pro X551 only) 8 Chapter 1 Product basics ENWW

Serial number and model number location Open the ink cartridge door to view the serial number and product model number label. ENWW Product views 9

Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button to the right of the control panel (Officejet Pro X451) or the upper-right corner of the control panel (Officejet Pro X551). For screens that contain s...

2 Control panel menus ● Status menu ● Apps ● Plug and Print (Officejet Pro X551 models only) ● Setup Menu ENWW 17

Status menu To access the Status menu, select Status from the Home screen on the Control Panel. The Status menu is available on Officejet Pro X451models only. Menu item Sub-menu item Sub-menu item Description Job Status View information on currently processing jobs on theproduct. Ink Information Est...

Setup Menu To open this menu, press (X451 Series) or touch (X551 Series) the Setup button from the control panel. The following sub menus are available: ● Network ● HP Web Services (HP OfficeJet Pro X451 models only) ● Device Setup ● Tools ● Print Reports ENWW Setup Menu 19

Network menu In the following table, items that have an asterisk (*) indicate the factory default setting. NOTE: Wireless menu options are only available on products that support wireless connectivity. For more information, refer to the Product Basics chapter of this user guide. Menu item Sub-menu i...

HP Web Services menu (Officejet Pro X451 models only) Menu item Sub-menu item Description Enable Web Services Yes No Enables HP Web Services so you can use HP ePrint and the Apps menu. HP ePrint is a tool that prints documents by using any e-mail enableddevice to send them to the product’s e-mail ad...

Device Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Sub-menu item Description Preferences Time/Date Sets the time format, current time, date format, andcurrent date for the product. Language List of ava...

Tools menu Use the Tools menu to improve the product's print quality and view estimated ink levels. Menu item Description Display Estimated Ink Levels Displays a graph of how much ink has been consumed for each cartridge. Clean Printhead Use this feature to clean, adjust, and align the printheads. F...

Print Reports menu Use the Print Reports menu to print reports that provide information about the product. Menu item Sub-menu item Description Printer Status Report Prints current product information, cartridge status, and otherproduct information. Print Quality Report Prints a quality test that wil...

3 Connect the product ● Connect the product using a USB cable ● Connect the product to a network ● Connect the product to a wireless network (wireless models only) ENWW 29

Connect the product using a USB cable This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. IMPORTANT: This printer is...

Connect the product to a network Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one or more of the following protocols. ● TCP/IP (IPv4 or IPv6) NOTE: While this product can be used over IPv6 networks, a product software installation fr...

5. Find the IP address on the configuration report. Printer Status Report [ [ [ [ [ [ [ [ [ [ Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Wired Network - Connect the printer to your ...

Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the li...

HP ePrint is disabled as a default setting in the product. Use this procedure to enable it. 1. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services. Connect the product to ...

Manually connect the product to a wireless network During the first 120 minutes of product setup, or after resetting the product's network defaults (and without a network cable attached to the product), the product's wireless radio will broadcast a wireless setup network for the product. The name of...

4 Use the product with Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows ENWW 39

Supported operating systems and printer drivers forWindows The product supports the following Windows operating systems: Recommended software installation ● Windows XP (32-bit, Service Pack 2 or higher) ● Windows Vista (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) ● Windows 8 (32-bit and 64-bi...

HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP Officejet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thorou...

Change print job settings for Windows Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. In managed environments, administrators may enforce printin...

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , c...

Remove the printer driver from Windows Windows XP 1. Click Start , Control Panel , and then Add or Remove Programs . 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start , Control Panel , and then Programs and Features ....

Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint ● HP Wireless Direct 46 Chapter 4 Use the product with Windows ENWW

5 Use the product with Mac ● Supported operating systems and printer drivers for Mac ● Software for Mac computers ● Priority for print settings for Mac ● Change printer-driver settings for Mac ● Remove the printer driver from Mac operating systems ● Supported utilities for Mac ● Solve problems with ...

Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Utility Use any of the ...

Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the p...

Change printer-driver settings for Mac Change the settings for all print jobs until the software program isclosed 1. On the File menu, click the Print button. 2. Change the settings that you want on the various menus. Change the default settings for all print jobs 1. On the File menu, click the Prin...

Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional...

Solve problems with Mac For information about solving problems with a Mac, see Solve product software problems with Mac on page 179 . 54 Chapter 5 Use the product with Mac ENWW

6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays ENWW 55

Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplexprinting Letter 216 x 279 mm (8.5 x 11 inches) Oficio 8.5 x1...

Supported paper types and tray capacity Table 6-6 Tray 1 (multi-purpose) on left side of the product Paper type Weight Capacity 1 Paper orientation Every day: ● Unspecified and Plain ● HP EcoSMART Lite ● Light 60-74g ● Intermediate 85-95g ● Mid-Weight 96-110g ● Heavy 111-130g ● HP Premium Presentati...

Load paper trays Load Tray 1 (multi-purpose tray on left side of the product) 1. Open Tray 1. 2. Pull out the extension tray. 3. Extend the paper guides fullyand then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side t...

Load Tray 2 or optional Tray 3 1. Pull the tray out of the product. 2. Slide open the paper length and width guides. 3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the side paper width guides so that they align with the paper- size marking in the bottom of th...

7 Ink cartridges The information contained herein is subject to change without notice. For the latest User Guide information go to www.hp.com/support/ojpx451 or www.hp.com/support/ojpx551 . ● Ink cartridge information ● Supplies views ● Manage ink cartridges ● Replacement instructions ● Solve issues...

Supplies views Ink cartridge view 1 1 Metal connector and ink nozzle. Do not touch. Fingerprints may cause supply error messages. Dust may also causesupply error messages; do not leave ink cartridges outside the product for prolonged periods of time. ENWW Supplies views 71

Manage ink cartridges Correctly using, storing, and monitoring the ink cartridge can help ensure high-quality print output. Change settings for ink cartridges Print when an ink cartridge is at estimated end of life Supply-related notifications are communicated on the product control panel. ● A <S...

Store and recycle supplies Recycle supplies Go to hp.com/recycle for full information on recycling, and to order postage-paid labels, envelopes, and boxes for recycling. Ink cartridge storage Do not remove the ink cartridge from its package until you are ready to use it. HP policy on non-HP ink cart...

Replacement instructions Replace the ink cartridges The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K). 1. Open the ink cartridge door. 2. Push the old ink cartridge inward to unlock it. 74 Chapter 7 Ink cartridges ENWW

Solve issues with supplies Check the ink cartridges If you are experiencing print quality problems, see Improve print quality on page 157 . NOTE: If you are using a General Office print setting, the printing might appear light. If you determine that you need to replace an ink cartridge, look on the ...

Interpret control panel messages for supplies Non-HP ink cartridges installed Description No action necessary, this is a notification only. Recommended action Use SETUP Cartridges Description The SETUP cartridges have been removed before the product has completed initialization. Recommended action U...

8 Print ● Print tasks (Windows) ● Print tasks (Mac) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● AirPrint ● Connect the printer with HP Wireless Direct ● Plug and Print USB Drive printing ENWW 83

Change the number of print copies with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, c...

3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print . 86 Chap...

5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then cli...

Print on both sides (duplex) with Windows Automatically print on both sides with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 90 Chapter 8 Print ENWW

3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print . ENWW Print tasks (Windows) 91

4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders , Page order , and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the ...

3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Set Advanced color options with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and...

Print tasks (Mac) Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click the Print option. 2. Select the product from the printer list. 3. Select the print settings that you want to save...

Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the product from the Printer list. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the L...

Additional print tasks (Windows) Cancel a print job Cancel a print job with Windows 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than ...

Print on special paper or labels with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Additional print ...

5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper with Windows...

7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then c...

3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. Add a watermark to a document with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click...

Create a booklet with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Additional print tasks (Windows) 105

Use the HP ePrint Mobile Driver The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint- capable product. After installing the driver, open the Print option from within your application, and then select HP ePrint Mobile from the installed printers list. ...

AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications: ● Mail ● Photos ● Safari ●...

Connect the printer with HP Wireless Direct Connect a computer, smart phone, tablet, or other Wi-Fi capable device directly to your HP printer with HP Wireless Direct. With an HP Wireless Direct connection you can print wirelessly, without a router, from your Wi-Fi capable devices. ● HP printing sof...

4. From your computer, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551. 5. Install the HP printer software. ● When the Connection Options software screen is shown, select Wireless . ● When the list of detected printers is shown, select your...

Plug and Print USB Drive printing For Officejet Pro X551 Series printers This product features printing from a USB flash drive so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB ports on the front and back of the produ...

9 Color ● Adjust color ● Use the HP EasyColor option ● Match colors to your computer screen ● Print fade- and water-resistant prints ENWW 117

Adjust color Manage color by changing the settings on the Color (Windows) and Color Options tab (Mac) in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows...

Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac)....

Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or ...

Match colors to your computer screen For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors ...

10 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Clean the product ● Product updates ENWW 125

Print information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported...

Use the HP Embedded Web Server This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which Web programs may run, much in the same way that an operating system, such as Windows, pr...

Open the HP Embedded Web Server To open the HP Embedded Web Server (HP EWS), type the IP address or host name of the product in the address field of a supported Web browser. To find the IP address, print a Printer Status Report or Network Configuration Page, or get the IP address from the product co...

Printer Restart ● Power Cycle : Allows you to turn off and restart the printer. Settings Tab Set and maintain various options on your product including power management, date and time, security, printing, and paper settings, email alerts, default copy settings, restore factory defaults and firewall ...

secured. This is accomplished by setting the HP Embedded Web Server administrator password. Once the HP Embedded Web Server administrator password is set, the admin password must be entered when accessing the control panel lock enable/disable setting. Disable unused protocols and services The HP Emb...

Certificates The HP Embedded Web Server provides the ability to install and manage certificates for the authentication of product, server and network. This includes the ability to create a certificate, install a certificate, and import and export certificates. Signed Firmware Support of digitally-si...

Economy settings Print with General Office mode General Office print mode uses less ink, which might extend the life of the cartridge. 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab...

Set Sleep After Standby 1. From the Home screen, press (X451 Series) or touch (X551 Series) the Setup button. 2. Open the following menus: ● Device Setup ● Power Handling ● Sleep After Standby 3. Select the time for the sleep after standby delay. NOTE: The default is 2 hours after standby. Schedule ...

Clean the product Clean the control panel Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the control panel gently with a clean, water-dampened, lint-free cloth. CAUTION: Use water only. Solvents or cleaners can damage the control panel. Do not pour or spray wate...

Product updates Software and firmware updates and installation instructions for this product are available at http://www.hp.com/go/support . Click Support & Drivers , click the operating system, and then select the download for the product. ENWW Product updates 137

11 Solve problems ● Customer support ● Problem-solving checklist ● Restore the factory-set defaults ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve Plug and Print USB Drive printing problems (X551 Series) ● Sol...

Customer support Get telephone support, free during your warranty period, foryour country/region Have the product name, serial number, date of purchase, andproblem description ready. Country/region phone numbers are on the flyer that was inthe box with your product or at www.hp.com/support/ . Get 24...

Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Check that the product power is on ● Step 2: Check the control panel for error messages ● Step 3: Test print functionality ● Step 4: Try sending a print job from a computer ● Step 5: Test the Plug...

Step 5: Test the Plug and Print USB Drive printing functionality(X551 Series) 1. Load a .PDF document or .JPEG photo onto a USB flash drive, and insert it in the slot on the front or the back of the product. 2. The USB Print menu opens. Try printing the document or photo. 3. If no documents are list...

Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed s...

Clear jams Jam locations Jams can occur in these locations: 1 5 3 4 2 1 Output bin 2 Left door 3 Optional Tray 3 and left jam-access door 4 Tray 1 5 Tray 2 Traces of ink might remain in the product after a jam and leave marks on the printed pages. This problem typically resolves itself after a few s...

Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushi...

Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 150 Chapter 11 Solve problems ENWW

3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. ENWW Clear jams 151

Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message. ENWW Clear jams 153

Clear jams in the duplexer 1. Open the left door. 2. If you can see the trailing edge of the sheet, remove the sheet from the product. 3. If the paper is not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ...

Improve print quality You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color ● Use paper that meets HP specifications ● Check the ink cartridges ● Clean ink smears ● Clean the printhead ● Use the printer dr...

Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of ink are on the printed pages. ● Ink is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are ...

Section Ink cartridge 3 Magenta 4 Yellow ● If dots or streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then co...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: http://www.hp.com/go/support . 2. If the paper type setting is not correct ...

Solve Plug and Print USB Drive printing problems(X551 Series) ● The USB Print menu does not open when you insert the USB accessory ● The file does not print from the USB storage device ● The file that you want to print is not listed in the USB Print menu The USB Print menu does not open when you ins...

The file that you want to print is not listed in the USB Print menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF, PNG, .and JPEG file types. 2. You might have too many files in a single folder on the USB storage accessory. Redu...

3. Look at the ethernet port on the back of the product, and verify that the amber activity light and the green link-status light are active. 4. If the problem continues, try a different cable or port on the network router, switch, or hub. The computer is using the incorrect IP address for the produ...

The product is disabled, or other network settings are incorrect 1. Review the configuration page to check the status of the network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary. ENWW Solve product connectivity problems 171

Solve wireless network problems ● Wireless connectivity checklist ● The control panel displays the message: The wireless feature on this product has been turned off ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-part...

The product does not print, and the computer has a third-partyfirewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Tempor...

5. Make sure that the correct port or product is selected. a. For printers installed without the fully-featured installer: 1. From the list of printers on your computer, right-click the name of this product, click Properties , and then open the Ports tab. 2. Make sure the box is checked next to Virt...

The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start , click Run , and then type cmd . b....

Solve product software problems with Windows Problem Solution A printer driver for the product isnot visible in the Printer folder Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and sel...

Solve product software problems with Mac ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job...

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches...

A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 181

B Service and support ● Hewlett-Packard limited warranty statement ● End User License Agreement ● OpenSSL ● Customer support ENWW 183

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Softwa...

OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILIT...

C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Acoustic emissions ● Environmental specifications ENWW 191

Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP Officejet Pro X451Series 380 mm (15.0 inches) 399 mm (15.7 inches) 513 mm (20.2 inches) With supplies: 23.7 kg(50.0 lb) Without supplies: 16.7kg (16.8 lb) HP Officejet Pro X551Series 414 mm (16.3 inches) 3...

Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. 196 Appendix D Environmental product stewardship program ENWW

Ozone production This product generates no appreciable ozone gas (O 3 ). ENWW Ozone production 197

Power consumption Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. Hewlett-Packard printing andimaging equipment marked with the ENERGY STAR ® logo is qualified to the U.S. Environmenta...

Paper use This product’s optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. NOTE: Recycled paper and A4 sized paper can be used for duplexing. ENWW Paper use 1...

Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. 200 Appendix D Environmental product stewardship program ENWW

HP Officejet print supplies HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP Officeje...

Return and recycling instructions United States and Puerto Rico Go to www.hp.com/recycle for complete recycling information and to order post-paid labels and envelopes or boxes. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP Officejet i...

Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle . Select your country/region for information on how to return your HP ...

Paper This product is capable of using recycled papers when the paper meets HP guidelines. This product is suitable for the use of recycled paper according to EN12281:2002. 204 Appendix D Environmental product stewardship program ENWW

Material restrictions This HP product does not contain intentionally added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP Officejet Pro X451 and X551 ...

Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you shouldprotect human health and the environment by handing over your waste equipment to a designatedcollection point for the recycling of waste electrical and electronic...

Electronic Hardware Recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: http://www.hp.com/recycle. ENWW Electronic Hardware Recycling 207

Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this prod...

For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safe...

E Regulatory information ● Regulatory Notices ● VCCI statement (Japan) ● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● GS statement (Germany) ● European Union Regulatory Notice ● Additional statements for wireless products ● Anonymous usage information storage ENWW...

Regulatory Notices Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is VCVRA-1212. This regulatory number should not be confused with the marketing name (HP Officejet Pro X4...

Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz. Connect the power cord between the product and a grounded AC outlet. CAUTION: To prevent damage...

European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: ● Low Voltage Directive 2006/95/EC ● EMC Directive 2004/108/EC ● Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-mark...

Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential ...

WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. To avoid the possi...

Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the date whe...

Index A accessories ordering 181, 182 acoustic specifications 192 AirPrint 111 anticounterfeit supplies 73 B batteries included 205 bin, output jams, clearing 153 locating 5, 6 booklets creating (Windows) 105 C canceling print job 98, 107 cartridges non-HP 73 recycling 73, 201 replacing 74 storage 7...