HP VZ243AV - Manual

Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Wireless lights (2)* ● Blue: An integrated wireless device (select models only), suchas a wireless local area network (WLAN) device, the HPMobile Broadband Module, and/or a Bluetooth® device, is...

Component Description (4) Drive light ● Blinking turquoise: The hard drive or optical drive (selectmodels only) is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the harddrive. (5) QuickLook light ● On: The computer is on or HP QuickLook is in use. ● Blinking: When the QuickLook bu...

Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed incombination with a function key or the esc key....

Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed incombination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows application...

Component Description (3) Wireless light ● Blue: An integrated wireless device (select models only), suchas a wireless local area network (WLAN) device, the HPMobile Broadband Module, and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (4) Power light ● On: The computer is on. ...

Component Description (6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo arraymicrophone, or monaural microphone. (7) Audio-out (headphone) jack Produces sound when connected to optional powered stereospeakers, headphones, ear buds, a headset, or television audio...

Bottom components Component Description (1) SIM slot Contains a wireless subscriber identity module (SIM) (selectmodels only). The SIM slot is located inside the battery bay. (2) Battery release latch Releases the battery from the battery bay. (3) Battery bay Holds the battery. (4) Accessory battery...

Component Description NOTE: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in thecomputer by the governmental agency that regulates wirelessdevices in your country or region. If you replace the module andthen receive a warning message, r...

Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged intoexternal power. *Batteries and power cords vary in appearance by region and...

Identifying wireless and network icons Icon Name Description Wireless (connected) Identifies the location of the wireless lights and the wireless button onthe computer. Also identifies the Wireless Assistant software on thecomputer and indicates that one or more of the wireless devices are on. Wirel...

Using operating system controls Some operating systems also offer a way to manage integrated wireless devices and the wirelessconnection. For example, Windows provides the Network and Sharing Center that allows you to set upa connection or network, connect to a network, manage wireless networks, and...

Using a WLAN device (select models only) With a WLAN device, you can access a wireless local area network (WLAN), which is composed of othercomputers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often u...

When you set up a WLAN or access an existing WLAN, always enable security features to protect yournetwork from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA) andWired Equivalent Privacy (WEP). Because wireless radio signals travel outside the network, other WLANdevi...

After the connection is made, place the mouse pointer over the network icon in the notification area, atthe far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer...

Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to accessthe Internet from more places and over larger areas than it can by using WLANs. Using HP MobileBroadband requires a network service provider (called a mobile n...

6. Remove the battery. 7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. 8. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 9. Turn the computer right-side up, and then reconnect external power and ex...

Using a Bluetooth wireless device A Bluetooth device provides short-range wireless communications that replace the physical cableconnections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging dev...

Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ●...

Network icon is not displayed If the network icon is not displayed in the notification area after you configure the WLAN, the softwaredriver is either missing or corrupted. A Windows “Device not Found” error message may also bedisplayed. The driver must be reinstalled. To get the latest version of t...

WLAN connection is very weak If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimizeinterference from other devices, as follows: ● Move your computer closer to the wireless router or access point. ● Temporarily disconnect other wireless devices such as a micr...

Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable(purchased separately). In some countries or regions, a country- or region-specific modem cable adapter(purchased separately) is also required. Jacks for digital PBX systems m...

Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region. To use the modem and the modem cable (purchasedseparately) outside the country or region in which you purchased the computer, you must obtain acountry- or region-specific modem cable adapter (purc...

Adding new locations when traveling By default, the only location setting available to the modem is a location setting for the country or regionin which you purchased the computer. As you travel to different countries or regions, set the internalmodem to a location setting that meets the operating s...

Solving travel connection problems If you experience modem connection problems when using the computer outside of the country or regionin which you purchased it, try the following suggestions. ● Check the telephone line type . The modem requires an analog, not a digital, telephone line. A line descr...

3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as buttonconfiguration, click speed, and pointer options. To access Mouse Properties, select Start > Devices and Printers . ...

Using HP QuickLook 3 QuickLook 3 allows you to save calendar, contact, inbox, and task information from Microsoft Outlookto the hard drive of your computer. Then, when the computer is off, you can press the QuickLook buttonon the computer to view this information without waiting for the operating sy...

Component Description (2) Embedded numeric keypad When the keypad has been enabled, it can be used like an externalnumeric keypad. (3) num lk key Enables/disables the embedded numeric keypad when pressed incombination with the fn key. Enabling and disabling the embedded numeric keypad Press fn+num l...

Component Description (1) num lk key Alternates between the navigation and numeric functions on theintegrated numeric keypad. NOTE: The keypad function that is active when the computer is turned off will be reinstated when the computer is turned back on. (2) Integrated numeric keypad Can be used lik...

4 Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures. Yourcomputer may include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ● Integrated m...

◦ To increase volume, press and hold the volume up button (3) until the desired volume level is reached. You can also tap the volume up button. ● Windows volume control: a. Click the Speakers icon in the notification area, at the far right of the taskbar. b. Increase or decrease the volume by moving...

Accessing your preinstalled multimedia software To access preinstalled multimedia software: ▲ Select Start > All Programs , and then open the multimedia program you want to use. NOTE: Some programs may be located in subfolders. NOTE: For details about using software included with the computer, re...

Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphones or connect an external microphone ● Download music from the Internet ● Create multimedia presentations using ...

Video Your computer enables you to use a variety of video features: ● Watch movies ● Play games over the Internet ● Edit pictures and video to create presentations ● Connect external video devices Connecting an external monitor or projector Your computer has both an external monitor port and a Displ...

4. Select the kind of disc you want to create—data, audio, or video. 5. Right-click Start , click Open Windows Explorer , and then navigate to the folder where the source files are stored. 6. Open the folder, and then drag the files to the drive that contains the blank disc. 7. Initiate the burning ...

3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and plac...

● Scan for hardware changes. Windows scans your system for installed hardware and installsany required drivers. ● Click Properties to see if the device is working properly. ◦ The Properties window provides details about the device to help you troubleshoot issues. ◦ Click the Driver tab to update, di...

● If you are copying a disc, save the information on the source disc to your hard drive before tryingto burn the contents to a new disc, and then burn from your hard drive. ● Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in DeviceManager. A device driver must be ...

Webcam (select models only) Your computer may include an integrated webcam, located at the top of the display. With the preinstalledsoftware, you can use the webcam to take a photo or record a video. You can preview the photo or videorecording and save it on your computer hard drive. To access the w...

5 Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory,letting you exit Sleep faster than exiting Hi...

NOTE: If you have set a password to be required when the computer exits Sleep, you must enter your Windows password before your work will return to the screen. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 1080 minutes (18 hours) of inactivity when...

Viewing the current power plan ▲ Click the battery meter icon in the notification area, at the far right of the taskbar. – or – Select Start > Control Panel > System and Security > Power Options . Selecting a different power plan ▲ Click the battery meter icon in the notification area, and ...

Using Power Assistant (select models only) Power Assistant allows you to configure system settings to optimize your computer's power consumptionand battery charge. Power Assistant provides tools and information to help you make informed decisionson power management: ● Power consumption predictions i...

When you connect the computer to external AC power, the following events occur: ● The battery begins to charge. ● If the computer is turned on, the battery meter icon in the notification area changes appearance. When you disconnect external AC power, the following events occur: ● The computer switch...

Using battery power When a charged battery is in the computer and the computer is not plugged into external power, thecomputer runs on battery power. When the computer is plugged into external AC power, the computerruns on AC power. If the computer contains a charged battery and is running on extern...

3. Remove the battery from the computer (2) . Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, anoptional power adapter, or an optional docking device. The ba...

● Blinking amber: A battery that is the only available power source has reached a low battery level.When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: If the computer is plugged into an external power source, the light turns off when all batteriesin ...

Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available ▲ Connect one of the ...

Step 4: Fully recharge the battery To recharge the battery: 1. Plug the computer into external power and maintain external power until the battery is fullyrecharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, ...

Storing a battery CAUTION: To prevent damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove thebattery and store it separately. To prolong the charge of a stored battery, p...

6 Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-statememory. Because it has no moving parts, an SSD does not generate as much heat as a hard drive. To view the drives installed on the computer, select Start >...

Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidatesthe fragmented files and folders on the hard drive so that the system can run more efficiently. After you start Disk Defragmenter, it works witho...

Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either ofthe following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end o...

Using HP 3D DriveGuard software The HP 3D DriveGuard software enables you to perform the following tasks: ● Enable and disable HP 3D DriveGuard. NOTE: Permission to enable or disable HP 3D DriveGuard is dependent on certain user privileges. Members of an Administrator group can change privileges for...

Replacing a hard drive in the hard drive bay CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove thehard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure...

Replacing a drive in the upgrade bay The upgrade bay can hold either a hard drive or an optical drive. Removing the protective insert The upgrade bay may contain a protective insert. You must remove the insert before inserting a driveinto the upgrade bay. To remove the insert: 1. Save your work. 2. ...

3. Replace the 4 hard drive screws (1) , and then replace the protective screw caps (2) . 4. Replace the battery. 5. Turn the computer right-side up, and then reconnect external power and external devices. 6. Turn on the computer. Replacing an optical drive CAUTION: To prevent information loss or an...

7 External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional externaldevice, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with th...

Using external drives Removable external drives expand your options for storing and accessing information. A USB drive canbe added by connecting the drive to a USB port on the computer. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an a...

Using a docking device The docking connector connects the computer to an optional docking device. An optional docking deviceprovides additional ports and connectors that can be used with the computer. Using a docking device 101

8 External media cards Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are oftenused with digital media–equipped cameras and PDAs as well as with other computers. The Media Card Reader supports the following formats: ● Memory ...

2. Insert the card into the Media Card Reader, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of available options maybe displayed. Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, use the...

2. Insert the card into the ExpressCard slot, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. NOTE: The first time you insert an ExpressCard, a message is displayed in the notification area to le...

Using smart cards (select models only) NOTE: The term smart card is used throughout this chapter to refer to both smart cards and Java™ Cards. A smart card is a credit card–sized accessory that carries a microchip containing memory and amicroprocessor. Like personal computers, smart cards have an op...

9 Memory modules The computer has two memory module compartments. The primary memory module compartment islocated under the keyboard. The expansion memory module compartment is located on the bottom ofthe computer. The memory capacity of the computer can be upgraded by adding a memory module to the ...

10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: In some countries or regions, the computer supports CompuTrace, which is an online security- based tracking and recovery s...

Using passwords Most security features use passwords. Whenever you set a password, write down the password andstore it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock password are set in Computer Setup and are managed by the system BIOS....

BIOS administrator passwords Function DriveLock user password Protects access to the internal hard drive that is protected byDriveLock, and is set under DriveLock Password during theenable process. TPM embedded security password When enabled as a BIOS administrator password, protectsaccess to the co...

Managing a BIOS administrator password A BIOS administrator password is set, changed, and deleted in Computer Setup. To set or change this password in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is ...

Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter . After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again....

Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or t...

Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or externalMultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter . Af...

Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device ...

Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device ...

Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. U...

Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these st...

To view this general system information in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arr...

Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer tocomputer viruses. Computer viruses can disable the operating system, programs, or utilities, or causethem to function abnormally. Antivirus software can detect most viruses, des...

Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may beable to gain access to the computer, your personal files, and information about you. Use the firewallsoftware preinstalled on the computer to protect your privacy. McAfee Total ...

Installing critical updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive analert. Updates to the operating system and other software may have become ...

Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This softwarecan be accessed through Windows Control Panel. It provides security features that help protect againstunauthorized access to the computer, net...

Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2) . 3. Insert the cable lock into the security ca...

11 Software updates Updating software Updated versions of the software provided with your computer are available either through the HPAssistant or on the HP Web site. HP Assistant automatically checks for updates from HP. The utility runs at a specified interval andprovides a list of support alerts,...

Updating the BIOS To update the BIOS, first determine what BIOS version you currently have, and then download andinstall the new BIOS. Determining the BIOS version BIOS version information (also known as ROM date and System BIOS ) can be displayed by pressing fn+esc (if you are already in Windows) o...

Updating programs and drivers 1. Open your Web browser, go to http://www.hp.com/support , and then select your country or region. 2. Click the option for software and driver downloads, type your computer model number in the productbox, and then press enter . 3. Click your specific product from the m...

12 Backup and recovery To protect your information, use Windows® Backup and Restore to back up individual files and folders,back up your entire hard drive (select models only), create system repair discs (select models only), orcreate system restore points. In case of system failure, you can use the...

Backing up your information Recovery after a system failure is as complete as your most current backup. You should create systemrepair discs (select models only) and your initial backup immediately after software setup. As you addnew software and data files, you should continue to back up your syste...

Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information youhave previously backed up. You can also use Windows Startup Repair to fix proble...

NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software insta...

13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyb...

To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore ...

File menu Select To do this System Information ● View identification information for the computer and thebatteries in the system. ● View specification information for the processor, cacheand memory size, system ROM, video revision, andkeyboard controller version. Set System Date and Time Set or chan...

Select To do this HP SpareKey Enable/disable HP SpareKey (enabled by default). Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default). Fingerprint Reset on Reboot (If Present) Reset/clear the fingerprint reader ownership (select modelsonly; disabled by de...

14 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility,which is enabled at the factory, controls the order in which the system selects a boot device. Boot devicescan include optical drives, diskette drives, a netw...

Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled inComputer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and the...

Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to startusing the new boot order. ● If there is more than one type of boot device, the computer attempts to boot...

Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the bootorder in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”...

Dynamically choosing a boot device using the F9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message ...

15 Management and printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user)desktop, workstation, notebook, and tablet computers in a networked environment. Client management includes the following key capabilities an...

Managing and updating software HP provides several tools for managing and updating software on client computers: ● HP Client Manager for Altiris (select models only) NOTE: To download HP Client Manager for Altiris or to obtain more information about HP Client Manager for Altiris, see the HP Web site...

Using the HP Universal Print Driver (select models only) The HP Universal Print Driver Series for Windows is a single intelligent driver that replaces individualdrivers for HP networked printers. NOTE: The HP Universal Print Driver is preinstalled on select computer models only. To download the HP U...

Cleaning products Use the following products to safely clean and disinfect your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidaldisposable wipes. These wipes come in a variety of brand names.) ● Alcohol-free glass cleaning fluid ● Water with mi...

Cleaning the TouchPad and keyboard CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys. This can permanently damage internal components. ● To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or chamoismoistened with one of the cleaning...

Index Symbols/Numerics 1394 cable, connecting 971394 devices connecting 97removing 97 1394 port 971394 port, identifying 13 A AC adapter connecting 68identifying 19 administrator password 117airport security devices 81Altiris Deployment Solutions 157applications key, Windows 10, 11 audio devices, co...