HP M603 - Manual

1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1

Environmental features Duplex Save paper by using duplex printing as your default print setting. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper.Access this feature through the printer driver. Recycling Reduce waste by using re...

Accessibility features The product includes several features that aid you with accessibility issues. ● Online user guide that is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand. ● Paper can...

Product views Front view 1 2 3 5 7 4 6 1 Top output bin 2 Control panel (the M602 and M603 models include a numeric keypad) 3 Top cover (provides access to the print cartridge) 4 Walkup USB printing port 5 Tray 1 (pull to open) 6 On/off button 7 Tray 2 ENWW Product views 7

Rear view 1 2 3 4 5 1 Rear output bin (pull to open) 2 Duplex accessory cover (remove this to install the duplex printing accessory) 3 Interface ports 4 Right cover (provides access to the DIMM slot) 5 Hardware integration pocket (M602 and M603 models only) 8 Chapter 1 Product basics ENWW

Interface ports 1 2 3 4 5 1 RJ-45 Network connection 2 Power connection 3 Host USB connection, for adding fonts and other third-party solutions (this connection might have a removable cover) 4 Slot for a cable-type security lock 5 Hi-speed USB 2.0 connection, for connecting directly to a computer Se...

2 Control panel menus ● Control-panel layout ● Retrieve Job from USB menu ● Retrieve Job from Device Memory menu ● Supplies menu ● Trays menu ● Administration menu ● Device Maintenance menu ENWW 11

Retrieve Job from USB menu NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used. To enable this feature by using the control-panel menus, open the Administration menu, open the Retrieve From USB Settings sub menu, and then select the...

Retrieve Job from Device Memory menu To display: At the product control panel, press the Home button, and then select the Retrieve Job from Device Memory menu. First level Second level Values All Jobs (With PIN) Print Copies Print and Delete Copies Delete All Jobs (No PIN) Print Copies Print and Del...

Administration menu Reports menu To display : At the product control panel, press the Home button, select the Administration menu, and then select the Reports menu. Table 2-3 Reports menu First level Second level Configuration/Status Pages Administration Menu Map Configuration Page Supplies Status P...

Table 2-4 General Settings menu (continued) First level Second level Third level Fourth level Values Sort Stored Jobs By Job Name * Date Restore FactorySettings Retrieve From USB Settings menu To display : At the product control panel, press the Home button, select the Administration menu, and then ...

Default Print Options menu To display : At the product control panel, press the Home button, select the Administration menu, and then select the Default Print Options menu. In the following table, asterisks (*) indicate the factory default setting. First level Second level Values Number of Copies De...

Stapler/Stacker Settings menu To display : At the product control panel, press the Home button, select the Administration menu, and then select the Stapler/Stacker Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-10 Stapler/Stacker Settings menu Firs...

Device Maintenance menu Backup/Restore menu To display : At the product control panel, press the Home button, select the Device Maintenance menu, and then select the Backup/Restore menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-15 Backup/Restore menu First ...

3 Software for Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows ● Software for other operating systems ENWW 35

Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following printer drivers are available at www.hp.com/go/ lj600Series_software . HP PCL 6 driver ● Provided as t...

proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time. The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to s...

Change print job settings for Windows Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar com...

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , c...

Remove the printer driver from Windows Windows XP 1. Click Start , Control Panel , and then Add or Remove Programs . 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start , Control Panel , and then Programs and Features ....

Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security...

Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts . Linux For informati...

4 Use the product with Mac ● Software for Mac ● Basic print tasks with Mac ● Solve problems with a Mac ENWW 45

Software for Mac Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5 and 10.6 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported...

5. Click Add to create the printer queue. NOTE: For Mac OS X 10.5 and 10.6, the installation procedure should automatically configure the installed options. 6. Print a page from any program to make sure that the software is correctly installed. NOTE: If the installation failed, reinstall the softwar...

Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences . 2. Select Print & Fax . 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary. ENWW Software for Mac 49

Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the p...

Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer Utility ▲ From ...

Menu Item Description Protect Direct Ports Disables printing over USB or parallel ports. Additional Settings Provides access to the HP Embedded Web Server. Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server, which provides access to information...

Basic print tasks with Mac Cancel a print job with Mac 1. If the print job is currently printing, cancel it by following this procedure: a. Press the Stop button on the product control panel. b. The product prompts you to confirm the deletion. Press the OK button. 2. You can also cancel a print job ...

Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File m...

Solve problems with a Mac See Solve product software problems with Mac on page 205 . 58 Chapter 4 Use the product with Mac ENWW

5 Connect the product with Windows ● Printer sharing disclaimer ● Connect with USB ● Connect to a network with Windows ENWW 59

Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com . Connect with USB This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP ...

Connect to a network with Windows You can configure network parameters from the control panel, the HP Embedded Web Server, or for most networks, from the HP Web Jetadmin software. NOTE: HP Web Jetadmin software is not supported on Mac OS X operating systems. For a complete list of supported networks...

Install the product on a wired network with Windows Configure the IP address 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 3. At th...

Configure network settings with Windows View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx...

Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway. 1. At the control panel, press the Home button. 2. Open each of the following menus: a. Administration b. Network Settings c....

Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv6 address. 1. At the control panel, press the Home button. 2. To enable manual configuration, open each of the following menus: a. Administration b. Network Settings c. J...

Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in Auto mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If yo...

6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types ● Tray and bin capacity ● Load paper trays ● Configure trays ● Select an output bin ENWW 69

Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use ...

Supported paper sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2and theopt...

Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ lj600Series . Supported paper types for input options Paper type Tray 1 Tray 2 Optional 500-sheet trays Optional1,500-sheettray Optionalenvelopefeeder Any Type Plain Light 60-74...

Supported paper types for output options Paper type Standard topbin (face-down) Rear bin (face-up) Optionalduplexer Optionalstacker orstapler/stacker Optional 5-binmailbox Any Type Plain Light 60-74g Cardstock 176-220g Transparency Labels Letterhead Preprinted Prepunched Colored Rough Bond Recycled ...

Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper and cardstock Range: 60 g/m 2 (16 lb) bond to 200 g/m 2 (54 lb) bond Maximum stack height: 10 mm(0.39 in) Equivalent to 100 sheets of75 g/m 2 (20 lb) bond Envelopes Less than 60 g/m 2 (16 lb) bond to 90 g/m 2 (24 lb) b...

Load paper trays Load Tray 1 NOTE: The product might print at a slower speed when using Tray 1. CAUTION: To avoid jams, do not load trays while the product is printing. Do not fan the paper. Fanning can cause misfeeds. 1. Open Tray 1. 2. Pull out the tray extension. 78 Chapter 6 Paper and print medi...

3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. 2 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. 2 Load Tray 2 or an optional 500-sheet tray CAUTION: To avoid jams, do not load tra...

Paper orientation for loading trays Load letterhead, preprinted, or prepunched paper If a duplexer is installed, or if a stapler/stacker is installed, the product alters the way the images for each page are arranged. If you are using paper that requires a specific orientation, load it according to t...

Load envelopes Load envelopes into Tray 1 or the optional envelope feeder with the front of the envelope facing up, and the short, postage-edge leading into the product. 84 Chapter 6 Paper and print media ENWW

Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the printer driver or a software program and the tray is not configu...

Configure a tray from the control panel You can also configure the trays for type and size without a prompt from the product. 1. Press the Home button. 2. Open the Trays menu. 3. Press the down arrow to highlight the size or type setting for the desired tray, and then press the OK button. 4. Press t...

Select an output bin The product has four output locations: the top (standard) output bin, the rear output bin, the optional stacker or stapler/stacker, and the optional 5-bin mailbox. Print to the top (standard) output bin The top output bin collects paper face-down, in the correct order. The top o...

1. To open the rear output bin, grasp the handle at the top of the bin, and pull the bin down. 2. Slide out the extension. Print to the optional stacker or stapler/stacker The optional stacker or optional stapler/stacker can hold up to 500 sheets of paper (20-lb paper). The stacker accepts standard ...

Windows 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , click Settings , and then click Pri...

7 Print cartridges The information contained herein is subject to change without notice. For the latest User Guide information go to www.hp.com/support/lj600Series_manuals . ● Print cartridge information ● Supplies views ● Manage print cartridges ● Replacement instructions ● Solve problems with prin...

Print cartridge information Feature Description Part numbers ● Standard-capacity print cartridge: CE390A ● High-capacity print cartridge: CE390X Accessibility ● The print cartridge can be installed and removed by using one hand. Environmentalfeatures ● Recycle print cartridges by using the HP Planet...

Supplies views Print cartridge views 1 2 3 1 Print cartridge memory chip 2 Plastic shield 3 Sealing tape ENWW Supplies views 93

Manage print cartridges Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Change settings for print cartridges Print when a print cartridge is at estimated end of life ● Black cartridge low message: The product indicates when a supply level is lo...

If you select the Stop or Prompt to continue option, the product stops printing when it reaches the Very Low threshold. When you replace the cartridge, the product automatically resumes printing. Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoM...

Replacement instructions Replace the print cartridge 1. Open the top cover. 2. Remove the used print cartridge from the product. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. ENWW Replacement instructions 97

Replace staples Replace staples if the product control-panel display prompts you with a message. If the stapler runs out of staples, jobs continue to print to the stapler/stacker, but they are not stapled. 1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the pro...

Perform preventive maintenance To ensure optimum performance from the product, replace certain parts when the Replace Maintenance Kit message appears on the control-panel display. The kit includes the following items: ● Fuser ● Transfer roller ● Plastic tool for removing the old transfer roller ● Ei...

Solve problems with print cartridges Check the print cartridges Check the print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or ba...

Inspect the print cartridge for damage 1. Remove the print cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller...

Interpret control panel messages for supplies Table 7-1 Supplies status messages Control panel message Description Recommended action 10.0X.Y0 Supply memory error The product cannot read or write to the printcartridge memory chip or the memory chip ismissing from the print cartridge. Reinstall the p...

8 Print tasks ● Cancel a print job with Windows ● Basic print tasks with Windows ● Use HP ePrint ● Additional print tasks with Windows ● Walk-up USB printing ENWW 107

Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the pr...

Get help for any printing option with Windows 1. Click the Help button to open the online Help. Change the number of print copies with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then select the number of copies. 110 Chapter 8 Print tasks ENWW

Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. ENWW Basic print tasks with Windows 111

3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print . 112 Cha...

Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a cu...

Print on both sides (duplex) with Windows Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences b...

4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. On the control panel, press the OK button to print the second side of the job....

Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Basic print tasks with Windows 119

4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders , Page order , and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print . 120 Chapter 8 Print tasks ENWW

Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Service...

Additional print tasks with Windows Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. ENWW Additional print tasks with Windows 123

6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies with Windows 1. On the File menu in the software program, click Print . ENWW Additional print tasks with Windows 125

Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 128 Chapter 8 Print tasks ENWW

7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print . 130 Chapter 8 Print tasks ENWW

Select output options with Windows Select an output bin with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 134 Chapter 8 Print tasks ENWW

3. Click the Output tab. 4. In the Output Bin Options area, select a bin from the Bin drop-down list. Select staple options with Windows 1. On the File menu in the software program, click Print . ENWW Additional print tasks with Windows 135

Use job storage features with Windows The following job-storage modes are available for print jobs: ● Proof and Hold : This feature provides a quick way to print and proof one copy of a job and then print more copies. ● Personal Job : When you send a job to the product, the job does not print until ...

3. Click the Job Storage tab. 4. Select a Job Storage Mode option. Print a stored job Use the following procedure to print a job that is stored in the product memory. 1. At the product control panel, press the Home button. 2. Open the Retrieve Job from Device Memory menu. 3. Select your username, an...

can change the number of jobs that can be stored from the General Settings menu on the product control panel. Use this procedure to delete a job that is stored in the product memory. 1. At the product control panel, press the Home button. 2. Open the Retrieve Job from Device Memory menu. 3. Select y...

Set the user name for a stored job Follow this procedure to change the user name for a stored job. 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 4. Select the job storage mode that ...

9 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Install memory and internal USB devices ● Clean the product ● Product updates ENWW 145

Print information pages Information pages provide details about the product and its current configuration. Use the following procedure to print or view the information pages: 1. At the product control panel, press the Home button. 2. Open the following menus: ● Administration ● Reports 3. Select the...

Use the HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server: ● View...

HP Embedded Web Server features Information tab Table 9-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. Thepage also shows the type and size of paper set for each tray. To change the defaultsettin...

Table 9-2 HP Embedded Web Server General tab (continued) Menu Description Device Information Name the product and assign an asset number to it. Enter the name of the primarycontact who will receive information about the product. Language Set the language in which to display the HP Embedded Web Serve...

Security tab Table 9-5 HP Embedded Web Server Security tab Menu Description General Security Configure an administrator password so you can restrict access to certain featureson the product. Enable or disable the walk-up USB printing port on the control panel or the USBconnectivity port on the forma...

Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troublesho...

Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure i...

For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide . 1. Go to www.hp.com/support . 2. Type Secure Hard Disk into the search box and click the >> button. 3. Click the HP Secure High Performance Hard Disk Drive link. 4. Click the Manuals ...

Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode i...

Set the sleep timer Use the sleep timer feature to cause the product to enter sleep mode automatically after a predefined period of inactivity. 1. At the product control panel, press the Home button. 2. Open each of the following menus: a. Administration b. General Settings c. Energy Settings d. Sle...

Install memory and internal USB devices Overview The formatter has the following open slots and ports for expanding the product's capabilities: ● One dual inline memory module (DIMM) slot for upgrading the product with more memory ● Two internal USB ports for adding fonts, languages, and other third...

Enable memory Windows XP, Windows Server2003, Windows Server 2008,and Windows Vista 1. Click Start . 2. Click Settings . 3. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). 4. Right-click the product driver icon, and then select Prop...

Install internal USB devices The product has two internal USB ports. 1. Turn the product off. 2. Disconnect the power cord and interface cable. 3. Remove the right-side panel by sliding it towards the rear of the product to unlatch it. ENWW Install memory and internal USB devices 163

Clean the product To clean the product exterior, use a soft, water-moistened cloth. Clean the paper path 1. At the product control panel, press the Home button. 2. Open the following menus: ● Device Maintenance ● Calibrate/Cleaning 3. Select the Print Cleaning Page item, and press the OK button to p...

10 Solve problems ● Self help ● Solve problems checklist ● Restore factory settings ● Interpret control-panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve conne...

Self help In addition to the information in this guide, other sources are available that provide helpful information. Quick Reference Topics Several Quick Reference Topics for this product are available at this Web site: www.hp.com/support/lj600Series You can print these topics and keep them near th...

Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on. c. Make sure that the line voltage is correc...

6. If the configuration page prints, check the following items: a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the...

Restore factory settings 1. At the product control panel, press the Home button. 2. Open the following menus: ● Administration ● General Settings ● Restore Factory Settings 3. Press the OK button. ENWW Restore factory settings 171

Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operationand...

Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed s...

Clear jams Jam locations If a jam message appears on the control-panel display, look for jammed paper or other print media in the locations that are indicated in the following illustration. Then follow the procedure for clearing the jam. You might need to look for paper in other locations than those...

Clear jams from the optional 5-bin mailbox 1. Remove any paper that is in the output bins. 2. On the back of the 5-bin mailbox, open the jam-access door. 3. If the paper is jammed at the top of the 5-bin mailbox, pull it straight down to remove it. ENWW Clear jams 179

Clear jams from the fuser area Use this procedure only in these situations: ● Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rear- output area. ● A sheet of paper has torn while you were trying to clear a jam from the fuser. 1. Turn the product off. 2. Rotate ...

12. Turn the product on. 13. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location. Clear jams from the optional duplexer 1. Lift the optional duplexer up and then pull it out to remove it. 2. Remove any paper that is on top of Tray 2. (You might nee...

Clear jams from the trays Use these procedures to clear jams from the trays. Clear jams from Tray 1 1. Slowly pull the jammed paper out of the product. Clear jams from Tray 2 or an optional 500-sheet tray 1. Slide the tray out of the product, lift it slightly, and remove any damaged paper from the t...

3. Make sure that the paper is flat in the tray at all four corners and below the maximum-height indicators. 4. Slide the tray into the product. 5. Press the OK button to clear the jam message. 6. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location...

Clear jams from the optional envelope feeder This procedure applies only to jams that occur when you are using an optional envelope feeder. 1. Remove any envelopes that are loaded in the optional envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position. 2. Gr...

5. Reinstall the envelope feeder. 6. Press the OK button to clear the jam message. 7. If a jam message persists, an envelope is still jammed in the product. Look for the jam in another location. 8. Replace the envelopes, making sure that you push the bottom envelopes in slightly further than the top...

7. Reinstall the print cartridge and close the top cover. 8. If a jam message persists, jammed paper is still in the product. Look for the jam in another location. Change jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options are available: ● Auto...

Improve print quality You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver. ● Use paper that meets HP specifications for this product. ● Clean the product as necessary. ● Replace print cartridges when they are reaching ...

Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Use the following proced...

Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. HP PCL 6 driver ● Provided as the default driver. This driver ...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/lj600Series . 2. When you configure the product to print...

Solve walk-up USB printing problems ● The Retrieve From USB menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the Retrieve From USB menu The Retrieve From USB menu does not open when you in...

Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify ...

3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. Test network communication by pinging the network. ...

Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or ...

Solve product software problems with Mac ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job...

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches...

A Product supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 207

Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to in...

Item Description 1 Self-replacement options Part number HP LaserJet black printcartridge Standard black cartridge Mandatory CE390A HP LaserJet black printcartridge High-capacity black cartridge NOTE: M602 and M603 models only Mandatory CE390X 1,000-staple cartridge Provides three staplecartridges. M...

B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Data stored on the print cartridge ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product...

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 600 M601n, M601dn, M602n, M602dn,M602x, M603n, M603dn, M603xh One-year return-to-bench repair warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects ...

Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when t...

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Softwa...

Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use ...

Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, andproblem description ready. Country/region phone numbers are on the flyer that was inthe box with your product or at www.hp.com/support/ . Get 24-hour Internet support www.hp.com/...

Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain any DIMM cards tha...

C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment ENWW 223

Physical specifications Table C-1 Product dimensions and weights Product model Height Depth Width Weight n and dn models 394 mm (15.5 in) 4515 mm (17.8 in) 425 mm (16.75 in) 23.6 kg (51.9 lb) x and xh models 514 mm (20.25 in) 451 mm (17.8 in) 425 mm (16.75 in) 30.4 kg (66.8 lb) Optional 500-sheet fe...

D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Safety statements ENWW 225

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gen...

HP LaserJet print supplies It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the...

your next delivery or pick-up, or take it to an authorized UPS drop-off center. (Requested UPS Ground pickup will be charged normal pick-up rates) For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com . If you are returning the package with the FedEx label, give...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified ...

EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Product Stability Do not extend more than one paper tray at a time. Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 600 M601n, M601dn, M602n, M602dn, M602x, M603n, M603dn, M603xh, laserkirjoitin on k...

Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeli ğ ine Uygundur ENWW Safety statements 237

Index Symbols/Numerics 1,500-sheet tray loading 81 paper jams 187 500-sheet tray loading 79 paper jams 186 A accessories ordering 208 part numbers 209 acoustic specifications 224 Administration menu, control panel 18 AirPrint 52 alerts, e-mail 51 anticounterfeit supplies 95 B Backup/Restore menu, co...