HP M475 - Manual

List of figures Figure 2-1   Incompatible print settings warning ................................................................................................ 17 Figure 2-2   Incompatible Print Settings dialog ..........................................................................................

1 Document and product basics ● Purpose and scope ● Software availability and localization ENWW 1

Purpose and scope This software technical reference (STR) provides information about and troubleshooting tips for theprinting-system software for the product. This STR is prepared in an electronic format to serve as a quick-reference tool for Customer CareCenter (CCC) agents, support engineers, syst...

Software availability and localization This section provides information about the availability of the product printing-system software andrelated software and firmware. Printing-system software on a CD is available from HP fulfillmentcenters. Printing-system software on the Web All software that is...

● Prerequisites ● Setup ● Utilities ● x64 The Utilities folder contains the files to run these stand-alone utilities: ● FileToEmail ● Scrubber CD versions and language support The product printing-system software CD is available with the following components and languages. Table 1-1 Software CD supp...

Driver languages The product provides driver support in the following languages. Table 1-2 Supported discrete driver languages Component Language list HP PCL 6 Print Driver ● Arabic ● Catalan ● Croatian ● Czech ● Danish ● Dutch ● English ● Finnish ● French ● German ● Greek ● Hebrew ● Hungarian ● Ita...

Installer languages The product provides installer component support in the following languages. Table 1-3 Installer component languages Component Language list Administrator install Installer Common Windows installer Web registration (with the followingexceptions) ● Arabic and Hebrew support inEngl...

Documentation languages The product provides documentation in the following languages. Table 1-4 Documentation languages Component Language list ● User Guide ● Quick Reference Guide ● Single Topic Documents(Web) ● Install Notes (Windows) ● Arabic ● Bahasa Indonesian ● Catalan ● Croatian ● Czech ● Da...

2 Windows software description andinstallation Introduction The product comes with software and installers for Microsoft Windows and Apple Computer, Inc.,Mac systems. Linux and UNIX systems are supported, and software is available on the Web. Forinformation about specific system installers, drivers,...

Install overview The printing-system software CD contains the product software. The printing-system software canalso be installed when the product is connected to the computer through Smart Install. For all supported operating systems, each install option presents a series of screens that guide yout...

CD installation and HP Smart Install installation ● Supported operating systems for Windows ● Software installation types for Windows Supported operating systems for Windows The product comes with software for the following Windows operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (...

Installation for software components from the Web Supported operating systems for Windows The product comes with software for the following Windows operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-b...

HP LaserJet software components for Windows Installer The installer program installs the printer-system software based on software components selectedduring the installation process. There is an installer system check that will verify if the operatingsystem is supported by the installer. Uninstaller...

Printer-driver version numbers for Windows operating systems Access to printer-driver version numbers varies, depending on the operating system in which theproduct is installed. NOTE: For a list of HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 printer drivers, updated HP ...

To gain access to the printer driver settings from within most software programs, follow these steps: 1. Click the File menu. 2. Click the Print item. 3. Click the Properties button. The appearance and names of the driver tabs can vary, depending on the operating system. Thesedriver settings apply o...

NOTE: Constraint messages are limited, and the underlying software architecture might accept some settings that are illogical or impossible for the product to perform. Sending a job withincompatible settings can lead to unexpected results. If print jobs do not print as expected, check theproduct doc...

To resolve the conflicting settings, click the Restore my previous settings option, and then click the OK button. The driver resets the conflicting control back to its previous state. If you want to keep the conflicting setting, click the Keep this setting, and I will change it later option, and the...

When this option is selected, you must use one of the following settings: ◦ Auto (the default setting) ◦ Optimize for Raster ◦ Optimize for Text and Vector ● Alternative Letterhead Mode Alternative Letterhead Mode feature affects the way you load letterhead or preprinted paper.This setting is turned...

● Snapshot Photos ● Glossy/Presentation Factory Defaults When Factory Defaults is selected, the customizable options are grayed out, locking in those default options. The Factory Defaults are as follows: ● Paper sizes: Letter (This setting changes according to country/region.) ● Paper source: Automa...

● 4x6 ● 5x8 ● A3 ● A4 ● A5 ● A6 ● B4 (JIS) ● B5 (JIS) ● 10x15cm ● 8K 270x390 ● 16k 195x270mm ● 8K 260x368 ● 16k 184x260mm ● 8K 273x394 ● 16k 197x273mm ● Japanese Postcard ● Double Japan Postcard Rotated ● Envelope #10 ● Envelope Monarch ● Envelope B5 ● Envelope C5 ● Envelope DL Paper source The foll...

Paper type The following options are available: ● Unspecified (default) ● Plain ● HP EcoSMART Lite ● HP LaserJet 90g ● HP Color Laser Matte 105g ● HP Premium Choice Matte 120g ● HP Premium Presentation Matte 120g ● HP Brochure Matte 150g ● HP Cover Matte 200g ● HP Matte Photo 200g ● HP Premium Prese...

● Paper type: Envelope ● Color options: Color Cardstock Heavy These settings are automatically selected: ● Paper sizes: Letter (This setting changes according to country/region.) ● Paper source: Automatically Select ● Paper type: HP Cover Matte 200g ● Print on both sides:No ● Color options: Color La...

● Paper type ● Special pages Paper sizes The Paper sizes setting is a drop-down menu that lists all of the supported paper sizes. When you move the mouse over the dimensions label, the mouse cursor changes from an arrow to agloved hand. Click the dimensions label to toggle between English and metric...

◦ HP Brochure Glossy 200g ◦ Card Glossy 176-220g ● Other ◦ Color Laser Transparency ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy Envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy Rough ◦ HP Tough Paper ◦ Opaque Film The default setting is Unspecified . No mechanism exists for manually adding ...

document preview image appears in the upper-right corner of the following Printing Preferences driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color Switching between tabs does not change the location or appearance of the document preview image.When you move the mouse over ...

Figure 2-6 Effects tab The Effects tab contains the following controls: ● Resizing Options ● Document preview image ● Watermarks Resizing Options The Resizing Options group box consists of the following controls: ● Actual size (default) ● Print document on ● Scale to fit ● % of actual size Actual si...

Print document on Click the Print document on option to format the document for one paper size and then print the document on a different paper size, with or without scaling the image to fit the new paper size. The Print document on control is disabled by either of the following conditions: ● The % ...

◦ Medium ◦ Medium dark ◦ Dark ◦ Very dark ◦ Darkest These values represent the intensity of the gray that is used. Select Light to produce a lightly saturated gray watermark. Select Lightest to produce the lightest shade of watermark. Select Darkest to produce a black watermark. ● Size Font sizes fr...

● Pages per sheet ● Print page borders ● Page order Print on both sides The default setting for the Print on both sides option is off (not selected). Select the Print on both sides check box to print on the second side of the paper. NOTE: To make the Print on both sides check box available in the do...

pages per sheet, the booklet setting is disabled. See Pages per sheet on page 44 for more information. Book and Booklet Printing The HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 supports bookand booklet printing. A book is a print job consisting of at least two pages. It...

NOTE: Nearly all software programs establish the orientation for the printed page, so the page orientation in the driver is useful only for the few software programs that do not set an orientation. The Orientation group box contains the following options: ● Portrait . The top edge of the document is...

● Color Options ● Color Themes ● Document preview image ● HP EasyColor NOTE: Color Options and Color Themes settings are only available when HP EasyColor is not selected. Color Options Use the Color Options group box to adjust the independent color controls. The settings affect the print job color r...

Color Themes The Color Themes group box contains the following RGB color options, which determines how colors are rendered: NOTE: To activate the Color Themes controls, clear the HP EasyColor check box. ● Default (sRGB) ● Photo (sRGB) ● Photo (Adobe RGB 1998) ● Vivid (sRGB) ● None Default (sRGB) Sel...

Figure 2-9 Services tab The Services tab contains the following group boxes: ● Internet Services Internet Services The Internet Services group box contains the Select a destination drop-down menu with the following selections: ● Online diagnostic tools . Download diagnostic tools ● Support and troub...

Device Settings tab features NOTE: The Device Settings tab is located on the Printer Properties tab set. For information about how to access these tabs, see Printer Properties driver tabs on page 16 , Available options depend on the feature. The following figure shows the Device Settings tab. Figure...

6. Click Properties . The HP Font Installer dialog box appears. 7. Type the name and path of the font metric file in the Printer Font File Location text box, or click Browse to locate the file on the computer. The font file names appear in the Font(s) to be Added window. 8. Select the fonts that you...

Figure 2-11 About tab The About tab lists driver installation file names and their version numbers. The About tab also indicates whether the driver was autoconfigured, whether administrator preferences were set, thedate the driver was last configured, and whether the configuration is autoconfigured ...

Enterprise AutoConfiguration Enterprise AutoConfiguration (EAC) uses bidirectional communication to provide autoconfigurationfunctionality for installation of the print driver over a network, whether you use the installer on theprinting-system software CD or the Add Printer Wizard to install the dri...

Table 2-3 EAC availability in Microsoft Windows and Microsoft Share (continued) Method Connection type Microsoft Share 1 2000 XP 2000/XP hostwith 2000/XPclient/WindowsServer 2008/Windows Vista Add Printer Direct connect Parallel USB Network Jetdirect TCP/IP x x x IPX/SPX x x x Standard TCP/IP (HP) x...

For example, if the product is installed and an optional paper-handling accessory is added later, usethe Update Now feature to query the product and update the settings to match the new productconfiguration. The feature automatically updates the registry and changes the configuration information tha...

For detailed information about gaining access to and installing these tools, see the HP Driver Configuration Support Guide at the following Web site and click on the Manuals link. www.hp.com/go/dcu Continuous export The term "continuous export" refers to the ability of the print driver to co...

Table 2-6 Default fonts (continued) Font name Font style File name New Century Schoolbook Italic NCSR56W.TTF New Century Schoolbook Roman NCSR55W.TTF Palatino Bold PALR65W.TTF Palatino Bold Italic PALR66W.TTF Palatino Italic PALR46W.TTF Palatino Roman PALR45W.TTF SymbolPS Regular SYMPS__.TTF Times* ...

programs, you must specify the correct software program and specify a file type that your programsupports. E-mail The HP Scan software for Windows supports only 32-bit messaging application programminginterface (MAPI)-compliant e-mail programs, and does not support Internet-based e-mail programs suc...

Table 2-8 Available scan settings (continued) Option Scan settings File type ● Portable Network Graphics (*.png) ● Adobe PDF (*.pdf) ● JPEG (*.jpg) ● Windows Bitmap (*.bmp) ● TIFF (*.tif) Size to scan ● Entire Scan Area ● Letter (8.5 x 11 inches) ● Legal (8.5 x 14 inches) *Document Feeder Only ● A4 ...

Figure 2-14 WIA-driver user interface — flatbed When you use the WIA scan driver, you must modify the brightness and contrast after you performthe scan. Contrast or brightness modifications cannot be set on the product. Only native productresolutions are supported, and no software interpolation is p...

NOTE: The product must be connected to a network and have Internet access to use HP ePrint. HP ePrint is disabled as a default setting in the product. Use this procedure to enable it. 1. Type the product IP address into the address line of a Web browser to open the HP EmbeddedWeb Server. 2. Click th...

Click the Help & Learn Center on the Documentation screen of the installer to open an HTML helpsystem that provides step-by-step instructions for performing specific tasks, including clearing jamsand loading trays. Figure 2-15 Help & Learn Center The Help & Learn Center can also be opene...

Home tab Use the Home tab to access and print detailed information regarding product and supply status, product configuration, network configuration, and usage. The Home tab contains the following pages: ● Device Status ● Supplies Status ● Device Configuration page ● Network Summary page ● Reports ●...

● PS Font List ● Demo Page Figure 2-21 HP Device Toolbox, Home tab – Reports page Color Usage Log Click the Color Usage Log tab to: ● Find the Product Name and Serial Number , which are listed under the Product Info subheading. ● Check the number of print jobs stored, which is listed under the Usage...

Service page Use the Service page to start the cleaning mode procedure on the product. Figure 2-31 HP Device Toolbox, System tab – Service page Save and Restore page Use the Save and Restore page to save, load, or restore device settings. Figure 2-32 HP Device Toolbox, System tab — Save and Restore ...

Printing Use the Printing page to change the printing defaults for the product. Figure 2-34 HP Device Toolbox, Print tab – Printing page PCL5 Use the PCL5 page to change the PCL defaults for the product. Figure 2-35 HP Device Toolbox, Print tab – PCL5 page PostScript Use the PostScript pane to turn ...

Junk Fax List If you do not want to receive faxes from specific people or businesses, use the Junk Fax List page to store the fax numbers you want to block. Figure 2-39 HP Device Toolbox, Fax tab — Junk Fax List Fax Activity Log The Fax Activity Log displays a history of all fax activity for the pro...

● Certificates page ● HTTPS Enforcement page ● SNMP page Network Summary The Network Summary page contains all the information about the network and its enabled features. Figure 2-41 HP Device Toolbox, Networking tab – Network Summary page IPv4 Configuration Use the IPv4 Configuration pane to modify...

Table 2-9 Network Identification pane – Text Entities Text Entity Disabled status Host name Disabled if configured by BOOTP Domain name (IPv4/IPv6) Disabled if configured by BOOTP, DHCPv4, or DHCPv6 Domain name (IPv6) Disabled if configured by DHCPv6 Bonjour Service name Disabled if Bonjour is disab...

HP Web Services tab Web Services Setup page Use the Web Services Setup page to enable or disable the HP Web Services feature. Figure 2-51 HP Device Toolbox, Web Services Setup page Proxy Settings page Use the Proxy Settings page to set the HP Web Services proxy server. Figure 2-52 HP Device Toolbox,...

HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers withinyour intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems,visi...

Detailed Windows installation instructions The dialog boxes shown here appear in the Windows XP Professional installation sequence. Theorder and appearance of dialog boxes can vary among operating systems. Use the Recommended installation with HP Smart Install or the CD NOTE: If HP Smart Install doe...

Figure 2-57 Software installation — Connection Type screen ● For USB-connected products, follow these steps: ▲ Connect the product to the computer when prompted at the Connect the Product screen. The installer program opens a progress bar as it automatically starts thesoftware installation. Figure 2...

● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-59 Software installation — Connection Type screen for wired network installation b. If the product's network settings are not known, select the Automatically find my product on ...

5. Click the Fax Setup Wizard button to configure the fax functions on the product, or you may run the Fax Setup Wizard at a later time by clicking the Start button, clicking All Programs , clicking HP , clicking the product folder, then clicking Fax Setup Wizard . 6. Click the Finish button to comp...

5. Select a connection type option on the Connection Type screen, based on how the product connects to the computer. NOTE: If you are installing a base unit (which does not have a network connection option), this screen does not appear. Proceed to the next step. Figure 2-69 Software installation — C...

▲ Connect the product to the computer when prompted at the Connect the Product screen. The installer program opens a progress bar as it automatically starts thesoftware installation. Figure 2-70 Software installation — Connect the Product screen ENWW Detailed Windows installation instructions 103

Remove software Use the HP Uninstall utility to remove the product software The installed software includes a utility to remove the product software. 1. Click the Windows Start button, click the Programs or All Programs item, and then click the HP item. 2. Click the producty name and then click the ...

Use the software CD to remove the product software The installer program on the software CD includes a utility to remove the product software 1. Insert the printing system software CD into the CD-ROM drive. The software installer detects thelanguage of the operating system, and then displays the mai...

3 Mac software and utilities ● Software installation methods ● Install the Mac printing-system software ● Remove software from Mac operating systems ENWW 119

Software installation methods CD installation Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and 10.7 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Ma...

Installed software components for Mac The printing-system software for Mac is composed of an HP-created postscript (PS) printer definitionfile (PPD) and a Printer Dialog Extension (PDE) file that work together with the Mac OS printingsystem. These files are used by the Mac OS printing system to dete...

HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 PDE A Print Dialog extension file can specify one or more PDEs to load in the Print dialog box to provideHP printer specific features. A printing dialog extension (PDE) is a way to extend the Print dialog boxin Mac OS X with c...

2. The main HP Utility screen appears. Click the product in the Printers list. Figure 3-1 HP Utility main screen The following sections describe the screens and features that are available in the HP Utility. HP Utility toolbar Figure 3-2 HP Utility toolbar The HP Utility toolbar includes the followi...

● Supplies : Click this button to open the HP SureSupply Web site. ● Registration : Click this button to open the HP registration Web site. ● Recycling : Click this button to open the HP Planet Partners Recycling Program Web site. Supplies Status In the Information And Support section, click Supplie...

Acrobat Reader programs for .PDF files), but can be sent directly to the product by using the File Upload command. ● HP LaserJet printer command language (.PRN) ● Portable document format (.PDF) ● Postscript (.PS) ● Text (.TXT) On the File Upload screen, click the Choose button to open a navigation ...

Network Settings In the Printer Settings section, click the Network Settings icon to open the IPv4 Settings screen. Figure 3-13 IPv4 Settings screen This screen provides access to IPv4 , IPv6 , Bonjour Settings . Click the Configuration drop-down menu, to modify the following settings: ● DHCP ● Boot...

Figure 3-14 Bonjour Settings screen Bonjour is enabled by default. To disable Bonjour, click to clear the Enable Bonjour check box, and then click the Apply Now button. Auto-off In the Printer Settings section, click the Auto-off icon to configure the printer to automatically turn off after a set pe...

Message Center In the Information section, click the Message Center icon to open the Message Center screen. The screen shows any error events that have occurred with the product. Figure 3-21 Message Center screen Supported printer drivers for Mac The HP installer provides Postscript Printer Descript...

● Default printer driver settings : The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup , Print , or Printer Properties dialog boxes. ● Product control-panel settings : Settings changed at the product control panel have a l...

Detailed Mac installation NOTE: The information in this section may be used to install the print driver for USB, wired and wireless network connections. 1. Close all programs. 2. Connect the USB cable between the product and the computer, and make sure that the productis turned on. 3. Insert the pri...

7. In the HP ePrint Offer screen, click the check box to install ePrint software, or clear it to decline the software. Click the Continue button. Figure 3-25 Mac installation — HP ePrint Offer screen ENWW Install the Mac printing-system software 139

15. When the installation completes, the Summary screen appears. To add the HP Utility icon to your Dock, click the Add HP Utility to Dock selection box. Click the OK button to close the installer program. Figure 3-33 Mac installation — Summary screen Setup instructions If you clicked the Skip Setup...

3. If you are installing the product using a USB connection, verify that the product appears in theprinter list. The Name column in the printer list should display the product name. If this is the case, the USB setup is complete. If the product does not appear, or if the correct information does not...

Remove software from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences . 2. Select Print & Fax . 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary. 6. When the process is completed, the Summa...

4 Linux, Unix and other ● Linux information ● Unix information ENWW 149

Linux information HPLIP (Hewlett-Packard Linux Imaging & Printing) is an HP-developed solution for printing, scanning,and faxing with HP inkjet and laser based printers in Linux, distributed under the MIT, BSD, and GPLlicense. HPLIP supports most HP printers and MFP’s sold over the past 20 years...

Unix information UNIX systems require a Model Script to set up the UNIX environment to be able to print to the printer.The HP LaserJet IIISi, or any generic HP LaserJet printer Model Script, should work. These files arewritten and provided by the individual UNIX vendor. Contact a UNIX Vendor to obta...

5 Engineering details Introduction This chapter presents engineering detail for the following topics: ● File to E-mail utility ● Capture PRN for Mac (CUPS capture) ● Network Diagnostic Utility (NDU) ● Printer Diagnostic Utility (PDU) ● SAP Printing ● Citrix ● Print troubleshooting ENWW Introduction ...

File to E-mail utility The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to ane-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on thecomputer, but does not interact with the product. The tool is included ...

Capture PRN for Mac (CUPS capture) CUPS is the standards-based, open source printing system developed by Apple Inc. for Mac OS X and other UNIX-like operating systems. CUPS is the software you use to print from applications like web browsers. It converts the page descriptions produced by the applica...

SAP Printing A device type is a configuration file for the SAP printer driver that ensures proper functionalitybetween the SAP data stream and the printer or output device where the data is sent. When a newprinter is defined in the SAP environment, a device type must be specified to enable direct pr...

Citrix This chapter contains information on the following topics: ● Using the HP Universal Print Driver for Windows in Citrix environments ● The difference between the Citrix and HP UPDs Using the HP Universal Print Driver for Windows in Citrix environments The HP Universal Print Driver (UPD) for Wi...

● The UPD dynamic mode UI will be displayed. The user can then select the desired printer. ● When the UPD print preferences UI is displayed, the user can click Cancel . 2. If the HP UPD is installed as a driver on the Citrix or Terminal server and mapped to thedynamic mode UPD on the clients, the us...

user settings of the client printers from the client. The auto-created printers using the HP UPD willhave default print settings, such as print single-sided as default. HP and Citrix UPD recommendations Citrix UPD HP UPD Citrix MetaFrame XP FR 1, 2, 3 Available for Windows Clients only Best choice f...

Print troubleshooting Print-quality troubleshooting tools Repetitive image defects ruler If the product output has a consistent, repetitive defect, then use the table in this section to determinewhich part needs to be cleaned or replaced based on the measured distance between the repetitionsof the d...

Index A accessories, automatic configuration 56 Advanced page, HP Device Toolbox (Windows) 87 Auto-off Mac configuration 131 autoconfiguration, driver support for 56 autoconfiguration, Enterprise about 57Windows support 57 B bidirectional communication about 56Enterprise AutoConfiguration 57 booklet...