HP M4349X MFP - Manual

Features comparison Feature HP LaserJet M4349x Functions ● Two-sided copying (duplexing) ● Image modification ● Color digital sending ● Document finishing Speed and throughput ● 45 pages per minute (ppm) when scanning and printingon letter-size paper; 43 ppm when copying and printingon A4-size paper...

Walkaround 1 Document-feeder assembly 2 Document-feeder top cover 3 Document-feeder input tray 4 Top cover (provides access to the print cartridge) 5 Top-cover lever 6 Tray 1 (multipurpose tray) 7 Jam-access lever 8 Tray-number indicator 9 Paper-level indicator 10 Control-panel keypad 11 Control-pan...

14 Output bin 15 Optional duplexer 16 On/off switch 17 Power connection 18 Interface ports 19 Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory) Accessories and supplies 1 500-sheet feeder (Q5968A) (See the note that follows) 2 Duplexer (Q5969A) 3 Envelope...

5 Memory DIMM 6 HP Jetdirect print server (EIO card) 7 Hard-disk accessory (EIO card) 8 Storage cabinet/stand (Q5970A) 9 3-bin mailbox (Q5692A) 10 Staple cartridge (C8091A) 11 Print cartridge (CE267C) 12 HP LaserJet Analog Fax Accessory 300 (Q3701A) See Order parts, accessories, and supplies on page...

Device software The printing-system software is only available for download from the Web. See the getting started guidefor installation instructions. The printing system includes software for end users and network administrators, and printer drivers foraccess to the features and communication with t...

Select the correct printer driver Printer drivers allow you to gain access to the device features and allow the computer to communicatewith the device (using a printer language). The device uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language(PDL) drivers. ● Use th...

Update Now If you have modified the device configuration since installation, the driver can be automatically updatedwith the new configuration. In the Properties dialog box (see Open the printer drivers on page 14 ), on the Device Settings tab, click the Update Now button to update the driver. HP Dr...

Open the printer drivers Operating System To change the settings for allprint jobs until the softwareprogram is closed To change the default settingsfor all print jobs To change the deviceconfiguration settings Windows 2000, XP,Server 2003, andServer 2008 1. On the File menu in the software program,...

Software for Macintosh computers The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs),and the HP Printer Utility for use with Macintosh computers. For network connections, use the embedded Web server (EWS) to configure the device. See Embedded Web se...

Utilities The device is equipped with several utilities that make it easy to monitor and manage the device on anetwork. HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within yourintranet, and it should be be installed only on the network admini...

2 Control Panel ● Use the control panel ● Navigate the Administration menu ● Information menu ● Default Job Options menu ● Time/Scheduling menu ● Management menu ● Initial Setup menu ● Device Behavior menu ● Print Quality menu ● Troubleshooting menu ● Resets menu ● Service menu ENWW 17

Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttonsand numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical displa...

Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. 1 Features Depending on how the system administrator...

Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttonscan appear in this area. The following table describes each button. Home button . Touch the home button to go to the Home screen from any other screen. Start button . Tou...

Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touchthe name of a me...

Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the joboptions when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ● Default Options for Originals ● Default Copy O...

Default Copy Options Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number ofcopies. The factorydefault setting is 1. Set the default number of copies for a copy job. Number of Sides 1 2 Set the default number of sides for copies. Staple/Coll...

Default Fax Options Table 2-4 Fax Send menu Menu item Sub-menu item Values Description Resolution Standard (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Use this feature to set the resolution for sentdocuments. Higher resolution images have more dotsper inch (dpi), so they show mor...

Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. Menu item Values Description Document File Type PDF (default) JPEG TIFF M-TIFF Choose the file format for the e-mail. Output Quality High (large file) Medium (default) Low (small file) Choosing hig...

Default Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. Menu item Values Description Color/Black Color scan Black/white scan (default) Specify whether the file will be in black or in color. Document File Type PDF (default) M-TIFF TIFF JPEG Choose the f...

Default Print Options Use this menu to set default options for jobs that are sent from a computer. Table 2-6 Default Print Options menu Menu item Sub-menu item Values Description Copies Per Job Type a value. Use this feature to set the default number of copies forprint jobs. Default Paper Size (List...

Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Table 2-9 Networking and I/O Menu ite...

Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Sub-menu item Values Description Required Settings Location (Countries/regionslisted) Configure the settings that are legallyrequired for outgoing faxes. Date/Time Fax HeaderInformation Phone Number Company Name PC Fax Send Disabled Enabled...

Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorizedservice personnel. ENWW Service menu 55

USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 58 Chapter 3 Input/output (I/O) ENWW

Network configuration You might need to configure certain network parameters on the device. You can configure theseparameters in the following locations: ● Installation software ● Device control panel ● Embedded Web server ● Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) ...

5. Touch TCP/IP . 6. Touch IPV4 Settings . 7. Touch Config Method . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch Default Gateway . 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK . 15. Touch Save . Configur...

Disable AppleTalk 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup . 3. Touch Networking and I/O . 4. Touch Embedded Jetdirect . 5. Touch AppleTalk . 6. Touch Enable . 7. Touch Off . 8. Touch Save . Disable DLC/LLC 1. Scroll to and touch Administration . 2. Scroll to and ...

4 Media and trays This chapter contains the following sections: ● General media specifications ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW 63

General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide ) . Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ...

General guidelines for media Before purchasing any paper or specialized forms in quantity, verify that your paper supplier hasobtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide . To download a copy of the HP LaserJet Printer F...

Media considerations Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only betweenmanufacturers, but also within a box from the same manufacturer. Successful printing on envelopesdepends upon the quality of the envelopes. When selecting envelopes, consider ...

1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must useadhesives compatible with the heat and pressure in the printer. The extra flaps and stri...

Label construction When selecting labels, consider the quality of each component: ● Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's fusing temperature. ● Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces betwee...

Select print media Table 4-1 Supported types of media Type of media Tray 1 Trays 2, 3,4, and 5 Optional duplexer Optional envelope feeder 3-bin mailbox orstacker part ofstapler/stacker Stapler part ofstapler/stacker Plain X X X X X X Preprinted X X X X X X Letterhead X X X X X X Transparency X X X P...

Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not toodry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in p...

Load media This section contains information about loading standard- and custom-size media into the input trays. CAUTION: To avoid a jam, never add or remove paper from a tray while printing or copying from that tray. To avoid damaging the MFP, print labels and envelopes from tray 1 only. Print on o...

Touch Custom . The UNIT OF MEASURE menu appears. NOTE: The MFP might prompt you to move the media guides. Follow the instructions on the control panel. 10. Touch MILLIMETERS or touch INCHES . 11. Use the numeric keypad to select the X dimension (short edge). 12. Touch OK . 13. Use the numeric keypad...

Load envelopes in tray 1 1. Open tray 1, but do not pull out the extension. Most envelopes feed best without the extension.However, oversize envelopes might need the extension. 2. Load up to 10 envelopes in the center of tray 1 with the front side facing up, and the postage-endtoward the MFP. Slide ...

Load transparencies Use only transparencies that are recommended for use in laser printers. For transparency specifications,see Transparencies on page 69 . ● At the control panel, scroll to and touch Administration , scroll to and touch Print Quality , touch Fuser Modes , touch Transparency , and to...

For tray 2 and the optional 500-sheet trays, load the paper with the front side facing down, and the top,short edge toward the right. Load paper that has a special finish Some paper has a special finish, such as laid paper, bond paper, and cockled paper. These types ofpaper can cause issues in regar...

Load small sizes, custom sizes, or heavy paper Custom-size paper can be printed from tray 1, tray 2, or an optional 500-sheet tray. NOTE: The MFP might print at a slower speed when printing on small sizes, custom sizes, and heavy paper. For more information about paper that has a special finish, suc...

Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media throughthe printer. By default, the printer automatically selects the tray, but a specific tray can be chosen basedon three user-specified settings: Source , Type , and Size . Thes...

Select output bins The MFP has two output-bin locations: the ADF output bin and the standard output bin(s) on the outputdevice. When documents are scanned or copied by using the ADF, the original documents are automaticallydelivered to the ADF output bin. Copies are delivered to the standard output ...

5 Use device features ● Use the stapler ● Use job storage features ENWW 91

Use the stapler The optional stapler/stacker can staple jobs of up to 30 sheets of 75g/m 2 (20lb) paper. The stapler can staple these sizes: A4, Letter, Legal, Executive (JIS), and 8.5 x 13. It can stack up to 500 sheets ofpaper. ● Paper weight can range from 60 to 120g/m 2 (16 to 32lb). Heavier pap...

Configure the device to stop or continue when the staple cartridge is empty You can specify whether the MFP stops printing when the staple cartridge is empty or if it continuesprinting but does not staple the jobs. 1. Scroll to and touch Administration . 2. Scroll to and touch Device Behavior . 3. S...

Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs : This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Private jobs : When you send a private job to the device, the job...

Use the private job feature Use the private printing feature to specify that a job is not printed until you release it. First, set a 4-digitPIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. Afteryou have sent the print job to the device, you must us...

Use the QuickCopy feature The QuickCopy feature prints the requested number of copies of a job and stores a copy on the devicehard disk. Additional copies of the job can be printed later. This feature can be turned off in the printerdriver. The default number of different QuickCopy jobs that can be ...

Use the stored job feature You can save a print job to the device hard disk without printing it. You can then print the job at any timeat the device control panel. For example, you might want to download a personnel form, calendar, timesheet, or accounting form that other users can print when they n...

If the file has (lock symbol) next to it, the job is a private job and requires a PIN. See Print a private job on page 98 . Delete a stored job Jobs stored on the device hard disk can be deleted at the control panel. 1. From the Home screen, touch Job Storage . 2. Touch the Retrieve tab. 3. Scroll t...

6 Print ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 103

Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printerdriver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are describe...

3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use. To create a new watermark, click Edit . 5. If you want the watermark to appear only on the first page of the document, click First Page Only . 6. Click OK . To remove the watermark, click (none...

Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. On the Paper or Paper/Quality tab, click Custom . 4. On the Custom Paper Size window, type the name of the custom paper size....

Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. Click the Finishing tab. 4. In the section for Document Options , sel...

Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. If duplex printingis not available, you can manually print on both sides of a page by feeding the paper through the producta second time. NOTE: In the printer driver, Print on Bot...

Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, ...

Use features in the Macintosh printer driver When you print from a software program, many of the device features are available from the printerdriver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are describ...

Print a cover page You can print a separate cover page for your document that includes a message (such as “Confidential”). 1. Open the printer driver (see Open the printer drivers on page 14 ). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document ...

Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructionsabout how to stop a print request from a computer on a network, see the online Help for the specificnetwork software. NOTE: It can take some time for all printing to clear aft...

7 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing systemsoftware on the computer, nor is it necessary to have the computer turned on to make photocopies. Youcan adjust the copy settings at the control panel. You can also copy originals by us...

Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen on page 116 . Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options . Figure 7-1 Copy screen 11...

Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary,you can override most settings for an individual job. After that job is complete, the device returns to thedefault settings. 1. From the Home screen, scroll to and...

Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m 2 or 16 lb) or heavy media (more than 105 g/m 2 or 28 lb). This includes media such as recei...

Adjust the copy settings The device offers several features so you can optimize copied output. These features are all availableon the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scr...

Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. 1. Load the documents to be copied into the document feeder input tray with the first...

Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets ofpaper have one common dimension. For example, you could combine letter and legal sizes, or you couldcombine A4 and A5 sizes. 1. Arrange the sheets in the original document s...

Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are makingtwo copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. Ifautomatic collation is off, the pages print in this or...

Copy photos and books Copy a photo NOTE: Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 2. Gently close...

Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the documentfeeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy . 2. Scroll to and touch Job Build . 3. Touch Job Bu...

Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel Current Job . NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 126 Chapter 7 Copy ENWW

8 Scan and send to e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you canscan black-and-white or color documents and send them to an e-mail address as an e-mail attachment.To use digital sending, the device must be connected to a local area netw...

Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE: The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see E...

Test the SMTP settings 1. From the Home screen, touch Administration . 2. Touch Initial Setup . 3. Touch E-mail Setup , and then touch Test Send Gateways . If the configuration is correct, Gateways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourself ...

Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mailaddresses. 2 Home button Touching this button opens the Home screen. 3 From: field Tou...

Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that therecipient can manipulate. With ...

Use the auto-complete function When you type characters into the To: , CC: , or From: fields on the Send E-mail screen, the auto- complete function is activated. As you type the required address or name by using the keyboard screen,the device automatically searches the address book list and complete...

Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See yoursystem administrator for information about configuring address lists. NOTE: You can also use the embedded Web server to create and manage the e-mail address book. For more inform...

Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this butto...

Scan to a folder NOTE: This device feature is supported for the HP LaserJet M4349x MFP only. If the system administrator has made the feature available, the device can scan a file and send it to afolder on the network. Supported operating systems for folder destinations include Windows 2000,Windows ...

Scan to a workflow destination NOTE: This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M4349x MFP only. If the system administrator has enabled the workflow functionality, you can scan a document and sendit to a custom workflow dest...

9 Fax The HP LaserJet M4349x MFP comes with an HP LaserJet Analog Fax Accessory 300 installed.Windows users can also install the optional HP Digital Sending Software (DSS), which provides digitalfaxing services. For complete instructions for configuring the fax accessory and using the fax features, ...

Analog fax When the HP LaserJet Analog Fax Accessory 300 is installed, the device can function as a standalonefax machine. NOTE: The HP LaserJet M4349x MFP comes with an HP LaserJet Analog Fax Accessory 300 installed. Install the fax accessory If your device does not have the HP LaserJet Analog Fax ...

Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For informationabout ordering this software, go to www.hp.com/go/ljm4349mfp_software . With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can se...

10 Manage and maintain the device This chapter describes how to manage the printer: ● Use information pages ● Configure e-mail alerts ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Clean the device ● Calibrate the scanner E...

Use information pages From the control panel, print pages that give details about the device and its current configuration. Thetable below provides the instructions for printing the information pages. Page description How to print the page Menu map Shows the control-panel menus andavailable settings...

Configure e-mail alerts NOTE: If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you ofproblems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that y...

Use the embedded Web server ● View device control status information ● Set the type of paper loaded in each tray ● Determine the remaining life on all supplies ● View and change tray configurations ● View and change the device control panel menu configuration ● View and print internal pages ● Receiv...

Embedded Web server sections Tab or section Options Information tab Provides device, status, andconfiguration information ● Device Status : Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size ofprint pa...

Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, andtroubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platformmanagement of a wide range of devices, including HP and non-HP devices. Manage...

Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.3, V10.4 and later 1. In the Dock, click the Printer Setup Utility icon. NOTE: If the Printer Setu...

Manage supplies Monitor the print cartridge to ensure high-quality output. Supplies life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length oflife for the components inside the cartridge. When printing text at approximately 5% coverage (t...

To install a new HP print cartridge, see Change the print cartridge on page 154 . To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device. Dur...

Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the product. Overtime, this buildup can cause print-quality problems, such as toner specks or smearing. This product hasa cleaning mode that can correct and prevent these types of problems. Clean the...

Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scannerlid. 1. Open the scanner lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened witha mild soap and warm water. Also, clean ...

Clean the document feeder delivery system 1. Open the scanner lid. 2. Locate the white, vinyl document-feeder backing. 3. Locate the white, vinyl calibration strips. 4. Clean the document-feeder backing and the calibration strips by wiping them with a clean, damp,lint-free cloth. Use an ammonia-base...

Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADFand flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read theposition of the image accurately. During the calibration procedure, scanner of...

11 Problem solving This chapter provides information about the following topics. ● Problem-solving checklist ● Problem-solving flowchart ● Solve general device problems ● Control-panel message types ● Control-panel messages ● Common causes of jams ● Clear jams ● Clear staple jams ● Solve print-quali...

Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control pane...

Problem-solving flowchart Symptom Check Possible causes Possible solutions The control-panel display isblank, no lights are lit, and thedevice makes no sounds from themotors. Is the power on? The power switch might be off. The power cord might beunplugged. The power outlet might not beworking correc...

Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the d...

Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operationand require no interaction to clear the...

Common causes of jams The device is jammed. 1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Select print media on page 72 . A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that...

Clear jams If a jam message appears on the control-panel display, look for jammed paper or other print media inthe locations that are indicated in the following figure. 1 Top-cover and print-cartridge areas 2 Envelope-feeder area and tray 1 area (the envelope feeder is optional) 3 Tray 2 and optiona...

Jam message Procedure for clearing the jam 13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR See Clear jams from the tray 2, 3, 4, or 5 areas on page 190 . 13.JJ.NT JAM INSIDE TOP COVER AREA See Clear jams from the top-cover and print-cartridge areas on page 185 . 13.JJ.NT JAM INSIDE TRAY 2 AREA See Clear jams ...

Clear jams from the optional envelope-feeder area This section applies only to jams that occur when you are using an optional envelope feeder. 1. Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and liftthe tray extension up, to the closed position. 2. Press and...

4. Insert the optional envelope feeder into the device until it locks into place. Pull gently on the optionalenvelope feeder to be sure that it is securely in place. 5. Fold down the envelope-feeder tray. Lift the envelope weight. 6. Reload the envelopes, making sure that you push the bottom envelop...

4. Slide the tray completely out of the device, and remove any damaged media from the tray. 5. Slide the tray into the device. 6. If a jam message persists, jammed media is still in the device. Look for the jam in another location. Clear jams from the optional duplexer If a jam occurs during a duple...

Clear jams from the output areas Use this procedure to clear jams that occur in the output bin, the 3-bin mailbox, or the stapler/stacker. 1. If you are using the standard output bin, slide the standard output bin away from the device. 2. If you are using a 3-bin mailbox or a stapler/stacker, remove...

5. If you are using a 3-bin mailbox, the jammed media might be completely inside the device. Openthe jam-access cover that is on the top of the 3-bin mailbox, and carefully pull the jammed mediaout of the mailbox. 6. Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker. Inser...

Clear jams from the document feeder Use this procedure to clear jams from the document feeder. 1. Lift the document-feeder input tray, and check for jammed media underneath the tray. Carefullyremove any jammed media. 2. Pull up on the document-feeder-cover-release lever, and open the document feeder...

Clear staple jams The stapler is designed to be free of staple jams. To reduce the risk of staple jams, make sure that youobserve the following media limits: ● Plain media: 30 sheets of 75 g/m 2 (20 lb) media Glossy media: 20 sheets Thick media (128-199 g/m 2 [34-53 lb]): Stack height must not excee...

Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print-qualityproblems can be handled easily by making sure that the device is correctly maintained, using print mediathat meets HP specifications, or running a cleaning page. Print...

NOTE: These examples depict letter-size media that has passed through the device. Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (f...

Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the printcartridge might need to be replaced. 3. Clean the inside of the device and run a cleaning page. See Clean the device on...

Solve network printing problems ● Print a configuration page (see Use information pages on page 146 ). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settingsand status. ● See the HP Jetdirect Embedded Print Server Adminis...

Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from theautomatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If ...

Problem Cause Solution Black dots or streaks appear on thecopy. Ink, glue, correction fluid, or an unwantedsubstance might be on the automaticdocument feeder (ADF) or flatbedscanner. Clean the device. See Clean the device on page 156 . Copies are too light or dark. The darkness setting needs to bead...

Problem Cause Solution Print is crooked or misaligned on thepage. The media guides might be incorrectlyadjusted. Remove all media from the input tray,straighten the stack, and then load themedia in the input tray again. Adjust themedia guides to the width and length ofthe media that you are using an...

Solve fax problems Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might bemalfunctioning. Call the recipient to make sure that the receiving fax machineis turned on and ready to receive faxes, or try sending toanother fax machine. Your telep...

NOTE: If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in Initial Setup menu on page 32 . Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Solution The rings-to-answer setting might not be set ...

Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure theSMTP gateway address or the LDAP gateway address. Print a Configuration page to find the currentSMTP and LDAP gateway addresses. Use the following procedures to check if the SM...

Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printerdriver is selected, swit...

Solve common Macintosh problems In addition to the problems that are listed in Solve general device problems on page 170 , this section lists problems that can occur when using Mac OS X. NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility . The device will not appear...

Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ . 224 Chapter 11 Problem solving ENWW

Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when severalprinter languages are being used. Check the control-panel display for messages that might help resolveproblems. NOTE: To receive a printed or screen message when PS errors occu...

A Accessories and consumables This section provides information about ordering parts, supplies, and accessories. Use only parts andaccessories that are specifically designed for this printer. ● Order parts, accessories, and supplies ● Part numbers ENWW 227

Part numbers The following list of accessories was current at the time of printing. Ordering information and availabilityof the accessories might change during the life of the printer. Accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper ca...

B Specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Operating environment ENWW 233

Physical specifications Table B-1 Product dimensions Product Height Depth Width Weight 1 HP LaserJet M4349x MFP 667mm (26.3inches) 483mm (19.0inches) 762mm (30.0inches) 52.4kg (115.5lb) Optional 500-sheet feeder 122mm (4.8 inches) 483mm (19.0inches) 559mm (22.0inches) 8.3kg (18.3lb) Optional cabinet...

Acoustic specifications Table B-5 Sound power and pressure level for the HP LaserJet M4349x MFP 1 Sound power level Declared per ISO 9296 Printing 2 L WAd = 7.0Bels (A) [70dB(A)] Copying L WAd = 7.2Bels (A) [72dB(A)] Ready L pAm =33dB (A) Sound pressure level Declared per ISO 9296 Printing 2 L pAm =...

C Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 237

FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses, ...

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP PlanetPartners. HP is committed to providing inventive, high-quality products and services that areenvironmentally sound, from product design and manufacturing to distribution, o...

Material restrictions This HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquidcrystal display that may require special handling at end-of-life. This HP product contains a battery that might require special handling at end-of-life. The batteriescontained in ...

Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety . For more information To obtain inf...

Telecom statement The HP LaserJet M4349x models have the HP LaserJet Analog Fax Accessory 300 already installed toprovide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information...

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard CompanyDoC#: BOISB-0407-01-Rel. 6 Manufacturer's Address: 11311 Chinden Boulevard,Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet M434...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United States. The device is certified as...

Overview Memory is upgradeable by replacing the memory DIMM. DIMMs are available in 32, 48, 64, 128, and512 MB. For ordering information, see Order parts, accessories, and supplies on page 228 NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with th...

Adding printer memory You might want to add more printer memory to the printer if you often print complex graphics, printPostScript (PS) documents, or use many downloaded fonts. Added memory also gives you moreflexibility in supporting job-storage features, such as quick copying. Installing printer ...

Checking DIMM installation After installing the DIMM, make sure that the installation was successful. To verify that the DIMM is installed correctly 1. Turn the printer on. Check that the Ready light is illuminated after the printer has gone through thestartup sequence. If an error message appears, ...

Enabling memory for Windows 1. On the Start menu, point to Settings , and click Printers or Printers and Faxes . 2. Select this printer and select Properties . 3. On the Configure tab, click More . 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Clic...

Using HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE: Do not discard the screws or the cover plate. ...

Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from the EIO card. 3. Loosen the two screws from the EIO card, and then remove the EIO card from the EIO slot. 4. Place the cover plate from the EIO slot onto the back of the device. Insert and tighten t...

Index Symbols/Numerics 3-bin mailbox capacity 5jams, clearing 193media specifications 75media types supported 72part number 9, 229reattach error message 181 3-bin mailbox selecting 89 500-sheet tray. See tray 3 500-sheet trays adding 9insert or close error message 180 jams, clearing 190loading 79loc...