HP M3027 - Manual

Plastics ............................................................................................................................ 223HP LaserJet print supplies ............................................................................................... 223HP print supplies returns and recycli...

1 Device basics This chapter contains basic information about device features: ● Device comparison ● Features comparison ● Walkaround ● Device software ENWW 1

Device comparison HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 HP LaserJet M3035xs ● Prints up to 27 pages-per-minute (ppm) on letter-sizedmedia, and up to 25 ppm onA4–sized media ● 256 megabytes (MB) total ofrandom access memory(RAM), upgradable up to512 MB ● Internal 40 gigabyte (GB) orl...

Walkaround Device parts Before using the product, familiarize yourself with its components. 4 5 12 3 34 6 789 10 5 1 Automatic document feeder (ADF) 2 Scanner assembly 3 Latch to open the front door (provides access to the print cartridge) 4 Tray 1 (pull to open) 5 Tray 2 6 ADF output bin 7 Control ...

Device software The printing-system software is included with the device. See the getting started guide for installationinstructions. The printing system includes software for end users and network administrators, and printer drivers foraccess to the device features and communication with the comput...

The device uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language(PDL) drivers. ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing. ● Use the HP postscript level 3 emulation driver for printing ...

Open the printer drivers Operating System To change the settings for allprint jobs until the softwareprogram is closed To change the default settingsfor all print jobs To change the deviceconfiguration settings Windows 2000, XP,and Server 2003 1. On the File menu in the software program, click Print...

● Assign an internet protocol (IP) address to the device. ● Download files and fonts. ● Configure the device for IP or AppleTalk printing. You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or isconnected to a TCP/IP-based network. For more information, see U...

● Shopping online for supplies ● Using HP online troubleshooting and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computeror when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprin...

2 Control panel ● Use the control panel ● Use the Administration menu ENWW 13

Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. 1 Features Depending on how the system administrator ...

Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttonscan appear in this area. The following table describes each button. Home button . Touch the home button to go to the Home screen from any other screen. Start button . Tou...

Use the Administration menu Use the Administration menu to set up default device behavior and other global settings, such as thelanguage and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll ...

Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the joboptions when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ● Default Options for Originals ● Default Copy O...

Default Copy Options NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number ofcopies. The factorydefault setting is 1. Set the default number o...

Default Fax Options NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-menu item Values Description Resolution Standard (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Use this feature to set the r...

Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Document File Type PDF (default) JPEG TIFF M-TIFF Choose the file fo...

Default Send to Folder Options NOTE This menu appears only for the HP LaserJet M3035 MFP models. Use this menu to set default options for scan jobs sent to the computer. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description C...

Default Print Options Use this menu to set default options for jobs that are sent from a computer. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-6 Default Print Options menu Menu item Sub-menu item Values Description Copies Per Job Type a...

Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Table 2-9 Networking and I/O Menu item...

Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Sub-menu item Values Description Required Settings Location (Countries/regionslisted) Configure the settings that are legallyrequired for outgoing faxes. Date/Time Fax HeaderInformation Phone Number Company Name PC Fax Send Disabled Enabled...

Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books thatare stored on the device. Clear Fax Activity Log Yes No (default) Use this feature to clear all events from the Fax Activity Log....

USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 50 Chapter 3 Input/output (I/O) configuration ENWW

Network configuration You might need to configure certain network parameters on the device. You can configure theseparameters in the following locations: ● Installation software ● Device control panel ● Embedded Web server ● Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) ...

5. Touch TCP/IP . 6. Touch IPV4 Settings . 7. Touch Config Method . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch Default Gateway . 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK . 15. Touch Save . Configur...

7. Touch Off . 8. Touch Save . Disable AppleTalk 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup . 3. Touch Networking and I/O . 4. Touch Embedded Jetdirect . 5. Touch AppleTalk . 6. Touch Enable . 7. Touch Off . 8. Touch Save . Disable DLC/LLC 1. Scroll to and touch Adm...

4 Media and trays This chapter describes how to use some basic product features: ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW 55

General guidelines for media Before purchasing any paper or specialized forms in quantity, verify that your paper supplier hasobtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide . See HP Customer Care to order the HP LaserJet P...

● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors whenexposed to the temperature of the fuser. ● Do not use paper that is embossed or coated, or any media that is not designed to withstand thefusing temperature of the device. Do not use letterhead paper o...

Media considerations Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only betweenmanufacturers, but also within a box from the same manufacturer. Successful printing on envelopesdepends upon the quality of the envelopes. When selecting envelopes, consider ...

Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must useadhesives compatible with the heat and pressure in the product. The extra flaps and strips might causewrinkling, creasing, or even jams and might even damage th...

CAUTION To avoid damaging the product, use only transparencies recommended for laser printers. To prevent serious jams, always use tray 1 to print transparencies and always use therear output bin. Never print on the same transparency more than once or print on a partialtransparency. NOTE Choose tran...

as cockle, laid, or linen, might require the special fuser modes that are available on some printer modelsto achieve adequate toner adhesion. NOTE Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this va...

Select print media This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fibercontent paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight,composition, grain, and moisture content are important factors that affect device ...

Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed. See Print for more information. Supported media types Table 4-3 Tray 1 media types Type Dimensions Weight or thickness Capacity 1 Plain Minimum: 76 x 127 mm (3 x 5 in) Maxim...

Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not toodry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in p...

Load media Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paperin tray 2 or optional tray 3. Load media on the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m 2 or 16 lb), or irregularly- sized origina...

4. Place media into the tray (short-edge in, print-side up). The media should be centered betweenthe media-width guides and under the tabs on the media-width guides. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides withoutbending it. Make sure that the me...

Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Select print media . 1. Pull the tray out of the device and remove any paper. 2. On the rear paper-length guide, press the tab and slide it so that the pointer matches the papersize that you are loading....

4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper belowthe height tabs on the paper-length guide in the rear of the tray. 5. Push down on the paper to lock the metal paper-lift plate in place. 6. Slide the tray into the device. Load special media The fo...

Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media throughthe printer. By default, the printer automatically selects the tray, but a specific tray can be chosen basedon three user-specified settings: Source , Type , and Size . Thes...

Select output bins The product has two output bins into which it places finished print jobs: ● Top (face-down) output bin: This it the default output bin at the top of the product. Print jobs exitthe product face-down into this bin. ● Rear (face-up) output bin: Print jobs exit the product face-up in...

Print to the rear output bin NOTE When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. 1. Open the rear output bin. 2. If you are printing on long media, pull out the bin extensio...

5 Device features This chapter describes how to use some basic device features: ● Use the convenience stapler ● Use job storage features ENWW 75

Use the convenience stapler A convenience stapler is mounted to the front, right side of the device. The convenience stapler operates independently from the control panel and device software, and doesnot automatically staple print jobs. The stapler requires no settings and generates no error message...

Load staples Each staple cartridge holds 1,500 unformed staples. To load staples into the device, insert a staplecartridge. 1. Open the stapler door. NOTE Opening the stapler door disables the stapler. 2. If you are replacing a staple cartridge (for example, if your staple cartridge has run out of s...

Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs : This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Private jobs : When you send a private job to the device, the job...

Print the remaining copies of a proof and hold job At the device control panel, use the following procedure to print the remaining copies of a job held onthe hard disk. 1. From the Home screen, touch Job Storage . 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds th...

5. Touch the PIN field. 6. Use the numeric keypad to type the PIN, and then touch OK . 7. Touch the Copies field to change the number of copies to print. 8. Touch Retrieve Stored Job ( ) to print the document. Delete a private job A private job is automatically deleted from the device hard disk afte...

Print additional copies of a QuickCopy job This section describes how to print additional copies of a job stored on the device hard disk at the controlpanel. 1. From the Home screen, touch Job Storage . 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job. 4. S...

4. Specify the name for the stored job in one of these ways: ● Select an existing folder from the list. Touch New Job and type a job name. ● Touch the box below the existing Folder Name: or Job Name: on the right-hand side of the screen, and then edit the text. 5. A private stored job has a lock ico...

6 Print This chapter describes how to perform basic printing tasks: ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 85

Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printerdriver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are describe...

Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of adocument. 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. From the Effects tab, click the Watermar...

4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the paper-size length and width. If you type a size that is too small or too large, the driveradjusts the size to the minimum or maximum size that is allowed. 6. If necessary, click the button to change the unit of m...

1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. Click the Finishing tab. 4. In the section for Document Options , select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. If the number of...

Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays,...

2 3 5 2 5 3 3 5 2 3 5 2 1 2 3 4 1. Long-edge landscape Every other printed image is oriented upside-down. Facing pages are readcontinuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side-up. Facing pages are read from top tobottom. 3. Long-edge portrait This i...

Use features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printerdriver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are descri...

Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature provides a cost-effective wayto print draft pages. 1. Open the printer driver (see Open the printer drivers ). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet , select the...

Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For...

Cancel a print job You can stop a print request by using the printer control panel or using your software program. Forinstructions on how to stop a print request from a computer on a network, see the online Help for thespecific network software. NOTE It can take some time for all printing to clear a...

7 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing systemsoftware on the computer, nor is it necessary to have the computer turned on to make photocopies. Youcan adjust the copy settings at the control panel. You can also copy originals by us...

Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen . Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options . Figure 7-1 Copy screen 98 Chapter 7 C...

Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary,you can override most settings for an individual job. After that job is complete, the device returns to thedefault settings. 1. From the Home screen, scroll to and...

Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m 2 or 16 lb) or heavy media (more than 105 g/m 2 or 28 lb). This includes media such as recei...

Adjust the copy settings The device offers several features so you can optimize copied output. These features are all availableon the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scr...

Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. 1. Load the documents to be copied into the document feeder input tray with the first...

Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets ofpaper have one common dimension. For example, you could combine letter and legal sizes, or you couldcombine A4 and A5 sizes. 1. Arrange the sheets in the original document s...

Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are makingtwo copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. Ifautomatic collation is off, the pages print in this or...

Copy photos and books Copy a photo NOTE Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 2. Gently close ...

Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the documentfeeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy . 2. Scroll to and touch Job Build . 3. Touch Job Bu...

Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job . NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 108 Chapter 7 Copy ENWW

Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE You can also configure the e-mail settings by using the embedded Web server, which HP recommends. For helpful tips and more about configuring the scan e-mail feature, see the Embedde...

4. Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. Ifyou do not know the IP address or domain name, contact the network administrator. 5. Touch OK . Test the SMTP settings 1. From the Home screen, touch Administration . 2. Touch Initial Setup . 3. Touch E-...

Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mailaddresses. 2 Home button Touching this button opens the Home screen. 3 From: field Tou...

Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that therecipient can manipulate. With ...

Use the auto-complete function When you type characters into the To: , CC: , or From: fields on the Send E-mail screen, the auto- complete function is activated. As you type the required address or name by using the keyboard screen,the device automatically searches the address book list and complete...

Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See yoursystem administrator for information about configuring address lists. NOTE You can also use the embedded Web server to create and manage the e-mail address book. For more informa...

Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this butto...

Scan to a folder NOTE This device feature is supported for the HP LaserJet M3035 MFP models only. If the system administrator has made the feature available, the device can scan a file and send it to afolder on the network. Supported operating systems for folder destinations include Windows 2000,Win...

9 Fax The HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP models come with a fax feature. For complete instructions for configuring the device fax and for using the fax features, see the fax guide,which is included with the HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP on the deviceC...

Analog faxing On the HP LaserJet M3027x or the HP LaserJet M3035xs MFPs, the device can function as a standalonefax machine. Connect the fax to a telephone line When connecting the fax to a telephone line, ensure that the telephone line that is being used for thefax is a dedicated line that is not u...

Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For informationabout ordering this software, go to www.hp.com/go/LJM3027_software or www.hp.com/go/ LJM3035_software . With digital faxing, the device does not need to be connected directly to a phone ...

10 Manage and maintain the device This chapter describes how to manage and maintain the device: ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage s...

Configure e-mail alerts NOTE If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you ofproblems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that yo...

Use the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Discover devices on the network and track their status. ● Set up and view alerts for multiple printers at the same time. ● Set up and view supplies alerts for multiple pri...

Use the embedded Web server NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status information ● Set the type of paper loaded in each tray ● Determine the remaining life on all supplies and order new one...

Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, andtroubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platformmanagement of a wide range of devices, including HP and non-HP devices. Manage...

Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 1. Open the Finder, and then click Applications . 2. Click Library , and then click Printers ....

Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life The average cartridge yield is 6,500 pages (for the Q7551A cartridge) or 13,000 pages (for the Q7551Xcartridge), in accordance with ISO/IEC 19752. Actual cartridge yield depends on s...

NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge . To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication...

Replace supplies and parts Carefully follow the guidelines in this section when replacing device supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up thedevice. ● Sufficient space is required above and in the front o...

6. Align the print cartridge with the tracks inside the device, and, using the handle, insert the printcartridge until it is firmly seated, and then close the front door. After a short time, the control panel should display Ready . 7. Installation is complete. Place the used print cartridge in the b...

Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the device. Overtime, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve print- quality problems ). Clean the exterior Use a soft, damp, lint-free cloth to wip...

Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scannerlid. 1. Open the scanner lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened witha mild soap and warm water. Also, clean ...

6. Make sure that both sides of the assembly are secured by the blue hooks. 7. Lower the roller assembly, and then close the ADF cover. NOTE If jams continue in the ADF, contact a local HP-authorized service provider. See HP Customer Care . 8. Plug in the device, and then turn on the device. Clean t...

Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADFand flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read theposition of the image accurately. During the calibration procedure, scanner of...

11 Problem solving This information is organized to help you resolve printing problems. Choose the general topic or type ofproblem from the following list. ● Problem-solving checklist ● Problem-solving flowchart ● Solve general device problems ● Control-panel message types ● Control-panel messages ●...

Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control pane...

Problem-solving flowchart If the device is not responding correctly, use the flowchart to determine the problem. If the device doesnot pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized se...

Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the d...

Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operationand require no interaction to clear the...

Common causes of jams The device is jammed. 1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Media considerations . A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that has alre...

Jam locations Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear jams . 1 2 3 4 5 1 Automatic document feeder (ADF) 2 Print cartridge 3 Input trays 4 Duplex path (for two-sided printing) 5 Output bins 164 Chapter 11 Problem solving ENWW

Jam recovery The device has a jam-recovery feature that determines if the device will reprint jammed pages after thejam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages. This...

Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device,it could cause additional jams. Clear jams from the ADF 1. Open the ADF cover. 2. Lifting the green lever, rotate the pick mechanism until it stays open. 3. Gently try to remove the ...

Clear jams from the input-tray areas NOTE To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure. 1. Slide the tray out of the device, and remove any damaged paper from the tray. 2. If the edge of the paper is visible in t...

3. Before replacing the tray, make sure the paper is flat in the tray at all four corners and below thetabs on the guides. 4. Open and close the front door, and then touch OK on the touchscreen to clear the jam message. If a jam message persists, there is still media in the device. Look for media in...

2. Open the plate, and then slowly pull the media out of the device. Be careful to not tear the media. CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporaryproblems wit...

Clear jams from the duplexer 1. Remove tray 2 from the device. 2. Push the green button on the top right front of the tray 2 opening to access the duplex paper path. 3. Reach in and pull out the jammed paper. 4. Push the bottom of the duplex access plate back up until it clicks into place on both si...

5. Reinstall tray 2. Solve repeated jams If jams occur frequently, try the following actions: ● Check all the jam locations. A piece of media might be stuck somewhere in the device. ● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loadedmedia size, a...

Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print-qualityproblems can be handled easily by making sure that the device is correctly maintained, using print mediathat meets HP specifications, or running a cleaning page. Print...

NOTE These examples depict letter-size media that has passed through the device. Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (fo...

This type of defect might occur when using preprinted forms or a large quantity of narrow media. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Media considerations . 3. If the distance betwee...

Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a grayfield), the toner might not have been completely erased from the last job. (The repeated image mightbe lighter or darker than the field it appears in.) ● Change the tone (...

Solve network printing problems NOTE HP recommends using the device CD to install and set up the device on a network. ● Print a configuration page (see Use information pages ). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the networ...

Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from theautomatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If ...

Problem Cause Solution Unwanted lines appear on the copy. A AA A A B B B B B C C C C C a a a a a c c c c c b b b b b Tray 1 or tray 2 might not be installedcorrectly. Verify that the tray is in place. The flatbed scanner or the ADF glassmight be dirty. Clean the flatbed scanner or the ADFglass. See ...

Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. See Load media for more information. The original might have been loadedincorrectly. Load the original correctly in the ADF orflatbed scanner. See Load media . Copies are blank. The...

Solve fax problems NOTE For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide . Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might bemalfunctioning. Call the recipient to make sure that th...

Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be turned off or might havean error condition, such as being out of paper. Call the recipient to make sure that the fax machine is turnedon and ready to receive faxes. A fax might be stored i...

Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure theSMTP gateway address or the LDAP gateway address. Print a configuration page to find the currentSMTP and LDAP gateway addresses. See Use information pages . Use the following p...

Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printerdriver is selected, swit...

Solve common Macintosh problems In addition to the problems that are listed in Solve general device problems , this section lists problems that can occur when using Mac OS X. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility . The device will not appear in the Choos...

When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardwarecomponent. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that y...

Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when severalprinter languages are being used. Check the control-panel display for messages that might help resolveproblems. NOTE To receive a printed or screen message when PS errors occur...

Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through service or support providers ● Order directly through the embedded Web server (for printers that are connected to a network) ● Order directly t...

Part numbers The following list of accessories was current at the time of printing. Ordering information and availabilityof the accessories might change during the life of the printer. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit(tray 3) Optional tr...

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M3027, M3027x, M3035, and M3035xs One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materialsand workm...

HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation,use the HP Easy Printer Care software. You must have performed a full software installation in order touse the HP Easy Printer Care software. See Use the embedded Web s...

HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs.Maintenance agreements are not part of the standard warranty. Support services may vary by area.Check with your local HP dealer to determine the services available to you. On-site service...

Extended warranty HP Support provides coverage for the HP hardware product and all HP-supplied internal components.The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. Thecustomer must purchase HP Support within the stated factory warranty. For more information...

C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 217

Physical specifications Table C-1 Printer dimensions Printer model Height Depth Width Weight 1 HP LaserJet M3027, M3027x, and M3035 MFPs 530 mm (20.9 in) 400 mm (15.7 in) 464 mm (19.3 in) 27.6 kg (60.6 lb) HP LaserJet M3035xs MFP 670 mm (26.4 in) 33.4 kg (73.5 lb) 1 With print cartridge Table C-2 Pr...

Acoustic emissions Table C-5 Sound power and pressure level 1 , 2 Sound power level Declared per ISO 9296 Printing 3 L WAd = 6.5 Bels (A) [65 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing 3 L pAm =56 dB (A) Ready Essentially Inaudible 1 Values subject to chan...

D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 221

FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuantto Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses, ...

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in theHP Planet Partners program. Thank you for being environmentally responsible! In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returnedto HP through the H...

HP LaserJet M3027/M3035 device Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle , or contact your local authorities or the Electronics Industries Alliance: www.eiae.org . Disposal of waste equipment by users in private households in the Europe...

Telecom statement The HP LaserJet M3027x and HP LaserJet M3035xs models have the HP LaserJet Analog FaxAccessory 300 already installed to provide communication to the public switch telephone network(PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulato...

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard,Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet M3027 / M3035 Series Accessori...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United States. The device is certified as...

EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M3027, M3027x, M3035, M3035xs, laserkirjoitin on käyttäjän kannalta turvallinen luokan1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteenulkopuolelle...

Overview One dual inline memory module (DIMM) slot is available for upgrading the device with the followingitems: ● More memory—DIMMs are available in 64, 128, 256, and 512 MB. ● Other DIMM-based printer languages and printer options. The device uses 100-pin 133 MHz DDR memory modules. Extended data...

Install memory You might want to add more memory to the device if you often print complex graphics, print PostScript(PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility insupporting job-storage features, such as quick copying. Install device memory CAUTION Stati...

Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on. Check that the Ready light is illuminated after the device has gone through thestartup sequence. If an error message appears, a DIMM might...

Enable memory for Windows 1. On the Start menu, Settings , and Printers or Printers and Faxes . 2. Select this device and select Properties . 3. On the Configure tab, click More . 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK . 6. Go to Ch...

Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE Do not discard the screws or the cover plate. Sav...

4. Connect the network cable to the EIO card. 5. Turn on the device, and then print a configuration page to verify that the new EIO device isrecognized. See Use information pages . NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and st...

Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address. calibration The process in which the printer makes internal adjustments to produc...

Index Symbols/Numerics 500-sheet trays unexpected size or type error message 155 500–sheet tray. See tray 3 A A4 sizes supported 63 A4 paper settings 41A5 sizes supported 63 access denied message 159accessibility features 3accessories features 3ordering 204part numbers 205 acoustic specifications 21...