HP M2727 MFP - Manual

Product features Performance ● Prints up to 27 ppm (letter) or 26 ppm (A4). Print quality ● 1,200 dots per inch (dpi) with Image REt 2400 text and graphics. ● Adjustable settings to optimize print quality. ● The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text...

Product walkaround Front view 1 Tray 2 2 Tray 1 3 Print-cartridge door latch 4 Top (face-down) output bin 5 Control panel 6 Automatic document feeder (ADF) input tray 7 Automatic document feeder (ADF) output bin 8 Convenience stapler (HP LaserJet M2727nfs mfp only) 9 Power switch 10 Optional tray 3 ...

Interface ports The product has a 10/100 Base-T (RJ-45) network port, a Hi-Speed USB 2.0 port, and fax ports. 2 3 1 1 Hi-Speed USB 2.0 port 2 Network port 3 Fax ports Serial number and model number location The serial number and product model number label is on the rear output bin door at the back o...

Supported operating systems The product supports the following operating systems: Full software installation ● Windows XP (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Mac OS X v10.3, v10.4, and later Print and scan driver ● Windows 2000 ● Windows 2003 Server (32-bit and64-bit) Printer d...

Express installation (USB or network) The following software is included with an Express installation: ● PCL 6 printer driver ● HP LaserJet Scan program and driver NOTE: Express installation supports faxing by using the control panel. NOTE: PCL 5 and HP postscript level 3 emulation drivers can be in...

2 Control panel ● Control-panel walkaround ● Control-panel menus ENWW 9

Control-panel menus Use the control-panel menus To gain access to the control-panel menus, use the following steps. 1. Press Setup . 2. Use the arrow buttons to navigate the listings. ● Press OK to select the appropriate option. ● Press Cancel to cancel an action or return to the Ready state. Contro...

3 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Software installation types for Windows ● Remove software for Windows ...

Supported operating systems for Windows The product supports the following Windows operating systems: Full software installation ● Windows XP (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) Print and scan driver ● Windows 2000 ● Windows 2003 Server (32-bit and 64-bit) Supported printer drive...

Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the program y...

Supported utilities for Windows HP ToolboxFX The HP ToolboxFX is a program that you can use for the following tasks: ● Checking the device status ● Checking the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting and maintenance tools HP ToolboxFX i...

● HP Customer Participation Program ● HP Update Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. Linux For information, go to www.hp.com/go/linuxprinting . 26 Chapter 3...

4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ● Scan from the product and HP Director (Macintosh) ● Fax a document from a Macintosh computer ENWW 27

Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X v10.3, v10.4 and later NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installe...

To change the settings for all printjobs until the software program isclosed To change the default settings for allprint jobs To change the device configurationsettings These settings are saved in the Presets menu. To use the new settings, you must select the saved preset optionevery time you open a...

6. Click Add Printer . 7. Select Rendezvous or Bonjour as the connection type. NOTE: Depending on product configuration, Appletalk or IP Printing might also be available. 8. Select the device from the list. 9. Click Add Printer . 10. Close the Print Center or the Printer Setup Utility. Remove softwa...

Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print . 2. Select the driver. 3. Select the print settings. 4. In the Preset...

Print on both sides of the page (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with th...

Scan from the product and HP Director (Macintosh) For more information about tasks and settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program itself. Any TWAIN-compliant programcan scan an image. If the progra...

Fax a document from a Macintosh computer 1. In the software program, on the File menu, select Print . 2. Click PDF , and then select Fax PDF . 3. Enter a fax number in the To field. 4. To include a fax cover page, select Use Cover Page , and then enter the cover page subject and message (optional). ...

5 Connectivity ● Connect the product directly to a computer with USB ● Printer sharing disclaimer ● Supported network operating systems ● Supported network protocols ● Install the product on a network ● Configure the network product NOTE: Configuring TCP/IP settings is complicated and should be perf...

Connect the product directly to a computer with USB NOTE: Do not connect the USB cable from the product to the computer until the installer prompts you to do so. 1. Insert the product CD into your computer. If the software installer does not start, navigate to thesetup.exe file on the CD and double-...

Supported network protocols The product supports the TCP/IP network protocol. It is the most widely used and accepted networkingprotocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. Thefollowing tables list the networking services/protocols that are supp...

Install the product on a network In this configuration, the product is connected directly to the network and can be configured to allow allcomputers on the network to print directly to the product. NOTE: This mode is the recommended network configuration for the product. 1. Before turning on the pro...

Configure the network product View settings Network configuration page The network configuration page lists the current settings and properties of the product network card. Toprint the network configuration page from the product, complete the following steps. 1. On the control panel, press Setup . 2...

NOTE: Changing the network configuration might require you to change the browser URL before you can communicate with the product again. The product will be unavailable for a few seconds while thenetwork resets. IP address The product IP address can be set manually, or it can be configured automatica...

6 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Special paper or print media guidelines ● Load paper and print media ● Configure trays ● Change tray selection ENWW 45

Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in thisuser guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear...

Size Dimensions Tray 1 Trays 2 and 3 Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Not supported. Envelope C5 162 x 229 mm (6.93 x 9.84 inches) Not supported. Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Not supported. Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Not supported. Postcard 100 x 148 ...

Media type Do Do not it is HP paper that has beenapproved for use in this product. Glossy or coated paper ● Use only glossy or coated paperthat is approved for use in laserprinters. ● Do not use glossy or coated paperdesigned for use in inkjet products. Load paper and print media Tray 1 Tray 1 is ac...

7 Print tasks This section provides information about common printing tasks. ● Change the print driver to match the media type and size ● Get help for any print option ● Cancel a print job ● Create booklets ● Change print-quality settings ● Change print density ● Print on special media ● Use differe...

Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper,and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Alwaysprint by Type for special print...

Type is Media specifications Tray 1 capacity 1 Tray 2 and optional tray 3capacity 2 Mid weight 95 g/m 2 (25 lb) to 110 g/m 2 (29 lb) Up to 10 sheets Up to 200 sheets Heavy 110 g/m 2 (29 lb) to 125 g/m 2 (33 lb) Up to 10 sheets Not supported. Extra heavy 125 g/m 2 (33 lb) to 176 g/m 2 (47 lb) Up to 1...

Cancel a print job If the print job is currently printing, cancel it by pressing Cancel on the product control panel. NOTE: Pressing Cancel clears the job that the product is currently processing. If more than one process is running (for example, the product is printing a document while receiving a ...

Print on special media Make sure that the paper or print media that you are using meets HP specifications. Generally, smootherpaper provides better results. 1. Open the media input tray and remove any media. 2. Load the media. Make sure that the top of the media is forward and the side to be printed...

Resize documents Use the document resizing options to scale a document to a percentage of its normal size. You can alsochoose to print a document on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print . 2. Select the ...

Create and use printing shortcuts in Windows Use printing shortcuts to save the current driver settings for reuse. Shortcuts are available on mostprinter-driver tabs. You can save up to 25 printing shortcuts. Create a printing shortcut 1. On the File menu in the software program, click Print . 2. Se...

Print on both sides of the paper (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front...

Print multiple pages on one sheet of paper in Windows You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. Click the Finishing tab. 4. In the Pages per sheet drop-do...

Economy settings EconoMode The EconoMode setting in the product printer driver conserves toner. For instructions about using theEconoMode setting, see Save toner on page 61 . Archive print Archive print produces output that is less susceptible to toner smearing and dusting. Use archive printto creat...

8 Copy ● Load originals ● Use copy ● Copy settings ● Copy a book ● Copy photos ● Copy mixed-size originals ● Duplex (two-sided) copy jobs ENWW 67

Load originals Automatic document feeder (ADF) NOTE: The ADF capacity is up to 50 sheets of 80 g/m 2 or 20 lb media. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small origin...

3. Place the original document face-down on the flatbed scanner with the upper-left corner of thedocument at the corner indicated by the icon on the scanner. 4. Gently close the lid. Use copy One-touch copy 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbeds...

● Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● Fit to page ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% NOTE: When using the Fit to page setting, copy from the flatbed scanner only. When using the 2 pages/sheet or 4 pages/sheet setting, copy from the automatic document ...

NOTE: The factory-set default for automatic copy collation is On . The Collate LED on the control panel is on when collation is on. Copy settings Copy quality Four copy-quality settings are available: Text , Mixed , Film photo , and Picture . The factory-set default for copy quality is Text . This s...

3. Use the arrow buttons button to select Def. Light/dark , and then press OK . 4. Use the arrow buttons button to adjust the setting. Move the slider to the left to make all of thecopies lighter than the original, or move the slider to the right to make all of the copies darker thanthe original. 5....

Restore the copy-settings defaults Use the control panel to restore the copy settings to the factory-set default values. 1. On the product control panel, press Setup . 2. Use the arrow buttons to select Copy setup , and then press OK . 3. Use the arrow buttons to select Restore defaults , and then p...

Copy mixed-size originals Use the flatbed scanner when making copies of mixed-size originals. Do not use the ADF. Duplex (two-sided) copy jobs Copy two-sided documents automatically Use the 2-Sided button on the control panel display to use duplexing to achieve various results. NOTE: The default set...

Change the default 2-Sided setting 1. On the product control panel, press Setup . 2. Use the arrow buttons to select Copy setup , and then press OK . 3. Use the arrow buttons to select Default 2-sided , and then press OK . 4. Use the arrow buttons to select the option for how you normally want to us...

9 Scan ● Load originals for scanning ● Use scan ● Scan settings ● Scan a book ● Scan a photo ENWW 81

3. Place the original document face-down on the flatbed scanner with the upper-left corner of thedocument at the corner indicated by the icon on the scanner. 4. Gently close the lid. Use scan Scan methods Scan jobs can be performed in the following ways. ● Scan from the computer by using HP LaserJet...

Scan from the product NOTE: In order to use the Scan To button, you must have performed the recommended installation, and the button must have destinations set. See Set up the product Scan To button on page 85 . In order to use the Start Scan button, the product must be connected to a computer via U...

Readiris The Readiris OCR program is included on a separate CD-ROM that shipped with the product. To usethe Readiris program, install it from the appropriate software CD-ROM, and then follow the instructionsin the online Help. Use the Scan To feature ● Scanning from the product control panel is only...

5. Select the quality and click Next . 6. Verify the selections, and then click Save . Delete destinations 1. From the Set up the <Scan To> list for the All-in-One , select one of the Available Destinations on this PC and click Delete . The Delete Destination dialog box displays. 2. From the D...

Scan settings Scan file format The file format of a scanned document or photo depends on the scan type as well as the object beingscanned. ● Scanning a document or a photo to a computer results in the file being saved as a .TIF file. ● Scanning a document to email results in the file being saved as ...

Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scanjobs. Intended use Recommended resolution Recommended color settings Fax 150 ppi ● Black and White E-mail 150 ppi ● Black and White, if the image doesnot require smo...

Scan a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at thelower-right corner of the glass. 2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressing on the flatbed cover with too ...

Scan a photo 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of thephoto in the lower-right corner of the glass. 2. Gently close the lid. 3. Scan the photo by using one of the scanning methods. ENWW Scan a photo 91

Fax features The product has the following fax features, which are available from the control panel or from the productsoftware. ● Fax Setup Wizard for easy fax configuration ● Plain-paper analog fax with 50-page automatic document feeder (ADF) and output tray of up to125-page paper capacity ● 120-e...

Setup Install and connect the hardware Connect to a telephone line The product is an analog device. HP recommends using the product on a dedicated analog telephoneline. For information about using the product with other telephone environments, see Use fax on a DSL, PBX, ISDN, or VoIP system on page ...

7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plugthe other end of the telephone cord into the telephone “line” port. 8. After you have finished connecting additional devices, plug all of the devices into their powersources. Set up fax with a telephone...

Key number Characters 1 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 0 * ( ) + - . / , “ * & @ R W space # , # NOTE: Use > to move the cursor on the control panel and use < to delete characters. ...

Program Description If a duplicate entry occurs (one from Contacts and one from the PAB with the same name and faxnumber), a single entry will be displayed. However, if an entry exists in the PAB with a duplicate inContacts, and the Contacts entry has both a business and a home fax number, all three...

Manage speed dials Create and edit speed dials Speed dials 1 through 16 are also associated with their corresponding one-touch keys on the controlpanel. The one-touch keys can be used for speed dials or group-dial entries. A maximum of 50characters can be entered for a single fax number. NOTE: To ga...

6. Use the alphanumeric buttons to enter the number of the speed-dial entry you want to delete, andthen press OK . 7. Press OK to confirm the deletion. Manage group-dial entries Create and edit group-dial entries 1. Assign a speed-dial entry to each fax number that you want in the group. (For instru...

Delete an individual from a group-dial entry 1. On the control panel, press Setup . 2. Use the arrow buttons to select Fax setup , and then press OK . 3. Press OK to select Phone Book . 4. Use the arrow buttons to select Group setup , and then press OK . 5. Use the arrow buttons to select Del. # in ...

5. Use the arrow buttons to select Product security , and then press OK . 6. Use the arrow buttons to select On , and then press OK . Turn on private receive feature The password-protection feature must be turned on before the private-receive feature can be activated. 1. On the control panel, press ...

Change fax settings Set the sound-volume settings Control the volume of the fax sounds from the control panel. You can make changes to the followingsounds: ● The fax sounds that are associated with incoming and outgoing faxes ● The ring for incoming faxes The factory-set default for the fax-sounds v...

4. Use the arrow buttons to select Redial-no answer , and then press OK . 5. Use the arrow buttons to select On or Off , and then press OK . Set the redial-on-communication-error option If this option is turned on, the product redials automatically if some sort of communication error occurs.The fact...

Set the default resolution setting 1. On the control panel, press Setup . 2. Use the arrow buttons to select Fax setup , and then press OK . 3. Use the arrow buttons to select Fax Send setup , and then press OK . 4. Use the arrow buttons to select Def. Resolution , and then press OK . 5. Use the arr...

NOTE: The pulse-dialing option is not available in all countries/regions. Set billing codes If the billing codes feature has been turned on, the user will be asked to enter a billing code for eachfax. The billing code count is increased for each fax page that is sent. This includes all types of faxe...

Receive fax settings Set or change number of rings-to-answer When the answer mode is set to Automatic , the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call. If the product is connected to a line that receives both fax and...

4. Click Fax Tasks . 5. Under Fax Receive Mode , select Receive faxes to this computer . Turn off the receive-to-PC setting from the control panel The receive-to-PC setting can be activated only from one computer. If for any reason that computer isno longer available, you can use the following proce...

Set the default fax reprint settings The default fax reprint setting is On . To change this setting from the control panel, complete the following steps: 1. On the control panel, press Setup . 2. Use the arrow buttons to select Fax setup , and then press OK . 3. Use the arrow buttons to select Fax R...

To print a list of numbers that you have blocked or the fax activity log, see Print individual fax reports on page 133 . Complete the following steps to block or unblock fax numbers by using the control panel: 1. On the control panel, press Setup . 2. Use the arrow buttons to select Fax setup , and ...

Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product.In order to continue to use a PC fax program previously installed on the computer, it must be used withthe modem that is already connected to the computer;...

Cancel a pending fax job Use this procedure to cancel a fax job in the following situations: ● The product is waiting to redial after encountering a busy signal, an unanswered call, or acommunication error. ● The fax is scheduled to be sent at a future time. Use the following steps to cancel a fax j...

NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers. The DSL modem requires a high-pass filter. The service provider typically provides a low-pass filter, fornormal telephone wiring. NOTE: Contact the...

If the fax number you are calling has been assigned to a one-touch key, press that key. -or- If the fax number you are calling has a speed dial or group-dial entry, press Phone Book , use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK . 6. On the control pa...

Redial manually 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbedscanner. 2. On the control panel, press Redial . 3. Press Start Fax . If the pages that you want to send are in the ADF, then faxing begins automatically. 4. If the product ADF sensor detects ...

Send a fax from the software This section contains basic instructions for sending faxes by using the software that came with theproduct. All other software-related topics are covered in the software Help, which can be opened fromthe software-program Help menu. You can fax electronic documents from a...

Send a fax by dialing from a downstream phone Occasionally, you might want to dial a fax number from a telephone that is connected to the same lineas the product. For example, if you are sending a fax to a person whose device is in the manual receivemode, you can precede the fax with a voice call to...

8. Enter the fax number, enter the speed dial, or press the one-touch key. NOTE: This feature does not support undefined (ad hoc) groups. 9. Press OK or Start Fax . The product scans the document into memory and sends it at the designated time. Use access codes, credit cards, or calling cards To use...

CAUTION: If the Reprint faxes setting is set to Off , misprinted or faded faxes cannot be reprinted. Receive faxes when fax tones are audible on the phone line If you have a telephone line that receives both fax and telephone calls, and you hear fax tones whenyou answer the telephone, you can start ...

Solve fax problems Fax error messages Alert and warning messages appear temporarily and might require the user to acknowledge themessage by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the ...

Control panel message Description Recommended action No document sent The product did not scan any pages, or it didnot receive any pages from the computer totransmit a fax. Try sending the fax again. No fax answer Redial pending The receiving fax line did not answer. Theproduct attempts to redial af...

loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failureoccurs. Flash memory can maintain its data for years without power applied. Fax logs and reports Use the following instructions to print fax logs and reports: Print all fax reports Use this procedure...

1. On the control panel, press Setup . 2. Use the arrow buttons to select Reports , and then press OK . 3. Use the arrow buttons to select Fax Reports , and then press OK . 4. Use the arrow buttons to select Fax Confirmation , and then press OK . 5. Use the arrow buttons to select the option for whe...

You should change the setting only if you are having trouble sending a fax to or receiving a fax from aparticular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas,or receive one from overseas, or if you are using a satellite telephone connection. 1. On the ...

Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly. Problem Cause Solution The product cannot receive faxes froman extension telephon...

Performance problems Problem Cause Solution Faxes are transmitting or being receivedvery slowly. The fax might be very complex, such asone with many graphics. Complex faxes take longer to be sent orreceived. Breaking longer faxes intomultiple jobs and decreasing theresolution can increase the transm...

11 Manage and maintain the product ● Information pages ● HP ToolboxFX ● Embedded Web server ● Use HP Web Jetadmin software ● Security features ● Use the convenience stapler (HP LaserJet M2727nfs mfp only) ● Manage supplies ENWW 141

Information pages Information pages reside within the product memory. These pages help diagnose and solve problemswith the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported langua...

HP ToolboxFX HP ToolboxFX is a program that you can use to complete the following tasks: ● Check the product status. ● Configure the product settings. ● View troubleshooting information. ● View online documentation. You can view HP ToolboxFX when the product is directly connected to a computer or wh...

Alerts The HP ToolboxFX Alerts tab contains links to the following main pages: ● Set up Status Alerts . Set up the product to send you pop-up alerts for certain events, such as low toner levels. ● Set up E-mail Alerts . Set up the product to send you e-mail alert messages for certain events, such as...

Fax tasks The following three options are available when receiving a fax: ● Print the fax. You can also select an option to have a message appear on your computer to notifyingyou when the fax was printed. ● Receive the fax on your computer. You can also select an option to have a message appear onyo...

Fax send log The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including thedate and time sent, job number, fax number, page count, and the results. Click any column heading in the fax send log to re-sort the information in that column in ascending ordescending ...

System Settings The HP ToolboxFX System Settings tab contains links to the following main pages: ● Device Information . View information about the product, such as the product description and a contact person. ● Paper Handling . Change the product paper-handling settings, such as default paper size ...

Paper handling Use the HP ToolboxFX paper-handling options to configure the default settings. These are the sameoptions that are available on the product control-panel. For more information, see Control panel on page 9 . Three options are available for handling print jobs when the product is out of ...

System setup Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print,such as jam recovery and auto-continue. NOTE: You must click Apply before the changes take effect. Service During the printing process, paper, toner and dust particles can accumulate...

PCL 5e Use the PCL 5 options to configure the settings when you are using the PCL5 print personality. Theseare the same options that are available on the PCL5 menu on the control panel. NOTE: You must click Apply before the changes take effect. PostScript Use the PostScript option when you are using...

Embedded Web server This product is equipped with an embedded Web server (EWS), which provides access to informationabout product and network activities. A Web server provides an environment in which web programsmay run, much in the same way that an operating system, such as Windows, provides an env...

Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, andtroubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platformmanagement of a wide range of devices, including HP and non-HP devices. Manage...

Use the convenience stapler (HP LaserJet M2727nfs mfp only) Staple documents Activate the stapling mechanism by inserting media into the convenience stapler. 1. Insert up to 20 sheets of media (80 g/m 2 or 20 lb) into the slot in the stapler door. Insert fewer sheets to staple if the media weight is...

Load staples Each staple cassette holds 1,500 unformed staples. 1. Open the stapler door. NOTE: Opening the stapler door disables the stapler. Instructions and replacement staples part numbers are listed on the stapler door. 2. If you are replacing a staple cassette (for example, if the staple casse...

Manage supplies Check and order supplies You can check the supplies status by using the product control panel, printing a supplies status page,or viewing HP ToolboxFX. Hewlett-Packard recommends that you place an order for a replacement printcartridge when Low message for a print cartridge first app...

Store supplies Follow these guidelines for storing print cartridges: ● Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few minutes. ● See Environmental specifications on page 223 ...

Replace supplies Print cartridge 1. Open the print-cartridge door. 2. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. Seethe recycling information inside the print cartridge box. 3. Remove the new print cartridge from its packaging, remove the orange co...

5. Close the print-cartridge door. CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric . Memory DIMMs Information The product comes with 64 MB of RAM and can be upgraded to 320 MB via the DIMM slot, which isac...

Clean the product Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Overtime, this buildup can cause print-quality problems such as toner specks or smearing. This product hasa cleaning mode that can correct and prevent these types o...

Clean the automatic document feeder (ADF) pickup roller assembly If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. Turn off the product and unplug the power cord. 2. Open the ADF cover. 3. Rotate the assembly upward. Wipe it clean and rotate the rollers until the ass...

5. Plug in the product, and then turn on the product. Clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the productlid. 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document lid backing by using a s...

12 Problem solve ● Problem-solving checklist ● Restore the factory-set defaults ● Control-panel messages ● Control-panel display problems ● Clear jams ● Solve image-quality problems ● Solve convenience stapler problems ● Solve connectivity problems ● Solve software problems ENWW 165

Problem-solving checklist Follow these steps when trying to solve a problem with the product. Stepnumber Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable,switch, or fuse. 1. Verify that the product is plugged in. 2. Verify that the power cab...

Stepnumber Verification step Possible problems Solutions 6 Does the product receive afax? Use another fax machine tosend a fax to the product, ifavailable. Too many telephone devices are plugged in,or telephone devices are not connected in thecorrect order. Make sure that the HP LaserJet M2727 mfpis...

Control-panel messages The majority of the control-panel messages are intended to guide the user through typical operation.The control-panel messages indicate the status of the current operation, and include a page count onthe second line of the display, if appropriate. When the product is receiving...

Critical error messages Critical error messages can indicate some kind of failure. Turning off and then turning on the powermight fix the problem. If a critical error persists, the product might require service. Critical error message-tables Table 12-2 Critical error messages Control panel message D...

Control-panel display problems CAUTION: Static electricity can cause unexpected black lines or dots to appear on the product control- panel display. Do not touch the product control-panel display if there is a chance that you have collecteda static electric charge (for example, by walking on carpet ...

10. Close the ADF lid. Clear jams from the input-tray areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product....

Clear jams from the duplexer CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammedmedia out of the...

9. With both hands, grasp the side of the media that is most visible (this includes the middle), andcarefully pull it free from the product. 10. Close the automatic two-sided path door. Clear jams from the output-bin areas Top (face-down) output bin CAUTION: Do not use sharp objects, such as tweezer...

Clear jams from the print-cartridge area CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammedmedi...

5. Close the stapler door, and then turn on the product. 6. Insert media to test the convenience stapler. Repeat steps 1 through 6 if necessary. Avoid repeated jams ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type ofprint media that you are using. ...

Solve image-quality problems Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sectionshelps you identify and resolve these issues. NOTE: If you are having copy problems, see Copy problems on page 195 . General print...

Problem Cause Solution Toner appears around the printedcharacters. The media might be loaded incorrectly. Turn over the stack of paper in the tray. If large amounts of toner have scatteredaround the characters, the paper might havehigh resistivity. Use a different paper, such as high-qualitypaper th...

Problem Cause Solution Pages did not print. The product might not be pulling mediacorrectly. See Media-handling problems on page 192 . The media might be jamming in the product. Clear the jam. See Clear jams on page 174 . The USB cable or the network cable might bedefective or incorrectly connected....

Image problems Problem Cause Solution Images are missing or faded. The print-cartridge might be defective. Replace the print cartridge. See Print cartridge on page 159 . The original might be of poor quality. If your original is too light or damaged, thecopy might not be able to compensate, evenif y...

Scan problems Solve scanned-image problems Problem Cause Solution The scanned image is of poorquality. The original might be a second-generationphoto or picture. ● To eliminate the patterns, try reducingthe size of the image after scanning. ● Print the scanned image to see if thequality is better. ●...

Scan-quality problems Prevent scan-quality problems The following are a few simple steps you can take to improve copy and scan quality. ● Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan. ● Use high-quality originals. ● Load the media correctly. If the med...

Optimize and improve image quality Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets specifications. See Paper and print media on page 45 . Generally, smoother paper provides bett...

Solve convenience stapler problems The convenience stapler is designed to be free of staple jams. To reduce the risk of staple jams, makesure that you staple 20 or fewer pages of media (80 g/m 2 or 20 lb) at a time. Problem Cause Solution The convenience stapler does not staplepages. The stapler doo...

Resolve communication problems with the network Check the following items to verify that the product is communicating with the network. This informationassumes you have already printed a network configuration page (see Information pages on page 142 ). 1. Are there any physical connection problems be...

Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer...

A Accessories and ordering information ● To order supplies in the U.S., go to www.hp.com/sbso/product/supplies . ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html . ● To order supplies in Canada, go to www.hp.ca/catalog/supplies . ● To order supplies in Europe, go to www.hp.com/go/l...

User-replaceable parts Product name Description Part number Separation pad and pickup rollers Replace when the product is picking upmultiple sheets or no sheets. Tryingdifferent paper did not resolve theproblem. Contact HP Customer Care to orderparts. Automatic document feeder (ADF) Replace when the...

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M2727nf and M2727nfs One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materialsand workmanship after ...

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OROTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental orconsequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CO...

Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured ortampered with in any way, (b) experience problems resulting from misuse, i...

HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and supportinformation through an Internet connection, go to the Web site: www.hp.com/support/LJM2727 . HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshoot...

HP ToolboxFX To check the device status and settings and view troubleshooting information and online documentation,use the HP ToolboxFX. You must have performed a full software installation in order to use theHP ToolboxFX. See HP ToolboxFX on page 144 . HP support and information for Macintosh compu...

To repack the device 1. Remove and retain any DIMMs cards that you have purchased and installed in the device. Do notremove the DIMM that came with the device. CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of...

C Specifications This section contains the following information about the product: ● Physical specifications ● Electrical specifications ● Power consumption ● Environmental specifications ● Acoustic emissions ENWW 221

Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP LaserJet M2727nf 690 mm (27.2 inches) 650 mm (25.6 inches) 500 mm (19.7 inches) 17.2 kg (37.8 lb) HP LaserJet M2727nfs 780 mm (30.7 inches) 650 mm (25.6 inches) 500 mm (19.7 inches) 20.5 kg (44.9 lb) Elect...

Environmental specifications Table C-4 Environmental specifications 1 Recommended Operating Storage Temperature 15° to 32.5° C (59° to 90.5° F) 15° to 32.5° C (59° to 90.5° F) –20° to 40° C (–4° to 104° F) Relative humidity 10% to 80% 10% to 80% 95% or less 1 Values are subject to change. Acoustic e...

D Regulatory information This section contains the following regulatory information: ● FCC compliance ● Environmental product stewardship program ● Telephone Consumer Protection Act (United States) ● IC CS-03 requirements ● EU statement for telecom operation ● New Zealand telecom statements ● Declar...

FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses, a...

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or moreHP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) ...

HP LaserJet M2727 Type Carbon monofluoride lithium Weight 0.8 g Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle , or contact your local authorities or the Electronics Industries Alliance: www.eiae.org . Disposal of waste equipment by users in...

For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safe...

Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-0602-01-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard,Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet M...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United States. The device is certified as...

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M2727nf, M2727nfs, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.Laitteen turvallisuusluokka on mä...

Glossary ADF Automatic document feeder. The ADF is used to automatically feed originals into the product for copying, scanning, or faxing. browser Short for Web browser, a software program that is used to locate and open Web pages. collate The process of printing a multiple-copy job in sets. When co...

Index A accessibility features 3accessories part numbers 212 acoustic emissions 223activity log, fax troubleshooting 140 ad hoc groups, sending faxes to 121 add scan destinations (Windows) 85 ADF jams 175locating 4page sizes supported 136part number 213 alert messages 168alerts, setting up 144answer...