HP LaserJet CM1015 - Manual

Calibrate the MFP ............................................................................................................ 136 Calibrate the MFP from the front control panel ............................................... 137Calibrate the MFP from the HP ToolboxFX ..................................

Check and order supplies using HP Solution Center ...................................... 159 Supplies Storage Guidelines ........................................................................................... 159Replace and recycle supplies ..........................................................

HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP ● Speed. Prints 8 pages per minute (ppm) in color or monochrome (black). ● Trays. The MFPs include a single-sheet priority-feed slot (tray 1) and a 250-sheet universal tray (tray 2) ● ...

Walkaround The following figures show the locations and names of key MFP components. Figure 1-1 Front view (HP Color LaserJet CM1017 MFP shown) 1 Scanner 2 Output bin 3 Front door 4 Tray 1 (single sheet priority feed slot) 5 Tray 3 (optional; 250 sheets) 6 Tray 2 (250 sheets) 7 Memory card slots (HP...

2 Magenta cartridge 3 Cyan cartridge 4 Yellow cartridge 5 Black cartridge CAUTION Do not place anything on the transfer belt, located on the inside of the front door. Otherwise, the MFP can be damaged, adversely affecting print quality. ENWW Walkaround 7

Software Software and supported operating systems For MFP setup and access to the full range of MFP features, HP strongly recommends installing thesoftware provided. Not all software is available in all languages. See the Getting Started Guide for installation instructions, and see the Install Notes...

Install software The HP installer provides two workstation software installation options: Recommended or Custom. ARecommended installation installs software based on the workstation's operating system processor,memory, and disk space. A Custom installation installs only user-specified software optio...

Software tips Use these tips to learn more about the MFP software. Download the latest printing software Check for and install upgrades to the printing software by downloading the drivers from the World WideWeb or HP’s file transfer protocol (FTP) servers. Download drivers 1. Go to http://www.hp.com...

2 Print media ● Media supported on this MFP ● Select print media ● Special media for printing ENWW 11

Select print media Consider these factors when choosing print media. Media that can damage the printer Do not use media that can damage the printer. ● Do not use media with staples attached. ● Do not use transparencies, labels, photo, or glossy paper designed for inkjet printers or other lowtemperat...

Special media for printing This MFP supports printing on special media. For tray, media orientation, and driver settings, see Print on special media . For instructions on loading envelopes, see Load tray 1 (single-sheet feed tray) or Load tray 2 . Envelopes ● Store envelopes flat. ● Envelopes should...

For instructions on loading labels, see Load tray 1 (single-sheet feed tray) or Load tray 2 . Transparencies ● Use only tray 1 or tray 2 to print on transparencies. ● For tray, media orientation, and driver settings, see Print on special media . ● Place transparencies on a flat surface after removin...

3 Control panel ● HP Color LaserJet CM1015 MFP control panel features ● Use the two-line display (HP Color LaserJet CM1015 MFP) ● HP Color LaserJet CM1017 MFP control panel features ● Use the graphical display (HP Color LaserJet CM1017 MFP) ● Control-panel menus ENWW 17

Use the two-line display (HP Color LaserJet CM1015 MFP) The two-line display shows menus, and messages. The display can be pulled up and angled for betterviewing. Use the arrows on the control panel to navigate the menus on the control panel. Status anderror messages will be displayed on the screen....

HP Color LaserJet CM1017 MFP control panel features The HP Color LaserJet CM1017 MFP contains the following lights and buttons on the control panel: NOTE Print a demo page by pressing the Scan To and Start Scan buttons simultaneously. 1 Graphical display. Message, menus, and supply gauge area. Suppl...

Use the graphical display (HP Color LaserJet CM1017 MFP) The color graphics display shows menus, photos, and messages. The display can be pulled up andangled for better viewing. Use the arrows on the control panel to navigate the menus on the controlpanel and to select photos on the panel for printi...

4 Software for Windows When installing Windows software, directly connect the MFP to a computer using a USB cable, orconnect the MFP to a network using HP built-in networking. See the Getting Started Guide for installation instructions, and see the Install Notes file for the latest software informat...

Printer driver recommendations A printer driver allows printing from an application. Select a printer driver based on the MFP usage. ● To print only in black and white, use the PCL6 printer black and white driver. ● The PCL6 printer driver is recommended to take full advantage of all MFP features. ●...

Install the PostScript driver using Add Printer The PostScript driver can only be installed using the Microsoft Windows Add Printer wizard. For additional help, see the Microsoft help or go to http://www.hp.com/go/support . ENWW Install the PostScript driver using Add Printer 31

Other software The MFP provides additional software to monitor and control print features: ● See HP ToolboxFX . ● See Use the embedded Web server . ENWW Other software 33

Uninstall the printing software Uninstall Windows software via the Program group NOTE Uninstalling the software from Windows 2000 and XP requires administrator privileges. 1. Close all applications. 2. On the Start menu, point to Programs , HP , HP Color LaserJet CM1015/CM1017 , and click Uninstall ...

Uninstall a Recommended or Custom installation The following methods can be used to uninstall a Recommended or Custom installation: ● HP Color LaserJet CM1015/CM1017 MFP software Uninstall component (recommended) ● Windows Add or Remove programs component NOTE When uninstalling the software for prob...

5 Software for Macintosh ● Macintosh utility and application support ● Macintosh printer drivers ● Use features in the Macintosh printer driver ● Manage MFP color options on Macintosh computers ● HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4) ● Solve common Macintosh problems ENWW 37

Macintosh utility and application support The HP Installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs),and the Macintosh Configure Device for use with Macintosh computers. If both the MFP and the Macintosh computer are connected to a network, use the MFP emb...

Macintosh printer drivers The MFP comes with printer-driver software that uses a printer language to communicate with the MFP.Printer drivers provide access to MFP features, such as printing on custom-sized paper, resizingdocuments, and inserting watermarks. Supported printer drivers A Macintosh pri...

Use features in the Macintosh printer driver Create and use presets in Mac OS X Use presets to save the current driver settings for reuse. To create a preset 1. Open the printer driver (see Open the printer drivers ). 2. Select the print setting to use. 3. In the Presets box, click Save As... , and ...

To print multiple pages on one sheet of paper 1. Open the printer driver (see Open the printer drivers ). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet , select the number of pages to print on each sheet (1, 2, 4, 6, 9, or 16). 4. If the number of pages is greater than 1, next to Layou...

NOTE For more information about using the color options, see Manage color options . To set the color options 1. Open the printer driver (see Open the printer drivers ). 2. Select Color Options . 3. Click Show Advanced Options . 4. Manually adjust the individual settings for text, graphics, and photo...

Manage MFP color options on Macintosh computers For many documents, setting the color options manually can enhance the way the document appears.Examples of these documents include marketing brochures that contain many images or documentsthat are printed on a media type that is not listed in the prin...

HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4) HP Device Configuration is a software program that provides access to information about the MFP (forexample, information about supplies status and MFP settings). Use the HP Device Configuration tomonitor and manage the MFP from the computer...

Solve common Macintosh problems This section lists problems that can occur when using Mac OS X. Solve Problems with Mac OS X Table 5-1 Problems with Mac OS X The printer driver is not listed in the Print Setup Utility. Cause Solution The MFP software has not been installed or was installed incorrect...

6 Print ● Load trays ● Print on special media ● Control print jobs ● Print on both sides of the paper ● Cancel a print job The HP ToolboxFX provides information about managing the MFP and its settings. See HP ToolboxFX . ENWW 49

Load trays Use special print media, such as envelopes, labels, HP LaserJet glossy paper, HP LaserJet Photopaper, and transparencies only in tray 1 and tray 2. NOTE Tray 3 is an accessory. It is referred to as optional tray 3 in this guide. CAUTION Do not fan paper before loading it into trays. Avoid...

2. Feed print media into tray 1 with the side to be printed down, and the top, short edge in first. Makesure that the media is inserted far enough into the MFP for the paper-feed mechanism to grab themedia. NOTE There is a short pause before the paper is picked up. NOTE When printing on both sides, ...

Control print jobs When changing print settings, follow the hierarchy of how changes are prioritized. (Note that the namesof commands and dialog boxes might vary depending on the software program.) ● Application Settings dialog box . This dialog box opens when you click Application Settings or a sim...

Setting Description NOTE An Administrator or individual user can set the HP ToolboxFX to direct the MFP to pull from a traythat is pre-configured for a specified Type or Size . This is helpful when frequently printing on the sametype of media; a dedicated tray is already pre-configured for printing....

Print from Windows 1. Load the print media. 2. On the File menu of your application, click Page Setup or a similar command. Ensure the settings are correct for this document. 3. From the File menu, click Print , Print Setup , or a similar command. The Print dialog box opens. 4. Select the correct MF...

Print on both sides of the paper NOTE For 2-sided printing, load a pre-printed form and letterhead into tray 1 face-up with the top edge of the page loaded into the MFP. Load preprinted forms and letterhead into tray 2 andtray 3 face-down with the top edge at the front of the tray. NOTE Feeding pre-...

Cancel a print job A print job can be canceled from: ● A program ● A print queue ● The Cancel button NOTE When a print job appears to have started (it shows in the queue), cancel it from the workstation. Considerations when canceling printing ● If the MFP has not started printing, cancel the job wit...

7 Color ● Overview ● Manage color options ● Match colors ENWW 63

Overview The MFP provides carefully designed and tested color tables to provide smooth, accurate color renditionof all printable colors. HP provides online tools to help businesses of all sizes with their color printing. HP's Office Color PrintingCenter ( http://www.hp.com/go/color ) identifies solu...

Manage color options Setting color options to Automatic typically produces the best possible print quality for color documents. However, in some situations, you might want to print a color document in grayscale (black and shadesof gray) or to change one of the MFP's color options. NOTE For additiona...

Edge Control The Edge Control setting determines how edges are rendered. Edge Control consists of two components: Adaptive Halftoning and Trapping. Adaptive Halftoning increases the edge sharpness.Trapping reduces the effect of color-plane misregistration by slightly overlapping the edges of adjacen...

Neutral Grays The Neutral Grays setting determines the method for creating gray colors that are used in text, graphics, and photographs. ● Black Only generates neutral colors (grays and black) by using only black toner. This option guarantees that neutral colors do not have a color cast. ● 4-Color g...

8 Copy NOTE The HP Color LaserJet CM1015/CM1017 MFP does not support copying slides or photo negatives. ● Basic copy functions ● Copy paper ENWW 69

Basic copy functions This MFP can complete these basic copy functions. Start a copy job 1. Load the original document onto the flatbed scanner face-down (one page at a time) with the upper-left corner of the document located in the lower-right corner of the glass. 2. Press Start Copy Black or Start ...

Copy paper This MFP supports: Paper type Supported paper type ● Letter ● Legal ● A4 ● Pre-printed ● Letterhead ● Transparencies ● Pre-punched ● Labels ● Bond ● Recycled ● Color ● Light ● Heavy ● Cardstock ● Glossy ● Heavy glossy ● Tough paper ● Envelope ● Heavy envelope ● Light glossy ● HP Premium C...

Table 8-1 Copy Quality Settings (use the Quality button on the HP Color LaserJet CM1015 MFP) Input type Description Mixed Documents that include both text and graphics. This is thedefault. Picture Copy a printed picture other than a photograph. Film photo Copying a processed photograph Text Copy job...

Color balance option Description ● Blue ● Red ● Green Increases or decreases the amount of this color in a copyoutput. Background Increases or decreases the background color in a copy. Forinstance, if you are making a copy of a document that wasprinted on pink paper, this increases or decreases that...

NOTE The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control- panel display. Reduce or enlarge copies To change the default copy size NOTE The default copy size is the size to which copies a...

9 Scan NOTE The HP Color LaserJet CM1015/CM1017 MFP does not support scanning slides or photo negatives. ● Scan methods ● Supported file types ● Scan from the device control panel ● Scan by using HP Solution Center (Windows) ● Scan from the device and HP Director (Macintosh) ● Scan using TWAIN-compl...

Scan methods There are several ways to scan a document. ● Scan from the device control panel : Start scanning directly using the control-panel scan buttons. Press Scan To to scan to a folder (Windows only) or to scan to e-mail. For more information, see Scan . ● Scan from HP Solution Center (Windows...

Supported file types HP scanning software supports these file types for scans initiated from the control panel: ● .bmp ● .gif ● .jpg ● .pdf ● .png ● .tif (compressed) ● .tif In addition, HP Solution Center also supports these file types for scans initiated from the workstation: ● .rtf ● .fpx ● .htm ...

Scan from the device control panel Use the following instructions to scan directly from the device control panel. NOTE The computer connected to the device must be turned on. Program the device Scan To button from the control panel E-mail addresses and folders must be set up prior to using the Scan ...

4. Select Save it to my computer and press Next . Type the e-mail address, subject, and note in the text box and click Next . 5. Select the quality and click Next . 6. Type the e-mail address in the text box. Select the box for Send the new destination to the MFP . Type a new name that appears on th...

Scan by using HP Solution Center (Windows) Use the HP Solution Center software program to scan a document or photo. To view HP Solution Center ● Double-click the HP Solution Center icon on the Windows desktop. OR ● On the Windows taskbar, click Start , Programs (or All Programs in Windows XP), HP , ...

Scan from the device and HP Director (Macintosh) The procedures described in this section are for Macintosh OS X V10.3 and V10.4. For more information about tasks and settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using...

Scan using TWAIN-compliant and WIA-compliant software The MFP is TWAIN-compliant and Windows Imaging Acquisition (WIA)-compliant for Windows XP andbeyond. The MFP also supports TWAIN-compliant Macintosh applications. Use TWAIN-compliant and WIA-compliant software When in a TWAIN-enabled or WIA-enabl...

Scan a photo 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of thephoto in the lower-right corner of the glass. 2. Gently close the lid. 3. Scan the photo using one of the scanning methods. See Scan methods for more information. Scan edge-to-edge origi...

Insert a memory card The HP Color LaserJet CM1017 MFP can read the following memory-card types: ● CompactFlash ● Memory Stick and Memory Stick PRO ● MultiMedia ● Secure Digital (SD) ● SmartMedia ● xD NOTE The memory card may have unlimited memory, but the MFP only recognizes up to 9,999 photos per c...

View or rotate photos from the memory card After a memory card is inserted into the correct slot, the MFP reports the number of photos on thememory card and shows the first photo on the card in the display screen. NOTE If any buttons or keys are not pressed for five minutes the display screen goes b...

Create a photo slideshow on the graphical display screen After a memory card is inserted into the correct slot, the MFP can read the images to display a slideshow. To create a slideshow 1. Press Photo Features and choose Slideshow . Each image is displayed one-by-one. 2. Press Cancel to end the slid...

Enable or disable a memory card 1. In the embedded Web server, select Print and Memory Card . 2. Select or deselect the label Enable Memory Card . When this box is not selected the control panel display says Memory card slots are disabled when a memory card is inserted. 92 Chapter 10 Photo ENWW

Print photos directly from the memory card 1. After inserting the memory card into the MFP (see Insert a memory card ), select photos by: ● Press the Left arrow or the Right arrow to scroll through the images. ● Press OK to select or deselect the images. 2. You can also press Select Photos from the ...

Print and scan photos from a proof sheet Preview images and print photos from a proof sheet. A proof sheet can contain as many as 20 images.This feature has been optimized and tested for use with Genuine HP Toner Supplies. 1. Insert the memory card into the device. See Insert a memory card . 2. Pres...

Save photos to the workstation from a memory card 1. Insert the memory card into the MFP. See Insert a memory card . 2. From the workstation, click on My Computer and look for the removable drive (memory card). If My Computer does not recognize the memory card, enter a IP address (an example, \\192....

Print photos using the Photo Features button 1. Insert the memory card into the MFP. See Insert a memory card . 2. Press Photo Features and select Easy photo print . 3. Press Up arrow or Down arrow to select one of the following menu items, then press OK . ● All photos : X represents the number of J...

Print a memory card index 1. Insert the memory card into the MFP. See Insert a memory card . Press Photo Features to choose one of these options: ● Index print ● Best Photo ● Fast 2. Press Up arrow or Down arrow to select Index print then press OK . 3. Press Up arrow or Down arrow to select either B...

11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ● Set up the MFP and use it on the network NOTE Configuring TCP/IP settings are complicated and should only be performed by experienced network administrators. In order for automatic TCP/IP configuration to take place,either a BOOTP ...

Set up the MFP and use it on the network Hewlett-Packard recommends using the HP software installer available on the MFP CD-ROMs to installnecessary software in the following network setups. Configure a network port-connected MFP configuration (direct mode or peer-to-peer printing) In this configura...

NOTE This configuration supports printing from the client workstations. Client are not able to initiate a scan from the MFP. 1. Insert the MFP CD-ROM into the computer. If the MFP is already set up, click Install Software to start the software installer. If the software installer does not start, nav...

Use the control panel ● Network configuration page ● Configuration page ● IP configuration ● Link speed settings Network configuration page The Network configuration page lists the current network settings and other MFP properties. To printthe Network configuration page from the MFP: 1. On the contr...

9. Press OK to move the cursor to the next triplet. When the address is complete press OK to bring up the confirmation screen. 10. The graphical screen displays Yes . Press OK to save the configuration, or to delete and re-enter another IP address, press Left arrow or Right arrow , which changes the...

NOTE The setting must match with the network device to which you are connecting (a network hub, switch, gateway, or computer). 5. Press OK . The MFP may power cycle. Supported network protocols This table lists the networking services/protocols supported on the HP Color LaserJet CM1017 MFP. Table 11...

Service name Description MFP to generate a unique IP address. For example, the IPaddress 169.254.0.10 represents a series of triplets rangingfrom 0 to 254; this address is not manually configurable. TCP/IP TCP/IP (Transmission Control Protocol/Internet Protocol) is a suite of protocols designed to d...

NOTE When assigning IP addresses, always consult the IP address administrator. Setting the wrong address can disable other equipment operating on the network or interfere withcommunications. Configure IP parameters TCP/IP parameters (such as IP address, subnet mask, default gateway) can be configure...

Class A Network Address Network 15 xxx xxx xxx Example of a node’s IP Addresson Subnet 1 210 1 25 7 Example of a node’s IP Addresson Subnet 254 210 254 64 2 The Class A IP network address 210 has been assigned to company ABC. To allow additional networksat company ABC’s site, the subnet mask of 255....

Resolve communication problems with the network Check the following items to verify the MFP is communicating with the network. This informationassumes a Network configuration page has already been printed. See Networking page (HP Color LaserJet CM1017 MFP only) . 1. Are the network cables connected ...

Control panel and other settings: How do I? This section discusses control-panel settings. HP Color LaserJet CM1017 MFP control panel features The HP Color LaserJet CM1017 MFP contains the following lights and buttons on the control panel: NOTE Print a demo page by pressing the Scan To and Start Sca...

Print: How do I? Use this section to answer printing questions. System Settings The HP ToolboxFX System Settings folder contains links to the following main pages: ● Device information . View information about the MFP, such as the description and a contact person. ● Paper handling . Change the MFP p...

Paper handling Use the HP ToolboxFX paper-handling options to configure the default settings. These are the sameoptions that are available on the System setup and Paper setup menus on the control panel. For more information, see Control-panel menus . Three options accommodate handling print jobs whe...

Print density settings Description and a positive shadow adjustment), use a positive contrastsetting. To decrease the difference between light and darkcolors (equivalent to a positive highlight adjustment and anegative shadow adjustment), use a negative contrast setting. Highlights Highlight colors ...

WARNING! Following these steps will clear the password and all of the changes you have made to the MFP settings. 1. On the control panel, press Menu . 2. Press the navigation arrows to select the Service menu. 3. Press OK . 4. Press the navigation arrows to select the Restore defaults menu. 5. Press...

PCL5c Configure these PCL5c settings: ● Font number ● Font pitch ● Font point size ● Symbol set ● Append CR to LF ● Form length PostScript Use the PostScript option when using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatical...

Selecting print media settings When a job is sent to the printer, the printer driver controls what paper tray is used to pull media throughthe printer. By default, the printer automatically selects the tray, but a specific tray can be chosen basedon three user specified settings: Source , Type , and...

Heavy paper ● Do not use paper that is heavier than the recommended media specification for this MFP. See Media supported on this MFP for more information. ● For tray, media orientation, and driver settings, see Print on special media . ENWW Print: How do I? 129

Network: How do I? (HP Color LaserJet CM1017 MFP only) Use this section to answer network questions. Find the network IP address The network IP address is located on the Network report page. To print a Network report page from thecontrol panel: 1. On the control panel, press Menu . 2. Press Left arr...

Clean the scanner glass Dirty glass from debris may cause scan and copy image defects. 1. Turn device off, unplug the power cord from the electrical socket, and raise the lid. 2. Clean the glass by using a soft lint-free cloth that has been moistened with nonabrasive glasscleaner. CAUTION Do not use...

Environmental differences or aging print cartridges might cause fluctuations in image density. The MFPaccounts for this with image stabilization control. The MFP automatically calibrates at various times tomaintain the highest level of print quality. Also request a calibration by using the HP Toolbo...

Clean the paper path using HP ToolboxFX NOTE Use the following procedure to clean the paper path using the HP ToolboxFX. To clean the engine when the computer is running an operating system that does not supportHP ToolboxFX, find \util\cleanpage on the MFP CD-ROM for instructions on the cleaning pag...

13 Managing and maintaining the multifunction peripheral (MFP) This MFP includes several software tools that help monitor, troubleshoot problems, and maintain theMFP. Information about using these tools is in the following sections: ● Information pages ● Menu map ● HP ToolboxFX ● Use the embedded We...

Information pages Special pages reside within the MFP memory. These pages help diagnose and solve MFP problems. If the MFP language was not correctly set during installation, set the language manually so that thepages print in one of the supported languages. Change the language by using the HP Toolb...

3. Paper Settings . Lists information about the media type for each tray and about the type settings for all the media that the MFP supports. 4. Copy Settings . Lists current MFP default copy information. 5. Product Settings . Lists information about the MFP, including the language and the company n...

1. Print cartridge area . Displays a section for each of the print cartridges and provides information about HP print cartridges. This information includes the part number for each print cartridge,whether each print cartridge is low, and the life remaining for each print cartridge, which isexpressed...

1. Network Hardware Configuration . Displays current MFP hardware configuration such as status, hardware address, firmware datecode, link speed information, and connection timeout. 2. Enabled Features . Displays password, network protocol, memory card, LPD printing, Bonjour, and HPSLP settings. 3. T...

Menu map The menu map lists the menu structure for each option available on the control panel. To print a menu map 1. Press Menu . 2. Use the navigation arrows to select the Reports menu. 3. Press OK . 4. Use the navigation arrows to select Menu structure . 5. Press OK to print the Menu map. 146 Cha...

HP ToolboxFX HP ToolboxFX is a software program that performs these tasks: ● Checks the MFP status. ● Configures the MFP settings. ● Displays problem solving information. ● Displays online documentation. View the HP ToolboxFX when the MFP is directly connected to the computer or when it is connected...

Status The HP ToolboxFX Status folder contains links to the following main pages: ● Device Status : View MFP status information. This page indicates MFP conditions such as a jam or an empty tray. When a problem is corrected with the MFP, click Refresh button to update the MFP status. ● Supplies Stat...

Alerts The HP ToolboxFX Alerts folder contains links to the following main pages: ● Set Up Status Alerts : Set up the MFP to send pop-up alerts for certain events, such as low toner levels. ● Set Up Email Alerts : Set up the MFP to send e-mail alert messages for certain events, such as low toner lev...

PCL5c Configure these PCL5c settings: ● Font number ● Font pitch ● Font point size ● Symbol set ● Append CR to LF ● Form length PostScript Use the PostScript option when using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatical...

Use the embedded Web server When the MFP is directly connected to a computer, use the HP ToolboxFX to view Web pages for theMFP status. When the MFP is connected to the network, the embedded Web server is automatically available.Access the embedded Web server from any supported browser. The embedded...

NOTE Once the URL is open, bookmark it for easy return. 1. The embedded Web server has three tabs that contain MFP settings and information: ● Information tab ● Settings tab ● Networking tab 2. Click the appropriate tab. Information tab The Information pages group consists of the following pages. ● ...

Manage supplies For warranty information about these supplies, see Print Cartridge Limited Warranty Statement . Supplies life The life of a print cartridge depends on the amount of toner that print jobs require. When printing text atapproximately 5% coverage, a cyan, magenta, or yellow print cartrid...

Check and order supplies using HP Solution Center In HP Solution Center, select the MFP. The device status page shows supplies information. To orderuse the HP ToolboxFX. Supplies Storage Guidelines Follow these guidelines for storing print cartridges: ● Do not remove the print cartridge from its pac...

HP anti-counterfeit supplies Web site Visit the HP anti-counterfeit supplies Web site at http://www.hp.com/go/anticounterfeit if the supplies status gauges or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and youthink that it is genuine. 160 Chapter 13 Managing and mai...

Cartridge-out override The HP Color LaserJet CM1015/CM1017 MFP displays an Order supplies message when a cartridge is running low and a Replace supplies message when a cartridge has been depleted. To ensure optimal print quality, HP recommends replacing a cartridge when the Replace supplies message ...

Change print cartridges When a print cartridge approaches the end of useful life, the control panel displays a messagerecommending ordering a replacement. The MFP can continue to print using the current print cartridgeuntil the control panel displays a message instructing cartridge replacement. The ...

Calibrate the MFP The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using theHP ToolboxFX. Environmental differences or aging print cartridges might cause fluctuations in image density. The MFPaccounts for this with image stabilization control. The MFP autom...

14 Problem solving ● Problem solving process ● Control-panel messages ● Solve print problems ● Resolve copy problems ● Resolve scanning problems ● The device control panel display has black lines or dots, or becomes blank ● Clear paper jams ● Additional problem solving tools ENWW 169

Problem solving process Use the problem solving checklist to resolve MFP issues. Problem solving checklist Follow these steps when trying to solve an MFP problem. Stepnumber Verification step Possible problems Solutions 1 Is the power on? When the MFP isconnected to a groundedpower source, the contr...

Solve print problems Print-quality problems The following sections help identify and resolve print-quality issues. Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist Resolve general print...

Problem Cause Solution The printed page contains wrinkles orcreases. The media might be loaded incorrectly. Verify that the media is loaded correctlyand that the media guides are not tootight or too loose against the stack.See Load trays . Turn over the stack of paper in the inputtray, or try rotati...

Problem Cause Solution The finish on the printed color page isinconsistent. The media might be too rough. Use a smooth paper or print media, suchas a high-quality paper that is made forcolor laser MFPs. Generally, smoothermedia produces better the results. The finish on the printed or copied colorpa...

Problem Cause Solution MFP does not pull media from the mediainput tray. The MFP might be in manual feed mode. ● If Manual feed appears on the MFP control-panel display, press OK to print the job. ● Verify that the MFP is not in manualfeed mode and print the job again. The media tray might be overlo...

Resolve copy problems The following are a few simple steps that can improve copy quality: ● Use quality originals. ● Adjust the control-panel settings for the type of original. ● Use the Text setting for items that contain mostly text. ● Use the Film photo setting when making a copy of a photograph....

Resolve scanning problems Use the table to solve image-scan issues. Problem Cause Solution The scanned image is of poor quality. The original might be a second-generation photo or picture. ● To eliminate the patterns, tryreducing the size of the image afterscanning. ● Print the scanned image to see ...

The device control panel display has black lines or dots, or becomes blank CAUTION Static electricity can cause unexpected black lines or dots to appear on the device control panel display. Do not touch the device control panel display if there is a chance that youhave collected a static electric ch...

Clear paper jams Occasionally, paper or other print media can become jammed during a print job. Some causes includethe following events: CAUTION Do NOT use any tool or sharp object to help remove paper jams. ● The input trays are loaded improperly or overfilled. ● Tray 2 or optional tray 3 is opened...

Clear jams from inside the MFP CAUTION Jams in this area might result in loose toner on the page. If toner gets on clothes or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 1. Open the front door. CAUTION Do not place anything on the transfer belt, which is located on th...

Clear jams from tray output area CAUTION Jams in these areas might result in loose toner on the page. If toner gets on clothes or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 1. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from t...

Clear jams from the back of the MFP 1. Open the back cover. 2. Remove any jammed paper. ENWW Clear paper jams 199

3. Close the back cover. Clear jams from tray 2 or optional tray 3 NOTE Before attempting to clear jams from tray 2 or optional tray 3, remove any jams inside the MFP. 1. Pull tray 2 or optional tray 3 out of the MFP. 2. Carefully grasp the jammed paper by both corners and pull slowly to remove the ...

Additional problem solving tools The section describes the tools that can help solve problems with the MFP. Device pages and reports This section describes the pages and reports that help diagnose and solve MFP problems. Demo page To verify that the MFP is functioning properly, print a Demo page. Fo...

To restore the factory-set defaults 1. Press Menu . 2. Press the navigation arrows to select Service , then press OK . 3. Press the navigation arrows to select Restore defaults , then press OK . The MFP automatically restarts. Clean the paper path The MFP features a special cleaning mode to clean th...

15 Work with memory This section provides information about the following topics: ● MFP memory ● Install memory DIMMs ● Check DIMM installation ● Enable memory ENWW 205

MFP memory The HP Color LaserJet CM1015/CM1017 MFP has one dual inline memory module (DIMM) slot forupgrading the MFP capabilities with the following options: ● More MFP memory. DIMMs are available in 64 MB, 128 MB, and 256 MB for a maximum of 354 MB. ● DIMM-based macros, and patterns Consider addin...

Install memory DIMMs When installing more memory for the MFP, it is possible to install a DIMM to print characters forlanguages such as Chinese, or for the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, wear an antistatic wrist strap, or frequently touch the sur...

Check DIMM installation Check that the DIMMs are installed correctly and working. 1. Turn the MFP on. Check that the Ready light is on after the MFP has completed the startupsequence. If an error message appears, a DIMM might have been incorrectly installed. 2. Print a Configuration page by pressing...

A Accessories and supplies information The lists of accessories in this section was current at the time of printing. Ordering information andavailability of the accessories might change during the life of the MFP. For the most current orderinginformation, visit http://www.hp.com . ● Supplies ● Memor...

Supplies Product name Description Part number Black print cartridge Life of 2,500 pages at approximately 5%coverage. Q6000A Cyan print cartridge Life of 2,000 pages at approximately 5%coverage. Q6001A Yellow print cartridge Life of 2,000 pages at approximately 5%coverage. Q6002A Magenta print cartri...

Cable and interface accessories Product name Description Part number USB cable 2-meter standard USB-compatibledevice connector C6518A Paper handling accessories Product name Description Part number Tray 3 (Optional) Optional 250-sheet universal input tray(included with the HP Color LaserJetCM1015/CM...

Supplementary Documentation A printed copy of this user guide is available in the following languages. Table A-1 User guides Language Part number English CB394-90907 Catalan CB394-90908 Chinese (Simplified) CB394-90928 Chinese (Traditional) CB394-90929 Czech CB394-90909 Danish CB394-90910 Dutch CB39...

To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States)or 1-800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide . For service for your HP product in other countries/regions, call the HP Customer Support telephonenumber for your country/re...

Repacking the MFP If your MFP needs to be moved or shipped to another location, perform the following procedure to repackthe MFP. CAUTION Shipping damage as a result of inadequate packing is the customer's responsibility. To ensure proper protection during shipment, the MFP must be repackaged proper...

Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach any relevant printouts. Do NOT ship accessories (man...

C Specifications This section contains information about MFP specifications. ● Multifunction peripheral (MFP) specifications ENWW 227

Multifunction peripheral (MFP) specifications Table C-1 Physical Specifications Specifications HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017MFP Device weight (without cartridges) 19.4 kg (42.75 lb) 19.6 kg (43.2 lb) Device weight, including 4cartridges 22 kg (48.5 lb) 22.2 kg (48.9 lb) Devic...

D Regulatory information This section contains the following information: ● Introduction ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country/region-specific safety statements ENWW 231

Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Service and support ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● VCCI statement (Japan) ● Finnish laser s...

FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses, ...

Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

HP Printing Supplies Returns and Recycling Program Information Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP PlanetPartners for LaserJet Supplies was available in 85% of the world market where HP LaserJet suppliesare sold. Postage-paid and pre-addre...

Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of withyour other household waste. Instead, it is your responsibility to dispose of your waste equipment byhanding it over ...

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard,Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet CM1015/CM1017 MFP Regula...

Country/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United ...

Japanese Power Cord Statement ENWW Country/region-specific safety statements 239

Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet CM1015/CM1017 -laserkirjoitin on käyttäjän kannalta turvallinen luokan1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsynlaitteen ulkopuolelle. Laitteen turvalli...

Index Symbols/Numerics 4-Color option 67 A accessories part numbers 214 Adaptive Halftoning options 66add folder destinations (Windows) 80, 130 adding memory 206adding paper 50address, MFP Macintosh, resolve problems 46 adhesive labels specifications 13, 15, 128 agreements, maintenance 223, 236 aler...